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We are seeking a friendly, energetic, and customer-oriented Front of House Team Member to join our growing team at Shezan Restaurant. As the face of our establishment, you will play a key role in creating a positive and welcoming environment for all of our guests. This role is ideal for someone who is passionate about delivering excellent customer service and thrives in a fast-paced setting. Key Responsibilities: - Greet and welcome guests with a warm, positive attitude - Provide excellent customer service by answering questions, addressing concerns, and ensuring a seamless guest experience - Assist with seating arrangements and managing the reservation system - Take and deliver orders, ensuring accuracy and attention to detail - Collaborate with kitchen and bar staff to ensure timely service. - Maintain cleanliness and organization in the front-of-house area (lobby, dining area, restrooms) - Process payments and assist with cash handling as required - Address guest feedback in a professional and efficient manner - Ensure compliance with health and safety regulations at all times - Assist with opening and closing duties as needed Qualifications: Prior experience is not needed - Excellent communication and interpersonal skills - Ability to multitask and remain calm under pressure in a fast- paced environment - Strong attention to detail and problem-solving skills - A team player with a positive, can-do attitude - Flexibility to work various shifts, including evenings, weekends, and holidays Benefits: - Competitive hourly rate/salary (£11.44) - Tips and performance-based incentives - Employee discounts on food and beverages (if applicable)
SHIFT MANAGER JOB DESCRIPTION We are looking for a proactive and results-driven Shift Manager to join our leadership team. As a Shift Manager, you will be trained to perform all the responsibilities of a Team Member while also managing the daily operations of the restaurant in the absence of the Store Manager. You will play a critical role in ensuring the smooth operation of the restaurant by maintaining company standards in areas such as product preparation, customer service, team management, and financial accountability. If you are an enthusiastic leader with a passion for service, this role offers great opportunities for growth and development. Key Responsibilities: - Team Leadership: Oversee daily restaurant operations, guiding and directing Team Members to ensure a seamless workflow. - Employee Supervision: Train, motivate, and coach Team Members to perform at their best. Assist in the onboarding and development of new staff. - Shift Management: Coordinate team schedules, manage shift changes, and handle employee breaks while ensuring the restaurant runs smoothly. - Operational Excellence: Execute all Team Member tasks when needed, including food preparation (grill, fry station, beverages), order accuracy, cleaning, and customer-facing services. - Customer Experience: Maintain a high standard of fast, accurate service, ensuring every customer has a positive experience and all food meets company standards. - Inventor; Ordering: Assist the Store Manager in managing inventory levels, placing orders, and ensuring supplies are adequate for daily operations. - Store Maintenance: Ensure the restaurant is clean, organised, and maintained according to health and safety regulations. - Reporting; Accountability: Complete shift summary reports, track performance, and contribute to financial responsibilities such as cash handling and deposits. - Recruitment Support: Help the Store Manager with hiring tasks, including recruiting, interviewing, and selecting qualified candidates. What We’re Looking For: - Proven leadership and team management experience. - Excellent problem-solving and communication skills. - Strong multitasking abilities, especially in a fast-paced environment. - Passion for providing excellent customer service. - Attention to detail in maintaining high standards of cleanliness and food quality. - Ability to stay calm and organised during peak hours
Position: Bar Manager Responsibilities: 1. Opening and Closing Duties: - Ensure the bar is set up and ready for business before opening. - Oversee the closing procedures, including cashing out registers, cleaning, and securing the premises. 2. Staff Management: - Recruit, hire, and train bar staff. - Schedule shifts and manage the staff roster. - Provide ongoing guidance and support to the bar staff. - Set performance expectations and conduct regular performance evaluations. - Address any staff performance or behavior issues promptly and effectively. 3. Operations Management: - Maintain inventory and order supplies as needed. - Monitor and control costs, including beverage and labor costs. - Develop and implement standard operating procedures for efficient bar operations. - Ensure compliance with health and safety regulations. - Handle customer complaints and resolve any issues that may arise. 4. Customer Service: - Create a welcoming and enjoyable atmosphere for customers. - Interact with customers, take orders, and serve drinks when necessary. - Train staff on providing excellent customer service. - Address customer feedback and strive to enhance the overall customer experience. 5. Financial Management: - Prepare and manage the bar's budget. - Monitor sales and revenue, and implement strategies to increase profitability. - Handle cash management, including cash handling and reconciliation. - Keep accurate records of sales, inventory, and expenses. 6. Marketing and Promotion: - Collaborate with the marketing team to develop promotional strategies. - Plan and organize special events and promotions to attract customers. - Utilize social media and other marketing channels to promote the bar. 7. Compliance and Licenses: - Ensure compliance with local, state, and federal regulations. - Obtain and maintain necessary licenses and permits for the bar's operation. Skills and Qualifications: - Previous experience in bar management or a related role. - Strong leadership and management abilities. - Excellent interpersonal and communication skills. - Knowledge of alcoholic and non-alcoholic beverages. - Understanding of health and safety regulations. - Ability to handle stressful situations and resolve conflicts. - Proficiency in managing financial aspects of the business. - Familiarity with marketing and promotional strategies. - Attention to detail and organizational skills.
