Technical analyst jobs in Chicago, Illinois - Page 3Create job alerts

A Practice Lead at Perficient blends broad solution and practice leadership with technology expertise. In this role, you will be our go-to expert for Microsoft Fabric and the Microsoft Intelligent Data Platform, guiding the GTM strategy for the organization and growing Perficient's overall capabilities while working with enterprise clients on modern data-platform transformations. You will: • Oversee the growth of Microsoft Fabric and Microsoft Intelligent Data Platform by defining and executing go-to-market strategies in-line with Perficient and Microsoft direction, • Maintain and expand Microsoft relationships, serving as a key point of contact for the Fabric business inside Perficient, • Act as a subject matter expert, actively guiding technical solutions, sales enablement and innovation in this space, • Own Fabric evangelism and presales conversations, partnering with account teams to shape new opportunities., • Work with clients to strategize their Fabric Lakehouse and Real-Time Analytics solution,, • As part of Perficient's Microsoft Business Unit, you will mentor architects and consultants, influence practice direction, and represent Perficient in the growing Microsoft Fabric ecosystem. RESPONSIBILITIES • Own and drive the Go To Market capability for Microsoft Fabric implementations and EDW modernizations., • Maintain knowledge of Microsoft product roadmaps, client funding mechanisms and capabilities in this space, • Lead discovery workshops to capture business and technical requirements for data ingestion, modeling, analytics, and visualization., • Develop and lead practice strategies around technical capabilities such as:, • Fabric Lakehouse architectures, • Fabric Pipelines / Data Factory ETL & ELT processes, • Fabric Warehouses, • Real-Time Analytics solutions, • Power BI semantic models, • Produce high-quality sales enablement material that aligns to Microsoft direction., • Guide both sellers and delivery on the capabilities in this space., • Liaise with offshore teams to drive global capabilities that expand client options., • Mentor colleagues on Fabric best practices and contribute to Perficient's Fabric community of practice., • Support sales pursuits with demos, POVs, and statements of work., • Your experience working with Microsoft will be key in building out a go to market strategy and enable Perficient sellers with the right messaging and key materials. Additionally, you will foster an engaging colleague culture that inspires strong team and individual performance, in line with Perficient's People Promise. QUALIFICATIONS • 10–15 years of professional experience, including 5 + years leading practices, • Experience working with the Microsoft channel with a current rolodex of contacts in good standing., • Expertise in Microsoft Fabric across all experiences (Data Engineering, Data Factory, Data Warehouse, Data Science, Real-Time Analytics, Power BI)., • Proven ability to drive go-to-market strategies focused on helping clients maintain and modernize enterprise data warehouses (EDW) while implementing Fabric-based architectures., • Hands-on front-end (Power BI dashboards, semantic modeling) and back-end (Lakehouse, pipelines, warehouses) consulting experience., • Leadership history in professional-services/consulting environments, including capability development, project estimation and client workshop facilitation., • Possesses a strong understanding of AI capabilities, limitations, and ethical considerations., • Microsoft certifications such as:, • DP-600 Fabric Analytics Engineer Associate, • DP-700 Fabric Data Engineer Associate, • PL-300 Power BI Data Analyst Associate, • Strong grasp of Microsoft Cloud Adoption Framework principles, data-governance concepts, and Purview integration., • Excellent verbal and written communication skills with both technical and non-technical audiences., • Experience leading globally distributed teams; willingness to mentor junior staff., • • Bachelor's degree in Computer Science or related field (Master's preferred)., • Must be willing to travel as client and project needs dictate. Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated. Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us. Applications will be accepted until the position is filled or the posting is removed. The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $180,000-220,000. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our benefits overview. #LI-KG1 ABOUT US Perficient is the global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world's most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what's possible - while building a career filled with growth, balance, and purpose.

Seeking a highly technical and analytical Business Analyst to enhance investment technology platforms. Responsibilities include eliciting and translating business needs from portfolio managers, traders, and.

