Service desk jobs in Kansas City, Missouri - Page 4Create job alerts

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the AC Hotel in Kansas City, MO. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests, • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested., • Promptly respond to and resolve guest complaints, • Answer telephone promptly and properly being polite, courteous, and friendly, • Be friendly, thorough, accurate and efficient in taking reservations, • Be friendly, thorough, accurate and efficient in performing Check-ins, • Assist guests with luggage upon their arrival to and departure from the hotel, • Use the guests’ names, • Be knowledgeable and helpful about the local area, the hotel and hotel services, • Handle messages, wake-up calls, mail, and faxes properly, • Assist guests’ with laundry/dry cleaning needs, • Know of incoming VIPs, • Follow all applicable Company Standard Operating Procedures., • Perform other assignments as directed by the General Manger., • Be an enthusiastic, helpful and positive member of the team, • Be professional, responsible and mature in conduct and behavior, • Be understanding of, encouraging to and friendly with all co-workers, • Be self-motivated and use time wisely, • Maintain open line of communications with each department, • Communicate pertinent information, • Respond positively to new ideas, • Openly accept critical/developmental feedback, • Maintain effective communication through the use of meetings, log books and bulletins, • Be available to help other departments in emergency situations, • Adhere to all work rules, procedures and policies established by the company including, but not, • limited to those contained in the associate handbook., • Safety and Security Skills, • Properly handle and account for keys, • Be knowledgeable of policies regarding emergency procedures and security concerns, • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available, • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items, • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets, • Have full understanding of franchise honors program, • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:, • Verifies all information on reservations check-in; name, address, method of payment, etc., • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers, • Identifies and records special billing instructions and notifies accounting, • Completes shift closing accurately by getting appropriate approval signatures and authorization codes, • Adheres to hotel policies regarding the use of cash banks, • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift, • Report potential sales contacts to the sales department protection of guests’ room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Must be able to speak, read, write and understand the primary language(s) used in the workplace., • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Must possess basic computational ability., • Must possess basic computer skills., • Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions., • Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to lift up to 15 lbs occasionally., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Ability to spend extended lengths of time viewing a computer screen., • Requires manual dexterity to use and operate all necessary equipment., • Must have finger dexterity to be able to operate office equipment Other: • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance, • Parental leave, • Referral program

Job DescriptionDescription: Position Summary: The Administrative Assistant for the Aftermarket/OEM Sales Department provides comprehensive administrative and clerical support to the sales team, ensuring efficient operations and excellent customer service. This role is responsible for assisting with order processing, maintaining accurate records, coordinating communications between departments, and supporting the overall sales and customer relationship management process. Key Responsibilities: • Sales Support:, • Prepare sales quotes, proposals, and customer correspondence., • Enter and track customer orders, ensuring accuracy and timely processing., • Support the preparation of bids, contracts, and other customer documentation., • Customer Service:, • Act as a liaison between customers and the sales team, addressing inquiries and resolving issues promptly., • Assist in maintaining strong relationships with key customers, distributors, and OEM partners., • Administrative Functions:, • Maintain organized electronic and paper filing systems for sales records, price lists, and customer information., • Schedule and coordinate meetings, travel arrangements, and department calendars., • Prepare regular sales reports, dashboards, and performance summaries., • Data & System Management:, • Update and maintain customer and sales data in CRM and ERP systems (e.g., Odoo, SAP, or similar)., • Generate reports and analyze sales metrics as requested by management., • Collaboration & Coordination:, • Work closely with production, purchasing, and logistics to ensure accurate order fulfillment and delivery schedules., • Support the marketing team with product literature, catalogs, and promotional materials when needed., • General Office Duties:, • Assist with expense reporting, supply ordering, and other administrative tasks as required., • Provide backup support for other administrative roles as needed.Requirements: Qualifications: • Education: High school diploma or equivalent required; associate’s degree or higher preferred., • Experience:, • Minimum 2–3 years of administrative experience, preferably in a manufacturing, industrial, or sales environment., • Familiarity with aftermarket or OEM product sales is a plus., • Skills:, • Strong proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)., • Experience with CRM/ERP systems (e.g., Odoo, SAP, Salesforce)., • Excellent written and verbal communication skills., • Strong attention to detail, organizational, and time management skills., • Customer-focused and service-oriented, • Dependable and proactive, • Team player with strong interpersonal skills, • Analytical and detail-driven, • Prolonged periods sitting at a desk and working on a computer., • Occasional lifting of up to 25 lbs (files, product samples, etc.).

