Senior 3rd Line Engineer
7 days ago
Borehamwood
Our client, a growing, technically driven MSP that’s investing heavily in automation and next generation technology require a Senior 3rd Line Engineer. This is a pivotal role within the company and will require someone who can provide solutions for complex 3 rd line issues whilst mentoring other team members within the support team. The role is offered with a hybrid working pattern and is based at the company’s offices which are easily accessible for the Barnet/Watford areas. Key responsibilities • Act as the top-tier escalation point for complex incidents, • Lead the rollout + optimisation of NinjaOne RMM (automation, alerting, remediation scripting), • Own M365, Intune, Conditional Access, hybrid Exchange, and Azure AD/Entra, • Mentor engineers in diagnostic methodology, • Must have 3 rd line experience within an MSP, • Expert M365 (CA, Intune, hybrid Exchange, ATP), • Strong troubleshooting methodology, • Confident communicator at all levels, • Full Microsoft Certificates desirable, • NinjaOne/Datto RMM config, • Azure infrastructure, • Firewalls (Fortinet, SonicWall, Draytek)