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Job Description STATUS: Full-time / Exempt REPORTS TO: Director Regional Branch Services LOCATION: Erie Boulevard Branch COMPENSATION: The starting salary for this position is expected to be between $70,000-$85,000*. The actual salary will be determined based on experience and other-job related factors, consistent with applicable law. HOURS: 37.5 hours per week, including Saturdays (as needed) *All Branch Manager levels may be considered. Compensation offers are based on direct experience, relevant skills, training, and education. Position Overview The Branch Manager is primarily responsible for planning, directing and organizing the daily operational activities of the credit union branch, as well as, motivating and coaching staff relative to service, operations, and sales. The Branch Manager is focused on ensuring the branch team is providing exceptional service delivery to members that it is conducted in a manner consistent with The Summit’s Sales Philosophy, the Creating Member Loyalty program, and Our Team Values of the Credit Union. Additionally, the Branch Manager is responsible for reporting and communicating activities and productivity. Essential Responsibilities • Responsible for developing and maintaining a highly motivated, well-trained staff while promoting effective employee relations. Providing leadership to staff, bringing to life The Summit’s Sales Philosophy, The Summit’s mission and Our Team Values., • Responsible for branch performance results relative to established objectives by demonstrating effective sales leadership and execution of Creating Member Loyalty skills., • Monitors key member needs within the branch to ensure sound business practices for the credit union, exceptional service for members and that employees are recognizing opportunities to educate members on what products and services are available that may enhance their financial wellbeing., • Prepares, implements and supervises an annual/monthly budget for the branch that is consistent with the overall strategic plan and budget of the credit union., • Manages the security and safety of the branch, with responsibility to analyze security and safety procedures and to alert staff of any changes., • Ensures the branch is in compliance with internal control procedures and audits as well as federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies., • Maintains knowledge of the Credit Union’s products and services in order to efficiently train and motivate staff to build loyal member relationships., • Effectively communicates between the branch and management by preparing daily, weekly, and month-end reports regarding branch activity and productivity., • Formulates recommendations and efficiencies by providing feedback to management., • Schedules and supervises branch staff to maintain optimal member service satisfaction levels. Monitors inbound phone assistance. Work with staff to ensure that employee performance targets are met., • Responsible for building the credit union’s presence in the community. Represents the branch, as appropriate, in its relationships with members, employer groups, community organizations and vendors., • Provides informed, courteous and professional service to members as well as internal and external customers/contacts., • Troubleshoot and resolve member inquiries/complaints in a timely, friendly and accurate manner. Ensures that departmental staff provides same level of expected service. Other • Completes projects on a timely basis as assigned by management., • Utilize 2-way dialogue with other departments to clear roadblocks that prevent the branch team from meeting objectives., • Signs checks as necessary., • Performs other various duties as assigned. Qualifications Education & Experience - Applicants must possess the following qualifications or an equivalent combination of education and experience: • Education: An Associate’s Degree and at least two (2) years of professional experience in branch management or sales position or equivalent combination of education and directly related work experience. Credit union experience is strongly preferred. Knowledge/Skills • Courtesy, tact and diplomacy are essential elements of the job. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Contacts both inside and outside the organization become important and fostering sound relationships with other entities becomes necessary and often requires the ability to influence or promote ideas or services to others., • Excellent verbal and written communication skills, including professional writing skills (such as writing proposals and management reports)., • Working knowledge of operations, applications and technologies, and human resources practices and regulations., • Strong organizational skills and attention to detail., • Excellent leadership and supervisory skills., • Solid decision-making skills – be able to act independently and render decisions based on careful analysis., • Prioritize multiple projects and/or objectives while meeting deadlines., • Strong interpersonal skills., • Ability to navigate difficult conversations and handle confidential/sensitive information professionally. Abilities • Lifting (5-10 pounds)., • Stand/Sit extended periods of time., • Type / Data Entry., • Extended periods of time working in front of computer monitor. Technical & Systems/Equipment Proficiencies • Microsoft Office Suite, particularly: Outlook, Word, and Excel., • Office equipment, such as computers, printers, copiers, and fax machines, as well as multi-line phone systems, • Intranet/Internet., • Web-based vendor systems., • Teller and Banking Software. Work Environment • Professional Office Environment., • Travel may be required on occasion (for training, manager meetings or other). Safe Work Performance Expectations We expect our employees to follow all objectives for safe work performance and be responsible for their own actions and conduct. Our workers also play a significant role in the success or failure of our program. Licensure Requirements • In compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act) and the statute’s regulations, applicants must be eligible to register as a Mortgage Loan Originator (MLO). Candidates being considered will be subject to a credit check and fingerprinting. EQUAL OPPORTUNITY EMPLOYER: The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability. Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines. *Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Description SUMMARY: In support of the Leasing Representatives the job of a Leasing Associate is to collect data and details of prospective tenants, prepare and strategize for internal and external meetings, develop and strategize market specific data, prepare tenant deal presentations and periodic attendance at tenant meetings. This is a developmental position with the expectation that the Leasing Associate shall transition into the Leasing Representative position within 6-18 months. DUTIES & RESPONSIBILITIES: • Participate in 7:30am Leasing Meeting daily, • Research recent news articles to stay current on shopping center, retail, restaurant, entertainment trends, etc., • Complete pre-meeting presentations for leasing representatives that are ready to be presented at the morning meeting. This includes:, • In depth research on company history, ownership, key principles and financial condition., • Creating unique goals and strategies for meetings with each tenant., • Demographic analysis (daytime employment, population, average household income, ), • Location analysis, placement within our centers, and location proposals., • Obtaining and analyzing comp sales using the tenant database., • Inputting economics into presentations (deal comparisons and pro formas)., • Periodically presenting the Pre-Meeting on the morning call., • Generating Letters of Intent and Lease preparation packages edit accordingly to ensure accuracy, • Conduct market research for specific tenants and canvass to find new tenant leads for the portfolio., • Periodically attend tenant meetings with Leasing Representatives. Supervisory Responsibility: None Education Required: Bachelors Degree Experience: One year of experience in the business world preferable but not mandatory. Must have a solid understanding of financial analysis, in addition to Microsoft Office applications. Other Qualities: This candidate must be a proven leader, self-starter, possesses strong interpersonal communication, organizational and analytical skills. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. The noise level in the work environment is generally equivalent to a busy shopping mall. Occasionally the work environment is equivalent to a general office environment. Job Posted by ApplicantPro

Job DescriptionWe are looking to expand our in house technical team. Position: As a Network Support Technician you will be a member of a team that supports incoming requests, manages ticket queues and works with clients over the phone, and occasionally in person, to provide outstanding technical support in an ever changing network environment. Duties: This position will include the following duties at a minimum: • Manage tickets using our ticketing system (TK-Tracker2), • Manage endpoints, • Remote support, • Monitoring, • Reporting, • Support, • Backup monitoring of systems and networks, • Workstation & laptop support, • Phone configurations and support, • Antivirus system management, • Internet install and support, • TurnKey TV and Music system support, • Firewall support and updates, • TurnKey wireless network support, • On call rotation, • Makes follow up calls as required ensuring customer satisfaction., • Assists in installing, designing, configuring, and maintaining system hardware and software; analyzes, troubleshoots and tracks the nature and resolution of problems. Additional information: • Occasional travel may required., • Occasional overtime hours may be required., • Certifications are helpful. Requirements Working in technical support is preferred, however, if you have the ability, integrity and capacity to join our team we are willing to hire and train you for success. • Candidate must have the ability to lift 70 pound, use a ladder, and kneel., • Candidate must have the ability to multitask, • Candidate must be able to work as part of a team, • Candidate must be able to work in a flexible and growing environment, • Candidate must be able to communicate to customers with various levels of technical knowledge, • Familiarity with Microsoft Windows and Microsoft OfficeBenefits, • Employer provides the following benefits, • Health Insurance, • 401K Retirement account with matching, • Paid Time Off, • Free Direct deposit of your checking, • Free membership at EMPOWER FCU, • Free Parking

Job Description Ronco is seeking a talented Strategic Account Manager - Healthcare for our Syracuse territory who will create and execute sales in the healthcare market to include solutions for hospitals and long-term care facilities. You will be responsible for exceeding sales revenue goals, developing and maintaining valued customer relationships, and expanding our customer base, all while forging your own path. Accountabilities Include: • Generate new customers within the assigned territory., • Service and expand the business of the existing customer base., • Present technology solutions to customers in professional environments., • Conduct walkthroughs and develop scope-of-work documents based on potential installation projects with the assistance of the engineering team., • Write and submit timely, accurate, and professional bids and bid responses with the assistance of the support team., • Respond to RFI’s, RFQ’s, and RFP’s., • Understand and interpret construction project specifications., • Develop and maintain strong product and industry knowledge, recognizing local industry trends., • Support the local engineering and architectural community by providing customer needs analysis, system layouts, and designs., • Develop and maintain professional relationships with manufacturer representatives., • Determine strategic efforts based on competitive analysis and market trends to maximize sales efforts. Requirements for Success: • Bachelor’s degree or equivalent relevant work experience., • Minimum of 2 years of B2B sales experience., • Demonstrated