Care team leader jobs in HalifaxCreate job alerts

Job titleInstallations & Deliveries DirectorFunctionCOOLocationRipponden with regular UK travelReports toCOOResponsible for staffc.50 Colleagues located in Ripponden and home based across the UKAbout our businessJLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.Role overviewThe Installations & Deliveries director will be accountable for processing and delivery of all new business orders across Total Care, Machine Sales, Vend Share and Service Contracts across JLA's Laundry and Catering business lines in the UK.In this role, you will be our technical authority across Laundry & Catering installations processes, providing expert guidance on installations, specifications and customer solutions. Working closely with Sales, Product, L&C Field Operations and senior leadership teams, you will help deliver solutions for installation projects that minimise time to deliver and maximise On Time In Full delivery.This role is critical to achieving JLA's growth objectives, being responsible for ensuring all new orders are processed and delivered in a timely manner and to the highest quality, enabling our continued growth.You will lead c.50 colleagues including office-based installation coordinators and field based project managers and installers, as well as managing a network of subcontractors. You will be responsible for driving operational excellence both in order processing and the quality of technical installations.You will support our commercial teams in providing technical installation solutions for our customer requirements, ensuring that all new orders can be delivered and our annual growth objectives achieved.The role holder is likely to have a technical background, with the credibility to lead a team of field based installers, whilst also having a good understanding of operational processes and operational excellence.Key AccountabilitiesFull accountability for delivering new customer orders, including new order processing and delivery of installationsLead teams to: Achieve order processing and installation KPIs including time to deliver and weekly / monthly delivery objectivesEfficiently plan and schedule installations, utilising sub-contractors where needed to supplement the employed installation teamsSupport Commercial teams with practical installation designs and solutions to allow installations to proceed as fast as possible whilst meeting the requirements of customer sitesMaximise On Time In Full delivery and minimise Time To DeliverLead collaboration between operational and sales team, building a culture of operational support to achieve commercial objectives, whilst building technical skills in sales teams.Develop lead and office based and field technical teams to achieve commercial and productivity KPIs, maximising quality, efficiency and customer deliveryDrive operational and technical best practice to ensure minimal order drop-out and minimal time to installDrive installation forecasting, with weekly data led delivery forecasts that accurately predict delivery value and volume across all key lines of business.Drive ‘right first time' installation performance, minimise installation fails and commissioning delaysSet and control budgets and associated performance metrics to achieve financial, customer service and efficiency objectives, whilst managing install cost per machine through efficient use of resources and appropriate control processesMaintain rigorous Health & Safety standards across all teams, in line with JLA policies and industry regulationAct as JLA's thought leader and industry expert in delivery and installations excellence, driving continuous improvement and best practice to support the commercial growth plan with customer orientated installation solutions.Lead and mentor a high-performing team, creating a culture of accountability, continuous improvement and professional development that enables individuals and teams to perform at their best.Be an ambassador for continuous improvement, empowering the team and building capabilities to challenge established working practices and continuously drive improved effectivenessCriteriaEssentialDesirableKnowledge and Skills (what you know and what you can do)Detailed understanding of technical installation of Commercial Laundry and Catering equipment, including all enabling requirements across various market sectorsUnderstanding of technical requirements for laundry and catering installations, including regulatory and legal framework surrounding gas, electrics, ventilation, etcAnalytical skills identify operational performance from data, including performance trends across operational KPIsBackground as Laundry or Catering installerUnderstanding of continuous improvement techniques e.g. LeanExperience (what you have done)Demonstrable 5yrs+ experience leading the delivery of commercial installations, solving for customer requirements and supporting commercial growth.Experience leading field and office based teams, driving a culture of collaboration and building high performance.Experience driving technical standards, processes, and continuous improvementExperience managing budgets with P&L responsibility and accountability for achieving targetsDemonstrable experience in process improvementPersonal qualities(the way you think and act)Ability to provide visible and inclusive leadership, creating a culture of accountability, collaboration and continuous improvementStrong communicator to both operational colleagues and up to executive levelStrong influencer and cross functional collaborator, able to navigate complex multi-stakeholder relationships to achieve our objectivesResults focused with strong commercial awareness and manages to performance metricsInnovator who challenges the status quoStrategic thinker with a data driven approach to decisionQualificationsTechnical qualifications in Gas and / or ElectricTPBN1_UKTJ

