Trabajos product owner en Austin, Texas - Page 2Crear alertas

Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria. Turns data insights into products with actionable outcomes to the ultimate customer. Partners with stakeholders and customers across the organization to inform t

Summer 2026 Graduate Data Science Intern - Remote. Summer 2026 Product Owner Intern - Remote.

Job DescriptionMission StatementAt Relax the Back, we improve our clients’ quality of life by educating them about the importance of proper ergonomics and offering premier products that provide practical solutions for the relief and prevention of back and neck pain. We will accomplish this goal by offering our clients the highest quality products combined with the education needed for the care and maintenance of their health through proper posture while working, relaxing at home, sleeping, and traveling. Our clients’ in-store experience will be second to none with regards to service, visual presentation, and operational standards. Duties and ResponsibilitiesCore duties and responsibilities include, but are not limited to, the following. Other duties may be assigned:Sales Generation: Meet or exceed personal and store sales productivity goals through performing the six steps of the relationship selling process to provide outstanding customer service: • Greeting all clients within ten seconds of entering the store with a friendly salutation and open-ended question, thus beginning to build a relationship., • Developing the client’s profile by asking open-ended questions concerning their back and neck issues and their lifestyle; then listening to the client’s responses., • Educating clients in the Robin McKenzie philosophy of caring for our backs through stretching, strengthening of core muscles, using proper biomechanics, and properly supporting resting posture (sitting, sleeping, reclining)., • Using product information to present and explain the right products that fulfill the clients’ needs, explaining the products’ features and benefits., • Helping clients with their merchandise selections by overcoming their objections in a courteous, friendly, and genuinely interested manner. Suggesting additional items based on assessing their needs., • Communication skills; able to identify client needs and solve problems; able to understand and explain product feature and benefits, • Able to understand and use the point of sale system, as well as support additional staff members, • Able to move throughout the store and climb ladders as needed, • 401(k), • 401(k) matching, • Employee discount, • Flexible schedule, • Paid Time Off, • 8 hour shift

Serve as the Product Owner, providing clear product vision to the scrum team and co-leading the Agile process with engineering counterparts to achieve roadmap milestones. The ideal candidate will have a consistent track record in developing global product strategies and will collaborate closely with

Product Manager, Product Owner, or in a similar product-related role. Communicate progress and product vision clearly across all internal stakeholders (Product, Engineering, Marketing, Sales, Support, Leadership). Do you want to work hard alongside smart and talented product managers, engineers, des

Job DescriptionWe are in search of a Lead Esthetician looking for a long term role in a stable and positive environment. Hand & Stone provides high quality, result driven facial services delivered in a beautiful environment. Our menu has expanded to include the latest advancements in skin care including LED Skin Phototherapy, NuFACE microcurrent, as well as microdermabrasion and chemical peels. Our Estheticians love the opportunity to build a treatment plan for their clients that may incorporate one or more of these progressive treatment options. Professionals have the ability to build repeat business fairly quickly with our membership model. Our estheticians are a critical link to create an outstanding customer experience. Your expertise in skin care and product knowledge will make you an important part of our team. We book your appointments and provide all supplies so you can focus on the client. Education is a huge focus and is offered on an ongoing basis through Education on Demand platforms. COMPANY OVERVIEW Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facial, and hair removal services. With over 350 locations and counting, the Hand & Stone brand is a leader in the membership-based spa service industry. Hand and Stone is currently seeking dynamic, self-motivated individuals who have a passion for skin care to work in an exciting environment. As a Hand and Stone Lead Esthetician, your responsibilities include but are not limited to: • Overseeing and managing the Esthetics Department, • Responsible for achieving all Esthetics and Retail Sales Goals as outlined by Spa Management., • Train, monitor and coach performance of Estheticians and Sales Associates on Esthetics business and sales specifics., • Responsible for monitoring professional and retail product inventory and supply usage, • Providing excellent service to members and guests by performing top level services, • This position is a full time position expected to work 30 35 hours weekly at the spa including one weekend day a week and an evening shift., • Participating in offered training programs, conferences and other opportunities for professional growth, • Assist in planning events, • Meet monthly with the Spa Manager and/or Owner, • Meet biweekly with the Esthetics staff, • Monthly email correspondence to the esthetics team to review prior months performance highlights and action plan for the month ahead., • Quarterly Licensed Esthetician evaluationsQualifications:, • Strong retail and sales upgrade record, • Experienced Esthetician with previous experience performing facials, microdermabrasion, waxing and other skin care services., • Must carry liability insurance, • Knowledge and understanding of all spa services and product lines as it relates to Estheticians, • Previous training experience preferred.Benefits We Offer:, • Medical/Dental/Vision, • 401k, • Supplemental Insurance, • Paid vacation, • Flexible schedules, • Employee discounts on products and services, • Employee rewards program/employee referral bonus

