Texas Home Medical, Inc.
Patient Intake Coordinator
27 days ago
Fort Worth
Job Description NOT A REMOTE POSITION Monday - Friday 8:30am - 5:30pm Texas Home Medical is a durable medical equipment company with a focus on sleep medicine. We provide patients with CPAPS and Bi-Levels to help manager their obstructive sleep apnea. We are looking for a professional, customer-oriented, service representative to manage order processing, new patient set ups, and existing patient requests. The best CSRs are genuinely excited to help customers and referral sources. They’re patient, empathetic, and passionately communicative. Responsibilities • Communicate with referral sources both verbally and electronically to collect needed paperwork, • Communicate insurance benefits and DME cost to customers to complete sale., • Keep records of all customer & referral interactions, process customer accounts, and file documents electronically., • Manage incoming calls., • Processes paperwork - confirms tickets, inputs new patient set-ups, and completes daily assigned work in an accurate and timely manner., • Verifies Medicare and private insurance coverage information and maintains expertise of insurance requirements., • Understand and communicate the benefits of CPAP and BILEVEL., • Communicates and works with operations and sales staff to reduce internal work-flow issues and errors that impact processing time-lines and patient care. Is proficient at managing varying expectations per each referral source and sales reps to obtain needed paperwork., • Communicate order updates to patients, doctor’s offices, and sales reps, • Build sustainable relationships and trust with customer accounts through open and interactive communication., • Meet personal/customer service team sales targets and call handling quotas., • Handle customer complaints and provide appropriate solutions within the expected time limits; follow-up to ensure resolution., • Previous experience in healthcare administration or other related fields, • Strong organizational skills, • Background investigation (company-wide), • Drug screen (company-wide), • Valid driver’s license in state of residence Skills, Knowledge, and Abilities • HIPAA, • Telephone etiquette, • Ability to multi-task along with attention to detail, • Ability to overcome patient/customer objections to CPAP/BILEVEL, • Knowledge of medical billing practices and billing reimbursement preferred, • Strong organizational and prioritization skills, • Strong self-motivation and time-management skills, • Strong sense of urgency and responsiveness to customers, • Strong verbal and written communication skills Work Environment & Hours • Office environment, • Full benefit package, • PTO & Holiday pay, • Spot bonuses, Incentive pay, & Christmas bonus Company DescriptionTexas Home Medical, Inc. is an independently owned and operated company dedicated to providing the best home medical and respiratory services available. We are committed to providing equipment that meets the standards of our industry, while providing patient services based on our respect of our individual patient's rights.Texas Home Medical, Inc. is an independently owned and operated company dedicated to providing the best home medical and respiratory services available. We are committed to providing equipment that meets the standards of our industry, while providing patient services based on our respect of our individual patient's rights.