Trabajos 2nd en Reino Unido

IT SOX Manager What you will become a part of Join CCEP’s IT Risk & Compliance team and help protect the digital ecosystem of one of the world’s leading FMCG organisations. You’ll collaborate with colleagues across multiple countries, work closely with diverse business and technology teams, and contribute to strengthening CCEP’s internal control environment. This role gives you the opportunity to be at the forefront of cybersecurity, regulatory compliance, and IT risk management while supporting transformation programmes that shape our future technology landscape. What you will do As an IT SOX Manager, you will play a key role in ensuring that CCEP’s IT systems, processes, and controls comply with internal policies, SOX requirements, and relevant industry frameworks. Your responsibilities will include: • Managing end-to-end SOX compliance for IT General Controls across all CCEP markets., • Overseeing control execution, evidence quality, remediation activities, and closure tracking., • Leading SOX audits, working closely with internal and external auditors., • Driving annual scoping activities, walkthroughs, documentation updates, and IT risk/control evaluations., • Ensuring transformation projects and system integrations meet SOX and internal compliance requirements., • Providing 2nd Line of Defence oversight for IT control compliance and control owner attestation., • Maintaining performance visibility in GRC dashboards and reporting tools., • Training IT and business teams on IT Risk and Control concepts., • Preparing management reporting on Information Security risk, control performance, and audit findings. You bring a blend of technical expertise, risk awareness, and a collaborative mindset. Specifically, we are looking for: Qualifications & Experience • A degree in Computer Science, Information Systems, Business, or a related field., • 4+ years of IT experience within Information Security, IT Risk, or similar domains., • Proficiency in English., • Hands-on SAP experience (ECC, S/4, GRC) including user access management, authorisations, and SOX control analysis., • Experience managing and executing SOX IT General Controls, with strong capability in SAP control performance., • A background in delivering audits, assessments, or compliance initiatives—BIG-4 experience is a plus., • Experience working in large, complex, multinational environments., • Understanding of IT security management systems and frameworks (NIST, ISO 27001)., • Experience implementing or operating GRC workflows and SAP Process Controls (CCM). From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we’ve got some way to go, but we’ll get there with the support of our people. It’s them who drive our future growth. To find out more about what it’s like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that’s true for you – please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.

An established EdTech company in West London is expanding its technical support team and looking for an IT Support Engineer who enjoys variety, autonomy, and real face-to-face problem-solving. This is a role for someone who thrives on helping users, keeping systems running smoothly, and representing a trusted brand on client sites across the region. What You’ll Be Doing • Providing 1st/2nd line support to schools and education clients, • Working one week remotely, followed by one week visiting client sites across Berkshire, Buckinghamshire, and London, • Troubleshooting hardware, software, networking, and classroom technologies, • Installing, configuring, and maintaining devices and systems, • Building strong relationships with school staff and acting as a trusted technical advisor, • Escalating complex issues where needed and contributing to continuous service improvement What We’re Looking For • Experience in IT support (1st/2nd line) within MSP, education, or similar environments, • Confident troubleshooting Windows, O365, networks, and common classroom technologies, • Strong communication skills and a calm, solution-focused approach, • Ability to work independently while representing the company professionally on client sites, • Full UK driving licence and willingness to travel across Berks, Bucks, and London What’s On Offer • Competitive salary based on experience, • Mileage and travel expenses covered, • Training and development within a growing EdTech environment, • Supportive team culture with plenty of autonomy, • A role that genuinely mixes remote flexibility with hands-on technical work

A growing Managed Service Provider based in Uxbridge is looking for a proactive and customer-focused 1st/2nd Line Support Engineer to join their team. You’ll be supporting a range of local SMEs, providing both remote and on-site technical assistance across the Uxbridge area and surrounding West London region. This is an ideal role for someone who enjoys variety, problem-solving, and building strong relationships with end-users. The Role • Deliver 1st and 2nd line support across Windows, O365, networking, and common business applications, • Provide a mix of remote helpdesk support and on-site visits to local clients, • Troubleshoot hardware, software, connectivity, and user issues, • Assist with installations, upgrades, and small project work, • Escalate complex issues where necessary while maintaining ownership of tickets, • Represent the MSP professionally and build trust with client teams What You’ll Bring • Experience in an MSP or multi-client support environment, • Strong troubleshooting skills across Windows OS, Office 365, basic networking, and common business tools, • Confident communicator with a friendly, solution-driven approach, • Ability to work independently and manage your own workload, • A full UK driving licence (local travel required) What’s On Offer • Competitive salary depending on experience, • Mileage and expenses covered for client visits, • Ongoing training and certification support, • A friendly, supportive team with real progression opportunities, • A varied role where no two days look the same

2nd / 3rd Line Support Engineer – Join a High-Performance IT Team! Watford | Full-time | Office-based (5 days) | £34,000 – £36,000 Ready to step into a role where your technical skills actually get used, stretched, and appreciated? A leading Managed Service Provider is expanding its dynamic support team and is on the hunt for a driven, talented, and hands-on 2nd/3rd Line Support Engineer. If you thrive in fast-paced environments, love solving complex technical challenges, and want to work across diverse client infrastructures — this one’s for you. Key Responsibilities of the 2nd / 3rd Line Support Engineer: You’ll be the go-to expert for a wide range of external clients, delivering exceptional support across varied IT environments. Every day brings something new, and you’ll be right at the heart of it: • Proactive monitoring of IT systems, • Helpdesk and incident management, • Remote and onsite technical support, • Configuring users, PCs, and servers, • Router/Firewall setup, configuration & troubleshooting We're looking for breadth, depth, and confidence across core Windows and cloud technologies. Your background should include solid hands-on experience with: • Active Directory (Windows Server 2016+), • PowerShell scripting, • Microsoft SharePoint, • Microsoft Office 365, • Remote Desktop Services, • Windows 11, • Networking & TCP/IP To thrive in this role, you’ll need to bring: • 3+ years experience in IT support (2nd/3rd Line), • Excellent communication and customer-facing skills, • The ability to stay calm, organised and effective under pressure, • A proactive attitude and eagerness to learn new technologies, • A full UK driving licence, • Monday–Friday, 9:00am–6:00pm If you're motivated, technically sharp, and want to join a busy MSP where your skills can shine, we want to hear from you. Apply now and take the next step in your IT career!

Exponential-e Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company. We’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. Job Description Overall purpose of the job: You will be working as part of the Core Network Operations team who are responsible for all aspects of maintaining the core network and configuring customer solutions. This team sits at level 4 of the engineering hierarchy and is responsible for providing advanced support for the 2nd and 3rd line service desk teams and the network infrastructure used to deliver services to customers. This includes the MPLS, Data Centre and Optical network. Key responsibilities for this job: • Work on projects predominately involving maintenance of the existing Infrastructure and introducing any service improvement and automation, • Implementing projects within the deadline., • Acting as a senior technical escalation point within the Core Network Operations team for both faults and network changes., • Provide technical support for the development, implementation and administration of new and existing services, • Ensure the timely and accurate delivery of technology products and services, • Interface with multiple areas of technology and multiple departments to support in implementation of new solutions and products, • Act as a technical mentor to other engineers, • Where required you would be expected to work directly with the other teams within the business which include the Service Desk and the Implementation teams., • Due to the nature of the role you will be expected to fulfil some of your tasks out of hours and to be part of the on-call rota., • Experience with various methods of load balancing, • Strong troubleshooting ability, • Service Provider networks, • MPLS, L3 VPN, • Routing protocols (inc. IS-IS & BGP, OSPF), • Working knowledge of SDN concepts, • EVPN/VXLAN, • Experience with BGP Peering, Transit, • Scripting skills (Python / Bash / similar), • Nokia 7450 & 7750 switches, • F5 Load Balancers, • Fortigate firewalls Our people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.

MAC 2nd Line Support London £45,000 - £47,000 Our client is looking for a motivated and enthusiastic 2nd Line Support Engineer to join their growing team. This is an exciting opportunity for someone who is passionate about technology, eager to learn and thrives in a fast-paced environment. You will have strong experience with troubleshooting and resolving MAC issues. You’ll be given opportunity to achieve professional certifications within your first 6 months! Responsibilities: • Provide 2nd line Mac support, • Troubleshoot and resolve Mac issues, • Deliver outstanding customer service through your technical expertise, • Manage and support device and identify platforms including Addigy, Jamf, JumpCloud or Okta, • Escalate complex issues to 3rd line support where required, • Maintain accurate documentation of incidents, fixes and processes, • Continue to self-development and learning, as well as improvement of IT processes and user experience Skills: • Strong hands-on experience supporting Mac devices and MacOS environments, • Proven 1st/2nd line Mac experience is essential, • Experience with Addigy, Jamf, JumpCloud or Okta, • Excellent problem-solving skills, • Understanding of networking fundamentals, • Strong communication and customer service skills, • Proactive team player If you are a Mac-focused IT professional who enjoys problem solving, learning new technologies and delivering excellent support, we’d love to hear from you. Our client offers ongoing training and development, a supportive team culture and career opportunities. This role is based in their London office 5 days a week. Due to the number of applications, we can only respond to candidates who have matched the skills and experience needed.

