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Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy. The people you’ll like to work with and things you'll enjoy impacting: As a Customer Success Onboarding Team Leader reporting to the Customer Success Onboarding Manager in our Customer Success team, your purpose will be to lead a team of Onboarding Advisors and serve as the strategic bridge between frontline execution and leadership retention objectives. What You Will Own: Team Leadership & Performance Development • Coach the Coaches: Design and execute a structured coaching framework for senior advisors, enabling them to independently develop junior team members, freeing you for strategic oversight., • Performance Architecture: Establish clear performance expectations, KPI accountability structures, and career pathing that motivates both high performers and developing talent., • Culture of Excellence: Build and sustain a team environment defined by accountability, continuous learning, and data-driven self-reflection. Operational Execution & Metric Stewardship • KPI Ownership: Drive performance against core metrics: Activation Rate, Reachability, QA Score, Time-to-Value (TTV), and Churn reduction., • Strategic Metric Migration: Lead the team's transition from activation-centric success metrics to NRR and long-term Adoption indicators, aligning frontline activity with company-level retention goals., • Data-Driven Diagnostics: Leverage QA scores, reachability data, and cohort-level performance analytics to identify skill gaps, process breakdowns, and intervention opportunities before they become escalations. Cross-Functional Partnership • Sales Handoff Integrity: Partner with the Sales team to define and enforce a clean deal standard, ensuring every provider enters onboarding with the right context, expectations, and setup for rapid ROI realization., • Product & Operations Feedback Loop: Systematically surface friction points in the onboarding journey and translate provider-level insights into actionable input for Product and Operations roadmaps., • 4-6 years of progressive experience in Customer Success, Onboarding, or Account Management within a SaaS or technology-driven environment., • 1-2+ years of formal people management experience leading mid-sized teams., • Demonstrated track record of managing performance through data: QA frameworks, coaching plans, and metric-driven decision-making., • Professional fluency in both English and Spanish (written and spoken), essential for leading a bilingual team and managing escalations., • Expert-level proficiency in Salesforce CRM; working knowledge of CS platforms such as Gainsight, ChurnZero, or equivalent. It will also help you to have… • Retention-First Mindset: You think in NRR, not just activation. You understand that the onboarding conversation sets the retention trajectory., • Multiplier Mentality: You measure your success by your team's output, not your personal output. You get energy from watching others exceed their own expectations., • Structured Ambiguity Navigation: You thrive in scaling environments where processes are still being built. You bring structure without rigidity., • Commercial Acumen: You connect the dots between provider health, expansion signals, and company revenue, and you speak that language fluently in cross-functional conversations., • Coaching Precision: You do not deliver generic feedback. You diagnose root causes, tailor your coaching approach to the individual, and track improvement with clear milestones. Salary Range: $60,000 - 70,000 base salary + quarterly bonus. Some of the US benefits we offer are: • We're proudly distributed across the globe, with each market being remote-first., • Depending on which market you're joining, you might have office access or be fully remote - either works. All we ask is that you're based in the country/region this role is advertised in., • Opportunity to develop in an international environment - we have teams in 6 countries., • Remote work with $50/month home phone/internet reimbursement., • Comprehensive health, dental, and vision coverage with UHC., • Company paid STD and LTD, and Basic Life Insurance at 1x salary., • FSA/HSA's available - Booksy contributes $1,000/$2,000 to the HSA for employee/employee plus., • Accident/Hospital/Critical Illness voluntary plans available., • 401k - 50% match up to 8% of contributions paid annually/ 3-year vesting period., • PTO - Exempt employees - unlimited with manager approval. Non-exempt employees - 160 hours/year (does not roll over)., • 12 Holidays observed., • Parental Leave - 12 weeks of paid leave., • EAP (Employee Assistance Program)., • Voluntary Pet Insurance through Fetch., • Financial wellness tools through SoFi and Ladder., • Discounts via Perkspot., • Booksy benefit $50 per month to use on services in our app. How AI helps us find great people Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked.Every application goes through the same AI review to help us spot skills that match the role - but don’t worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won’t affect your chances in any way. If you have questions, just drop us a note - we’re happy to explain more. Our Diversity and Inclusion Commitment: We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at ___, so we can best support you. Kindly submit your application and CV in English to ensure it is successfully reviewed.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: We are hiring a senior customer‑facing strategist and operator to serve as a trusted advisor for our largest and most complex gig economy customers. Our Customer Success Director, Gig Strategy & Operations owns customer relationships and provides subject matter expertise across risk, trust, safety, and compliance. The individual in this role does not own customer programs directly. Instead, they partner closely with customers to influence safer program design, translate customer needs into product and technical inputs, and guide customers toward best‑in‑class risk outcomes using First Advantage solutions. While the role is 100% remote, individual must be located in the United States. Responsibilities: • Own senior‑level customer relationships and serve as a trusted advisor on user trust, safety, risk, and compliance strategy for gig economy platforms., • Act as the primary liaison between customers and internal teams, ensuring customer needs and concerns are clearly understood and addressed through partnership., • Provide subject matter expertise and thought leadership to help customers design, evaluate, and improve their own risk and trust programs., • Partner with customers and internal teams to address concerns and escalations through structured analysis and clear recommendations., • Help define, interpret, and communicate customer‑level metrics and trends to support informed decision‑making., • Translate customer requests and operational challenges into clear product and technical requirements for Product, Engineering, and Data teams., • Influence Product roadmap priorities based on aggregated customer insights and observed risk patterns., • Identify upsell and cross‑sell opportunities by connecting customer risk gaps to First Advantage solutions and articulating value., • 7+ years of experience in trust & safety, risk operations, compliance, fraud, vendor operations, program management, or scaled customer operations within high‑volume environments., • Direct ownership of operational programs at scale, including background checks, identity verification, fraud prevention, continuous monitoring, or quality assurance workflows., • Proven ability to own customer escalations end‑to‑end, including root cause analysis, remediation planning, and executive‑level communication., • Hands‑on experience defining, tracking, and improving operational KPIs, such as accuracy, turnaround time, SLA performance, compliance rates, or quality scores., • Demonstrated partnership with Product and Engineering teams, translating operational or customer needs into clear technical requirements or roadmap inputs., • Experience influencing or managing external vendors or partners, including performance management, audits, or quality controls. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel, • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays The salary range for this position is approximately $90,000-$110,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

The Company SuperAnnotate is a fast-growing, Series B startup revolutionizing the field of AI-data Infrastructure. We specialize in providing cutting-edge data pipeline solutions for Machine Learning, LLM, and GenAI solutions to large enterprise clients, helping them leverage the power of AI to transform their businesses. SuperAnnotate has a fully customizable platform for building annotation tools and workflows that AI projects demand—while unifying the management of all teams, vendors, and data in one place. We’re very proud to have products that are loved by our customers, resulting in us being listed as the ___. Senior Director of Customer Success SuperAnnotate is seeking a strategic and experienced Senior Director of Customer Success. This is a critical leadership role, responsible for scaling and evolving our customer success strategy, building a high-performing team, and delivering exceptional value to our enterprise software customers across cutting-edge AI domains—including large language models (LLM), computer vision (CV), and natural language processing (NLP). You will report directly to the executive team and partner cross-functionally with Product, Sales, Marketing, and Engineering to ensure our enterprise customers achieve their desired outcomes with SuperAnnotate. The ideal candidate is a strong leader with a customer-first mindset, exceptional communication skills, and a proven track record of building scalable success programs for enterprise accounts in B2B SaaS organizations. What You’ll Do- Define and execute the company’s Customer Success strategy in alignment with company goals, driving customer adoption, retention, and expansion.- Serve as a strategic advisor to key customers and executive stakeholders, ensuring they derive maximum value from SuperAnnotate's solutions.- Grow and expand existing accounts by deeply understanding customer pains, customer org structures, and our product. - Collaborate with Sales, Product, and Marketing to drive customer onboarding, training, renewals, and expansion efforts.- Develop and standardize key success metrics and use data to continuously improve performance.- Design and implement scalable customer programs such as QBRs, standardized onboarding, customer advisory boards, and others.- Build, lead, and mentor a high-performing team of US Based Customer Success Managers and related roles- Act as the voice of the customer, influencing product roadmap and company strategy.- Own forecasting and reporting on customer health, churn risk, and growth opportunities to the leadership team. What We’re Looking For- 8+ years of experience in Customer Success, Account Management, or related functions, with 3+ years in a senior leadership role.- Experience in B2B SaaS, preferably in AI/ML or developer-focused platforms.- Deep understanding of the AI/ML, Cloud, and Data ecosystem. - Strong understanding of Generative AI ecosystem and ML Platforms.- Strong ability to prospect into existing accounts, understand organizational structures, and identify areas for growth- Strong cross-functional collaboration skills with experience influencing at all levels of an organization.- Excellent communication, storytelling, and executive presentation skills.- Proven ability to scale teams, develop repeatable processes, and deliver measurable customer impact.- Bachelor's degree in Engineering, Computer Science, or a related field is a plus; MBA or advanced degree is also plus.- Nice to Have: Based in the Bay Area with the ability to work from the office 2-3 times per week. For candidates outside the area, monthly travel to the office is expected. Why SuperAnnotate?SuperAnnotate is a leading innovator in AI, LLMs, and data pipeline solutions for machine learning and generative AI. We provide best-in-class infrastructure for frontier model providers and empower enterprises to accelerate their AI initiatives. Our platform is highly rated on G2 and trusted by top AI-driven organizations.$160,000 - $200,000 a yearOnly shortlisted candidates will be contacted for an interview! What you'll have with us

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale. With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure. Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit ___ and follow us on LinkedIn and X. Want to be part of our story? Apply today! Location: Varies, US remote Travel: Up to 40–50% Couchbase is seeking a Strategic Account Executive to own and grow a portfolio of our largest, most complex enterprise customers. This role is designed for a senior individual contributor who thrives in long, consultative sales cycles, builds deep executive relationships, and consistently drives expansion within strategic accounts. You will act as a trusted advisor to customers while partnering closely with internal teams to deliver business-critical solutions across cloud and on-prem environments. • Own and execute a Strategic Account Plan for a defined set of named enterprise accounts, aligned to Couchbase’s go-to-market strategy and growth objectives., • Drive new business, expansion, and retention within Fortune 1000 and other strategic customer relationships., • Manage complex, multi-threaded sales cycles from pipeline generation through negotiation and close, leveraging MEDDIC or equivalent sales methodologies., • Build and maintain strong C-level and senior stakeholder relationships, positioning Couchbase as a long-term strategic partner., • Collaborate closely with Sales Engineering, Customer Success, Product, Marketing, SDRs, and Partner teams to deliver differentiated solutions and exceptional customer outcomes., • Develop and execute pipeline creation and expansion strategies, leveraging customer ecosystems, events, cloud partnerships, digital channels, and developer communities., • Accurately manage and forecast pipeline, ensuring strong data integrity across Salesforce and sales tooling platforms., • Partner with leadership and act as a quarterback for internal resources, ensuring alignment across teams and successful execution against account objectives., • Stay current on the Couchbase platform and competitive landscape, articulating clear business value across both cloud (SaaS) and on-premise deployments., • Represent Couchbase with professionalism and credibility in high-stakes customer engagements, negotiations, and executive briefings., • 6–10+ years of enterprise or strategic software sales experience as an individual contributor., • Proven track record of exceeding quota in complex, high-value enterprise sales environments., • Experience selling into Fortune 500 / Global 2000 accounts, navigating procurement, security, and multi-stakeholder decision processes., • Background selling cloud, SaaS, database, or infrastructure technologies, ideally business-critical platforms., • Strong command of enterprise sales methodologies (MEDDIC, Challenger, or similar) and disciplined opportunity management., • Comfortable engaging with executive buyers and technical stakeholders, translating technical capabilities into clear business outcomes., • Experience co-selling with partners, cloud providers, and system integrators is highly valued., • Highly organized, self-directed, and accountable, with strong time management and forecasting discipline., • Thrives in a fast-paced, growth-stage environment, with a builder mindset and passion for customer success. $125,000 - $150,000 USD At Couchbase, we believe innovation thrives when diverse perspectives are at the table. We actively encourage applications from individuals of all backgrounds—including women, people of color, LGTBQIA+ professionals, veterans, and individuals with disabilities. If you see a role that excites you, but don’t meet every qualification, we still encourage you to apply. Studies show underrepresented talent is less likely to apply unless they meet all the criteria. We encourage you to apply if you’re excited about the role and can bring strong contributions to our team. If you require reasonable accommodations during the recruitment process, please let your recruiter know—we’re happy to support you. We value diverse educational and career backgrounds. If your experience aligns with the role’s goals—even if it doesn’t follow a traditional path—we’d love to hear from you. Why Couchbase? Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for ___ and ___. Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include: • Generous Time Off Program - Flexibility to care for you and your family, • Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*, • Financial Planning - Retirement program* and Business Travel Insurance, • Career Growth - Be valued, Create value approach, • Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees., • And much more! *Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more. Learn more about Couchbase: Disclaimer: Couchbase is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture. By using this website and submitting your information, you acknowledge our ___ and understand your personal information may be processed in accordance with our ___ following guidelines in your country of application.

Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. We are on a mission to be the reliable foundation of every developer’s toolbox, and are building the team that will make that happen. Our values guide us —they are present in how we show up, make decisions, and work together to make an impact. We’re curious, driven, collaborative, genuine and humble. Temporal is growing and we are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for improving the developer experience, building world-class open-source software and communities, and want to be a part of our amazing team, we'd love to hear from you! Summary: The Senior Solutions Architect is Temporal's primary customer-facing technical leader within the New Logo team, with a focus on the Western region. In this crucial role, you’ll work directly with prospects and customers, guiding them in understanding the suitability of their applications for Temporal’s platform and showcasing the technical advantages of our cloud service. Your contribution is vital in positioning Temporal against alternative technologies, helping customer engineering teams expand production applications using Temporal, and owning the technical relationship with key decision-makers. Your role is integral to our success. What You’ll Do: • Collaborate with prospects to determine if their applications fit Temporal’s platform well., • Educate customers and prospects on the technical benefits and limitations of Temporal’s platform and cloud service., • Position Temporal as a leading solution against competing technologies and architectural patterns., • Foster an environment within customer engineering organizations to increase the adoption and expansion of Temporal in production environments., • Partner closely with Account Executives to develop and execute comprehensive account plans., • Manage and nurture relationships with technical decision-makers within customer organizations, ensuring they fully leverage Temporal’s capabilities. What You’ll Bring: • Reside within the Mountain or Pacific time zones., • Exceptional technical communication skills, including presenting, whiteboarding, and writing., • Deep understanding of distributed system technologies, design principles, and best practices., • Proficiency in building application prototypes and providing design, development, build, and deployment guidance using one or more of Temporal’s supported languages: Java, Golang, TypeScript, Python, C# or PHP., • Firm grasp of operational considerations in production environments, such as security, reliability, performance, cost management, and operations., • Ability to provide insightful advice on architectural topics, including application patterns and platform architectures., • Experience with at least one major cloud provider and familiarity with commonly used application development and production services., • Serve as a strategic technical advisor to Sales Account Executives, assisting with scoping and sizing opportunities and offering guidance on technical fit and challenges. Compensation • The estimated pay range for this role is $200,000 - $250,000., • This is the total compensation, including the base salary and variable role, with a 70/30 split., • Additionally, this role is eligible to participate in Temporal's equity plan. Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process. Employee benefits and perks below are for full-time employees, part-time or temporary positions are excluded. U.S. Benefits • Unlimited PTO, 12 Holidays + 2 Floating Holidays, • 100% Premiums Coverage for Medical, Dental, and Vision, • AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available), • Empower 401K Plan, • Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more! International Benefits Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with ___. Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness. Travel Temporal is a globally distributed, collaborative team that values opportunities for in-person connection. Occasional travel may be required for company events, team offsites, and other meaningful moments that bring us together. Additional Perks • $3,600 / Year Work from Home Meals, • $1,800 / Year Professional Enrichment (Career Development & Professional Memberships), • $1,200 / Year Lifestyle Spending Account, • $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you), • $74 / Month Reimbursement for Internet, • Calm App Subscription for Mental Health & Wellness Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity. Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist. We are not working with external recruitment agencies, thanks.

___ is an AI startup with open source and creativity at its core. Our AI-native vector database uses machine learning to create meaningful insights from unstructured data in a completely new way. Named one of Forbes’ Top 50 AI startups, and with over a million monthly downloads, Weaviate is quickly growing in popularity with developers and enterprises alike. Our team members work remotely across the globe with the flexibility to work from anywhere and at any time. Our people experience this as a massive benefit! Operating with a strong sense of ownership and collaboration, our teams prioritize results while empowering each individual to do their best work. About this role * Full Sales Lifecycle: Manage the end-to-end sales process - from initial outreach and lead qualification to complex contract negotiations and closing. * Territory Strategy: Develop and execute a strategic plan to penetrate key industries (Finance, E-commerce, Healthcare, etc.) within the EMEA region. * Solution Selling: Conduct deep discovery to understand prospect pain points and demonstrate how Weaviate’s vector search and AI features provide a competitive edge. * Community Engagement: Work closely with our Developer Relations and Marketing teams to leverage our massive open-source community as a source of enterprise opportunities. * Pipeline Management: Maintain accurate forecasts and CRM records (Salesforce/HubSpot) to ensure predictable revenue growth. What we are looking for * Experience: 4+ years of B2B SaaS sales experience, preferably in infrastructure, databases, or AI/ML. * US (West) Expertise: Proven track record of hitting and exceeding quotas within the US West Coast market, including familiarity with regional procurement and legal nuances. * Technical Fluency: You do not need to be a developer, but you should be able to comfortably discuss APIs, LLMs, vector embeddings, and cloud architecture (AWS/GCP/Azure). * Communication: Exceptional verbal and written communication skills in English. * Mindset: A 'builder' mentality. You thrive in the ambiguity of a fast-growing startup and enjoy creating your own playbooks. * Training in sales methodologies (e.g., MEDDIC, SPIN, Challenger) is highly desirable. * Quick learner with high emotional intelligence (EQ) and the ability to influence key stakeholders. * Passionate about advancing your career in enterprise sales and deepening your knowledge of our products. * Aligned with our company values and culture. * 100% Remote Work: Work from anywhere in the world where you can do your best work. Whether it’s your cozy home office, a co-working space, or a beachside café. Read more ___. * Flexible Time Off: We trust you to manage your time (off). Take the time you need to recharge, travel, or just enjoy life outside of work. Read more ___. * Competitive Pay & Equity: We offer compensation that reflects the value you bring to the team, along with the opportunity to share in our success through equity. * Local Benefits: * US: Healthcare, dental, vision insurance, 401(k) employer matching. * Netherlands: Holiday allowance, pension plan. * Other countries: Benefits provided via our Employer of Record (EOR) partner, tailored to local standards and regulations. * Tech stack: We provide you with a shiny new MacBook, and you’ll receive a stipend to upgrade your home office. * Grow, Learn, and Collaborate: We provide a dedicated budget to help you sharpen your skills and grow your career. Work with a curious, collaborative, smart, and innovative (fun) team that encourages growth and impact. Have a look at ___ to learn what you can expect from our interview process. Be aware that conducting a background check is part of our onboarding. If you’re interested in Weaviate and this role, please apply through this vacancy. We’ll be in touch in response to your application. This way, we can ensure you have the best experience while allowing our team to focus on doing their best work.