Elland, West Yorkshire Competitive Salary + Benefits At Marshalls plc, we believe building tomorrow's world starts with what we can create together today. Since the 1890s, we've grown from a Yorkshire stone business into a leading UK manufacturer of building, roofing and landscaping solutions. Built on generations of expertise, we're known for quality, innovation and sustainability, helping our customers bring their vision to life and create places that work today and last for generations. Together, we're building tomorrow's world. Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products. Our Finance team does far more than manage the numbers. As trusted business partners, we provide the insight, governance and financial expertise that help drive strategic decisions, support investment and deliver sustainable growth across the business. You'll play a key role in shaping the direction of our Finance function and supporting the delivery of our strategic goals. Reporting to the Finance Director, you'll bring together commercial thinking, financial expertise and strong leadership to ensure Finance delivers both valuable business insight and robust financial control. Leading our Business Partnering team, you'll inspire, coach and develop talented colleagues, creating a culture where people can perform at their best and build rewarding careers. You'll focus on developing capability, strengthening succession plans and nurturing future leaders, ensuring the team is equipped to support the evolving needs of the business. Partnering with senior leaders across the organisation, you'll turn financial information into meaningful insight that drives better decision-making and improves business performance. As a key member of the Finance leadership team, you'll help shape priorities, influence strategic direction and champion initiatives that enhance reporting, planning and analysis. This is a highly visible role that will see you working across Finance and operational teams to build strong relationships and drive collaboration. You'll oversee the delivery of core financial processes, including month end, budgeting and forecasting, while identifying opportunities to simplify ways of working and make greater use of automation. Your ability to improve processes and create capacity for deeper analysis will help strengthen Finance's role as a trusted partner and enable the business to make confident, informed decisions for the future. • Qualified accountant (CIMA or equivalent), • Strategic finance leader with strong commercial acumen and experience partnering with senior stakeholders to drive business performance and decision-making, • Proven people leader with a track record of developing high-performing teams, building capability and fostering a culture of continuous improvement, • Expert in financial planning, reporting and governance, including budgeting, forecasting, performance analysis, financial controls and risk management, • Experience within a manufacturing environment, with a strong understanding of production operations and cost management, • Change-focused and results-driven, with experience leading transformation initiatives, improving processes and influencing cross-functional stakeholders to deliver strategic outcomes, • Hybrid working with two days a week at our Head Office in Elland, • 34 days per annum or the equivalent in hours (inclusive of bank holidays), • Health care cash plan - support with Dental, Optical, Prescription costs and many more!, • Enhanced Maternity, Paternity, and Adoption pay and leave, • Cycle to work scheme, • Employee discount on products, • Life assurance Whoever you are and whatever your background, you'll find a fair and supportive workplace at Marshalls. You're unique, and we want you to bring your whole self to work every day. We're committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral or ethical responsibility, it's the right thing to do. We want our colleagues to reflect the diverse nature of the communities we serve and create an environment where everyone feels valued and respected. At Marshalls, you're valued for the contribution you make, and where you can grow and develop by being entirely yourself. Every great build starts with strong foundations. Start yours here. Applications close on Friday 25th September No Agencies, thank you! #INDHP #J-18808-Ljbffr