Controls Support Engineer?? Location: Heathrow Airport (All Terminals)?? Salary: Circa £40,000 Basic + £900 per month shift allowance (£10,800 per annum) + Overtime ? Hours: 42 hours per week (Shift-based) - 4 on, 4 Off (12 hour days & nights)?? Contract: Permanent?? Start date: ASAP preferredThe OpportunityWe’re supporting a major aviation systems provider at Heathrow who are looking to appoint an experienced Controls Support Engineer to join their specialist controls team.Working within a live baggage handling environment, you’ll take ownership of investigating and resolving complex low-level control faults, analysing data, and driving optimisation across critical systems. This role requires someone confident working across both low-level controls and the wider electro-mechanical and high-level interfaces.Airport experience is highly desirable.Key Responsibilities • Lead complex and critical control-related incidents, • Interface directly with Duty Managers and high-level teams during P1/P2 events, • Fault-find communication issues between HLC and LLC components, • Oversee 2nd/3rd line support for integrated technologies, • Act as the system expert for specialist OEM controls, • Maintain and update specialist OEM PLC and Safety PLC systems, • Drive incident resolution within agreed SLAs, • Provide accurate technical handovers between shifts, • Support and maintain software repositories and version control systems This role suits someone detail-oriented, technically inquisitive, precise and confident within their area of expertise. Strong communication skills and the ability to build customer relationships are essential.Qualifications & Experience, • HNC (or equivalent) in Electrical / Controls Engineering, • Strong PLC knowledge essential (OEM experience beneficial), • Experience with software version control, • Knowledge of fieldbus and drive technologies, • Proven fault-finding and problem-solving experience, • Airport or material handling systems experience preferred, • Heathrow baggage system knowledge advantageousWhat’s On Offer, • 28 days annual leave (excluding public holidays), • Private medical cover, • Enhanced wellbeing membership (including fast GP access and reward-based benefits), • Pension scheme (5% employer contribution), • Cycle to work scheme, • Childcare salary exchange scheme, • Recognition and reward platform, • Genuine career progression opportunities within a technically complex environment If you’re looking for a technically challenging role within one of the UK’s busiest aviation environments, and you thrive in high-pressure, high-performance systems, APPLY NOW!

Join a rewarding not-for-profit organisation as a 1st / 2nd Line Engineer, supporting technology operations and ensuring seamless IT service delivery. This permanent role is based in London and offers an opportunity to make a positive impact while utilising your technical skills. Client Details This not-for-profit organisation operates within the London area and is recognised for its contributions to its industry. As a medium-sized organisation, they are focused on leveraging technology to enhance their operations and services. Description • Provide first and second-line technical support to staff and stakeholders., • Diagnose and resolve IT issues, ensuring minimal downtime and disruption., • Assist with the installation, maintenance, and troubleshooting of hardware and software., • Collaborate with the wider technology team to deliver IT projects effectively., • Maintain accurate documentation of IT systems and processes., • Monitor and manage system performance, addressing potential issues proactively., • Support the implementation of IT policies and procedures. A successful 1st / 2nd Line Engineer should have: • Proven experience in a similar IT support role within the technology field., • A strong understanding of hardware, software, and networking concepts., • Excellent problem-solving and troubleshooting skills., • The ability to prioritise tasks and work under pressure effectively., • Relevant IT certifications or technical qualifications (preferred)., • Competitive salary ranging from £31,050 to £37,950 per annum., • Comprehensive benefits package (details to be confirmed)., • Permanent position within a respected not-for-profit organisation in London., • Opportunities to enhance your skills and grow within the technology sector.

IBMi Service Desk Up to £40,000pa + Bonus Hybrid working into Watford We’re seeking an experienced Service Desk Technical Consultant to join a small, high-performing team within a leading international technology solutions provider. You’ll deliver remote support to enterprise clients across sectors including Finance, Manufacturing, and Retail, ensuring high availability and optimal performance of critical infrastructure. Key Responsibilities * Provide 1st and 2nd line remote support for IBM i / Power Systems environments * Monitor and manage enterprise systems, backups, HA and DR processes * Investigate and resolve incidents through to completion * Perform patching, upgrades, and technical consultancy as required * Maintain accurate documentation and ticketing records * Collaborate with internal teams to deliver excellent customer outcomes Skills & Experience * Minimum 4 years’ experience in a senior Service Desk or Operations role * Strong IBM i (Power i) expertise in enterprise environments * Experience with IBM i OS, BRMS, work & performance management * Knowledge of SQL, CL, SSL, key management, virtualisation and HA solutions (e.g. Mimix) * Familiarity with monitoring and ticketing tools (e.g. Jira) * Excellent problem-solving, communication, and documentation skills Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Corporate Service Desk IT Technician Looking for an experienced 2nd Line Support person to work for an MSP based on a client site supporting the head office and management team. This is an office based 5 days per week position in London SE1. To apply you must demonstrate previous 2nd line support experience for medium / large business including AD, O365 and hardware skills. Purpose of Role • To provide dedicated onsite technical IT support to the customer headquarters staff as a member of the onsite Corporate Service Desk (CSD) team and ensure excellent IT services and customer support in a customer centric manner representing the MSP., • Duties include:, • Providing 1st and 2nd line site-based support. To resolve systems issues raised within the client business by the management team and users. Install, assemble and configure computers, monitors, network infrastructure and peripheral items., • Troubleshoot hardware, software, email, network and peripheral equipment problems and make corrections where required., • Carry out Active Directory tasks including user accounts, groups and computers., • Develop any relevant documentation for processes or problem and solution insight information, • Manage Joiners, Movers and Leavers (JML) ITSM process ensuring new employees (Joiners) are equipped with the necessary technology and access to systems from day one, while employees changing roles or departments (Movers) receive seamless updates to their IT resources and permissions. Additionally, when employees leave the organisation (Leavers), their access is promptly revoked, and their data is securely managed., • Manage File and print services, including the setup, maintenance, and troubleshooting of file servers and print devices, ensuring that employees have reliable access to shared files and printing resources. Requests for supporting file & print services will be recorded within the ITSM, • Work with the IT Manager to provide service improvements, this involves regular assessments, performance monitoring, and the implementation of best practices to identify areas for improvement. To provide optimised IT processes, reduced downtime, and increased productivity., • Work with the IT Manager with the adoption of new technologies, training for staff, and the refinement of existing systems to ensure that the organisation's IT infrastructure remains cutting-edge and capable of meeting evolving business needs., • Support the IT Manager via regular reporting data to deliver regular reporting, actionable insights, and the implementation of changes based on feedback, fostering a culture of continuous improvement and enhancing overall customer experience., • Adhere to health and safety guidelines and raise any health and safety concerns., • Liaise with 3rd party suppliers where required., • Undertake any IT projects as required by the IT Manager, • Any other tasks as assigned by the IT Manager., • VIP Support: Provide tailored VIP service to designated individuals including high profile staff and executives, delivering a premium service to these individuals by providing faster response times, a tailored approach, and exceptional communication & troubleshooting., • Office Floor walks: Complete a regular floor walks providing a proactive approach ensuring all site staff are aware of CSD presence and encourage in person engagement., • Setup, maintain and troubleshoot Teams Meeting room equipment such as Cameras, microphones and displays, • Maintain daily checks and testing of all Teams rooms, • Build excellent rapport with Customer staff providing encouragement to raise queries, • Maintain coverage for the walk up IT Bar, this provides a walk-up support option for clients including support needs such as software use or setting adjustments and basic training for the use of IT systems where required., • Work with the MSP's management to prioritise business and information needs Salary: £32 - £35000 + Full time PAYE Permanent job with Pension, Private Health Care and Paid Holidays.

Role: IT Support Engineer - 2nd Line Salary: 32k Location: Kingston Upon Thames As a leading technology provider, our client uses the latest technologies to manage and maintain their customers' IT systems. Operating at the forefront of their industry, they work very closely with a range of schools and colleges and are now looking to recruit an IT Support Engineer who will be site based at a leading independent school in Kingston Upon Thames Primary Purpose : The role is varied and interesting, working with leading technologies in a school who are investing in enterprise grade infrastructure to support next generation teaching and learning.. As an IT Support Engineer, you will be responsible for resolving all user support issues, as well as administration of the school's network and IT systems. To be considered for this role, you must have experience of supporting and administering some of the following technologies: • Windows 11, Microsoft Office 365, • Microsoft Server 2019 / 2022, • Wired and wireless networks, firewalls and content filters, • PC's, Laptops, mobile devices and audio-visual systems, • Intune Most importantly, as an IT Support Engineer, it is essential that you are a clear and logical thinker with a quality approach to customer service. You should also be a good communicator with excellent social skills, ensuring that the teaching and support staff at the school are kept up-to-date with the progress of issue resolution. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Broster Buchanan are partnered with a growing business in the domestic heating and energy industry who are looking for a 1st/2nd line Application Support Analyst to join their IT team in Romford. The role offers genuine progression with hands on development, funded training, and new opportunities as the business continues to grow. The role offers a salary of £35k - £40k and will be based onsite in Romford, with an occasional need to travel to other sites with expenses covered, and an occasional need to work weekends, which will be paid as overtime. This is mainly an office based role, but there is flexibility to work from home where needed.Key Responsibilities: • Provide 1st and 2nd line technical support for software, operating systems, and hardware., • Apply structured troubleshooting methodologies, diagnostic tools, and root-cause analysis to resolve issues efficiently., • Use help-desk or ticketing systems to log, track, prioritise, and resolve incidents in line with service level agreements (SLAs)., • Escalate issues appropriately and follow established incident management and escalation procedures., • Document support interactions, including client enquiries, troubleshooting steps, and resolutions, to ensure accurate tracking and reporting of support activities., • Create, update, and maintain high-quality support documentation, knowledge base articles, and troubleshooting guides., • Deliver in-person or virtual training sessions (via Teams) to new and existing users, with a focus on business processes, system navigation, and best practices., • Support in-house contract operations for contractors working within the sector, ensuring systems and processes operate smoothly., • Work closely with product development, engineering, and customer success teams to diagnose complex issues, share insights, and support product improvements., • Provide feedback on recurring issues, potential enhancements, or software bugs to help optimise system performance., • Utilise help desk, ticketing, and case management tools to manage support workload., • Support configuration, updates, and usage queries relating to internal platforms and operational systems.Requirements:, • Strong understanding of software, operating systems, and technical troubleshooting processes for 1st and 2nd line issues, • Experience working with ticketing systems, help-desk tools, or incident management platforms., • Proven ability to create and maintain technical documentation or knowledge bases., • Experience delivering user training, both in person and online., • Excellent communication skills, with the ability to explain technical concepts in a clear, user-friendly way., • Ability to multitask, prioritise, and adapt to changing deadlines in a fast-paced environment., • Full UK Driving Licence and own transport, • Experience supporting contractors or operational teams within a similar industry (domestic heating/energy etc) would be highly beneficial, • Familiarity with CRM platforms or workflow management software would be beneficial