Job Description Southwest Dermatology and Vein is a physician owned medical practice seeking an experienced and professional Patient Access Supervisor to join our team. Selected candidate will work under direction of our physician owner and practice administrator providing management and leadership to our team. Candidate will be responsible for overseeing 10 employees and 4 locations. While the manager's primary work location is in South Austin, travel frequent travel to our Buda, Dripping Springs and Manor clinics is a requirement of the position.. Main Responsibilities: Oversee staff and patient scheduling Works with clinical supervisor and front office lead to ensure appropriate staffing ratios based on patient volume Reviews PTO requests, monitors overtime, ensures all employees take breaks/lunches Able to interview, hire, coach and terminate staff as appropriate Initial point of contact for patient complaints Posses knowledge of current labor laws / HR regulations Conduct employee reviews Ability to resolve conflict in a calm and understanding manner Able to enforce Policies and Procedures and update as needed. Monitors injectable and product inventory Works closely with other departments to ensure proper reconciliation of encounters, packing slips, invoices and receipts Ensures daily patient payments are reconciled and balanced to cash receipt logs, maintains office petty cash system, receipts and petty cash journal of expenses Oversee the repair and maintenance of all office equipment and facilities Proficient in medical billing, insurance payments and all aspects of revenue cycle management Proficient in Quickbooks, Microsoft Excel and Word Accounting/Financials using QuickBooks – manage practice finances, pay invoices/bills in timely manner, record, reconcile, deliver month end reports to Accountant monthly Review and process biweekly payroll Regulatory Compliance, training on HIPAA, Employee Manual and all compliance plans along with staying current and updating plans as necessary Marketing through print advertising, community outreach and online media Oversee IT and Phone systems- PM, EHR and Legacy systems Comfortable making decisions and acting on them Strong organization and leadership skills EXPERIENCE: Bachelors in Business or Healthcare Management preferred. Two to five years recent experience in related setting. Expertise with HIPAA, CMS Compliance Plans, & MIPS, QuickBooks, Microsoft Office (especially Excel), medical terminology and coding, medical billing and experience with electronic medical record systems. COMPENSATION: Commensurate with experience Work Remotely Benefits: • 401(k), • Dental Insurance, • Employee Discount, • Health Insurance, • Life insurance, • Paid Time Off, • Referral program, • Management Experience: 2 years Primary Work Location: South Austin (Westgate), but frequent travel required Southwest Dermatology & Vein is a leader in the fields of dermatology and vein surgery. We are committed to providing the utmost in customer service and creating an inviting, personal experience for each patient and the community we serve. This is cultivated through our staff and expertly trained physicians. We are continually building a team of dedicated, hard-working staff who are committed to providing our patients an outstanding level of service. We recognize that each employee brings a unique blend of experience, passion and integrity to their role. Southwest Dermatology & Vein is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive culture for our team. Benefits and 401K options are available for full-time employees. Powered by JazzHR TDw9npUgcL

