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Job Description This position carries out responsibilities in the following functional areas: benefits administration, wellness, training and development, new hire orientation, policy implementation, and employment law compliance. Primary function is to coordinate HR policies and programs with emphasis on the benefits and recruitment areas, insuring that the organization is in full compliance with applicable laws and regulations. In addition, the position works closely with the Director in developing, implementing, and evaluating ongoing HR policies, programs, functions and activities. Works on problems that are diverse and complex in scope, where analysis of situations requires a review of a variety of factors. Normally receives little instruction on day-to-day assignments with some guidance provided on new projects Essential functions include but are not limited to: • Administers health and welfare plans, conducting analysis and serving as primary contact with providers, processes enrollments. Manages Annual Open Enrollment period, distributes plan summaries and required annual notices; assists with communicating changes to employees and arranges for onsite representation by providers; manages Open Enrollment Health & Wellness Fair., • Processes monthly billing from insurance providers. Reviews bills for accuracy, codes, and advances for payment., • Completes monthly billing spreadsheet to provide to the business office., • Counsel employees (and potential employees/applicants) on plan provisions. Regularly generate communications to employees and resolve complaints related to the plans., • Creates and maintains University organizational charts., • Manages all leave programs by reviewing, analyzing, and making determinations on employee benefits issues related to leaves of absence including FMLA, short and long term disability, military, leaves without pay, and workers' compensation., • Manages the Tuition Remission and Tuition Exchange programs for the University., • Administers the workers' compensation program to include initial intake, filing claims, referral to network provider(s), communication with physician regarding return to work status, etc., • Assists in the development and implementation of personnel policies and procedures., • Maintain and expand knowledge and understanding of existing and proposed federal, state, and local laws/regulations affecting HRM. Identify trends that could affect organizational objectives., • Assists in evaluation of reports, decisions and results of department in relation to established goals. Recommends new approaches, policies and procedures to continually improve efficiency of the department., • Serves as Title IX Investigator., • Develop, prepare, generate and analyze ongoing and ad-hoc special reports pertaining to employee information and data, including issues such as benefit costs, staffing levels, turnover, recruitment, applicant tracking, compensation, etc., • Supports and coordinates employment changes during an employee’s tenure., • This position is designated as a Campus Security Authority (CSA). A CSA is an individual, who by virtue of their University responsibilities and under the Clery Act, is designated to receive and report criminal incidents to the Department of Risk Management and Public Safety so that they may be included and published in the University’s annual security report., • Performs such similar, comparable or related duties as may be assigned or required. Qualifications: • Knowledge: Bachelor's degree in Human Resources, Business Administration, or other related field from a regionally accredited college or university. PHR certification preferred., • Experience: 3 years of progressively responsible experience in HR; higher education preferred., • Skills/Aptitude: Must have the ability to work collaboratively with others. Must have proficiency working with the web, databases and spreadsheets. Ability to prioritize multiple responsibilities. Creativity and resourcefulness needed to be able to handle various HR issues and concerns effectively while maintaining confidentiality; the ability to problem solve and resolve conflict; the ability to research, analyze and interpret data; the ability to communicate well verbally and in writing; the ability to anticipate needs and follow through; ability to exercise independent judgment and multitask, prioritize, and disseminate information accurately in a fast paced environment;, • Working Conditions: Normal office environment. Some overtime may be required. The University offers a comprehensive and competitive benefits package to all employees who work at least 30 hours per week: • Comprehensive medical, dental and vision, • Flexible spending accounts for health and dependent care expenses, • Retirement Plan through TIAA, • University paid Life & Accidental Death & Dismemberment policy, and Short and Long Term Disability, • Tuition Remission and Tuition Exchange, • Generous Paid Time Off, • 14-16 Paid Holidays each year