My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support team. The ideal candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues. Responsibilities: Provide 1st and 2nd line technical support to end-users via phone, email, and in-person. Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems. Install, configure, and maintain hardware and software applications. Assist with the setup and maintenance of user accounts and permissions. Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service. Conduct regular system updates and patches to ensure optimal performance and security. Provide technical guidance and support to end-users, helping them navigate IT systems and applications. Document support activities, solutions, and processes in the ticketing system. Collaborate with other IT team members to ensure seamless support and knowledge sharing. Stay updated on the latest industry trends and technologies to continuously improve support services. Requirements: A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience. Proven experience in a 1st/2nd line IT support role. Strong knowledge of MS Office 365, IP networking, and Windows operating systems. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to provide clear and concise technical support. Ability to manage multiple tasks and priorities in a fast-paced environment. Customer-focused attitude with a commitment to delivering high-quality support. Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus. Please send an up to date CV for an immediate response and more information on a great role with a fantastic Client.

Cyber Security Placement Programme - No Experience Required Are you looking to kick-start a new career in IT? We are recruiting for companies who are looking to employ our Cyber Security Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£24K-£45K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is completed in 4 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Support courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Step 4 - IT Technician placement (£24K-£30K) You will be placed into your first role as an IT Technician, with a starting salary of anywhere between £24K-£30K. You will need to gain two years experience in this role before you can progress into a cyber security analyst role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cyber security field. This will consist of online training, practical training and an official exam. Cyber Security Role Once you have completed all of the mandatory training in step four and have the required two years experience in the IT industry, you will be ready to move into your Cyber Security Technician role. We have partnered with a number of large IT companies who have a massive shortage of qualified cyber security staff. In this role the average starting salary is £45K. At a one off cost of £990, or a deposit of £206 followed by 13 interest free monthly instalments of £92, this represents a great opportunity to start a rewarding career in IT and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. We have a proven track record of placing 1000+ candidates into new roles each year. Check out our website for our latest success stories. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Security, Cyber Security IT Support, IT Technician, Support Engineer, 1st Line Support, and 2nd Line Support, First Line Support, Second Line Support, Trainee, Training Course, Support, It Security, IT Security Technician, Trainee IT Security, Trainee Cyber Security Technician, It Security engineer, IT Security engineer, Trainee IT Security engineer, Trainee Cyber Security engineer 'Please note that this is a training course and fees apply’

Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (18K-£35K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£18-£25K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £18K-25K. Ideally you will need to gain two years’ experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Network+, CompTIA Security+, Ethical Hacker

Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (£26K-£35K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£26-£35K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £26K-35K. Ideally you will need to gain two years’ experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you up to 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Network+, CompTIA Security+, Ethical Hacker

Trainee Network Engineer - No Experience Required Are you looking to kick-start a new career in IT? We are recruiting for companies who are looking to employ our Network Engineer Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£24K-£45K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you.The traineeship is completed in 4 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Support courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Step 4 - IT Technician placement (£24K-£30K) You will be placed into your first role as an IT Technician, with a starting salary of anywhere between £24K-£30K. You will need to gain two years experience in this role before you can progress into a Network Technician role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the networking field. This will consist of online training, practical training and an official exam. Network Engineer Role Once you have completed all of the mandatory training in step four and have the required two years experience in the IT industry, you will be ready to move into your Network Engineer role. We have partnered with a number of large IT companies who have a massive shortage of qualified Network Engineers. In this role the average starting salary is £45K. We guarantee you will be offered a job upon completion, or we will refund you 100% of your course fees back. We have a proven track record of placing 1000+ candidates into new roles each year. Check out our website for our latest success stories. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords:IT Security, Cyber Security IT Support, IT Technician, Support Engineer, 1st Line Support, and 2nd Line Support, First Line Support, Second Line Support, Trainee, Training Course, Support, Network Engineer, IT Network Technician, IT Network Support, Trainee Network Engineer, Networking, Junior Network

IT Support Engineer (Global Law Firm) £30,000 - £35,000 + Company Benefits + Training + Progression + Hybrid + Company Bonus Central London, Hybrid Are you an IT Support Engineer looking to join a global company that offers training and progression opportunities, along with hybrid working after probation to support a better work-life balance? This leading international law firm, with more than 900 lawyers across nine offices in four Continents, advises global corporations, financial institutions, private equity sponsors, investment funds and governments on complex corporate transactions, high-stakes litigation and regulatory matters. Renowned for its strength in private equity, asset management, financial services, healthcare, energy, infrastructure and technology, the firm delivers strategic, commercially focused legal solutions built on decades of cross-border expertise and a reputation for excellence, discretion and client partnership worldwide. In this role, you will provide 1st and 2nd line IT support to the London office, resolving issues efficiently and professionally. You will manage support tickets, deliver remote mobile device support, administer RSA access, and maintain laptops and core systems within a Windows and Microsoft 365 environment. You will act as a key point of contact for technology support, assisting with meeting room setup, hardware deployment and office moves to ensure the smooth running of IT services. This role would suit an IT Support engineer looking to work for a large corporate company with excellent company benefits. The Role: • Provide 1st/2nd line IT support, • Log and manage helpdesk tickets, • Deliver remote support for iPhones and iPads, • Administer RSA and remote access, • Previous IT support experience Keywords: Windows 11, Microsoft 365, Office 365, Active Directory, RSA, Remote Access, iPhone Support, iPad Support, Mobile Device Management, Citrix, Exchange, Outlook, Ticketing System, Technical Support, Desktop Support, Hardware Deployment, PC Reimaging, Hybrid Meetings, Teams, Zoom, Professional Services, Global Firm, Service Desk, ITIL, User Support, Onsite Support If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

IT Service Desk Analyst Location:Epsom | Hybrid (3 days office / 2 days home) Hours:Shift rota between 7am-6pm Mon-Fri + occasional weekends (Around 1 in 4/5 Saturdays (09:00-17:00) additional payment is paid) Salary: Competitive MUST be a car driver due to location Join a supportive team & make a real impact Are you someone who loves helping people, solving problems, and keeping technology running smoothly? Do you thrive in a busy environment where no two days are the same? If so, our client would love to welcome you their IT Service Desk team. They are looking for an experienced 1st / 2nd Line Support Analyst to join their friendly team, supporting colleagues across the business. What the role will require: As one of their Service Desk Analysts, you'll be the go to expert when colleagues need technical support. What will this involve: • Deliver strong technical support, • Log, prioritise and resolve incidents and service requests., • Communicate clearly and confidently with users at all levels., • Diagnose issues, collaborate with colleagues and third parties, and ensure a smooth return to service., • Help drive service quality and improvement, • Spot recurring trends and raise problem records., • Take part in CAB meetings and contribute to change management., • Work on projects, office moves, and continuous improvement initiatives., • Build great relationships with users and IT teams., • Be a trusted partner to the business., • Provide friendly, professional and empathetic support, especially under pressure., • Keep users updated regularly and ensure they're happy with the outcome., • Create and maintain documentation., • Ensure assets are tagged, tracked and compliant., • 5+ years' experience in a busy Service Desk environment, • Strong troubleshooting ability, • Solid working knowledge of Windows 11, Microsoft 365, and SCCM, • Understanding of the ITIL framework, • Excellent communication skills, written, verbal, and in presenting, • A customer-first mindset and an ability to explain technical issues clearly, • Supportive, close-knit team, • An amazing benefit package, which includes on-site gym, subsidised restaurant, • Opportunities to grow your technical and soft skills, • A role where you truly make an impact on how the business operates, • Involvement in projects, Power App development, and process improvements Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Our client, a growing enterprise seeking to enhance its IT operations, is looking for an experienced Senior Infrastructure & Security Engineer to take ownership of 3rd-line infrastructure and cybersecurity support. This hands-on role requires deep technical competency, project experience, and a proactive attitude, ensuring stability, security, and efficiency in the company’s IT environment. As part of IT Operations, you will collaborate with stakeholders and lead efforts to design, build, and implement solution architecture. The company is shifting toward a more mature enterprise IT framework, leveraging Microsoft 365 and Azure (with AWS experience as a nice-to-have). Key Responsibilities • Provide 3rd-line infrastructure and security support, ensuring system reliability and cybersecurity best practices., • Design and implement cloud-based and on-premise IT solutions, supporting Azure and Microsoft 365 environments., • Collaborate with 1st and 2nd line engineers, offering mentorship and technical leadership., • Drive solution design, IT operations, and network security in an enterprise-level setting., • Oversee Active Directory (AD) conversion, ensuring seamless integration into the IT environment., • Work within a customer-facing role, ensuring IT systems align with business needs., • Participate in infrastructure transformation initiatives, aligning with enterprise-level standards., • Ensure compliance with cybersecurity and regulatory frameworks while implementing risk mitigation strategies. Key Requirements • Proven experience in senior infrastructure and security engineering roles., • Strong technical competency in cloud and cybersecurity, ideally within an enterprise or SME environment., • Hands-on expertise with Microsoft 365, Azure, and networking (AWS is a plus)., • Experience in solution architecture, IT operations, and infrastructure design., • Practical experience in cybersecurity, system design, and infrastructure architecture., • Capable of rolling up sleeves and leading projects from conception to implementation., • A background working with large-scale IT environments. If you're an experienced Infrastructure & Security Engineer with a passion for hands-on technical work and solution architecture, we’d love to hear from you!