Job DescriptionAbout ROLLER ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-service kiosks, memberships, and digital waiver processes. But here's the best part: our team. We're a group of 200+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way. We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard and let's create some unforgettable experiences together at ROLLER! About the Role As a Senior Customer Program Manager – Strategic Accounts within our onboarding team, you'll ensure executional excellence, value realization, and cross-functional alignment throughout the customer lifecycle—from pilot discovery to scaled deployment. You'll orchestrate strategic pilots and implementations, drive customer accountability, and standardize playbook execution. Key Responsibilities • Manage the full lifecycle of strategic pilots and implementations, from pilot or partnership kickoff through post-implementation wrap-up, ensuring timelines, scope, and success criteria are met., • Act as the central point of coordination between Sales, Business Value Consultants, Implementation, Sales Engineering, and Marketing to deliver cohesive, outcome-driven customer experiences., • Facilitate regular project updates, steering committee meetings, and escalation calls with both internal teams and customer stakeholders to ensure alignment and accountability., • Work closely with Business Value Consultants to operationalize ROI frameworks—ensuring teams are delivering toward measurable outcomes that align with the value promised pre-sale., • Collaborate with Sales and Solution Engineers to define the scope, deliverables, timelines, and resourcing requirements for SOWs. Ensure SOWs are aligned with customer expectations, technical feasibility, and business outcomes., • Collaborate with technical and implementation teams to ensure data sources, integrations, and reporting structures are in place to accurately track pilot outcomes and success metrics., • Identify roadblocks and surface them early to the appropriate teams. Own mitigation strategies to keep pilots on track and aligned with strategic goals., • Develop and continuously improve project templates, governance structures, handoff playbooks, and success frameworks that can scale across verticals and deal sizes., • Partner with Account Executives to ensure pilots are set up to transition into expansion, renewals, or full rollouts with value stories and performance evidence already in place., • Participate in executive reviews and support the AE in presenting results, recommendations, and next steps to key customer stakeholders., • Work with Product Ops, GTM Systems, and other stakeholders to improve visibility, reporting, and automation of project management workflows.About You, • You have 10+ years of experience managing complex, multi-stakeholder projects from kickoff through delivery, ensuring alignment to business outcomes, not just timelines., • You excel at working across Sales, Solutions Engineering, Implementation, and Product teams, keeping everyone coordinated and focused on the customer., • PMP, PgMP, PMI-ACP, PRINCE2, or equivalent certifications are strongly preferred. You demonstrates formal training in project governance, risk mitigation, and stakeholder management., • You're confident leading external meetings, steering committees, and status updates with senior stakeholders, and can drive accountability without escalating friction., • You've partnered with Sales and technical teams to draft Statements of Work that are clear, achievable, and aligned to both the customer's goals and internal delivery capabilities., • You bring strong organizational skills and process orientation, with the ability to manage multiple workstreams and deadlines without losing sight of the details., • You understand how to tie implementation activities back to measurable business outcomes and are comfortable translating strategy into execution plans., • You thrive in fast-paced environments where not everything is defined, and you know how to create structure, solve blockers, and move work forward., • You're experienced with project management platforms (e.g., Asana, Smartsheet, or similar), CRM tools (e.g., Salesforce), and ideally have familiarity with customer data and reporting tools., • You act like an owner. You don't wait to be told what to do—you anticipate needs, raise flags early, and take initiative to drive outcomes.Perks!, • You get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews., • Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!, • Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.What You Can Expect, • Initial call with our Talent Acquisition Manager: You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations, and you can check off any initial questions you might have., • Interview with Hiring Manager – Meet our Director of Customer Onboarding to dive deeper into your background and the role., • Loop Interviews: This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for!, • Offer: If all lights are green and the fit feels right, we'll conduct reference checks and you'll receive an offer to join! Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment.