Job Description Location: My Place Hotel-Independence, MO About the Role: Join the dynamic guest service team at My Place Hotel as a Night Auditor! In this key role, you'll be the go-to person for all guest needs during the night shift, handling everything from reservations and check-ins to addressing guest inquiries. If you're an organized, dependable multi-tasker with a positive attitude and a strong knowledge of the local area, we want you on our team! What You'll Do: • Guest Services: Provide a warm, welcoming experience for all guests. Handle reservations, check-ins, check-outs, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to policy., • Guest Assistance: Address guest questions, concerns, and complaints with comprehensive knowledge of the hotel, amenities, and local attractions, including restaurants, shopping, attractions, and churches., • Night Audit & Paperwork: Complete the Night Audit Checklist, manage cash logs, call logs, and maintain all necessary paperwork. Keep the Front Desk Log updated and review previous shift logs at the start of each shift., • Cleaning & Laundry: Perform some cleaning duties, including laundry, vacuuming, dusting, and ensuring the front desk, lobby, and housekeeping areas are tidy and well-stocked., • Safety & Security: Adhere to all safety and security protocols, regularly inspect the property, ensure exterior doors are secure, and report any potential hazards. To excel in this role, you'll need a combination of technical skills and personal qualities: Positive, Customer-Focused Attitude: A friendly, welcoming demeanor is essential for providing the high level of service our guests expect. Basic Computer Skills: Proficiency in Microsoft Office and other basic computer applications is required. Strong Communication Skills: You'll need excellent written and verbal communication skills to interact effectively with guests and colleagues. Multi-Tasking & Organizational Abilities: This role requires the ability to manage multiple tasks simultaneously. Dependability & Professionalism: We're looking for someone reliable, professional, and consistent in their work. Attention to Detail: Accuracy is crucial, especially when handling financial records and guest information. Benefits: • Competitive Pay: $16-18, • Monthly Bonus Potential, • Flexible Scheduling, • Direct Deposit, • Cross-Training If you're seeking a role that is not only rewarding but also offers excitement and growth opportunities, the Night Auditor position could be the perfect fit for you. This is your chance to apply your skills, personability, and dedication in a way that makes a real difference. Join our team and take pride in creating a safe and welcoming environment for our guests, while advancing your career in the hospitality industry. Apply today and Make My Place Your Place! Job Posted by ApplicantPro

Job DescriptionAre you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today!Compensation: $16 - $18 Hourly Responsibilities: • Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required, • Process additional administrative, bookkeeping. and accounting procedures as required, • Ensure all guests feel they are having an exceptional experience at the property, • Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages, • Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general managerQualifications:, • Some college is preferred but a high school diploma or equivalent is required, • Proficiency with computers is required; experience with reservation and accounting software is desired, • Excellent customer service and communication skills are required, • Flexible overnight hours are required, • Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not requiredAbout Company Began as a small company with a single hotel and one man’s vision to create a luxury experience accessible to everyone. From humble beginnings, Lotus Hospitality has expanded to operate seven hotels in less than a decade. Mark learned through years of hard work and experience how to capitalize on opportunities and maximize the potential of underperforming projects. From the execution of the company’s first major project in Kansas City, Lotus Hospitality’s unique new properties and historic refurbishments have changed the landscape of the city and sparked growth throughout the downtown corridor. But we’re nowhere close to finished.