2nd Line IT Support Engineer London £45,000 - £47,000 Our client is looking for a motivated and enthusiastic 2nd Line Support Engineer to join their growing team. This is an exciting opportunity for someone who is passionate about technology, eager to learn and thrives in a fast-paced environment. You will have strong experience with troubleshooting and resolving MAC issues. You’ll be given opportunity to achieve professional certifications within your first 6 months! Responsibilities: • Provide 2nd line Mac support, • Troubleshoot and resolve Mac issues, • Deliver outstanding customer service through your technical expertise, • Manage and support device and identify platforms including Addigy, Jamf, JumpCloud or Okta, • Escalate complex issues to 3rd line support where required, • Maintain accurate documentation of incidents, fixes and processes, • Continue to self-development and learning, as well as improvement of IT processes and user experience Skills: • Strong hands-on experience supporting Mac devices and MacOS environments, • Proven 1st/2nd line Mac experience is essential, • Experience with Addigy, Jamf, JumpCloud or Okta, • Excellent problem-solving skills, • Understanding of networking fundamentals, • Strong communication and customer service skills, • Proactive team player If you are a Mac-focused IT professional who enjoys problem solving, learning new technologies and delivering excellent support, we’d love to hear from you. Our client offers ongoing training and development, a supportive team culture and career opportunities. This role is based in their London office 5 days a week. Due to the number of applications, we can only respond to candidates who have matched the skills and experience needed.

Graduate 1st & 2nd Line Support Hybrid 1-2 Days in Office (3 Days During Training) £25,000 - £28,000Permanent, Full Time 8:30am - 4:30pm or 9am - 5:30pm (Additional 2 Hours 6-8pm Every Week) Near Liverpool Street Station City of London Are you a tech-savvy problem solver with a passion for delivering outstanding customer service? If so, we have an exciting opportunity for you to join our dynamic team as a Client Service Executive in the heart of the technology sector! Why work for this company? • Full Benefits List outlined in your contract., • 20 Days Annual Leave that increases each year., • Additional Birthday Off to celebrate your special day!, • Overtime Pay for those extra hours put in., • A supportive work environment with a focus on Work-Life Balance & Flexibility., • Opportunities for Career Growth & Progression within the company., • Answering user calls and emails, providing timely and effective technical support., • Collaborating with other teams to identify and resolve recurring issues., • Testing and troubleshooting user-reported problems and communicating findings to internal teams., • Assisting with onboarding and rollouts of new products., • Monitoring and managing outstanding support tickets, providing updates as necessary., • Maintaining accurate records of support requests and resolutions in our ticketing system., • Familiarity with Microsoft Office Suite., • Experience with scripting languages (e.g., PowerShell, JavaScript, Python, SQL) is a plus., • A structured and methodical approach to tasks with strong attention to detail., • Flexibility in working hours, with a willingness to provide out-of-hours support when required., • Excellent communication and interpersonal skills, with the ability to articulate technical information clearly. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Application Support Analyst I'm currently partnering with a leading international broadcast media organisation to appoint an Application Support Analyst to join their Technology team on a permanent basis. 3 Days a week on-site in West London is required This role will act as the primary technical contact for a suite of business-critical, largely SaaS-based applications supporting content scheduling, data, reporting and commercial operations. Based in London (hybrid, 3 days onsite), you'll play a key role in maintaining system stability and performance. Key responsibilities: * Provide 1st/2nd line application support, triaging and resolving incidents * Investigate system integrations, APIs and data workflows * Coordinate fixes, upgrades and testing with internal teams and vendors * Configure user roles, permissions and application settings * Support releases, patches, UAT and functional testing * Monitor application health and performance using observability tools * Produce documentation, user guides and training materials Requirements: * 1-3+ years' experience in application or systems support * Strong troubleshooting and analytical capability * Experience with ticketing tools and SaaS platforms * Understanding of integrations and data flows * Excellent stakeholder communication skills * Media or broadcast systems exposure advantageous - It would be great if the candidate has experience supporting MediaGeniX Whats'On, Snowflake, Microsoft Power Tools and Qlik / media supply chains and tools like SDVI Rally If you're looking to join a collaborative, creative environment supporting high-profile media brands, I'd be pleased to discuss further. Diversity, equity, and inclusion are at the heart of what we value as an organisation. Boston Hale is an equal opportunities employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability, or any other status protected by law.

Our client, a growing, technically driven MSP that’s investing heavily in automation and next generation technology require a 2 nd Line Engineer to join their expanding team. This is an exciting opportunity to join an MSP with ambitious plans and a pro-active solution driven approach.The role is offered with a hybrid working pattern and is based at the company’s offices which are easily accessible for the Barnet/Watford areas. The 2nd Line engineer will work as part of a team to support a diverse range of clients, collaborating closely with the 1st line support team to resolve incidents quickly and escalate to the 3rd line engineering team when required. You will carry out preventive and investigative tasks aimed at improving system performance and preventing recurring issues, including root-cause analysis and uptime optimization. The role also involves handling advanced monitoring alerts, deploying security updates, conducting routine system maintenance, and performing system upgrades in line with customer requirements. Role requirements: • Previous 2nd line support experience - preferably within an MSP., • Strong proficiency in Windows operating systems (Windows 7, 8, and 10, • Knowledge of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN networking principles., • Experience with Windows Server administration, including GPO, Active Directory, File Servers, and other server roles., • Proficiency in Microsoft Office 365 and email services including Exchange, Exchange Online, Mimecast, and Gmail., • Familiarity with Microsoft Azure administration, SharePoint Online, Teams configuration, and Jamf., • Experience with Intune, including Device Management, Conditional Access Policies, and Autopilot., • Security practices, including firewalls and Windows security for servers and workstations.

2nd Line Network Engineer – Up to £45,000 – Hybrid (4 day working week, including weekends) – IT Managed Services FirmOverviewWe’re currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. We are seeking a skilled 2nd Line Network Engineer to join our dynamic team. In this role, you will provide advanced technical support to customers, resolving complex issues and ensuring the smooth operation of critical network systems. You will collaborate closely with 3rd Line resolver teams and follow established processes to maintain high service standards.Key Responsibilities • Investigate and resolve technical issues escalated from 1st Line support., • Perform diagnostics, log monitoring, and rule base auditing., • Manage device software upgrades, patches, and bug fixes., • Handle configuration backup/restore and network configuration changes., • Collaborate with 3rd Line teams and escalate to vendors when necessary., • Complete scheduled tasks and provide detailed handovers between shifts., • Support Service Desk and assist with onboarding new customers., • Maintain technical accreditations and proactively develop skills., • Participate in change management processes and shadowing activities.Requirements, • 3-5 years’ experience in a similar SLA-driven support role., • Proven ability to deliver projects and complex changes., • Strong knowledge of Cisco Switch/Router environments., • Experience with technologies such as: Fortinet, Checkpoint, Palo Alto, Cisco, Cisco Meraki, HP Aruba, F5, Azure and AWS, • Netscaler / F5 Load Balancers, • HP Switching, • Advanced Cisco knowledge (Wireless, SD-WAN, DNAC, ISE, ACI), • Security Clearance (SC) or ability to obtain, • Familiarity with ITIL best practicesShift Pattern:, • 4 shifts on (Friday to Monday, including weekends) – 8:00am to 6:00pm, • 3 days off (Tuesday to Thursday)Package:, • Salary: Up to £45,000, • Career Development Opportunities, • Benefits: Pension scheme, professional training, paid holiday2nd Line Network Engineer – Up to £45,000 – Hybrid (4 day working week, including weekends) – IT Managed Services Firm

IT Systems Engineer Banking / Financial ServicesLondon (Hybrid – 3 days in office)Up to £50,000 + Bonus + Benefits A well-established London-based bank is seeking an IT Systems Engineer to join its close-knit internal technology team. This is an excellent opportunity for a hands-on IT professional who enjoys working across infrastructure, support, and projects . You’ll play a key role in maintaining and improving core systems while providing high-quality internal support. The Role * Delivering 1st, 2nd and some 3rd line support across infrastructure and systems * Supporting core banking and business applications * Monitoring network performance and troubleshooting issues * Managing backups and restores * Supporting network and system upgrades * Contributing to IT projects and continuous improvement initiatives * Assisting with security controls and compliance in a regulated environment About You To be considered, you will have: * Strong experience in desktop and end-user support * Solid knowledge of Active Directory, Domain Controllers and Group Policy * Experience supporting business or financial applications * Strong Microsoft Office / M365 support skills * Windows Server administration experience * Exposure to cyber security principles, endpoint protection, and security policy implementation

