Remote customer service jobs in Provo, Utah - Page 2Create job alerts

Customer Support / Remote] - Anywhere in U.Competitive pay / Health insurance / 401k / PTO - As a Customer Service Coordinator at Cennox, you will: Manage customer inquiries via phone, email, and chat; Provide excellent customer service by resolving issues and answering questions promptly and accura

Customer Service / Remote] - Anywhere in U.Competitive pay / Flexible hours / Health benefits / Retirement plan match / PTO - As a Customer Support Rep at AssetWatch, you will: Provide excellent customer service to clients by answering their inquiries and resolving their issues in a timely and profe

Customer Service / Remote] - Anywhere in U.As a Call Center Agent at CTG, you will: Communicate effectively with customers via phone, email, or chat to resolve inquiries or issues in a timely and professional manner; Utilize company systems and resources to accurately document and track customer int

Customer Service / Remote] - Anywhere in U.Competitive salary / Health, dental & vision / PTO - As a Customer Experience Specialist, you will: Communicate with customers via phone, email, and text to provide exceptional customer service; Troubleshoot and resolve customer inquiries and issues in a ti

Customer Service / Remote] - Anywhere in U.Up to $25 per hour - As a Customer Support Associate at Fanatics, you will: Liaise between Fanatics Collectibles and Collectors by supporting all inquiries and issues; Model exemplary service through web message, voice, and email channels; Apply good judgem

Customer Service / Remote] - Anywhere in U.

Job Description Overview Pay: $20 - $24 per hour Schedule: M-F 10-7 Join YES! / ARS, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience. What We Offer: * Weekly pay via direct deposit * Paid training and onboarding * Clean office environment with strong team culture * Career growth within a national service network Responsibilities Ensure service technicians are dispatched efficiently and customer needs are met promptly. Manage call flow from our service platform, coordinate scheduling, and guide field teams throughout the day. Strong communication and local area knowledge are key to success in this role. Qualifications What You Need: * Prior dispatch, scheduling, or call center experience * Proficiency in Microsoft Office and multi-line phone systems * Familiarity with local geography to support route planning * Must report daily to the office (not a remote position) * Flexibility to work assigned shifts and weekend rotations as needed * Must pass background check and drug screening Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.

Job Description Overview Pay: $20 - $24 per hour Schedule: Mon- Frid 9 - 6 Join YES! / ARS, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience. What We Offer: * Weekly pay via direct deposit * Paid training and onboarding * Clean office environment with strong team culture * Career growth within a national service network Responsibilities Ensure service technicians are dispatched efficiently and customer needs are met promptly. Manage call flow from our service platform, coordinate scheduling, and guide field teams throughout the day. Strong communication and local area knowledge are key to success in this role. Qualifications What You Need: * Prior dispatch, scheduling, or call center experience * Proficiency in Microsoft Office and multi-line phone systems * Familiarity with local geography to support route planning * Must report daily to the office (not a remote position) * Flexibility to work assigned shifts and weekend rotations as needed * Must pass background check and drug screening Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.

