Parker Store Manager Trainee
28 days ago
Schertz
Job DescriptionDescription: We are seeking a motivated and customer-focused Parker Store Manager Trainee to join our team in Schertz, TX. This role is designed for individuals who want to develop leadership skills, learn the full operation of a Parker Store, and build a long-term career in the fluid power industry. This individual will develop a working knowledge of the Parker Hannifin Fluid Connector product portfolio, including hydraulic hose, fittings, adapters, quick couplings, and related fluid power components. Through structured hands-on training, they will learn all aspects of Parker Store operations including customer service, hose assembly, inventory management, sales support, and store leadership. The MIT will work cross-functionally with both the Parker Store, warehouse, and customer service teams while developing the technical knowledge and operational experience necessary to lead a Parker Store location. Duties/Responsibilities: Customer Service & Sales • Provide exceptional service to walk-in and phone customers, • Respond to customer requests for pricing, product availability, product information, and technical support, • Assist customers in identifying appropriate Parker products and fluid power solutions for their applications, • Process counter sales, quotes, and customer orders accurately and efficiently, • Utilize TrulinX for order entry, pricing, inventory lookup, and customer account management, • Build and maintain long-term relationships with new and returning customers, • Promote Parker products and identify opportunities to increase sales and profitability, • Learn to cross-reference competitive products to Parker equivalents when applicable, • Process customer returns and assist in resolving order-related issues, • Provide product literature and technical resources to customers Hose Assembly & Technical Support • Assemble hydraulic hoses, fittings, and hose kits according to Parker specifications, • Learn Parker hose assembly procedures and proper use of tools and equipment, • Safely handle hoses and components that may contain oil, grease, dirt, or mud while utilizing appropriate PPE, • Assist customers with troubleshooting and application-related questions Store Operations & Leadership Development • Participate in training related to Parker Store operations, workflow, and leadership responsibilities, • Assist with operational decision-making and problem-solving activities, • Learn to manage inventory levels, product stocking, and inventory accuracy, • Maintain product information, reference materials, and vendor resources, • Document production and quality activities as required, • Maintain a safe, organized, and efficient work environment in compliance with company procedures and standards Warehouse & Inventory Support • Assist with receiving, stocking, picking, and organizing inventory, • Support warehouse operations during slower customer service periods, • Work collaboratively between Parker Store and Wilson warehouse teams, • Assist with sourcing parts for rush orders and expediting customer needs when necessary Customer Outreach & Business Development • Participate in periodic in-person visits with current and prospective Parker Store customers, • Support relationship-building efforts alongside Account Managers when appropriate, • Contribute to team sales initiatives and customer engagement activities General Responsibilities • Maintain a clean and safe work environment by following company policies and safety procedures, • Conserve resources by properly utilizing equipment and supplies, • Support team objectives by assisting with additional responsibilities as needed, • Perform other duties as assignedRequirements: Required Skills/Abilities: • Strong customer service and interpersonal communication skills, • Ability to interact professionally with industrial and commercial customers, • Mechanical aptitude and interest in technical product applications, • Ability to learn and assemble hydraulic hoses and hose kits, • Detail-oriented with a high level of accuracy in order processing and inventory tasks, • Ability to work effectively in a fast-paced, team-oriented environment, • Strong listening skills with the ability to clarify and confirm customer needs, • Problem-solving skills and ability to troubleshoot customer requests, • Ability to build and maintain long-term customer relationships, • Strong computer skills and ability to learn new software systems, • Previous experience with ERP systems is preferred; exposure to TrulinX is a plus, • Ability to learn and effectively utilize TrulinX for order entry, inventory lookup, and customer account management, • Bilingual skills are a plus Education and Experience: • High school diploma or equivalent required, • Technical schooling, trade training, or four-year degree preferred, • Previous experience in customer service, industrial sales, retail sales, warehouse operations, or mechanical environments preferred, • Experience with fluid power products, hydraulic hose, or industrial distribution is a plus but not required, • Valid driver’s license and acceptable motor vehicle record required., • On-the-job training will be provided Physical Requirements: • Ability to lift and move materials up to 70 pounds, • Ability to stand for extended periods of time, • Ability to perform repetitive motions using hands and arms, • Frequent bending, stooping, squatting, pushing, and pulling of parts or containers, • Ability to work in both retail counter and warehouse environments, • Ability to work in varying warehouse temperatures, including heat, humidity, and cold, • Ability to safely handle industrial components that may contain oil, grease, dirt, or debris Salary Range, throughout: • During Training: $18/hr - $22/hr, or approximately $37,500.00 - $45,750.00 annually, • Successful Completion of Training Rotation: $24/hr - $30/hr, or approximately $50,000.00 - $62,500.00 annually Employment is contingent upon successful completion of a background check, drug screening, and acceptable motor vehicle record, as well as possession of a valid driver’s license prior to start date. Onboarding & Training Rotation: The Parker Store Manager Trainee program provides hands-on experience across Wilson Company operations while developing the technical knowledge and leadership skills needed to successfully manage a Parker Store. The program includes a combination of operational rotations and product training. Timeframes may vary based on operational needs and individual progress. • Warehouse Operations – Approx. 1 Month, • Customer Service – Approx. 3 Months, • Parker Store Clerk – Approx. 2 Months, • Hose Technician (Hose Doctor) – Approx. 2 Weeks to 1 Month, • Parker Store Associate – Ongoing, • Additional Technical Training & Certifications