Job Description Belay Technologies has been voted Baltimore Business Journal's (BBJ) Best Places to Work 2019, runner up in 2020 and a finalist in 2021! Computer Network Defense Analyst Belay is hiring a Computer Network Defense Analyst (CNDA) to work on a critical mission supporting the Intelligence Community (IC). The CNDA will use information collected from various sources to identify and analyze vulnerabilities and report potential or actual events. The CDNAs identify, analyze, map, and/or protect against vulnerabilities, intrusions and threats to computer network systems There are multiple levels available for the Digital Network Exploitation Analyst: • Computer Network Defense Analyst Level 1, • Computer Network Defense Analyst Level 2, • Computer Network Defense Analyst Level 3, • Computer Network Defense Analyst Level 1, • Bachelor Degree with 2 years of experience., • Computer Network Defense Analyst Level 2, • Bachelor Degree with 5 years of experience., • Computer Network Defense Analyst Level 3, • Bachelor Degree with 8 years of experience., • Computer Network Defense Analyst Level 4, • Bachelor Degree with 11 years of experience. *Other degrees may be considered relevant if programs contain a concentration of courses in the following foundational CS areas: algorithms, computer architecture (not network architecture), programming methodologies and languages, data structures, logic and computation, and advanced mathematics (for example, calculus, discrete mathematics). Certifications: • Relevant experience must be in computer or information systems design/development, programming, information/cyber/network security, vulnerability analysis, penetration testing, computer forensics, information assurance, and/or systems engineering. Additionally, must have experience in network or system administration. If not credited toward education requirements, completion of military training in a relevant area such as JCAC (Joint Cyber Analysis Course), Undergraduate Cyber Training (UCT), Network Warfare Bridge Course (NWBC)/Intermediate Network Warfare Training (INWT), Cyber Defense Operations will be considered towards relevant experience requirement (i.e., 20-24 week courses will count as 6 months of experience, 10-14 weeks will count as 3 months of experience)., • Education and Training Qualifications:, • 8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday, 11 paid holidays, and optional leave up to 6 days through Belay's volunteer program, • 10% matching in 401(k) contributions vested on day one, • $5,000 annual training/tuition, • Student Loan Repayment Program, • 100% company funded HSA, • Rich medical coverage (100% coinsurance), • Dental coverage including orthodontia, • Up to $420,000 in life insurance, premiums 100% company funded, • Amazon Prime, gym reimbursement, monthly lunches, games and prizes, • Pet adoption program, generous referral bonus program, fun events, and more! At Belay, we are committed to creating an environment where you can thrive both professionally and personally. We believe in transparency and fairness in compensation. Several factors influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, education, specific skills and competencies and certifications. Belay offers a competitive total compensation package that includes benefits and perks, a flexible work-life balance, and career development. Salary Range: $110,000 to $232,000 Belay Technologies is a certified Service-Disabled Veteran-Owned Small Business located in Columbia, Maryland (Baltimore/Washington area). Belay Technologies specializes in systems automation and full stack development. Belay Technologies provides leading technology and engineering solutions to the DoD, as well as state-of-the-art commercial products. We hire software engineers, web designers, test engineers, systems engineers, systems administrators, database engineers and other tech services. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. Powered by JazzHR MglSipHGDi

Job Description Wilson Elser is a leading defense litigation law firm with more than 1300 attorneys in 43 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms. We're also Mansfield Certified Plus. Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our On-Site IT Support Analyst in our Baltimore, Maryland office. This position is a full-time on site position. The Position This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands. Key Responsibilities: • Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires., • Collect and track equipment from departed end users following standardized asset tracking procedures., • Provide support for video conferencing and related A/V on-site systems., • Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems., • Coordinate user requirements with regional supervisors, management, and other IT teams., • Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills., • Collaborate with other team members on tasks or requests, in an efficient and expeditious manner., • Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office., • Adhere to organizational change management processes., • Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:, • Windows 10 & Windows 11 Operating Systems, • Microsoft Office O365 with a strong acumen in Outlook, • Desktop client v. web-based