Concierge

Other

20 May 2022131 views

Concierge

To welcome guests upon arrival, help them with their luggage, escort them to the room and inform them of all in-room and Hotel facilities

Give accurate and clear information in response to guest enquiries

Serve drinks (including alcohol) and snacks in the bar and lobby areas, following licensing law and weights and measures requirements. Use the correct glassware and serve drinks at the correct temperature and with the appropriate accompaniments

Dealing with room service and clearing trays

Assisting conference and inhouse events, setups, refreshments and clear down

Carry out minor repairs in guest bedrooms and public areas when necessary

To adhere to standards of conduct, dress, hygiene, uniforms, appearance and posture

Liaise with and assist other departments as necessary

Ensure full and accurate handover between shifts

Act as part of the security team, performing security rounds, checking doors and windows especially on ground and lower ground levels and being particularly vigilant about suspicious packages and visitors not accompanied by hotel guests

Keep record of all laundry orders, pick-up and delivery details

Deliver laundry/dry cleaning to guest bedrooms in a timely manner

Keep accurate record of all bookings made for guests (taxis, restaurants, child-care, tours, car-hire, mobile phone hire etc) with details of the guest name, date and time of the booking, supplier’s name, address and contact details and any other relevant information

Keep record and be familiar with all extension numbers in the Hotel

Answer all telephone calls within three rings in compliance with the established protocol

Maintain a courteous and professional telephone manner at all times

Accept changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guests

  • Experience
    Not required
  • Employment
    Full-time
  • Schedule
    To work both morning (7.00 to 15.00) or evening (15.00 to 23.00) shift
  • Salary
    £10 hourly
  • Starting time
    Immediate start!

pin iconCity of London, London

Hospitality • 51-250 Employees

Hiring with us since May, 2019

Grange Hotels are an independent group of hotels nestled in the heart of London with luxurious 4 star accommodations. We are currently recruiting individuals with strong drive and passion for excellence to join our professional team.

Hiring by

Grange Hotels
Grange Hotels
Active 28 days ago

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