Swat.io is a Software-as-a-Service product that supports marketers in Social Media Publishing and Community Management. We are proud to be an independent, self-financed, product-led company, focused on building a product that users actually love. We follow a self-service-first approach and intentionally avoid aggressive sales tactics, putting user experience and value at the center of everything we do. Today, our goal is to continue growing sustainably and join the top 1% of SaaS companies with over €10 million in ARR. We want to create a meaningful impact for our customers, team, and company, becoming an integral part of our customers’ daily workflow. Guided by our core values—we add value, we drive progress, we own it, we thrive together — we prioritize quality over quantity. We focus on exceptional talent and a collaborative, supportive culture, believing that revenue follows quality, not the other way around. At Swat.io, we're a team of 50 people with diverse backgrounds. We focus on staying lean and agile, and we’re looking for makers who thrive in this kind of environment.You’ll join our Product Team, working alongside another Senior Product Manager and two experienced UX/UI designers, owning and driving our product growth. You’re a strategic thinker with a bias to action, fluent in numbers, and driven by measurable outcomes over shiny features. You’ve worked on growth topics in subscription-based products before, and know what it takes to move the needle across the full user journey, from acquisition to retention. You constantly monitor KPIs, spot trends, and connect product experience with business performance. You define your own challenges, run smart, targeted experiments, and thrive when there’s no roadmap, just potential. Whether it’s refining onboarding, improving pricing and packaging, or shaping in-product upgrade paths, you care about real, measurable impact. You collaborate confidently across teams, communicate your reasoning clearly, and bring strong arguments to the table, while staying open to better ones. Who you are not: This isn’t a role for someone early in their product career or looking to move into leadership soon. You won’t be managing a team, and we won’t be creating a title above “Senior Product Manager” any time soon. If you’re looking for a predefined roadmap, a long list of tasks, or direction handed down from others, this role won’t suit you. You’ll be expected to identify the biggest levers yourself and act on them. It’s also not the right fit if you’re mostly excited about building big new features. This role is about small, meaningful iterations, refining flows, pricing, packaging, and driving impact where it matters. We’re not looking for someone who waits for permission or needs others to spark the conversation. You’ll need to lead with insight, bring structure to ambiguity, and take full ownership of the outcomes.Your job is to identify and unlock our biggest growth opportunities in the Self-Service across conversion, activation, retention, and monetization. You’ll lead initiatives grounded in data and focus on outcomes. You won’t wait for permission or a roadmap; you’ll define the challenges worth solving and act on them. Our Head of Product will support you with strategic sparring, but you'll own the Self-Service journey end-to-end. That will also include: • Constantly monitoring key product KPIs, spotting patterns, and acting fast on what creates impact., • Reworking and optimizing the Self-Service flows across the full user lifecycle, from signup to upgrade to churn prevention., • Running small, fast, measurable experiments rather than chasing big feature builds., • Creating upsell opportunities through pricing, packaging, and product experience., • Working across a broad product scope, from publisher to inbox and beyond, while dealing with platform limitations and finding the right trade-offs., • Pairing with designers early on to explore problems and define solid solutions., • Collaborating closely with skilled and opinionated developers who value thoughtful input, to enable the development of value-adding features., • Making sure Sales and Marketing have what they need to talk to customers and win them over. We expect you to:, • Take full ownership of product growth challenges, including planning, execution, and outcomes., • Become the go-to expert on product-led growth within the team. As we’ll keep building new features, your opinion and perspective on how it fits into the offering will matter., • Make data-informed decisions: Rely on insights, not assumptions, your decisions start with data, and you know what to look for., • Communicate clearly across teams, with strong reasoning and a bias for action., • Deliver a measurable product improvement within your first three months.We define ready as, • You have at least 5+ years of experience as a Product Manager in the SaaS industry working with subscriptions, pricing, and packaging., • You have a deep understanding of product growth in a product-led and self-service environment., • You’re obsessed with data, constantly monitoring KPIs, spotting trends, guiding decisions, and acting quickly to push key metrics upward., • You understand the full user journey from acquisition to retention, and own improving it end-to-end., • You thrive working autonomously without needing constant direction and are comfortable making decisions outside strict roadmaps, prioritizing what will make the difference based on business impact., • You excel at small, iterative improvements rather than building “the next big feature”., • You understand software development processes and how to work with engineers., • You think in iterations, breaking big ideas into manageable steps, and are pragmatic about what to build and when, focused on purpose over perfection., • You bring fresh, user-first ideas and stay curious about new tools, trends, and competitors., • You have an opinion and aren’t afraid to speak up, but you are also open to being challenged and to better arguments., • You are experienced in working with different stakeholders and navigating shifting requirements., • You understand modern product management practices and aren’t afraid to dive into new technologies or unfamiliar problems (think: AI, Social Media platform shifts, unexpected API changes)., • You're fluent in English and confident in communicating your ideas, decisions, and reasoning across teams.Nice-to-haves:, • German language skills, • Technical understanding/technical background, • Experience with social media platforms, • Certification as Agile Product OwnerDon’t worry if you don't meet all qualifications. If this opportunity catches your eye and you are passionate about the field of work, we are happy to receive your application. If we both think we are a good match, and team fit is as important to us as a technical fit, we will find a solution and grow together. Please note: we can only consider candidates who are currently residing in the EU and have the legal right to work here, as visa and relocation support are not available for this position. • The product team plans everything in Linear, collaborates with designers in Figma, and works in 5-week development cycles, each starting with a kickoff to clarify resources, scope, and what we can realistically accomplish, whether for research or execution., • We keep our processes agile with needed fixed points such as weekly team meetings, retrospectives, and ad hoc collaboration via Slack, Google Meet, or Slack Huddles. We are always open to jumping on calls, diving into problems together, and making sure humour is part of the process. Strong GIF game is recommended., • We enhance productivity with advanced AI features of Raycast Pro, track user feedback in Productboard, and analyze product usage with PostHog to guide decisions and priorities, • Bigger projects typically span 2–3 cycles, but we aim to ship a meaningful first iteration within one cycle. Iterate Agilely: • We prefer small iterations over waterfall., • We ship often & early., • We embrace continuous change. Simplicity Wins: • Simplicity is in our DNA., • No project is too small, but there is definitely a „too big“., • We value clear and simple design., • Simplicity also means no technical debt. Collaboration First/ one for all, all for one: • Arguments before ego., • We are one team that supports each other., • We are managers of ourselves. Data-Driven Excellence: • Data is a strong argument., • Challenge the status quo. Positive Team Culture: • We are good & fun people., • We assume the best intent., • We give feedback because we care about each other., • Personal development: An exciting area of responsibility with high autonomy and opportunity to bring your ideas and improvements to shape our product., • Annual learning & development budget: You’ll receive €1,000 per year and 4 additional days off for professional or personal development., • Professional equipment: We’ll equip you with everything you need: MacBook, smartphone, headset, and more., • Salary: Permanent contract with a gross annual salary between EUR 60.000,- and 75.000,- for a 38.5-hour work-week, depending on your level of experience and demonstrated expertise. Overtime will be compensated as time off., • Flexibility: We work with a flexible hours model with no core working hours that allows you to shape your workdays around your needs and those of your team and customers., • Remote-friendly model: You can comfortably work full-remote from your country and/or from our Vienna office. Whatever works best for you, as long as you are located in Europe. You can also work abroad from anywhere in the world for up to 3 months per year - just keep time zones in mind., • Family-friendly: We guarantee your job after parental leave and offer truly flexible working hours and models. Around 40% of our team members are parents, showing how seriously we take work-life balance., • Team spirit: At Swat.io, we are makers who excel at what we do while caring for each other’s well-being and creating a supportive environment. We have regular team collaboration activities and bi-annual company events that bring all Swaties from around the world together to connect and celebrate in Vienna. If you are located outside of Vienna, we will support your travel costs., • Public transport support: If you’re based in Austria, we support you with a yearly public transport ticket (Vienna public transport pass or a portion of the KlimaTicket).We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race., • Annoying micro-management, • Office politics, • Lengthy coordination and approval processes, • Monotonous tasks and boring work, • Egos and bullshit before real resultsYour contact people are Roman, our Head of Product and the direct manager for this role, and Jane, our People & Culture Manager., • CV screening, • Intro Interview with Jane, • Technical interview with Roman, • Assessment Round with Roman and Johannes, our CEO Product, and meeting the rest of the team If you have questions about us, our culture, team, or recruiting process, check ___ and the FAQ section. * Roman: Our Head of Product stepped into the role in 2024, bringing in 10+ years of SaaS experience, focused on bringing product, UX, and engineering onto the same page. He’s a proud dad who enjoys coding, cooking, gaming, music, and trying out new board games. * Matthias: Our UI/UX Designer has been making Swat.io even more stylish for over four years now. When he's not busy solving interesting problems, he loves spending time with his family and cruising through the woods on his bike. * Guillermo: Our UI/UX Designer has been crafting intuitive user experiences for our product from his base in Madrid since 2024. He has a big interest in music. composition and would love to hear a live orchestra play some of his music one day * Laura: our Upper Austrian Senior Product Manager Power Woman, who is currently on maternity leave, has been developing our product since 2022, always keeping the needs of our users in mind. She prefers to juggle tasks in "Working from Abroad" mode and even uses her lunch break for trail running training.

Full-time Description Job Title: Customer Care Specialist Reports to: Customer Care Director FLSA Status: Non Exempt Travel: Travel requirement 10-15% Job Summary The Customer Care Specialist (CCS) is expected to be knowledgeable in all aspects of the order to cash process. This entails order processing, obtaining scheduling information, coordination of shipments, order expedites and processing of customer inquiries. The CCS will act as a liaison between respective departments to investigate and resolve non product complaints. This position will perform standardized processes, complete ERP (NetSuite-Plex) and supplemental trainings to align with department and company guidelines. Work Location Requirements This role operates on a hybrid schedule and will require periodic onsite attendance. Candidates must reside within commuting distance of our Chesterfield, MO to meet business and operational needs. Essential Duties and Responsibilities • Customer Assistance: Primary point of contact for an assigned geographical section or market specific account base. Provide product or service information relative to Altor’s product portfolio. Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate information and assistance regarding products, services, and policies., • Problem Resolution: Handle customer complaints and concerns effectively, aiming for a swift resolution while maintaining a positive customer experience. Escalate issues to appropriate channels when necessary., • Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or replacements. Ensure accuracy and efficiency in order management procedures., • Product Knowledge: Develop a comprehensive understanding of our products or services to effectively address customer questions and concerns. Knowledgeable on product features, pricing, and entire Altor product portfolio., • Customer Relationship Management: Build and maintain strong customer relationships by demonstrating empathy, professionalism, and reliability in every interaction. Customer sites visits may be required to support customer or business requirements., • Documentation and Reporting: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions. Provide regular reports i.e. Open Order Reports, Scorecards, and feedback to management in regard to service level agreements., • Team Collaboration: Collaborate with departments such as Sales, Operations, Scheduling, or Marketing to ensure seamless communication and resolution of customer issues. Contribute to team goals and initiatives. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Requirements/Work Experience • Bachelor’s Degree or equivalent work experience, • 3+ years of experience in customer service; preferably in a manufacturing environment, • Experience with ERP Systems is desired Computer Skills • To perform this job successfully, an individual should have knowledge of Microsoft Suite – Word, Excel, PowerPoint., • Essential requirements include computer literacy; proficiency in office software products, with the ability to create PowerPoint or Excel presentations, and effectively utilize Teams, SharePoint, and Salesforce., • Proficiency in use of ERP systems (Oracle, SAP, NetSuite, etc.) required. Core Values Our core values define how we work and what we expect from every associate. The ideal candidate will consistently demonstrate these values in performing the responsibilities of this role. Each core value represents essential behaviors and competencies aligned with the duties and qualifications of the position. • Accountability – We take full responsibility for our actions and outcomes, ensuring transparency and trust with our stakeholders, customers, associates, and the environment. Competencies: Problem Solving, Decision Making, Planning & Organizing, Resilience, Time Management/Prioritization and Learning Agility, • Innovation – We champion creativity and collaboration, continually striving to deliver groundbreaking solutions that transform our industry and exceed expectations. Competencies: Creativity & Curiosity, Continuous Improvement, Vision & Strategic Thinking, and Collaboration & Teamwork, • Integrity – We uphold the highest ethical standards of honesty, transparency, and ethical behavior in every decision and action, fostering trust at all levels in our organization. Competencies: Honesty, Consistency & Dependability and Commitment to Excellence, • Adaptability – We embrace change agility and resilience, staying flexible and proactive in a constantly evolving world. Competencies: Communication, Results Oriented and Flexibility, • Caring – We prioritize the well-being of our people, communities, and business partners, recognizing that their success and happiness are vital to our own. Competencies: Organizational Savvy, Risk Management, Compliance, Diversity, and Empathy, • Passion – We are driven by a relentless pursuit of excellence, demonstrating determination to succeed while maintaining humility and respect for others. Competencies: Commitment, Persistence & Tenacity, Humility and Respect Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision. While performing the duties of this Job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is typical of most office environments. The noise level in the work environment is usually low to moderate level. Disclaimer The above statements are intended to describe the general nature and level of work being performed by those assigned to a particular position. This document in no way states or implies that this is as an exhaustive list of all responsibilities, duties, and skills required and personnel may be required to perform duties outside their normal responsibilities from time to time, as needed. The Company reserves the right to change, modify, amend, add to or delete from, any section of this document as it deems, in its judgment, to be proper. MR1

Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We’re the proof layer that shows great companies deserve the trust they aim to build. We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style 🚀 At Drata, we’re not just building software - we’re building a mindset. Everything we do springs from: * Be a Driver (Owner‑Operator Mentality): Own your work. Improve relentlessly. Deliver results. * Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. * Stay Mission-Driven (Customer‑Obsessed): Challenge assumptions. Deliver value. Stay hungry. If you thrive when you’re empowered, energized, and working with smart, mission-driven people where you’ll feel at home here. Why Join The Drata Team? The best way to understand the Driver’s Mindset is to see it in action. We’re an award-winning, mission-driven team of 600+ people worldwide, united by a culture that values trust, speed, and continuous growth. * ___ Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years * ___: Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. * ___: See why we are consistently recognized on Fortune's Best Workplaces lists. * Connect with Us on Socials: ___ - follow us for company updates, employee stories, and career news. Job Summary: As a Senior Enterprise Customer Success Manager at Drata, you’ll be at the forefront of helping global companies build trust at scale. You’ll work with our largest and most regulated customers—advising on complex compliance programs and turning Drata into a strategic pillar of their security posture. This is a high-impact, high-visibility role where you’ll own executive relationships, shape long-term success plans, and guide customers through frameworks like SOC 2, ISO 27001, HIPAA, and FedRAMP. More than just a CSM, you’ll be a partner in your customers’ growth—connecting product capabilities to real business outcomes and influencing how they scale securely. We’re looking for someone who is driven by purpose, motivated by outcomes, and grounded in trust and accountability. At Drata, you’ll join a mission-led team that moves with urgency, leads with humility, and builds with intention. You won’t just support customers—you’ll help shape the future of compliance automation alongside some of the most thoughtful and driven minds in SaaS. The candidate for this role must be located on Central Time Zone. What you’ll do: * Lead strategic relationships with enterprise customers—earning executive trust and becoming a go-to advisor on compliance program success * Drive outcomes, not just adoption—develop success plans, track KPIs, and proactively identify risks and opportunities for growth * Guide customers through frameworks like SOC 2, ISO 27001, HIPAA, PCI, and FedRAMP—ensuring they get more than checkboxes: real, measurable progress * Own key moments across the customer journey—from onboarding to renewal—with health checks, QBRs, and tailored Mutual Action Plans * Translate voice of the customer into action—partnering cross-functionally with Product, Engineering, Sales, and Support to influence roadmap and remove friction * Champion continuous improvement—both in how our customers scale securely and in how we scale our own processes, playbooks, and strategies * Promote what’s next—drive adoption of new features and ensure Drata continues to evolve alongside each customer’s business What you’ll bring: * Deep understanding of compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP, and how they apply to customer environments and business outcomes. (Required) * 5+ years of experience in security, compliance (GRC), or identity and access management, supporting enterprise customers or programs. (Required) * 8+ years of experience in Customer Success, Consulting, or Strategic Account Management within a B2B SaaS company, with a strong focus on enterprise engagement and long-term customer value. (Required) * Proven success managing complex enterprise relationships, including executive alignment, stakeholder navigation, and success planning across multi-product or regulated environments. * Strong communication skills with the ability to confidently lead conversations with both technical and non-technical stakeholders—particularly around compliance, risk, and automation. * Strategic, outcomes-driven mindset with a knack for translating compliance goals into scalable workflows and measurable impact. * Proficiency with tools such as Salesforce, Catalyst (or similar CS platform), Sigma, and Jira, and a strong understanding of customer workflows and reporting. * Comfortable working in a cross-functional, async-first environment, where you demonstrate trust in teammates, take ownership with humility, and move with urgency and resilience to deliver value to customers. How we support you: At Drata, our people are our strongest advantage—and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving. Explore how we invest in your ___. * Shared Success: We provide stock equity to ensure that as the company grows, you share directly in that success. Equity gives every employee a sense of ownership and the opportunity to celebrate our wins together—because your contributions don’t just support our progress; they help drive our collective success. * Health & Wellness: Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents, along with comprehensive wellness benefits and healthcare concierge services designed to support your needs beyond traditional insurance. * Financial Well-being: A comprehensive suite of financial benefits, including a 401(k) plan, company-paid life and disability insurance, tax-advantaged spending accounts, and a range of discounted voluntary offerings to help you customize and strengthen your overall financial position. * Family Support: We want to support you in life's most important moments, so we offer a paid Parental Leave policy, after six months of employment. Employees also receive access to Kindbody fertility and family-building benefits and dedicated leave specialists who help guide you through the entire process. * Growth & Development: Generous annual stipends for both professional and personal development, empowering you to invest in your continued growth. You’ll also have access to a wide range of internal learning opportunities, ensuring you can build new skills, deepen your expertise, and advance your career with confidence. * Time Off & Flexibility: We believe that to do your best work, you should get the time you need for rest, rejuvenation and recovery. Drata offers a flexible vacation policy, paid holidays, and other perks to recharge. This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected OTE ranges for this role are set forth below, subject to change. Tier 1: $190,000 - $234,700 Tier 2: $171,000 - $211,300 Tier 3: $152,000 - $187,700 You can view which tier applies to where you plan to work___. A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above.

Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We’re the proof layer that shows great companies deserve the trust they aim to build. We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style 🚀 At Drata, we’re not just building software - we’re building a mindset. Everything we do springs from: * Be a Driver (Owner‑Operator Mentality): Own your work. Improve relentlessly. Deliver results. * Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. * Stay Mission-Driven (Customer‑Obsessed): Challenge assumptions. Deliver value. Stay hungry. If you thrive when you’re empowered, energized, and working with smart, mission-driven people where you’ll feel at home here. Why Join The Drata Team? The best way to understand the Driver’s Mindset is to see it in action. We’re an award-winning, mission-driven team of 600+ people worldwide, united by a culture that values trust, speed, and continuous growth. * ___ Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years * ___: Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. * ___: See why we are consistently recognized on Fortune's Best Workplaces lists. * Connect with Us on Socials: ___ - follow us for company updates, employee stories, and career news. Job Summary: As a Senior Customer Success Manager at Drata, you’ll be at the forefront of helping global companies build trust at scale. You’ll work with some of our largest and most regulated customers—advising on complex compliance programs and turning Drata into a strategic pillar of their security posture. This is a high-impact, high-visibility role where you’ll own executive relationships, shape long-term success plans, and guide customers through frameworks like SOC 2, ISO 27001, HIPAA, and FedRAMP. More than just a CSM, you’ll be a partner in your customers’ growth—connecting product capabilities to real business outcomes and influencing how they scale securely. We’re looking for someone who is driven by purpose, motivated by outcomes, and grounded in trust and accountability. At Drata, you’ll join a mission-led team that moves with urgency, leads with humility, and builds with intention. You won’t just support customers—you’ll help shape the future of compliance automation alongside some of the most thoughtful and driven minds in SaaS. The candidate for this role must be located on Pacific Time Zone. What you’ll do: * Lead strategic relationships with commercial customers—earning executive trust and becoming a go-to advisor on compliance program success * Drive outcomes, not just adoption—develop success plans, track KPIs, and proactively identify risks and opportunities for growth * Guide customers through frameworks like SOC 2, ISO 27001, HIPAA, PCI, and FedRAMP—ensuring they get more than checkboxes: real, measurable progress * Own key moments across the customer journey—from onboarding to renewal—with health checks, QBRs, and tailored Mutual Action Plans * Translate voice of the customer into action—partnering cross-functionally with Product, Engineering, Sales, and Support to influence roadmap and remove friction * Champion continuous improvement—both in how our customers scale securely and in how we scale our own processes, playbooks, and strategies * Promote what’s next—drive adoption of new features and ensure Drata continues to evolve alongside each customer’s business What you’ll bring: * Deep understanding of compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP, and how they apply to customer environments and business outcomes. (Required) * 4+ years of experience in security, compliance (GRC), or identity and access management, supporting commercial or enterprise customers or programs. (Required) * 6+ years of experience in Customer Success, Consulting, or Strategic Account Management within a B2B SaaS company, with a strong focus on commercial or enterprise engagement and long-term customer value. (Required) * Proven success managing complex relationships, including executive alignment, stakeholder navigation, and success planning across multi-product or regulated environments. * Strong communication skills with the ability to confidently lead conversations with both technical and non-technical stakeholders—particularly around compliance, risk, and automation. * Strategic, outcomes-driven mindset with a knack for translating compliance goals into scalable workflows and measurable impact. * Proficiency with tools such as Salesforce, Catalyst (or similar CS platform), Sigma, and Jira, and a strong understanding of customer workflows and reporting. * Comfortable working in a cross-functional, async-first environment, where you demonstrate trust in teammates, take ownership with humility, and move with urgency and resilience to deliver value to customers. How we support you: At Drata, our people are our strongest advantage—and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving. Explore how we invest in your ___. * Shared Success: We provide stock equity to ensure that as the company grows, you share directly in that success. Equity gives every employee a sense of ownership and the opportunity to celebrate our wins together—because your contributions don’t just support our progress; they help drive our collective success. * Health & Wellness: Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents, along with comprehensive wellness benefits and healthcare concierge services designed to support your needs beyond traditional insurance. * Financial Well-being: A comprehensive suite of financial benefits, including a 401(k) plan, company-paid life and disability insurance, tax-advantaged spending accounts, and a range of discounted voluntary offerings to help you customize and strengthen your overall financial position. * Family Support: We want to support you in life's most important moments, so we offer a paid Parental Leave policy, after six months of employment. Employees also receive access to Kindbody fertility and family-building benefits and dedicated leave specialists who help guide you through the entire process. * Growth & Development: Generous annual stipends for both professional and personal development, empowering you to invest in your continued growth. You’ll also have access to a wide range of internal learning opportunities, ensuring you can build new skills, deepen your expertise, and advance your career with confidence. * Time Off & Flexibility: We believe that to do your best work, you should get the time you need for rest, rejuvenation and recovery. Drata offers a flexible vacation policy, paid holidays, and other perks to recharge. This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected OTE ranges for this role are set forth below, subject to change. Tier 1: $152,000 - $187,700 Tier 2: $136,800 - $168,900 Tier 3: $121,600 - $150,200 You can view which tier applies to where you plan to work___. A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above.

Benefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Training & development Job Overview Our company has been growing in the Northwest, and we are looking to add an INCREDIBLE Salesperson to our Washington team! As a Sales Representative for Lindsay Windows WA, your role will be to cultivate relationships with prospective and existing customers in WA, OR and ID Our vinyl window and doors are respected in the industry, and you will be calling on quality customers! You will receive top notch training on our product line from our existing salespeople and manufacturing staff. The qualified candidate will be able to travel and provide service to all sales locations. You must be available to attend meetings in our facility in Lakewood, WA weekly. Responsibilities • Cultivate and sustain strong relationships with dealers, distributors and builders., • Prospect and generate leads through cold calling, networking and other sales techniques., • Develop and execute strategic sales tactics to achieve and grow market share., • Manage customer accounts receivable to ensure customer payment terms are being met., • Work both directly and cooperatively with Plant Management and Customer Service teams., • Create and maintain CRM data., • Interact effectively at all levels of the customer’s team., • Achieve profitable revenue growth, including robust new business development., • Excellent interpersonal and communications skills, • 3-5 years of experience in a sales role, preferably windows or building products., • Must be organized with the ability to focus on priority projects and tasks., • Working knowledge of the Microsoft Office Suite, • Have and maintain a clean driving record. Join our team as an Outside Sales Representative and take the next step in your sales career! Pay: base + commission pay structure Flexible work from home options available. Compensation: $110,000.00 - $150,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Director is a member of the Account Management Team. This is a consultative sales and Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Financial Services Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Program Management • Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts., • Identify additional products or solutions FA can provide., • Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions., • Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor’s offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitors., • Prepare and deliver quarterly and annual client business reviews., • Document and manage all action/project plans for assigned client base., • Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues., • Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices., • Constantly seek, share, and implement best practices., • Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources., • Partner with internal account team to review program performance.Administrative, • Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers., • Manage monitoring and reporting programs for customers., • Bachelor's degree or equivalent work experience., • 7-10 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience., • Proficiency with MS Office applications including Word, PowerPoint, and Excel., • Strong oral and written communication, and interpersonal skills., • Outstanding multi-tasking and time-management abilities., • Excellent organizational, analytical, problem analysis and problem-solving skills, • Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity, • 40-50 hour work week with additional hours as customers, situations and projects require.Preferred:, • 3 years of virtual work experience First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel., • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. The Salesforce Solution Architect is responsible for designing, developing, and implementing scalable Salesforce solutions that align with the organization’s business objectives and technical strategy. This role serves as the primary technical authority on all Salesforce platform initiatives, translating complex business requirements into well-architected, maintainable solutions across Sales Cloud, Service Cloud, Experience Cloud, and related Salesforce products. The ideal candidate combines deep Salesforce platform expertise with strong leadership skills to guide cross-functional teams through successful implementations. What You’ll Do • Design and architect end-to-end Salesforce solutions, including data models, security frameworks, integration architectures, and platform configurations that align with business strategy and scalability requirements (40%), • Lead technical delivery of Salesforce projects from requirements gathering through deployment, collaborating with business analysts, developers, and stakeholders to ensure solutions meet functional and technical specifications (25%), • Evaluate, recommend, and govern Salesforce products, AppExchange solutions, and third-party integrations; establish and enforce platform governance policies, coding standards, and best practices across the Salesforce ecosystem (20%), • Proficiency in Apex, Visualforce, Lightning Web Components (LWC), and Salesforce Flow, • Strong understanding of data modeling, ETL processes, and enterprise integration architecture (REST/SOAP APIs, middleware), • Experience with Salesforce DevOps practices including CI/CD, version control, and sandbox management, • Knowledge of identity management (SSO, SAML, OAuth) as it relates to Salesforce, • Salesforce certifications strongly preferred (e.g., Certified Application Architect, Certified System Architect, Certified Technical Architect, Platform Developer II), • Excellent written, verbal, and interpersonal communication skills with management, technical peers, and business stakeholders, • Demonstrated critical thinking and analytical skills with the ability to translate complex business requirements into technical solutions, • Strong collaboration skills and ability to work in a fast-paced environment with competing priorities, • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field, or equivalent work experience, • 8+ years of hands-on experience with the Salesforce platform, including configuration, customization, and development, • 5+ years in a Solution Architect, Technical Architect, or similar senior technical leadership role, • Proven track record of designing and delivering enterprise-scale Salesforce implementations, • Deep experience with Sales Cloud, Service Cloud, Experience Cloud, or Marketing Cloud, • Extensive experience leading cross-functional technical teams and managing multiple concurrent projects What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $180K-$220K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

About the Job: The Digital Led Customer Success Manager reports directly to the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts, guiding our new and existing customers through implementation and adoption with a heavy focus on 1:many outreach tactics and leveraging data to engage with the right customers at the right time. This is a relatively new team at LaunchDarkly, and the best candidate for this role will have a passion for customer success, experience leveraging data to manage a large customer portfolio, and an interest in helping to build a best-in-class Digital Led CS organization while executing at a high level. Responsibilities: • Customer Onboarding: Leverage customer journey data to understand which customers need additional support through onboarding. Drive them to 1:many marketing engagements or work with them 1:1 to ensure all customers in your portfolio are onboarded and activated correctly., • Risk Identification and Mitigation: Use data and product signals to proactively identify risks. Develop both 1:many and 1:1 risk mitigation strategies and coordinate across the account team to steer customers towards success., • Technical Guidance: Maintain a deep level of LaunchDarkly product knowledge and provide customers with direction on implementation and adoption best practices., • Prescriptive Selling: Monitor how customers are tracking against their key goals and outcomes. Identify opportunities for customers to purchase additional products, services, and adopt new features to maximize the value of our solution., • Trusted Advisor: Build trust quickly and provide prescriptive guidance to help customers get the most out of their LaunchDarkly purchase., • Build Champions & Executive Relationships: Identify and support key advocates within customer organizations who actively promote the value of LaunchDarkly. Leverage success metrics and value-driven insights to gain executive sponsorship in partnership with your Champion., • Renewal and Expansion Focus: Own and forecast the renewal process on a weekly basis. Work directly with customers, sales, and deal desk to execute renewal agreements on time and identify expansion opportunities within accounts. About You: • Entrepreneurial and Self-Motivated: You are driven and proactive, taking ownership of your role and responsibilities. You operate with a high level of urgency at all times. You thrive in a highly ambiguous, start up environment. This is a new team at LaunchDarkly and you will be helping to build the organization while executing within it!, • Passion for Learning and Growth: You are enthusiastic about continuous learning and personal development at LaunchDarkly. You view feedback as a necessity for growth so consistently seek it out and give it., • Highly Data Driven: You enjoy identifying trends in data and have a proven track record of leveraging data to make informed decision making on behalf of your customers, • Intellectually Curious: You have a hunger for knowledge and are naturally a question-asker., • Excellent Communication: Your written and spoken communication skills are outstanding., • Organized & Autonomous: You are capable of efficiently managing your workload and have a process for time management. You are able to prioritize a large customer portfolio to engage with the right customers at any given time. You do not require a lot of external direction to organize and manage your workload., • Strong Sales Acumen: You have a high level of sales acumen, strong negotiation skills and are eager to own a number. This is a commercially focused CS organization., • Natural Problem Solver: You have strong critical thinking skills and enjoy the process of solving complex customer problems. You are able to escalate issues when necessary in a clear, effective manner., • Team Player: You collaborate well with others, know when to pull specialists or leaders in and keep others informed proactively. Win as a team! Qualifications: • Located in the Continental US, • 5+ years in a customer-facing role, ideally in scaled/1:many/tech touch onboarding/implementation, account management, customer/partner success, or customer support, with a track record of exceeding targets., • Proven success in a 1:many/tech touch/tech-led Customer Success organization., • Highly data-driven with experience using product telemetry and growth/risk signals to target the right customers at the right time., • Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Digital Led Customer Success team., • Strong discovery and qualification skills; training in Command of the Message, MEDDIC, or another sales methodology is preferred., • Strong project management skills with experience holding customers and cross-functional teams accountable to a timeline., • Experience working with a technical product, ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space is preferred., • Exceptional time management and organizational skills., • An existing level of technical knowledge and know-how. We will teach you all about LaunchDarkly, but you should already have foundational knowledge in the space!, • Proven ability to advocate for both customers and the company, mediating between customer requests and the company's vision. Pay: Target pay ranges based on Geographic Zones* for Level 3: • Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $136,000 - $187,000**, • Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $122,000 - 168,000**, • Zone 3: All other US locations - $116,000 - $159,000** LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location. *Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas. **Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: • Improving the velocity and stability of software releases, without the fear of end customer outages, • Delivering targeted experiences by easily personalizing features to customer cohorts, • Maximizing the business impact of every feature through the ability to experiment and optimize, • Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types, • Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at ___. Do you need a disability accommodation? Fill out this ___ and someone from our People Operations team will contact you for assistance.

About the Job: The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year over year growth. Responsibilities: • Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer’s adoption on an ongoing basis., • Risk Identification and Mitigation: You’ll work to proactively identify and diagnose risk inhibiting adoption or that may cause churn and contraction. You’ll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success., • Technical Guidance: You’ll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices., • Prescriptively Sell: You maintain a pulse on how our customers are tracking against their key goals and outcomes identifying opportunities for customers to purchase additional products, services and adopt new features needed for them to maximize the value of our solution., • Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly purchase., • Build Champions & Executive Relationships: You are an expert champion builder. You consistently work to identify & support key advocates within your customers’ organization who actively promote the value of LaunchDarkly. In partnership with your Champion, you’re able to leverage success metrics & value driven insights to gain sponsorship at an Executive level., • Renewal and Expansion focused: You are comfortable owning a number and forecasting on a weekly basis. You will work directly with customers, sales and deal desk to execute renewal agreements on time and to identify expansion opportunities within your accounts About You: • Entrepreneurial and Self-Motivated: You are driven and proactive, taking ownership of your role and responsibilities. You operate with a high level of urgency at all times. You thrive in a fast paced, start-up environment., • Passion for Learning and Growth: You are enthusiastic about continuous learning and personal development at LaunchDarkly. You view feedback as a necessity for growth so consistently seek it out and give it., • Intellectual Curiosity: You have a hunger for knowledge and are naturally a question-asker., • Excellent Communication: Your written and spoken communication skills are outstanding., • Organized & Autonomous: You are capable of efficiently managing your workload and have a process for time management. You do not require a lot of external direction to prioritize your work., • Highly Adaptable: You excel in a fast-paced and dynamic organizational setting., • Strong Sales Acumen: You have a high level of sales acumen, strong negotiation skills and are eager to own a number. This is a commercially focused CS organization., • Natural Problem Solver: You have strong critical thinking skills and enjoy the process of solving complex customer problems. You are able to escalate issues when necessary in a clear, effective manner., • Team Player: You collaborate well with others, know when to pull specialists or leaders in and keep others informed proactively. Win as a team! Qualifications: • 5+ years in a customer-facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets., • Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Customer Success team., • Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred., • Strong project management skills. You should have experience holding customers and cross-functional teams accountable to a timeline., • Experience working on a technical product, ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space preferred., • Experience with both proactive and reactive customer success motions., • We will teach you all about LaunchDarkly, but you should have an existing level of technical knowledge and know-how., • Proven ability to advocate for both your customers and your company. You know how to be the voice of the customer in the company while mediating between the customer's requests and the company's vision. Pay: Target pay ranges based on Geographic Zones* for Level 4: Zone 1: 171,200 - 235,400 Zone 2: 154,100 - 211,860 Zone 3: 145,500 - 200,090 • Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $171,000 - $235,000**, • Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $154,000 - $211,000**, • Zone 3: All other US locations - $145,00 - 200,000** LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location. *Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas. **Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: • Improving the velocity and stability of software releases, without the fear of end customer outages, • Delivering targeted experiences by easily personalizing features to customer cohorts, • Maximizing the business impact of every feature through the ability to experiment and optimize, • Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types, • Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at ___. Do you need a disability accommodation? Fill out this ___ and someone from our People Operations team will contact you for assistance.

Overview As a leader in image guidance solutions, IMRIS Imaging, Inc. provides optimized, fully integrated image-guided therapy environments that address the important needs of patients, clinicians, and hospitals by delivering timely MRI and imaging data to clinicians for use during surgical or interventional procedures. The IMRIS Surgical Theatre enables intraoperative imaging directly within operating rooms. The Company also designs and manufactures proprietary head fixation devices, imaging coils and OR tables for use in this unique and multifunctional intraoperative environment. It is estimated that over 70,000 patients have benefited from lifesaving or life-extending procedures performed in an IMRIS Surgical Theatre. IMRIS will continue to integrate new intraoperative imaging technologies and shape the future of neurosurgery in operating rooms worldwide. We are currently searching for a Customer Service Engineer to join our Customer Service Team. The Customer Service Engineer (CSE) is a field-based, customer-facing role responsible for the installation, service, maintenance and modification of IMRIS’s intraoperative imaging theatres at customer sites. The CSE applies technical acumen to deliver customer satisfaction while meeting corporate and financial objectives and service opportunities. This role supports and interacts with Customer Service, Clinical Applications, Manufacturing Operations, R&D, and QA/RA functions. The CSE is responsible for managing customer experiences and vendor/OEM relationships. This position requires excellent technical and interpersonal skills in order to solve unique problems and achieve mutual goals. Please note: There is no relocation offered for this role. Because of the concentration of customers we support in these regions, we prefer candidates based in the metropolitan areas of Indianapolis, Cleveland, Columbus, Detroit, Pittsburgh, Philadelphia, or Chicago. ESSENTIAL DUTIES AND RESPONSIBILITIES • Perform installation, corrective service, preventative maintenance, and modifications on defined equipment within IMRIS’s Intraoperative Surgical Theatres at customer sites with minimal supervision., • Perform system installations per equipment specifications, installation protocols, customer configuration, and program schedule to ensure equipment functionality and delivery., • Perform corrective service on existing customer systems upon customer complaint/product failure., • Perform proactive maintenance per equipment specifications, customer configuration, and pre-defined schedule to ensure the availability of intraoperative imaging to customers and patients., • Implement Field Action Plans/product modifications across the defined product line and customer base per protocol and established timeline., • Create, update, and maintain service calls with customer reported problem, repair details, associated work activities, and part consumption within the IMRIS ERP system. Document and process complaint information per defined protocol., • Complete all service and installation activities consistent with international quality standards. Comply with IMRIS’s Quality Management System; follow established procedures and complete required installation and service records for device history retention., • Perform necessary administrative duties accurately and in full per defined standards., • Provide field feedback, identify corrective and preventive measures, support process improvements, and implement Service project plans as needed., • Align with the Service Methods Specialist and other CSE members to solve unique product failures and service issues., • Support escalated customer situations; align with Service Management, Sales and Clinical Applications to resolve customer dissatisfaction., • Build and maintain productive working relationships with customers, peers, and business partners., • Develop, update, and maintain installation and service procedures, tools, and equipment., • Assist, and/or lead as appropriate, Service activities and projects driven by business, functional, product or customer need both in the office and field settings. Manage schedule, time commitment, and deliverables amongst field service responsibilities., • Support departmental goals and business objectives., • Required overnight travel for on-site customer service of approximately 60-70%; remaining time to be split between office and home (office) to fulfill job responsibilities as defined above. SUPERVISION RECEIVED AND EXERCISED • Works under the supervision of the Director/Manager of Customer Service., • This position does not supervise other employees., • This position requires moderate supervision. KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS • Minimum Associates Degree or equivalent technical training and experience; Bachelor of Science degree in Mechanical or Electronic Engineering is preferred., • Experience with repairing, maintaining, and testing capital medical equipment; aptitude to troubleshoot, analyze and formulate solutions to complex problems. Strong mechanical and electronics/computer background is preferred., • Prefer 3+ years of field service experience, as well as strong demonstrated customer service and communication skills., • Must be proficient in the use of standard hand tools and service test equipment., • Must be proficient with PC and various Microsoft Office applications., • Able to work both individually and in an established team setting., • Strong customer relationship skills, build trust over time by producing results that match commitments., • Adaptive and independent, eager to problem solve and succeed with new challenges; strong attention to detail., • Ability to travel and provide service/field support in assigned geography and regionally within the US; ability to support international sites if/as requested. Willingness to participate in on-call rotation., • Valid driver's license and good driving record required., • Must be willing to work varying hours and up to approximately 30% overtime, as business needs dictate and change., • Able to lift 50 pounds., • Able to work in an MR healthcare environment., • Must be able to pass drug testing to comply with hospital credentialing requirements for site access. This also includes random testing. IMRIS offers a competitive & comprehensive benefits package that includes: • Health Insurance, • Dental Insurance, • 401(k) savings plus matching, • Flexible Spending Account, • Life Insurance, • Disability Insurance, • Vision Insurance, • Generous PTO, • Incentive bonus, • Paid Parental Leave Compensation Disclaimer The actual rate of pay offered within this range may depend on several factors, such as skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical. Visit our website: Visit our youtube channel: Follow us on Twitter: @imris_inc

