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Customer care manager jobs in London - Page 2Create job alerts

  • Clinic coordinator
    Clinic coordinator
    2 months ago
    £13 hourly
    Part-time
    Elstree

    We are seeking a confident and commercially minded Reception coordinator to join our clinic. This role is front facing and sales supportive, combining excellent client care with proactive outbound calling. You will be the first point of contact for clients in clinic and for new enquiries, playing a key role in converting leads into booked consultations and treatments. This is not a passive desk role. You must be comfortable picking up the phone, following up warm leads, handling objections, and confidently discussing our treatments and offers. Duties and responsabilities: Oversee the reception area, warmly welcoming clients and maintaining a professional front-of-house presence. Manage appointment bookings and optimise the clinic schedule to ensure smooth operations and efficiency. Conduct consultations with both new and existing clients, offering tailored recommendations and upselling services where appropriate. Actively engages with clients to ensure they are fully aware of all services, offers and packages, to encourage further bookings. Respond to emails promptly and professionally, handling client and internal enquiries efficiently. Collaborate with the clinic team to ensure smooth operations and exceptional customer services. Responsable for gathering client feedback on their experience and book their next service. Maintaining all data documentation for treatments, services, products for clients and client's files up to date and organised. Monitor stock levels, ensuring adequate supplies are maintained, and uphold high standards of clinic cleanliness. Handle payments to the clinic by card, cash; keep record of financial transactions. Keep the reception and your whole department area clean and tidy. Assist with social media and monthly promotions. Assist with additional duties as needed to support the clinic team. Requirements: Minimum 2 years of experience in a front of house.

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  • Kitchen Manager
    Kitchen Manager
    2 months ago
    £13.85–£14.85 hourly
    Full-time
    London

    We’re looking for someone with a genuine passion for food and a desire to grow within a supportive, development-focused environment. As a Kitchen Manager with Gafe Cafe, you will lead and support our kitchen team, overseeing food preparation and daily operations to ensure the highest standards of quality, hygiene, and service are maintained. Working closely with colleagues across the team, you will play a key role in delivering an exceptional dining experience for our customers. The Role • Culinary Excellence: Prepare and oversee the production of delicious, high-quality food, ensuring consistency and presentation standards are always met., • Service Delivery: Deliver outstanding catering services, supporting both kitchen operations and wider front-of-house service when required., • Efficiency: Ensure meals are prepared and served efficiently, meeting service deadlines and maintaining a smooth workflow during busy periods., • Hygiene & Safety: Maintain exceptional standards of hygiene, cleanliness, and organization across all kitchen and food preparation areas., • Team Leadership: Oversee daily kitchen operations, ensuring effective coordination of staff, equipment, and food preparation activities., • Resource Management: Monitor and manage stock levels, placing orders and controlling waste to ensure efficient use of resources., • Compliance: Uphold all health and safety, food safety, and compliance standards to maintain a safe and secure working environment., • Collaboration: Lead and collaborate with the wider Gafe Cafe team to deliver an exceptional experience for every customer who walks through our doors. About You • NVQ Level 2 (or working towards it) or an equivalent cookery qualification., • A genuine passion for great-tasting food and local cafe culture., • Strong understanding of food hygiene principles., • Excellent communication skills with the ability to build positive relationships with staff and regulars., • A motivated individual with a desire to succeed and grow with us., • Committed to delivering high-quality service with strong attention to detail., • Supportive, helpful, and a positive team player., • Demonstrates exceptional timekeeping and reliability. The Company Gafe Cafe is dedicated to connecting people through great food and even better atmosphere. We understand that every detail—from the first sip of coffee to the final bite of a meal—shapes the user experience. Through a combination of high standards and a team that truly cares, we help our customers start their day right or find a moment of peace in their busy schedules. At Gafe Cafe, we are committed to doing business the right way, valuing our community and our people above all else. We offer you a challenging and exciting career in an organization with people at its heart. At Gafe Cafe, everyone has the opportunity to develop, grow, and make a difference. Gafe Cafe is proud to be a diverse and inclusive employer. We welcome all applicants regardless of age, disability, gender identity, marital status, race, religion, or background. Our passion for inclusivity makes Gafe Cafe a more creative, productive, and happy place to work.

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  • Nail Technician
    Nail Technician
    2 months ago
    £13–£15 hourly
    Full-time
    London

