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Job Description Posting Title: YouthLine Crisis Line Team Manager Position Title: YouthLine Help, Support, and Crisis Line Team Manager Status: Full-Time/Exempt Reports To: Director for YouthLine Oregon Salary Range: $81,000 - $89,000 depending on experience and licensure, plus a $1,664 stipend for working in the office 4 days per week. Please see below for information about the benefits package. Location: Portland, OR. This position requires a hybrid schedule which includes working in-person at the Lines for Life headquarters generally 4 days per week. Schedule: 5 days per week, including one weekend day, from 2:30-11 pm Pacific Time. Sunday-Thursday or Tuesday-Saturday About the Organization: Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide. We offer help and hope to individuals and communities, and promote mental health for all. Our work addresses a spectrum of needs that include intervention, prevention, and advocacy. We educate, train, and advocate to prevent issues of substance abuse, mental illness, and thoughts of suicide from reaching crisis levels. But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help. About YouthLine: YouthLine is a free peer-to-peer help, support, and crisis line for youth ages 10-24. For over 20 years, the YouthLine has helped support the mental wellness of young people, prevent youth suicide, and change culture around mental wellbeing by through teen-to-teen mental health support. Teen and young adult volunteers and interns receive extensive training to serve as peer counselors for other youth and are supervised by educated clinicians with extensive crisis experience. The peer experience is critical: youth best understand the experience of their peers because they are living the same experience, uniquely situating them to provide meaningful, impactful support for youth in crisis. Position Summary: YouthLine is seeking two candidates with strong management skills and experience to oversee the YouthLine in Portland. The Crisis Line Team Manager is responsible for building and maintaining strong team dynamics and overseeing all aspects of YouthLine Help, Support and Crisis Line operations and personnel needs within their assigned team. This position is part of YouthLine Leadership and will work collaboratively across departments. YouthLine Help, Support, and Crisis Line Team Manager Responsibilities: • Leadership, • Demonstrate the culture of Lines for Life by modeling behavior that supports the goals and philosophies of Lines for Life., • Lead, motivate, and support a large team within a time-sensitive and demanding environment., • Act as liaison to represent the experience and needs of frontline staff on the YouthLine help, support, and crisis line and bring recommendations to stakeholders to improve current systems., • Coordinate with other Team Manager(s) and the Youth Development team to ensure consistent practices, equitable productivity, and quality expectations across shifts and call centers/satellites., • Manage and/or serve as key stakeholder for assigned projects regarding operational changes and new workflows for YouthLine., • Act in a professional manner and maintain appropriate boundaries with staff, volunteers, interns, and contacts., • Personnel Management, • Provide direct supervision to clinical YouthLine Supervisors and Team Leads, including regular one-on-one coaching and supervision, work assignment and prioritization, performance feedback and recognition, annual evaluations, timesheet review where applicable, and professional development., • Support YouthLine crisis staff with onboarding, continuing education, and professional development., • Ensure that clinical YouthLine Supervisors and Team Leads meet program standards for crisis intervention, youth development, and productivity through a trauma-informed lens., • Oversee comprehensive performance management for Portland Clinical Team staff, including establishing and communicating performance expectations, meeting workload expectations, and coordinating with HR on performance management, such as drafting warnings and performance improvement plans when needed., • Facilitate implementation and adherence to all policies and procedures, including acting as an ambassador of change when new practices are adopted., • Help, Support, and Crisis Line Management and Operations, • Manage all aspects of help, support, and crisis line shifts, including: Assigning responsibility for daily data tracking spreadsheet, checking and assigning emails and follow-ups, creating shift team chat, facilitating shadow shifts, scheduling lunch breaks, and deploying back-up support as needed to manage volunteer and intern supervision and call volume, including occasionally filling in for the clinical YouthLine Supervisor as needed., • Support YouthLine crisis staff with contact management via coaching for delegating contacts, monitoring texts and chats, and listening to calls, including room division of volunteers to each adult supervisor., • Serve as subject matter expert and be available for questions, consult, or decision-making, particularly for high acuity contacts, taking over contacts from volunteers, and EMS/CPS calls., • Uphold policies/protocols to ensure YouthLine remains available for incoming crisis calls without compromising service levels., • Provide additional support to YouthLine space during opening, closing, and shift transitions., • Guide the transition of call reports in progress to/from other sites and the completion of call reports during or after shift., • Help YouthLine crisis staff troubleshoot equipment and technical difficulties, including software and hardware malfunctions with headsets and computers., • Share and model expectations for adult/youth conversations, space considerations, and adherence to community agreements/rules., • Collaborate with Youth Development team to manage internal volunteer schedule through Better Impact., • Collaborate with the Portland Clinical Team and clinical staff across YouthLine to address daily