Shift Supervisor (11PM - 7AM)
hace 29 días
Catonsville
Job DescriptionBenefits: • Opportunity for advancement, • Training & development, • Wellness resources This role also entails monitoring the Program Assistants performance, providing training and coaching, and ensuring all shelter policies and compliance regulations are strictly followed, as well as reporting any concerns to shelter management. Additionally, the Shift Supervisor oversees documenting all operational issues and successes during their shift, handling resident complaints, and maintaining a high level of service quality. Essential Functions • Assign duties to employees and oversee their progress, • Train and integrate new workers, • Provide guidance and feedback to employees when needed, • Ensure shelter rules and regulations are followed, • Handle resident and employee complaints, • Resolve conflicts between residents and employees, • Offers direction and guidance to Program Assistants regarding conflict resolution strategies and crisis intervention as needed during work shift, • Ensures the safety and security of residents, volunteers, visitors and staff by communicating resident expectations and conducting internal and external perimeter checks during shift, • Monitors and documents nightly attendance and unexcused absences and provides documentation to the Intake & Discharge Coordinator, case management, and shelter management, • Communicates with case management and shelter management any crisis situations, behavior concerns or issues observed during the shift, • In the absence of the Manager or Assistant Manager, makes decisions regarding operations and resident conduct utilizing CAN policies and procedures, • Stay awake and alert during their duty hours, • Attends special events held by CAN, • Attends training as assigned and scheduled, • Attend scheduled staff and leadership meetings, and as necessary represent CAN in, external meetings and events, • Other duties as assigned, within the scope of the positionKnowledge/Skills, • Understands and embraces the mission of the CAN, • Demonstrates leadership skills, • Effective crisis intervention skills, • Knowledge of mental health/substance abuse/behavioral issues, • Ability to connect with residents and maintain respect and professional boundaries in all interactions, • Use of empowerment models and strength-based practices, • Knowledge of trauma informed care principles, • Maintains confidential information, • Effective conflict management and de-escalation skillsQualifications, • High school Diploma or GED required, • 2 years experience working with, and sensitivity to the needs and concerns of, persons who are materially poor and/or homeless, with a focus on women and children/families, • Experience in crisis intervention, behavior management, and/or conflict resolution, • Ability to be comfortable working with people of all socioeconomic, religious, and ethnic backgrounds in a non-judgmental manner, • An understanding and respect for the confidentiality of guests, • Good organizational skills, including the ability to coordinate several projects simultaneously, • Must pass a criminal background check