Job Description We are looking for a dedicated Bilingual Korean/English Customer Success & Sales Specialist to be the primary point of contact for our Korean and English-speaking customers. You will be instrumental in delivering world-class service while also identifying opportunities to grow our customer base by educating them on the value of our high-quality nutraceutical products. This is a critical remote position where you will work independently, managing customer relationships through various communication channels. Pay: $21.00 - $24.00 per hour, depending on experience. Flexibility: We are open to Full-Time or Part-Time candidates. We are happy to adjust schedules to accommodate academic commitments for students. Core Coverage Need: Our primary need is for coverage until 7:00 PM, Monday through Friday, and on Saturdays from 8:00 AM - 12:00 PM (noon). Full-Time Schedule Note: Full-time employees may take one weekday off in exchange for covering the Saturday shift. Hours: Our customer service is expanding its coverage hours from the current 8:30 AM - 5:00 PM (M-F) to include expanded weekday evening and Saturday morning coverage. Responsibilities: Serve as the first point of contact for inbound customer communications (phone calls, emails, and chat) in both Korean and English. Provide comprehensive and accurate information regarding our nutraceutical products, including ingredients, benefits, usage, and pricing. Efficiently manage customer transactions, including order placement, tracking, modifications, and returns. Proactively troubleshoot, resolve, and escalate customer complaints and complex issues with professionalism and efficiency. Maintain expert-level knowledge of all products and company policies. Working hours: 8:00 AM - 12:00 PM (Various Shifts Available) Skills: Familiarity with nutraceutical, health, or wellness products. No degree is required for this position. Education: No Degree Required Experience: 1-4 years Qualifications: Must be fluent in both Korean and English (speaking, reading, and writing). A language assessment will be administered with a Synergy Korea office employee as part of the hiring process. Proven customer service experience (1+ years preferred) in a high-volume or call center environment, preferably in an inbound capacity. Exceptional communication and interpersonal skills. Strong analytical, problem-solving, and detail-oriented abilities. Self-starter with proven adaptability and time management skills for successful independent work in a remote setting. Must reside in Salt Lake County or Utah County, UT for equipment pickup and local support. Ready to Apply? If you are fluent in Korean and passionate about customer success, apply today to join our growing remote team and help us connect with our international customers! Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact . Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). Company DescriptionSpherion (spherion.com) is a leading recruiting and staffing provider, specializing in temporary and direct hire placement of administrative, clerical, customer service, light industrial and professional job candidates. To help clients attract, engage and retain a high-performance workforce, Spherion offers in-depth market knowledge, outstanding customer service, a strong network of talent and unique insights from its groundbreaking Emerging Workforce® Study, now in its 21st year. As an industry pioneer, Spherion has, for more than 70 years, matched candidates to clients in virtually every industry across the U.S. Today, each Spherion office is independently owned and operated by a team of local specialists, dedicated to delivering great experiences, powered by technology but always with a personal touch. To learn more about one of the nation’s fastest-growing industries, visit spherion.com/utahSpherion (spherion.com) is a leading recruiting and staffing provider, specializing in temporary and direct hire placement of administrative, clerical, customer service, light industrial and professional job candidates. To help clients attract, engage and retain a high-performance workforce, Spherion offers in-depth market knowledge, outstanding customer service, a strong network of talent and unique insights from its groundbreaking Emerging Workforce® Study, now in its 21st year. As an industry pioneer, Spherion has, for more than 70 years, matched candidates to clients in virtually every industry across the U.S. Today, each Spherion office is independently owned and operated by a team of local specialists, dedicated to delivering great experiences, powered by technology but always with a personal touch. To learn more about one of the nation’s fastest-growing industries, visit spherion.com/utah

Job Description Job Opening: Appointment GeneratorJob DescriptionRocky Mountain Distributing is excited to announce an opening for an Appointment Generator. This unique position plays a vital role in our dynamic team, helping to expand our outreach and engage potential customers. This role is ideal for individuals seeking to enhance their professional experience through hands-on participation in marketing and customer interaction. This contractual and temporary job is office-based, emphasizing the importance of teamwork and in-field engagement. We emphasize that this is not a remote job role.The chosen candidate will work collaboratively with other team members to book appointments with homeowners. These appointments aim to introduce homeowners to our Home Cleaning System by offering a free cleaning service for one room. This initiative requires no sales for base pay but focuses purely on generating appointments and showcasing our revolutionary product. The role promises not only an energetic work environment but also potential financial rewards based on performance. Duties and Responsibilities -Attend daily team meetings at the company's office to strategize and plan the day’s activities. -Travel with the team in a company-provided vehicle to designated neighborhoods. -Engage with homeowners to schedule appointments, providing them with an opportunity to experience a free cleaning service of one room. -Focus on maximizing the number of appointments by employing effective communication and interpersonal skills. -Document and report daily results to the team lead, contributing to the team’s overall performance analysis. -Maintain professionalism and a positive brand image during interactions with potential customers.Participate actively in ongoing training and team-building exercises. -Adhere to all company policies, procedures, and ethical standards. -Ensure responsible use and care of the company vehicle and other provided equipment. -Help foster a team environment that encourages continuous improvement and innovation. Requirements -Positive attitude and a proactive approach towards tasks and challenges. -Personable demeanor with strong communication and interpersonal skills. -Ability to work effectively within a team structure and contribute to team goals. -Reliable transportation to the office for daily team meetings and dispatch. -Demonstrated ability to follow instructions and efficiently manage time. -Physical ability to travel and work outdoors in various neighborhood settings. -Commitment to maintaining a professional appearance and upholding the company’s public image. -High school diploma or equivalent; additional education or training in marketing or sales is a plus. -Familiarity with customer service practices and techniques. -Willingness to learn about the features and benefits of the Home Cleaning System to effectively communicate its value to homeowners.