Join us at Zencoder, where our mission is to advance human knowledge through innovative AI solutions. We're transforming the landscape of software development by empowering developers with AI coding agents embedded into their workflow that help create high-quality software and accelerate product delivery. By addressing many of the routine and mundane aspects of the complex SDLC process, product organizations are instead empowered to focus on creativity, delivering value, and outperforming their competition. As a Developer Advocate / Solutions Engineer Role, you’ll be the bridge between Zencoder and the developer community, serving as both an advocate for developers and an evangelist for Zencoder’s products and services. You’ll engage with developers to build relationships, provide community support, and advocate for Zencoder’s products and services. This role involves creating educational content, being a technical ambassador, representing Zencoder at events, gathering feedback, and collaborating closely with various teams to drive product adoption and community engagement. • Community Engagement: Build and nurture relationships within the developer community. Actively participate in forums, social media, and other developer platforms to understand and address the needs of developers., • Developer Advocacy: Serve as a technical ambassador for Zencoder, presenting at conferences, meetups, and webinars. Share best practices, deliver compelling presentations, and lead technical workshops to demonstrate the value of Zencoder’s AI platform., • Technical Content Creation: Develop high-quality technical content, including blog posts, tutorials, sample code, and video guides. Collaborate with the Content Strategy team to create resources that educate and engage developers., • Pre-Sales Support: Work with the sales and marketing teams to provide technical demos and answer technical questions for potential customers. Assist in developing solutions tailored to customers’ needs and provide technical expertise during the sales process., • Developer Support & Success: Act as a liaison between developers and the product team. Collect feedback, identify pain points, and ensure developers have a seamless experience using Zencoder’s products., • Developer Experience Improvement: Collaborate with the product and engineering teams to enhance developer UX/UI with Zencoder, ensuring a smooth developer experience., • Event Participation: Represent Zencoder at industry events, hackathons, and developer conferences. Engage with developers in person and online, showcasing Zencoder’s technology and fostering a sense of community., • Coach and Develop Internal Talent: Coach and mentor engineering team members with limited experience in public speaking and writing, encouraging and helping them build their skills and apply for industry conferences and other opportunities to promote Zencoder’s employer brand., • Technical Background: Strong experience in software development, with proficiency in languages such as Python, JavaScript/Java, and C#. Familiarity with AI concepts, LLMs, and RAG is a plus., • Industry expert: Proven track record of successfully getting speaking abstracts accepted at high-profile technical conferences., • Strong Communicator: Excellent public speaking and presentation skills, with the ability to explain complex technical concepts to diverse audiences., • Content Creator: Skilled in creating technical content, including documentation, tutorials, blog posts, and videos that resonate with the developer community., • Community-Focused: Passionate about building and engaging with developer communities. Experience in community management and open-source projects is a plus., • Customer-Centric: Ability to understand developer pain points and provide tailored solutions. Experience in pre-sales engineering or customer support is beneficial., • Team Player: Comfortable working cross-functionally with sales, marketing, product, and engineering teams to drive product adoption and community engagement., • 5+ years of experience in software development, developer relations, or a related technical field., • Strong understanding of AI concepts, LLMs, and developer tools., • Excellent written and verbal communication skills., • Proven experience in presenting at conferences, meetups, or webinars., • Ability to create engaging technical content for various platforms., • Familiarity with open-source communities and developer platforms like GitHub., • An opportunity to shape the future of AI in software development., • A dynamic and collaborative work environment., • Competitive compensation package., • Opportunities for professional growth and development. Zencoder is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Shape the Future of Blockchain—Bringing Business On-Chain We’re offering a unique opportunity to join Launch Legends (and Autheo) as a part-time Equity Cofounder. Founded nearly four years ago, Launch Legends is at the forefront of bridging Web3 blockchain technology with the next evolution of Web2 integration—bringing businesses on-chain through enterprise-grade solutions, DePIN innovations, and decentralized financial infrastructure. Our flagship project, Autheo, is an AI enabled Layer-Zero OS with an integrated Layer-1 blockchain and complete decentralized infrastructure thast includes decentralized compute, storage, identity, and service marketplaces, as well as a Full-stack development enveronment (DevHub)—engineered for scalable enterprise adoption, developer innovation, and real-world blockchain integration. Our Projects Key Features: • Enterprise-Grade Layer-1 Blockchain – High-speed, self-securing, and cost-efficient infrastructure built for scale., • Developer Hub & Application Marketplace – A decentralized platform where developers build, deploy, and monetize real-world apps., • Web2-Web3 Integration – Microservices, SDKs, and governance frameworks for seamless business migration., • Decentralized Cloud & Compute – Secure, privacy-preserving storage and AI-powered compute for next-gen applications., • Wallet Accounts: 290,000+, • Twitter Followers: 30,000+, • Discord Members: 19,000+, • Smart Contracts Deployed: 30,000+ ROLE: VP of Exchanges & Token Markets — Autheo Layer-0 | CEX/DEX Strategy & Listings About the Role Autheo is recruiting an elite VP of Exchanges to lead all centralized and decentralized exchange relationships, token-market strategy, and listing execution for the THEO Token across private, public, and global liquidity events. This role is for someone who deeply understands exchange operations, listing processes, liquidity models, market-maker relations, and regulatory coordination — ideally someone who has worked directly inside a major centralized exchange. You will build and lead the Exchange Relations Department, manage the full lifecycle of Autheo’s private and public token sales, and coordinate cross-department execution with Legal, Marketing, Research & Strategy, Engineering, and Treasury. Your leadership will ensure Autheo achieves top-tier listings, compliant token distribution, and sustained global liquidity as the Layer-0 network scales into millions of users and thousands of partner ecosystems. Key Responsibilities • Lead all CEX/DEX relationships — Binance, Coinbase, OKX, Kraken, Bybit, etc., • Build the Exchange Relations Department (Listings, Compliance, Market Ops), • Manage full private+public token sale execution in collaboration with leadership, • Create listing strategies, technical requirements, and compliance documentation, • Coordinate AML/KYC, securities compliance, and cross-border regulatory filings, • Oversee token-economic readiness, circulating supply models, and liquidity strategy, • Manage MM (market maker) relationships, liquidity provisioning, and order-book stability, • Prepare exchanges for Autheo’s unique features: Layer-0 OS, decentralized compute, DID, • Track and report listing milestones, regulatory steps, and exchange integrations, • Guide due diligence processes with exchanges and institutional buyers, • Collaborate with Marketing on exchange-launch campaigns and global announcements, • Handle ongoing exchange management post-launch while delegating ops as team grows, • Advise on governance, vesting schedules, token unlock events, and liquidity timelines Requirements — Must Have • Must have worked at a major centralized exchange (CEX) in listings, compliance, or token operations, • 6+ years experience in token listings, digital-asset compliance, or exchange operations, • Deep knowledge of global token-sale frameworks, exchange requirements, and listing pipelines, • Strong grasp of liquidity architecture, MM operations, risk management, and regulatory standards, • Demonstrated success managing multi-jurisdictional token launches or exchange listings, • Exceptional leadership, communication, and cross-departmental collaboration skills Nice to Have • Experience launching tokens from seed to public sale on multiple exchanges, • Networks across exchanges, MM firms, liquidity desks, crypto PR, and analytics platforms, • Understanding of zero-knowledge systems, DID, cross-chain infra, or Layer-0 networks First 90-Day Deliverables • Full Exchange Relations Department blueprint, • Private + public token sale compliance roadmap, • Exchange listing pipeline with timelines, requirements, and market-maker strategy, • Completed due-diligence packages and first exchange commitments, • Public listing & liquidity launch plan aligned with Marketing and Strategy teams, • CEX/DEX integration specifications for Autheo’s Layer-0 ecosystem About Our Organization Autheo is a visionary technology company building the virtual machine platform that surpasses Ethereum EVM, Solana SVM, and all legacy execution environments with microsecond latencies, and mathematically proven security. Our mission is to create unbreakable execution infrastructure that empowers developers to build sovereign dApps, confidential DeFi protocols, secure enterprise solutions, and privacy-preserving AI systems. We are developing revolutionary technologies including Layer 0/1 blockchains with attack-resistant consensus, execution environments supporting encrypted computation, sovereign communication systems with perfect forward secrecy, and DePIN networks delivering 200GB/s secure compute. Backed by pioneering runtime leadership and a global team of elite systems engineers, cryptographers, and blockchain architects, Autheo is positioned to dominate the $300B+ smart contract execution market while establishing new standards for secure, scalable decentralized computation. Join us to build the execution foundation that will power the sovereign digital economy of the 21st century. 🌐 🚀 WHY JOIN LAUNCH LEGENDS? • Traction with Momentum: Autheo is already gaining significant traction in the blockchain space, with rapid developer adoption, platform growth, and partnership interest., • Cross-Industry Impact; Autheo is positioned to transform not only the Web3 ecosystem—but also Web2 and the broader technology sector—by enabling real-world business adoption of decentralized infrastructure., • Real Innovation, Not Hype: Unlike many blockchain ventures, Autheo is focused on substance over speculation. We are building real solutions: modular fullstack infrastructure, enterprise-grade toolkits, decentralized identity, cloud, compute, and service orchestration. Let’s build the future—together.

How You’ll Make an Impact: As an Account Executive, you will be part of a team which is responsible for managing the sales process of Strata’s leading cloud-based SaaS financial planning, analytics, and performance platform. While in some ways this is a traditional technology sales role, we are not looking for a traditional sales professional. This account executive will serve as an evangelist not only for Strata but for effective financial and operational management. The successful candidate will approach their work with a CEO mentality and will own the business activities and relationships in their assigned region or book of business. To thrive in this role, you must bring competitive energy, a client-focused mindset, and the ability to strategically position our software’s value for long-term partnerships. Your proven track record in prospecting, along with previous experience in financial institutions, will be instrumental in connecting with clients and showcasing the value of our solutions. Responsibilities of the Role: • Revenue Accountability: Achieve annual and quarterly revenue goals as assigned., • Annual Territory Planning: Develop and execute an annual territory plan for assigned region., • Pipeline Development: Create a comprehensive prospecting strategy consistently contributing to annual sales growth targets. Work closely with Account Development Representative to build and maintain a robust sales pipeline., • Deal Management: Manage complex deal cycles from prospecting through close including discovery calls, demonstrations tailored to client needs, due diligence review, pricing strategy, and contract negotiation., • Cross-functional Collaboration: Work closely with Marketing, Professional Services, Product Manager, Solution Engineers, and Vertical Industry Leaders to deliver compelling product demonstrations and presentations., • Reporting & Data Management: Maintain accurate pipeline and forecast data in Salesforce (SFDC) and provide regular updates to Senior Leadership. A Day in the Life: You’ll spend your day connecting with key decision-makers, assessing their strategic goals, and demonstrating how our software can address challenges and optimize operations. You’ll collaborate with cross-functional teams to refine proposals, analyze pipeline data, and contribute to high-stakes sales discussions. Occasional travel to client sites will enable you to foster deeper client relationships and deliver impactful presentations. What We’re Looking For: • Experience: Proven track record in financial software sales, managing large enterprise deals, ideally with VP-level or higher contacts., • Sales Expertise: Expertise in maintaining and growing a dynamic sales pipeline with accurate forecasting., • Interpersonal Skills: Strong relationship-building and presentation skills, with the ability to engage effectively with diverse stakeholders., • Strategic Mindset: Ability to develop pricing strategies, understand client business models, and provide valuable insights to sales leadership., • Problem-solving: Skilled at identifying client needs, troubleshooting issues, and developing innovative solutions., • Collaboration: Able to work well both independently and in a team, maintaining professionalism, integrity, and ethics., • Ability to travel: up to 50% travel required for this role. Estimated Salary Range: $115,000 - $135,000. This role is eligible for commission with an estimated pay mix of 40/60. Actual base salary will be determined based on factors including, but not limited to, skill set and level of experience. This salary range is a good faith estimate of base pay. Strata also provides discretionary variable pay programs based on role. In addition, Strata provides a comprehensive benefits package including retirement benefits, health and welfare benefits, paid time off, parental leave, life and accident insurance, and other voluntary and well-being benefits. Find out more about Strata benefits ___. How we work: The preferred location for this role is in Chicago, IL or St. Louis, MO. We value our people spending time together and have campuses hosting in-person events located in both cities. We are truly a hybrid environment with all team members experiencing the flexibility to work from home. Thinking about applying? Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you’re currently reading this and hesitating to click “Apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience. Should you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please reach out to . Here @ Strata… Our culture is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our customers, our products, our company, and our community. We believe that each of our team member’s unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forward-thinking organization. We foster a culture of inclusion, equity and belonging, regardless of race, religion, disability, sex, sexual orientation, gender identity or national origin. Our Core Values: While we celebrate what makes each member of our team unique, our core values are what connect us. They set clear expectations for how we approach our work and how each of us can positively influence the experience of our team and our customers. • We connect with positive intent., • We are helpful., • We own it., • We get better every day., • We are humble.

Who Are We: ___ is the leading provider of compliance SaaS and consulting services for the global financial services sector. With more than 5,000 clients and hundreds of employees across the globe, Comply empowers Chief Compliance Officers and their teams to proactively manage regulatory obligations, mitigate risk, and scale with efficiency and confidence. Comply serves thousands of global financial services clients including broker-dealers, insurers, investment banks, private funds, RIAs, and wealth managers who rely on Comply offerings to power their compliance programs. To learn more about Comply, visit ___ The Role The Associate Customer Success Manager is passionate about developing customer relationships that promote retention and loyalty. Your role will be to work closely with customers to ensure they are satisfied with the services and to be an internal advocate for your book of business. At Comply, our customers’ success is our success. We look to our Customer Success Managers to own driving value and outcomes for our customers in collaboration with our internal teams. This role includes responsibilities for Customer Success activities (e.g., adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.). • Customer Relationship Management, • Serve as the central point of contact for day-to-day inquiries, • Build active and meaningful relationships with customers by understanding their goals and advocating for their needs, • Identify and validate desired outcomes, flag potential roadblocks, and assist in creating client success plan, • Influence customer lifetime value through increased product adoption, satisfaction and overall health, • Deliver regular business reviews to ensure customers are achieving – and recognizing – their intended outcomes, • Support revenue retention and growth through customer advocacy and reference-ability, • Account Monitoring and Health Tracking, • Monitor customer health across usage, relationship quality and adoption metrics to mitigate churn risk and identify growth opportunities, • Use tools like Gainsight and Salesforce to manage customer health scores and maintain CRM data integrity, • Perform in-depth analysis of account performance metrics and proactively develop mitigation or growth strategies, • Generate report and insights related to account status, customer success plans and usage metrics, • Escalation and Resolution Efficiency, • Act as a liaison between the customer and internal support, product, or technical teams, • Ensure timely follow-up on product issues, support tickets and feature requests, • Document and escalate high-priority concerns to appropriate stakeholders for resolution, • Internal Collaboration, • Collaborate cross-functionally with product, sales, onboarding and support teams to relay customer feedback and drive improvements, • Update and contribute to team documentation, knowledge bases, and process improvements, • Renewal and Expansion Support, • Assist and partner with the renewals team throughout contract lifecycle, • Help identify upsell and cross-sell opportunities based on customer behavior, business needs, and product usage data, • 2+ years’ experience in a Customer Success or Account Management role, • Financial services or compliance experience a plus, • Ability to manage influence through persuasion, negotiation, and consensus building, • Strong empathy for customers AND passion for revenue and growth, • Demonstrated ability to manage and see projects through with customers, • Analytical, organized, process-oriented, and proactive mindset, • Demonstrated desire for continuous learning and improvement

