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Job Description Client Success/Sales Administrator Why Work Here? “Great company culture” We are passionate about what we do, and what we do is help businesses navigate the world of technology. Technology is at the center of everything we do in our lives and as such we embrace it. We love challenges and work together to solve problems. Our focus and mission is to help others achieve their goals and we refuse to quit until that mission is accomplished. Our biggest strength is not our ability to speak, but to listen, understand and clearly communicate in all facets of our business. – We are Info Advantage Responsibilities:· Deliver Exceptional Client/Customer Experiences – ensure exceptional service delivery, communication and coordination with the rest of the IA Team to deliver services and solutions on time and with accuracy· Billing Reconciliation & RMA’s – Addressing billing inquiries, aiding in resolving as well as product returns and exchanges· Sales Administration – general sales reporting and manufacturer sales reporting· Manufacturer Warranty Renewals & Technology Subscription Renewals – aide in facilitating manufacturer warranty renewals and subscription renewals with distributors for clients· Proactive Manufacturer Technology Awareness – Bring awareness to technology trends and changes working along side marketing to deliver appropriate messagingQualifications:· 1 – 3 years of experience working within an office environment · Customer centric and team centric – outgoing, personable, approachable, helpful · Familiar and competent working within a CRM · Computer Savvy – competent in using Microsoft Office applications – Word, Excel, PowerPoint, Teams & Outlook · General understanding of computer technology · Process and detail oriented · Challenges the status quo – seeks to improve About INFO ADVANTAGE INC:Info Advantage has been providing professional IT Support and technology services for businesses in and around Rochester, New York since 1992. We pride ourselves on being the go-to partner for all of your technology needs and customize solutions tailored for every business circumstance all while ensuring every step of the way we are delivering exceptional client experiences. We do this through the strength of our employees’ knowledge, ability to clearly communicate, listen, and relate with the people we work with.

Sales Administrator (Rochester, NY) Fulltime, Monday-Friday 8am-5pm. Job Summary: We are seeking a talented Sales Admin/ Order Desk to join our team. The Sales Admin/ Order Desk is responsible for the following:.