applications, • Active Directory & Azure AD, • Zoom Rooms & Microsoft Teams, • Desktop Driver Controls, • All-in-One Monitors, • VPN, Remote Access, & Cloud Network Access, • Virtual Desktop Environments and Functions, • Cloud & On-Prem Telephony functions, • Desktop imaging & BIOS controls, • LAN and SD-WAN support, • Minimum 3 years working in ITSM and ITIL environments., • Self-starter with the ability to manage own time effectively and work autonomously., • Ability to lift and move items up to 50 lbs., • Ability to travel throughout the region, if needed., • Experience working in an environment that promotes active listening, transparency, and customer-centric service., • Experience in system operations and/or administration a plus., • Prior law firm experience a big plus., • Strong analytical and problem-solving skills., • Excellent verbal and written communication skills., • Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst., • Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience., • Benefits: Outstanding benefits package, including 401k match and generous PTO plan, • Career Growth: Ample opportunities for professional development and advancement

Job DescriptionSalary: 81,000 - max negotiable upon experience One of Inc 5000's fastest growing companies with a limitless environment! Davis Unlimited Information Technologies, Inc (DUIT) wants you! We have immediate openings, and are looking for a top-tier Help Desk Specialist with 10 or more years of experience to join our certified, awarding winning and innovative information technology team! Jobs are located in various parts of Maryland, such as Baltimore County, etc. The Help Desk Specialist must be a detail-oriented and customer-focused IT professional responsible for providing technical support, troubleshooting, and training for the Register of Wills (ROW) systems. This role involves reviewing and resolving issues across hardware, software, and network systems; assisting users with technical problems; and supporting the development, testing, and implementation of new IT solutions. The specialist will document procedures, develop training materials, and conduct end-user training to ensure smooth adoption of new systems. Additionally, they will collaborate with technical teams and stakeholders to analyze requirements, improve system functionality, and maintain reliable, high-performing IT operations across the organization. Why work for us? • No red tape!, • Competitive salaries, • Great Health/Dental/Vision/Other Insurance Benefits, • Excellent 401K plans, • 11 Paid Company Holidays & PTO Tiers, • Limitless environment where you matter, • Recognition of outstanding work and other employee incentives, • Opportunities for advancement Founded in 2010, Davis Unlimited Information Technologies, Inc. (DUIT) is a woman-owned small business (WOSB), minority-owned small business information technology consulting company headquartered in Baltimore, Maryland. We have opportunities for advancement and our salaries and benefits are competitive. We are an equal opportunity employer; check us out on the web at . You can follow us on LinkedIn, Twitter X, and Facebook. We do things differently, contact us to find out how...Together, we can DUIT! What You Will Get to Do: The job duties of the Help Desk Specialist are the following: • Review current ROW IT systems, such as network, software, and hardware features, for any errors or issues., • Provides technical end-user support, including researching user complaints, researching issues, answering technical questions, and/or assisting with application revisions., • Collaborate with the ROW Technical Committee to determine which system requirements are necessary to remain efficient., • Assist in developing new ROW IT systems that address and fix any issues shown in the current systems. Devise ways to add functionality to existing computer systems., • Create analysis reports that represent the cost-benefit of any proposed upgrades., • Assist the ROW IT team in implementing any new system that has been developed and is ready for deployment., • Test and troubleshoot any recently implemented plans to ensure efficient operations., • Maintains various records and/or documentation., • Develop Instruction Manuals., • Train ROW employees on how to use the new systems through training programs and documents., • Gather and analyze system requirements., • Design and document systems., • Facilitate communication between stakeholders., • Ensure system quality and performance., • Manage system implementation and integration. Qualifications You Will Bring: • 10 years providing enduser/Help Desk support in a Microsoft Windows/O365 environment., • Hands-on experience troubleshooting PCs, printers/scanners, and standard office applications., • Experience creating user guides/instruction manuals and delivering enduser training., • Familiarity with ticketing systems, escalation procedures, and SLA-driven support., • Ability to elicit, document, and communicate system requirements and translate them into actionable tasks., • Strong communication and customer service skills; ability to collaborate with technical and business stakeholders.