Job Description The Executive Chef is a key culinary management position responsible for the supervision and organization of a high-volume kitchen, developing customized menus and recipes, as well as overseeing proper food safety and sanitation procedures. The Executive Chef contributes to building top line sales and profitability through premium customer service and exceeding industry standards. The ideal candidate must be able to produce gourmet, restaurant quality food in very high volume while increasing productivity and quality standards. The Executive Chef must be able to work as a team member alongside managers from the operations and sales departments. Specific Responsibilities: MANAGEMENT OF THE CULINARY OPERATION (50%) Contribute to the success of the culinary function by managing operations according to Catering by Michaels policies, procedures and values. Support the brand by developing creative culinary solutions that position Catering by Michaels as an industry leader. • Manage the culinary operation; provide cross-functional leadership and direction within the entire operational community, • Manage and audit food inventory, • Manage food and labor costs in accordance with budget, • Manage the preparation and production of the menus sold for events, • Manage the daily closing of the kitchen, • Manage labor scheduling and approve daily time & attendance records, • Ensure targeted food costs are maintained through management of the Purchasing Sous Chef. Oversee the proper purchasing, storage, production, and utilization of inventory., • Conduct regular department walk-throughs and random food tastings., • Enforce compliance with company policies., • Assist with hiring processes and staffing decisions, • Recruit new culinary staff through networking and participation in hiring events, • Professionally develop team members by conducting regular evaluations against defined expectations. Correct any deficiencies through coaching, mentoring and instructing., • Assist with daily prep list including but not limited to butchering, sauce making, and special items to ensure accuracy and quality control, • Organize and teach educational classes for the sales team and culinary staff, • Assist with the development, implementation and maintenance of policies and procedures to improve operating efficiency, • Maintain a safe working environment by developing, implementing and directing safety programs RECIPE TESTING AND DEVELOPMENT (25%) Supervise the overall recipe development process for the Food & Beverage Development team ensuring that recipes are sound from a culinary preparation, proper yield and proper nutritional perspective. Areas of focus to include: • Complete product development projects (concept through commercialization) within required timelines and specifications, • Solicit, organize and analyze data and prepare reports on product development research, • Collaborate with suppliers, purchasing and management in obtaining high quality ingredients consistent with projects, • Provide monitoring and technical assistance when transferring new products or processes to production, • Keep up to date on current trends by subscribing to numerous restaurant and catering periodicals, • Research ingredients cost, packaging cost, manufacturing cost and quality issues to insure prototype products have a high probability to meet criteria upon scale-up, • Gain and share technical knowledge keeping informed of new technologies, ingredients, products and processes as required, • Responsible for the analysis of new ingredients / flavors and complete documentation including specifications on new raw materials, • Collaborate with the Culinary Analyst to provide education regarding products to the Sales Department, • Utilize Recipe Writing Style Guide and Weight & Measures Reference Tools, • Assist in and manage special projects as assigned by the Executive Management Team, • Support the sales process by actively participating in client tastings, • Attend events as needed to provide leadership and mentoring for culinary employees, • Support Sales staff in development of new menus and menu items, • Provide accurate and reliable pricing information to Sales staff, • Establish effective relationships that result in working closely with Culinary, Operations and Sales teams, • Schedule daily tasks with flexibility to create the ability to quickly change focus to provide on the fly support for items on the production floor and in active sales proposals, • Research and collect information and supporting data in preparation for meetings, work projects and reports. CANDIDATE PROFILE Experience and Personal Attributes • Advanced culinary degree/certification preferred, • Minimum 8 years of progressive culinary experience within the hospitality industry, • Advanced knowledge of F&B preparation, storage, sanitation and licensing requirements, • Strong project management skills from conception to completion, with ability to manage multiple tasks simultaneously to deadline, • Proven leader with ability to inspire others to work toward a common goal; and reach their potential, • Hands-on management style that emphasizes direct involvement in the day to day operation, • Strong knowledge of financial management disciplines to include but not limited to P&L, budget design and management, and financial analysis, • Ability to identify and resolve issues and alert executive leadership to potential areas of liability, • Ability to manage confidential information and maintain its integrity, • Working knowledge of Spanish required - Fluency preferred, • Strong analytical and problem solving skills are essential, • Effective verbal communication skills demonstrated through presentations and training, • Written communication skills demonstrated through specification documentation and other communications materials, • Highly motivated individual with ability to work in a face paced environment, • Ability to work daily with the Microsoft Office Suite, • Experience working with Galley recipe software highly desirable but not required Job Posted by ApplicantPro