operational issues and events., • Schedule and co-facilitate weekly clinical supervision meetings for all sites., • Report to work, meetings, training, and job-related activities prepared and as scheduled., • Youth Development, • Ensure all Youth Development procedures, practices, and policies are followed, including check ins/outs, individual debriefs, and community building., • Coach YouthLine crisis staff with volunteer interactions, such as volunteer welcomes, computer log ins, regular clinical coaching, feedback, recognition, and performance concerns for both clinical and nonclinical skills., • Perform other duties as assigned. YouthLine Help, Support, and Crisis Line Team Manager Required Qualifications: • Graduate degree in psychology; social work; or a behavioral science field., • Crisis intervention experience., • Experience coaching and training others and the ability to provide constructive feedback., • Demonstrated experience upholding policies/protocols., • Skill in identifying and appropriately responding to the warning signs for potential suicide including suicidal ideation, plans, means, and lethality., • Able to provide sound clinical judgment., • Able to stay calm when handling stressful situations and skilled in problem-solving., • Strong communication and interpersonal skills., • Knowledge of the fundamental principles and methods of psychology, as well as the relationship of substance abuse to depression, suicide, and violence., • Proficiency in web-based computer environments and multi-line phone systems. YouthLine Help, Support, and Crisis Line Team Manager Preferred Qualifications: • Experience in a call center environment, • LCSW or LPC licensure preferred Physical Requirements: This position requires high energy, patience, and controlling one’s emotions, as well as the ability to think analytically. YouthLine Help, Support, and Crisis Line Team Manager Work Schedule: This position will typically work 2:30-11pm Pacific Time five days per week, 40 hours total. This position requires the ability to occasionally adjust work hours in order to collaborate with colleagues, support direct reports, attend meetings, or address other emerging organizational needs. Compensation: $81,000 - $89,000 depending on experience and licensure, plus a $1,664 stipend for working in the office 4 days per week. Lines for Life offers a great benefits package valued at over $14,750 per year, which includes $11,400 in premium coverage for employee health, vision and dental coverage, full coverage of short and long-term disability and life insurance premiums; a competitive paid time off package; a matching 401K plan equivalent to 3% of the annual salary during the first 2 years of employment after passing the match eligibility date; as well as a flexible spending plan; an employee assistance program; a free Fitbit; public service loan forgiveness (PSLF) employment certification; and eligibility to participate in an extracurricular professional development program after 6 months of employment. This job description is not meant to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position's scope and function in the company. EEO: Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer. Lines for Life shall not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. However, it shall not be a violation of this clause for Lines for Life to extend a publicly announced preference in employment to Indians living on or near an Indian reservation, in connection with employment opportunities on or near an Indian reservation, as permitted by 41 CFR 60-1.5. All Lines for Life employees must be approved to work by the Oregon Department of Human Services’ Background Check Unit. Background checks are completed after a conditional offer of employment has been extended.

Job Description Location: Care Oregon Club - 454 SE 165th Ave, Portland, OR 97233 On site, Part-time position. Schedule: Monday - Friday (1:30 PM - 6:30 PM) About our organization: BGCP’S mission is to empower all young people to discover their full potential especially those who need us most. Our top priorities are to ensure an inclusive, diverse, and equitable work environment with an uncompromised commitment to safety. We are committed to filtering all policies and practices through an equity-based and trauma-informed care lens. We position ourselves as lifelong learners and seek individuals who have demonstrated dedication to creating safe and nurturing environments. We seek individuals who are dedicated to supporting extraordinary experiences for youth, are exceptional team members, have an investment in our surrounding communities, and are committed to ongoing personal growth and professional development. Join our dynamic team and be prepared to be challenged, to work hard, and to participate in a vibrant, mission-driven environment. Be prepared to fall in love with the work we do and the youth with whom we are privileged to serve each day. For more information visit bgcportland.org. About the Position: BGCP is currently searching for a Part-Time Youth Development Coordinator. Reporting directly to the Club Director, the Youth Development Coordinator focuses on the delivery of activities and mentorship to youth that support their developmental growth toward a great future. Coordinators plan and deliver a wide variety of programming with an emphasis on STEAM, and steward a climate that is inclusive, equitable, and culturally responsive, engaging their cohort in trauma-informed, restorative, and developmentally appropriate behavior management and discipline. This is a part-time, hourly, non-exempt position with a starting wage of $19.23 per hour and does not have direct responsibility for staff supervision. BGCP staff receive a significant amount of professional development training each year, gaining valuable experience in youth development along with programming and mentorship skills. Position Responsibilities: • Youth Mentorship & Program Delivery, • Mentor and supervise a group of elementary, middle, or high school members., • Guide members