Job Description Hampton Inn and Suites Downtown Kansas City Crossroads is seeking a detailed, outgoing, customer service pro to fill our Night Auditor position. As a Night Auditor, you’ll be able to showcase your organizational skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits package. ABOUT US: At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. • PASSIONATE – Passionate with the spirit to serve., • EXCELLENCE – Committed to excellence that inspires results., • ADAPTABLE – Adjust, adapt, and overcome., • COMMUNITY – Creators of a collaborative community invested in growth. WHAT YOU'LL DO: • Provide outstanding service while checking guests in and out during the overnight shift., • Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy., • Process payments for guests and make necessary changes/updates to their accounts., • Enter and update reservation information in the system., • Collaborate with other departments to communicate information about room availability and status., • Maintain the front desk ensuring the area is clean, welcoming, and organized., • Close and balance room accounts., • Run, print, and distribute various reports., • Preferred 1 year of customer service experience., • Exceptional verbal and written communication skills., • Ability to cultivate a productive team that embodies PEACH. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must be able to stand for prolonged periods of time., • Must be able to lift up to 15 pounds., • Competitive Wages: We believe in recognizing and rewarding our team members for their hard work., • Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!, • Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career!, • Nationwide hotel employee rates at select properties., • Medical, Dental, and Vision coverage., • Paid vacation time. Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. ADDITIONAL INFORMATION: This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Job Description Loews Hotels & Co has ventured into Kansas City, MO with the new Loews Kansas City Hotel. The 800-room hotel features 60,000 square feet of meeting & function space, with a sky bridge connecting to the 800,000 square foot Kansas City Convention Center. The hotel marks the first hotel catering to groups & meetings to open in more than 20 years in Kansas City. Two signature restaurants, a Grab & Go bakery and a rooftop lounge will round out this all glass, 24 story hotel, which stands out on the city's skyline. Loews Kansas City is located at the cornerstone of an already vibrant and continuously growing downtown Kansas City. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, • Pet Insurance and Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement A friendly and energetic Bell Person dedicated to enhancing our guest experience through exceptional service and support. A successful candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. Who You Are: • Approachable with a warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members., • Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs., • Skilled communicator capable of engaging with guests and team members with clarity and professionalism., • Proactive with the ability to handle various tasks and adjust to changing situations., • Welcome and assist arriving and departing guests with professionalism and courtesy., • Safely handle and transport luggage, baggage, and packages., • Securely store luggage while awaiting transfer., • Provide detailed information about room types, amenities, and hotel facilities to guests and addresses guest inquiries., • Communicate hotel emergency procedures as needed., • Offer information about the hotel and local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs., • Transport guests safely to and from property areas., • Build positive relationships with all hotel departments, Front Desk, Valet Parking, Concierge, and Housekeeping., • Remain vigilant at your post when not assisting guests, ensuring guest safety and notify Security if necessary., • Ensure cleanliness and proper condition of all equipment and work areas, coordinating with Housekeeping for major cleaning tasks., • High school diploma or equivalent work experience preferred., • Previous experience in a hospitality or customer service role preferred., • Ability to lift items more than 75lbs, such as luggage.

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Part time Weekend Night Audit for the Fairfield Inn Kansas City at the Legends, In Kansas City, Kansas. Hotel is due to open Mid July Night Auditor (Overnight Shift 11 PM-7 AM) Friday & Saturday Nights. Rate of pay: $17.00 Job Purpose: The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Check guests in, issue room keys, and provide information on hotel services and room location., • Ensure required identification is taken from guests at check-in in line with local legislative requirements., • Answer phones in a prompt and courteous manner., • Up-sell rooms where possible to maximize hotel revenue., • Answer, record and process all guest calls, messages, requests, questions or concerns., • Record guest preferences in the system., • Check guests out, including resolving any late or disputed charges., • Accurately process all cash and credit card transactions using established procedures., • Issue, control and release guest safe-deposit boxes in line with hotel procedures., • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up., • Take action to solve guest problems/complaints using appropriate service recovery guidelines., • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty., • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes., • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Frequently standing up behind the desk and front office areas., • Carrying or lifting items weighing up to 50 pounds / 23 kilograms., • Handling objects, products and computer equipment., • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • Employee assistance program, • Employee discount, • Flexible schedule, • Referral program