Applications ONLY accepted on laptops or desktop computers! Overview: Omni supports many clients in a variety of industries, including many of the Fortune 500. Omni is looking to contract with qualified independent contractors who will provide phone and customer support services. If you contract with Omni, you’ll interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs. Schedule: ⏰ Majority of available hours are during weekdays and daytime 🗓️ Opportunity to create a schedule that works best for you (within client / contract hours of operation) Earnings & Revenue: 💵 Earnings vary by client, ranging from $14 to $20 per hour 📞 Revenue is determined by your phone status when assisting customers 🤑 Additional incentives can be available based on Omni and client minimum targets Must-Have Skills for Successful Contractors: 💬 Exceptional written and verbal communication skills ✅ Proven track record in customer service and delivering outstanding customer care 🧐 Attention to detail with strong problem-solving skills 🤗 Friendly, empathetic tone, and professional demeanor 🙌 Self-motivated, proactive, and resourceful mindset 👩‍💻 Proficient in using technology, including computer applications and software. Technology & Equipment Requirements: 💻 Personal computer with a minimum of 8GB RAM (tablets like iPads, Amazon Fire, Samsung Galaxy Tab, and Chromebooks are NOT permitted) 🎧 Wired USB headset with microphone for clear communication 💨 High-speed wired internet with a minimum of 10 Mbps download speed and 5 Mbps upload speed for seamless connectivity Mobile home internet and Satellite internet service (Starklink) is NOT supported by Omni or ANY client 🖥️ Operating system of Windows 11 (some clients may accept AppleOS) 👾 Windows Defender Anti-Virus Installed and Active (other versions for AppleOS may be accepted) 🤳Smart phone needed for daily authentication. Additional equipment may be needed - check client specific details for more info Work Environment Requirements: 🤫 Quiet and dedicated work area ⌨️ No Background Noise Unapproved Locations: • Alaska, • California, • Colorado, • Connecticut, • Delaware, • Flagstaff, Arizona, • Hawaii, • Illinois, • Michigan, • Maine, • Massachusetts, • Maryland, • Minneapolis, Minnesota, • New Jersey, • New York, • Oregon, • Rhode Island, • St. Paul, Minnesota, • Tucson, Arizona, • Vermont, • Virginia, • Washington

Job Description We are seeking a Remote Licensed insurance professional to join our team. The ideal candidate should have 1-3 years of work experience and possess strong computer literacy, self-motivation, excellent communication skills, and a servant leadership mindset. The successful candidate will demonstrate a strong work ethic and be able to work effectively in a remote environment. Responsibilities: • Utilize strong computer skills to perform job duties effectively in a remote setting, • Demonstrate self-motivation and the ability to work independently, • Communicate effectively with team members and clients using various communication channels, • Exhibit a servant leadership mindset by putting the needs of others first, • Maintain a strong work ethic and meet deadlines consistently RequirementsRequirements: • 1-3 years of relevant customer service or sales experience, • Life insurance license or willing to obtain, • Strong computer literacy, • Self-motivated and able to work independently, • Excellent communication skills, • Servant leadership mindset This is a 1099 - 100% Commission pay structure. Earn what you KNOW you are worth. BenefitsMedical, dental & vision group plans available High income opportunityLife Insurance TrainingMentorshipBonuses Trips!