through fun, hands-on learning and social recreation activities, including art (music, theater, visual arts), STEAM, games, sports, and more., • Create and supervise special events and activities for youth to connect with future possibilities, including field trips and on-site activities., • Attend and engage in all scheduled training and professional development opportunities outlined by the supervisor and in the annual training/professional development calendar., • Work within the Club leadership team to ensure daily safety, operations, and programming requirements and goals are met. Position Requirements • Provide role model values, expectations, and exceptional youth development skills at all times., • Support and collaborate with the Club leadership team to promote a consistent and impactful Club experience for all youth and teens., • Communicate with parents, program partners, and stakeholders to ensure strong relationships and a safe Club., • Participate in the collection of data regarding program delivery, quality, and outcomes., • Possess a strong understanding of and adhere to organizational policies and procedures, with the ability to demonstrate good judgment when unexpected situations arise., • May need to handle stressful incidents that occur in the daily course of duties., • All BGCP employees are Mandated Reporters and must report any suspected child abuse or neglect to their direct supervisor. Position Qualifications: • Knowledge of youth and teen development principles and practices., • Ability to consistently meet schedules and deadlines, and maintain consistent attendance., • Ability to be punctual and adhere to a set work schedule established by position expectations and site needs., • Strong communication skills., • Ability to work independently and efficiently without direct supervision., • Driver's license (if over 21) and ability to drive Club vans a plus., • Consistent work schedule preferred., • One year of experience preferred but not required. At Boys & Girls Club of Portland, we also seek candidates with: • A strong commitment to improving equity and accessibility in youth development., • A commitment to anti-racist approaches to our work., • Diverse life experiences., • An openness to learning and giving/receiving feedback with colleagues., • Experience collaborating with cross-functional team members to ensure information is shared, projects are completed on time, and goals are reached. Working Conditions: • Minimal travel may be required for youth re

We designed our program to be a game-changing first step in kicking off your career journey. We're looking for the next generation of inventory planners who are agile and innovative. During this 10-week program, you'll develop your skills alongside a team of supportive mentors and inspiring leaders. Our inventory team ensures that the right products are available for the customer. As an intern, you'll work closely with a team for a specific category (ex: furniture, tabletop, bath, etc) to get behind the scenes insight on how they use forecasting tools to optimize inventory flow, drive margin, and support top-line sales. You'll use that information to identify opportunities and make recommendations to improve future inventory needs. About You • Data and deadlines drive your decision making, • You think strategically and critically to solve problems, • Have Excel experience: vlooks-ups, pivot tables, etc…, • Currently in your junior year of an undergraduate program, • Minimum GPA of 3.5, • Able to work onsite at Rejuvenation in Portland, • Know how to prioritize and move quickly to react to our ever-changing business Our Program Our program is designed for undergraduate students graduating in 2028. During your internship, you will be a part of an intern cohort working for Rejuvenation in Portland, OR. Throughout the program, you will attend business critical meetings, lead projects, gain experience working with cross-functional teams, attend professional trainings, and have the chance to brainstorm with our leadership team. At the end of the program, you are given the opportunity to pioneer a new idea and present it to our executive leadership team. Many of our interns' project proposals have been implemented in new business strategies, as we value the fresh perspective our interns bring to the business. Of course, we also leave time for a little fun by hosting social and networking opportunities with your fellow interns such as cohort lunches, and social hours. When Our 10 week program runs June 7th - August 13th (start date is flexible for students on the quarter system). Where Portland, OR. Onsite 4x a week. About Us Williams-Sonoma, Inc. is a global, multi-channel retailer of home furnishings and housewares (our family of brands includes Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn teen, west elm, Rejuvenation, GreenRow and Mark & Graham), but we operate within smaller teams, giving each person an opportunity for hands-on experience. Together, our brands represent a strong, diverse and growing portfolio that allow us to reach customers in a new way every day - and we'd love your help. Our performance driven culture is best described as entrepreneurial, collaborative, and purpose driven. Our teams are filled with smart and innovative people who have helped us achieve such accolades such as: • American Innovation Index Top 25 Most Innovative Companies, 2023, • Barron's 100 Most Sustainable U.S. Companies, 2023, • Newsweek's America's Greatest Workplaces, 2023, • Newsweek's America's Greatest Workplaces for Women, 2022, • Newsweek's America's Best Customer Service, 2024, • Time World's Best Companies, 2024, • Fortune 500 List, 2022 WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration The expected starting pay range for this position is $22-$26 hourly. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities. Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Journeys is a teen retail leader with an emphasis on footwear and unique specialty items including apparel, backpacks, hats and accessories. With more than 800 stores in all 50 US states, Puerto Rico and Canada, Journeys offers the most popular brands that cater to the teen lifestyle. The in-store Journeys experience features an energetic environment, friendly, passionate staff, and an inclusive atmosphere where self-expression is not just accepted but encouraged and embraced. Journeys is always looking for great people to join our team! To assist store management with basic store operations, developing associates, and achieving store and personal sales goals and standards of performance. • Meet and exceed store and personal sales goals and standards of performance, • Assist in training and developing a successful sales team, • Provide feedback, coaching, and accountability to all employees by enforcing all company policies and practices, • Perform all opening and closing duties according to company policy, • Supervise and manage all aspects of daily store operations in store management's absence, • Supervise and manage all aspects of Loss Prevention practices in store management's absence, • Effectively communicate all store needs to store management, • Complete bank deposits, • Complete all assigned tasks and responsibilities promptly, • Complete all required training, • Provide a fun, full service experience to all customers, • Resolve customer issues effectively, • Understand the Journeys culture and demonstrate it to the team Prior retail sales experience preferred Ability to multi-task in a fast-paced environment Excellent interpersonal and customer service skills Desire to succeed in fast-paced retail environment Willingness to learn Completion of all training programs leading up to Sales Lead position or equivalent training Ability to work night and weekend shifts Ability to climb, reach, bend, and lift up to 50 pounds Stand for long periods of time Must be at least 18 years of age* *Age requirements for part-time employment may vary based on state Check out the following website for more information on all our awesome benefits: www.journeys.com/careers Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, sex, religion, national origin, age, veteran status, pregnancy, childbirth, or related medical condition, physical or mental disability of otherwise qualified individuals, medical condition, genetic information, sexual orientation, citizenship, marital or registered domestic/civil union partner status, gender identity and/or expression, or any other factor that the law protects from employment discrimination.

Journeys is a teen retail leader with an emphasis on footwear and unique specialty items including apparel, backpacks, hats and accessories. With more than 800 stores in all 50 US states, Puerto Rico and Canada, Journeys offers the most popular brands that cater to the teen lifestyle. The in-store Journeys experience features an energetic environment, friendly, passionate staff, and an inclusive atmosphere where self-expression is not just accepted but encouraged and embraced. Journeys is always looking for great people to join our team! To recruit, hire, train, and manage store personnel to achieve store and personal sales goals, control expenses, and to protect company assets while pursuing growth opportunities. • Meet and exceed store and personal sales goals and standards of performance, • Recruit, interview, and hire high-caliber employees with in-store needs, • Train and develop a successful sales team, • Provide feedback, coaching, and accountability to all employees by enforcing all company policies and practices, • Ensure that all company initiatives are properly implemented and to the standard of the company direction, • Conduct monthly performance reviews, • Recognize talented staff and develop them for growth within the company, • Supervise and manage all aspects of daily store operations, • Supervise and manage all aspects of Loss Prevention practices, • Plan weekly staffing schedules in compliance with schedules policy, • Provide a fun, full service experience to all customers, • Resolve customer issues effectively, • Complete bank deposits, • Understand the Journeys culture and demonstrate it to the team Prior retail management experience preferred • 12 years retail sales experience, • Excellent interpersonal and customer service skills, • Desire to succeed in fast-paced retail environment, • Willingness to learn, • Completion of all training programs leading up to Manager in Training position or equivalent training, • Ability to work 45 hours per week, • Ability to work night and weekend shifts, • Ability to climb, reach, bend, and lift up to 50 pounds, • Stand for long periods of time, • Must be at least 18 years of age* *Age requirements for full-time employment may vary based on state

Job Description HELP OUR YOUTH HAVE A GREAT FUTURE! Boys & Girls Clubs of Southwest Washington is seeking 3 year-round Youth Development Professional Program Support at our Fruit Valley Elementary Club, Burton Elementary Club, and Ogden Elementary Club. Mission Statement: 'To empower all young people, especially those who need us most, to reach their full potential as productive, caring, and responsible community members.' Representation Matters! Candidates identifying as BIPOC, LGBTQ+, or who represent diverse communities are highly encouraged to apply. Our youth deserve to see themselves inside our walls. Ideal Candidate: Exemplifies our Club Code & Core Values - Put Youth First, Care Deeply & Engage Fully, Follow Through On Commitments, Communicate, Collaborate & Clarify, Empower & Be Empowered Full description of our Core Values can be found at the end of this document. ESSENTIAL FUNCTIONS Youth Development Professionals will: • Support the planning and implementation of activities for youth in program areas (Education, Tech, Art, Gym, Games), • Provide behavioral guidance using conflict resolution techniques, restorative practices, and problem-solving., • Provide guidance, affirm positive behavior, and act as a role model for youth., • Create and maintain a safe environment through active supervision, setting clear