Job title Planning Coordinator Function Planning & Dispatch, Customer Services Location Ripponden Reports to Planning Team Leader Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview We are looking for a customer focused individual to join our Planning Team. Planners play a crucial role in the smooth operation of the business by ensuring all our customer appointments are attended as per our customer's request. Planners are responsible for ensuring our Engineers shifts are planned strategically to maximise productivity so that we can deliver a great service to our customers. Planners collaborate regularly with colleagues within service delivery teams and the field to ensure works are completed and invoiced on time. This role will be managing catering work with our Catering subcontractors. Key tasks Prioritise workload based on contract, geographical location and skill Capacity management reviewed daily to ensure our engineers & contractors are productive and our customer appointments are not broken Make a high volume of outbound calls to our customers to plan in their servicing Manage your daily compliance order book effectively in order to achieve the compliance financial budget weekly Manage contractual servicing so that we adhere to SLAs whilst keeping our customer's safe Maintain effective planning through continual communication with Dispatcher/Planning TL/Expert and ROMs Liaising with our customers daily to provide solutions to requests in an efficient and professional manner Develop and maintain good working relationships with internal and external customers and colleagues High standard of house-keeping and time keeping Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Confident communicator Strong organisational skills Self-motivated with high attention to detail National geographic knowledge Experience (what you have done) Experience of working in a planning role, or similar Experience of working in a customer-facing position Have worked in a commercially driven environment Personal qualities (the way you think and act) The ability to work successfully in a target-based environment Must have the ability to make decisive decisions in a timely manner Team player with a can do attitude Understanding of workload requirements based on job volume TPBN1_UKTJ

Job title Customer Resolutions Team Leader Function Customer Service Management Location Ripponden Office/Hybrid Reports to Customer Care and Resolutions Manager Responsible for staff Currently 5FTE About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. Role overview To lead and develop the Customer Resolutions team, ensuring the effective resolution of customer complaints while driving improvements in customer outcomes, protecting growth opportunities and enhancing customer experience. This role is central to building a high performing, empowered team that delivers fair, consistent and timely resolutions while influencing the wider business to prevent recurrence and strengthen customer trust. Key tasks Team Leadership and Support •Provide day to day leadership and support to the Customer Resolutions team, ensuring high standards of customer service are consistently met. •Create a positive and inclusive team environment that promotes accountability, engagement and confidence. •Support team wellbeing and morale, addressing concerns promptly and appropriately. •Lead by example, modelling expected behaviours, quality standards and customer focused decision making. Coaching, Performance and Development •Deliver regular coaching and feedback to support individual and team performance. •Monitor performance against agreed KPIs and quality measures, taking action where additional support or improvement is required. •Complete regular performance reviews and support goal setting and development planning. •Identify training needs and ensure team members maintain appropriate knowledge of products, processes and systems. •Lead team briefings and short workshops to share updates, learning and best practice. Quality Assurance and Performance Reporting •Take ownership of the team's quality assurance process, ensuring consistent monitoring of calls, emails, live chats and other customer communications. •Carry out regular quality reviews, providing clear, constructive feedback and coaching based on QA outcomes. •Track quality trends and common issues, using insight to improve individual performance and overall service standards. •Produce regular KPI and performance reports covering service levels, quality outcomes, volumes and customer feedback. •Highlight risks, underperformance or emerging trends to the Customer Care and Resolutions Manager, supporting actions to address them. Service Delivery and Customer Query Resolution •Ensure all customer contacts are responded to within agreed timescales and in line with service and quality standards. •Support the team with customer complaints and act as an escalation point for more complex or sensitive issues. •Identify recurring customer issues and feedback insights to support service and process improvements. Continuous Improvement and Collaboration •Contribute ideas to improve team processes, quality, and customer experience. •Work with colleagues across teams (e.g. Operations, Care, Customer Success, Sales) to resolve issues and reduce repeat customer contacts. •Encourage team members to share feedback and improvement ideas. Governance and Compliance •Ensure the team follows internal policies, procedures and regulatory requirements at all times. •Support the management of attendance, conduct and performance issues in line with company policies, with guidance where required. •Escalate risks, complaints or compliance concerns promptly and accurately. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Strong knowledge of customer service Strong knowledge of complaints handling Strong communication skills – able to influence and build relationships cross functionally Skilled in leading teams to deliver against KPIs Competence in reporting, governance and performance tracking - Knowledge of service delivery and operations in a field-based environment - Familiarity with case management or CRM systems (e.g. Dynamics, Salesforce, Zendesk) - Understanding of financial /commercial levels (credits/compensation/retention impact) -Experience handling regulated complaints (FCA) Experience (what you have done) Experience managing a team in a customer service/complaints environment. Demonstrated track record of improving customer outcomes Evidence in coaching and developing individuals to achieve high performance Experience handling complex and escalated customer issues with fairness and accountability Experience working cross functionally to resolve issues and drive improvement Proven delivery of service improvement initiatives with measurable business impact Exposure to managing teams in hybrid environments Personal qualities (the way you think and act) Customer focused with strong advocacy for fair and timely outcomes. Commercially aware – able to balance customer needs with business impact. Collaborative, with the ability to build trust and influence at all levels. Resilient and calm under pressure, able to manage high volumes and complexity. Analytical and problem solving mindset, with a continuous improvement approach. Demonstrate integrity, accountability and respect in line with customer values. Inspirational leadership style that creates a highly engaged team culture Qualifications Evidence of relevant professional development or training in leadership or customer service Industry relevant compliance or regulatory training TPBN1_UKTJ