Job DescriptionCompany DescriptionAt Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. Job DescriptionWe are looking for a motivated and customer-oriented Technical Support Specialist to join our Technical Support team. In this role, you will report to the Technical Support Manager, and will be responsible for keeping our customers’ installed Alertus systems at full-readiness by combining technical knowledge with exceptional customer service. This is an excellent opportunity for individuals who are looking to launch their career in IT and have a passion for technology, problem-solving, and helping others. This position may possibly require adjusted work hours. Technical support coverage ranges from 7am-7pm EST. A Day in the Life: • Troubleshoot both Alertus hardware and software solutions with the customer to resolve technical roadblocks, • Provide exceptional customer service via phone, email, and screen share tools, • Collaborate with Technical Support Leadership team to identify, diagnose, and resolve any software or hardware faults, escalating to Product Development when needed, • Prioritize support requests in our Salesforce ticketing system based on set levels of immediacy, • Provide guidance to customers on installing Alertus solutions, • Collect and analyze detailed information to categorize and document requests, • Proactively analyze recurring issues and create innovative solutions, • Create Knowledge Base articles based on case information to provide ours customer and internal staff with recommended steps to decrease the time to resolution, • Research open issues thoroughly and quickly address those issues toward an accurate resolutionRequired Skills:, • Strong problem-solving and analytical skills, • Excellent communication & interpersonal skills, • Familiarity with hardware, software, & network technologies, • Ability to work independently & as part of a team, • Ability to communicate technical topics to both technical & non-technical audiences via phone, email, etc., • Strong customer service mindset, • Basic understanding of core networking concepts such as DNS, DHCP, HTTP(S), and TLS, • Ability to multitask & prioritize workload in a fast-paced, ever changing environment, • Basic knowledge of IT security principles and policies that impact network environments, • Experience in troubleshooting Windows systemsDesired Skills:, • Understanding of Windows, Linux and MacOS Administration, • Ability to develop expertise in application support involving REST and API integrations, • Familiarity with Windows Workstation Deployment and Administration, • Experience with supporting web applications Education and Experience:, • Bachelor’s Degree in Information Technology, Computer Science, or related field, • 0-2 years experience in a Technical Support positon, • Net+, Security+, or similar certification is a plusAlertus Career Advantages:, • Paid Time Off, • Paid Holidays, • 401(k) Retirement Plan, • Medical, Dental, and Vision Plans, • Short-term Disability, Accident, Hospital, and Cancer Insurance, • Live Near Your Work Homebuying Incentive Program, • Employee Referral Bonuses We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Belay Technologies has been voted Baltimore Business Journal's (BBJ) Best Places to Work 2019, runner up in 2020 and a finalist in 2021! Belay is hiring Digital Network Exploitation Analysts (DNEA) to work on a critical mission supporting the Intelligence Community (IC). The DNEA evaluates target opportunities and strategizes activities against particular networks using all source data to understand and map target networks and assist in developing detailed exploitation and operations plans. The Digital Network Exploitation Analyst will have a solid understanding of logical/physical IP core infrastructure, communication devices and how they connect to networks, and the traffic movements in a network; has a working knowledge of the principles and methods used to identify, collect, analyze process and disseminate information in accordance with established requirements and priorities; possesses an understanding of and experience in the SIGINT disciplines of collection, target development, and tasking; actively analyzes and manages projects, capabilities, policies and procedures; analyzes collection-related information to guide tasking, identify problems, and assist with collection management; and recognizes essential elements of information to enable endpoint opportunities. • Relevant experience must be in computer or information systems design/development/ analysis. In addition, it may also include engineering hardware and/or software, programming, computer/network security, vulnerability analysis, penetration testing, computer forensics, information assurance, systems engineering, and/or network and systems administration. Completion of military training in a relevant area such as JCAC (Joint Cyber Analysis Course) will be considered towards the relevant experience requirement (i.e., 24-week JCAC course will count as 6 months of experience). All candidates must hold an active and full security clearance. There are multiple levels available for the Digital Network Exploitation Analyst: • DNEA LEVEL 1: Bachelor’s degree and 2 Years’ related experience, • DNEA LEVEL 2: Bachelor’s degree and 5 Years’ related experience, • DNEA LEVEL 3: Bachelor’s degree and 8 Years’ related experience, • DNEA LEVEL 4: Bachelor’s degree and 11 Years’ related experience Perks and Benefits: • 8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid holidays and optional leave up to 6 days through Belay's volunteer program, • 10% matching in 401(k) contributions vested on day one, • $5,000 annual training/tuition, • Student Loan Repayment Program, • 100% company funded HSA, • Rich medical coverage (100% coinsurance), • Dental coverage including orthodontia, • Up to $420,000 in life