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

This remote opportunity pays independent contractors. Your remote, independent contractor status allows you to work in the comfort of your own home - or anywhere in the US you can meet the office requirements.

Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their.

Remote Customer Service Representative.Remote, W-9 (Independent Contractor) .Become a Customer Service Representative, work from home, and set your own schedule while helping others!.If helping patients remain at home and.As a Customer Service Representative,.In these programs, patients who hav

We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. Be able to work 15-25 hours per week and commit to a certain routine. The hours are completely flexible and no previous experience is necessary.

Remote Customer Service Representative.Remote, W-9 (Independent Contractor) .Become a Customer Service Representative, work from home, and set your own schedule while helping others!.If helping patients remain at home and.As a Customer Service Representative,.In these programs, patients who hav

Job DescriptionSalary: $16.50 Who we need: At CobaltAI, we combine smart technology with real human oversight to protect Fortune 500 companies and other clients around the clock. We're looking for dependable, observant, and people-focused Security Specialists to remotely monitor sites, respond to events, and provide the human judgment behind our robotic patrols. This role is ideal for someone with strong communication skills and situational awarenessespecially those with a background or interest in security or customer service. Note: This is not an engineering position. About Cobalt: CobaltAI blends advanced technology with trained human specialists to provide 24/7 security monitoring for Fortune 500 companies and other enterprise clients. Our platform combines autonomous indoor patrol robots with centralized monitoring of access control systems (ACS), cameras, and alarms helping organizations prevent break-ins, detect safety issues, and maintain complete visibility across their facilities. CobaltAI pairs automation with human insight, transforming how physical security is delivered. Whether its a triggered alarm, a suspicious door access, or a robot anomaly, our security specialists respond quickly, accurately, and professionally. Cobalt's team is comprised of renowned technologists and security professionals and backed by world-class investors such as Sequoia, Bloomberg Beta, and Coatue. In 2019, Cobalt was recognized as one of the Best Places to Work by the Silicon Valley Business Journal and the San Francisco Business Times. Were looking for people who want to make an impact with us and help build a company that is known for its excellence in engineering, passion for progress, and dedication to customers. Available Shift: Midshift: 4:00 PM - 12:30 AM MT Thursday - Monday Responsibilities: Remote Site Monitoring • Monitor live patrols performed by autonomous indoor security robots, • Oversee alarms, door activity, and camera feeds tied to access control systems, • Review and tag security events (audio, video, ACS) using internal tools, • Assess incidents and follow clear escalation protocols based on site-specific guidelines, • Act as the first line of contact for clients during live events or interventions, • Maintain a calm, professional presence in fast-paced situations, • Log detailed reports and communicate with Engineering or Support when needed Qualifications: Excellent communication and critical thinking skills Calm, focused decision-making under pressure A reliable, team-first attitude Experience with security, dispatch, monitoring, or customer service is a plus High attention to detail and comfort using on-screen tools and procedures Benefits: • Health/vision/dental, • Life insurance, • 401k, • Vacation/sick leave Salary: $16.50 an hour Cobalt AI is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Job Description Job Opening: Appointment GeneratorJob DescriptionRocky Mountain Distributing is excited to announce an opening for an Appointment Generator. This unique position plays a vital role in our dynamic team, helping to expand our outreach and engage potential customers. This role is ideal for individuals seeking to enhance their professional experience through hands-on participation in marketing and customer interaction. This contractual and temporary job is office-based, emphasizing the importance of teamwork and in-field engagement. We emphasize that this is not a remote job role.The chosen candidate will work collaboratively with other team members to book appointments with homeowners. These appointments aim to introduce homeowners to our Home Cleaning System by offering a free cleaning service for one room. This initiative requires no sales for base pay but focuses purely on generating appointments and showcasing our revolutionary product. The role promises not only an energetic work environment but also potential financial rewards based on performance. Duties and Responsibilities -Attend daily team meetings at the company's office to strategize and plan the day’s activities. -Travel with the team in a company-provided vehicle to designated neighborhoods. -Engage with homeowners to schedule appointments, providing them with an opportunity to experience a free cleaning service of one room. -Focus on maximizing the number of appointments by employing effective communication and interpersonal skills. -Document and report daily results to the team lead, contributing to the team’s overall performance analysis. -Maintain professionalism and a positive brand image during interactions with potential customers.Participate actively in ongoing training and team-building exercises. -Adhere to all company policies, procedures, and ethical standards. -Ensure responsible use and care of the company vehicle and other provided equipment. -Help foster a team environment that encourages continuous improvement and innovation. Requirements -Positive attitude and a proactive approach towards tasks and challenges. -Personable demeanor with strong communication and interpersonal skills. -Ability to work effectively within a team structure and contribute to team goals. -Reliable transportation to the office for daily team meetings and dispatch. -Demonstrated ability to follow instructions and efficiently manage time. -Physical ability to travel and work outdoors in various neighborhood settings. -Commitment to maintaining a professional appearance and upholding the company’s public image. -High school diploma or equivalent; additional education or training in marketing or sales is a plus. -Familiarity with customer service practices and techniques. -Willingness to learn about the features and benefits of the Home Cleaning System to effectively communicate its value to homeowners.