Job DescriptionSenior FOIA AnalystEmployment Type: Full Time, Mid-LevelDepartment: Information Technology CGS is seeking a Senior FOIA Analyst to join our team supporting the legal mission of a large federal agency. This position will allow candidates to demonstrate expertise in processing FOIA requests, creating FOIA correspondence, and communicating negotiations, among additional relevant tasks. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Receive, review, and analyze new and backlogged Freedom of Information Act (FOIA) requests.- Intake incoming requests and prepare FOIA request folders.- Enter request data in the FOIA tracking database.- Draft response letters and other FOIA correspondence.- Communicate and initiate negotiations with requesters, FOIA staff, sponsors (or regulated industry representatives), and contractors pertaining to records requested and associated information to be released.- Serve as a liaison with requesters, and on rare occasions, other agencies and appellants, regarding records that may involve more than one (1) agency component/office.- Coordinate searches for responsive documents and identify duplicate records.- Review program records for responsiveness and offer release determinations.- Ensure released materials do not contain information exempted under the applicable exemptions. Qualifications:- Three (3) years of experience processing Freedom of Information Act (FOIA) requests.- Demonstrated experience and knowledge of FOIA rules and regulations; specifically applying exemptions b(4), b(5), and b(6).- Experience redacting records with trade secrets and confidential commercial information.- Ability to read, write, speak, and understand English.- Ability to work independently.- Excellent oral and written communication skills.- Ability to obtain a government security clearance. Ideally, you will also have:- Prior federal government experience is valued. - Experience with FOIA tools like FOIA EXPRESS.- Experience using SecureRelease.- Active security clearance preferred. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: For more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionDescription: Chicago Atlantic is a private markets alternative investment manager focused on industries and companies where demand for capital exceeds traditional supply. The firm’s investment strategies include opportunistic private credit and equity with focuses on loans to esoteric industries, specialty asset-based loans, liquidity solutions and growth and technology finance. Chicago Atlantic has closed over $2.7 billion in credit facilities. Chicago Atlantic’s team of over 85 professionals has offices in Chicago, Miami, New York and London. For more information on Chicago Atlantic’s investment opportunities and financing products, visit chicagoatlantic.com. The Senior Analyst/Associate position will play a critical role in developing data acquisition methods and visualizations that enable data-informed decision-making and operational insights across the firm. The ideal candidate combines technical analytics expertise with strong business acumen to support investment and operational strategies. Requirements: What You'll be Doing: • Aggregate, organize, and transform data from multiple platforms and systems to develop or improve model accuracy and reporting efficiency., • Design, build, and maintain data pipelines and transformation layers to ensure data accuracy and completeness., • Develop and maintain QlikSense dashboards and reports to visualize performance and deliver actionable insights to business stakeholders., • Build, maintain, and calibrate business and forecasting models to support operational planning and executive decision-making., • Collaborate closely with portfolio company executives and directors to ensure analytics are accurate, comprehensive, and focused on value creation. Identify and track key operational drivers and maintain KPI reporting., • Support monthly operating reviews by analyzing financial and operational trends and highlighting insights., • Conduct ad hoc analyses across departments and present findings clearly to executive stakeholders., • Bachelor’s degree in a quantitative field (e.g., Computer Science, Statistics, Mathematics, Finance, Accounting, or Economics)., • 3–5+ years of experience in data analytics, business intelligence, or financial analysis., • Proficiency in Qlik is required. Experience developing Qlik applications, data models, and visualizations is strongly preferred., • Advanced Excel skills are a plus., • Strong SQL skills and familiarity with other analytics tools or programming languages., • Experience applying quantitative and statistical methods to solve business problems., • Ability to communicate technical analysis clearly to senior management and non-technical audiences., • Languages: SQL, Qlik, VBA, JSON, • Software: QlikSense, Excel, Microsoft Dynamics 365 Business Central, Power Automate, Postman, Databricks

Job DescriptionBenefits/Perks • Careers Advancement Opportunities, • Flexible Scheduling, • Competitive Compensation Responsibilities • Provide direct client care in individual and group settings in therapeutic preschool setting., • Follow the prescribed behavioral skill acquisition and behavior reduction protocols., • Collect, record, and summarize data on observable client behavior., • Assist with parent and caregiver training in line with clients individualized treatment and behavior reduction protocols., • Assist Behavior Analysts with skill acquisition and behavior reduction assessments., • Assist Behavior Analysts in preparing client materials as instructed., • Maintain a clean, safe, and organized work and therapy environment., • Collaborate with the treatment team including client, parents and caregivers, outside professionals, and co-workers., • Maintain and acquire technical knowledge by attending required trainings., • Adhere to all HIPAA, facility, and licensing standardsQualifications, • Experience working with children, • Previous experience as a behavioral health therapist, preferred, • Basic Life Support (BLS) and CPR certified, preferred, • Reliable