Role: 3rd Line Support Engineer Location: Central London Salary: £45,000 - £50,000 Plus 28 Days Holiday, Paid Certifications/Qualifications, Healthcare, Hybrid Working and more! A leading, accredited MSP in Central London with a highly skilled Service Desk are looking for a 3rd Line Support Engineer to join their team. They support a broad client base and run a structured escalation function for P1 and P2 incidents. You will join as a senior escalation point on the Service Desk, working closely with the Service Desk Manager, Escalations Team Leader and other senior engineers to ensure business critical issues are resolved quickly and properly. This is a hands-on 3rd line role, with responsibility for both resolution and technical guidance to 2nd line engineers. Key Responsibilities • Own and resolve high priority (P1/P2) escalations, • Troubleshoot across Microsoft cloud, servers, virtualisation and networking, • Support and guide 2nd line engineers on complex issues, • Manage tickets and communication via ConnectWise, • Work with third parties and senior stakeholders to reach resolution Core Technologies: • Microsoft 365 including Exchange Online, SharePoint and Teams, • Microsoft Azure (IaaS, networking, identity), • Windows Server administration and troubleshooting, • VMware and Hyper-V virtualisation platforms, • Active Directory, Group Policy and Entra ID, • Networking fundamentals including firewalls, switching and connectivity What They’re Looking For: • 3+ years experience in an MSP, ideally in 3rd line or senior 2nd line escalation, • Strong troubleshooting ability and calm under pressure, • Strong stakeholder communication (internal and external), • ITSM/MSP tooling experience Keywords: 3rd Line Support Engineer, MSP, Service Desk, Escalations, Microsoft 365, Azure, Windows Server, VMware, Hyper-V, Active Directory, Networking, ConnectWise, Central London

Onsite IT Support Engineer / 2nd Line Desktop Support Technician A fantastic opportunity for a skilled IT Support professional with strong Microsoft 365, Azure and endpoint management experience to join a fast-growing managed services environment delivering high-quality technical support and cloud computing solutions. If you’ve also worked in the following roles, we’d also like to hear from you: 2nd Line Support Engineer, Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Line Support, Service Desk Analyst, IT Support Technician, 2nd Line IT Engineer. SALARY: £32,000 per annum + up to £4,000 Bonus + Benefits (see below) LOCATION:Fully Onsite at London client sites (zones 1-6) JOB TYPE: Full-Time, Permanent ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an Onsite IT Support Engineer / 2nd Line Desktop Support Technician to join a dynamic managed services environment supporting London-based clients. As an Onsite IT Support Engineer / 2nd Line Desktop Support Technician you will act as a key escalation point, resolving complex IT support issues across Microsoft Windows, Microsoft 365, Azure cloud services and endpoint management platforms. The Onsite IT Support Engineer / 2nd Line Desktop Support Technician will deliver outstanding customer service, manage incidents and service requests in line with ITIL processes, and mentor junior team members while ensuring SLAs and security standards are consistently achieved. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the Onsite IT Support Engineer / 2nd Line Desktop Support Technician include: • Second Line Technical Support: Log, classify and resolve incidents and service requests via telephone, email and live chat, • Incident Escalation: Investigate complex desktop support and end-user computing issues escalated from 1st Line, • Microsoft Environment Support: Troubleshoot Windows 10/11, Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint), Entra ID, Active Directory, Intune and Autopilot, • Cloud & Infrastructure Support: Assist with Azure administration, DNS, DHCP and infrastructure monitoring toolsets, • New Starter Provisioning: Support onboarding processes and configure user accounts, devices and access, • Vendor Liaison: Escalate application issues to third-party software vendors where required, • SLA Management: Manage P1 incidents and priority tickets in line with agreed service level agreements, • Call Queue Ownership: Maintain accurate ticket documentation and provide regular client updates, • VIP Support: Deliver high-priority assistance to senior stakeholders, • Team Development: Mentor and support 1st Line engineers to enhance technical capability, • Field Support Cover: Provide onsite support cover when required CANDIDATE REQUIREMENTS ESSENTIAL • Previous experience in a 2nd Line IT Support, Service Desk Analyst or Technical Support Engineer role, • Proven experience of troubleshooting Microsoft Windows 10/11 and Microsoft 365 applications, • Experience with Entra ID, Active Directory, Intune and Autopilot administration, • Experience with DNS and DHCP configuration and troubleshooting, • Experience working within an ITIL framework, including Incident Management and Service Request Fulfilment, • Proven experience of working to SLAs within a structured service desk environment, • Excellent communication and customer service skills with clear written and spoken English, • Ability to prioritise workload, manage competing demands and maintain high-quality ticket documentation, • Proactive, solutions-focused approach with strong problem-solving skills, • Experience within a Managed Service Provider (MSP) environment, • ITI v3 or v4 Foundation certification, • Experience supporting Apple Mac devices, • Knowledge of cyber security best practice and security incident processes, • Experience in an ISO27001 aligned environment, • Experience with Windows Server administration and networking / WiFi troubleshooting BENEFITS • Performance based bonus (up to £4,000), • Industry renowned training and certifications (sponsored), • Personal development time with access to Pluralsight training platform, • Discretionary company sick pay, • 23 days’ holiday plus Bank Holidays, increasing with length of service, • Day off on your birthday APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14470 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Watford, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Are you ready to lead and make a difference? We're hiring: Manager of a single person service Location: Rainham, Kent (in the person’s home) Hours: Full-time, 39hrs per week Salary: £37,080 per annum Closing Date: 20th March 2026 Interviews planned: 2nd April 2026 (to be confirmed) We’re looking for a Manager to lead a team working with a man who has complex support needs in his own home in Rainham, Kent. This is an opportunity to ensure the individual has a good quality of life and has a range of community opportunities through the delivery of high quality and specialist support around him. About the Service You’ll manage a team supporting an adult male with severe learning disabilities and pica. He enjoys activities like swimming, walking, bowling, meals out, and visits to the local pub. He works closely with his team to stay engaged in daily life. Some challenges may arise, reflected in his behaviour, so his environment must prioritise safety. What You’ll Do As a Manager, you’ll play a key role in shaping a positive, empowering environment with a focus on achieving positive outcomes whilst working in partnership with the individual's family. You’ll inspire and mentor your team to deliver person-centred support, using Positive Behaviour Support (PBS) and Active Support to promote participation in meaningful activities and relationships. You’ll oversee all operational aspects, including rotas, safeguarding, compliance, and support planning, whilst working closely with relevant professionals. Above all, you’ll champion a culture of dignity, inclusion, and high standards in everything we do. What We’re Looking For We’re searching for a Manager who brings energy, positivity, and a proactive approach to the role. You’ll have experience in coaching and developing teams, with strong practice leadership skills to ensure the highest standards of support. You should understand alternative communication systems, such as Sign-a-long, and know how to balance safety with positive risk-taking. A solid understanding of legal frameworks, including DoLS, capacity, and best interest requirements is essential. Why Join Avenues? At Avenues, you’re more than a manager, you’re a change-maker. We’re a values-led organisation where your voice matters, and we listen and act on what’s important to you. We offer flexibility that supports work-life balance, with benefits designed to support your wellbeing. You’ll have clear opportunities to grow and develop your career across the organisation, while making an impact every single day. Your leadership will change lives and that’s something you can be proud of. If you’re passionate about making a real difference to the quality of life of the individual and the support team, we’d love to hear from you! Ready to apply? Contact our recruitment team for an informal chat or apply now!

Join a leading independent technology and services provider as a Technician 3Job Overview: Seeking an on-site IT support technician to support a laptop refresh project. Role includes preparing and refreshing devices, managing device handovers, updating workflow records, and assisting users during migration. SC clearance required. • Location: Catterick, • Contract: 2nd March'26 - 31st March'26, • Mandatory check: SC Clearance, • Pay Rates:, • Umbrella Rate: £25.77/hour (via a Hays approved umbrella company)., • PAYE Basic Rate: £19.85/hour, • Hours: 37.5 hours a week. Monday - Friday., • Migration Set-up, • Set-up Refresh Clinic, • Move the required quantity of devices as instructed by the Contractor Engineer and Site Manager from the onsite storage location to the Refresh Clinic location., • Login to any system as required via device(s) provided by the contractor's engineer and Site Manager and under their instructions., • Refresh laptops, • Collect existing devices from users and handover new devices in accordance with the migration schedule and project processes, • Handover and collect the correct number of devices each in accordance with the migration schedule., • Correctly update the Contractor's workflow management system at all relevant steps, • Report issues arising from migration activity promptly and accurately to the contractor engineer and Site Manager., • Where issues cannot be resolved immediately, pass them over to an onsite Post Migration Support Engineer., • Conduct manual stock checks daily and report findings to the contractor engineer and site manager., • Place existing devices collected from users at the Refresh Clinic within the packaging that was used to contain a new device and, in accordance with the device Designation Rules, mark the outside of the box to indicate whether it is for "disposal" or for refurbishment., • At the end of each day, they move all the devices and equipment into the onsite storage location. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Our client, a well-established IT services provider, is seeking a 2nd Line Support Consultant to deliver responsive, high-quality onsite technical support. This role focuses on escalated issue resolution, endpoint management, and close collaboration with 1st line and wider technical teams. You’ll be a visible, knowledgeable presence onsite, ensuring users receive clear communication and effective solutions. Key Responsibilities: • Resolve escalated tickets from 1st Line support, • Troubleshoot Windows OS, Office 365 and connectivity issues, • Deploy and configure devices via Intune or imaging, • Package and deploy approved applications, • Provide Mac support across the estate, • Support video conferencing troubleshooting and escalate to 3rd parties where required, • Maintain accurate documentation and contribute to the knowledge base What We’re Looking For: • Strong Windows OS and M365 troubleshooting skills, • Experience with Intune and endpoint management, • Basic network troubleshooting capability, • Clear documentation and root cause analysis skills, • Confident communicator with a proactive, customer-focused mindset What’s On Offer: • Salary range is dependent on experience, • 35-hour working week (between 8am–7pm, Mon–Fri), • Fully onsite at customer premises, • 25 days holiday rising to 30, • Company bonus scheme, • Ongoing training and certification support This is an excellent opportunity for a strong 2nd Line Engineer who enjoys hands-on troubleshooting, onsite presence, and delivering dependable, high-quality support. Clockwork Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Clockwork Recruitment is an Equal Opportunities Employer.