Job Description Les Olson Company is one of the fastest-growing and most capable technology service providers in the West. We're looking for a Junior System Administrator to join our team. Les Olson Company does I.T. the LOC Way: with talent, passion, and compassion, driving our continual growth and strong position in the market through superior service. If that sounds like the sort of team you'd like to join, read on! What makes Les Olson different? Unlike most technology companies, Les Olson has been in business for over 65 years. We're a family-owned company, and remain family-operated to this day. The company began at the Olson family dinner table and has since grown to over 300 employees spread across nine locations in two states. We take great pride not only in offering attentive and effective service to our customers, but in providing our team members with an environment that enables growth and development, both professionally and personally. We invest in our team, working with each employee to design a fulfilling career path that grows and evolves as they do. "Work/life balance" isn't just a meaningless buzzword at Les Olson. We are protective of our employees' personal time and make sure they have the resources they need to care for themselves and their families. We offer: • Paid Time Off, • Sick Days, • Paid Holidays, • 401k match + Pension, • Full Medical, Dental & Vision + HSA, • Mental health care coverage, • Life Insurance, • 4 or more years Information Technology work experience, experience in System Administration, Help Desk Support or an IT Installation Team preferred, • Team-oriented, strong communicator, • Excellent customer-facing interaction, • Certification or equivalent work experience or ability to get certification within 1 year:, • CompTIA Security + (or equivalent), • CompTIA Server + (or equivalent), • VMWare VCP-DCV, • MS Azure Admin AZ-104 (or equivalent), • Basic knowledge and some hands-on experience with Windows Server and Active Directory., • Ability to add/remove OUs, Users, Groups, Computers, • Ability to create basic GPOs, • Basic knowledge and hands-on experience troubleshooting, patching, and administering virtual machines in VMware or Hyper-V, • Knowledge and ability to install and implement hardware or software RAID configurations, • Knowledge of troubleshooting process and procedures (in relation to the OSI model), • Associate knowledge of Microsoft O365 products, • Associate knowledge of Google G-Suite, • Associate Knowledge of Azure Active Directory, • Associate knowledge of Azure or AWS virtual environments, • Associate knowledge of LAN, WAN, VLAN, and VPN network technologies, • Associate knowledge of Backup systems (ex: Datto, Veeam, StorageCraft), • Associate knowledge of Network Storage device (SAN and NAS), • Associate knowledge of end-point security applications (anti-virus solutions), • Associate knowledge of PowerShell is a huge plus! Preferred skill, • Associate knowledge of Linux or Apple iOS is a huge plus! Preferred skill, • Maintain essential customer managed IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software and backups devices, • Troubleshoot, configure, and deploy Windows Server 2012/2016/2019/2022 to suit customer needs, • Administer MS Office 365, Google G-Suite or other 3rd party e-mail providers, • Administer VMware and Hyper-V virtualization instances to include virtual machines, • Administer Active Directory and Group Policy in Windows Server OS, • Troubleshoot basic server roles and features (File, Print, Web, DHCP, DNS, Domain Control Servers), • Troubleshoot, update and/or modify Azure configurations to include Azure AD, • Troubleshoot basic TCP/IP, DHCP, DNS protocol issues, • Troubleshoot, and install RAID configurations based on customer needs and requirements, • Troubleshoot, configure physical server hardware to ensure optimal performance and usability, • Build physical servers to include installing drives, memory and processors and other accessories, • Interact with other engineers and help desk support technicians to troubleshoot, identify root cause, and provide technical support for our customers; keeping communication lines open and effective, • Manage small to medium sized projects with minimum assistance from higher level engineers, • Act as a Tier 2 escalation point for the resolution of complex issues and incidents that exceed Tier 1 skills or require higher level attention, • Escalate tickets that exceed skill level to a Tier 3 in a timely manner to meet internal SLA requirements, • Provide on-call support as part of a scheduled rotation with other team members (this program is voluntary until such time that sufficient volunteers are not available), • Respond to incidents or service requests via phone, chat, E-mail or ticketing system., • Use expeditious resolution strategies to improve customer service, perception, and satisfaction, • Exercise sound judgement and creativity to prioritize outstanding support requests or incidents Schedule: Monday - Friday 8:00AM - 5:00 PM With opportunities to volunteer for on-call rotation Visit our website: lesolson.com Job Posted by ApplicantPro