Job Description We are looking for a skilled Desktop Support Analyst to join our team in Chicago, Illinois on a contract basis. This hybrid position involves providing technical support to internal users, including senior executives and attorneys. If you have strong communication skills, technical expertise, and enjoy delivering exceptional support, we encourage you to apply. Responsibilities: • Provide desktop support for internal users, ensuring smooth operation of systems such as Outlook, Teams, and NetDocs., • Manage and troubleshoot issues related to Office 365 and Azure Active Directory., • Offer technical assistance to senior executives and attorneys, maintaining a high level of professionalism., • Configure, maintain, and support desktop hardware and software environments, including imaging PCs and workstations., • Resolve technical issues related to Windows 10 in a timely and efficient manner., • Collaborate with team members to implement solutions and improve user experience., • Ensure all support tickets and requests are documented and addressed promptly., • Maintain and update Active Directory accounts as needed for internal user access., • Provide guidance and training to end-users to enhance their understanding of tools and systems., • Monitor system performance and identify opportunities for improvement., • Proven experience in desktop support, including proficiency with tools like Outlook and Teams., • Strong knowledge of Office 365 and Azure Active Directory., • Familiarity with NetDocs or similar document management systems., • Excellent communication skills, with the ability to interact effectively with C-level executives., • Experience in configuring and troubleshooting desktop hardware and software., • Solid understanding of Windows 10 operating system., • Ability to manage Active Directory accounts and permissions., • An efficient and customer-focused attitude, with a commitment to delivering exceptional service.

Job Description Service Desk Analyst (Remote - U.S.) Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst! We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients. K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Service Desk team. Career opportunities abound both within the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical tract. The position comes with a full array of benefits, health insurance and matching 401k, and many more perks. This opportunity is remote! The first week will be spent with our dedicated Service Desk Training team Monday through Friday 9:00 AM to 5:30 PM CST before moving to their working shift schedule. • We are looking for candidates who are able to work any days of the week (any combination of days Monday through Sunday) 1st and 2nd Shift. Essential Duties and Responsibilities • Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues., • Provide over-the-phone, email, and chat support., • Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue., • Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customer’s reported issue., • Properly ticketing all customer requests with detailed information regarding the issue reported. Service Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets to successfully relay information back to the customer or other support team members., • Maintain a regular and reliable level of attendance. Knowledge Skills and Abilities • High School Diploma or equivalent., • Strong verbal, written, and typing skills., • Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Service Desk Analyst’s success., • Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment., • Ability to act independently and make decisions within the scope of the position’s responsibilities., • Always display the utmost professionalism with team members as well as end-users. · Ability to function well in a high-paced and at times stressful environment., • Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until a permanent resolution can be found., • Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions. Prolonged periods of sitting at a desk and working on a computer Will require Intune “Mobile Device Management” software installed on a personal device(s) K2 SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER Diversity and inclusion matter to us here at K2 Services Associates. We celebrate our differences and advocate an environment where everyone feels included. We are proud to be an equal opportunity employer – and celebrate our employees’ differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment. Powered by JazzHR k4kSKWGhvt

Job DescriptionThe Americas Technical Support team at Fidessa (part of the ION Group) provides technical application support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams. Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment. Our team is faced-paced, keeping up with regulations and changes in technology. Role We are looking for Technical Support Analyst to focus on second-level technical application support. This is an excellent opportunity for a recent grad or someone with up to 3 years of experience. We have a growth culture from within and this role provides a career track for anyone who has an interest in technology, financial products, trading, client support, product management, or technical account management.Responsibilities • Investigates incidents assigned to them., • Prioritizes incidents and keep them up to date on the internal incident tracking system., • Communicates updates effectively and promptly to the client., • Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation., • Deals with unexpected events or failures which limit clients use of the supported systems, • Carries out application system checks, aiming to identify and resolve issues before they impact clients, • Develops strong working relationships with other departments to assist with the delivery of our service to clients, • Adheres to "best practice" and department procedures for client communications, incident progression and investigation, • Participates in the team shift patterns and assists with weekend work and out of hours escalation when requiredRequired Experience, Skills and Competencies, • BS in Computer Science, Computer Engineering, or equivalent degree., • Ability to read and understand code in one or more of the following: C++, TCL, UNIX/Shell Scripting. Exposure to Java or other mainstream programming languages would also be acceptable., • Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure, • Good grounding in and desire to develop technical skills in areas such as database technologies and system performance., • Ability to troubleshoot and approach problem solving in a logical manner, • Technical Support Analysts need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers, • Excellent written and verbal communication skills, • A confident and professional manner, • Able to manage own time and a changing workload, • Co-operative approach to working with team members and other departments, • Able to view situations from a customer perspective and act accordingly, • A strong desire to develop a deep understanding of financial markets and business flows and system functionality

