L2/L3 Technician (MSP Experience Required)
8 days ago
Lake in the Hills
Job Description CSI Tech is growing! CSI Tech is seeking experienced L2 / L3 Help Desk Technicians with proven MSP (Managed Service Provider) or TSP (Technology Service Provider) experience serving multiple clients simultaneously. Compensation is based on experience level and tier placement. CSI Tech is an established information technology firm with over 25 years of serving clients nationwide. We provide Managed IT Services exclusively to the SMB market. As a small business, we understand that the quality of our people defines the quality of our company. CSI Tech offers a positive environment, flexible scheduling, generous pay, paid time off, 401K matching, professional training, paid training materials, certifications, and excellent benefits. Why CSI Tech • Unmatched advancement and growth potential, • Application, • Video Interview, • Technical Interview (In-Person), • Perform remote help desk support (L2/L3 level), • Participate in project work and escalations as needed, • Determine the best solution based on the issue and details provided by customers, • Create and maintain documentation, relevant notes, and time entries, • Perform remote desktop, network, and server maintenance, • Follow up and update customers with clear status updates and information, • Strong personal interest in technology and continuous learning, • MSP or TSP experience serving multiple clients simultaneously is required, • Past and demonstrated experience as an L2 or L3 Help Desk Technician, • Proven understanding of computer systems, mobile devices, and other technology products, • Ability to diagnose and resolve advanced technical issues independently, • Ability to ask for help and escalate appropriately when needed, • Strong attention to detail and adherence to process, • Solid written communication skills, • Experience working within a ticketing system, • Proficient in Microsoft 365, Entra ID, Intune, Exchange, SharePoint, OneDrive, • Experience with Active Directory, • WatchGuard experience is a plus, • Opportunity to participate in our Standards Committee, • Opportunity to participate in Centralized Services, overseeing all services delivered to clients, • Develop and maintain SOPs and internal documentation, • Learn and integrate new security technologies, • Microsoft 365, Entra ID, Intune, Exchange, SharePoint, OneDrive, • Kaseya / Datto, • Autotask, IT Glue, Datto Backup, SaaS Defense, SaaS Protect, Datto RMM, Datto EDR, Datto AV, SaaS Alerts, Dark Web ID, Inky, • Premier L2 Support / Escalation with Kaseya / Datto, • HPE / Aruba, • VMware, • Hyper-V, • WatchGuard, • Microsoft Windows Server, • Mailhardener, • Flex-Time Agreement / Hybrid Position, • Paid Certifications, • CBT Nuggets Subscription, • Regular Employee Reviews, • 401K Matching, • Professional Training, • Medical, • Vision, • Cell Phone Stipend, • Internet Stipend, • Mileage Reimbursement, • Laptop, • CSI Tech Apparel, • Stocked Kitchen, • Costco or Sam’s Club Membership, • Competitive Paid Time Off PolicyCompany DescriptionCSI Tech is an established information technology firm with over 25 years of serving clients nationwide. Our company provides Managed IT support to the SMB market. As a small business, we understand that the quality of our people defines the quality of our company. CSI Tech offers a positive environment, flexible scheduling, generous pay, paid time off, 401K matching, professional training, paid training materials, certifications, and excellent benefits.CSI Tech is an established information technology firm with over 25 years of serving clients nationwide. Our company provides Managed IT support to the SMB market. As a small business, we understand that the quality of our people defines the quality of our company. CSI Tech offers a positive environment, flexible scheduling, generous pay, paid time off, 401K matching, professional training, paid training materials, certifications, and excellent benefits.