Operations & Client Experience Manager
3 days ago
Madison
Operations & Client Experience Manager- Lead a new location | $100K+ East Madison Location Bay View Shade & Blind has been helping people live in comfort, style, and peace since 1926. What started in Milwaukee’s Bay View neighborhood has grown across three generations — built on quality, integrity, and doing right by the customer. We are opening a new location in East Madison, and we’re looking for the right person to launch it, lead it, and make it exceptional. This is not a back-office role. This is a leadership position for someone who loves people, thrives on organization, and knows how to turn great service into strong results. Compensation • Base $75,000 Plus Performance-based bonus with strong upside, • On-target earnings of $35,000 = $100-115K+ annual gross earnings, • Bonus scales with location performance — strong results earn more, • Potential for Profit Sharing bonuses and full Benefits Package The Role As the Operations & Client Experience Manager, you are the day-to-day leader of our Madison Gallery. You own the customer experience from the moment someone reaches out — through design, installation, and follow-up. You keep operations tight, communication clear, and the team aligned. You set the tone, the pace, and the standard. You’ll work closely with: • Design Consultants, • Installers, • Vendors What You’ll Be Responsible For Creating a Premium Client Experience • Welcome and assist walk-in customers and gallery appointments, • Ensure every interaction feels warm, professional, and on-brand, • Maintain a clean, organized, inspiring gallery, • Ensure customers feel informed, cared for, and confident Sales Support & Lead Management • Respond quickly to phone, email, and web inquiries, • Qualify leads and schedule in-home consultations, • Follow up on warm leads, past clients, and missed opportunities, • Provide feedback on lead quality and local performance Scheduling & Operations • Coordinate installations, service calls, and repairs, • Confirm appointments and ensure payment readiness, • Track orders, timelines, and customer files accurately, • Communicate changes clearly with customers and internal teams, • Coordinate remakes and resolve issues proactively Leadership & Accountability • Lead and support a small team (2–3 employees), • Set expectations for professionalism, urgency, and follow-through, • Handle challenges calmly and solution-focused, • Act as the face of Bay View Shade & Blind in the local community What Success Looks Like • Customers leave reviews saying, “That was easy — and impressive.”, • Schedules run smoothly with minimal errors, • Leads are handled promptly and professionally, • Revenue and margin goals are consistently pursued, • The gallery reflects pride, order, and care, • The team knows what “great” looks like — because you model it What We’re Looking For • 2+ years of experience in operations, gallery management, inside sales, or customer service, • Experience managing people and sales support, • Strong organizational and computer skills (CRM, scheduling tools, spreadsheets), • Confidence working independently and juggling multiple priorities, • Clear communicator who stays calm under pressure Experience That Will Help You Succeed • Experience in home services, remodeling, interior design, or luxury retail, • Experience coordinating installations or field teams, • Prior leadership or team lead experience Why This Role Is Different • You’re not maintaining something — you’re building it, • You’ll have real ownership and visibility, • You’ll work for a values-driven, family-owned company, • Your impact will be felt immediately — by customers and teammates This role may not be the right fit if: • You’re happiest in roles with a very narrow or highly specialized focus, • You prefer to work primarily behind the scenes rather than engaging with customers and teammates throughout the day, • You’re looking for a position with limited decision-making or responsibility, • You’re most comfortable when schedules, priorities, and workflows stay predictable, • You prefer not to be involved in sales support, follow-up, or performance tracking, • You’re seeking a role where systems and processes are already fully built If you’re ready to lead, organize, and create standout experiences — we’d love to meet you. Apply today and help launch the next chapter of Bay View Shade & Blind. Careers | Bayview Shade & Blind