Job DescriptionCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description Visa Technology & Operations LLC, a Visa Inc. company, needs a Technical Program Manager (multiple openings) in Austin, TX to: • Promote the Agile values, principles, and best practices for multiple Scrum teams., • Lead Scrum teams regarding decision making, dependency management, and eliminating impediments to meet sprint and quarterly execution goals., • Collaborate with engineering managers to improve, address challenges, and create a high-performing Scrum team., • Facilitate Scaled Agile and Scrum ceremonies to promote Agile maturity within the team., • Partner with other Project Management Office (PMO) resources to lead Scrum of Scrum ceremonies., • Deliver secure, quality working software using acceptance criteria., • Partner with the Product Owner, Dev/QA Leads and Architect to help the team be more predictable in delivery., • Promote communication between product owners, stakeholders, and development team members to ensure the highest value work is consistently being delivered., • Leverage Visa Agile Methodology governance requirements and ensure that the Scrum teams meet corporate goals related to Security, Operational Excellence, and Compliance., • Develop and leverage Visa Scaled Agile metrics and reports to help the team understand its health and progress, and to set goals., • Work with other Technical PMO resources to increase the effectiveness of the application of Scaled Agile and Scrum in the organization., • Partner with a Lead Technical Program Manager to communicate risk and mitigation plans, executive-level reporting and material for program status reporting., • Position reports to the employer’s Austin, Texas office and may allow for partial telecommuting.Qualifications Basic Qualifications: • Bachelor’s degree in Computer Science, Information Technology, Engineering or related field, followed by 5 years of progressive, post-baccalaureate experience in the job offered or in a program management-related occupation., • Alternatively, a Master’s degree in Computer Science, Information Technology, Engineering or related field and 2 years of experience in the job offered or in a program management -related occupation., • Position requires experience in the following skills:, • Agile tools: Jira Align, Jira, SharePoint, and Confluence to lead Agile and Scales Agile Project management., • Delivering Projects in Cloud-based CRM Systems (Salesforce or MS Dynamics)., • Implementing Scaled Agile Framework (SAFe), integrating cadence, purpose, predictability, team persistency, scope change, Dev cycle time, while demonstrating the ability to create agile working agreements and executing QEP (Quarterly Executive Planning)/PI (Program Increment) Planning., • Data analysis tools including SQL, Power BI and JQL tracking for proactively managing project metrics and dashboards to drive Agile process improvements., • Leading Sprint Planning and Execution along with understanding of Continuous Integration/Continuous Deployment (CI/CD) pipelines, automation tools, and System infrastructure to coordinate and deliver project releases., • Data mapping and data migration of stories, bugs, defects, and tasks between projects on the cloud platform Jira/Jira Align, ensuring uniformity, accuracy, data integrity and continuity., • Leveraging Scrum ceremonies to proactively identify and remove impediments, and managing RAID (Risks, Assumptions, Issues, and Dependencies) to assess and mitigate technical risks, ensuring project success., • Maintaining product backlog, incorporating agile methodologies within Scrum and handling requirement churn using JIRA/ JIRA ALIGN., • Leveraging Planning Poker method for effort estimation and MoSCoW method to prioritize user stories /tasks., • Leading Agile team level retrospectives, post-mortems, and RCAs (Root Cause Analysis), providing next steps, action items, and follow-up., • Experience with Jira to keep track of User Stories, tracking the Velocity and Capacity of the team through maintaining Burn Down and Burn up Charts., • Cross-collaboration to ensure user stories meet Definition of Done (DOD) before going into review and demo. Additional Information Worksite: Austin, TX This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. Travel Requirements: This position does not require travel. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $124,700.00 USD to $199,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Job Description At MNTN, we put our people first, full stop. This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership. It's why we all really love working for the Hardest Working Software in Television™ (and also why we were named one of Ad Age's Best Places To Work in 2024.) We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more. It's what led MNTN to being named one of Fast Company's Most Innovative Companies in 2023. You can learn more about us and everything we do by visiting . We're committed to innovation that empowers, not replaces. At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach. Our goal is to streamline workflows and drive new solutions—without compromising the human element that makes our company great. So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we're looking for to join us in our next stage of growth. We're looking for a Sr. Project Manager to join the Engineering PMO to support our Audience Targeting Teams. As the Sr. Project Manager, you will significantly shape the future of our Audience Analytics and Targeting initiatives within the MNTN Performance TV advertising sphere.. You will be responsible for driving your product's roadmap initiatives over the finish line, all while providing an agile framework of support for your development team to operate in and acting as the liaison between various stakeholder departments to provide frequent updates on all products and releases. Your ability to communicate effectively, juggle multiple projects at once, and work with a variety of personalities in a fast-paced environment, is key. What you'll do: • Deliver your products' initiatives in the desired availability windows, • Take pre-defined technical and functional requirements from technical leadership to strategize, sequence and plan your projects, • Own, track and manage your teams' project scopes and timelines to ensure forecasted deliverability, • Document project plans for cross-team initiatives and drive on-schedule delivery of results, • Identify, track and remove blockers and dependencies, • Document the product/feature knowledge for consumption by other teams, • Facilitate agile events, including, but not limited to: stand ups, parking lots, backlog refinements, sprint reviews, sprint plannings and/or retrospectives for your team, • Engage with technical leads, product designers, engineers and testers to ensure tickets are properly detailed, prioritized and estimated, • At least 5+ years of technical project management experience, preferably leading cross-functional, technical teams working with data-driven audience targeting or reporting platforms, • Experience in Mar-tech, Ad-tech, or client-facing SaaS platform is preferred, • An understanding of data flows and basic purpose and usefulness of common terms and technologies, such as APIs, SQL, ETL pipelines, etc, • Basic proficiency in data analysis, including the ability to interpret datasets, generate insights, and create data-driven reports using SQL and analytics/BI tools, • Experience implementing and maintaining Scrum, Kanban and/or other agile development frameworks within cross-functional teams, • Experience owning, tracking and delivering projects end-to-end, often driving multiple complex projects at the same time, • Strong understanding of capacity planning, resource allocation, risk management, • Excellent negotiation skills with the ability to navigate complex trade-offs, • Demonstrated problem-solving capabilities in fast-paced, multifaceted environments, • Effective communication, collaboration, and stakeholder management abilities, • Exceptional decision-making skills with a solid understanding of engineering processes and team dynamics, • Passion for building strong team culture and maintaining high levels of team motivation and engagement, • Technical savviness. You should be comfortable with technical topics and able to discuss them with both technical and non-technical audiences, • Strong articulation/presentation skills, • Experience with Atlassian Products (Jira, Confluence, ServiceDesk) is required, • Certified Scrum Master and/or Certified Scrum Product Owner certification is a plus MNTN Perks: • 100% remote within the US, • Flexible vacation policy, • Annual vacation allowance for travel related expenses, • Three-day weekend every month of the year, • Competitive compensation, • 100% healthcare coverage, • 401k plan, • Flexible Spending Account (FSA) for dependent, medical, and dental care Our recruiters will always reach out using an email address ending with @mountain.com OR @mntn.com. If you're contacted by someone without that address and they mention a Reference Code (which we never use), then that ain't us folks. Tell those trolls to take a hike–you're waiting to climb a MNTN. MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue. Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University. #LI-Remote