JOB PURPOSE: • To deliver a high-quality service for semi-independent accommodation and support to young people aged 16 plus who are preparing to leave the care of the local authorities. • To support young people to develop independent living skills through keywork, goal setting and outcome focused activities. • Working with young people with varying emotional and behavioural needs. • Responsible for promoting a positive, safe and homely environment for all young people within the care of Eleven D’s. • To act as a role model to all young people placed at Eleven D’s. • Ensure all records and daily logs are completed and maintained fully up to date. • To work in accordance with Eleven D’s Mission statement, values, policies and procedures. MAIN DUTIES AND RESPONSIBILITIES • Managing young people living in semi-independent accommodation. • Responsible for structuring key work sessions consistent with an independent placement agreement (IPA) and ant care / support plans. • Develop a structured programme of key work sessions based upon the young person’s individual support needs and focused on developing their self-confidence, resilience and self-esteem and independence. • Complete full induction of new residents and support the young person in settling within the community and accessing local resources. • Ensure the health, safety and wellbeing of each young person and that safeguarding procedures are followed throughout their care at Eleven D’s. • Maintain the confidentiality of young people and report any concerns regarding the young person’s welfare, missing episodes etc to your line manager once the Emergency Duty Team (EDT) and police have been contacted if needs be. • Assist the young person to engage with everyday living and develop skills where necessary by supporting their identified needs. • Provide support to young people with budgeting money, grocery shopping and administer a weekly subsistence allowance. 1 • Encourage and support young people in accessing education, employment or training as well as supporting them with the application process. • Encourage the young person to engage and take part in positive activities within the community, building on relationships and developing social networks. • Maintain accurate records, files, log keeping and all other required paperwork and administrative requirements. • Maintain petty cash and receipts for each expenditure. • To maintain the cleanliness and hygiene of the Home, reporting all repair issues and ensuring the environment is always welcoming for the young people. • You will be responsible to carry out daily / weekly Health and Safety checks within the building. You must record and report any repair work or damage to the property to ensure it is kept to a high standard. • Promote safe, consistent and understandable boundaries with young people in conjunction with a 'Young Person’s Agreement’, Support Plan and House Rules. • Prepare detailed high-quality monthly progress reports regarding each young person’s progress which is submitted to the placing authority within deadlines. • Work in partnership with social workers other agencies and to encourage and support the young people to attend meetings with other professionals. • Attend admission and planning meetings, and attend Looked after Children Reviews ensuring all relevant paperwork is completed. • Mandatory attendance and participation in team meetings and training sessions as and when required. • Mandatory attendance and participation in structured supervision sessions at least once a month.
The Leaf Restaurant Manager manages staff and may be required to fill in for any employee in a restaurant. Some of the important duties and responsibilities typically involve: Organising staff shifts and scheduling Providing excellent customer service Leading by example Planning menus Working with food and drink suppliers Ensuring all food safety procedures are strictly followed according to sanitary regulations Following all company policy and procedures regarding dealing with cash, equipment and property Cleaning the kitchen according to regulatory guidelines Maintaining safe working conditions Auditing inventory levels to ensure product availability, and ordering products as necessary Recruiting and training staff Working closely with management to meet revenue objectives Implementing appropriate strategies to resolve adverse trends and improve sales
Answering customer questions, providing advice, and helping customers find products. Selling products or services and taking payments. Store maintenance: Stocking shelves, replenishing stock, and keeping the store clean and tidy.Checking product availability and providing quotations. Handle complaints or pass them to a supervisor.