ability to deliver compelling, engaging, informative presentations online and in a public setting with the appropriate tone of voice, body language, and delivery., • Previous experience selling into C-Suite preferred., • Ability to exercise the highest level of integrity and professional business acumen., • Professional self-starter who is reliable, flexible, proactive, resilient, organized, and punctual., • Computer skills to include understanding basic computer manipulation, managing computer files, word processing, using spreadsheets and databases, creating presentations, finding information, and communicating., • Excellent written and verbal communication skills to effectively express ideas and information., • Ability to thrive both independently and in a team environment., • A high level of commitment to customer satisfaction., • Basic math computation skills to include addition, subtraction, multiplication, division, percentages and fractions., • Ability to follow policies, processes and procedures., • Effective use of Microsoft 365 suite of products., • Demonstrated attention to detail and commitment to task in completing assignments with quality outputs. Not to brag, but our team rocks! With an average employee tenure of 11 years, our experience authenticates our capabilities. In addition, we are staffed with talented professionals who gauge their success based on our customers. But we do know how to let our hair down and have a serious bit of fun. In return for your commitment and valuable contributions to the Company, Ronco offers a friendly working atmosphere, competitive compensation, uncapped commission, and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, 401k, nine paid Holidays, Sick Pay, and Paid Time Off), on the job training, and opportunities for promotion. Ready to take the next step in your career? Apply today! This role may require you to meet vendor specific credentialing requirements to visit customer sites as a condition of your continued employment. These requirements vary based on the respective healthcare, educational, state, or federal customer and may include vaccinations, additional background checks, additional drug testing, and any other type of criteria as specified by the customer. Ronco is a drug-free workplace. Employment is subject to passing a drug test. We are an Equal Opportunity Employer Company DescriptionFounded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections.Founded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections.

Job Description Manager, Operations Work Location: East Syracuse, NY Reporting to the Senior Manager, Operations, the incumbent will be responsible for directing and supervising the activities of a group of employees (Hydro Technicians and Station Operators) engaged in the construction, operation, maintenance and repair of hydroelectric facilities and associated equipment to insure safe, efficient, and reliable energy production in a manner consistent with operation and regulatory requirements across multiple facilities. Responsibilities • Plan, schedule, direct, coordinate and supervise the activities of the maintenance and operating personnel in the construction, operation, maintenance and repair of hydroelectric facilities to ensure continuity of operations;, • Train subordinates in areas such as best maintenance practices, health, safety, security and environmental compliance and proper power plant and dam operating techniques to educate and improve skill levels;, • Execute and comply with applicable company policies and procedures with emphasis on safety and environmental requirements and takes appropriate action;, • Direct personnel in response to plant emergencies, special safety procedures, and operations related activities;, • Ensure compliance with applicable Federal, State and Local regulations and Labor agreements;, • Project management activities for small to medium size maintenance and construction projects which may include contract personnel or contractors;, • Travel offsite throughout the New York Region;, • Detailed knowledge of safe operating procedures, accident prevention rules, OSHA regulations, company policies, procedures and organization with job related experience;, • Knowledge of hydroelectric operations, maintenance, construction and environmental regulations;, • Working knowledge regarding effective maintenance planning methodologies, preventive and predictive maintenance practices and trouble shooting and failure analysis;, • Candidate must possess strong verbal and written communication and administrative skills;, • Associate’s or Bachelor’s degree (preferred) in mechanical or electrical engineering or equivalent experience to include strong technical understanding of mechanical and electrical engineering design as it relates to large rotating machinery and hydroelectric generation equipment installation;, • 5+ years of supervisory experience, preferably including supervision of trades personnel and contractors;, • Proficiency with Microsoft Office Products including Outlook, Word and Excel;, • Hold a valid US Driver’s License. Company DescriptionBrookfield is a leading global investment firm with over $1 trillion of assets under management. We invest on behalf of institutions and individuals around the world with the goal of helping them to create long-term, sustainable wealth. Our origin as owner/operators of high-quality businesses allows us to leverage our unique operational expertise to grow the businesses we own on behalf of our clients. We put our own capital to work alongside our partners’ in nearly every transaction, ensuring strong alignment of interests.Brookfield is a leading global investment firm with over $1 trillion of assets under management. We invest on behalf of institutions and individuals around the world with the goal of helping them to create long-term, sustainable wealth.\r\n\r\nOur origin as owner/operators of high-quality businesses allows us to leverage our unique operational expertise to grow the businesses we own on behalf of our clients. We put our own capital to work alongside our partners’ in nearly every transaction, ensuring strong alignment of interests.