Job Description Ready for a Career Change that Creates Impact? Since 1996, our team has helped individuals develop into a successful career in the supplemental and life insurance industry. Whether you’re just beginning a new chapter or bringing years of experience, we provide the tools, mentorship, and environment to help you succeed. With a promote-from-within culture and a supportive team, how far you grow is entirely up to you. Why Join Us? • People Over Premium: We put people first, knowing that lasting success follows genuine care., • Supportive Team Culture: Work alongside leaders and peers dedicated to your growth., • Flexibility: Allowing you to grow at your pace with more time for family, personal goals, and future balance. Unique Benefits and Support: • Strong Earnings Potential: Our advanced compensation structure allows you to earn what you're worth without limits. The more you achieve, the more you earn, making insurance work one of the highest paid careers in America., • Lifetime Renewals: Unlike selling a one-time product like a car, an insurance career offers recurring commissions as long as policyholders continue paying premiums, providing ongoing income opportunities., • Recognition for Achievement: We value and celebrate your hard work, honoring those who diligently serve middle-income Americans to protect their families, fostering a culture where success is acknowledged and praised., • Leadership Development: Join our Leadership Academy to learn essential skills and techniques for leading teams and advancing your career, whether you're new to the industry or an experienced professional seeking growth opportunities. Trent Norris: • Time with Bandera: 2.5 years., • Prior Experience: Former business owner., • Time with Bandera: 2 years., • Prior Experience: 29 years in the auto industry., • Time with Bandera: 5 years., • Prior Experience: Law enforcement., • Time with Bandera: 10 years., • Prior Experience: College student at Texas State University prior to joining Bandera, where he found his career path., • Time with Bandera: 1.5 years., • Prior Experience: Former Athletic Director and Head Football Coach., • Time with Bandera: 18 years., • Prior Experience: Graduate of North Carolina Agricultural & Technical State University., • Time with Bandera: 1.5 years., • Prior Experience: Office Manager at a farm, ranch, and gun auction. Required Qualifications: • Competitive mindset and entrepreneurial drive, • Reliable transportation, • Ability to quickly obtain a General Lines Life & Health Insurance License, • Strong communication and relationship-building skills, • Self-disciplined, coachable, and motivated to grow, • Integrity, professionalism, and positive attitude, • Ability to work full-time Your Next Chapter Could Start Here If you’re ready for a career change that blends purpose, growth, and flexibility, we’d love to hear from you. Apply today and start your new career, where opportunity and impact go hand in hand. Company DescriptionSince 1996, Bandera Financial Group has guided individuals into thriving careers in supplemental and life insurance. With a promote-from-within culture, lifetime income opportunities, and a supportive team environment, we empower our agents to grow as leaders, achieve financial success, and make a lasting difference in their communities.Since 1996, Bandera Financial Group has guided individuals into thriving careers in supplemental and life insurance. With a promote-from-within culture, lifetime income opportunities, and a supportive team environment, we empower our agents to grow as leaders, achieve financial success, and make a lasting difference in their communities.