About Cleerly We’re Cleerly – a healthcare company that’s revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world’s leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which has enabled rapid growth and continued support of our mission. In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to our offices in Denver, Colorado, New, York, New York, Dallas, Texas, and Lisbon, Portugal with some roles requiring you to be on-site in a location. Cleerly has created a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly’s solutions are supported by more than a decade of performing some of the world’s largest clinical trials to identify important findings beyond symptoms that increase a person’s risk of heart attacks. At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description. While we are mostly a remote company, travel is required for some team meetings and cross function projects typically once per month or once per quarter, for some roles like sales or external facing roles travel could be up to 90% of the time. About the Opportunity We're seeking a Software Engineer 3 to drive key technical initiatives across our computational imaging pipeline. In this high-impact role, you'll be part of the team owning the complex systems responsible for deploying, scaling, and monitoring our regulated AI algorithms end-to-end. You will influence the architecture of our system, ensuring our solutions meet medical standards for quality and performance, while mentoring other engineers and helping shape our technical culture. About the Team You will join our expert Computational Imaging team, where we develop sophisticated algorithms to enhance and improve medical imaging. We are focused on improving the quality and clinical value of medical images, creating powerful, extra software components that correct artifacts, standardize data, and ensure the utmost precision before the final analysis. Our work is essential for elevating the reliability and accuracy of Cleerly’s regulated products. Responsibilities • Build and deploy scalable AI services and computational imaging pipelines to production, ensuring robust, high-availability infrastructure for our machine learning algorithms., • Contribute to the system architecture's design and make pragmatic trade-offs that balance performance, security, and maintainability., • Own full lifecycle delivery of complex features, from architectural planning and API design to implementation and post-release observability., • Support the high availability and observability of our services; improve alerting, logging, and incident response across the stack., • Uphold strong engineering standards via code reviews, technical mentorship, and design documentation., • Collaborate closely across AI and engineering to reduce knowledge silos and ensure continuity in critical systems through cross-training and documentation., • Implement robust testing mechanism and validation strategies to ensure compliance with our Quality Management System and regulatory standards Requirements • Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related field (or equivalent experience)., • 5–8 years of software engineering experience, with expertise in AI production systems (Python, PyTorch) and data services (SQL, Postgres, NoSQL, Redis or similar)., • Demonstrable capability in designing, implementing, and securing RESTful web services, • Experience in MLOps orchestration and cloud deployment (Docker, Kubernetes)., • Experience with AWS, GitHub, and continuous integration pipelines, • Proven track record of delivering scalable systems in production environments., • Strong systems thinking with the ability to evaluate tradeoffs in scalability, reliability, and maintainability., • Experience designing for observability and operational excellence (e.g., logs, alerts, dashboards, runbooks)., • Comfortable operating in ambiguity and driving clarity across product, engineering, and business stakeholders. Preferred: • Experience designing and optimizing end-to-end medical imaging pipelines in a production environment and familiarity with HIPAA/HITRUST security requirements., • Hands-on experience with Computer Vision and Deep Learning techniques used for medical image processing. OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. Job duties, activities, and responsibilities are subject to change by our company. The base salary range for this role varies by location and is aligned to market benchmarks. • Candidates located in higher-cost labor markets, including California, Washington, New York, New Jersey, Connecticut, Massachusetts, and Washington, DC represent the middle to high end of the range, while candidates located in all other U.S. locations represent the low to middle end of the range., • Final compensation is determined based on location, experience, skills, and internal equity. This role is eligible for a 15% target annual bonus, resulting in the following base salary and Total Target Compensation (TTC) ranges: • Base Salary: $129,000 - $152,000, • TTC: $142,000 - $168,000 *Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards. Working at Cleerly takes HEART. Discover our Core Values: • H: Humility- be a servant leader, • E: Excellence- deliver world-changing results, • A: Accountability- do what you say; expect the same from others, • R: Remarkable- inspire & innovate with impact, • T: Teamwork- together we win Don’t meet 100 percent of the qualifications? Apply anyway and help us diversify our candidate pool and workforce. We value experience, whether gained formally or informally on the job or through other experiences. Job duties, activities and responsibilities are subject to change by our company. OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. For more information see our Privacy Policy (___. All official emails will come from @cleerlyhealth.com email accounts. #Cleerly

Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web. At Vercel, our mission is to enable the world to ship the best products and that goes hand in hand with creating an environment where you can do the best work of your life. Vercel is looking for a Technical Consultant to assist our Enterprise customers with technical problems and questions when using Vercel products and services. Reporting to the Manager of Technical Consulting, the Technical Consultant will be responsible for informing and training clients in the product's proper use to enhance the customer experience and improve satisfaction. Technical Consultants need to earn our customers' trust and understand technical problems quickly. You will play a major part in the post-sales process and Enterprise customer journey. Expertise in the technical elements of the product and clarity of instruction are important competencies in this position. Success in this role will be demonstrated through improvements in the retention of Enterprise customers by delivering key technical insights and evaluations to ensure success both at launch and scale. You have a background in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve issues. You are excited about the opportunity to involve yourself with the technical evolution of both global brands and new start-ups. The Technical Consultant will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience. • Ensure that Enterprise customers are receiving and understanding the value of the platform., • Provide product expertise and strategic consultation during the Enterprise customer journey., • Provide training sessions to Enterprise customers., • Attend onboarding and pre-production calls as a technical authority., • Know the Vercel platform and Next.js framework inside and out, learning daily., • Work with other members of CS to provide assistance both internally and externally., • Develop close partnerships with the CSM team to understand customers’ goals., • Work with external engineering and infrastructure teams to convey product gaps and needs., • Ensure customers have immediate concerns resolved but with a long-term outlook., • Specialize in a few product areas and own that within the team., • Improving existing, and identifying new, internal documentation, processes and policies., • Assist and coordinate with Customer Success Managers with Enterprise requests., • You lead by example and develop more junior members of the team., • You understand modern web architecture, frontend development, and serverless computing., • You are experienced with incident management and procedural communication., • You possess exceptional communication skills., • Unrivaled sense of autonomy, ownership, and comfort with a fast-paced startup., • You are comfortable working with a fully remote, globally distributed team., • You have a passion to deliver a customer experience second to none., • Availability to work within a weekend and on-call rota., • 3+ years experience in a customer success, sales, or onboarding/implementation role at a SaaS company., • 5+ years experience with front-end web development or using React in a production setting., • Have experience using Next.js., • Have experience supporting backend runtime environments, especially Node.js., • Have experience with CDNs and a good understanding of caching techniques., • Work with monorepos and/or custom, complex CI/CD pipelines., • Thoroughly understand DNS and can explain this clearly to others., • Great compensation package and stock options., • Inclusive Healthcare Package., • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills., • Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays., • Remote Friendly - Work with teammates from different time zones across the globe., • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA pay range for this role is $128,000-$180,000 OTE. This salary range is an estimate. Actual salary will be based on job related skills, experience and location. Pay ranges outside San Francisco may be adjusted based on employee location. The total compensation package also includes benefits and equity-based compensation. Your recruiter can share more about the specific pay range for your location during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

About InOutsource InOutsource is a recognized industry leader in information governance and new business intake consulting for large law firms. We partner with clients to deliver technical implementation services, modernize business processes, and support the successful adoption of key technologies across the legal sector. Our team members are innovative, passionate, and collaborative, and we are growing! About the Role InOutsource is seeking a Systems Integration Specialist with deep expertise in Intapp Walls to join our growing technical implementation practice. As the industry leader in information governance and risk consulting for professional services organizations, we are expanding our Intapp service capabilities to include ethical walls and information barrier solutions. In this role, you will serve as the primary technical resource on Intapp Walls implementation engagements, guiding clients through configuration, data integration, testing, and go-live. You will work in close collaboration with our solution engineers and project managers to achieve exceptional impact with our customers. InOutsource is a Power Partner to Intapp and has the largest team of certified Risk/Compliance implementation experts. The ideal candidate combines strong technical integration skills (SQL, REST APIs, Dell Boomi, and Intapp Integration Builder) with a working knowledge of law firm systems such as iManage, NetDocuments, Aderant, and Elite 3E, and is comfortable interfacing directly with client stakeholders throughout the implementation lifecycle. Duties and Responsibilities Intapp Walls Implementation • Lead end-to-end technical implementation of Intapp Walls for law firm and other professional services customers, from design through deployment and post-go-live support, • Analyze client ethical wall policies, access control requirements, and confidentiality frameworks to translate business rules into Intapp Walls configuration, • Configure the Intapp Walls policy engine to enforce information barriers across client systems including iManage, Microsoft 365, SharePoint, Teams, and Aderant/Elite 3E, • Implement and test automated access management workflows, including matter team membership synchronization and real-time permission enforcement, • Utilize and extend the Intapp Walls to integrate screen enforcement logic with other firm systems, • Manage migration for on-prem Walls customers moving to Intapp Walls Cloud, • Set up monitoring, alerting, and audit reporting capabilities within and outside of Intapp Walls to support compliance needsData Integration & Technical Engineering, • Execute data investigation to understand clients' existing systems, data structures, and integration architecture, • Develop and test ETL processes for bulk data loads and ongoing data synchronization between Intapp Walls and adjacent firm systems, • Build and maintain integrations using Dell Boomi and/or Intapp Integration Builder (Integrate) connecting Intapp Walls to practice management, DMS, and time/billing systems, • Write and optimize SQL queries and stored procedures to support data extraction, transformation, and loading workflows for a variety of software solutions, as needed, • Navigate and construct XML, JSON, and RESTful API integrations as needed across the implementation stack, • Review and advise on client on-premises and cloud infrastructure configurations to support Intapp Walls deployments/migrationsProject & Customer Responsibilities, • Serve as primary technical point of contact during Intapp Walls engagements, attending client project meetings and communicating technical status clearly to both technical and non-technical stakeholders, • Participate in requirements gathering sessions and contribute to solution design documentation, • Collaborate with InOutsource project managers, business consultants, and other team members to ensure coordinated, on-time delivery, • Coordinate with Intapp directly on product-specific issues, certifications, and professional development activities, • Contribute to development and maintenance of InOutsource's repeatable implementation methodologies, templates, and internal tooling for Walls engagements, • Support business development activities by providing technical input during pre-sales discussions and scoping exercises Required • 3+ years of experience in technical implementation or systems integration roles, preferably within legal technology or professional services, • Demonstrated hands-on experience with Intapp Walls (Wall Builder) configuration and administration, including policy engine setup, matter team management, and access control enforcement, • Proficiency in SQL — including query writing, stored procedures, and relational database design principles, • Experience with RESTful and/or SOAP API integrations, • Familiarity with Dell Boomi and at least one other major integration platforms: Intapp Integration Builder (Integrate), MuleSoft, or equivalent, • Experience integrating enterprise applications in a law firm or professional services environment (e.g., iManage, Aderant, Elite 3E, NetDocuments, Microsoft 365), • Strong verbal and written communication skills, with ability to present technical concepts clearly to non-technical audiences, • Ability to manage multiple client engagements concurrently and prioritize under tight deadlines, • Solution-oriented mindset with strong attention to detail and a high standard for qualityPreferred, • Intapp product certification(s), particularly in Walls, Integration Builder, or the broader Intapp Compliance/Risk suite, • Experience with additional Intapp modules: Open (Intake/Conflicts), Terms, Time, or Workspaces, • Familiarity with Microsoft 365 administration, including SharePoint permissions, Teams provisioning, Purview, and Microsoft Graph API, • Experience with ethical walls/information barrier concepts, compliance frameworks (e.g., ABA Model Rules, outside counsel guidelines), or legal risk management contexts, • PowerBI and/or SSRS (SQL Server Reporting Services) report development experience, • Dell Boomi Associate or Professional Developer certification, • Basic knowledge of computer networking, server infrastructure, and cloud deployment (Azure preferred)

In 2016, we founded Provi as an innovative ordering solution, aimed to disrupt the 240-billion dollar alcohol industry with a product that would move beyond the constant chaos: the texts, paper stacks, missed phone calls and lost communication that has dominated the purchasing workflow between buyers and distributors for decades. Today, Provi is better than ever. We’ve created a best-in-class ordering solution that better connects beverage alcohol professionals across 35 states and growing, with more than 750,000 product listings that make up the most expansive and trusted database of U.S. distributor portfolios. If selected for a position in either Chicago or Austin*, you'll enjoy a hybrid work arrangement, allowing you to spend two days a week working from our office. Additionally, we provide an accommodation process for those who may require full remote work.*Hybrid positions are only applicable to employees within a 35-mile radius of Provi offices Provi is seeking a skilled and detail-oriented Billing & Collections Coordinator to join our finance team. The Billing & Collections Coordinator will play a critical role in managing the accounts receivable processes, including invoicing, collections, and reconciliation. • Process, verify, and post customer invoices accurately and in a timely manner., • Monitor and manage the collection of outstanding accounts receivable balances to maintain healthy cash flow., • Reconcile customer accounts and investigate discrepancies to ensure accurate financial records., • Prepare and maintain detailed aging reports and escalate overdue accounts as needed., • Manage deferred revenue schedules and ensure accurate recognition in compliance with accounting standards., • Utilize the NetSuite ARM module to streamline and automate AR processes., • Collaborate with sales, operations, and customer service teams to resolve billing disputes or discrepancies., • Assist in month-end, quarter-end, and year-end closing activities, ensuring AR and deferred revenue are accurately reported., • Support internal and external audits by providing requested documentation and reports., • Identify opportunities for process improvement and implement best practices for AR and revenue management., • Stay updated on industry standards and regulatory changes related to revenue recognition., • Bachelor’s degree in Accounting, Finance, or a related field., • 2 years of experience in accounts receivable, general accounting, or related roles., • Proficiency with accounting software, specifically NetSuite, including the ARM module., • Strong knowledge of accounting principles, with expertise in deferred revenue and revenue recognition., • Advanced Excel skills, including the ability to work with pivot tables, formulas, and data analysis tools., • Exceptional attention to detail and organizational skills., • Strong communication and interpersonal skills to collaborate with cross-functional teams and customers.

As Senior Product Manager on the Disruption Core & Commerce team, you will work at the intersection of the business, software development, data science, and user experience to create innovative solutions and intuitive user experiences to reduce the stress of traveling. You will have a competitive understanding of the travel landscape to facilitate the creation of successful new features. On any given day - whether you’re weighing the tradeoffs of offering new features, scoping and specifying solutions with partners, or shepherding features through development - your contribution will be critical to Hopper’s current and future success. Leveraging data science to solve customers’ problems is in Hopper’s DNA. While this began with helping customers save money by booking at the best time, we’ve also built a suite of novel Fintech products which help customers save money, retain optionality to cancel or change their trips as needed, and help them seamlessly rebook when they run into problems during their travel. This position is on the Disruption team, focused on solving that last problem. Hopper offers a product called Disruption Assistance for Any Reason that helps customers navigate flight delays and cancellations, and ultimately get where they want to go. If a customer experiences a disruption, they can rebook themselves on any airline – for free – or get a 100% refund of their trip cost. The Disruption team is expanding rapidly by offering our product in new distribution channels, and scaling the business into an enterprise. As the Senior Product Manager for the Disruption team, you are part of a cross functional team that is dedicated to this specific product; you will have immense impact, experience no gatekeeping, and no competing priorities, allowing you to truly focus on product work and your customers! What would your day-to-day look like * Manage a product roadmap across several different business objectives and distribution channels, ensuring that we are executing against the highest impact items at any given time, and delivering things on time. * Figure out how to leverage AI to improve our customer experience and internal processes to execute our implementation pipeline successfully. * Work closely with external partners on new and existing implementations; earn and maintain trust by building good relationships. * Work closely with internal stakeholders to understand feature gaps and solution around them; earn and maintain trust by building good relationships. * Rapidly test sound hypotheses through new merchandising experiments at different points in the customer journey to increase revenue * Use data to identify user behavior and purchase patterns, which directly lead to hypotheses around opportunities that can be measurably validated/invalidated through simple experiments * Launch new partnerships, end to end: from sales pitch to design to development to customer service to optimization. This person will launch things from the ground up and grow them into mature products. * Work with customer service to understand and identify customer problem trends * Work with back-end and front-end engineers, designers, legal, and many other stakeholders to launch innovative features quickly and bug-free * Learn and use a diverse set of analytics and AI tools An ideal candidate has * B2B and B2C experience * Delivered impactful and delightful features at scale * Has incorporated AI into their product or processes to achieve business outcomes * Strong experience, knowledge of, and/or keen interest in Fintech, Insurtech, or risk-based products * An innovative and detail-oriented approach to problem-solving * Extreme attention to detail, and simultaneously the ability to think and operate strategically. * Exceptional ability to grasp, manage, and articulate complex systems * Experience connecting innovative solutions to real-world, user problems with actual business needs of a rapidly scaling organization * Technical depth that allows you to communicate with, understand, and earn the respect of world-class engineers and data scientists * A track record of being proactive and persuading colleagues by constructing a compelling narrative both in-person and in-writing * Past success analyzing data, drawing accurate conclusions, and adjusting strategy accordingly * No ego, and a strong focus on doing what is right for the customer and the company Perks and benefits of working with us: * Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages. * Unlimited PTO. * Carrot Cash travel stipend. * Access to co-working space on demand through FlexDesk AND Work-from-home stipend. * Please ask us about our very generous parental leave, much above industry standards!. * Entrepreneurial culture where pushing limits and taking risks is everyday business. * Open communication with management and company leadership. * Small, dynamic teams = massive impact. * 100% employer paid Medical, Dental and Vision coverage for employees. * Access to Disability & Life insurance. * Health Reimbursement Account (HRA). * DCA/ FSA and access to 401k plan. More about Hopper At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips. The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials. While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands. Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more. Here are just a few stats that demonstrate the company’s recent growth: Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year. Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel. Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business. Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more. Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers. Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.. Come take off with us! #LI-REMOTE

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at ___. Sword Health is seeking a Director of Customer Success to lead and scale our enterprise Customer Success function, ensuring our customers realize measurable clinical and economic outcomes from Sword’s AI Care platform. This is a senior enterprise leadership role with direct accountability for customer outcomes, responsible for owning post-sale success across a portfolio of complex enterprise customers while evolving the strategy, operating model, and playbooks that support long-term retention, expansion, and advocacy. As a Director, you will balance hands-on customer leadership with team development and cross-functional influence, helping shape how Sword delivers world-class, AI-first healthcare at scale. Accountable for gross retention, net revenue retention, and expansion outcomes across a portfolio of complex enterprise customers, in close partnership with Sales and Commercial leadership.Define and scale Sword’s enterprise Customer Success operating model, including customer segmentation, coverage ratios, capacity planning, and success motions aligned to growth targets. You will be a key leader within Sword’s Customer Success organization, managing and mentoring a team of Customer Success Managers while partnering closely with Sales, Implementation, Marketing, Product, Clinical, and Data teams. This role reports into Customer Success leadership and plays a critical role in aligning customer outcomes with Sword’s broader commercial and clinical strategy. This role manages and scales a team of approximately 6–10 Enterprise Customer Success Managers, with responsibility for performance, development, and succession planning. • Lead the end-to-end customer lifecycle for a portfolio of enterprise clients, with clear ownership of retention, adoption, time-to-value, and expansion readiness., • Build and maintain trusted, executive-level relationships with customer stakeholders, including C-suite leaders, benefits teams, and external partners., • Own and evolve Sword’s enterprise customer success motion, including implementation best practices, engagement strategies, QBR frameworks, and success metrics., • Manage and mentor a team of Customer Success Managers, providing coaching, performance feedback, and career development support., • Partner closely with Sales to ensure seamless handoffs, account planning, renewals, and expansion opportunities., • Provide executive oversight and orchestration for complex customer implementations, partnering closely with Implementation leadership to ensure on-time, on-value delivery., • Deliver quantifiable and qualitative insights to customers through reporting, regular business reviews, and strategic recommendations., • Develop and oversee client account plans, including opportunity sizing, success milestones, and investment recommendations., • Advocate for customer needs internally, influencing Product, Clinical, and Operations teams to address pain points and improve customer outcomes., • Own strategic initiatives within the Customer Success organization, continuously refining playbooks, processes, and tooling as the business scales., • Own and report on key Customer Success metrics including gross retention, net revenue retention, engagement, adoption, and expansion pipeline influenced., • 8+ years of experience in enterprise customer success, account management, or related roles, with demonstrated progression into leadership., • Experience managing and developing high-performing Customer Success teams., • Strong background working with enterprise customers, ideally within digital health, healthcare technology, SaaS, or the benefits ecosystem., • Experience supporting Fortune 1000 or similarly complex, multi-stakeholder enterprise customers, ideally across multi-year contracts and multi-geo deployments., • Proven ability to influence executive stakeholders and navigate complex, multi-threaded customer relationships., • Exceptional communication, storytelling, and analytical skills, with the ability to translate data into strategic insights., • Strong program and project management capabilities, with experience managing multiple customers and initiatives simultaneously., • Comfort operating in fast-paced, ambiguous, high-growth environments., • A stimulating, fast-paced environment with lots of room for creativity., • A bright future at a promising high-tech startup company., • Career development and growth, with a competitive salary., • The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare., • A flexible environment where you can control your hours (remotely) with unlimited vacation., • Access to our health and well-being program (digital therapist sessions)., • Remote or Hybrid work policy. SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

