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  • Customer Service Manager
    Customer Service Manager
    hace 23 días
    £31000–£35000 anual
    Jornada completa
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

    Inscripción fácil
  • Cleaner (Flexible Hours / On-Call)
    Cleaner (Flexible Hours / On-Call)
    hace 1 mes
    £10–£11 por hora
    Jornada parcial
    Harrow

    We are seeking reliable and hardworking cleaners to join our team. This role is offered on a zero-hours contract, providing perfect flexibility for those who prefer varied shifts, such as two-hour slots, available on different days throughout the week. Responsibilities: • Perform general cleaning tasks, including dusting, vacuuming, mopping, and wiping surfaces., • Clean bathrooms and kitchens thoroughly., • Empty bins and tidy areas., • Ensure all areas meet high cleanliness standards., • Adhere to health and safety guidelines., • Arrive punctually for each booking., • Maintain professional behavior at all times. Requirements: • Previous experience in domestic or commercial cleaning is required., • Must be reliable, punctual, and trustworthy., • Possess a keen eye for detail., • Be able to travel across various locations in London., • Must have the right to work in the UK., • A mobile phone is necessary for receiving job notifications. Hours: • Zero-hours contract with no guaranteed hours., • Flexible, on-call shifts., • Typical shifts last about two hours, with potential for more., • Work is available on different days each week, allowing you to choose your shifts. Pay: • £13.00 per hour, paid weekly. What We Offer: • Flexible work arrangements to suit your schedule., • Weekly payment., • A supportive team environment., • Opportunities for regular ongoing work if reliable. How to Apply: Please provide your name, postcode, cleaning experience, and availability. We will contact shortlisted applicants for an interview or trial shift.

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