Job title Consumables Team Leader Function Internal Sales Location Ripponden / Manchester Reports to Consumables Commercial Manager Responsible for staff TBC About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview We are seeking a dynamic and driven Sales Player-Manager to lead by example in a hybrid role that combines direct sales responsibilities with leadership and management of a high-performing sales team. You will be responsible for achieving your individual sales targets while also coaching, developing, and motivating your team to exceed their goals. Key tasks Sales Delivery Inspiring sales agents to deliver excellent levels of individual/team performance and customer satisfaction. Ensuring digital leads are converted within agreed SLAs Organise and tracking of all potential leads maintaining MIS. Resolution and removal of blockers to support target achievement. Generate and share information on individual and team performance. Provide quality customer service, role modelling values in all interactions with clients. Achieve and monitor the progress of KPIs on a daily / weekly/ monthly basis Senior stakeholder engagement across the wider business 121 coaching on sales relevant areas to improve performance Personally manage and grow a portfolio of key accounts. Actively prospect, pitch, and close new business opportunities. Maintain a robust pipeline of qualified opportunities. Report on individual sales performance and forecast accurately. Manage our digital portal and subscription customers People Management Daily coaching and development of team members. Manage any employee relations issues in line with the policies set out by the business. Coach and develop the team to ensure they perform at a high level, ensuring colleagues maintain appropriate knowledge of the business products. Identify address any training and development needs and ensure teams have a personal development plan. Hold team briefing sessions / workshops to update the team on best practice. Ensure calls, emails, web leads and all data traffic are answered within agreed timescales and in an appropriate manner. Own individual and team call observation feedback to manage and improve sales quality Completion of regular performance reviews and support goal setting Provide guidance and answers to staff Organise engagement activities TPBN1_UKTJ