Job Description We are looking for a Help Desk Analyst II to join our team in Chicago, Illinois. This part-time position is ideal for individuals with a strong technical background who are eager to provide excellent IT support and grow into a long-term role. As a contract opportunity, this role offers flexibility in scheduling while requiring on-site presence to deliver top-notch Tier 2 support. Responsibilities: • Provide Tier 2 technical support, addressing and resolving IT-related issues efficiently., • Troubleshoot and resolve problems related to Microsoft Windows 10 and Active Directory., • Manage service desk tickets, ensuring timely responses and resolutions., • Support mobile device management operations and ensure proper system functionality., • Collaborate with team members and end-users to identify and implement solutions., • Maintain professionalism and clear communication when assisting users., • Ensure on-site presence as required to meet support needs and uphold reliability., • Follow established procedures and guidelines while contributing to process improvements., • Utilize technical expertise to diagnose and resolve hardware and software issues., • Proven experience in Tier 2 IT support roles., • Strong knowledge of Active Directory and Microsoft Windows 10., • Ability to troubleshoot hardware and software issues effectively., • Familiarity with mobile device management systems., • Experience in managing service desk tickets and providing timely resolutions., • Excellent communication skills with a detail-oriented approach., • Ability to work independently while adhering to instructions., • Reliable and punctual with a commitment to on-site presence.

Job Description Title: Helpdesk Analyst Location Chicago (financial district) Compensation: Competitive salary Position Type: Full-Time / Perm Join a growing financial firm (200+ employees) known for strong values, collaboration, and rock-solid engineering. We’re looking to hire a Helpdesk Analyst provide timely and effective technical support to end-users via phone, email, and a ticketing system. The ideal candidate will be a customer-focused problem-solver who can diagnose, troubleshoot, and resolve issues related to computer systems, software, and hardware in a fast-paced environment. Essential duties and responsibilities • User support: Respond to, analyze, and resolve technical support requests from internal users in person, by phone, or through electronic communication., • Troubleshooting: Diagnose and fix issues related to hardware (e.g., laptops, desktops, printers, headsets, networking devices, etc.), operating systems (e.g., Windows), and software applications (e.g., Microsoft 365)., • Ticket management: Log, track, and document all support incidents and service requests in a ticketing system, providing clear and concise communication with users throughout the process., • Escalation: Escalate unresolved or complex issues to higher-tier support teams or management in a timely and professional manner., • Account maintenance: Perform routine user account administration, including password resets, account unlocks, InTune, and access control modifications using tools like Active Directory., • Network assistance: Troubleshoot basic network connectivity issues, including problems with local area networks (LAN), Wi-Fi, and VPN access., • Documentation: Contribute to and maintain the internal knowledge base with solutions and procedures for common technical problems., • Equipment deployment: Assist with the setup, configuration, and deployment of new computers, software, and other IT equipment for new employees., • Technical knowledge: A solid understanding of computer hardware, selected software applications, and basic networking concepts., • Problem-solving: Strong analytical and diagnostic skills with the ability to methodically break down complex issues., • Communication: Excellent verbal and written communication skills to clearly explain technical solutions to non-technical users., • Customer service: A patient, empathetic, and professional demeanor, especially when assisting frustrated users., • Organization: The ability to prioritize and manage multiple tasks and support tickets effectively in a fast-paced environment., • Education: Bachelor's degree is preferred., • Great culture – Long-tenured, friendly team with high internal respect, • Growth opportunities – leverage latest technologies + platform unification = exciting projects, • Stability – Financial industry, low turnover, strong leadership ???? Apply now to learn more.