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Job Title - Contact Centre Agent - Croatian Speaking only (Please note that this role requires you to be able to speak fluent Croatian) Location - Glasgow City Centre Hours of Work - Monday to Friday - 40hrs per week Salary - From £27,040 We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the UK’s only complete eye care provider. From glasses and contact lenses to laser, lens and cataract surgery, we’re here to make poor vision a thing of the past for our patients. Want to be part of a team that literally change people lives? We are recruiting results driven, self-motivated individuals who are able to exceed targets whilst continually delivering a first class experience to our patients. You will be contacting people who have expressed an interest in our services with a view to converting to an appointment or sale. Although the role is based in our fantastic Glasgow offices it is contacting patients in Croatia, therefore, spoken and written Croatian to Fluent standard is required along with fluent English. Key Responsibilities • Making contact with patients who have recently attended an initial consultation, • Promoting the lifestyle and clinical benefits of our treatments, • Manage the patient pipeline, • Providing an exceptional after sales service Essential skills • Croatian language skills to Fluent level, • Excellent written and spoken English, • Achievement within outbound sales, • Proven track record in over achieving KPI’s, • Ability to converse and relate to a wide range of people, • Excellent communication skills with empathy and understanding, • Ability to deliver first class customer service, • Strong IT skills – database, word/excel and email, • Teamwork, with the skills to add value to the existing set up The role is all about the customer experience coupled with exceeding conversion targets. You must be comfortable making outbound calls to discuss the consultation, benefits and options with the ultimate aim to book the patient in for the treatment, therefore you need to be resilient, have a caring, empathetic nature and be comfortable working to targets. Flexibility is needed in order to ensure optimum cover at all times, working patterns are agreed well in advance so you have plenty of notice to plan outside of work, you will work a 40 hour week between 9am and 9pm (Mon to Fri) with no weekend working. What’s in it for you? • Salary with uncapped bonus and a host of benefits including individual rewards, • Free or discounted optical products/procedures, • On site subsidised restaurant, • Career progression, • Modern working environment with superb technology support, • First class training in our product range, • 40 hours per week and no weekends This is a brilliant opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. Optical Express is an equal opportunities employer

Do you have client relationship or sales experience - ideally within the education or public sectors? OR Are you a Bid Coordinator or Bid Manager, with public sector experience? Are you looking for a role working from home but still with great support and team meetings? Are you looking to progress your career, building on your sales or bid experience to date? Do you live within an hour of Bedford, with your own transport? If so, our rapidly expanding client that works within the procurement and education sector is keen to hear from you! The company: Our client has grown significantly in the last 9 years, they provide a unique procurement framework for the public sector which includes providing IT related solutions for Schools, Universities, Colleges, Councils and the NHS. Our client has the ability to take care of all the compliance by streamlining the process, whilst dealing with over 200 pre-approved suppliers for their needs. This can include simple hardware requests through to complex IT Support for a multi-sited trust. The Role: Working remotely, you will be dealing with incoming enquiries from a variety of organisations who have either been recommended or have identified my client offers exactly what they need - IT Hardware, IT Software or IT Services. This is not a hard sales role at all, all incoming enquires are genuine and it is all about building relationships. Following a process, you will be delivering the best IT based solutions, using existing or new suppliers in order to provide what the client needs, whilst recommending any other products or services that may be relevant to the request. Our client offers fantastic training and ongoing support so you will be confident in dealing with the clients' journey through the process, whilst ensuring they get exactly what they need, they are fully compliant and work within their budget. Being able to converse with a variety of clients over the phone and via video calls is key, this role is all about relationships and not hard sales at all. Whilst the role is fully remote there are monthly meetings in Bedford as well as scheduled socials! The Person: The ideal candidate will have 1-3 years sales and customer relationship experience, dealing with business to business sectors, exposure to the Education or Public Sectors will be preferred. Experience of dealing with tenders, mini competitions, bench marking or direct awards. We are looking for a driven and hungry go-getter, full of enthusiasm and ambition to develop their career You will be working within Customer Engagement Team of 9 people with excellent training and support available, from day one! Working hours are flexible, typically 8 hours per day between 8:30am - 5:30pm, Monday to Friday. Our client is offering a great opportunity to grow within their business, their offering is unique in the marketplace and they are a very friendly and caring organisation to work for. The starting salary for this role will be £37,000, annual company bonus which can be as much as £4,000 per annum, plus benefits and genuine career advancement. If you have the client relationship or sales skills we are looking for and live within an hour of Bedford, APPLY NOW in complete confidence or contact Dominic Quirke at Advancing People directly. Advancing People - The Recruitment Specialist Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