Job Description Overview At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities This position will be responsible for: • Imaging, upgrading and configuring of PC hardware with MS Windows OS and various enterprise office and banking applications. Responsible for assisting and supporting the PC/technology based banking functions, technical support for various software systems. Assists with the LAN at administrative center and branches, and individual PC’s. Maintains a record of inventory., • Imaging and deploying new workstation hardware., • Collecting and maintaining of IT related hardware/software inventory., • Provides general PC/Network and printer support to all branches and back office areas. Answers question and solves problems on hardware, software and communications. Provide phone and remote support to all branches and back office areas. Documents the requests and the work performed in the Help Desk system., • Assist in supporting networks (LANs/WANs) at administrative and operations center and branches by monitoring system for user activities, performance and stability. Maintains accurate network documentation such as maps, user lists security logs and server back up., • Provides technical support of numerous software systems, including MicroSoft, Jack Henry, Adobe, and other various financial and enterprise office environment applications., • Supports PC/technology based banking opportunities. Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner. • All tasks assigned by the Technology Support Manager., • Performs other related duties as assigned or directed. All tasks assigned by the Technology Support Manager and/or Technology Support Team Lead. Qualifications • An Associate’s or Bachelor’s degree in Information Security or Information Technology. In process of earning stated degree(s) will be considered as well., • Strong customer service skills and communication skills., • Ability to work effectively in a team environment and to multi-task in a fast paced environment., • Working knowledge of hardware and software to facilitate technical problem solving., • Ability to work independently and remain on task., • Must have valid driver’s license., • Previous IT or IT Security experience preferred but not required., • All applicants must be 18 years of age or older.

Job DescriptionOverview Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is looking to hire an Assistant Account Manager. The Assistant Account Manager job is responsible for assisting the Account Manager with all supervisory, training and operations functions at the assigned post in accordance with post orders and client instructions, and following all internal procedures. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance. Starting Salary $72,000.00 per year RESPONSIBILITIES: • Under the direction of the Account Manager, this position assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location. Assigns work tasks to Security Professionals and directs their work throughout the day, • This position is the first direct supervisory contact for shift supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs. Responsible for supervising, motivating, coaching and training, • Also responsible for evaluating the work performance of Security Professionals and making recommendations regarding assignments, • Responsible for making sure that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized, • Assists the Account Manager in conducting interviews and evaluating new employees. Responsible for conducting on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs;, • Oversees all reports, logs and pass downs generated by and for the Security Department. Distributes communications and other information to Security Professionals at post as directed, • Manages and supervises all sub-units within the Security Department, such as fire control room, command center, and loading docks as applicable to job site. May generate work orders and attached paperwork for extra security coverage requests, • Responds to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner, • Identifies any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Account Manager or Field Supervisor as appropriate. May be responsible for writing a report of the situation or assisting with an investigation, as directed by Account Manager, Branch Manager or Corporate HR Director, • Responsible for making recommendations for counseling and/or disciplinary action, including termination. May be responsible for administering counseling or disciplinary actions (may not make or initiate such decisions on his/her own, but may execute such actions at the specific direction of Account Manager with prior approval from Branch/Corporate HR management), • Responds to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager, Field Supervisor, Branch and/or Regional Manager. Responsible for maintaining positive client/security relationships through frequent tenant/client contact and support, • May occasionally perform Security Professional type job duties on an as-needed basis by standing post, but under no circumstances to exceed more than 50% of time in any given workweek. QUALIFICATIONS: • Minimum high school diploma or equivalent required., • Minimum three (3) - five (5) years of professional-level experience required. Prior experience in the security industry, law enforcement and/or military required., • Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment. As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test. Additionally, as a condition of continued employment, employee must maintain current active status of Guard License at all times, and must carry the license at all times while on duty Driving Positions: must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required. • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Demonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused manner and to de-escalate situations before they become hostile or unpleasant required, • Ability to write effective and concise reports in neat, legible handwriting is required, • Professional, articulate and able to use good independent judgment and discretion, • Ability to train and coach others, and to effectively enforce post orders, security standards and company policies equitably and consistently, • Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required, • College education or business classes, • Experience in scheduling, operations or other functions of security industry, • Medical, dental, vision, basic life, AD&D, and disability insurance, • Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements, • Eight paid holidays annually, five sick days, and four personal day If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1467056