Job DescriptionCompany Description Extraordinary opportunity. Exceptional experience. Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we’ve come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and unrivaled opportunities for our employees, clients and stakeholders. We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. Trucordia Values • We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with., • We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company., • We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of “what’s next”?, • We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve., • We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities.Job Description Here at Trucordia, we’re looking for an experienced IT Service Desk Technician 2 to join our growing team. This role plays a key part in supporting the technology that keeps our business running—providing hands-on and remote support to employees across the organization. From troubleshooting hardware and software issues to ensuring a smooth user experience, this role helps maintain the reliable, high-performing systems that enable our continued growth and operational excellence. Duties and Responsibilities: • Respond to and resolve technical support requests in a timely, service-oriented manner using our internal ticketing system., • Troubleshoot and resolve hardware, software, and basic network issues for both on-site and remote team members., • Configure, maintain, and upgrade workstations, applications, and other essential systems., • Manage user accounts and permissions through Microsoft Azure Active Directory., • Ensure accurate and complete documentation of support interactions, in line with internal service standards., • Serve as a point of escalation for complex technical issues and support team-wide initiatives., • Support employee onboarding by setting up devices and ensuring seamless access to required tools., • Participate in an on-call rotation and assist with other hands-on IT needs as they arise.Qualifications, • At least 2 years of hands-on IT support experience in a corporate service desk environment., • Working knowledge of Microsoft 365 and Exchange Online administration., • Experience supporting a large, multi-site organization (4,000+ users preferred)., • Ability to create clear, user-friendly technical documentation., • Strong communicator with a customer-first mindset and a knack for problem-solving., • Comfortable working cross-functionally with other IT teams and contributing to process improvement., • Bonus points for certifications like CompTIA A+ or Microsoft Cloud Fundamentals. Additional Information Please see our company Benefits: • Medical, Dental, Vision, • Life and AD&D insurance, • FSA / HSA, • Commuter & Child Care FSA, • Cancer Support Benefits, • Pet Insurance, • Accident & Critical Illness, • Hospital Indemnity, • Employee Assistance Program (EAP), • 11 Paid Holidays, • Flexible PTO, • 401K Additional Information: • This position is 100% onsite, • Occasional after-hours support may be required., • Be able to lift 50 lbs.