• Establish interior decorative brand with 100 year+ history with global presence Specification Sales Manager - interior products Area: London & surrounding areas The Role of Specification Sales Manager - interiors • This is a home / field based role., • This is an A&D specification sales role selling the companies leading range of interior products to A&D architects., • As Specification Sales Manager, you will be tasked with generating specifications with A&D architects and specifiers, interior designers, retail end users and contractors., • As Specification Sales Manager, you will be required to work closely with the dedicated field sales / business development teams who will support you., • Typical project order values range between £1k - £150k. The Company hiring a Specification Sales Manager Out client are a well known leading heritage brand and manufacturer of interior decorative products. They design and manufacturer modern on-trend interior products that are used, and can be seen in a various commercial projects that include commercial offices, schools, retail stores, hospitals and museums etc. They have continued to grow year-on-year and have firmly established themselves as a market leader. Our client are an established name within the A&D community and have recently invested several £million in new product launches adding on-trend collections to their impressive portfolio. Our client are group backed, with massive financial resource, marketing and excellent customer services. The Candidate (Specification Sales Manager) • Specification Sales experience - interiors (A&D) or heavy side is preferred, • Polished field sales professionals with a flair for interior design (and credibility to converse with architects), • Our client with also consider a candidate that works in a design showroom that is looking to break into specification sales, • People with interior design backgrounds with no field sales experience are also welcome to apply The Package on offer for the Specification Sales Manager • up to £50,000, • Bupa Healthcare, • 25 days holiday plus stats, • competitive bonus structure, • Generous car allowance, • Excellent benefits Ref: CPJ1700 Industry Sector: Specification Sales, Architects, A&D, Interior Designers, Interior Products, Quartz, Surfaces, Flooring, Furniture, Paint, Architects, Interior Designers, Showroom Managers, Showroom Sales, Main Contractors, Shop Fitting, Facades, A&D Commercial Projects, Contractors and Distributors The Package on offer for the Specification Sales Manager • up to £50,000, • Bupa Healthcare, • 25 days holiday plus stats, • competitive bonus structure, • Generous car allowance, • Excellent benefits

Do you have client relationship or sales experience, ideally within the education or public sectors? OR Are you a Bid Coordinator or Bid Manager looking for a new challenge? Are you looking for a part time role working from home with great support and team meetings? Do you live within an hour of Bedford, with your own transport? If so, our rapidly expanding client that works within the procurement and education sector is keen to hear from you! This role is offering part time term time only hours working 18-20 hours per week Monday - Friday - 39 weeks per year. The company: Our client has grown significantly in the last 9 years, they provide a unique procurement framework for the public sector which includes providing IT related solutions for Schools, Universities, Colleges, Councils and the NHS. Our client has the ability to take care of all the compliance by streamlining the process, whilst dealing with over 200 pre-approved suppliers for their needs. This can include simple hardware requests through to complex IT Support for a multi-sited trust. The Role: Working remotely, you will be dealing with incoming enquiries from a variety of organisations who have either been recommended or have identified my client offers exactly what they need - IT Hardware, IT Software or IT Services. This is not a hard sales role at all, all incoming enquires are genuine and it is all about building relationships. Following a process, you will be delivering the best IT based solutions, using existing or new suppliers in order to provide what the client needs, whilst recommending any other products or services that may be relevant to the request. Our client offers fantastic training and ongoing support so you will be confident in dealing with the clients' journey through the process, whilst ensuring they get exactly what they need, they are fully compliant and work within their budget. Being able to converse with a variety of clients over the phone and via video calls is key, this role is all about relationships and not hard sales at all. Whilst the role is fully remote there are monthly meetings in Bedford as well as scheduled socials! The Person: The ideal candidate will have 1-3 years sales and customer relationship experience, dealing with business to business sectors, exposure to the Education or Public Sectors is beneficial but not essential. Experience of dealing with tenders, mini competitions, bench marking or direct awards is an advantage. We are looking for a driven and hungry go-getter, full of enthusiasm and ambition to develop their career You will be working within Customer Engagement Team of 9 people with excellent training and support available, from day one! The 18-20 working hours per week are flexible, typically between the hours of 9:00am - 3:00pm, Monday to Friday. Our client is offering a great opportunity to grow within their business, their offering is unique in the marketplace and they are a very friendly and caring organisation to work for. The starting salary for this role will be competitive with an annual company bonus, plus benefits and genuine career advancement. If you have the client relationship or sales skills we are looking for and live within an hour of Bedford, APPLY NOW in complete confidence or contact Dominic Quirke at Advancing People directly. Advancing People - The Recruitment Specialist Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