Job Description Description: Culligan is seeking an experienced Regional Manager to oversee our business operations and Store Branches in the Northeast South region. The Regional Manager is responsible for leading and managing daily operations through general managers to deliver best in class employee and customer facing metrics/experience and achieve business goals and maximize profitability. As Regional Manager your duties also include guiding/growing staff in your region, setting performance objectives, evaluating, ensuring regulatory and company standards are upheld, and optimizing operational/financial performance. To be successful as a Regional Manager, you should be able to set a vision/strategy for your region, lead/manage/grow other leaders/branch managers, have customer centric mindset, excellent problem-solving/decision-making and teaching/coaching skills to drive continuously improving operational performance and top and bottom-line results. Responsible for top and bottom-line growth strategy and results. Specific Job Function: • Set multiyear vision/budget and tactical execution plan for the region, aligned with BU vision, supported by visibly managed KPIs through strong collaboration/sense of ownership with General Managers, • Adhere to and enforce all company safety guidelines, • Recruit, train, and support General Managers through talent management efforts., • Evaluate and develop team members to ensure future needs of the business are met from a talent perspective with effective leaders in place and strong succession planning., • Foster a team culture by empowering recognizing and motivating branch personnel focused on best-in-class employee experience, • Prepare all staff members to be in position to deliver exemplary customer service and measure the job performance of the staff to ensure customer satisfaction, • Support resolution of escalated customer issues, incident reports, and legal actions., • Identify, design and lead major strategic initiatives for the region and provide strategic analysis to drive improved decision making., • Work directly with the Leadership team and GMs on identifying and resolving significant business issues., • Support/Collaborate with Sales team and General Managers to maximize all revenue streams for the region while developing and implementing business, marketing, and advertising plans., • Drive operational efficiency and cost control measures to achieve business results including revenue and EBITDA targets for assigned region., • Drive/oversee/coach problem solving and continuous improvement sessions with branch resources and/or Region/BU level resources while sharing/learning and implementing region relevant best practices, • Manage internal and external stakeholder relations and negotiate contracts., • Ensure products and services comply with regulatory and quality standards., • Ensure company standards and procedures are followed., • Prepare and present monthly, quarterly, and annual statements, analyses, and reports of operations and finances., • Ensure effective communication through the region, • Analyze data and put together strategic plans to help improve all areas of your region, • At least 60% travel to branches across region. Quarterly travel to Illinois Corporate location, • Complete other ad-hoc tasks as assigned Competencies: To perform the job successfully, an individual should demonstrate the following competencies in this position: Customer Focus Time Management Organization and Planning Problem Solving Teaching/Coaching Strategic Planning Team Player Analytical Judgement/Decision Making Negotiation Integrity Detail Oriented Leadership/Delegation Resourcefulness Talent Management Sales Management Accountability Profit Generation Ability Qualifications: • Bachelor's degree in business administration, management, or a similar field., • 10+ years of overall management and leadership experience., • 5+ years of managing a field team of managers, • 5+ years of dealer/distributed business and experience in a field service industry is a plus, • Water Treatment or Field Service Industry experience required, • Experience in strategy deployment process in multi branch environment and utilizing structured problem solving/project management tools/processes is a plus, • Proficiency in Microsoft Office, with CRM systems, and project management tools., • Excellent communication skills, both verbal and written., • Excellent leadership and decision-making skills., • Ability to multitask and work efficiently under pressure., • Strong analytical and problem-solving skills., • Sales and Profit Management skills, • Ability to build strong teams, • Set winning culture for the region, • Competitive and aggressive