Welcome to ___— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of ___, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. The Opportunity We are seeking an Architect to join our Telecom Practice. This role requires a seasoned professional with deep expertise in telecommunications billing systems, solution architecture, and the ability to drive complex technical initiatives across multiple domains within our billing ecosystem. The ideal candidate brings both deep domain knowledge and hands-on technical expertise in OSS or BSS, with a passion for driving innovation in the telecommunications landscape. You’ll collaborate with product owners, business stakeholders, and engineering teams to translate business goals into scalable, performant, and future-ready solutions. Key Responsibilities 1. Architecture & Design * Design and develop end-to-end architecture blueprints for complex telecom ecosystems, leveraging COTS products. * Translate business and functional requirements into robust technical architectures and integration frameworks. * Create and maintain detailed solution documents — high-level design, interface specifications, and data flow diagrams. * Conduct system assessments and propose modernization or transformation strategies aligned with cloud-first and microservices principles. 2. Technical Leadership * Provide architectural guidance throughout the project lifecycle — from conceptualization to implementation. * Mentor technical teams and oversee compliance with architectural standards and best practices. * Conduct design reviews, risk assessments, and ensure performance, scalability, and reliability benchmarks are met. * Drive collaboration across cross-functional and geographically distributed teams. 3. Innovation & Optimization * Recommend technology enhancements, integrations, and optimization techniques within the Billing ecosystem. * Evaluate emerging technologies and frameworks relevant to telecom OSS/BSS transformation. * Contribute to the creation of reusable architectural patterns and solution accelerators. * Support pre-sales activities, including client workshops, solution presentations, and RFP responses Core Technical Expertise * Deep understanding of billing lifecycle domains and customer journey: Learn, Buy, Get, Use, Pay, Support * Extensive knowledge of billing system components including: * Billing Catalogue and Subscriber Account Management * Subscription Management and Accounts Receivable/Payment Settlement * Tax Calculation, Bill Cycle Run, and Charge Calculation * Invoice Generation, Collections, and Discount Management * GL Mapping/Financial Gateway and Bill Presentment & Analytics * Usage Processing & Mediation * Strong understanding of telecom systems, protocols, and standards. * Expertise in system integration, API design, and microservices architecture. * Proficiency in cloud platforms (Azure, AWS, GCP) and their application in telco environments. * Experience with performance tuning, scalability planning, and data optimization. * Familiarity with Agile and DevOps methodologies. * Understanding of network technologies (4G, 5G, VoIP, IMS). Required Experience * 5+ years in Solution Architecture or similar technical leadership roles. * Strong experience in the telecommunications domain, especially in OSS/BSS ecosystems. * Hands-on experience with AMDOCS or a similar platform is mandatory. * Proven track record of successful architecture design and implementation across enterprise-scale projects. Professional Competencies * Strong analytical and problem-solving abilities with structured thinking. * Excellent written and verbal communication skills; able to convey complex topics clearly to technical and business audiences. * Proven ability to lead discussions with senior stakeholders and cross-functional teams. * Self-driven with a proactive approach and ownership mindset. * Strong organizational, prioritization, and time management capabilities. * Adaptability to evolving business and technology landscapes. * Team-oriented mindset with focus on mentorship and knowledge sharing. Preferred Qualifications * Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field. * Professional certifications in Solution Architecture (e.g., TOGAF, AWS/Azure Architect). * Experience across multiple BSS/OSS platforms (Amdocs, CSG, Ericsson, Oracle BRM). * Familiarity with AI/ML applications in telecom automation. * Understanding of telecom regulatory and compliance frameworks. Personal Qualities * Passionate about telecom technology evolution and architecture excellence. * High attention to detail and commitment to quality deliverables. * Calm and composed under pressure; resilient in dynamic project environments. * Ethically driven, dependable, and accountable. * Curious mindset with a continuous learning attitude. Why Join Us At TELUS Digital, you’ll be part of a team that’s shaping the next generation of telecom systems through innovation, agility, and collaboration. We combine global delivery excellence with a start-up mindset to deliver impactful digital experiences for millions of customers. Join us to architect the future of connected digital ecosystems Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our .

Location(s): US (remote), Boston (hybrid), or New York (hybrid) Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We’re not your traditional tech company and we don’t aim to be. Going against the grain is in our DNA. Building a revolutionary product begins with revolutionary thinking. That’s why we value diversity of background and lived experience. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. Bready* to make a change? Fintech at Toast operates one of the most critical portions of the Toast infrastructure: processing payments on behalf of our restaurants and ensuring that restaurants are paid in a timely manner. Payment processing is a key source of Toast’s revenue and also the lifeblood of our customers; we process millions of dollars in transactions per day. We are seeking a Staff Software Engineer to join our Payments team to build out our unified payment processing solution. This platform offers a single, integrated service for payment acceptance across various channels and supports a configurable enterprise approach. It is designed to allow a build-once, available-to-all strategy for both existing and emerging payment methods. The successful candidate will guide and contribute to the development of services providing supporting and core functionality within and around this payment processing solution. About this roll* (Responsibilities) • Plan, design, build, and deliver features for Toast’s payments products, • Plan, develop, and implement best practices such as automated test suites to ensure the code shipped to our customers meets the highest quality standards, • Roll - pun intended! - features out to customers, including monitoring for success, • Collaborate with our PM (and UX) on the definition and design of features, • Collaborate and partner with a wide array of teams across Toast in order to spread knowledge inter- and intra-team, • Lead and work with experienced engineers to deliver design and code review Do you have the right ingredients*? (Requirements) • 8+ years of experience in designing and implementing robust backend services, • Ability to step into a technical leadership role on the team, guiding/coaching/mentor more junior engineers on best practices in architecture, design, coding, testing, deployment, etc., • Proven ability to design and develop scalable and secure APIs that integrate with various internal/external systems, • Applied knowledge of best practices in API lifecycle management, including versioning, documentation, and deprecation strategies, with the ability to share this amongst the team and peers, • Demonstrated experience with microservices architecture and containerization technologies for enhanced scalability and maintainability Special Sauce (*Nice to Haves) • Demonstrated proficiency with DynamoDB or PostgreSQL, • Proficiency in Kotlin (or Java and willing to learn Kotlin) and Kotlin-specific frameworks and libraries for building efficient backend solutions, • Experience with modern data architectures (event sourcing, OLAP, ETL/ELT, streaming data), • Experience designing payments APIs, • Familiarity with PCI-DSS, • Familiarity with AI-augmented development workflows and tools (e.g., Claude Code, GitHub Copilot, Codex, or similar) AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at ___. The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). Pay Range $168,000 - $269,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: ___. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact ___. For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Built with leading healthcare systems, Axuall is a workforce intelligence company built on top of a national real-time practitioner data network. It enables healthcare systems, staffing firms, telehealth, and health plans to dramatically reduce onboarding and enrollment time while also providing unique, powerful data insights for network planning, analytics, and reporting. Its network streamlines the secure sharing of digitally verified credentials between clinicians, authorized verifiers, and organizations that require this information quickly and continuously to meet patient demand, ensure clinical coverage, and maximize revenue capture. In 2023, Axuall closed its series B round of financing, bringing its total capital raised to more than $41 million. Axuall's investors and the organizations they represent comprise over two dozen of the nation's leading healthcare organizations that recognize the imperative to improve clinical workforce efficiency amidst significant economic and staffing challenges. We are seeking an experienced and technically minded Product Manager to lead the delivery and evolution of data-driven product capabilities within Axuall Explore. This role is responsible for translating Explore’s product strategy into clear requirements, prioritized roadmaps, and shipped features, working day-to-day with engineering, data science, and design delivery teams. The PM ensures that complex healthcare data, analytics, and AI capabilities are delivered on time, at quality, and with measurable customer impact, while maintaining strong alignment across stakeholders. AI And Advanced Analytics • Lead the design and delivery of GenAI driven workflow solutions that automate and augment recruiter and workforce intelligence workflows., • Define how AI agents interact with Axuall’s clinician data, job data, and customer context to drive meaningful user outcomes., • Work closely with Axuall’s data science team to develop new analytics- and model-driven product offerings., • Own the productization of analytics outputs—ensuring insights are explainable, actionable, and embedded directly into user workflows. Product Strategy & Leadership Alignment • Partner closely with senior product leadership through regular roadmap reviews, prioritization discussions, and strategy working sessions, gaining direct mentorship and exposure to executive decision-making while building independent product judgment., • Develop and execute a clear product strategy and roadmap for Explore’s data and AI capabilities, aligned with company goals and customer needs., • Drive alignment across leadership, engineering, data science, sales, marketing, and customer success on priorities, sequencing, and tradeoffs., • Translate complex technical and analytical concepts into clear product requirements, user stories, and success metrics., • Collaborate with legal, compliance, and data governance teams to ensure responsible and compliant use of healthcare data and AI. Candidates for the Product Manager must demonstrate extensive hands-on experience and knowledge of industry best practices in the functions listed above. Specific requirements include: • 2-5 years of product management experience, ideally in data-intensive or analytics-driven SaaS products., • Demonstrated experience working with large-scale datasets (healthcare data strongly preferred)., • Proven ability to work with data science and engineering teams to deliver model- or analytics-backed product features., • Strong understanding of APIs, data pipelines, and modern analytics or AI architectures., • Experience translating AI or ML concepts into user-facing products., • Highly analytical, with the ability to use data to inform decisions and prioritize effectively., • Strong verbal and written communication skills; ability to translate complex ideas into clear, actionable requirements., • Demonstrated ownership, initiative, and track record of delivering results in fast-paced, cross-functional environments., • Comfortable operating in ambiguity and shaping new product categories. We encourage you to apply even if you don't meet 100% of the qualifications listed. We recognize that talent and potential come in many forms, and we value diverse experiences and perspectives. If you're passionate about this opportunity and believe your skills and experience align with the overall requirements, we encourage you to submit your application. We offer a wide range of benefits for our team including: • Comprehensive Health Insurance, • 401(k) with Employer Match, • Wellness Stipend, • Professional Development Reimbursement, • Work From Home Stipend, • Remote Work Flexibility, • Flexible PTO, • Paid parental leave In addition, Axuall is committed to fostering a diverse, equitable, and inclusive workplace that reflects the communities we serve and empowers every employee to reach their full potential. We encourage DEI through our Diversity in Tech (DiT) Employee Resource Group along with impactful programming that supports and fosters a place of belonging for our team members every day. Axuall is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other legally protected characteristic. Axuall maintains pay-equity practices that prohibit reliance on salary history and require that compensation decisions be supported by legitimate, job-related factors. • Talent Acquisition Interview, • Hiring Manager Interview, • Team Interviews, • Case Study, • Reference Calls, • Hiring Decision This role may be performed from any US jurisdiction in which Axuall is registered to do business. Please note that certain localities may impose additional employment requirements that will be addressed during the hiring process. Please also note that we are currently unable to sponsor visas. While this role is remote-first, we require employees to attend an in-person orientation at our headquarters in Cleveland, Ohio. There may also be occasional instances where travel to our HQ is needed. Base Salary Range (Good-Faith Estimate): $135,000 - $155,000 Employment Classification: Full TimePay Frequency: Semi-monthly The posted range represents Axuall’s reasonable and good-faith estimate of the compensation the Company expects to pay for the position at the time of this posting. Compensation will be based on factors such as job-related knowledge, skills, experience, and internal equity.

Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That’s why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience. Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home. We are dedicated to enhancing consumers' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions. As a Senior Product Manager at Zippy, you will play a key role in building the systems that support everything that happens after a loan is originated. This includes servicing, financial operations, data infrastructure, and investor support. You will help shape the tools and processes that ensure loans are managed accurately, money moves efficiently, and stakeholders have access to the insights they need to operate at scale. This role spans multiple areas of the business. You will work cross-functionally to improve internal workflows, develop operational tools, and strengthen the data foundation that powers servicing, reporting, and decision-making. You will focus on driving clarity, reducing friction, and enabling future growth by applying strong systems thinking and a deep understanding of how technology supports day-to-day operations. This is a great opportunity for a product generalist who enjoys solving complex behind-the-scenes challenges and is excited to contribute to the infrastructure that supports Zippy's continued growth. * Own the strategy and execution for your product area, aligning with Zippy’s mission and business goals. * Use data, A/B testing, and customer insights to drive decisions, optimize experiences, and measure success. * Lead the product lifecycle, from discovery and roadmap definition to launch and iteration. * Balance short-term wins with long-term impact, ensuring quick iterations drive lasting value. * Solve complex problems, considering customer needs, business growth, and technical feasibility. * Work cross-functionally to align teams, remove roadblocks, and ensure smooth execution of product initiatives. * Thrive in a fast-paced startup, adapting quickly, making bold bets, and iterating to improve. * 5+ years of product management experience in fintech lending, with loan servicing or data product experience preferred. * Strong systems thinker with a track record of building internal tools, improving operational workflows, or supporting infrastructure at scale. * Strong customer and business intuition, with a data-driven approach to decision-making. * Ability to thrive in a fast-paced startup environment, balancing speed with quality while adapting to evolving priorities. * Excellent problem-solving skills, with the ability to navigate ambiguity and drive clarity. * Exceptional collaboration and communication skills, with experience working across teams like engineering, design, sales, and operations. * Passion for creating products and experiences that drive impact. Important Applicant Information * While many of our interviews are conducted virtually, all applicants should be prepared to potentially meet in person as part of the process. * As a participating employer, we will use E-Verify to confirm employment eligibility. * Please note that we are currently only hiring candidates who reside in the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, and Wisconsin. Applicants that do not reside in the bolded states will be rejected. Total Rewards At Zippy, we're passionate about creating a workplace where people love to work. We put a lot of heart into building and nurturing a company culture that not only supports our team but also inspires them to do their best work. Our benefits and perks are always evolving, but here’s what we offer right now: * Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience. * Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy. * Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment. * Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family. * Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses. * Training & Licensing Support: We invest in your professional growth with resources for training and licensing. * Paid Time Off: We offer generous PTO—and we encourage you to use it! * Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs. * Parental Leave: We provide paid parental leave to support you and your growing family. * No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge. * Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more. * Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us. Beyond the tangible benefits: * Core Values: At the heart of everything we do are our core values: Lead with Passion, Own It, Build a Better Way, Results Driven, and The Golden Rule. These values guide our decisions, shape our culture, and inspire us to achieve our best every day. * Join a Growing Team: Be part of a dynamic team at a pivotal moment in Zippy’s growth, where every contribution makes a significant impact. * Innovative Work: Collaborate with sharp, passionate teammates to tackle unique challenges in the Manufactured Housing market, positioning our product as a top-tier lending solution. * Supportive Culture: You’ll be welcomed into a collaborative environment that fosters camaraderie, respect, and a deep sense of belonging. * Diversity & Inclusion: We’re committed to empowering a diverse and inclusive workforce, celebrating our differences, and ensuring everyone feels safe to bring their whole selves to work. * Inspirational Leadership: Work alongside leaders who are not only approachable but also dedicated to providing guidance, mentorship, and support to help you succeed. * Meaningful Impact: Be part of a mission-driven team that’s making housing more affordable for everyone, helping prospective buyers secure fast and simple online loans to purchase manufactured homes. By joining Zippy you will help improve the lives of over 22 million Americans who live in manufactured homes today. Zippy is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply. Nothing in this job posting should be construed as an offer or guarantee of employment.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our ___ and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. ___ as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role Commercial Named Account Executives are the primary point of contact between prospective and existing customers of GitLab within the top end of the mid-market, which currently works with companies that employ between 250 to 3,999 employees. These GitLab team members manage the spectrum of project sizes, ranging from small fast growing teams in smaller agile organizations to complex enterprise projects advising on the journey with GitLab to achieve specific business outcomes. Commercial Named AEs work closely in tandem with the business development team and sales management to manage a broad book of business spread over a large opportunity value range and focus on exceeding client expectations. This person must be located in Central, Mountain, or Pacific Timezones. • Meet or exceed quota while fostering strong customer relationships, • Articulate the value of GitLab to our ___ prospects and customers in the US Eastern region, • Take ownership of and act as the CEO for the book of business in your territory:, • Document the buying criteria & process, next steps & owners, • Build a strong pipeline through a healthy cadence of prospecting activity, • Prospect and close new business to expand your territory, • Ensure adoption of our solutions and do your best to avoid churn and contraction, • Work and collaborate with our Partner ecosystem to drive new business and value for our customers, • Create an accurate forecast for each quarter against your plan/budget, • Drive attendance to our events, which you will be part of to further network with current and prospective customers, • Contribute to root cause analyses on wins/losses., • Communicate lessons learned to the team, including account managers, the marketing team, and the technical team., • Contribute to documenting improvements in our ___, • Collaborate with cross-functional teams, such as Customer Success, Renewals, Sales Development, etc. to provide account leadership, ensuring a good outcome for our customers in the pre- and post-sales process, • Be the voice of the customer by contributing product ideas to our public ___, • Master MEDPICC and Command of the Message on all opportunities, • A true desire to see customers benefit from the investment they make with GitLab, • Demonstrated progressive experience with SaaS sales through pitching on value to development team (preferably devops), • Interest in GitLab, and open source software, • Ability to leverage established relationships and proven sales techniques for success, • Effective communicator, strong interpersonal skills, • Motivated, driven and results oriented, • Excellent negotiation, presentation and closing skills, • Preferred experience with Git, Software Development Tools, Application Lifecycle Management, • You share our ___, and work in accordance with those values., • Ability to travel regularly to meet with customers in person and comply with the company’s ___ #LI-SK1 Remote-Global The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our ___ and ___. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $79,900 - $141,000 USD How GitLab will support you • ___ support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from ___ are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our ___ Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also ___ and ___. If you have a disability or special need that requires ___, please let us know during the ___.