Job Advert: First Line Support Technician (Level 1 IT Support) Job Title: First Line Support Technician / Helpdesk Technician (Level 1) Location: Office-based in Hook Salary: Competitive – £26,000 – £30,000 per annum (depending on experience) + benefits Job Type: Permanent, Full-time (Possible shift patterns in some environments) Company Overview [Company Name] is a dynamic organisation delivering reliable IT services to our internal teams and clients. We use HaloITSM as our primary helpdesk and ITSM platform – an intuitive, ITIL-aligned tool that empowers fast incident management, SLA tracking, and efficient service delivery. We're looking for a motivated First Line Support Technician to join our team and be the first point of contact for all IT support queries. Role Purpose As our First Line Support Technician, you'll provide essential frontline IT support, ensuring quick resolutions for everyday issues while maintaining high customer satisfaction. Using HaloITSM, you'll log, track, and manage tickets efficiently, escalate when needed, and contribute to a smooth-running service desk. Key Responsibilities • Ticket Management: Record, track, categorise, prioritise, and document all technical issues and service requests in HaloITSM, ensuring accurate updates and resolution within defined SLAs., • Technical Troubleshooting: Deliver first-line assistance for common user problems, including password resets, account unlocks, printer connectivity issues, software installations/uninstallations, basic Windows/macOS troubleshooting, and Microsoft 365/Office application support., • Hardware Setup: Configure and deploy new laptops, desktops, monitors, and peripherals for users (including imaging, basic setup, and testing)., • Remote & Direct Support: Provide effective remote support using tools such as TeamViewer, AnyDesk, or Microsoft Teams, as well as in-person assistance when required., • Escalation & Collaboration: Quickly identify issues beyond first-line scope and escalate to Level 2/3 engineers with clear, detailed handover notes and documentation., • User Onboarding/Offboarding: Support new starter setups, equipment provisioning, access requests, and leaver processes., • Education/Certifications: CompTIA A+, IT-related diploma/degree, or equivalent practical experience preferred., • Technical Knowledge: Solid foundational understanding of:, • Windows/macOS operating systems, • Basic networking (IP addressing, Wi-Fi connectivity, DNS basics), • Microsoft 365/Office suite troubleshooting, • Hardware peripherals and basic diagnostics, • Soft Skills: Excellent communication (verbal and written), patience, empathy, and strong customer service orientation – able to explain technical concepts clearly to non-technical users., • Experience: Previous exposure to a helpdesk, call centre, retail IT support, or customer-facing technical role is advantageous but not essential – full training provided., • ITIL Foundation awareness, • Experience with remote support tools, • Willingness to learn and progress to higher-level support roles, • Competitive salary with performance reviews and potential bonuses, • Comprehensive training on HaloITSM and broader IT tools, • Clear career progression opportunities (e.g., to 2nd Line Support), • Pension scheme, generous holiday allowance, and employee perks, • Modern, collaborative team environment in a growing organisation Apply Now Please send your CV

Role: ICT Consultant - 2nd Line Location: West Ham Salary: £24,000 - £31,000 Benefits: • Pension Scheme, • Car scheme, • Cycle scheme, • Eye care scheme, • Mental health first aid, • Employee assistance programme, • Employee recognition scheme This role will involve supporting a primary school where you will be the liaison between your schools and our client, ensuring that they are kept informed about the products and services can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, possessing excellent communication and organisational skills as well as having a cheerful disposition are essential prerequisites for this role. Our ideal candidate should have at least 2 years' experience in working in a previous ICT Technician/2nd line in the education sector although not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team. Responsibilities include: • Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions., • Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years, and we’re proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology. Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here! We’re looking for a Service Desk Team Leader to join our talented Service Management team. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests. The Service Desk Team leader provides leadership and mentoring to the Service Desk Team and will drive a culture of continual process improvement within the Service Desk team and the wider IT Team. What You'll Do ·Provide Day-to-day management of the Service Desk function for a subset of customers ·Drive the meeting of customer SLAs and an exceptional customer service, ·Ensure tickets are logged accurately and call queues are managed efficiently, ·Discover and diagnose customer issues effectively ·Undertake a weekly review of team call queues ·Lead and attend weekly Service Desk meetings to highlight performance, introduce staff and new clients/services. Use the forum for other BAU activities ·Performance manage 1st and 2nd line support technicians including staff appraisals, objective setting and 1:1 reviews. ·Ensure all staff have appropriate training and develop personal development plans to meet future requirements ·Manage the Service Desk rota alongside fellow SDMs and Team Leaders for early, late and weekend shifts ·Drive the continuous improvement of service through Incident Management, Change Management, Problem Management, Information Security and Knowledgebase practices ·Own the escalation of incidents (P1’s & P2’s) whilst expediting issues to the relevant teams What You'll Need ·Strong background in IT support, with hands-on experience ideally in a fast-paced or customer-focused environment ·Experience of leading other Service Desk Analysts ·Solid understanding of ITIL principles, with practical experience across incident, problem, and change management processes ·Demonstrated ability to take full ownership of stakeholder relationships and manage projects through to completion with confidence and accountability ·Proactive approach to customer service, with a genuine drive to exceed expectations and deliver timely, effective support ·Highly organised, with the ability to juggle multiple priorities, work independently, and maintain control in dynamic situations ·A team motivator – brings positivity and energy to those around them, helping to foster a high-performance culture ·Creative and analytical thinker with a solutions-focused mindset, always looking for better ways of doing things ·Excellent verbal and written communication skills, with strong attention to tone, clarity, and detail ·Calm, professional and composed under pressure – leads by example and instils confidence in others What You'll Love Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays. Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers. Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge. Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year. Team Spirit: Join a friendly team and engage in various social events organised throughout the year.

Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You’ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software – all while delivering excellent customer service that schools can rely on. You’ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on... Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location: West Ham, East London Salary: £26k-£31k base salary + Zones 1-6 travelcard worth circa £3k (FREE TRAVEL in and out of work all year round) What you will bring to the role: • Previous experience in an IT Support capacity up to 2nd line would be great, but not essential., • Experience of working within a school, academy or College would be very highly desired and advantageous., • Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony, • Experience supporting Office 365

Dynamics 365/ CRM Support Analyst Job Description Actively representing an established service sector organisation based in Central London as they look to add to their application team with a D365 CE/ CRM Support Analyst. Joining a like minded team, the role will involve supporting the day to day operation of my clients business critical Dynamics 365 Customer Engagement CRM system - troubleshooting user issues and involved in supporting new system enhancements. This brilliant role offers a great company culture/ work environment, as well as fantastic career growth prospects/ internal progression. The role is currently offered as a 1 year fixed term contract, with a view to the role extending permanently thereafter. My client is seeking a candidate who will work on a hybrid basis - a minimum of 2 day per week from modern Central London offices, and remainder home working. Role & Responsibilities • 1st/ 2nd line troubleshooting/ support on Dynamics CRM/ 365 CE, • Assisting in project related tasks such as requirement gathering/ analysis, testing, training users, • System customisation & Power Platform configuration tasks, • Proven experience supporting Dynamics CRM/ D365 CE systems, • Ability to technically support Dynamics 365 CE/ CRM (1st/ 2nd line), • Broad modular/ industry exposure - ideally sales, marketing, • Exposure to Power BI/ Power Platform customisation (preferable, not essential), • Data management experience (preferable, not essential), • A competitive base salary up to £46,500, • Attractive company benefits package

IT Services company requires an experienced 3rd Line Support Engineer to work with an established financial services organisation based in the City of London. This is a senior support role with a strong project delivery element, supporting a sizeable user base of circa 2,000 users in a professional, high-expectation environment. This position would suit someone who combines deep technical capability with strong presence and communication skills. You’ll be comfortable engaging with senior stakeholders across the business, while also acting as a technical mentor and escalation point for the 2nd Line team. The Role • Acting as the 3rd Line escalation point for complex technical issues., • Delivering and contributing to cloud and infrastructure projects, with real ownership and visibility., • Supporting and developing identity management and SSO platforms., • Working closely with senior managers and non-technical stakeholders, providing clear advice and reassurance., • Supporting and mentoring 2nd Line engineers, helping raise capability and service standards across the team., • Proven experience in a 3rd Line Support / Senior Support Engineer role., • Strong cloud expertise, particularly AWS., • Excellent skills within MDM technologies such as Intune or JAMF, • Solid knowledge of Identity Management and Single Sign-On solutions., • Hands-on experience with Azure and Active Directory, • Experience with JumpCloud and/or Okta highly desirable, as would exposure to Terraform or Infrastructure as Code principles (IaC)., • Excellent communication and stakeholder management skills., • Clear gravitas and confidence when dealing with senior management., • Ability to translate complex technical issues into plain English., • A collaborative mindset, with a genuine interest in supporting and developing junior team members., • Full-time, hybrid working (3 days office / 2 days WFH)., • City of London location., • A senior, visible role with a mix of support and project work.