Benefits of working at Together • 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays, • Free access to company holiday homes, • Buy & sell holidays, • Discretionary annual bonus plus an additional Shared Reward Bonus, • Matched pension contribution, • Health cash plan plus Private medical insurance, • Life assurance and Critical illness cover, • Travel season ticket loans and Ride to work scheme, • Free local gym access, • Local bar / restaurant discounts Company Description We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans. We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book. As a Mortgage Telephone Business Development Manager you will be responsible for exceeding sales targets and new business generation KPIs to meet with business objectives by developing opportunities. You will understand different partners’ business models, driving performance and quality of business submitted by allocated intermediary packager partners. The above will be articulated in a territory plan with specific account plans for key accounts. You will be supporting the channel in developing strategies to optimise potential within the market and taking an active role in sales meetings and discussions to increase the Together reach into the market. You will also be managing existing relationships and performance using appropriate lines of communication and management information tools. You will present the Together products and services positively and professionally, both via MS Teams, email, telephone and sometimes face to face, to educate and grow our market share. Time will be split between working remotely (c.75%) and visiting packager partners in the field (c.25%). Whilst working in the field, it is anticipated that this role will require flexibility for some overnight stays. The split between remote and field time may vary according to the businesses requirements. You will expertly represent and train out the underwriting / packaging requirements of the company (both CF & PF in-line with our One Together approach) and provide competitor insight by understanding and collating relevant market intelligence and concisely feeding this back in to the business. Additionally you will assess new partner opportunities for packaging, or where a referral to another channel in the business maybe more appropriate (e.g. Banking / corporate) or facilitating introductions to existing panel packager partners. As a Mortgage Telephone Business Development Manager we are looking for someone to: • Identify and target new intermediary partners across defined regions and segments to drive business growth., • Develop and execute proactive business development strategies to penetrate new markets and expand distribution., • Generate pipeline through outbound activity, F2F meeting, networking, event and broker engagement., • Deliver training tailored to the needs of potential partners, demonstrating the USP’s and flexibility of Together in all products., • Manage the funding cycle from enquiry to submission whilst tracking pipeline conversion to ensure strong fundings., • Manage, nurture and develop existing relationships to develop potential, • Ensure territory coverage is wide and aligned to maintain and improve underserved regions, new firms and segments, • Conduct market research to identify gaps and opportunities whilst analysing trends to anticipate demand and awareness as to where the business can gain competitive advantage., • Feedback competitor and market intel to inform and influence products and marketing, • Attend trade shows, expo’s, networking events to raise brand profile, • Accurately log all information into CRM ensuring visibility and accountability for data., • Maintain high quality MI and territory planning clearly demonstrating tactical activity, • Work closely with internal teams to meet the needs of intermediaries, • Consistently exceed new business targets ( eg new broker registrations, training sessions etc ), • Act as ambassador for the business ensuring the brand is presented with consistency and professionalism, • Effective diary management to ensure all intermediaries visits are aligned to contact strategies using 100/60/40 technique and zoning, • Ensure compliance with internal procedures and risk frameworks, acting as a first line to risk., • Understand and demonstrate first line risk, understand the RCSA and be able to articulate these whilst promoting fraud avoidance, • Continuously look at ways to improve account satisfaction, operational efficiency and intermediary experience, • Maintain an accurate working knowledge of the Group’s current product criteria & underwriting procedures, • Ensure that all non-financial objectives (SLA’S, broker accreditation) & behaviour & competency framework measures (activity, capacity etc) are achieved. Essential: • Proven track record in business development within specialist Mortgage lending – specifically within the southern/London region, • Ability to develop a robust contact strategy with differing accounts, • Strong commercial awareness, • The ability to work to targets and deadlines, • The ability to work collaboratively, with ability to help influence change, • Exceptional interpersonal, influencing and negotiation skills, • Effective pipeline and diary management skills, • Exceptional communication skills with the ability to converse with all levels of seniority, • PC skills including Microsoft Office, • An assertive and tactful manner, • Strong objection handling and problem solving skills, • Full driving license, • Excellent time management skills and the ability to work to achieve KPIs If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role. Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. Click here for more information on our _ Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.