    Salary & Compensation Job Summary Iris Avenue Fitzrovia, located on Tottenham Court Road, is a premium salon dedicated to high standards, exceptional client care, and a supportive working environment. We are currently seeking a skilled and passionate individual to join our growing team as a Beautician, Eyelash Technician, Nail Technician, and/or Massage Therapist. This role is ideal for a therapist who values quality over rushing, enjoys building long-term client relationships, and desires consistent earnings within a well-managed salon. Responsibilities • Deliver high-quality beauty treatments, including eyelash extensions, manicures, and pedicures, with precision and care, ensuring results that meet client expectations., • Consult with clients to understand their needs and recommend suitable treatments., • Maintain excellent hygiene, cleanliness, and organisation at all times., • Provide a professional, warm, and confident client experience., • Stay up-to-date with the latest beauty trends, techniques, and product knowledge. What We’re Looking For • Qualified beautician with relevant experience., • Strong customer service and communication skills., • Calm, professional, and reliable demeanour., • Takes pride in their work and demonstrates meticulous attention to detail., • Comfortable working in a premium, client-focused environment. What We Offer • Fair and transparent commission structure., • Supportive management and organised systems., • A calm working environment with no rushing, chaos, or overbooking., • Training and progression opportunities., • Flexible working options (full-time or part-time). Benefits • Employee discounts on treatments and products., • Company events., • Free fitness classes & gym membership., • Health & wellbeing programme., • Sick pay., • Excellent transport links (Central London /Fitzrovia/Oxford Street)., • Casual dress., • Discounted or free food., • Flexitime., • Store discount. Work Location • In person – Fitzrovia, Soho, Central London. Join us at Iris Avenue where your skills will shine, and your passion for beauty will make a significant difference in our clients' lives!

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  • Nail Technician
    Nail Technician
    2 months ago
    Full-time
    Sutton

    Job Title: Nail Technician (Chair Rental Opportunity) Location: Busy Afro Hair Salon (High Footfall Area) Rent: from £35 per day About the Opportunity: We are offering an exciting opportunity for a talented and motivated Nail Technician to join our vibrant Afro hair salon located in a high-traffic area with excellent walk-in potential. This is a chair rental position, ideal for a self-employed professional looking to grow their own client base while benefiting from consistent footfall. What’s Included: • Dedicated nail technician workspace, • Two pedicure massage chairs, • Shelving, storage, and working area provided, • Professional salon environment with established clientele flow, • High visibility location with strong walk-in customer opportunities Key Responsibilities: • Provide high-quality nail services including manicures, pedicures, gel, acrylics, and nail art, • Maintain a clean, hygienic, and organised workspace, • Deliver excellent customer service and build strong client relationships, • Manage your own bookings, pricing, and client base, • Stay up to date with nail trends and techniques Ideal Candidate: • Qualified and experienced Nail Technician, • Self-employed or willing to operate independently, • Passionate about beauty and customer care, • Reliable, professional, and motivated to grow their business, • Able to attract and retain clients Why Join Us? • Low daily rent (from £35) with high earning potential, • Busy salon environment with constant footfall, • Opportunity to build and expand your personal brand, • Supportive and friendly team atmosphere If you’re looking for a space to grow your nail business in a lively and professional salon, we’d love to hear from you!

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  • Barista Supervisor
    Barista Supervisor
    2 months ago
    £14668 yearly
    Part-time
    Bromley

