Senior Business Travel Consultant - French Speaking
5 days ago
Birmingham
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the timeâconsuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, weâre on a mission to power real work, with real impact. Weâre trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and weâre tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, weâre driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If youâre excited about having a real impact and shaping how millions of people experience work, weâd love you on the team. We are seeking an outstanding Executive / VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional it's highly personalised, timeâcritical, and relationshipâdriven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients. While GDS experience is a strong advantage, it is not a barrier. We are happy to provide full GDS training for candidates who demonstrate the right service mindset, judgement, and attention to detail. ⢠Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers, ⢠Acting as a trusted advisor, not just a booking agent, ⢠Managing highly complex, often lastâminute travel changes with calm professionalism, ⢠Consistently achieving strong CSAT while meeting productivity and efficiency expectations, ⢠Demonstrating excellent ownership, judgement, and accountability in every interaction, ⢠Endâtoâend management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests, ⢠Providing expert recommendations aligned to traveller preferences, company policy, and duty of care, ⢠Handling urgent and highâimpact travel disruptions with speed, empathy, and precision, ⢠Managing multiple channels (phone, chat, email) in a fastâpaced Executive Care environment, ⢠Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence, ⢠Building longâterm relationships with Executive travellers through consistent, highâquality service, ⢠Collaborating closely with peers to maintain a highâperformance, elite service culture, ⢠Proven experience delivering highâtouch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar), ⢠Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT, ⢠Exceptional communication skills with a polished, confident, and discreet style, ⢠Ability to remain calm, decisive, and solutionsâfocused in highâpressure situations, ⢠Strong organisational skills and attention to detail, ⢠GDS experience (Amadeus, Sabre, Galileo or similar), ⢠Experience supporting senior stakeholders, Câsuite, or highânetâworth individuals, ⢠Exposure to outâofâhours, followâtheâsun, or onâcall travel support models, ⢠Naturally serviceâoriented with a strong hospitality mindset, ⢠High emotional intelligence and sound judgement, ⢠Comfortable working autonomously and taking full ownership, ⢠Resilient, adaptable, and confident handling ambiguity, ⢠Commercially aware and performanceâdriven without compromising service quality, ⢠Receive competitive compensation and equity ownership in Perk, ⢠Rest and recharge with 25 days of annual leave plus bank holidays, ⢠Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex, ⢠Plan for your future with our qualifying earnings company pension plan with Aviva, ⢠Know that your loved ones are protected financially through your Life Insurance if the worst were to happen, ⢠Rest assured that youâre covered by income protection in case you experience a longâterm sickness or absence, ⢠Leverage taxâefficient cycle and electric car schemes with Cycle2Work & Octopus, ⢠Join our unforgettable Perk events, including our spectacular annual summer party, ⢠Always feel supported with Spring Health, our marketâleading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones, ⢠Focus on your family with 12â16 weeksâ paid parental leave, ⢠Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes, ⢠Broaden your horizons with up to 20 "Work from Anywhere" days per year, ⢠Stay savvy with access to a wide variety of discounts and rewards, ⢠Follow your passions and take a fourâweek, fully paid sabbatical once you reach 5 years, ⢠Let us help you move to one of our hubs with relocation support At Perk, we take an IRLâfirst approach to work, where our team works together inâperson 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world; English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. Weâre an equal opportunity employer, which means youâre welcome at Perk regardless of how you look, where youâre from, or anything else that makes you, well, you. All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate. #J-18808-Ljbffr