Job Description About Us Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo. Eagle Eye Networks is a dynamic, fast-moving company. We value the benefits of face-to-face collaboration, and we believe it is more enjoyable and productive. The synergy of in-office interaction is critical to our culture and your presence is essential for Eagle Eye Networks’ success. Learn more at een.com. Summary As a Customer Success Account Manager (CSAM), you will serve as the primary post-sale relationship owner for a portfolio of strategic and high-value customers. Your mission is to ensure customers achieve their desired outcomes using our platform and expand their value over time. You’ll be responsible for driving adoption, improving retention, managing renewals, identifying growth opportunities, and serving as the customer’s advocate internally. Key Responsibilities • Own and manage a portfolio of mid-market and enterprise customer accounts across global regions, • Build trusted relationships with customer stakeholders through regular engagement, QBRs, and strategic planning, • Drive platform adoption, identify gaps in usage, and provide proactive recommendations to improve outcomes, • Monitor account health signals and intervene early to mitigate churn risks, • Serve as the internal voice of the customer, advocating for product enhancements and escalating critical issues, • Collaborate cross-functionally with Sales, Product, Support, and Implementation to deliver a seamless customer experience, • Lead renewal conversations and support the expansion of account value through upsells and cross-sells, • Maintain accurate records of customer interactions, health status, and commercial activities in CRM (Salesforce), • Meet quarterly KPIs including Net Revenue Retention (NRR), churn rate, and customer satisfactionQualifications, • 3–5 years in a Customer Success, Account Management, or related SaaS customer-facing role, • Proven track record of managing large and complex accounts successfully, • Strong communication and relationship-building skills across technical and business stakeholders, • Experience using customer success platforms (e.g., Gainsight, ChurnZero) and CRM tools like Salesforce, • Ability to analyze customer data and use insights to drive decisions, • Skilled in renewal negotiation and consultative sellingNice to Have, • Experience with hardware-integrated SaaS solutions or IoT-based platforms, • Familiarity with enterprise procurement cycles and customer onboarding journeys, • Success managing customers across multiple regions and time zones, • Basic technical knowledge (APIs, integrations, data privacy) to support SaaS troubleshooting, • Bachelor’s degree in Business, Communications, or a related field Eagle Eye Networks is an innovative, global start-up building the only platform powerful enough to support the future of video surveillance and security. Here your voice will be heard, and talent respected. We have proven leadership and financial backing of one of the world’s premier venture capital firms. The work we do is essential in today’s world, as our systems are used to protect the health, safety, and welfare of people and property around the world. • Medical Benefits: We offer competitive medical, vision, and dental plans. Company offsets premiums., • Taco Tuesdays: Like breakfast tacos? You’re at the right place, because weekly breakfast tacos are provided., • 401k plan with company match!, • Weekly Lunch: Food is love. Especially when it is free., • Snacks: You will never go hungry., • Culture: Innovation drives our vibe., • Diversity: We embrace our global presence, the diverse ideas and backgrounds of our team to improve our culture, our products and grow our people and our business. Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance. Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Powered by JazzHR VxkEZ7CT7n