Job Description STATUS: Full-time / Exempt REPORTS TO: Director of Member Service Center LOCATION: Rochester, Corporate Office COMPENSATION: The starting salary for this position is expected to be between $80,000 - $85,000. The actual salary will be determined based on experience and other-job related factors, consistent with applicable law. HOURS: 37.5 hours per week, including Saturdays (as needed) SCHEDULE: Monday – Friday 8:00am – 5:00pm, Saturday 8:00am – 2:00pm Position Summary The Manager, Member Service Center reports to the Director, Member Service Center, and is responsible for overseeing and assisting in the development of the Supervisor, Team Leads, and Member Service Center Representatives. This individual is responsible for providing high level support to team leadership and staff on escalated member service issues and inquiries, and for ensuring successful achievement of department sales and member service goals. Additionally, the individual is responsible for optimizing technology to ensure operational efficiencies and supporting strategic initiatives. Performs all responsibilities in a manner that serves The Summit’s Mission and upholds the credit union’s values. Essential Responsibilities – Responsible for the daily performance of the call center, ensuring that the team provides secure, compliant, and top-tier service for all account-related inquiries. Strategic Responsibilities: · Operational Excellence: Oversee daily workflows to ensure service level agreement (SLA’s) are met for the staff and call overflow vendor by managing staffing levels based on peak call volume trends. Monitor and provide guidance on member communications, via the Member Service mailbox, Live Engage (Chat), and social media platforms provided by the Marketing Department. · Compliance & Risk Management: Ensure 100% adherence to financial regulations and internal security protocols to protect sensitive customer data. · Performance Analytics: Analyze call data and KPIs to identify bottlenecks, reporting weekly/monthly performance trends to executive leadership. Utilize the Work Force Management system to review and approve the monthly MSC staffing schedule ensuring that it meets the staffing needs of the department. Monitor daily and respond, as needed to any unexpected volume or staffing events · Process Improvement: Partner with the Member Service Center Director, IT and Product teams to streamline the "customer journey," reducing friction in account authentication and common transaction workflows. Leadership & People Management · Culture Building: Cultivates an engaged and high-performing team environment where employees feel empowered, valued, and motivated to excel. Provides clear direction, expectations, and regular coaching to develop team capabilities and drive consistent performance. Maintain high employee morale and retention in a fast-paced environment through engagement initiatives and transparent communication. Collaborate with and be responsive to others, in daily interactions and on shared initiatives, with a focus on building respectful and professional relationships with colleagues in all areas of the credit union. · Mentorship: Directly manage and coach leadership staff to drive professional growth and high performance. Monitor service quality by resolving complex cases, focusing on Creating Member Loyalty (CML), compliance and identity verification, to optimize the member journey. · Escalation Management: Directly manage high-risk escalations and complex member grievances as the final point of contact. You will champion the recovery of member satisfaction by providing immediate, high-level conflict resolution that aligns with credit union values and preserves member retention. · Data Support: Provide daily, weekly, and month-end reports, identifying trends, providing support for service recommendations. Required Qualifications · Experience: 5+ years of experience in call center management, specifically within banking, credit unions, or fintech. · Regulatory Knowledge: Deep understanding of financial industry standards and privacy laws (e.g., Gramm-Leach-Bliley Act). · Technical Savvy: Expert-level experience with Workforce Management (WFM) tools, IVR systems, and CRM platforms (e.g., Salesforce or Genesis). In coordination with and under the direction of the Director, serve as an administrator/advanced user role for all member service-related software systems and programs. Participate in testing, provide support, and make recommendations on new technology, as necessary. · Education: Bachelor’s degree in finance, Business Administration, or related field. Key Performance Indicators (KPIs) The success of this role is measured by: · Service Level: % of calls answered within X seconds. Monitor and assess key performance indicators and relevant departmental statistics (such as Chat, call volume, MSC email, member experience (XP) responses, abandonment rates, schedule adherence, branch support, and quality service) to Director, as well as to Senior Leaders · Net Promoter Score (NPS): Overall customer loyalty and satisfaction. Employ Creating Member Loyalty, service standards and Member Engagement tools to ensure high employee performance and extraordinary member experience. · Cost Per Contact: Balancing high-quality service with operational budget constraints. · Attrition Rate: Keeping agent turnover below industry benchmarks. Other Responsibilities · Complete requests and projects on a timely basis, as assigned. · Serve as a backup call representative during peak times. · Perform duties of Member Service Center staff member as needed. · Perform other various duties as assigned. Qualifications and Skills Education & Experience - Applicants must possess the following qualifications or an equivalent combination of education and experience: · Education: Bachelors’ degree in a related field · At least 5 to 7 years’ professional experience, with at least 3 - 5 years in management/leadership position, preferably in a busy call center and/or high performing financial institution. Likewise, 3-5 years prior sales and service experience focused on creating positive member/customer experiences, strongly preferred. Knowledge/Skills/Abilities (including Technical & Systems/Equipment Proficiencies) · Excellent verbal and written communication skills, specifically, exhibiting a calm and reassuring demeanor to staff and members. · Proven ability to motivate, train/develop employees and inspire a team working environment. · Must possess aptitude for providing high level member service and problem resolution. · Strong interpersonal, analytical, and organizational skills. · Strong critical problem-solving skills. · Ability to handle confidential/sensitive situations in a professional manner. · Ability to manage and prioritize multi-functional tasks. · Advanced knowledge of Microsoft Windows and Office Suite, including Word, Excel, Outlook, & Power Point. Physical Requirements · Lifting (5-10 pounds) · Standing/Sitting extended periods of time, while working in front of computer monitor · Typing / Data Entry · Professional Office Environment · Overhead Lighting Training and Compliance Requirements · Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy and other job-related training requirements as established by the Summit and within deadlines. Licensure Requirements · In compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act) and the statute’s regulations, applicants must be eligible to register as a Mortgage Loan Originator (MLO). Candidates being considered will be subject to a credit check and fingerprinting. EQUAL OPPORTUNITY EMPLOYER: The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability. Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines. *Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Description We are hiring! at Supply Technologies, a subsidiary of ParkOhio(NASDAQ:PKOH), specializes in supplier selection and management, planning, implementing, managing the physical flow of product for world-class international manufacturing companies, and servicing customers in the various markets. Apply today and become part of a team on this journey within more than 100 industries; expertise in nearly every inventory management discipline; use of advanced and emerging technologies, and a singularly connected global infrastructure, only Supply Technologies has the intellectual and technological infrastructure to give you a program of process, resource and production efficiencies that improve your competitive position in the marketplace. Job Summary: We are seeking a talented Sales Admin/ Order Desk to join our team. The Sales Admin/ Order Desk is responsible for the following: Responsibilities: • Answer Sales calls., • Handle customer quotations and/or inquiries., • Process customer orders., • Process customer credit memos., • Expedite customer order., • Maintain customer delivery schedule., • Assist Purchasing, coordinate vendor deliveries., • Identify customer requirements to the Purchasing and Quality Departments., • Provide technical information to customers., • Originate customer complaint form., • Provide the customer with proof of delivery when required., • Monitor major customer on-time delivery performance., • Maintain customer drawing files in Sales office. Must Haves: • MS Office proficiency, • Great organizational skills and multi-tasking WE Value: • Team collaboration OUR Team Members: Do The Right Thing and we will succeed: We insist on honest and ethical behavior; We treat others respectfully; Our actions are underlined with high integrity; We partner with others who hold these same values. Go One Better to achieve greatness: We strive to do our best every day; We are curious and seek alternative viewpoints; We value innovation to deliver long-term success; We will not accept the status quo and tirelessly seek to improve. Customer First balanced with Company results: We serve our customers with a sense of urgency; We strive to anticipate our customer’s needs; We work with our customers to ensure we are providing them the best solutions they value; We help to deliver the long-term success of our company. WE DO what we say: We seek clarity and understanding; We follow through on our commitments; We respectfully challenge and collaborate to achieve mutual success; Once we agree, we move forward and make no excuses. Together we win: We respect and value each other’s thoughts and opinions; We make the time to develop meaningful relationships; We seek new opportunities to continuously learn: We never miss an opportunity to bring out the best in others. Make a career at SUPPLY TECHNOLOGIES: Career Development: Success starts from within, and we will help you chart your path from which you can enhance your career evolution. Supply Technologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Job Type: Full-time Benefits: • Medical insurance, • Health saving account, • Dental insurance, • Vision insurance, • Life insurance, • 401(k), • Pension Plan, • Paid time off, • Referral program, • Tuition reimbursement, • Employee Assistance Work Location: On Site (Rochester, NY)

