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  • Roofing seller representative
    Roofing seller representative
    8 days ago
    Full-time
    Indian Hills, Raleigh

    A roofing sales representative is a technical-sales consultant responsible for inspecting properties, identifying damage, measuring roofs, and closing contracts for repair or replacement services. This role combines interpersonal skills—used for prospecting (via door-to-door canvassing and referrals)—with technical knowledge regarding materials, safety protocols, and building codes. Key Profile and Responsibilities: Inspection and Measurement: Assess the condition of the roof, take precise measurements, and document any damage using photographs for insurance claims or price quotes. Prospecting and Closing: Generate leads, educate potential clients on available material options, and close sales by building trust and demonstrating expertise. Technical Knowledge: Provide expert advice on various roofing types (asphalt, metal, tile), ventilation systems, vapor barriers, and local building regulations. Client Management: Maintain consistent communication with the client from the initial quotation stage through to the successful completion of the project. Required Skills: Persuasive Communication: The ability to explain technical details in simple terms and build rapport with clients. Perseverance: High level of self-motivation for fieldwork and for following up with leads. Organization: Efficient management of schedules for site visits and the preparation of price quotes. Honesty: A focus on helping the client find the best solution for their needs, rather than simply making a sale. This role requires a blend of being an expert advisor and a proactive sales professional, often involving work with homeowners, real estate investors, or property managers.

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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    2 months ago
    $45–$75 hourly
    Full-time
    Garner

    A Customer Service Representative is responsible for interacting with customers to handle inquiries, resolve complaints, process orders, and provide information about products and services. The goal is to ensure customer satisfaction by delivering accurate information and prompt service while maintaining a positive company image. Key Responsibilities • Respond to customer inquiries via phone, email, chat, or in person, • Provide accurate information about products, services, and company policies, • Resolve customer complaints or escalate issues to the appropriate department, • Process orders, forms, applications, and service requests, • Maintain detailed records of customer interactions in the system, • Follow up with customers to ensure issues are resolved, • Identify customer needs and recommend appropriate solutions, • Maintain a professional and positive attitude when interacting with customers Required Skills and Qualifications • High school diploma or equivalent (Associate’s or Bachelor’s degree preferred), • Strong verbal and written communication skills, • Problem-solving and conflict-resolution abilities, • Basic computer skills and familiarity with CRM systems, • Ability to multitask and manage time effectively, • Strong attention to detail, • Ability to remain calm and professional under pressure Preferred Qualifications • Previous experience in customer service or call center roles, • Experience with customer relationship management (CRM) software, • Sales or upselling experience Working Conditions • May work in an office, retail environment, or call center, • Some positions may require evening, weekend, or holiday shifts Performance Expectations • Maintain high customer satisfaction ratings, • Meet response and resolution time targets, • Follow company policies and service standards

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