expectations, and ensuring clean program areas. QUALIFICATIONS • A high school diploma or GED is required., • Must be 18 years old or older., • Must be 21 years old or older for Teen Clubs., • Must pass a national criminal background check, a social security verification, a local criminal background check, and a national sex offender registry check., • Prior experience working with youth is preferred., • This role requires physical activity, including standing, moving, and bending. WORK SCHEDULE • Availability is required Monday through Friday, 1:00 PM to 7:00 PM, during the school year, and Monday through Friday, 8:00 AM to 5:00 PM, during the summer., • Position averages 15 hours per week. LOCATION • Burton Elementary Club - 13501 NE 28th St, Vancouver, WA 98682, • Fruit Valley Elementary Club - 3410 NW Fruit Valley Rd, Vancouver, WA 98660, • Ogden Elementary Club - 3200 NE 86th Ave, Vancouver, WA 98662 COMPENSATION & BENEFITS • $17.75 - $19.00 hourly, DOE, • Paid time off accrual and 12 paid holidays per year, including one floating holiday, • Employee Assistance Program (EAP), • Ongoing professional development opportunities EQUAL OPPORTUNITY EMPLOYER Boys & Girls Clubs of Southwest Washington (BGCSW) is an equal opportunity employer and does not discriminate against employees or applicants on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, physical or mental disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. DISCLAIMER This information is intended to describe the general nature and level of work performed by employees in this classification. It is not intended to be, nor should it be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, or objectives required of employees assigned to this position. CLUB CODE & CORE VALUES PUT YOUTH FIRST. We are at our best and most impactful when we do right by the youth we serve. We make decisions with youth’s well-being at the center. We walk alongside youth and empower them to be the stewards of their path in life. We elevate the voices of kids, youth, families, and the communities who need us most. We examine our own biases and question our own assumptions to best serve youth. We check our ego at the door and think we (the collective effort) before me. CARE DEEPLY & ENGAGE FULLY. We create impactful change by being fully present, engaged, and invested in contributing to strategy, perspective, and creativity. We approach interactions with kindness, compassion, and respect – we genuinely care about people and show it. We are brave and vulnerable and build safe and welcoming communities. We do not gossip. We talk to each other, not about each other. We care about ourselves so that we can be there for others. We strive to do the right thing every day, every time and treat each day as a new day with new opportunities. FOLLOW THROUGH ON YOUR COMMITMENTS. Strong relationships built on trust drive change. We build trust with youth and families, each other, and the community by delivering on our promises. We do what we say we are going to do and are held accountable to established expectations. We take responsibility for knowing the expectations and goals of our role. We don’t over promise to ensure that we are able to deliver on commitments while balancing competing priorities. We take responsibility when we can’t follow through on a commitment. We own our mistakes, act to repair harm, and make amends to strengthen our community. COMMUNICATE, COLLABORATE, & CLARIFY. Clear and consistent communication builds shared understanding, helps us align in our efforts, and sets ourselves and others up for success in support of youth. We deliver better services and solutions when people’s ideas are valued and heard. We set expectations that align with our vision, values, and core focus. We effectively express thoughts, feelings, and ideas in individual and group situations. We listen to understand and value different perspectives. We approach situations with an open mindset, not seeking to be right and go our own path but rather to collaborate and get to the right answer together. We are curious. We seek to understand and communicate the context of situations and information. We ask questions when we need clarity and provide clarity when it is needed from us. EMPOWER & BE EMPOWERED. Our greatest assets are the unique abilities and perspectives of our people. We represent our interests in a responsible, self-determined way, and push ourselves to make positive change. We are resourceful and respond with flexibility to make things work when necessary. We value and seek feedback and see it as an opportunity for growth. We give each other permission to fail and reflect in order to learn from our experiences. We choose courage over comfort by facing difficult tasks and conversations rather than avoiding them. We resolve conflicts as quickly as they arise. We encourage each other and show appreciation for those who go above and beyond. \nCompany Description Boys & Girls Clubs of Southwest Washington (BGCSW) is a nonprofit organization serving youth in grades K–12 throughout Vancouver, Washington. Founded in 1999, BGCSW provides after-school programming during the school year and full-day programming during the summer. Today, BGCSW operates nine Clubhouses, including seven elementary clubs and two teen clubs, and serves more than 600 youth each day. Our mission is to empower all young people, especially those who need us most, to reach their full potential as productive, caring, and responsible community members. Boys & Girls Clubs of Southwest Washington (BGCSW) is a nonprofit organization serving youth in grades K–12 throughout Vancouver, Washington. Founded in 1999, BGCSW provides after-school programming during the school year and full-day programming during the summer.\n\nToday, BGCSW operates nine Clubhouses, including seven elementary clubs and two teen clubs, and serves more than 600 youth each day. Our mission is to empower all young people, especially those who need us most, to reach their full potential as productive, caring, and responsible community members.

