Field Installer
hace 29 días
Peoria
Job Description Job Description Position Title Field Installer Department Production Company Welarco Fabrications, Inc. Supervisor Production Manager Position Location Field/Welarco FLSA Status Non-exempt Prepared By HR Manager Revision Date November 3, 2025 Position Summary The role of the Field Installer is to travel to domestic and international locations to assist Welarco Fabrications, Inc. and Philippi-Hagenbuch, Inc. ("PHIL") in completing product installations, warranties, and scanning. This role will also assist in installations as they occur at the Welarco Fabrications, Inc. ("Welarco") facility location in Peoria, IL. Field Installers will serve an additional role (e.g. Welder) to Welarco when field work is unavailable. Management Duties The Field Installer is responsible for independently managing varied tasks and projects. This position is authorized to take any reasonable action necessary to carry out the responsibilities assigned to this role, so long as such action does not deviate from the established Company policy and is consistent with sound business judgment and ethical practices. While working in the field, if a major issue or concern comes up, the Field Installer is expected to stop work, send pictures of the issue to management and call to work out a solution. Duties and Responsibilities 01 Travels to customer locations for a variety of purposes including: to install purchased equipment or parts, address warranties, scan existing trucks for OEM information 02 Works with the Engineering Department, Sales Department, and additional management to determine trip objectives 03 Completes and submits daily log of time, challenges, accomplishments, etc. 04 Communicates all challenges back to the office in a timely fashion 05 Accurately clocks to jobs for job costing data in the Finance Department to assist the price quoting process 06 Maintains all equipment and tools 07 Welds from all positions, e.g. flat, vertical, overhead 08 Visually inspects work, grind and rework as needed and requested to meet Company quality standards 09 Makes any necessary modifications to design 10 Alerts Production Manager of any discrepancies on Engineering prints initially 11 Assists in documenting any adjustments to Engineering prints 12 Reports any inventory shortfalls to Production Manager 13 Completes daily pickup of area and remains responsible for cleanliness of work area 14 Completes material handling functions as needed, e.g. bringing materials into the building, operating a fork truck 15 Always adheres to all safety protocols including wearing proper Personal Protective Equipment (PPE) 16 Assists the Finance Department with allocating timekeeping to job codes, operations, work centers, etc. 17 Requests and attends meetings with PHIL and Welarco associates as necessary to review issues that arise in the field, e.g. design changes 18 Assists in training and developing additional associates to complete field work 19 Works to best of ability to provide the customer with an above-satisfactory and professional interaction 20 Actively listens to all customer concerns and works to resolve them 21 Maintains a working electrical and hydraulic knowledge 22 Seeks additional help from the Production Manager as necessary During Product Installations: 01 Assists the provided crew in answering questions and providing installation instruction 02 Remains actively involved and hands-on in the installation 03 Assists the crew in laying out the purchased equipment or parts, assembling, and welding 04 Unless discussed with management, stays for the completion of the installation project 05 Ensures all questions and concerns are resolved 06 Provides the customer with a form to submit installation feedback 07 If a fabricator is involved, ensures that the fabricator completes daily time sheets During Product Warranties: 01 Asks appropriate questions to Welarco's Production Department and PHIL's Engineering and Sales Departments as needed to become well-versed in the project and potential problems 02 Works with PHIL and Welarco management to determine a plan of action for warranty issues 03 Quickly and accurately corrects warranty issues 04 Continually provides updates to PHIL and Welarco management 05 Ensures all questions and concerns are resolved During Scanning Trips: 01 Uses FARO 3D-measurement scanning equipment and additional tools to retrieve OEM dimensions for the Engineering Department 02 Ensures FARO equipment is always properly handled and stored 03 Ensures FARO equipment is checked out and in from the Engineering Department with the proper documentation 04 Collaborates with the Engineering Department to ensure the FARO equipment is properly insured while travelling Scope of Responsibility Duties and responsibilities of this position are performed under general supervision. While this form lists the primary job functions of the position, other duties may be assigned as necessary for the successful operation of the Company. This list is not intended to be all-inclusive or inflexible to change. Qualifications and Requirements 01 High school diploma or general education equivalent 02 Two-year maintenance or welding degree PLUS 3+ years of relevant experience OR High-school welding program with 3+ years of relevant experience OR 8+ years of applicable experience 03 Availability to accommodate frequent travel, both domestically and internationally, with and without advanced notice 04 Ability to meet the physical and mental qualifications of the position with or without reasonable accommodation 05 Availability to work standard hours and overtime as outlined in job offer 06 Ability to adhere to strict confidentiality when dealing with privileged information 07 Must demonstrate print and welding ability 08 Ability to always represent the Company in a polite, friendly, and professional manner