Overview: We are seeking a Product Manager with infusion pharmacy experience to join our team. This role will focus on driving the development and enhancement of infusion-related products and solutions, ensuring they meet clinical, operational, and regulatory requirements. The ideal candidate will have a strong understanding of infusion workflows, devices, and software integration within healthcare settings. The Product Manager is responsible for establishing deep product expertise from a product and market perspective by understanding buyer and user personas, features and functionality, ROI, value proposition, architecture, competitive landscape, voice of customer, and market trends. This person has strong communication and influencing skills and collaborates with cross-functional stakeholders (i.e. development, marketing, sales, implementation, client success, legal/risk, finance) in efforts to support their product(s) in market. This person is responsible for understanding the jobs to be done and leverages market intelligence, regulatory shifts, client feedback, and internal stakeholder feedback to define and prioritize enhancements (features or operational tools) and new products into a product roadmap. A Product Manager is knowledgeable in the Agile framework and follows Agile processes in partnership with the Product Owner to write product requirements, communicate priorities for sprint and release plans, participates in backlog refinement and retrospectives. This role is also responsible for forecasting and tracking against budget, maintaining a product-level P&L, and tracking product key performance indicators (KPIs). Duties and Responsibilities: • Translate the business strategy into product strategy and vision while working closely with Corporate Development to support buy and partner paths., • Own and drive product roadmap, defining and planning releases, and driving on-time delivery., • Build product-level revenue and booking forecasts, manage product profitability, and drive commercial success by leveraging key tools and data assets for analysis., • Exhibit strong market knowledge surrounding your industry and product to drive insights about regulations, competition, industry-shifts into the pricing, packaging, and positioning of your products., • Lead product development, strategy, and design from concept to design to development to market launch., • Develop new products and features by conducting market research, generating product requirements, developing marketing strategies, and determining specifications, release schedule, pricing, and positioning for product launch., • Understand current and planned business offerings, programs, and processes, and work with business stakeholders to support these needs and requirements in our information technology solutions;, • Facilitate and conduct regular meetings with Product Management, Engineering, Implementation, Customer Support and additional stakeholders to ensure the understanding, clarification, and implementation of requirements in the development environment;, • Determines product pricing by utilizing market research data, reviewing production and sales costs, anticipating volume, and costing special and customized orders., • Continuous customer engagement and development of customer relationships to drive voice of customer into new and existing product offerings and product positioning., • Strong proficiency in analyzing data and translating it into actionable plans which are consumable to senior leaders and internal stakeholders., • Strong collaboration with Product Owner to manage the roadmap, prioritize work, and refine requirements., • Communicate with confidence and expertise your product strategy, vision, and performance to senior leadership at regular intervals including monthly business unit reviews and bi-weekly cross-business unit reviews., • Maintain an expert level of knowledge regarding products, services, infrastructure and operations of Inovalon to achieve optimal insight into Inovalon's product development, capabilities, and functionality requirements., • Maintain compliance with Inovalon’s policies, procedures and mission statement;, • Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and, • Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer. Job Requirements: • Minimum of 3-5 years of business and/or data analysis experience;, • 3-5 years experience billing in the following environments: transplants, oncology, and infusion, • Infusion pharmacy experience, • Experience in driving product development, preferably in an Agile software development environment;, • Experience leading meetings and presenting information to senior leadership;, • Strong analytical and problem-solving skills;, • Ability to think strategically and define and layout a vision;, • Excellent verbal and written communication skills;, • Excellent interpersonal skills including effective listening and negotiation skills;, • Strong organization and time management skills;, • Strong work ethic and passion for product management, • Detail-oriented with excellent follow-up skills; and Education: • Bachelor’s Degree (preferred) Physical Demands and Work Environment: • Sedentary work (i.e., sitting for long periods of time);, • Exerting up to 10 pounds of force occasionally and/or negligible amount of force;, • Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;, • Subject to inside environmental conditions; and, • Travel for this position will include less than 5% locally usually for training purposes.

We are looking for a proactive, organized, and communication-driven Sales & Customer Success Representative based in the United States to support both new business outreach and ongoing client success. This role is responsible for actively engaging potential leads through cold calling, email, and text outreach, following up consistently, and helping move opportunities forward through clear and professional communication. In parallel, this person will manage communication with existing clients, maintain strong relationships, regularly check in to ensure satisfaction, identify any issues early, and help resolve concerns quickly and effectively. Key Responsibilities: • Proactively reach out to potential leads via phone, email, and text, • Follow up consistently with prospects and maintain organized communication, • Qualify opportunities and coordinate next steps with internal team members, • Manage day-to-day communication with existing clients, • Conduct regular check-ins to ensure clients are satisfied and supported, • Identify, communicate, and help resolve client issues in a timely manner, • Maintain accurate records of outreach, conversations, updates, and follow-ups, • Act as a reliable point of contact between prospects, clients, and internal teams, • Strong verbal and written communication skills, • Comfortable with proactive outbound outreach and relationship management, • Organized, responsive, and detail-oriented, • Able to handle both sales activity and customer support with professionalism, • Skilled at problem-solving and maintaining a positive client experience, • Paid time off, • Commission, • Yearly Bonus based on performance review, • Yearly Appraisal based on performance review

About the Job: As a Staff Product Manager, you will drive business outcomes for LaunchDarkly’s core products: feature management for Enterprises. LaunchDarkly already serve a huge portion of the Fortune 500, and your mission is to help customer adopt LaunchDarkly across their entire organization. In this role, you’ll partner with engineering and design to define how the largest teams manage feature delivery and shape our long-term strategy for software control. You’ll lead strategic planning, market and customer research, and collaborate across revenue, marketing, and technical teams to accelerate adoption and deepen platform usage. We’d prefer this person to be based on the East Coast, but are open to remote US for the right candidate. Responsibilities: * Discovery: Lead in-depth discovery efforts with customers, market analysis, and competitive research to identify strategic product opportunities. Translate insights into actionable long-term product vision and roadmap. * Product strategy: Own the end-to-end product lifecycle, including definition, planning, prioritization, and execution. Collaborate with engineering and design counterparts to scope and deliver high-impact initiatives that align with organizational objectives. * Project leadership: Define and lead the execution of complex product initiatives, balancing risk, technical feasibility, and business value. Ensure alignment across stakeholders and deliverables meet high-quality standards and timelines. * Customer Relationships: Build and maintain deep customer relationships with our largest customers. Understand their needs and identify and remove obstacles to growth. * GTM relationships: Partner with go-to-market teams, including sales, marketing, and customer success, to launch and promote new features. Provide clear product positioning, enablement, and support. * Be a trusted partner and leader: Act as a senior liaison for key customers and internal stakeholders. Gather strategic feedback, align product direction with client needs, and provide expert guidance on solution adoption and use. About You: * Fluent in the developer tool landscape: You have a strong grasp of how modern engineering teams build, test, deploy, and operate software—and you stay curious about emerging tools, trends, and technologies that shape developer workflows. * Customer-centric: You are driven to deeply understand customer challenges and needs, and craft solutions that both achieve business outcomes and provide real differentiating value. * Product sense & passion for craft: You love great software, and can’t stand bad software. You have a strong focus on craft, quality, performance, and trust. * Collaborative: You excel at partnering flexibly with diverse teams – refining problems, prioritizing, and shaping solutions with cross-functional partners. * Excellent storyteller: You communicate complex ideas with clarity and empathy—whether in product briefs, customer narratives, or executive updates—to align teams and inspire action. * High agency: You are motivated to achieve success and have a strong sense of ownership to deliver great outcomes across a broad range of responsibilities. If you see something that needs to be done, you make sure it happens. * Business acumen: You have a proven track record tying technical solutions to business objectives, and can align projects to meet customer and company goals. Qualifications: * Technical insight: 5+ years building developer tools or infrastructure products. Experience translating complex technical requirements into product roadmaps and leading technical solution design discussions with engineering teams. * Modern development expertise: Direct experience with CI/CD, feature flagging, microservices, or cloud-native architectures. Track record of identifying and capitalizing on emerging developer workflow trends (e.g., GitOps, platform engineering, observability). * Self-directed learning: History of successfully ramping on new technical domains within 30-60 days. Examples of becoming the go-to expert for complex customer use cases or niche product areas. * Project leadership: Led 5+ cross-functional initiatives involving engineering, sales, and customer success that delivered measurable outcomes on time. * B2B SaaS product experience: 4+ years as a product manager at a B2B SaaS company, preferably developer tools or infrastructure. * Revenue impact: Quantifiable examples of product decisions that drove ARR growth, reduced churn, or improved key usage metrics. Experience setting and achieving OKRs tied to business outcomes (e.g., "increased feature adoption by 40%" or "reduced time-to-value by 2 weeks"). Pay: Target pay ranges based on Geographic Zones* for Level 5: • Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $214,800 - $295,350**, • Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $193,400 - $265,870**, • Zone 3: All other US locations - $182,600 - $251,0202** LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location. *Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas. **Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: • Improving the velocity and stability of software releases, without the fear of end customer outages, • Delivering targeted experiences by easily personalizing features to customer cohorts, • Maximizing the business impact of every feature through the ability to experiment and optimize, • Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types, • Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at ___. Do you need a disability accommodation? Fill out this ___ and someone from our People Operations team will contact you for assistance.

Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com. Position Overview The Group Product Manager, AI & Data Strategy is a senior product leader responsible for defining and executing Elite’s AI and data product vision across a complex, mission-critical Legal ERP platform. This role sits at the intersection of product strategy, data infrastructure, platform partnerships, and go-to-market execution, with a mandate to modernize how customers migrate to the cloud and unlock value from their data. This is a highly visible, high-impact role central to Elite’s long-term growth, platform differentiation, and scalable value creation. Work Arrangement: Remote, United States This role requires the individual to be based in Eastern Standard Time (EST) or Central Standard Time (CST) . Responsibilities • Own and evolve the AI and data product vision, aligning customer needs, platform capabilities, and Elite’s long-term cloud strategy., • Define and prioritize the roadmap for data platforms, analytics, AI/ML capabilities, and integrations supporting Legal ERP and financial workflows., • Translate complex infrastructure and data decisions into clear, customer-centric product strategies that balance modernization with day-to-day operational needs., • Partner closely with Platform, Engineering, and Strategic Partners to ensure infrastructure investments support scalability, security, performance, and future value delivery., • Act as the product voice in infrastructure and architectural prioritization, ensuring focus on the capabilities that drive customer outcomes and revenue impact., • Lead pricing, packaging, and positioning for AI- and data-driven offerings, defining value metrics and commercial models that clearly communicate ROI., • Enable Sales and Services teams with clear narratives, value propositions, and enablement materials for AI and data capabilities., • Accountable for adoption, retention, and revenue impact of AI and data capabilities., • Uses customer insights, usage data, and financial metrics to guide prioritization., • Lead, mentor, and scale a high-performing product management team while remaining hands-on and execution-oriented in the near term., • Perform other duties as assigned to support departmental and company objectives. Qualifications • Bachelor's Degree in Computer Science, Engineering, Data Science, Statistics, Economics, or a related technical field, or equivalent practical experience leading data and AI-driven products., • 6–8 years of experience in product management experience, including ownership of data platforms, analytics, AI, or infrastructure-adjacent products., • Experience building and operating complex B2B SaaS platforms, ideally within ERP, financial systems, legal tech, or other regulated environments., • Demonstrated ability to lead and scale product teams while staying deeply engaged in strategy and execution., • Strong understanding of data ecosystems and AI/ML concepts in application, including how modern approaches move beyond traditional ETL-driven reporting toward workflow- and agent-driven value., • Experience influencing pricing, packaging, and product positioning for enterprise software offerings., • Ability to engage credibly in architectural and technical tradeoff discussions without requiring hands-on coding., • Exceptional communication and stakeholder management skills, with the ability to align executives, partners, and cross-functional teams around a clear direction., • Comfortable operating in a PE-backed environment with high expectations for focus, prioritization, and measurable outcomes., • Ability to travel up <10% as business needs require, • Role requires the following physical capacity: Sedentary: primarily desk/computer work, • Must be legally authorized to work in United States; Elite does not provide employment sponsorship for this position Benefits: • Competitive Compensation Package ($171,000 - $190,000 base salary + variable component), • Comprehensive Healthcare Coverage (Health, Dental, Vision), • Retirement Savings Plan with an Employer Contribution, • Professional Development Opportunities, • Time Off, • Wellness Initiatives, • Employee Assistance Program, • Generous Global Parental Leave, • Calm, free premium subscription, • Employee Discount Program Please note that we do not offer sponsorship for this position. Additional Information At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter. In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment. Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma. As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. We are not accepting applications submitted through recruiting agencies.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a ___ (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a ___ company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in ___, committed to making a positive impact on its customers, employees, and communities. The Role We are looking for a product manager for Veeva Labs. Veeva Labs builds innovative applications for Veeva’s own use and for Veeva’s customers. When Veeva has a strategic need for an application that is better or different than what we see on the market, we work with Veeva’s executive leadership to build it. It’s a special opportunity to build products to the highest standards, with the rewards of building applications that are loved by their users. We also frequently pioneer new technologies and architectures, later used across Veeva. This role has a preference for candidates based in the Pacific or Mountain Time Zones. \n What You'll Do • Design innovative product features across domains and business processes, • Work with senior leaders at Veeva to define innovative solutions, • Author high-quality design specifications within an agile methodology, • Prioritize feature development based on strategic initiatives, customer requirements, and internal technical needs, • Interact with customers, services, market owners, and sales to understand business needs, • Interact with engineering and QA teams to drive high-quality product feature implementation Requirements • 5+ years in a business analyst or product management role, • Ability to work independently in a dynamic environment with little direct supervision, • Strong analytic skills: able to develop and test hypotheses from user behavior and other data, • Strong communication skills: written, verbal, and formal presentation, • Technical skills to translate business requirements into terms that developers can understand Nice to Have • User interface design skills, • Experience mentoring product managers Perks & Benefits • Medical, dental, vision, and basic life insurance, • Flexible PTO and company paid holidays, • Retirement programs, • 1% charitable giving program Compensation • Base pay: $120,000 - $200,000, • The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus. \n #LI-Remote Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at ___.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Customer Success Analyst acts as a liaison to First Advantage's large screening accounts and various internal departments such as Sales, Operations, and Billing for FA's Gig vertical. The Customer Success Analyst needs to have attention to detail, a sense of urgency, customer empathy, and the ability to communicate effectively with both internally and externally. Responsible for analyzing customer data, identifying trends, and providing actionable insights to drive customer retention, satisfaction, and overall success. As they will be working with various sized clients, different Customer Success Managers, Sales Reps and/or members of the Operations team to maintain, build out and report to ensure customer satisfaction. This role is 100% work from home. Authorized and working from the United States. Responsibilities: • Working on daily tasks in collaboration with the Customer Success Managers and Operations. Tasks will involve, migration related activities, current client work (QC, emails, etc), and special initiatives. Including and not limited to issues related to verifications, criminal, drug & health screenings, order creation, finance and specific rush orders., • Perform report research and analysis for internal and external customers. Ensure that reports and information requests are delivered on time and that SLA's are met. Monitor, enter, update, and close Service Center tickets., • Provide and maintain in-depth working knowledge of all client verifications/processing guidelines., • Prepare, analyze, and determine trends for monthly account reviews. Ensure that client fact sheets are kept current and relevant. Create a program overview outline document for all assigned accounts., • Obtain first-hand customer information and makes recommendations for improvements to products, services, and reporting., • High School Diploma or GED, or Equivalent work experience., • 3+ years of customer service experience, including direct interactions with external customers., • Microsoft Office products (Outlook, PowerPoint, Word, and Excel), • Siebel, Salesforce or equivalent CRM system, • Strong analytical skills with the ability to interpret complex data sets and draw meaningful conclusions., • Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers., • Organizational skills and strong attention to detail, • Ability to multi-task and manage daily assignments and handle high volume phone and email support., • Sense of urgency to meet client deadlines., • Highly responsive and adaptable to evolving priorities. First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel., • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays, • Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $24-30 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Job Type Full-time Description THE ROLE This role is a Senior Web/Cloud Application Developer specializing in Azure and .NET development. In this role, you are designing, building, testing, and deploying applications for our clients. You will be a senior technical resource on the team fueling amazing experiences for our clients and the growth of Mind Over Machines. WHO YOU ARE • You are a collaborator, • You are obsessed with our clients and their needs, • You are a constant learner who loves the craft of application design and development, • You are a “we” person, • You are hungry to help Mind Over Machines grow into the best version of itself Learner of all things Consulting – we serve clients, not technology • Actively participate in client engagement meetings, • Ask thoughtful questions, • Write well-written client & team communication, • Focus on why to take specific paths, • Develop solutions independently, • Facilitate business analysis, • Demonstrate consistent history of technical leadership on multiple projects, • Understand the definition of 'done', • Provide accurate status, • Accurately estimate own effort, • Live by MOM’s Code of Conduct, • Find opportunities to make MOM a better place to work and grow, consistent with expectations outlined in the Competency Framework RESPONSIBILITIES • Collaborate with Project Managers, Architects and Business Stakeholders to understand processes, workflows, requirements, and solutions, • Participate in architectural decisions, design, development and testing new features of application development projects, • Identify, troubleshoot, and debug issues in applications you work on to deliver stable and predictable applications., • Identify and recommend solutions and technologies to promote platform development, • Maintain professional and technical knowledge of Azure and web application development technologies and practices through attending workshops, reviewing/contributing to professional publication, establishing personal networks, and participating in professional societies. QUALIFICATIONS • Joy of learning new skills, technologies, and passionate about conveying knowledge, • Excellent problem-solving skills: both at the frontline and incident to problem management, • Experience in establishment and adherence to coding standards, • Communicates effectively with colleagues, clients (strong client facing skills), and technology team members, • Exceptional collaboration, listening, presentation, written and verbal communication skills, • Ability to prioritize and handle multiple tasks as well as changing priorities, • Proven ability to work independently or on a team as required, • Previous consulting experience preferred Those with Business Analyst experience are super-duper preferred, • Microsoft Dynamics 365 experience – with certification preferred, • Salesforce Experience, • Tableau and/or Power BI, • C# and JavaScript, • ETL experience particularly SSRS/SSIS/SQL Server, • Relevant MS certifications, • Excellent communication skills and the ability to work effectively in consulting environment, • Excellent documentation skills (esp. technical writing), • Participating in pre-sales work with potential clients, • Design and development of custom CRM plug-ins and custom CRM workflows, • Customizing entity forms and the CRM web application, • Implementing and deploying Microsoft Dynamics CRM, • Configuring the application to meet a client’s requirements using the Microsoft Dynamics CRM Customization SDK Tool Kit, • Identifying creative workarounds to meet requirements without the development of custom code, • Understanding the functional capabilities and limitations for out of the box functionality as well as custom code, • Design and integration of business processes and data flows between CRM applications and other applications, such as back office/ERP applications, • Health, dental, vision, life, and disability insurance, • Paid time off, • 401(k) with matching

BluSynq is currently looking for an AI-driven Customer Success Manager to join our team in the US! About Us: BluSynq is on a mission to transform the way our customers operate. Our AI-powered agent is designed to connect with existing tools, resolve questions, book appointments, and close deals – automatically, 24/7 – via voice, text, and email. We are a fast-scaling, tech-driven startup backed by leading software investors. Role Overview: We are looking for a Customer Success Manager (CSM) to support our expanding customer base across North America in 2026, with expansion to other parts of the world in 2027. In this role, you will be the go-to person for onboarding new clients, ensuring they see the full value of BluSynq, and supporting them throughout their journey. This is more than just a support role – it’s an opportunity to be at the forefront of how AI is reshaping entire industries. The successful candidates will be based anywhere in the US, working in a remote work model! What your day will look like: • Lead end-to-end onboarding for new clients, ensuring a smooth and impactful start, • Build and maintain strong, long-term relationships with clients (service, sales, and admin leaders), • Provide proactive support and issue resolution, managing tickets and client feedback, • Monitor account health and identify growth opportunities within your accounts, • Serve as the bridge between clients and product/tech teams, advocating for user needs, • Conduct training sessions, best practices reviews, and usage optimization calls, • Help shape how BluSynq is adopted and scaled across customers in North America Experience: • 2+ years’ proven experience in Customer Success, Account Management, or similar client-facing role, • Fluent in English (spoken and written); French a plus, • Passionate about technology and AI, with a desire to be part of a future-focused solution, • Confident communicator who builds trust easily and manages relationships professionally, • Organized, proactive, and comfortable handling multiple client accounts, • Curious, eager to learn, and excited about the opportunity to work in a fast-growing startup, • Experience with SaaS or tech support is highly valued, • Able to travel occasionally to Montreal and North America, • Be part of a high-impact AI startup that’s changing the future, • Get in early and grow with the company – we are just getting starter, • Work remotely with a collaborative, international team, • Competitive salary, career growth, and access to cutting-edge tech We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.______ #xigniphi