We are seeking a strategic, detail-driven Sales Operations Administrator to enhance the effectiveness of our sales organization and strengthen the integrity of our quoting and order-management processes. Supporting sales strategy execution, such as territory planning, forecasting, funnel management,

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Administrative Assistant admin experience not required.Remote Work From Home Administrative Assistant Admin - Part Time Market Research Panelists

Here's an exciting opportunity to join one of the world's leading glass and advanced materials manufacturers!.W2, 12-month contract (possibility of extension).New Product Introduction (NPI).MS Project, Excel, PowerPoint, and project management tools.Engineering (Optical, Mechanical, or related).Crea

Akkodis is seeking a for a Manufacturing Project Manager job with a client in Rochester, NY.Must hold a Bachelor of Science degree with an emphasis on chemical, mechanical, or electrical engineering to be considered for this role.Will commission process systems as part of a startup team at client lo

Project Manager - Industrial Automation.Rochester, NY or Painted Post, NY.High school diploma or GED required; Bachelor's degree in business, engineering, or related field preferred.Adaptec Solutions is seeking an experienced.In this high-impact, high-visibility role, you will serve as the primary c

Facilities Services/Management.Join our Facilities Management team in a fast-paced, customer-focused role delivering construction management, architectural design, and code compliance support across a diverse portfolio of projects.This position manages multiple initiatives—from renovations and cap

You will manage technical teams, work closely with internal and external customers, and ensure programs deliver on technical, schedule, and business goals.Lead cross-functional technical teams and resolve complex program challenges.Define and execute program plans, including.Maintain close engagemen

A growing contractor specializing in.This role supports the successful delivery of retail build-outs, remodels, and rollout projects for well-known brands.This is a great opportunity for someone looking to develop their project management career while working on fast-paced retail construction projec

We're hiring an ERP Project Manager (Oracle Fusion) to lead cloud ERP implementations across finance and procurement.This is a great and rewarding opportunity to work on high-impact transformation programs with a collaborative, fast-moving team.If you have hands-on experience delivering Oracle Fusio

A minimum of five (5) years of relevant experience in Broadband Development, grant and/or business plan development, high level business to business sales, or an equivalent combination of related work experience, training and/or education sufficient to successfully perform the essential duties of th

Construction Project Manager - Rochester, NY & Albany, NY Openings.Pike Construction Services is currently seeking experienced building construction.Florida specially in the Orlando area.We believe our people are the most important asset and we are committed to creating a dynamic and challenging

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Project Manager III.Candidates must be able to commute and work onsite in Fairport, NY.BS in Engineering (Mechanical, Optical, or related field preferred) or Associate's Degree with significant relevant experi

Morning, Afternoon, Evening (Includes Weekends).At Wegmans, we're on a mission to help people live healthier, better lives through exceptional food.So, when you bring your unique skills and your authentic self to Wegmans, you're joining a team of difference-makers.Our promise to our customers is sim

CIVIL CONSTRUCTION PROJECT MANAGER Fusco Personnel is searching for a Civil Construction Project Manager to work for a well-established construction firm in the Northeast.This individual will oversee multiple infrastructure and heavy construction projects.This leadership role is responsible for mana

Our client, a renewable energy investment firm located in Midtown, Manhattan is looking for a Temporary Facilities / Office Assistant to join their team.This position will serve for 3-6 months roughly, and will operate five days/week in the office between the hours of 8am-5pm.Compensation up to $27/

A validation and quality assurance provider is looking to hire a Project Engineering Manager for their Albany, NY project site.This is a 6-to-24-month assignment with possible extension.This unique group works to develop and blueprint a universally implemented validation process that reliably achiev