Location: Portland, OR (Washington Square Mall) Journeys is a teen retail leader with an emphasis on footwear and unique specialty items including apparel, backpacks, hats and accessories. With more than 800 stores in all 50 US states, Puerto Rico and Canada, Journeys offers the most popular brands that cater to the teen lifestyle. The in-store Journeys experience features an energetic environment, friendly, passionate staff, and an inclusive atmosphere where self-expression is not just accepted but encouraged and embraced. Journeys is an attitude you can wear. Journeys is always looking for great people to join our team! To provide a fun and memorable shopping experience at Journeys while assisting with basic store operations and achieving store and personal sales goals and standards of performance. • Meet and exceed store and personal sales goals and standards of performance, • Perform all Operation/Loss Prevention procedures accurately according to policies, • Maintain store appearance and stockroom organization, • Effectively communicate all store needs to store management, • Stay informed of current fashion trends, • Complete all point of sale functions as required, • Complete all assigned tasks and responsibilities promptly, • Provide a fun, full service experience to all customers, • Complete all required training, • Understand the Journeys culture and demonstrate it to the team Prior retail sales experience preferred • Ability to multi-task in a fast-paced environment, • Excellent interpersonal and customer service skills, • Desire to succeed in fast-paced retail environment, • Willingness to learn, • Ability to work night and weekend shifts, • Ability to climb, reach, bend, and lift up to 50 pounds, • Stand for long periods of time, • Must be at least 16 years of age*, • Age requirements for part-time employment may vary based on state Check out the following website for more information on all our awesome benefits: www.journeys.com/careers Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, sex, religion, national origin, age, veteran status, pregnancy, childbirth, or related medical condition, physical or mental disability of otherwise qualified individuals, medical condition, genetic information, sexual orientation, citizenship, marital or registered domestic/civil union partner status, gender identity and/or expression, or any other factor that the law protects from employment discrimination.

Job Description Job Title: YouthLine Team Lead Posting Title: Youth Crisis Line Team Lead Status: Full-Time/Non-exempt, 40 or 32 hours per week Reports to: YouthLine Managing Supervisor Location: Portland, OR (working at multiple locations) Youth Crisis Team Lead Compensation: $24 – 29.17/hour. See breakdown below. Benefits include medical, dental, and vision insurance. Matching 401k, access to professional development funds, short- and long-term disability, licensure supervision at no cost to the employee, PSLF repayment, an employee assistance program, and a free Fitbit. Also, a $2/hr differential for employees who possess a Master's degree in a related field, a 2% differential for employees who live and work from Oregon, and a $1/hr. differential for hours worked in the office when regularly working in the office 3 days per week. Youth Crisis Line Team Lead Schedule options: 40 hours per week: Will include 1 weekend day in office (Saturday or Sunday) and an optional remote day, includes weekly Flex Time. 32 hours per week: Will include 1 weekend day in office (Saturday or Sunday), benefits eligible, does not include weekly Flex Time. Youth Crisis Line Team Lead Schedule: Must be available to regularly work between the hours of 12:30pm – 11:30 pm to accommodate the hours of operation for the YouthLine Call Center in Portland. Days of the week TBD but will include at least one weekend day each week. A portion of each shift will be spent supervising youth volunteers and interns, and the remainder of the shift taking contacts via call, text, and chat on the YouthLine help, support, and crisis line. About YouthLine: YouthLine is a free peer-to-peer help, support, and crisis line for youth ages 10-24. For over 20 years, the YouthLine has helped support the mental wellness of young people, prevent youth suicide, and change culture around mental wellbeing through teen-to-teen mental health support. Teen and young adult volunteers and interns receive extensive training to serve as peer counselors for other youth and are supervised by educated clinicians with extensive crisis experience. The peer experience is critical: youth best understand the experience of their peers because they are living the same experience, uniquely situating them to provide meaningful, impactful support for youth in crisis. Join us in creating a community where teens can lean on each other, find strength, and discover pathways to healing. Together, we can change lives—one conversation at a time! Youth Crisis Line Team Lead Position Summary: This position will supervise, assist, and mentor YouthLine Peer Helpers and Coaching Volunteers between the hours of 3:30 PM – 10:30 PM with clinical support from a Master’s level Supervisor. YouthLine Team Leads oversee volunteers and interns answering acute crisis and referral calls, texts, and chats with care and compassion on the YouthLine, assist with quality assurance monitoring, and build community and positive relationships with youth focusing on inclusion and youth development. This position is primarily a mentorship and supportive role for the YouthLine youth