insurance, premiums 100% company funded, • Amazon Prime, gym reimbursement, monthly lunches, games and prizes, • Pet adoption program, generous referral bonus program, fun events, and more! At Belay, we are committed to creating an environment where you can thrive both professionally and personally. We believe in transparency and fairness in compensation. Several factors influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, education, specific skills and competencies and certifications. Belay offers a competitive total compensation package that includes benefits and perks, a flexible work-life balance, and career development. Salary Range: $110,000 to $231,500 Belay Technologies is a certified Service-Disabled Veteran-Owned Small Business located in Columbia, Maryland (Baltimore/Washington area). Belay Technologies specializes in systems automation and full stack development. Belay Technologies provides leading technology and engineering solutions to the DoD, as well as state-of-the-art commercial products. We hire software engineers, web designers, test engineers, systems engineers, systems administrators, database engineers and other tech services. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. Key words: Full Clearance, Fort Meade, SDVOSB, Service-Disabled Veteran-Owned Small Business, DoD, full scope Powered by JazzHR zD9Ao7bOj2

Job Description Belay Technologies has been voted Baltimore Business Journal's (BBJ) Best Places to Work 2019, runner up in 2020 and a finalist in 2021! Belay is hiring an Exploitation Analysts (EA) to work on a critical mission supporting the Intelligence Community (IC). The EA have many of the same skills of Digital Network Exploitation Analyst (DNEA), but their primary mission is more focused on exploitation. In addition to maintaining DNEA-level understanding of adversary networks, exploitation analysts have to understand network defenses and vulnerabilities to create exploitation plans and make operational adjustments. There are multiple levels available for the Digital Network Exploitation Analyst: • Exploitation Analysts Level 1, • Exploitation Analysts Level 2, • Exploitation Analysts Level 3, • Exploitation Analysts Level 4 Years’ Experience by Degree Type: • Exploitation Analysts Level 1, • Bachelor Degree with 2 years of experience., • Exploitation Analysts Level 2, • Bachelor Degree with 5 years of experience., • Exploitation Analysts Level 3, • Bachelor Degree with 8 years of experience., • Exploitation Analysts Level 4, • Bachelor Degree with 11 years of experience. *Other degrees may be considered relevant if programs contain a concentration of courses in the following foundational CS areas: algorithms, computer architecture (not network architecture), programming methodologies and languages, data structures, logic and computation, and advanced mathematics (for example, calculus, discrete mathematics). Certifications: • 18 semester hours of military training/ coursework in networking, computer science, or cyber topics is equivalent to an Associate's degree (applicable to Level 1 - Level 4). Experience Requirements: • Relevant experience requires aspects of Intelligence Analysis (e.g. target development, social network analysis, and metadata analysis., • Must hold a full security clearance Education and Training Qualifications: • Relevant experience must be in computer or information systems design/development, programming, information/cyber/network security, vulnerability analysis, penetration testing, computer forensics, information assurance, and/or systems engineering. Additionally, must have experience in network or system administration. If not credited toward education requirements, completion of military training in a relevant area such as JCAC (Joint Cyber Analysis Course), Undergraduate Cyber Training (UCT), Network Warfare Bridge Course (NWBC)/Intermediate Network Warfare Training (INWT), Cyber Defense Operations will be considered towards relevant experience requirement (i.e., 20-24 week courses will count as 6 months of experience, 10-14 weeks will count as 3 months of experience). Perks and Benefits: • 8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid holidays and optional leave up to 6 days through Belay's volunteer program, • 10% matching in 401(k) contributions vested on day one, • $5,000 annual training/tuition, • Student Loan Repayment Program, • 100% company funded HSA, • Rich medical coverage (100% coinsurance), • Dental coverage including orthodontia, • Up to $420,000 in life insurance, premiums 100% company funded, • Amazon Prime, gym reimbursement, monthly lunches, games and prizes Belay Technologies is a certified Service-Disabled Veteran-Owned Small Business located in Columbia, Maryland (Baltimore/Washington/Fort Meade area). Belay Technologies specializes in systems automation and full stack development. Belay Technologies provides leading technology and engineering solutions to the DoD, as well as state-of-the-art commercial products. We hire software engineers, web designers, test engineers, systems engineers, systems administrators, database engineers and other tech services. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. Powered by JazzHR G0mG17PC9F

