Operations Manager
hace 22 horas
Peoria
Job Description • Position Overview Pulse Services Group is seeking a highly motivated and organized Fleet Project Manager / Operations Manager to oversee emergency vehicle upfitting projects from initial order creation through final delivery. This leadership role requires an individual who thrives in a fast-paced environment and can effectively manage projects, operations, personnel, customer relationships, and technical fleet build activities. The Fleet Project Manager / Operations Manager serves as a key liaison between customers, sales staff, technicians, vendors, and company leadership to ensure fleet projects are completed accurately, efficiently, and on schedule. This individual will play a critical role in improving operational processes, driving shop productivity, maintaining quality standards, and supporting the continued growth of the organization. Key Responsibilities Project Management & Customer Coordination • Manage emergency vehicle fleet build projects from order intake through final delivery., • Create and maintain project documentation, work orders, build sheets, and installation specifications., • Develop and manage project schedules using project management software and Gantt charts., • Coordinate timelines with customers, vendors, sales staff, and internal teams., • Conduct project kickoff meetings, status updates, and customer progress reviews., • Ensure projects remain on schedule, within scope, and aligned with customer expectations., • Translate customer requirements into organized production plans for technicians. Fleet & Technical Operations • Maintain working knowledge of:, • Emergency lighting systems, • Siren and control systems, • Mobile radio equipment, • Public safety vehicle equipment, • 12V electrical systems, • Relay logic and vehicle wiring, • Assist in troubleshooting installation or workflow issues when necessary., • Oversee quality control processes across all fleet builds., • Ensure installation standards and documentation requirements are consistently followed. Team Leadership & Shop Management • Supervise and support fleet technicians and shop personnel., • Establish and implement operational procedures and standardized workflows., • Train team members on software systems, documentation requirements, and operational processes., • Foster a collaborative, team-oriented culture focused on accountability and continuous improvement., • Provide coaching, performance feedback, and development opportunities for staff., • Drive initiatives focused on improving productivity, efficiency, and quality. Inventory & Operational Oversight • Coordinate ordering, stocking, and organization of parts, materials, and equipment., • Maintain inventory levels necessary to support production schedules and customer commitments., • Work closely with vendors and suppliers to ensure timely delivery of critical components., • Monitor operational bottlenecks and implement corrective actions when needed. Reporting & KPI Management • Prepare monthly operational reports for leadership regarding:, • Project status and timelines, • Fleet build progress, • Delivery commitments, • Shop productivity, • Operational challenges and opportunities, • Track and analyze KPI metrics related to workflow, labor efficiency, project completion, and overall operational performance., • Support strategic initiatives focused on growth, scalability, and process improvement. Qualifications Required Qualifications • Minimum 5 years of experience in fleet services, manufacturing operations, project management, emergency vehicle upfitting, or a related field., • Previous leadership or supervisory experience., • Strong understanding of:, • 12V electrical systems, • Vehicle electronics, • Relay wiring, • Public safety equipment installations, • Experience managing multiple projects, schedules, and deadlines simultaneously., • Strong organizational, communication, and problem-solving skills., • Proficiency with Microsoft Office Suite and project management tools. Preferred Qualifications • Experience within emergency vehicle upfitting, public safety fleet services, or specialty vehicle manufacturing., • Knowledge of Gantt chart scheduling and project management methodologies., • Experience with inventory management and purchasing coordination., • Familiarity with CRM, ERP, or inventory management software., • Experience implementing operational improvements and KPI-driven performance initiatives. Key Competencies • Leadership & Team Development, • Project Management, • Operational Excellence, • Customer Service, • Process Improvement, • Inventory Management, • Communication & Collaboration, • Technical Troubleshooting, • Time Management, • Strategic Thinking Compensation & Benefits • Competitive salary: $85,000 – $115,000 annually, • Potential flexibility for highly qualified candidates, • Performance-based growth opportunities, • Leadership role within a growing organization, • Collaborative and entrepreneurial work environment, • Opportunity to support first responders and public safety agencies through critical fleet solutions Company DescriptionOur client, is a leading provider of emergency vehicle upfitting, fleet services, and public safety equipment integration. They partner with municipalities, law enforcement agencies, fire departments, EMS organizations, and commercial fleet operators to deliver reliable, high-quality vehicle solutions that support critical public safety and operational needs. Our partnership with Dickmann Manufacturing provides candidates with direct access to a stable, well-respected organization that values quality, continuous improvement, employee development, and customer satisfaction. Through our close relationship with the leadership team, we are able to provide candidates with unique insights into the company culture, growth opportunities, and long-term career potential. At True Match Talent Group, we take a personalized approach to recruiting, ensuring that both candidates and employers find the right long-term fit. We are committed to providing a transparent, professional, and consultative experience throughout the hiring process.Our client, is a leading provider of emergency vehicle upfitting, fleet services, and public safety equipment integration. They partner with municipalities, law enforcement agencies, fire departments, EMS organizations, and commercial fleet operators to deliver reliable, high-quality vehicle solutions that support critical public safety and operational needs.\n\nOur partnership with Dickmann Manufacturing provides candidates with direct access to a stable, well-respected organization that values quality, continuous improvement, employee development, and customer satisfaction. Through our close relationship with the leadership team, we are able to provide candidates with unique insights into the company culture, growth opportunities, and long-term career potential.\n\nAt True Match Talent Group, we take a personalized approach to recruiting, ensuring that both candidates and employers find the right long-term fit. We are committed to providing a transparent, professional, and consultative experience throughout the hiring process.