Job title Dispatch Coordinator Function Planning and Dispatch Location Ripponden Reports to Dispatch Team Leader Responsible for staff N/A Working hours 37.5 hours per week worked Monday to Friday, 8.30am 5.00pm (with rotational early, late and weekend shifts) About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview Dispatchers play a crucial role in the smooth operation of the business by ensuring all customers receive a timely and efficient service. Serving our customers is what we are here for and this role enables and supports our fantastic engineers to do just that. Our JLA engineers must be routed as effectively as possible to maximise the volume of customers attended in order to increase productivity. Key tasks Review and plan workloads for Engineers on a daily basis ensuring different KPIs are achieved Regional WIP (work in progress) worked daily to ensure Time to fix for customers is keep to a minimum Answer incoming calls from our Engineers Ensure parts are managed correctly Maintain clear communication channels with all colleagues working in the field and the office Proactively address problems and suggest solutions Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Confident communicator with excellent communication skills National geographic knowledge Experience (what you have done) Experience of scheduling within a fast-paced customer service environment. Experience of supporting colleagues working in the field and being assertive when needed. Personal qualities (the way you think and act) The ability to work successfully in a KPI/target-based environment Must have the ability to make credible decisions in a timely manner Team player with a can do attitude Proactive individual who thrive in a fast paced environment. Enthusiastic individual who can react to the changes in workload and priority The ability to complete the majority of your workload in day TPBN1_UKTJ

Job title Credit Controller Function Credit Control Location Ripponden office Reports to Credit Control Team Leader Responsible for staff No line manager responsibility About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview We are looking for experienced credit controllers to work in a fast paced and challenging environment. You will be responsible for their own portfolio of customers, collecting customer debts and reducing aged debt. You will also be part of an ever growing team so we are looking for individuals who want to get involved with continuous improvement and really make a difference to our future. If you enjoy a challenging environment that cares about development and teamwork, please get in touch with us, we would love to know more about you. Key tasks Logging Invoice queries with accuracy for the Query team to action. Logging payment promises to enable accurate cash forecasting. Management of timely invoices through consistent communication, focusing on strong call-based duties. Looking after a portfolio of customers and understand how to use your relationship to maximise cash collection. Prioritise a variety of daily tasks that deliver on customer service as well as financial targets Collaborate with internal teams to deliver on customer success and using this to negotiate payment. Work with team managers to put forward your ideas for challenging accounts Taking payments by debit or credit card Working with the team managers and head of department to forecast cash collections Considering next steps when debts are unrecoverable and putting forward ideas on how to move these Other ad hoc duties as and when required Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Demonstrated history of meeting targets consistently Ability to demonstrate effective debt management to timely resolution. Excellent telephone manner. Experience (what you have done) Experience of highlighting and processing Defaults where necessary Experience of updating and maintaining clear customer activity notes in a finance system Good knowledge of MS Excel Experience of working in a busy office environment and to tight deadlines Minimum 2 years' experience in a similar role 3+ years experience of managing high value customers 3+ years experience of managing low value, high volume accounts Advanced knowledge of Excel, with the ability to use Lookup & Pivots to execute reconciliation tasks Experience of change management / process improvements Personal qualities (the way you think and act) Able to work well under pressure and prioritise own workload Capability to be both personable and firm with clients, to resolve any issues and collect any money owed Excellent attention to detail and high degree of accuracy is imperative Able to cope with multiple priorities and changing environment Excellent communication and relationship-building skills Positive and flexible approach to your work Strategic thinking, with the ability to approach stakeholders with new ideas TPBN1_UKTJ

