Front of House Manager
22 hours ago
Aberdeen
Activus Recruitment are seeking an experienced Front of House Manager on behalf of our client, a prestigious private members' club based in Aberdeen. This is an exciting opportunity for a proven Front of House leader to take full responsibility for the day-to-day front-of-house operation within an exclusive private members' environment. The successful candidate will be responsible for delivering consistently exceptional service, managing and developing a high-performing team, overseeing operational standards, and ensuring members and their guests receive a first-class experience at all times. This role is ideally suited to an ambitious, polished, and highly organised manager with exceptionally high standards, strong attention to detail, and a genuine understanding of client and member expectations. The ability to build strong professional relationships, anticipate members' needs and handle queries or concerns with discretion and professionalism is essential. Key Responsibilities • Take overall responsibility for the front-of-house department and daily operations., • Lead, manage and develop front-of-house staff to achieve consistently exceptional service standards., • Build and maintain strong relationships with members, clients, guests and key stakeholders., • Understand and anticipate member expectations, ensuring a high level of personal service and attention to detail., • Act as a key point of contact for members, managing requests, queries and concerns professionally and discreetly., • Recruit, onboard, train and support team members., • Manage staffing levels, rotas, holidays and absence management., • Monitor departmental performance and implement service improvements where required., • Maintain exceptionally high standards of presentation, cleanliness, organisation and customer care throughout the front-of-house operation., • Ensure the venue consistently reflects the standards and reputation expected of a private members' club. Requirements • Previous experience in a Front of House Management or similar senior hospitality role., • Experience working within a high-end, premium or private members' environment would be highly advantageous., • Strong leadership and people management skills, with the ability to set and maintain high standards., • Excellent attention to detail and a commitment to delivering consistently high levels of service., • A polished, professional and personable approach with the ability to communicate confidently with members, clients and senior stakeholders., • Experience managing employee performance and development., • Excellent communication and interpersonal abilities., • Strong organisational and problem-solving skills., • A genuine passion for exceptional hospitality and delivering a personalised client experience., • Confident in managing client and member expectations, including handling sensitive or escalated situations with tact and discretion., • Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail., • Experience working within a licensed venue would be advantageous., • A valid Scottish Personal Licence and previous bar experience would be preferred. Benefits • Competitive salary., • Career progression opportunities., • Ongoing training and development., • Supportive and professional working environment., • Opportunity to work within an exclusive private members' club environment. Apply If you are an experienced Front of House Manager with a passion for exceptional hospitality, high standards and delivering a first-class experience to discerning members and clients, we'd love to hear from you.