This is an office based role - please apply if you are local to the Kent County. The Role We are looking for an experienced Infrastructure Engineer with strong expertise in Fortinet / FortiGate firewalls and VMware vCenter to join a dynamic IT infrastructure team. You will play a key role in maintaining, securing, and optimising the organisation’s network and virtual infrastructure environment, ensuring high availability, performance, and resilience across business-critical systems. This role offers a mix of BAU support and project-based work, including infrastructure upgrades, security enhancements, and virtualisation improvements. Key Responsibilities • Design, implement, and support Fortinet / FortiGate firewalls and security appliances, • Manage firewall policies, VPNs (IPSec/SSL), NAT, VLANs, and routing protocols, • Administer and maintain VMware vCenter and ESXi environments, including VM provisioning and host management, • Monitor and optimise virtual infrastructure performance and capacity, • Support network infrastructure including switching, routing, WAN/LAN, and SD-WAN, • Implement security best practices across network and virtual environments, • Provide 2nd/3rd line support for infrastructure and network incidents, • Support backup, disaster recovery, and high-availability configurations, • Maintain infrastructure documentation, diagrams, and configuration standards, • Contribute to infrastructure transformation and cloud integration initiativesRequired Experience, • Proven experience in an Infrastructure or Network Engineer role, • Strong hands-on experience with Fortinet / FortiGate firewalls, • Solid experience administering VMware vCenter and ESXi hosts, • Strong understanding of network security principles and firewall management, • Experience with Windows Server and Active Directory, • Knowledge of virtual networking within VMware environments, • Strong troubleshooting and root cause analysis skillsDesirable Experience, • Fortinet certifications (e.g., NSE 4 or above), • VMware certifications (e.g., VCP), • Experience with hybrid cloud environments (Azure, AWS), • Experience with backup solutions (e.g., Veeam), • Automation or scripting experience (PowerShell, Python), • Experience with monitoring or SIEM tools

1st / 2nd Support EnginerLocation: Vauxhall, London (Office-Based) Employment Type: Full-Time Salary: £30-35,000 per annum + permanent benefits We are seeking an experienced and service-oriented Support Engineer to provide high-quality technical support within a busy and fast-paced environment. The successful candidate will deliver 1st and 2nd line support to internal users, ensuring the smooth operation of core systems and contributing to a consistently positive user experience. This position is well-suited to an IT professional with strong technical capability, a structured approach to problem-solving, and the ability to communicate clearly and professionally with users at all levels. Key Responsibilities • Deliver 1st and 2nd line support across hardware, software, and network-related issues, • Provide support via in-person assistance, telephone, and remote tools, • Configure and maintain laptops, desktops, mobile devices, and associated peripherals, • Administer user accounts within Active Directory and Microsoft 365, • Support Windows 10/11 operating systems and commonly used business applications, • Maintain accurate technical documentation and asset registers, • Escalate complex or high-priority incidents to senior engineers or external partners as required, • Assist with new-starter onboarding and leaver offboarding processes, • Previous experience in an IT helpdesk or technical support role (typically 1-3 years), • Strong working knowledge of Windows 11, • Experience with Azure AD and/or Intune, • Hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint), • Competence in Active Directory user administration, • Understanding of basic networking principles (TCP/IP, DNS, DHCP), • Familiarity with ticketing systems and structured support workflows, • Strong analytical, troubleshooting, and diagnostic abilities, • Clear and confident communication skills with a customer-focused approach, • Ability to work independently while managing and prioritising multiple tasks

1st Line Support Analyst (Applications & Networks) £30,000–£35,000 per annumLocation: Central LondonIn Office 5 days per weekShift Pattern: Starting with 1 month of 8:00am–16:30 & then you will go onto a shift pattern which is either earlier or later starts (Mon–Fri) Are you a proactive, customer-focused IT support professional looking to build your career in a fast-paced environment? We’re looking for a 1st Line Support Analyst with strengths across business applications and network connectivity to join my client's growing team. You’ll be the first point of contact for technical issues, ensuring our users receive efficient, friendly, and effective support to keep our operations running smoothly. Key Responsibilities User Support • Provide first-line support via phone, email, and ticketing systems., • Troubleshoot login issues, performance failures, and configuration queries., • Diagnose Wi-Fi, VPN, and LAN connectivity issues., • Log, categorise, prioritise, and track all incidents and service requests., • Monitor system alerts, dashboards, and network tools to spot early issues., • Maintain internal knowledge bases, FAQs, and troubleshooting guides., • Knowledge of Windows OS and core networking (TCP/IP, DNS, DHCP)., • Understanding of VPN principles, Wi-Fi troubleshooting, and connectivity basics., • Experience supporting enterprise applications, authentication, and access issues., • Familiarity with ticketing tools such as ServiceNow, Jira, or Freshservice., • Excellent communication skills—able to translate technical concepts for non-technical users., • Strong analytical skills with a structured approach to problem solving., • Customer-focused attitude, with patience and professionalism., • Exposure to Active Directory or Azure AD., • Basic understanding of ITIL processes., • Experience with remote support tools., • Proactive, curious, and eager to learn, • Calm under pressure, • Detail-driven with strong documentation habits, • Collaborative, but able to work independently when required

Robert Half are supporting a London based financial services organisation with their search for a 2nd Line Support Engineer to join the team on a permanent basis. This role is ideal for someone with strong end user computing experience, excellent troubleshooting skills, and a solid understanding of modern endpoint security and device management. Role The 2nd Line Support Engineer will be responsible for the support, stability, and security of end user devices across Windows, iOS, and Android. You will manage incoming support requests via email, phone, and internal ticketing systems, ensuring timely escalation and resolution. Key duties include: • Providing 1st and 2nd line support across laptops, mobile devices, and M365 services., • Working closely with site-based IT contacts, offering guidance, training, and ensuring consistent support standards., • Creating and maintaining support documentation to enhance the user experience., • Developing your technical skill set with clear progression opportunities into more advanced engineering responsibilities., • Supporting occasional out of hours work when required., • Assisting the wider Technology and Information teams with operational and project based tasks. The successful candidate will have a proven background supporting complex environments, managing endpoint and identity issues. You will be confident supporting users at all levels, including senior stakeholders, and capable of taking ownership of incidents through to resolution. You should have strong experience with: • Microsoft Intune (Endpoint Manager), • Windows 11, • Microsoft Defender for Endpoint, • Entra ID (Azure AD), Conditional Access & MFA, • PowerShell scripting, • Device compliance, security baselines, and vulnerability remediation, • Meraki networking, • Egnyte governance and collaboration tools

About the role:Working with the Head of ICT and as part of a small, collaborative team, your primary responsibility is to support the delivery of the organisation's ICT support services. This role is predominantly 1st and 2nd line support, working hands-on and hands-off. It also includes desktop support, server support and general infrastructure. Project work from time to time might include server upgrades, cloud-based digital transformation, WIFI, router and switch upgrades. Person Requirements:We are seeking a versatile individual with a proactive, can-do attitude who is willing to step in wherever needed, working in-line with client values and standards both in and outside of work. Strong interpersonal skills are essential, as you will be engaging with various teams across the client, our IT partners, our members and other stakeholders. You will be flexible with a willingness to work out of hours to support the IT requirements of the organisation. You will also have a strong desire to learn new technologies and develop an in-depth understanding of the client's environment, which is essential. Key responsibilities: Implement and maintain IT infrastructure, including servers, storage, networks, and cloud services. Strong analytical and troubleshooting abilities, with a methodical approach to resolving complex issues. Ensure the availability, performance, and security of the IT infrastructure. Oversee/lead infrastructure projects from planning to execution, ensuring timely delivery and adherence to best practices, both in-house and with our MSP. Monitor and manage system performance, identifying and resolving issues proactively. Collaborate with other MSP IT teams to support business operations and projects. Develop and maintain infrastructure documentation, including diagrams and procedures. Implement and manage backup and disaster recovery solutions. Stay up to date with the latest industry trends and technologies, recommending improvements and innovations. Provide technical guidance and mentorship to junior team members. Active Directory, GPO, Azure administration, O365, VMware. Server administration - MS Server 2019/2022. Linux administration, security patching, performance tuning and package management. Azure Cloud migration, maintain and implement. Microsoft 365 and Azure administration. Vulnerability management and mitigation. Virtualisation - VMWare. 2nd/3rd line support. Onboard/Offboard joiners. Maintain high levels of customer service and communication throughout the support process.* Perform other duties as required. This list is not exhaustive. You will be working closely with our IT partners to deliver a variety of support services across the organisation, whereby you will be overseeing aspects of service delivery or projects. Required Education/Experience/Qualifications: Degree in Information Technology, Computer Science, or a related field. Minimum of 4 years' proven experience as an IT Support Engineer or in a similar role. Strong knowledge of Windows server and Linux Enterprise operating systems. Expertise in networking, virtualization, and cloud technologies (Azure). Proficiency in infrastructure automation and scripting (e.g., PowerShell). Excellent problem-solving and communication skills. Ability to work independently and as part of a team, collaborating with colleagues across the business. Relevant certifications - Cisco CCNA/CCNP, Microsoft Certified: Azure Security Engineer Associate.