volunteers but will answer crisis contacts daily outside of hours when youth volunteers and interns are present. Youth Crisis Line Team Lead Responsibilities: • Demonstrate the culture of Lines for Life by modeling behavior that supports the goals and philosophies of Lines for Life and the YouthLine., • Provide in person assistance and support to teen peer volunteers with answering calls, texts, and chats on the YouthLine, a teen-to-teen crisis and help line, with compassion in accordance with Lines for Life’s training expectations and scope., • Consult with YouthLine Supervisors on complex calls, texts, and chats., • Establish rapport with YouthLine volunteers and callers, and act as a resource of knowledge and systems use for volunteers., • Collaborate with the Youth Development team on providing ongoing mentoring and development for youth volunteers and interns., • Maintain YouthLine contact procedures., • Establish and promote community and inclusiveness between youth volunteers and staff members by creating a welcoming, caring environment, • Implement and follow all protocols and procedures for supporting youth who reach out to the YouthLine help, support, and crisis line., • Work independently in managing calls, texts, and chats that reach an acuity level that is more appropriate for staff than youth volunteers., • Troubleshoot and problem-solve various technology issues that arise in the YouthLine call center., • Answer calls, texts, and chats from youth contacts daily outside of hours when youth volunteers and interns are not present., • Identify appropriate, available resources that can be provided to contacts and support the efforts of the YouthLine., • Attend weekly and monthly meetings including, but not limited to: weekly individual supervision, weekly clinical supervision, bi-weekly Operations staff meetings, monthly YouthLine all-staff meetings, and monthly Lines for Life staff meetings., • Complete Flex Times tasks weekly when not supervising or taking contacts on the help, support, and crisis line., • Performs other duties, such as call center cleaning and light maintenance, and administrative and organizational tasks as needed. Youth Crisis Line Team Lead Requirements • Bachelor’s Degree in a related social sciences field or ability to meet Qualified Mental Health Associate (QMHA) qualifications through a combination of training, education, and experience (https://mhacbo.org/media/QMHA.Worksheet_PDF.pdf)., • Crisis Intervention Experience preferred and ability to attend YouthLine Trainings and an Applied Suicide Intervention Skills Training (ASIST) if not already completed., • Experience working with youth, including having the ability to establish rapport and mentor youth., • Consistently maintain boundaries with teen volunteers., • Proficient with a web-based computer environment, including the ability to use Office 365, text and chat software, multi-line phone systems, and electronic health records., • Excellent communication and interpersonal skills., • Ability to mentor youth., • Ability to multi-task and handle stress., • Must be available to regularly work from the Portland office between the hours of 12:30pm – 11:30 pm. This position will work 5 or 4 days per week, but the days may vary based on the scheduling needs. This is a union position with a step progression based upon years of service at Lines for Life, and below is the current step scale: Compensation Information: <3 years: $24.00 3-5 years: $25.20 5-7 years: $26.46 7-10 years: $27.78 10 years: $29.17 *$2 increase per hour for Masters in a related field, $1 per hour for LPC/LCSW or similar credentials. Lines for Life offers a great benefits package valued at over $14,750 per year, which includes $11,400 in premium coverage for employee health, vision and dental coverage, full coverage of short and long-term disability and life insurance premiums; a competitive paid time off package; a matching 401K plan equivalent to 3% of the annual salary during the first 2 years of employment after passing the match eligibility date; as well as a flexible spending plan; an employee assistance program; a free Fitbit; public service loan forgiveness (PSLF) employment certification; and eligibility to participate in an extracurricular professional development program after 6 months of employment. This job description is not meant to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position's scope and function in the company. EEO: Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer. Lines for Life shall not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. However, it shall not be a violation of this clause for Lines for Life to extend a publicly announced preference in employment to Indians living on or near an Indian reservation, in connection with employment opportunities on or near an Indian reservation, as permitted by 41 CFR 60-1.5. All Lines for Life employees must be approved to work by the Oregon Department of Human Services’ Background Check Unit. Background checks are completed after a conditional offer of employment has been extended. About the Organization: Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide. We offer help and hope to individuals and communities and promote mental health for all. Our work addresses a spectrum of needs that include intervention, prevention, and advocacy. We educate, train, and advocate to prevent issues of substance abuse, mental illness, and thoughts of suicide from reaching crisis levels. But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help.