Job title Sales Ops Team Leader Function New Business Delivery Location Ripponden Reports to Head of New Business Delivery About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. Role overview Manage the creation of customer orders across Total Care, Machine Sales, SCONs, Service Replacement and Detergent Pumps including all mobilisation, from receipt of order through to Installs or CMT, order type dependant. Manage a Sales Ops order processing team and develop a culture of continuous improvement and operational excellence, measured by and managed to clear performance metrics. Collaborate with Sales, Finance, Supply Chain and Contracts Management colleagues to meet business and customer order processing expectations. Collaborate with the Install team leaders to ensure smooth running of the wider New Business Delivery Team. Act as an ambassador, demonstrating our values and commitment to our vision through behaviours and people leadership. Key tasks Manage your team to deliver customer orders within SLA objectives across all assigned verticals and segments, proactively driving efficiency in collaboration with Sales, Installs and Supply Chain colleagues. Manage develop and improve the QC roles and requirements within the team. Lead the mobilisation of new contracts, assigning resource to coordinate multi-functional teams to ensure effective order processing and account set-up on operational platforms. Develop talent within your team, fostering a culture of high-quality delivery and commitment to excellence, demonstrated through high-quality standards e.g. data quality, rejection rates, etc. Guide, coach, develop, empower and motivate the team. Communicate effectively with sales on order expectations for week, month and year end targets. Including forecasting order volumes and dependencies / impacts on other teams. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) People management including performance management, coaching and development Collaboration skills across multiple teams including supply chain, sales, finance and contacts Management. Understanding of JLA propositions, sectors and segments Understanding of Continuous Improvements methods to drive operational excellence across Order to Cash process Understanding forecasted orders to ticking them to the board Understanding of JLA systems utilised in credit checking Experience (what you have done) Coaching, leading, developing and inspiring direct reports Experience of performance management including managing under-performance as well as developing and empowering talent. Proven experience of managing an administration team Ability to demonstrate analytical skills, with the capability to maximise use of management information to drive order processing, process efficiencies and operational improvement Demonstrated experience of challenging the status quo and pursuing innovation and continuous improvement in operating processes Experience of being focused on leading a team to achieve business objectives including team performance monitoring and management e.g. corrective actions, etc. Experience of operational excellence Personal qualities (the way you think and act) Strong communication and cooperation with peers and senior key stakeholders, along with interpersonal skills to inspire cross-functional teams and align objectives Confident in delegating when required and an ability to empower staff members to create ideas and solutions Detail focus with an ability to understand individual order performance and relate this to team performance Ability to make decisions which may impact your team, order process or order outcome A focus on hitting business results and deadlines including the ability to be agile and create corrective action plans TPBN1_UKTJ

Ever think that you’re wasting your time at work? Where will you be in two years’ time? Doing the same thing for the same people, with no career opportunities, no personal development, and no sight of the bigger picture? If it’s time to play a part in something, and you’re serious about your career and your future earning potential, a team leader/contracts engineer role with Hilton Process Solutions could be just what you need. We all know the short-term benefits of contracting as a skilled pipe-fitter. You will be paid more. But what you won’t get is in the investment in your development, the opportunities to do different roles, and to take real ownership of your career. As well as the benefits, the security, and crucially, being a vital part of a team - and not a gun for hire. Hilton Process Solutions will offer you all of this - as well as a strong benefits package. We have big plans here, and we need the right people to be part of them. The majority of our work is in the food industry, and we have some impressive names in our order book. We focus on delivering quality installations, and our customers return because of the calibre of our work. This role could lead you down other paths at Hilton – we recognise talent quickly and promote within. There’s no reason your career won’t move forward in senior management, engineering, operations, or project management. There are a few things you’ll need to be able to do, to get your hands on a role like this: • Experienced pipefitter/welder, • Lead the H&S on-site, • Be able to lead an on-site team of around 6 people and their work schedules, • Be able to work with everyone, internally and externally, • Knowledge of installations in food or pharmaceutical factories, • Able to work away, • Be based within commuting distance of Elland - you won't be there much, so within an hour or so is fine. In return for your expertise and commitment, we provide: • A salary of £46,644, • Overtime at time and a third: we would expect you to earn around £60,000 in this role, • Company vehicle, • Enhanced pension contributions Private Health Care, • Life insurance If you like the sound of what a career at HPS could do for you and your family, please apply and we shall arrange a confidential chat to see if it’s right for you. If you’d like a discussion first, before sending your CV, please contact Simon Haworth at Aqueduct Recruitment