Job DescriptionAre you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you. In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly on serving those in the medical industry. With healthcare in our heritage, we soon expanded to serve high-earning professionals in many other industries, providing all with leading-edge financial solutions, including our extensive network of community banks. Today, BHG Financial has firmly established its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service. Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers. From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy. Who You AreThe Technology Services Engineering Manager at BHG Financial is a strategic and hands-on leader responsible for delivering exceptional end-user support across a diverse technology landscape. This role oversees the daily operations of the Service Desk team, ensuring the timely resolution of technical issues, seamless onboarding experiences, and consistent service excellence.The manager will support BHG’s user endpoint systems and applications, providing front-line support for Windows 11, macOS, iOS, Android, and AV technologies in conference rooms. The role also includes supporting Zoom, MS Teams, and other collaboration platforms to ensure smooth virtual and hybrid meeting experiences. The ideal candidate possesses a strong technical background, exceptional problem-solving skills, and a customer-first mindset, with proficiency in service management ticketing, such as Jira Service Management, and enterprise software such as Microsoft 365, VPN clients, RingCentral, and Remote Desktop. They excel at multitasking across platforms, guiding service engineers through performance management, project assignments, and professional development, while continuously improving processes and documentation. This role is critical to maintaining operational continuity, driving user satisfaction, and aligning IT support with BHG’s broader infrastructure and business goals.What You'll Do • Operational control: Oversee daily operations to ensure compliance with standards and achieve organizational objectives., • Shift scheduling: Manage shift scheduling to optimize staff coverage and operational efficiency., • KPI accountability: Monitor key performance indicators (KPIs), such as First Response Time, Resolution Time, Ticket Volume Trends, Backlog Volume, First Contact Resolution Rate, Reopen Rate, Escalation Rate, SLA Compliance Rate, Onboarding Readiness Rate, Process Improvement Implementation Rate, etc., to ensure alignment with performance targets and operational goals., • Service level adherence: Address all customer cases promptly within established SLA requirements and handle them professionally., • Quality assurance: Maintain high service delivery standards while continuously improving customer satisfaction., • Staff Coordination: Provide guidance and performance feedback to non-supervisory staff, ensuring alignment with operational goals and fostering accountability through clear direction and support., • Workflow Management: Strategically plan and oversee the workflow and time management of staff, assigning daily tasks and setting clear deadlines., • Best Practices Implementation: Assess current practices, implement best practice standards, and drive continuous improvement within the team., • Performance Reporting: Prepare and present comprehensive performance reports, evaluating team output and operational efficiency on Service Requests, Incidents, and Projects., • IT Inventory Control: Ensure a rigorous IT inventory process is maintained, including adherence to preventative maintenance schedules and protocols., • Warehousing Logistics: Responsible for the maintenance and upkeep of the IT equipment warehouse, ensuring that there is sufficient inventory on-hand to meet business needs, all equipment is organized, functional, and in optimal condition for use, and equipment is delivered in a timely fashion., • Program Development: Develop and implement programs and procedures designed to enhance the effectiveness and efficiency of IT systems and operations., • Hardware and Software Management: Oversee the management, installation, maintenance, and support of end-user hardware and software applications., • Training and Utilization: Facilitate the continued and expanded use of technology resources through effective implementation and coordination of training programs., • Hardware and Software Management: Oversee the management, installation, maintenance, and support of end-user hardware and software applications.What You'll Need, • A bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience., • 5+ years of experience in technical support or service engineering, with a minimum of 2 years in a leadership or managerial role., • Strong understanding of ITIL principles and service management best practices., • Proficiency in enterprise ticketing platforms (e.g., Jira Service Management, ServiceNow, etc.), • Familiarity with endpoint management tools such as Tanium, Microsoft Intune, Jamf, etc., • Knowledge of Active Directory, Microsoft 365, and common desktop/network troubleshooting techniques., • Deep understanding of Windows 11 system architecture, Group Policy, registry management, driver integration, troubleshooting methodologies, and integration with MDM platforms like Intune and Tanium., • Proficient in managing macOS environments, including system preferences, Terminal commands, software deployment, and integration with MDM platforms like JAMF, Intune, and Tanium., • Skilled in configuring, securing, and supporting mobile devices using MDM tools (e.g., Intune, Apple Business Manager, Android Enterprise)., • Experience with the installation, maintenance, and support of end-user hardware and software applications on Windows, macOS, iOS, and Android platforms., • Experience with the installation, maintenance, and support of Audio-Visual hardware and software in conference rooms., • Ability to work at a computer for 8+ hours/day, • Fine motor manipulation using a computer (mouse/keyboard), • Ability to lift 50lbs several times weekly, • In office presence daily with the local team, • Travel to other locations for support needs