Summary: The YoungLives coordinator serves, in accordance with the objectives, policies and procedures established by mission leadership, to develop and sustain YoungLives ministries in the respective areas. Essential Duties: • Develop a yearly personal growth plan that fosters a vibrant spiritual life including time for solitude, retreat, reflection, prayer and a sincere commitment to understanding God's Word., • Seek and maintain relationships and disciplines, in the context of active participation in a church community., • Actively participate in the spiritual life of the Young Life community., • Lead teams and individuals in spiritual development., • Ensure that all Young Life ministry in the area, is designed and carried out with a dependence on prayer that takes place out of the overflow of a personal relationship with Jesus Christ., • Meet with mentors, childcare and other volunteer leaders on a regular basis., • Assist in recruiting and training mentors, childcare and other volunteers to build leadership teams that reflect the community., • Attend and be involved with area leadership as assigned., • Assist in training committee, mentors, childcare and other volunteers how to work effectively in teams., • Model excellence in contact work, club, Campaigners and camping to mentors, childcare and other volunteers., • Train and lead a team of mentors, childcare and other volunteers in developing a yearly ministry strategy., • Raise financial support as directed and maintain good donor care practices., • Communicate ministry updates and progress to personal donor partners., • Observe and learn principles to develop strategic relationships with key adults in the community, including: principals, pastors, parents, potential committee members and more as assigned by the area director., • Learn to plan and execute area fundraising events under the direction of an area supervisor., • Become a respected Young Life steward to the community for both kids and adults., • Partner with respective area director to build a sub-committee for YoungLives., • Regularly communicate and participate with the local Young Life committee., • Develop relationships with schools, teen parenting programs, crisis pregnancy centers and other applicable community organizations., • Actively engage in all three levels of contact work., • Lead a team to plan and implement a regular outreach meeting with excellence., • Lead Campaigners meetings with excellence as assigned by the area director., • Lead a team to implement a summer and school-season camping strategy for YoungLives., • Serve on a summer assignment at a Young Life camp each year., • Serve on a summer assignment at a Young Life property, other Young Life camp or in another position each summer as directed by supervisor., • Adhere to all Young Life policies and procedures and maintain professionalism concerning office hours, dress, conduct and time management., • Ensure that YoungLives health and safety policies are followed., • Manage finances with stewardship, accountability and transparency using the mission-wide applications., • Maintain accurate information on kids, leaders and donors for area records., • Provide clear, prompt, appropriate and professional communication to everyone involved in ministry., • Set yearly strategic ministry plan and initiatives to reach every kid; review them on a regular basis., • Perform other duties as assigned and congruent with gifts, experience and area needs., • Accept both short and long-term assignments of projects. Training: • Completion of at least two years as a Staff Associate., • Core Training phase one to be completed as a Staff Associate, • Attend YoungLives trainings as directed by the YoungLives regional and/or divisional coordinator., • Participation in missionwide staff conference every four years., • Participation in additional training or experiences if deemed necessary (e.g., more urban exposure; Taking Donors Seriously (TDS) training)., • Attend regional training as directed by the regional director., • Pursue continuing educational opportunities including graduate degrees. Education: • College degree preferred., • Completion of training as determined by supervisor. Qualifications Required For The Job: • Commitment to a growing relationship with Christ., • Ability to clearly communicate the Gospel and train others accordingly., • Ability to clearly communicate Young Life's mission and the vision for YoungLives., • Understand the unique issues faced by pregnant and parenting teen moms., • Proven relational skills with both adolescents and adults., • Strong verbal and written communication skills., • Ability to maintain confidentiality., • Self-motivated., • Goal-oriented., • Proven leadership skills., • Ability to travel as the job requires.

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