Civitech is a public benefit corporation dedicated to creating a fairer and more equitable democracy by building the tools and infrastructure needed to increase civic participation, empower Democratic candidates to win, and support the success of progressive causes. Since its founding in 2019, over 500 partners -- a range of nonprofit organizations, national political committees, and individual campaigns -- have utilized Civitech’s tools to reach tens of millions of voters to help create a more equitable and progressive democracy. The Revenue Operations Specialist will own Accounts Payable, Accounts Receivable, Commission payments, Sales Tax compliance, and State Reporting. This person takes pride in executing thoughtfully designed revenue operations. They treat both clients and internal team members as customers to be given excellent service. This is a hands-on role, as we prefer implementing scalable systems instead of hiring people to administer processes. You’ll report to the CFO or VP of Finance. It is important that our team reflects the diversity of the organizations we seek to serve. We strongly encourage women, people of color, LGBTQIA+ people, and others otherwise underrepresented in the technology sector to apply. • Run the company’s Accounts Payable, Accounts Receivable, Commissions payments, Sales Tax, and State Reporting processes., • When you have additional bandwidth and you desire taking on new challenges, you will have opportunities to expand into areas of budgeting, expense management, and other areas of financial operations., • You’ll partner with our high quality, fractional bookkeeping team to ensure our P&L is accurate and our monthly close is efficient., • 6+ years of relevant experience, • Demonstrated success at guiding their own professional development, proactive learning, and building task autonomy in newer areas of responsibility., • Take pride and pleasure in communicating precisely, quickly, and in a way tailored to your audience., • Deep commitment to the mission, paired with the self-awareness to manage your energy and emotions across what is a marathon, not a series of sprints., • Committed to staying for the long term. We are not looking for a brief tour of duty., • CPA, • Confident with Quickbooks Online or Netsuite$90,000 - $110,000 a yearClassification, Salary, and Benefits: Full-time, competitive salary ($90,000-$110,000, based upon experience), with ability to a metrics-based significant performance bonus.Civitech is headquartered in Austin, TX, with employees in various states across the US. The Content Specialist can work from our Austin co-working space or remotely in any of the 27 states currently in Civitech’s footprint (AL, AK, CA, CO, DC, DE, FL, GA, HI, IL, MA, MD, MN, NC, ND, NH, NJ, NV, NY, OH, SD, TN, TX, VA, WA, WI, WY). All candidates must be eligible to work in the US on their own accord, without need for sponsorship, and live / work within one of our designated states above. Why Work At Civitech: -Medical, Vision, & Dental Insurance-401(k) plan-Employee Stock Options-Employer-paid Life Insurance-Short/Long Term Disability Insurance-Flexible Time Off & Paid Company Holidays-Flexible Spending Account-Parental Leave-Flexible Schedules-Professional Development Stipend-Monthly Office Upkeep Stipend Civitech’s Values:-We act with Integrity – At Civitech, we hold ourselves to the highest standards and value open and transparent communications with all of our stakeholders. Our rigorous approach to product design, testing, and data science leads to accurate assessments of our outcomes and challenges us to constantly improve our tools.-We are Changemakers – As a team, Civitech seeks to make transformational change in our democracy by eliminating obstacles meant to hamper contribution from every member of the community.-We are Collaborators - Buoyed by our mission, we look for opportunities to partner with everyone committed to making democracy easier to participate in. We seek to understand the challenges our partners face and use our skills and creativity to help them solve them.-We are Bold – We recognize that disruptive change won’t come with doing business as usual. Civitech seeks to revolutionize civic participation by bringing innovation and creativity to politics. Civitech is not able to provide visa sponsorship at this time. Civitech provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Please be aware that Civitech utilizes E-Verify to verify an employee's eligibility to work in the United States. This step occurs after an offer has been extended and accepted, and after the employee has completed their Form I-9. Please find more information about our participation in this program here. No recruiters or agencies, please!

Job Type Full-time Description The Role We are on the hunt for an exceptional Senior Lead Consultant with extensive experience in software development, project management, and client engagement. This role is designed for a visionary leader who is adept at overseeing complex projects, identifying and resolving issues proactively, and ensuring seamless communication and collaboration across teams. The ideal candidate is not just a manager but a hands-on contributor who can architect solutions, engage with clients, and, if necessary, step into the roles of software engineer, business analyst, project manager, or QA specialist to keep projects on track. Who You Are • You are a collaborator, • You are obsessed with our clients and their needs, • You are a constant learner who loves the craft of application design and development, • You are a “we” person, • You are hungry to help Mind Over Machines grow into the best version of itself, • Learner of all things Consulting – we serve clients, not technology, • Actively participate in client engagement meetings, • Ask thoughtful questions, • Write well-written client & team communication, • Understand the big picture, • Practitioner of our Craft, • Focus on why to take specific paths, • Develop solutions independently, • Facilitate business analysis, • Demonstrate consistent history of technical leadership on multiple projects, • Demonstrate technical depth in multiple skills across the technology stack, • Contributing Project Team Member, • Understand the definition of 'done', • Provide accurate status, • Accurately estimate own effort, • Train and mentor Consultants, • Builder of the House, • Live by MOM’s Code of Conduct, • Provide leadership and oversight for multiple software development projects, ensuring they meet quality standards, deadlines, and budget constraints., • Actively participate in strategic meetings, offering insights, identifying potential issues before they arise, and proposing innovative solutions., • Serve as the primary point of contact for clients, maintaining strong relationships through regular updates and expert advice., • Architect complex software solutions that meet clients' needs while ensuring scalability, performance, and security., • Work closely with software engineers, business analysts, project managers, and QA specialists, fostering a cohesive and productive team environment., • Proactively identify bottlenecks or challenges in projects, devising and implementing strategies to address them swiftly., • Step in to directly contribute to any project role as needed, demonstrating versatility and a deep understanding of all aspects of project development and execution. Requirements Skills We Need From You • A minimum of 10 years of experience in software development, with a strong foundation in Microsoft technologies and a broad understanding of various programming languages and frameworks., • At least 5 years of project management experience, with proven ability to lead and deliver complex projects successfully., • 5+ years of hands-on experience with database design, development, and optimization., • Exceptional leadership skills, with experience in a senior consulting role, demonstrating the ability to navigate complex client engagements and lead diverse teams., • Outstanding problem-solving abilities, with a track record of identifying and resolving project challenges efficiently., • Excellent communication and interpersonal skills, capable of engaging effectively with both technical teams and non-technical stakeholders., • Prior experience as a software architect, with a portfolio showcasing innovative solutions and successful project outcomes., • Microsoft .NET and SQL are a plus, • Power Automate or other RPA tools is a plus, • Power BI and other Business Intelligence tools are a plus, • Power Apps tools are a plus, • Dynamics 365 CRM specifically, setting up, customizing and integrating is a plus, • Azure is a MUST, • front-end Javascript frameworks like jquery, react, vue.js and angular are a plus, • Must have a hungry mind to learn and explore new ideas! (CRITICAL), • Strong problem-solving mindset with the ability to adapt and thrive in a fast-paced, dynamic environment., • Must have a proven track record of successful products from concept to implementation., • Proven ability to effectively collaborate with cross-functional teams., • Entrepreneurial spirit with the drive to take ownership of projects, innovate, and bring new ideas to fruition., • Must have a drive to thrive in an entrepreneurial business where you own your ideas and have the autonomy to make them a reality., • Must have the motivation to deliver on time and provide a professional product for the customer., • Sets up the client for long term success while delivering on the immediate needs of today., • Health, dental, vision, life, and disability insurance, • Paid time off, • 401(k) with matching

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Director is a member of the Account Management Team. This is a consultative sales and Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Financial Services Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Program Management • Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts., • Identify additional products or solutions FA can provide., • Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions., • Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor’s offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitors., • Prepare and deliver quarterly and annual client business reviews., • Document and manage all action/project plans for assigned client base., • Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues., • Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices., • Constantly seek, share, and implement best practices., • Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources., • Partner with internal account team to review program performance.Administrative, • Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers., • Manage monitoring and reporting programs for customers., • Bachelor's degree or equivalent work experience., • 7-10 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience., • Proficiency with MS Office applications including Word, PowerPoint, and Excel., • Strong oral and written communication, and interpersonal skills., • Outstanding multi-tasking and time-management abilities., • Excellent organizational, analytical, problem analysis and problem-solving skills, • Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity, • 40-50 hour work week with additional hours as customers, situations and projects require.Preferred:, • 3 years of virtual work experience First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel., • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Director is a member of the Account Management Team. This is a Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Technology Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 20% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Program Management • Develop clear and thorough strategic account management plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and upsell opportunities and analyze competitive threats. Meet or exceed quarterly and annual revenue objectives within a defined list of named accounts., • Identify additional products or solutions FA can provide., • Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions., • Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over that offered by its competitors., • Prepare and deliver quarterly and annual client business reviews., • Document and manage all action/project plans for assigned client base., • Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues., • Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices., • Constantly seek, share, and implement best practices., • Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources., • Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers., • Manage monitoring and reporting programs for customers., • Host cadence client calls to nurture and grow account relationship., • Bachelor's Degree or equivalent (MBA optional but preferred), • 5+ years’ proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience., • Work experience in professional account management and sales environment is desirable, • Proficiency with MS Office applications including Word, PowerPoint, and Excel, • Familiarity with reporting tools like Lookr Analytics and PowerBI helpful, • Salesforce use and familiarity in helping track client information helpful, • Strong oral and written communication, and interpersonal skills., • Outstanding multi-tasking and time-management abilities., • Excellent organizational, analytical, problem analysis and problem-solving skills, • This position requires travel, which includes overnight travel with as much as 20% travel requirements., • Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity, • Ability to navigate large organizations and build strong internal partnershipsWhy First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel., • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Director, Strategic Accounts is a member of the Account Management Team. This is a Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Program Management • Develop clear and thorough strategic account management plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and upsell opportunities and analyze competitive threats. Meet or exceed quarterly and annual revenue objectives within a defined list of named accounts., • Identify additional products or solutions FA can provide., • Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions., • Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over that offered by its competitors., • Prepare and deliver quarterly and annual client business reviews., • Document and manage all action/project plans for assigned client base., • Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues., • Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices., • Constantly seek, share, and implement best practices., • Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources., • Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers., • Manage monitoring and reporting programs for customers., • Host cadence client calls to nurture and grow account relationship., • Bachelor's Degree or equivalent (MBA optional but preferred), • 8+ years’ proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience., • Work experience in professional account management and sales environment is desirable, • Proficiency with MS Office applications including Word, PowerPoint, and Excel, • Familiarity with reporting tools like Lookr Analytics and PowerBI helpful, • Salesforce use and familiarity in helping track client information, • Strong oral and written communication, and interpersonal skills., • Outstanding multi-tasking and time-management abilities., • Excellent organizational, analytical, problem analysis and problem-solving skills, • This position requires travel, which includes overnight travel with as much as 25% travel requirements., • Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity, • Ability to navigate large organizations and build strong internal partnershipsWhy First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel., • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays, • Access to tech and growth opportunities, and leaders who want you to succeed! More About Our Values Code, • Honor Honesty, Consistency, and Responsibility: Do the right thing, • Cultivate an environment of dignity: Show respect for the individual, • Take an Outside-In approach: Put the client first, • Think out-of-the-box: Innovate and create The salary range for this position is approximately $100-125K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. #LI-LR1 United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Sr. Customer Success Partner is a member of the Account Management Team. This is a consultative sales and Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Transportation Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Program Management • Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts., • Identify additional products or solutions FA can provide., • Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions., • Transportation knowledge of State and Federal Guidelines a plus (DOT, FMCSA, etc.), • Will be working with in the Transportation industry a plus (Driver Qualification knowledge a plus) Excellent organizational, analytical, problem-analysis, and problem-solving skills., • Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor’s offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitors., • Prepare and deliver quarterly and annual client business reviews., • Document and manage all action/project plans for assigned client base., • Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues., • Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices., • Constantly seek, share, and implement best practices., • Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources., • Partner with internal account team to review program performance.Administrative, • Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers., • Manage monitoring and reporting programs for customers., • Bachelor's degree or equivalent work experience., • 7-10 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience., • Proficiency with MS Office applications including Word, PowerPoint, and Excel., • Strong oral and written communication, and interpersonal skills., • Outstanding multi-tasking and time-management abilities., • Excellent organizational, analytical, problem analysis and problem-solving skills, • Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity, • 40-50 hour work week with additional hours as customers, situations and projects require.Preferred:, • 3 years of virtual work experience, • Work experience in the professional sales environment is desirable First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel., • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

"OUR PEOPLE ARE OUR STRATEGY"We are growing and in need of a Remote Weighmaster for our 711 Materials, Inc. Facility. Come join a team with a great company culture that offers competitive wages and benefits!! We offer Paid Time Off, Medical, Dental, Vision Care Insurance. We offer a 401k program. A Pension Program, Life Insurance, AD&D and opportunities for growth and development. The Remote Weighmaster is responsible for accurately weighing and documenting materials, ensuring compliance with industry regulations and company policies. This role involves operating and maintaining weighing equipment, preparing reports, and collaborating with various departments to facilitate the smooth handling of materials. The Remote Weighmaster plays a critical role in maintaining the integrity of inventory records and supports the efficient operation of the department. Duties and responsibilities: • Responds to customer questions and concerns by phone to maintain good customer relations., • Communicate any customer, job site, mix quality, plant, and any other concerns and issues related to the business to the appropriate entity (i.e., sales, QC, operations, or management)., • Remotely Verifies material once loaded and remotely weighs trucks to ensure the correct quantity is shipped., • Computes accounts receivable to ensure the accuracy of cash sales and receipts., • Responsible for recording operating data on a form., • Responsible for reporting malfunctioning equipment and writing repair work orders., • Must have the ability to follow directions from a supervisor., • Must have the ability to appear for work on time. Attendance and detail-oriented are essential to this position. Required skills and qualifications:, • Must be highly dependable., • Telephone, keyboard, computer, and 10-key operator experience are a plus., • A high school diploma or equivalent is preferred., • One to two years of Weighmaster experience preferred, • Construction/transportation administrative experience is preferred., • Proficiency in Microsoft Office Suite and CRM software. AFFIRMATIVE ACTION STATEMENT:Applicants must be currently authorized to work in the United States.We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities • Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience, • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems, • Ability to learn and follow all customer service procedures and policies, • Strive to meet and go above personal and team target goals, • Record, organize and file customer interactions and account changes, • Able to up-sell if needed, • Previous experience in customer support, client services, sales, or a related field, • Excellent at communicating over the phone and other communication platforms, • Basic computer skills and experience, • Able to multitask, • Excellent time management and prioritization skills, • Ability to listen actively, relay information, and answer questions and/or concerns., • Customer-focused for positive customer experience and resolution, • Health Insurance (dental and vision included), • Excellent retirement plan, • Tremendous upward mobility into other positions and management, • Flexible hours, • Remote Position(s) available (work from home)

Cornelis Networks delivers the world’s highest performance scale-out networking solutions for AI and HPC datacenters. Our differentiated architecture seamlessly integrates hardware, software and system level technologies to maximize the efficiency of GPU, CPU and accelerator-based compute clusters at any scale. Our solutions drive breakthroughs in AI & HPC workloads, empowering our customers to push the boundaries of innovation. Backed by top-tier venture capital and strategic investors, we are committed to innovation, performance and scalability - solving the world’s most demanding computational challenges with our next-generation networking solutions. We are a fast-growing, forward-thinking team of architects, engineers, and business professionals with a proven track record of building successful products and companies. As a global organization, our team spans multiple U.S. states and six countries, and we continue to expand with exceptional talent in onsite, hybrid, and fully remote roles. Join our Network Operating System team to build and optimize NOS platforms supporting both SONiC and FBOSS for Cornelis Networks' next-generation switch ASIC platforms. This role combines deep platform integration work—including hardware bring-up, BSP development, and ASIC driver integration—with NOS control plane and data plane development. You'll work collaboratively with hardware, firmware, and SAI/SDK teams to deliver high-performance, production-ready network operating systems. You'll work in an AI-first development environment, leveraging cutting-edge tooling to maximize productivity and impact. Key Responsibilities • NOS Platform Integration: Lead platform porting and BSP development for switch ASIC platforms, including hardware bring-up, driver integration, and platform-specific adaptations, • Hardware Integration: Integrate and validate ASIC drivers, optics/transceiver management, thermal/power management, and BMC/baseboard interfaces, • Multi-NOS Support: Design platform abstractions and implementations to support both SONiC and FBOSS architectures, • NOS Development: Design and implement control plane and data plane components for SONiC and FBOSS, ensuring seamless operation with underlying hardware, • Platform Services: Develop and maintain platform services and daemons for hardware monitoring, configuration, and management, • SAI/SDK Integration: Collaborate with SAI/SDK team to integrate switch abstraction layer with SONiC and FBOSS architectures, • Test Infrastructure: Build and maintain test frameworks, automation, and CI/CD pipelines for NOS platform validation; write comprehensive unit and integration tests, • Performance Optimization: Profile and optimize NOS performance for latency, throughput, and resource utilization, • Open Source Collaboration: Engage with the SONiC and FBOSS open-source communities, contribute improvements where applicable, and stay current with upstream developments, • Technical Collaboration: Work closely with hardware, firmware, and systems teams to resolve integration issues and define platform requirements, • AI-First Development: Leverage AI coding assistants and emerging tooling to accelerate development velocity and code quality Minimum Qualifications • BS in Computer Science, Computer Engineering, or related field, • 7-10 years of software engineering experience, • Strong proficiency in C/C++ and Python, • Linux systems programming and networking stack experience, • Switch/networking hardware experience OR network operating system development experience, • Strong debugging and problem-solving skills for complex hardware/software integration issues, • Excellent communication and collaboration skills, • Commitment to AI-first development practices and continuous learning of emerging AI tooling Preferred Qualifications • SONiC platform development experience (strongly preferred), • FBOSS experience (highly desirable), • Linux kernel and driver development experience, • Network protocol implementation experience (L2/L3 switching, routing, BGP, OSPF), • Switch ASIC/SDK integration experience, • Experience with platform services and daemons (SONiC platform daemons, FBOSS agents, or similar), • Hardware/ASIC architecture understanding, • Performance optimization and profiling experience (perf, gprof, valgrind, etc.), • Open-source contribution history (SONiC, FBOSS, or other networking projects), • Technical leadership and mentoring experience, • Experience with AI-assisted development tools (GitHub Copilot, Cursor, or similar), • Familiarity with test automation frameworks and CI/CD systems, • Experience with platform bring-up, BSP development, or embedded Linux systems Location: This is a remote position for employees residing in the United States. At Cornelis Networks your base salary is only one component of your comprehensive total rewards package. Your base pay will be determined by factors such as your skills, qualifications, experience, and location relative to the hiring range for the position. Depending on your role, you may also be eligible for performance-based incentives, including an annual bonus or sales incentives. In addition to your base pay, you’ll have access to a broad range of benefits, including medical, dental, and vision coverage, as well as disability and life insurance, a dependent care flexible spending account, accidental injury insurance, and pet insurance. We also offer generous paid holidays, 401(k) with company match, and Open Time Off (OTO) for regular full-time exempt employees. Other paid time off benefits include sick time, bonding leave, and pregnancy disability leave. Cornelis Networks does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. Cornelis Networks is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.