Concierge
To welcome guests upon arrival, help them with their luggage, escort them to the room and inform them of all in-room and Hotel facilities
Give accurate and clear information in response to guest enquiries
Serve drinks (including alcohol) and snacks in the bar and lobby areas, following licensing law and weights and measures requirements. Use the correct glassware and serve drinks at the correct temperature and with the appropriate accompaniments
Dealing with room service and clearing trays
Assisting conference and inhouse events, setups, refreshments and clear down
Carry out minor repairs in guest bedrooms and public areas when necessary
To adhere to standards of conduct, dress, hygiene, uniforms, appearance and posture
Liaise with and assist other departments as necessary
Ensure full and accurate handover between shifts
Act as part of the security team, performing security rounds, checking doors and windows especially on ground and lower ground levels and being particularly vigilant about suspicious packages and visitors not accompanied by hotel guests
Keep record of all laundry orders, pick-up and delivery details
Deliver laundry/dry cleaning to guest bedrooms in a timely manner
Keep accurate record of all bookings made for guests (taxis, restaurants, child-care, tours, car-hire, mobile phone hire etc) with details of the guest name, date and time of the booking, supplier’s name, address and contact details and any other relevant information
Keep record and be familiar with all extension numbers in the Hotel
Answer all telephone calls within three rings in compliance with the established protocol
Maintain a courteous and professional telephone manner at all times
Accept changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guests
- Experience
- Not required
- Employment
- Full-time
- Schedule
- To work both morning (7.00 to 15.00) or evening (15.00 to 23.00) shift
- Salary
- £10 hourly
- Starting time
- Immediate start!
Hospitality • 51-250 Employees
Hiring with us since May, 2019
Grange Hotels are an independent group of hotels nestled in the heart of London with luxurious 4 star accommodations. We are currently recruiting individuals with strong drive and passion for excellence to join our professional team.
Hiring by
Immediate start!
No experience