Electrician Looking for a fully qualified Electrician with a 2nd man / Mate with own tools, own van etc. This role is to undertake the same small works project in hospitality retail environments, installing an IP66 rated double socket and up to 4 additional data points, as the infrastructure for a new piece of EPOS equipment. The work is expected to take around 2 hours per store; the programme is to visit 3 stores per night. The project covers UK wide, we are looking for 6x 2-man regional teams. The rate for this is £565 per team per night, how you divide the rate is up to you. This will include any site with a 37.5 mile radius, thereafter additional expenses can be charged. Work is scheduled for 4 nights per week. Hotels and overnight expenses (including a breakfast and evening meal allowance) are also covered, as well as all materials. This is a 6-week contract initially, extending to a 12-week project, starting 16th March 2026. To apply you must: • be a fully qualified Electrician with 18th Edition Electrical qualifications including 2391 (or similar sign off certification ), • own a suitable vehicle (ideally a van) with all tools., • have a second-man (ideally an experienced data cabler), • be confirmable working nights., • have a valid ECS card., • be set up for CIS or Ltd company contracting (there's no PAYE option)

Senior Server & Desktop Engineer5 Days Onsite / Morden / £400 to £450 PD Inside IR 35 Our client, an enterprise corporation located in Morden, London is looking for a hands-on Senior Server & Desktop Engineer to join a growing IT team, playing a key role in maintaining, securing and evolving a complex Microsoft estate on a 3 / 6 month rolling contract. This is an excellent opportunity for someone who enjoys working across both server and end-user environments, solving complex problems and driving continuous improvement through automation and best practice.The RoleYou will be responsible for the design, administration and optimisation of core Microsoft infrastructure services. Working closely with internal teams and stakeholders, you’ll ensure systems are secure, resilient and high performing.Key responsibilities include: • Designing, administering and securing Active Directory environments (GPO, security hardening, troubleshooting), • Managing Windows Server environments (builds, patching, upgrades and migrations), • Supporting and engineering desktop environments (Windows 10/11, device management, imaging), • Managing Group Policy, DNS and DHCP services, • Supporting hybrid identity environments using Azure AD / Entra ID, • Developing and maintaining PowerShell scripts to automate processes and improve efficiency, • Troubleshooting and resolving complex 2nd and 3rd line infrastructure issues, • Contributing to infrastructure improvement projects and migrationsAbout You, • Industry experience within the public sector, council or local government is a must have, • Strong hands-on experience with Active Directory in complex environments is a must have, • Proven background supporting Windows Server estates is a must have, • Solid understanding of hybrid identity models (on-prem + Azure) is a must have, • Experience with desktop engineering and device lifecycle management, • Strong PowerShell scripting and automation skills, • Confident working at 3rd line level, resolving high-impact technical issues, • Proactive, detail-oriented and comfortable working both independently and within a team

IT Support Analyst Banking / Financial ServicesLondon (Hybrid – 3 days in office)Up to £45,000 + Bonus + Benefits A well-established London-based bank is seeking an IT Systems Engineer to join its close-knit internal technology team. This is an excellent opportunity for a hands-on IT professional who enjoys working across infrastructure, support, and projects . You’ll play a key role in maintaining and improving core systems while providing high-quality internal support. The Role * Delivering 1st, 2nd and some 3rd line support across infrastructure and systems * Supporting core banking and business applications * Monitoring network performance and troubleshooting issues * Managing backups and restores * Supporting network and system upgrades * Contributing to IT projects and continuous improvement initiatives * Assisting with security controls and compliance in a regulated environment About You To be considered, you will have: * Strong experience in desktop and end-user support * Solid knowledge of Active Directory, Domain Controllers and Group Policy * Experience supporting business or financial applications * Strong Microsoft Office / M365 support skills * Windows Server administration experience * Exposure to cyber security principles, endpoint protection, and security policy implementation

Trainee IT Support Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£24K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps.Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £24K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. You will be starting on a salary between £24K-£30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £799, or a deposit of £112 followed by 10 interest free monthly instalments of £78, this represents a great opportunity to start a rewarding career in IT We have a proven track record of placing 1000+ candidates into new roles each year. Check out our website for our latest success stories. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords:IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.

2nd Line IT Helpdesk Support Engineer, based Waltham Abbey (Hybrid role). Salary £28-32k p.a. + many benefits.An exciting time to join an award-winning business in a phase of growth, in an impactful team to provide advanced technical support and act as the escalation point for complex incidents and service requests across the organisation, as well as mentoring the 1st line team to improve overall service quality.– It’s a great time to embark on your IT career with Jollyes! The BenefitsAt Jollyes, we’re as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most. • Competitive salary of £28-32k p.a. (depending on experience), • iTrent financial wellbeing package, powered by Stream, enabling access to earnings before pay day plus lots more discounts and savings benefits., • Retail Trust membership – counselling, wellbeing and financial support for the retail industry, • Colleague ‘Treats’– numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips, • Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand)., • 30% off Jollyes branded products(and 20% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too., • Additional paid leave for your wedding, new pet coming home and your birthday off!, • Enhanced maternity / paternity leave The Role – 2nd Line IT Helpdesk Support Engineer This role sits within our IT team providing advanced technical support and act as the escalation point for complex incidents and service requests across the organisation. The role ensures the stability, reliability, and performance of core IT systems by diagnosing and resolving technical issues that go beyond 1st Line capabilities. This includes supporting critical business applications, maintaining system access and security, and delivering expert troubleshooting to minimise downtime for colleagues across all sites. A full job description is available on request, but to summarise your key responsibilities: • Deliver expert 2nd line technical support across Windows, Microsoft 365, Teams, networking, hardware, and business-critical applications., • Troubleshoot escalated issues, diagnose root causes, and drive long-term fixes while working closely with an MSP when required., • Manage incidents and service requests within SLA, providing clear updates and ensuring high-quality documentation., • Support and administer core systems including Active Directory, Microsoft 365, endpoint security, MDM, and device builds/deployments., • Maintain and support retail systems and specialised software used across the business., • Contribute to IT projects such as system rollouts, upgrades, hardware refreshes, and new store openings., • Improve IT processes, documentation, and knowledge base content, helping reduce ticket escalations. We’re looking for someone who has a customer-focused, proactive, and professional approach with excellent communication skills. You’ll also have accurate attention to detail and a commitment to delivering high-quality service. Collaborative team player with a desire to learn and grow technically and share our core values of being Wise, Focused, Genuine, Eager, Together To be successful in this role, you’ll need the following skills and experience:Essential • Solid experience in a 2nd Line / Desktop Support environment with competent troubleshooting ability., • Advanced knowledge of Windows 11, Microsoft 365, Exchange Online, Teams, and SharePoint., • Confident administering Active Directory and supporting complex hardware, software, and networking issues (TCP/IP, DNS, DHCP, Wi-Fi, VPN)., • Experience supporting retail or multi-site environments., • Exposure to MDM tools, CRM platforms (e.g., Zoho), and retail systems (Lightspeed, Adyen, Torex, Imagesound)., • Familiarity with Azure AD/cloud security, ITSM/ITIL processes, imaging and deployment tools, and Ubiquiti networking. Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by 'Rest Less' as an age-inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply: If you’re looking for a career with a company who will truly value you and recognize your contribution with some fantastic rewards and benefits, where you can really make a difference, click to apply today! Respectfully no agencies please

Are you looking for a company that will encourage you to grow and improve? About the company A rapidly growing Managed Service Provider is seeking an experienced 1st/2nd line support engineer to join their IT team. The ideal candidate will have some experience within an MSP, they would be eager to learn and up-skill themselves via courses/ exams as well as be confident enough to take the initiative , Responsibilities • 1-2 years of User Desktop Support experience - i.e. solid desktop support skills., • Hands-on Windows desktop support building PCs and fixing operating system/driver/software issues., • Microsoft Office - resolving customer issues on all versions., • Server administration (e.g. Active Directory, group policy, logon problems including remote logon issues)., • Microsoft 365 Administration (Exchange, SharePoint, OneDrive) - e.g. mailbox limits, mailbox sharing, file and folder permissions., • Smartphone email support (e.g. mailbox setup and synchronisation issues)., • A self-managing individual with attention to detail and documentation, aware of how to interact differently and prioritise depending on level of seniority of the end user., • At least 1- 2 year exp in support role, • Previous exp in MSP, • Performance-related salary increases (biannual within first 2 years, annual thereafter) and annual bonus., • Bi-annual performance review with management to focus career progression., • Pension., • Remuneration of all work expenses., • Microsoft training plan - study material, study leave and exam costs provided. Bonus of £500 for every exam passed towards certification., • Regular opportunities for overtime., • Long service increases in holiday allocation - 1 day extra 1 holiday per 1 year of service.