Job Description Job Title: End User Support Specialist -Tier I Location(s): On-Site Annapolis, MD Hours: Full-Time (Mon-Friday from 9am-5:30pm.) Salary: $35,000- $39,000 Clearance Requirements: N/A What you will be doing: JASINT is seeking an End User Support Specialist- Tier 1 to join us. The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies with all of their end user technology needs. This includes, but is not limited to, maintenance and management of desktop computers, laptops, tablets, mobile devices, printers, and related hardware and software which is specific to each agency’s needs. This position is responsible for supporting all Windows based operating systems including current as well as legacy versions. This position is responsible for supporting standard productivity software as determined by DoIT and the agencies DoIT supports including but not limited to Microsoft Office, G Suite, and Adobe. While Google Chrome is the State’s preferred web browser, familiarity with other browsers is expected. This position is also expected to support video conference tools such as Zoom, WebEx, Cisco Jabber, GoToMeeting, and Google Meet. While this position typically supports a single location or agency, circumstances may dictate the need to support other locations or agencies. When assigned work at other locations the use of a State or personal vehicle, may be necessary. Standard mileage allowance will be paid for use of a privately owned vehicle if a state vehicle is not available. Duties and Responsibilities: • 30% IT Hardware & Software Support - Installation and maintenance of hardware such as printers, scanners, or other devices. Maintenance of critical software for user support (Anti-Virus, Encryption software, etc.) Installation of applications software and customization as required. Troubleshoot and resolve issues with desktop/laptop/tablet/mobile device hardware, software, network connectivity, and other factors effecting systems operations and performance. Ensure desktop computers interconnect with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. Install, test, and support new and existing software. Install upgrades/service packs as needed. Keep up to date on new and emerging technologies. Assist customers with video conference setup, testing and evaluation. Install and set up office computer equipment, printers, and other IT related equipment for new and existing employees. For teleworkers configure laptops and ensure the timely delivery by mail of equipment., • 20% Customer Service - Customer service is a critical function of this role and as such we have established SLO/SLAs to align with reasonable customer expectations. This position should work assigned tickets so as to meet established SLO/SLA's and meet/exceed customer expectations. Ticket management includes entering appropriate notations in the ticket relative to issues identified and actions taken. Document all work in ServiceNow per the DoIT Ticket Handling Etiquette guidelines and apprise customer of progress made towards ticket resolution. Always demonstrate courteous and professional behavior and provide excellent customer service at all times., • 20% Queue & Workload Management - Document all work in ServiceNow related to the installation, deployment, and maintenance of hardware and software for end users. Create user accounts and management of account privileges. Use the ServiceNow system to create and update tickets for every user interaction before starting on any project. Work on assigned tickets to meet any established SLO/SLAs., • 15% IT Collaboration - Collaborate and consult with End User Support team members on solving technical issues, research and investigate solutions and workarounds by partnering with DoIT technical teams and peers. Share knowledge and technical solutions with the Service Desk and EUS teams and help promote knowledge sharing. Document and troubleshoot reported issues as appropriate in ServiceNow and collaborate with other DoIT IT support teams as needed towards issue resolution., • 5% Technical Projects - Work on technical projects as assigned. Maintains appropriate level of documentation for project related work. Reports project related issues, milestones, and completion of deliverables to End User Support leads/managers and peers., • 5% IT Asset & Inventory Support - Assist in the completion and capture of physical inventory for DoIT supported sites and support the process for capturing moves, adds, and changes so as to reconcile with the asset database and ensure inventory is maintained accurately in accordance with DoIT asset policies. Minimum Requirements: • 3+ years of Help Desk/Desktop support experience required., • A+, • Network+ This position will require the End User Support Specialist team member to identify and decide on how to best resolve issues presented as well as technical escalations. They will be responsible to anticipate, plan, coordinate, and evaluate the technical requirements and needs of DoIT supported customers. Recommendations may be made to fellow DoIT team members and/or to the user, as deemed appropriate. Education : Why JASINT? At JASINT, we proudly boast a “together we can” attitude. That is only possible with a strong talented team. Our goal is to answer the call to provide top mission and Warfighter support at all levels, and that’s why we are seeking you! We understand and respect the dedication and sacrifice required to serve our nation’s greatest efforts, and our commitment, in turn, is to Support You! JASINT cares about your work-life balance and offers competitive benefits to help you at every stage of your personal and professional life by providing the following: Retirement/401k with an employer match, employer-paid health, dental, vision for employees, flexible spending accounts (HSA/FSA), company partially funded HSA, STD/LTD, professional development, tuition and certification reimbursement, spot award recognition, PTO, Floating Holidays. * JASINT offers internal and external referral bonuses for all cleared exceptional talent we hire! Friends of yours are friends of JASINT! * JASINT provides equal employment opportunities to all employees and applicants without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic testing results, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. JASINT participates in E-Verify and will provide the federal government with I-9 information to confirm that all new hires are authorized to work in the U.S. To learn more about E-Verify, please visit dhs.gov/e-verify.