    Social Enterprise Coordinator 16 hours per week, Thu-Fri Fixed Term (until October 2 2026) £14,668 per year (£34,379 full time equivalent) Location: Bromley High Street Market Square & Training Centre/Lodge Purpose of the Job: You will coordinate Bromley Mencap’s emerging Social Enterprise pilot, a market‑stall‑based microenterprise cluster (coffee, plants, bikes) designed to create meaningful, structured work experience for adults with learning disabilities, difficulties and neurodiverse conditions. Working two days per week on site, you will lead the full operational cycle: vehicle loading, transport, market setup, supervision of trainee shifts, customer service, cash‑up, and safe pack‑down. You will ensure the pilot delivers high‑quality, person‑centred work experience aligned with the project model, while generating strong social value, generating sales and ancillary service enquiries. You will act as the on-site co-ordinator, job coach and operational lead, ensuring the stall runs safely, efficiently and in line with Bromley Mencap’s values. Main Duties: • Lead full operational day (09:00 - 17:00) including loading, transport, setup, trading, pack down and return., • Set up microenterprise stations (coffee, plants, bikes) and ensure all equipment is safe and functional., • Manage EPOS terminal, float, stock levels and daily consumables. - Conduct safety checks (marquee stability, temperature logs, equipment checks)., • Ensure branding, signage and customer facing materials are displayed professionally., • Supervise 2-4 disabled trainees per day across rotating AM & PM shifts., • Provide structured, confidence‑building coaching in customer service, task rotation, microenterprise skills and workplace behaviours., • Deliver clear briefings at the start of each shift and support smooth changeovers., • Promote independence while ensuring safety, dignity and person‑centred practice. Model high‑quality customer interactions and support trainees to use scripts., • Support volunteers to deliver coffee & drinks service, plant sales and display management and bike sales., • Ensure all microenterprise activities meet safety, hygiene and quality standards., • Identify opportunities to cross‑sell or promote ancillary services (barista training, event catering, garden maintenance, bike repair sessions)., • Provide warm, inclusive customer service that reflects Bromley Mencap values., • Promote the social mission of the enterprise to build community buy in., • Capture enquiries for ancillary services such as barista training, events catering, and off market bookings., • Build positive relationships with market organisers, neighbouring traders and local partners., • Work closely with Employment Services, The Lodge and Training Centre staff to ensure smooth referrals and progression. Other Duties: • To comply with safe working practices as outlined in Bromley Mencap policies and take reasonable care for your own health and safety and that of others who may be affected by acts or omissions at work., • To report any accidents, incidents or near misses as soon as reasonably practicable., • To comply with GDPR guidance as outlined in Bromley Mencap policy and report any breaches as soon as reasonably practicable., • To be aware of and adhere to Bromley Mencap policies at all times., • To take part in progress/performance reviews throughout the year., • To cooperate with other departments to achieve good outcomes for our members., • To attend training courses and complete online training modules as required to meet the requirements of the post., • To take responsibility for own personal development, seeking out opportunities to learn new skills., • To undertake any other duties as requested by management which are reasonably deemed to be within the scope of the role or necessary for the smooth running of the centre., • To apply the Bromley Mencap values and behaviours to every aspect of the role at all times., • To protect and enhance the interests and reputation of Bromley Mencap internally and externally., • To commit to, and uphold, the organisational values in all aspects of your work. Person Specification: • Essential Evidence of CPD relevant to supported employment, social enterprise, community engagement or disability inclusion., • Level 2 Food Hygiene (or willingness to obtain)., • Experience supporting adults with learning disabilities, difficulties or neurodiverse conditions., • Experience in community‑facing roles, retail, hospitality, microenterprise or market trading., • Experience supervising small groups or delivering structured activities., • Experience maintaining safety, quality and customer service standards., • Understanding of person‑centred practice, reasonable adjustments and inclusive workplaces., • Awareness of food hygiene, basic retail operations and customer service principles., • Understanding of safeguarding and health & safety in community settings., • Strong organisational skills and ability to run a full operational day independently., • Confident supervising disabled adults and delivering on‑the‑spot coaching., • Strong communication and customer service skills., • Ability to manage cash/EPOS, stock and daily reporting., • Able to identify risks early and maintain a safe environment. Empathetic, patient and committed to inclusion., • Motivating, proactive and confident working in public settings., • Calm under pressure with a solution‑focused mindset., • Reliable, organised and able to work independently., • Ability to travel independently to Bromley Market from the Lodge (Rutland House) and Training Centre., • Willingness to work outdoors in varying weather., • Enhanced DBS required., • Full UK driving licence required (for transport)., • Flexibility to support occasional events Reports to: Employment Services Manager You will coordinate Bromley Mencap’s emerging Social Enterprise pilot, a market stall based microenterprise cluster (coffee, plants, bikes) designed to create meaningful, structured work experience for adults with learning disabilities, difficulties and neurodiverse conditions. Working two days per week on site, you will lead the full operational cycle: vehicle loading, transport, market setup, supervision of trainee shifts, customer service, cash up, and safe pack down. You will ensure the pilot delivers high quality, person centred work experience aligned with the project model, while generating strong social value, generating sales and ancillary service enquiries. You will act as the on-site co-ordinator, job coach and operational lead, ensuring the stall runs safely, efficiently and in line with Bromley Mencap’s values. Application process closes on Monday 23rd March 2026 with interviews commencing Monday 30th & Tuesday 31st March and Wednesday 1st April 2026 for an immediate start.

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  • Barber
    Barber
    2 months ago
    £35000–£45000 yearly
    Full-time
    London

    Locations: London Bridge Station & Bankside (near Tate Modern) We are looking for UK based barbers with 3+ years experience to join our team. Competitive salary: £35,000 - £45,000 per year. About Us: Cutters Yard is more than just a barbershop. We pride ourselves on delivering top-quality services in two of London’s most vibrant locations. At our London Bridge location, we elevate the client experience with an in-house barista serving premium Monmouth coffee and crafted cocktails—complimentary with services. We believe in creating a space where clients and staff alike feel valued, offering a dynamic, supportive, and exciting work environment. Why Join Cutters Yard? Daily Performance Bonus: Rewarding excellence every day Generous Tips: Directly shared from your hard work Referral Scheme: Earn up to £500 for each successful referral Product Commission: A percentage of products you sell Exclusive Gym Discount: For our Bankside location team Professional Development: Opportunities: Enhance your skills through regular workshops and trainings Positive and Inclusive Work Environment: Join a passionate team committed to quality, growth and client satisfaction. Key Requirements: Efficiency in Scheduling & Appointments: Able to manage time and appointments effectively Excellent Communication: Fluent in both written and spoken English Customer-Centric: Friendly, engaging, and ready to provide an exceptional experience Main Duties and Responsibilities: Haircuts & Styling: Deliver top-tier haircuts, trims, and styling services Facial Hair Grooming: Provide beard trims, shaves, and other grooming services Skin Care Services: Conduct facials and gray coverage color services Health & Safety Standards: Uphold the highest standards of hygiene and safety within the salon Discover More About Us: If you’re passionate about barbering and eager to be part of a team that values quality, customer experience, and professional growth, Cutters Yard is the place for you! Apply today and start your journey with us.

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