Cleaner Huddersfield £12.71 per hour Permanent | Part-time | 20 hours per week Please note: We may be unable to support applications where Home Office visa restrictions prevent candidates from meeting the full contractual hours or requirements of the role. ‘Extraordinary Days, Every Day’ The Role: As a Domestic Cleaner, you will be responsible for helping to provide and maintain a safe, clean, positive environment. You will be working as part of a team to ensure that the residence and learning environment are all cleaned to a high standard following the health and safety policies and requirements. You will be working within a homely environment with a responsibility for cleaning the communal areas and bedrooms this is not limited to but may include dealing with personal hygiene issues such as incontinence. We are looking for someone who is able to work independently with a positive and proactive approach to obtaining high standards of cleanliness. We are looking for a self-motivated, flexible and efficient individual who takes pride in their work and understands the important part they play. We do not require any specific experience for this role, some knowledge of COSHH, health and safety in the workplace and/or previous cleaning experience would be advantageous. Key Responsibilities Clean and disinfect bathrooms, communal areas, dining rooms, offices, and corridors. Dust, polish, vacuum, sweep, mop, and maintain floors and surfaces. Empty bins and dispose of waste safely and appropriately. To ensure that high standards of cleanliness are maintained throughout the house. helping to provide a safe and pleasant environment for our supported individuals and staff while following health and safety and infection control procedures.Who We’re Looking For Is able to work independently with a positive and proactive approach to obtaining high standards of cleanliness. Is self-motivated, flexible and efficient individual who takes pride in their work Is flexible, organised and motivated with a ‘can do’ attitude Has good communication skills Is able to work effectively and efficiently under pressure Be able to use domestic and professional cleaning equipment; powered floor polisher, carpet, steam and vacuum cleaners, strip and make beds, cleaning of rooms as needed; toilets, showers, stairways, lobbies, windows, paintwork, corridors Be responsible at all times for your own and others Health and Safety.What We Offer Recommend A Friend Bonus Up to 28 Days Holiday, inclusive of Bank Holidays Free DBS Check Blue Light Card Stakeholder Pension Free Employee Assistance Programme Annual Employee Awards Evening Employee Recognition Schemes Ongoing training with clear career progression opportunities, including access to qualifications up to degree level CareTech Foundation - Opportunity to apply for family and friend’s grantOur Values Friendly Positive Innovative Empowering Person-CentredApply today to join a friendly, empowering organisation committed to person-centred support and creating Extraordinary Days, Every Day. About CareTech Founded in 1993, CareTech is one of the largest and most reputable specialist social care and special education needs providers across the UK. The Group has a track record of more than 30 years, delivering high quality, person-centred care to those with complex needs. The Group was founded by brother Haroon and Farouq Sheikh, who continue to lead CareTech today, providing continuity of leadership, long term stability and a deep personal commitment to the people we support. CareTech Community Services are proud to inform you that they are a Disability Confident Leader. Due to the high volume of applications, only shortlisted candidates will be contacted within 7–10 days. Some roles may require male or female employees only, where this is a genuine occupational requirement in accordance with the Equality Act 2010. Strictly no agencies Huddersfield - Cleaner [SYS-27799

Working Hours: 40 hours per weekService: National Neurological ServicesWe are currently looking for aTeam Leaderto join our team atNational Neurological Services, Rosglen- based inBarnsleyRosglen NeurologicalCentre is a 6 bedded residential se

Are you an experienced care professional with an. NVQ Level 3 in Health & Social Care.

Care Team Leader (Team Facilitator) Location: Perth and Kinross, PH2 Salary: £30,900 per annum additional on-call payment Contract: Full time, Permanent - 39 Hours per Week Supporting services across the Perth region. What Youll Do Leadership and Team Management Lead, motivate and support a team o

Are you an experienced care professional with an. NVQ Level 3 in Health & Social Care.

The Role Leading and supervising your shift Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered Administering and recording medication Carrying out risk assessments Working alongside care ass

The Role Leading and supervising your shift Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered Administering and recording medication Carrying out risk assessments Working alongside care ass

Refer a friend scheme (up to £1000) Ongoing career development & fully funded training up to QCF Level 5 Blue Light discount package Company pension scheme On-demand pay Were looking for: Minimum 12 months right to work in the UK At least 2 years experience in social care QCF Level 2 (or above) 42

A Team Leader is needed to ensure the smooth running of operations and maintain high standards of quality work.