Our client is seeking a proactive and organized Administrative Assistant to support the CEO and CFO, along with contributing to broader operational workflows within a fluid environment.This is an excellent opportunity for a rising administrative professional to gain exposure to senior leadership, pr

HUMAN RESOURCES ASSISTANT Temp to Permanent Israeli Based Nonprofit Organization Career enhancing opportunity working in the Human Resources department of this prestigious organization.Duties and Responsibilities: Handle all administrative tasks of the office, including screening calls, handling inc

At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient store locations, distribution centers, store support center or with our private fleet team, we are proud to provide a wide range

The Full-Time Associate is responsible for assisting the store management team with daily store operational functions which include providing excellent customer service, driving sales, merchandising, and handling other responsibilities as assigned by management. Helps maintain a neat and orderly sal

Medical Assistant Urology Office -Clifton Park, NY - FT.If you are looking for a Medical Assistant position in a provider office, full time, this could be your opportunity.Peter's Health Partner's, we care for more people in more places.This position is located at 1735 U.Where career opportunities

In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency.You will deliver speed of service transactions while creating a compelling customer experience.Engage customers by greeting the

Follow company work processes to receive, open and unpack cartons and totes; store merchandise in stock room or move directly to sales floor.

The Retail Sales Associate assists Ollie's customers and helps to maintain the store appearance. Retail Sales Associates are responsible for all aspects of customer service, running registers, merchandising, and store maintenance.

At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient store locations, distribution centers, store support center or with our private fleet team, we are proud to provide a wide range

Hit those sales targets with flair! Upsell and cross-sell like a pro, maximizing every opportunity to enhance the customer's musical setup. Join the Band: Retail Sales Rockstar Wanted!. Are you ready to turn your love for music into a retail experience like no other? We're on the lookout for a new m

Retail Sales Associate-Greece Ridge Mall. As a Sales Associate, you will be the face of Bath & Body Works understanding our customers' needs and helping them find the best products for themselves and others. Our associates are dedicated to delivering exceptional and consistent customer experiences

Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales. Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor. Frequently move ac

Lead Sales Associates perform the duties of a Sales Associate and act in a lead capacity in the absence of the Store Manager or Assistant Store Manager. The duties of the Lead Sales Associate include assisting customers in locating and purchasing merchandise, operating a cash register, stocking and

Our starting pay ranges from $16.As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature.We supply our st

At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient store locations, distribution centers, store support center or with our private fleet team, we are proud to provide a wide range

The Field Activity Support Team (FAST) Team Member is responsible for traveling to stores within an assigned district to own and execute "start to finish" variable tasks such as planograms, as well as provide support for other tasks including merchandise and fixture assembly, and the maintenance of

At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient store locations, distribution centers, store support center or with our private fleet team, we are proud to provide a wide range

As a Sales Associate, you will be the first face of the brand for growing families.

Job Opportunity At Stewart's Shops.Stewart's Shops is a fast-growing convenience store chain in New York, Vermont and New Hampshire with friendly store associates and great customers! We are looking for part-time shop partners with flexible schedules to provide excellent customer service in our shop

At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe in a high performing, connected culture, where everyone feels like they belong.We strive to continuousl

Registration Associate Clifton Park, NY.If you are looking for a position as a Registration Associate, this could be your opportunity.This position is located at 855 Rt 146 Clifton Park, NY.Quality of Life: Where career opportunities and quality of life converge.Advancement: Strong orientation prog

CertaPro Painters of WNY is a leader in the residential and commercial painting industry.We are a professional painting organization specializing in beautifying homes and buildings; interiors, exteriors, commercial, offices, and condominiums.Our success has been built on the foundation of delivering

Medical Front Desk Receptionist.Hour Shifts; Monday-Friday (Between 7-7).Organization: New York Cancer and Blood Specialists (NYCBS).Manage daily opening and closing procedures of the office.Welcome patients and visitors, ensuring a professional atmosphere.Assist with scheduling, appointment reminde

Understanding of consultative sales process, experience with formalized sales training. Coordinates liaison activities between the sales department and other sales related business partners. Prepares periodic strategic plans used to forecast future sales volume, include customer breakdown by type an

Category/Area of Expertise: Retail Operations.Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to the produce industry.The Village Square Plaza Store Code 08365 in Clifton Park, NY is looking for a dedicated team member.

You like to work as part of a team as you improve your individual skills on the sales floor. Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service. Delivering sales, outstanding customer experie

Lead Sales Associates perform the duties of a Sales Associate and act in a lead capacity in the absence of the Store Manager or Assistant Store Manager. The Lead Sales Associate helps maintain a clean, well-organized store with a customer-first focus. The duties of the Lead Sales Associate include a