As a Team Leader, you will promote and ensure that the company vision of person-centred support is implemented whilst maintaining an individual's potential and independence. National Care Group is one of the UK's leading providers of adult social care, supporting people with learning disabilities, m

A Team Leader is needed to ensure the smooth running of operations and maintain high standards of quality work.

Team Leader role in a children's residential care setting, responsible for managing a care team and ensuring the well-being of children.

You may also have experience in: Residential Team Leader, Senior Residential Support Worker, Children's Home Team Leader, Residential Care Supervisor, Shift Leader Children's Home, Deputy Care Home Leader, Lead Residential Practitioner, Residential Support Team Lead, Childcare Team Supervisor, Resid

Lead and support a team of care assistants in domiciliary care, ensuring high-quality service delivery. Role involves rota coordination, client/staff support, and occasional care call coverage.

Seeking an experienced and therapeutically minded Team Leader for a children's home in Redditch, UK.

The Care Team Leader will enrich lives of service users with autism and learning disabilities, ensuring their wellbeing.

Team Leader for night shifts at Ayton House Care Home, offering full-time employment with alternative weekend work required and paid hourly.

We are currently looking for a Team Leader to join our team in Kings Lynn. National Care Group is one of the UKs leading providers of adult social care, supporting people with l. Service: Endurance Care Limited - Great Yarmouth.

As a Care Team Leader, you'll use your natural ability to inspire, support, and guide others, creating an environment where residents. Do you have what it takes to inspire a team and create a place where every resident feels truly safe, valued and supported every single day?.

Location: Faringdon, OxfordshireHours: Permanent, full-time 36.Start Date: ASAP (subject to checks).Driving: Own car required to reach workplace.Use of own vehicle for training/supervision (virtual options available for supervision).

We are currently recruiting for an experienced Team Leader, who has previously managed multiped sites, to join our team at Affinity Supporting People South.

Care team leader/ Deputy manager. Are you an experienced care professional with an. NVQ Level 3 in Health & Social Care.

Has previous experienceworking in a Senior Care Assistant, Team Leader or leadership role within a residential or nursing care environment. Night Care Team Leader / Night Deputy Manager. Provide supervision, guidance and ongoing support to Senior Care Assistants and Care Assistants, promoting best p

Team Leader role in a care home, responsible for daily leadership, care delivery, staff supervision, and maintaining high standards in a residential, dementia, nursing, and respite facility.

Care team leader/ Deputy manager. Are you an experienced care professional with an NVQ Level 3 in Health & Social Care looking to take the next step in your.

Leading a care team in a supportive environment, providing care for residents in a home setting.

Lead and mentor care teams, ensuring residents receive high-quality care and support. Responsible for medication, care plans, staff supervision, and maintaining a safe environment.

Seeking a Team Leader for a children's residential care role, responsible for managing a care team and making a positive impact on children's lives.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a mult. Team Leader nights - Full Time ( 33h or 44h per week). Mill View Care Home - East Grindstead, RH19 4QW.

As a Care Team Leader (Deputy Manager) you will lead by example and coach/mentor our care teams on a daily/nightly basis to ensure our residents are well cared for, motivated and stimulated to achieve a fulfilled and enriched life. To provide the highest level of personal care and attention to resid

Team Leader nights - Full Time ( 33h or 44h per week). Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi awar. Skylark House Care Home- Horsham,RH12 5PU.

Many of our Senior Carer Assistants progress into Care Practitioner, Regional Carer or nursing roles. As a Bank Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. You can also expec

Job Summary Support children with special educational needs, providing learning, care and personal support Work as part of the school team to develop personal care programmes for pupils Assist with daily routines such as feeding, dressing, toileting, including nappy changes, and hygiene Support pupi

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. As a Bank Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring t