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Incident Response Manager Hybrid We are partnering with a leading global financial services organisation to appoint a Incident Response Manager to join their high-profile Cyber Threat Centre (CTC). This is a critical leadership role at the forefront of defending against sophisticated cyber adversaries, including nation states and organised criminal groups. As the central hub for Computer Network Operations, the CTC drives incident response, threat hunting, intelligence, and insider threat detection across the organisation. This role offers the opportunity to shape strategy, lead a globally distributed team, and work with cutting-edge technologies in a fast-paced, evolving environment. You will lead a highly skilled, 24/7 Cyber Security Incident Response function, ensuring the organisation remains resilient against advanced threats while continuously improving capabilities and processes. Key Responsibilities • Act as CSIRT Mission Manager, driving continuous improvement of incident response processes, • Lead and manage a globally distributed team of Cyber Threat Analysts, • Oversee real-time incident response operations and adapt rapidly to evolving threats, • Direct forensic investigations across HR, Legal, Compliance, and business units, • Ensure operational effectiveness of detection and response tooling, • Maintain and enhance incident response documentation, playbooks, and procedures, • Collaborate across Information Security and IT to strengthen preventative and detective controls, • Maintain global situational awareness of cyber threats and act decisively, • Drive innovation in forensic and investigative capabilities, • Partner with business units as a trusted cyber security advisor, • Lead strategic initiatives and contribute to long-term cyber security direction, • Ensure seamless continuity across response shifts, • Build, mentor, and develop high-performing teams, • Influence senior stakeholders and align cyber strategy with business objectivesKey Requirements, • Degree in Computer Science, Engineering, MIS, or related field (or equivalent experience), • 7+ years' experience in cyber security, including leadership responsibilities, • 5+ years in a Cyber Security Incident Response environment (preferred), • Experience within financial services (desirable), • Strong ability to prioritise and operate in high-pressure, dynamic environments, • CISSP, OSCP, OSCE, • GCIH, GCIA, • Six Sigma (Green/Black Belt)Skills & Expertise, • Deep understanding of incident response methodologies (e.g., ICERF), • Strong knowledge of vulnerabilities, threat vectors, and countermeasures, • Experience with enterprise risk management and project delivery, • Familiarity with emerging security technologies and trends, • Proven leadership in building, developing, and retaining high-performing teams, • Strong stakeholder management and relationship-building skills, • Customer-centric mindset with a focus on de

IT Service Manager - Technical Account ManagerLondon (Hybrid)£55,000 – £65,000 per annum (Dep Exp) + Bonus IT Service Manager OR Technical Account Manager or Customer Success Manager or 2nd Line Support looking for that next step. We are seeking a relationship-focused expert to bridge the gap between our clients and our technical delivery teams. Picture customer success - retention and developing strong relationships. Maybe you are a 2nd/3rd Line Engineer who is tired of the ticket queue but loves the tech strategy and enjoy acting as a trusted adviser. We are looking for someone with a strong technical foundation who prefers building long-term relationships over fixing service desk tickets. Either:The MSP Veteran: You understand the pace and multi-client environmentORThe Internal IT Professional: You’ve managed IT for a small-to-medium business and are ready to move away from hands-on fixing into a broader, more strategic client-facing role Note: This role is perfect for someone from an agile, SME background. It is not suited for those coming from a rigid, highly siloed "corporate" environment. Key Responsibilities as Technical Account Manager Own the Relationship: Act as the primary technical point of contact for operational and senior stakeholders across your portfolio (8–12 clients)Drive Strategy: Lead monthly and quarterly service reviews (QBRs) and produce technology roadmaps focusing on M365, security, and connectivityManage Risk: Proactively identify infrastructure risks (backups, ageing hardware) and coordinate with internal teams to resolve themMaster Communication: Serve as the calm, professional escalation point for major incidents, keeping clients reassuredWhat You BringTechnical Literacy: A broad understanding of Microsoft 365, endpoints, and security tools. You don't need to be an architect, but you must be able to advise clients credibly Resourcefulness: You thrive in agile environments and can manage roadmaps and risk registers without micromanagement Strategic Mindset: You can translate technical concepts into business benefits for non-technical stakeholders This is not a sales role and it is not a Service Desk role. It is a strategic service delivery role for a professional who cares about client retention and technical excellence. Please Google "Facilities Management Recruitment" for all our vacancies

Technical Account ManagerLondon (Hybrid)£55,000 – £65,000 per annum (Dep Exp) + Bonus Technical Account Manager or Customer Success Manager or 2nd Line Support looking for that next step. We are seeking a relationship-focused expert to bridge the gap between our clients and our technical delivery teams. Picture customer success - retention and developing strong relationships. Maybe you are a 2nd/3rd Line Engineer who is tired of the ticket queue but loves the tech strategy and enjoy acting as a trusted adviser. We are looking for someone with a strong technical foundation who prefers building long-term relationships over fixing service desk tickets. Either:The MSP Veteran: You understand the pace and multi-client environmentORThe Internal IT Professional: You’ve managed IT for a small-to-medium business and are ready to move away from hands-on fixing into a broader, more strategic client-facing role Note: This role is perfect for someone from an agile, SME background. It is not suited for those coming from a rigid, highly siloed "corporate" environment. Key Responsibilities as Technical Account Manager Own the Relationship: Act as the primary technical point of contact for operational and senior stakeholders across your portfolio (8–12 clients)Drive Strategy: Lead monthly and quarterly service reviews (QBRs) and produce technology roadmaps focusing on M365, security, and connectivityManage Risk: Proactively identify infrastructure risks (backups, ageing hardware) and coordinate with internal teams to resolve themMaster Communication: Serve as the calm, professional escalation point for major incidents, keeping clients reassuredWhat You BringTechnical Literacy: A broad understanding of Microsoft 365, endpoints, and security tools. You don't need to be an architect, but you must be able to advise clients credibly Resourcefulness: You thrive in agile environments and can manage roadmaps and risk registers without micromanagement Strategic Mindset: You can translate technical concepts into business benefits for non-technical stakeholders This is not a sales role and it is not a Service Desk role. It is a strategic service delivery role for a professional who cares about client retention and technical excellence. Please Google "Facilities Management Recruitment" for all our vacancies

Pertemps Network Group are delighted to be assisting a reputable housing provider in the search for an experienced and driven Housing Manager to join their Neighbourhood Services Team. This is an exciting opportunity for a strong leader with a proven background in social housing, tenancy management, and neighbourhood services. The successful postholder will oversee a team of Housing Officers and Housing Assistants, ensuring the delivery of a high-quality, resident-focused housing management service across local communities.Working Pattern: Fully Site BasedLocation: LondonRate: 280-300 UmbrellaThe RoleThe Housing Manager will lead and develop a high-performing team, ensuring excellent service delivery across tenancy management, neighbourhood improvements, ASB casework, voids and lettings, estate inspections, and safeguarding. Key responsibilities include: • Leading, motivating, and developing a team of Housing Officers and Assistants to deliver a value-for-money neighbourhood service., • Implementing the organisation’s neighbourhood services business plan and contributing to budget management., • Ensuring compliance with tenancy agreements, taking proactive steps to minimise breaches and improve resident satisfaction., • Overseeing quarterly estate inspections, working collaboratively with repairs and estate services., • Managing the voids and lettings process, ensuring properties are turned around efficiently and income is maximised., • Delivering an effective approach to anti-social behaviour through decisive case management and partnership working., • Ensuring responsive, victim-centred action on domestic abuse cases., • Representing Housing Services at court, case conferences, and multi-agency meetings., • Building strong stakeholder relationships across partner organisations, resident groups, community agencies, and internal teams., • Analysing service performance, KPI data, and developing strategies for continuous improvement., • Championing equality, diversity, and inclusion across service delivery., • Supporting emergency planning, service continuity and the council’s safeguarding responsibilities.About YouWe are seeking a confident and capable leader with experience in social housing and neighbourhood management. You will ideally bring:, • Experience managing teams in a housing management or neighbourhood services environment., • Strong knowledge of housing legislation, tenancy management, and social housing regulatory frameworks., • A track record of delivering service improvement, driving performance, and managing change., • Experience handling complex ASB cases, complaints, safeguarding concerns, and multi-agency working., • Excellent communication, influencing, and relationship-building skills., • Ability to analyse data, manage budgets, and contribute to strategic planning., • Strong organisational skills with the ability to prioritise competing demands., • A commitment to equality, diversity, and delivering exceptional customer service.Why Apply? Join a respected and community-focused housing provider Lead a passionate team committed to improving local neighbourhoods Make a real impact on residents' quality of life Excellent opportunity for professional growth and developmentHow to ApplyIf you are an experienced housing management professional looking for your next step, we would love to hear from you.Apply today via Pertemps Network Group and take the next step in your housing career.

Hire Desk Manager • Annual Salary: Negotiable, • Location: Morden Day-to-day of the role: • Oversee the full plant hire process: Ensure equipment such as excavators, dumpers, and rollers are scheduled, delivered, collected, and returned efficiently., • Manage customer enquiries & contracts: Handle enquiries via phone, email, and face-to-face, provide quotations, set up hire contracts, and offer accurate information on availability, pricing, delivery times, and terms., • Lead and support hire desk staff: Supervise and develop Hire Controllers, ensuring the team meets performance targets and delivers excellent customer service., • Coordinate equipment logistics: Liaise with transport teams and workshops to arrange deliveries, collections, servicing, and readiness of equipment., • Ensure accurate documentation & system management: Oversee the accuracy of hire paperwork, purchase orders, stock transfers, and asset records., • Drive commercial performance: Aim to maximise revenue, reduce complaints, improve efficiencies, and meet key performance indicators., • Monitoring daily hire reports and fleet availability., • Upselling consumables or additional equipment., • Supporting compliance with health & safety processes., • Working with other depots to optimise fleet utilisation., • Proven experience in the plant rental industry or a similar managerial role., • Strong leadership and team management skills., • Excellent customer service and relationship-building skills., • Ability to manage multiple tasks and remain organised in a fast-paced environment., • Strong problem-solving skills and the ability to handle disputes and emergencies., • Competitive salary package., • Opportunities for professional growth and development., • Dynamic and supportive work environment.

Hire Desk Manager • Annual Salary:Competitive, • Location: Morden Day-to-day of the role: • Oversee the full plant hire process: Ensure equipment such as excavators, dumpers, and rollers are scheduled, delivered, collected, and returned efficiently., • Manage customer enquiries & contracts: Handle enquiries via phone, email, and face-to-face, provide quotations, set up hire contracts, and offer accurate information on availability, pricing, delivery times, and terms., • Lead and support hire desk staff: Supervise and develop Hire Controllers, ensuring the team meets performance targets and delivers excellent customer service., • Coordinate equipment logistics: Liaise with transport teams and workshops to arrange deliveries, collections, servicing, and readiness of equipment., • Ensure accurate documentation & system management: Oversee the accuracy of hire paperwork, purchase orders, stock transfers, and asset records., • Drive commercial performance: Aim to maximise revenue, reduce complaints, improve efficiencies, and meet key performance indicators., • Monitoring daily hire reports and fleet availability., • Upselling consumables or additional equipment., • Supporting compliance with health & safety processes., • Working with other depots to optimise fleet utilisation., • Proven experience in the plant rental industry or a similar managerial role., • Strong leadership and team management skills., • Excellent customer service and relationship-building skills., • Ability to manage multiple tasks and remain organised in a fast-paced environment., • Strong problem-solving skills and the ability to handle disputes and emergencies., • Competitive salary package., • Opportunities for professional growth and development., • Dynamic and supportive work environment.

Are you an experienced civils or infrastructure professional ready to step into a role where your technical leadership truly shapes the delivery of essential projects?We’re looking for a Project Manager who understands the demands of large-scale construction, complex site environments, and the importance of delivering safe, high-quality infrastructure. In this role, you’ll lead end-to-end project delivery—driving contractor performance, enhancing safety culture, and ensuring critical assets are delivered on time, to budget, and to exacting standards. If you thrive in a fast-moving operational environment and want to make a real impact on major infrastructure programmes, we’d love to hear from you.What you’ll be doing as a Project Manager • Deliver sustainable financial out-performance against approved budgets., • Commercially manage all contract matters to achieve the optimal outcome for Thames Water., • Develop and deliver an optimised project to achieve all regulatory, statutory and internal outputs, deadlines and targets., • Deliver successful technical solutions that provide optimal value for money on a capital and whole life cost basis., • Performance management of the service providers to ensure the out-performance of service levels and value for money., • Proactively manage project risk to minimise the final impact., • Manage change and administer the contract for service providers., • Ensure quality system and processes are complied with so results meet all standards., • Maintain a strong external stakeholder relationship to actively protect and enhance Thames Water’s reputation with external customers., • Manage and develop people in a culture of accountability and achievement., • Encourage and implement an innovation from the supply chain to develop a continuous improvement project culture., • Establish and continuously promote a proactive health, safety & environment culture across the project and our service providers., • Achieve best practice in the safe and sustainable delivery of capital projects, as well as subsequent operation and maintenance.This role is a role based at Lane End in Dartford, you will be expected on site up to 5 days a week.What you should bring to the role, • HNC or above in an appropriate subject or significant experience in a similar role., • Excellent contractual awareness of Project Management work., • A proven track record of managing the performance of third-party organisations., • A proven track record of successfully delivering capital projects., • Relevant industry and business knowledge., • Full UK Driving License., • Financially capable of running profit & loss, taking account of revenue, expenditure and cash flow to deliver agreed financial goals., • Strong commercial approach with a good level of contract knowledge. Bases decisions on a balance of business development and cost control issues., • Proven process improvement design and implementation capability., • Can demonstrate a strong external customer service ethic, measurement of customer satisfaction and a proven track record of delivering improvement for internal and external customers.What’s in it for you?, • Offering up to £55,000 per annum, depending on experience and skills., • Car Allowance of £4,500 per annum., • Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution., • Personal Medical Assessments – Open to all once a year., • Performance-related pay plan directly linked to company performance measures and targets, • A wider benefits scheme, including our benefits hub, is packed with offers and information to save you money and support your well-being.Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)Who are we?We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.Learn more about our purpose and valuesWorking at Thames WaterThames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Training & Commercial Manager (Maternity Cover – 9 Months) The Role The Royal Statistical Society (RSS) is an internationally respected professional body with over 12,000 members, dedicated to advancing the use of statistics and data for the public good. Our commitment to training and professional development is central to our mission, helping individuals and organisations put data at the heart of understanding and decision-making. We are seeking an experienced Training & Commercial Manager to oversee the operation, promotion and delivery of the Society’s flagship training and commercial activities during a maternity cover period. You will lead the management of our entire training portfolio, ensuring high‑quality course delivery, coordinating and supporting trainers, and building strong relationships with clients and stakeholders. You will ensure RSS training reflects current market demand, is well planned, financially robust and positioned for sustainable growth. Alongside training, you will oversee the Society’s smaller advertising income streams, including Significance magazine and the RSS jobs board, ensuring effective administration, customer satisfaction and sustainable revenue growth. On a day‑to‑day basis, you will manage the full operational delivery of the training programme – coordinating logistics, maintaining clear communications with trainers and delegates, responding to enquiries, and overseeing the Moodle learning platform. You will manage key financial processes including invoicing, budgeting and reporting, and act as the central point of contact during live course delivery to ensure smooth and professional execution. Finally, working closely with colleagues from across the organisation, you will develop effective marketing campaigns to promote training and commercial activity, drive bookings and achieve financial targets. You will also contribute to cross‑organisational projects, including the RSS website redevelopment, ensuring training and commercial activity is effectively integrated across the new site. Your main responsibilities • Own the end‑to‑end delivery of RSS training – planning, scheduling, coordinating and supporting every course., • Liaise directly with trainers and clients to build relationships and deliver a polished, professional experience across virtual and in‑person formats., • Implement engaging marketing campaigns to drive bookings, raise awareness and achieve targets., • Maintain accurate financial records and processes including budgeting, forecasting, reporting, invoicing and reconciliation., • Deliver continuous improvements across operational systems, including the RSS Moodle platform., • Manage RSS advertising products, ensuring smooth customer journeys and successful promotional campaign delivery., • Play a key role in the RSS website redevelopment, shaping how training and commercial activity appear and function online., • Previous experience managing a successful training or events business., • A strong commercial focus with experience of working in revenue‑generating environments., • Ability to engage across multiple stakeholders with strong relationship management and customer service skills, • Able to drive day to day logistics and ensure smooth, effective business operations., • Experience of delivering exceptional levels of customer satisfaction., • Excellent prioritisation skills with an ability to juggle competing deadlines and activities., • Comfort with CRM systems, financial processes and Microsoft Office., • Competitive salary: £37,897 pro rata., • 9-month maternity cover., • 35 hours per week (flexible working available)., • Hybrid working with minimum two in‑office days (London office)., • 25 days’ annual leave pro rata + bank holidays + Christmas closure., • Pension with up to 10% employer contribution. If the above sounds like you, we’d love to hear from you! To apply please upload your CV and a cover letter (no more than two sides of A4) outlining your relevant skills, experience and why you would excel within this role. Applications close: Monday 4th May 11.30pm

Job Title: Finance and Operations Manager Location: London, UK (Only candidates who are eligible to work legally without work visa sponsorship in the UK will be considered.) Contract Type: Part-time (0.6 FTE / 24 hours per week), Permanent contract Hiring Salary: GBP 46,474 per annum (before taxes, to be pro-rated to 0.6 FTE) Target Start Date: As soon as possible Application Closing Date: 22 April 2026 23:59 BST This job advert is for an existing vacancy. About Right To Play: For more than 25 years, Right To Play has been protecting, educating, and empowering millions of children each year to rise above adversity through the power of play. We offer programs in 14 countries across Africa, Asia, the Middle East and North America, reaching millions of children each year in some of the most difficult places on earth, helping them to stay in school and learn, overcome prejudice, heal from trauma, and develop the skills they need to thrive. We do this by harnessing play, one of the most fundamental forces in a child's life, to teach children the critical skills they need to dismantle barriers and embrace opportunities, in learning and in life. This work is supported by our two global offices in Toronto, Canada and London, UK; and seven National Offices in North America and Europe. Right To Play UK is a charity registered in England and Wales and in Scotland that works in partnership with Right To Play International to raise funds and awareness across the UK. Benefits Highlights: • Connect and collaborate with a global team who are passionate about protecting, educating and empowering children and youth using the power of play!, • Culture premised on our Culture Code (accept everyone, make things happen, display courage, demonstrate care, and be playful), • Flexible work arrangements, • 25 days annual leave plus bank holidays per year (to be pro-rated for part-time employees), • Competitive benefits such as Income Protection and Life Assurance, • Learning opportunities and 5 learning and development (L&D) days per year (to be pro-rated for part-time employees), • More information on what we offer is available on our website. Application Method: Apply with your resume and cover letter in English via the application link. Right To Play provides equal employment opportunities to employees regardless of their gender, race, religion, age, disability, sexual orientation or marital status. We strongly encourage groups who have been historically disadvantaged with respect to employment to apply for positions at Right To Play. As part of our selection process, final candidates will be required to complete security checks and Vulnerable Sector Check or equivalent criminal record check as a condition of the offer. More details about our recruitment process and safeguarding information is available on our website. As part of our recruitment and selection process, Right To Play uses Artificial Intelligence (AI) - assisted tools to support the assessment of candidates or applications. This may include but not limited to generating and editing of job adverts, assessment and interview questions, scheduling, translation, transcription, note taking, etc. Our Applicant Tracking System (ATS), VidCruiter, also use AI-powered ChatBot to answer candidates' enquiries. These tools are used only to assist human reviewers in evaluation and do not make selection or screening decisions. All hiring decisions are made by human reviewers. All AI-assisted processes comply with applicable privacy and data protection regulations, including GDPR and PIPEDA. For more information, please refer to RTP AI Policy and our Best Practice: Use of AI in Recruitment on our website. We value and promote a culture of diversity, equity, inclusion, and belonging. We are committed to providing accommodations to candidates with disabilities during the recruitment and selection process, and thereafter. Please reach out to the People & Culture team by email. All information provided will be treated as confidential and used only to provide an accessible candidate experience. Job Description: Job Title: Finance and Operations Manager (0.6 FTE) Grade: 7 Reports to: Executive Director UK & Global Strategic Initiatives Location: London Direct Reports: None Department: UKNO 1-Purpose: The role manages all UKNO finances and is responsible for supporting UK donor services and governance, accounting, ensuring accurate monitoring, reporting and compliance, alongside office management and logistical support. 2- Accountability & Responsibilities: UK National Office Financial Support (75%) • Lead on UK financial management and accounting. Inputting data and generating reports on UK income and expenditure forecast; performing variance analysis on key revenue and expense sources., • Lead the annual budgeting process for the UKNO, monitor cash flow and prepare ongoing reporting and analysis, managing payments of providers, consultants and vendors., • Lead on reporting to UK Finance and Audit Committee and support with Board governance and meeting management., • Lead on UKNO External Audit and reporting to Charity Commission, OSCR, Companies House., • Act as “super-user” for the Microsoft Customer Relationship Management (CRM) system, Dynamics 365 and Power BI, supporting donor engagement/stewardship. Manage and populate the system with timely and accurate data, assist UKNO staff with MCRM usage, and prepare reports based on database information. 3- Scope (geographical and/or functional), Impact and Autonomy This UK-based role operates with significant autonomy, holding delegated authority over financial management, systems, and office operations, including safeguarding all funds received. Oversight is provided by the Executive Director and the global finance team. Decisions on finances must be approved by the ED, and in some cases, the Finance and Audit Committee. In addition, the role is responsible for overseeing day-to-day office administration, providing travel and logistical support. The incumbent operates with high trust and independence and is expected to safeguard assets and ensure full statutory, fiscal, and HR data compliance. 4- Leadership and Staff management The role exercises functional and collaborative leadership with no direct reports, providing guidance and influence across the National Office. Leadership is demonstrated through setting standards and supporting teams to work effectively within organisational policies and financial controls, by providing authoritative guidance to the National Office on financial policies, internal controls, and risk management; escalating material risks and recommending mitigation actions to the ED and HQ Finance. The incumbent is expected to operate effectively in a low‑segregation environment due to small staff size by implementing and monitoring compensating controls (spot checks, reviews with ED, exception reporting) to maintain strong control integrity. 5-Information requirement for decision-making This role requires gathering, interpreting, and compiling complex information from a variety of sources - including online banking, financial systems, MCRM, Power BI and fundraising staff to ensure accurate reporting and analysis. 6- Innovation and Improvements The incumbent is expected to drive process improvements and functional innovations within the National Office—data integrity, financial tracking, and internal collaboration—while supporting others to implement these changes, with major or high-risk innovations subject to approval by the ED. 7- Relationships & Communications: Internal / External: The incumbent is expected to work closely with the ED and HQ Director of Finance in regard to the financial aspects of the role, especially in preparing budgets and ensuring compliance with the financial procedures of Right To Play. They also work closely with all UKNO staff on UK finances and with the global donor services team. The role manages external relationships with RTP UK’s auditors and FAC. The incumbent stewards the National Office’s fiduciary obligations and is the primary authorized liaison with banks, landlords, insurance providers, external auditors, tax advisors, and legal counsel. 8- Expertise (Certifications / Education, Professional Experience/Language) • Post-secondary diploma or undergraduate degree in accounting, business administration, finance or other related fields., • 5 years progressive finance experience, including audit coordination, statutory filings, managing and tracking budgets and external advisor management, • Extensive experience in managing operations and/or administration., • Project and/or organisational performance management and reporting experience., • Experience working at a senior support level., • Able to work well in a team and under pressure, diligent and with an eye for detail., • Excellent organisational skills and ability to manage multiple priorities., • Ability to build good working relationships with colleagues, supporters and suppliers., • Strong IT skills, in particular with databases and analytical systems., • Excellent numeracy skills plus the ability to maintain and present financial and non-financial data in a clear and accurate way., • A high level of proficiency at producing and reviewing management accounts to ensure accuracy and robust forecasting., • Collaboration: Ability to work with a wide range of stakeholders., • Growth Mindset: Stay abreast of emerging finance trends encouraging new ideas and new approaches for improvement Resilience: Abilities to face challenges with a problem-solving attitude., • Professionalism: Demonstrate integrity & accountability, uphold the org values to support decision making.

Join a dynamic team dedicated to elevating customer experiences through data-driven strategies. We are seeking a CRM Manager on a contract basis to drive customer engagement and our CRM strategies. This role is ideal for an innovative thinker who can transform complex data into actionable insights and foster strong relationships with our clients. As a key member of our team, you will work collaboratively, leveraging your expertise to enhance our customer relationship management practices and contribute to our ongoing success. Key Responsibilities and Skills Required: - Proven experience in managing CRM systems, preferably with platforms like Braze. - Strong analytical skills, with the ability to interpret data and develop customer-focused strategies. - Excellent communication skills, capable of working collaboratively with diverse teams. • Experience in customer segmentation, targeting, and campaign execution to drive engagement. - Familiarity with marketing automation and analytics tools to enhance CRM strategies. If you are a motivated professional with a passion for enhancing customer relationships and driving engagement strategies, we encourage you to apply for this exciting contract CRM Manager opportunity. Your expertise could help shape our future success.LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Role: Contracts Manager - Shopping Centre Salary: £55-60k Job Status: Permanent / Full Time Location: Nottingham, East Midlands Vacancy Reference: VR/05419 Role Description: As a self-motivated individual you will work to ensure the full delivery of all Customer Contracts within contractual guidelines and to manage effectively the Supervisory and engineering team, through target driven performance requirements, structured review meetings and to work closely with the Account Manager to provide overall efficiencies and profitability with no aged debt and a strong management and understanding of WIP. You will foster strong customer relationships through existing and new business opportunities and work and be guided by your direct line manager to provide support as and when required. To provide operational, financial and commercial management of the shopping centre and to develop further business opportunities and revenue within the portfolio. You will build on customer relationships and develop your team to provide outstanding customer service. Main Duties: • Ensure all Company and Client Health and Safety Policies and procedures are adhered to, referring conflicts to the Account Manager where necessary., • Update asset lists, schedules and instruction sets on the computerised maintenance management system., • Ensure that supervisors plan the labour, schedule the tasks and ensure the effective completion of the PPM & Reactive works both direct & sub-contractors., • Ensure all reactive calls are logged and closed on the CMMS, utilising supervisors and administration staff as required., • Work to agreed quality systems, ensuring preventative and remedial actions are taken where necessary as laid down in the quality manual., • Provide technical support to team, • Contribute to the appraisal of staff and suppliers, • Identify cost effective good working practice on site, including spares holding, bulk replacements, refurbishments, alternative suppliers and maintenance regimes, • Ensure best purchasing practise using the companies nominated suppliers., • Ensure that Risk Assessments, COSHH records and safe methods of work records are held on site., • Ensure that records are maintained in compliance with local and national legislation., • Support Account Manager in all internal and external audits that are undertaken., • Ensure that the work schedules are regularly reviewed to ensure best value for money and efficient delivery of services to our client requirements., • Ensure that the correct staff and efficiency levels are maintained on site, • Ensure that administration procedures and records are maintained in line with company policy and appropriate industry associations e.g. ISO 9001., • Identify cost effective good working practice on site, including spares holding, bulk replacements, refurbishments, alternative suppliers and maintenance regimes, • Exceptional customer relationship skills, • Effective, ongoing and structured management of the contract management team, • Ongoing Health and Safety reviews across contract portfolio, • Leadership ability and understanding of project management, • Regular reviews with supervisors and engineering staff to always ensure full compliance, • Strong communicator across all aspects of the business, • Effective negotiating skills, • Monthly Contract Report - performance of contract portfolio, • Analytical reporting of portfolio contract performance, • Planning and organisation skills, • Strong aptitude for Sales and Marketing techniques, • Regular performance and target reviews of engineering team, • Appraisals of engineering team, • Holding and execution of Disciplinary hearings, • Development of new business opportunities, • Support to your line manager Essential • Proven successful working relationships with high end service providers, • Self-motivated, • Evidence of high quality experience in Building Services., • Time served apprenticeship, • C&G/NVQ in mechanical or electrical discipline, • Advanced knowledge of Building Management Systems, • NEBOSH General Certificate, • Sound level of administration and organisational skills, • Proven successful working relationships with high end service providers, • Self-motivated, • Excellent knowledge of Excel and IT programmes, • P&L accountability for all contracts, • Commercial awareness, • Strong communicator, • IT Skills - Intermediate / Advanced level, • 18th Edition IEE, • NEBOSH Fire Certificate, • City & Guilds Refrigerant, Safe Handling, • ACS/Gas Safe qualifications, • Experience of working with a Shopping Centre/retail environment

Our client, a fast-growing, Private Equity-backed Property Management business in North London under a new, dynamic management structure and rapid expansion, is actively seeking an experienced Property Manager (minimum 18 months' experience) to deal with existing clientele with typical duties within private housing - at Team Lead level. This role has scope to progression (as business scales up) to Senior Property Manager level. Core responsibilities; • Field calls from tenants & councils regarding repairs and maintenance., • Assessing repair responsibility, provide repair triage to tenants, investigation of issues & repair resolution., • Liaise with clients, councils & contractors to obtain quotes, arrange maintenance and organise access for repairs via phone & email., • Provide regular updates to stakeholders throughout the lifecycle of all repairs until resolved., • Approving contractor invoices and tracking contractor credit control following repair completion, • Receive mid-tenancy inspection reports, assess recommended repairs, obtain quotes & negotiate improvements/repairs with clients., • Client Relationship Management Provide regular customer care calls / updates to clients & councils, to review the delivery of service and provide feedback to colleagues / senior management team regarding improvements, • Property Visits: Attend properties (as and where required) to assess serious damage / disrepair & compile reports for clients and councils regarding urgent repairs / advice on relevant steps to undertake repairs, • Critical Safety Compliance: Auditing and arranging landlord Licenses, annual gas safety certificates, Electrical Installation Condition Reports, EPC’s and Fire Risk Assessments., • NTQs: Receiving notice to quits from clients, acknowledgement of notices, liaising with internal teams to process notices moving to re-lets/returning properties to landlords., • KPI Reporting: Reporting on weekly/monthly performance of both individual and team targets. Candidate Profile; • Relevant experience in Residential Property Management (18 months+ preferred)., • Willingness to work onsite, Monday - Friday, 9am - 6pm., • Problem-solving skills to resolve issues related to property management through skilled communication., • Strong verbal & written communication skills - including over the phone and email, • A good eye for detail., • Punctual, with good time and self- management skills., • Strong administration, customer service & relationship building skills.

Senior Strategic Account Manager - Travel Industry Location: London - Hybrid (client office approx. 3 days per week) Salary: £Negotiable base + OTB (25–30%) + Benefits We are working with a global technology consultancy that is looking to appoint a Senior Strategic Account Manager to lead and grow key enterprise client relationships within the travel and transportation sector. This is a senior client-facing role responsible for managing large-scale strategic accounts while driving growth and ensuring successful delivery of complex technology services and custom software solutions. You will work closely with senior stakeholders on the client side - including engineering and technology leaders - while partnering internally with delivery teams to ensure high-quality service delivery and continued account expansion. The role is London-based with a hybrid working model, requiring regular visits to the client office (approximately three days per week). The Role This position sits at the intersection of client relationship management, delivery oversight, and strategic account growth. You will act as the primary senior contact for enterprise clients, ensuring strong partnerships while identifying opportunities to expand services and increase long-term value. Success in this role requires strong experience working with enterprise clients in customer-facing industries such as travel, retail, transportation, or loyalty platforms, alongside a solid background in technology services and custom software delivery. What You Will Be Doing • Managing and growing strategic enterprise client relationships within the travel industry, • Acting as the primary point of contact for senior client stakeholders and executive leadership, • Developing and executing strategic account plans aligned with client objectives, • Overseeing the delivery of complex technology services and custom software engagements, • Managing overall account performance including revenue, profitability, and growth, • Identifying new business opportunities within existing client environments, • Collaborating with global delivery teams to ensure successful project outcomes, • Supporting executive-level engagement across engineering, technology, and business stakeholders, • Monitoring engagement performance against agreed account metrics, • Managing contract compliance, billing, and commercial performance, • Supporting risk identification and mitigation across complex engagements, • Coordinating with third parties involved in service delivery when required, • Providing regular reporting on account performance, opportunities, and strategic priorities What We Are Looking For • 10+ years of experience in account management, sales, consulting, or customer-facing technology roles, • Proven experience managing large enterprise accounts with multi-million-pound revenue responsibility, • 5+ years experience working within travel, retail, transportation, loyalty platforms, or other customer-facing industries, • 3+ years working within technology services or consulting organisations, • Experience delivering or managing custom software development services, • Strong understanding of software development lifecycles and modern technology environments, • Demonstrated ability to work with senior client stakeholders and executive leadership teams, • Experience managing large, distributed delivery teams and complex engagements, • Strong commercial awareness with experience managing account revenue, margins, and growth opportunities, • Excellent communication, presentation, and relationship management skills, • Entrepreneurial mindset with strong analytical and problem-solving abilities Additional Information • London-based hybrid role, • Opportunity to manage high-value enterprise travel industry accounts with significant growth potential, • Competitive base salary plus performance-based OTB structure If you would like to learn more about this opportunity or discuss your experience in confidence, apply today.

Pensions Operations Manager (ref: 67970) Fantastic career move with this hugely successful derisking specialist for a skilled senior Pensions Operations specialist. London/Hybrid working c. 3 days office About the role • You will drive proactive management of the relationship with third party administration providers to ensure the highest standards of service are being delivered to scheme members, • Support schemes transitioning, actively seek ways to improve processes and manage projects with keen focus on customer outcomes, • Draw on excellent relationship management skills as you regularly attend client and supplier meetings, • Opportunity to develop and mentor more junior team members About you • Utilise your in-depth skills in Pension Scheme Administration, ideally Defined Benefit, in-house or third party, • You will be seeking a varied and progressive opportunity in this fast-growing sector where your contribution to ongoing process development will be highly valued Superb working environment, with an excellent working/home-life balance Please quote reference 67970. If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.

🌳 Business Development Manager (Plant Hire) 📍 London 💰 £50k - £60k (OTE £85k+) 🏡 Field Based Sales Join the team of a national company with a great reputation in the construction hire industry. Our client is seeking a proactive and commercially driven Business Development Manager to grow business across London but concentrating within Plant Hire. You will be responsible for developing existing customer relationships, identifying new business opportunities and increasing sales, rentals and profitability across the portfolio. 💸 What You’ll Get • £50k - £60k basic (dependant on experience), • Competitive commission scheme (£85k+ OTE), • Fully expensed company car, • Pension scheme, • Career progression & professional development, • Supportive team culture & great work-life balance, • Home-based with extensive travel 🧭 Role & Responsibilities • Grow revenue from existing customer accounts, • Identify and secure new business opportunities, • Build and maintain strong customer relationships through regular visits, • Negotiate, renew, and manage customer rate agreements, • Drive rate improvements and cross-sell opportunities, • Support major and mega projects. 📋 Skills & Experience Required • 3 years’ experience in a field-based sales role., • Strong understanding of rental industry (construction), • Proven sales results and a strong motivation to develop., • Strong communication and relationship-building skills, • Commercially aware, organised, and self-motivated, • Full product training will be given as well as continuous support

Our client provides a financial wellbeing platform, helping individuals better manage their money, reduce debt and build long-term savings. They are seeking a Compliance Manager to join their team on a fixed-term contract, with the potential to go permanent for the right candidate. Reporting to the General Counsel and Chief Compliance Officer, the Compliance Manager will play a critical role in shaping and delivering the firm’s compliance strategy. This is a high-impact position suited to a pragmatic and technically strong compliance professional who is comfortable operating at both strategic and detailed levels. The role will build on an established compliance framework supporting multiple Financial Conduct Authority authorisations across consumer credit and payment services. Key Responsibilities • Develop and enhance the compliance strategy and roadmap, • Maintain and improve existing policies and draft new policies as required, • Monitor regulatory developments, including Financial Conduct Authority guidance and assess business impact to ensure appropriate implementation of changes, • Own and maintain the Consumer Duty framework in line with PRIN 12, including leading the annual Consumer Duty Board report and ongoing monitoring of customer outcomes data, • Develop and deliver the Compliance Monitoring Plan, identifying and escalating compliance risks in a timely manner, • Provide clear, independent, and pragmatic regulatory advice and support product development through effective review and challenge, • Own the financial promotions approval process and partner with Marketing to ensure compliance with regulatory requirements, • Lead the design and delivery of regulatory training programmes to embed a strong compliance culture, • Support the Leadership Team and Board in fulfilling regulatory responsibilities and manage the Financial Conduct Authority supervisory relationship, including regulatory visits, requests, and submissions About You • Immediately available or available to start at short notice, • Experience in consumer credit compliance, • Strong background in financial crime, including anti-money laundering, • Deep understanding of the Financial Conduct Authority Handbook, particularly Consumer Credit sourcebook, Principles for Businesses (including Consumer Duty), Senior Management Arrangements, Systems and Controls, and Dispute Resolution, • Familiarity with Payment Services Regulations, • Understanding of savings and protection products, • Relevant professional qualifications such as ICA or CISI are preferred, or equivalent experience, • Ability to clearly explain complex regulatory topics to senior stakeholders and non-technical audiences, • Experience managing relationships with the Financial Conduct Authority, including supervisory interactions and regulatory reviews This is an opportunity to join a fast-growing, purpose-driven fintech making a tangible difference in people’s financial lives. The Compliance Manager will play a pivotal role in shaping the regulatory framework of a scaling business while working alongside experienced leadership and high-profile investors. If this opportunity is of interest, please send your CV to

*Hybrid Working: 3 days in the London Office About the Company This organisation is focused on supporting students as they transition into the workplace by providing innovative digital tools, content, and resources. Their mission centres on helping individuals explore career options, build confidence, and develop the skills needed to succeed. They work closely with employers, educational institutions, and industry partners to create meaningful connections between students and career opportunities, ensuring the right fit for both candidates and organisations. About the Product & Team The business offers a specialised SaaS platform designed to support early careers recruitment at scale. The system brings together multiple functions, including applicant tracking, candidate engagement, assessment management, and pre-hire development tools. Built with high-volume recruitment in mind, the platform is used by leading graduate and early talent teams across multiple regions. Its flexible configuration allows organisations to tailor workflows while delivering a seamless and engaging candidate experience. The Customer Success function operates across multiple UK locations and plays a key role in supporting global clients. The team is responsible for implementation, ongoing optimisation, and ensuring customers gain maximum value from the platform. The Role As a Customer Success Manager, you will take ownership of onboarding new clients and supporting platform relaunches. This includes configuring the system to meet specific client needs, guiding implementation, and delivering training to ensure successful adoption. You will act as a trusted partner to clients, combining technical expertise with strong relationship management to help them achieve their recruitment goals. A key focus of the role is delivering a high-quality customer experience and driving satisfaction. You will also contribute to business growth by supporting pre-sales activity and product demonstrations where required. Key Responsibilities • Build a deep understanding of the platform and its capabilities to advise clients effectively, • Configure and customise the system in line with client requirements, • Lead onboarding and relaunch projects from planning through to delivery, • Maintain clear and consistent communication with stakeholders throughout projects, • Develop strong, long-term client relationships, • Identify opportunities to improve platform usage and recommend enhancements, • Document and investigate technical issues, working closely with product and engineering teams to resolve them, • Support internal teams with more complex technical queries when needed, • Deliver training sessions and create user-friendly documentation and resources, • Showcase platform functionality through demos and presentations for both existing and prospective clients, • Contribute insights and feedback to help shape future product development Success Measures • High levels of customer satisfaction and engagement, • Smooth and efficient onboarding and implementation processes, • Strong adoption of platform features across client accounts, • Effective collaboration across internal and external stakeholders, • Clear documentation and resolution of technical issues About You • Strong communication and relationship-building skills, • Highly organised with the ability to manage multiple priorities, • Technically confident and quick to learn new systems, • Solutions-focused, with the ability to investigate and resolve challenges independently, • Comfortable explaining complex concepts in a clear and simple way, • Professional, adaptable, and proactive in approach Experience & Skills • Degree in a relevant field or equivalent practical experience within a SaaS, technical, or recruitment environment, • Experience working with software implementations or onboarding processes is advantageous, • Familiarity with early careers or high-volume recruitment is a plus, • Experience documenting processes or technical requirements is beneficial Additional Information • Full-time, permanent position (Monday to Friday), • Standard probation period applies, • Employment is subject to background screening in line with company policies If you would like to find out more - please apply now!

Are you a driven sales professional with a proven track record in the security sector? We're looking for an ambitious Area Sales Manager to join our employee-owned business and play a key role in our continued growth. About the Role: As Area Sales Manager, you'll be responsible for identifying new business opportunities, building lasting client relationships, and driving sustainable revenue growth. Working independently and remotely, you'll develop and execute sales strategies that deliver results while maintaining exceptional customer satisfaction. Key Responsibilities: • Identify and pursue new markets and business opportunities within the security industry, • Build and manage a portfolio of client accounts from initial contact through to long-term partnership, • Prepare compliant quotes and sales contracts in line with industry regulations, • Deliver accurate sales forecasts and contribute strategic insights to senior management, • Provide outstanding after-sales support and maintain strong client relationships, • Drive market presence through innovative approaches and commercial awareness What We're Looking For: • Proven experience as an Area Sales Manager or Sales Executive within the security industry, • Demonstrated success in B2B sales with a strong track record of meeting and exceeding targets, • Ability to work independently with minimal supervision, often remotely, • Proficiency in MS Office and CRM software, with the ability to build compliant quotes, • Excellent commercial awareness and in-depth knowledge of the security market, • Outstanding communication, negotiation, and relationship-building skills, • Self-motivated, confident, and results-driven personality If you're ready to take ownership of your career with a forward-thinking, employee-owned business, we'd love to hear from you!

About Us: PureSpectrum is a rapidly growing market research and insights platform that simplifies technology, allowing researchers to gather and activate consumer data without disruption. As the go-to solution for high-quality multi-sourcing and fully automated research, PureSpectrum is helping to shape the future of insights. Our Marketplace facilitates over 65 million online interviews annually, and our proprietary respondent-level scoring system—PureScore—continues to set the industry standard for data quality and reliability. Recognized globally for both innovation and culture, PureSpectrum has been named one of Newsweek’s Global Most Loved Workplaces (2023–2025), included in Inc.’s Best Workplaces (2024-2025), certified as a Great Place to Work (2022–2025), and featured on Built In’s Best Places to Work list (2023–2025). This is a hybrid role with an in-office requirement of 3–4 days per week at our Farringdon HQ. The Opportunity: We are seeking a client-focused and consultative Integration Program Manager to lead how our customers and partners connect PureSpectrum into their broader MarTech and insights ecosystems. You will own the customer integration experience — from initial discovery and solution design to onboarding, documentation, and long-term success. This position requires strong technical fluency and the confidence to work closely with engineering teams and enterprise clients on data and workflow challenges. Your work will directly accelerate customer activation, platform adoption, and integration-driven revenue. Key Responsibilities: • Serve as the primary technical advisor for enterprise clients and partners during integration planning and delivery., • Lead technical discovery, solution architecture, and data mapping to define successful integration outcomes., • Own documentation and developer enablement: create and maintain clear API guides, sample payloads, Postman collections, mapping templates, and integration examples to streamline onboarding., • Partner with Customer Success and Sales to align integration plans with business cases and activation goals., • Convert customer requirements into clear technical specifications and prioritization recommendations for Product & Engineering., • Track and analyse integration performance metrics (e.g., Integration timelines, success rates, uptime, API adoption, activation time) and drive continuous improvement., • Monitor integration health post-launch and proactively troubleshoot issues with internal and external teams., • Represent the “voice of the customer” to guide API roadmap evolution., • Establish scalable onboarding methodologies and lean approaches to reduce custom effort and increase velocity of integration. Required Qualifications: • 5–7 years of experience in Product Ownership, Technical Program Management, Solutions Engineering, or Technical Consulting within SaaS or Market Research/Insights tech perferred., • Background in Product Owner or Developer roles, ideally with experience supporting API-driven products., • Prior experience working directly with clients to integrate into a platform or ecosystem; preference for candidates from the buyer side of MR/insights due to the higher complexity of use cases., • Strong knowledge of RESTful APIs, Postman, API documentation., • Experience supporting buyer API integrations, • Exceptional communication and relationship-building skills across both marketing and engineering audiences., • Proven ability to drive outcomes through a consultative approach rather than direct code delivery., • Proven ability to track enterprise level integrations through various phases of lifecycle. Preferred Qualifications: • Experience in consumer insights, research technology, MarTech, or Enterprise level SaaS platforms., • Background scaling integration playbooks, developer experience assets, or partner onboarding programs., • Understanding of cloud-based architectures and modern integration patterns (open API’s, webhooks, event-driven systems). PureSpectrum Perks: PureSpectrum is continuously focused on our culture, which is rooted in innovation, connection, and providing a great experience at all business levels —what we like to call PSX. Our team enjoys a creative and collaborative environment with plenty of opportunities for fun, connection, and team celebrations. Our benefits include robust medical coverage, a wellness stipend to support your physical and mental well-being, paid parental leave, and paid time off. We believe in supporting our team both personally and professionally—empowering you to thrive inside and outside of work. PureSpectrum is proud to be an equal opportunity employer. We welcome candidates from all backgrounds and do not discriminate based on race, colour, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other characteristic protected by law.

🧴Senior National Account Manager – Household 🛍️Grocery 📍London – 1-2 days per week in the office 💰£65k + 15% bonus This is an opportunity to join a fast-growing, design-led challenger brand on a mission to transform the household cleaning category. Built around refillable, low-waste solutions, the brand is redefining how consumers approach cleaning, combining sustainability with beautifully designed, high-performing products. Already gaining strong traction across UK retail, the business is scaling quickly and disrupting a traditionally static category. This role offers the chance to take real ownership, drive growth with key grocery customers and play a part in building a more sustainable future. 🌱 Purpose-led and sustainability focused 🧴 Premium, design-first products that stand out on shelf 📈 Strong momentum across UK grocery 🚀 Ambitious growth plans with real opportunity to make an impact What You’ll Do ✨ Support the delivery of sales strategies to drive distribution and rate of sale 🤝 Build and nurture strong relationships with key grocery retailers 📊 Contribute to joint business plans and identify growth opportunities 📦 Work closely with Operations to support forecasting and stock management 📈 Monitor sales performance and ensure excellent customer service 🌍 Spot opportunities to reduce plastic waste and improve sustainability 💡 Support team initiatives and share insights to drive performance What We’re Looking For 🧠 4+ years FMCG experience within account support or account management 🛒 Strong understanding of the UK grocery retail landscape 💰 Commercial awareness with exposure to P & L 🚀 Growth mindset, ideally within a challenger or high-growth brand 🗣️ Confident communicator with strong relationship building skills 💪 Hands-on and proactive, happy to roll up your sleeves 🔄 Adaptable and comfortable working in a fast-paced environment 🌱 Passion for sustainability and purpose-led brands What happens next? 🎬 Now: Apply today with your CV which will be reviewed by our Ignite team. First Stage: Teams call with the hiring manager Second Stage: Face to face interview in the office 🤝 People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self. ❤️ We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us so you don’t miss them. 👀

Are you an ambitious Key Account Manager with a flair for the Prestige & Premium spirits market? Do you thrive on driving brand visibility and engagement in London's On Trade venues? Is your passion matched by a solid track record in strategic sales execution and relationship building within the drinks industry? MacGregor Black is currently supporting a Global Spirits Distributor with one of the best portfolios on the market, and is seeking a Key Account Manager to join their growing team. This is a permanent role based in London. Key Responsibilities: • Develop and implement a strategic sales plan targeting top-tier On Premise accounts to boost distribution, enhance visibility, and initiate impactful activation programmes., • Manage a portfolio of key accounts, fostering relationships with influential buyers and marketers to achieve sales targets and elevate brand engagement., • Drive brand-specific activations such as perfect serves, tailored competitions, and unique branding opportunities to enhance customer experience and brand loyalty., • Collaborate closely with Regional Sales Managers and internal teams to align strategies and optimise execution across the territory., • Utilise CRM tools to maintain detailed records of account interactions, sales progress, and market insights., • Engage with industry events, trade shows, and networking opportunities to reinforce brand visibility and gather market intelligence., • Regular evening work and participation in customer functions to solidify relationships and stay aligned with the industry’s dynamic environment. What We're Looking For: • A minimum of 3 years of proven success in on-trade sales or account management, preferably within the spirits or broader alcohol sector., • Comprehensive understanding of the London on-trade market, including key players within IFT's and MRG's., • Exceptional interpersonal and communication skills, with demonstrated ability to influence and build rapport across a diverse range of stakeholders., • Creative and strategic thinker capable of developing and executing innovative sales strategies., • Proficiency in Microsoft Office, CRM, and sales performance tracking tools., • Ability to manage multiple projects, prioritise effectively, and thrive in a dynamic, fast-paced environment., • Passionate about spirits and enthusiastic about brand advocacy. Salary & Benefits - Up to £50k base, with full benefits package. To apply or for more information, please contact Kieron Hall.

About ASTERRA ASTERRA is the global leader in satellite-based infrastructure intelligence. Using L-band Synthetic Aperture Radar (SAR) and proprietary analytics, ASTERRA enables utilities, governments, and infrastructure operators to detect underground water leaks and soil moisture anomalies from space. Our solutions help organizations manage critical infrastructure more efficiently, reduce water loss, and improve sustainability outcomes. ASTERRA works globally with water utilities, engineering firms, infrastructure operators, and government organizations. Our technology supports sectors such as water utilities, roads, railways, dams, and levees. About the Job ASTERRA is seeking a Territory Sales Manager for the UK market to lead the development of the company’s partner ecosystem and commercial presence in the region. This role focuses primarily on channel and partner-driven sales, rather than direct selling. The Territory Sales Manager will be responsible for identifying, developing, and managing strategic partners, including resellers, distributors, engineering firms, and infrastructure service providers. The goal is to build a strong and scalable partner network that can expand ASTERRA’s market reach and drive sustainable revenue growth across the UK. Key Responsibilities • Develop and execute the partner and channel strategy for the UK market, • Identify, recruit, and onboard resellers, distributors, and strategic industry partners, • Build strong relationships with engineering firms, infrastructure service providers, and utilities-focused partners, • Enable partners to effectively position and sell ASTERRA’s solutions, • Support partners throughout the sales cycle, including opportunity development, technical alignment, and proposal support, • Build and manage a healthy partner-led sales pipeline, • Organize and participate in local industry events, conferences, and partner activities, • Work closely with ASTERRA’s technical and product teams to support partner success, • Maintain relationships with key customer stakeholders together with partners, • Provide market insights and feedback to support product positioning and go-to-market strategies, • Collaborate with internal teams, including marketing, product, and delivery, to support partner-led opportunities Key Success Metrics • Partner-sourced pipeline and revenue growth, • Number and quality of new strategic partners recruited, • Partner enablement and engagement levels, • Market penetration in key infrastructure sectors, • Growth of partner-led opportunities and long-term customer relationships What You’ll Need • Must be based in the United Kingdom, • 7-10+ years of experience in channel sales, partner management, or business development, • Strong experience working with resellers, distributors, and strategic partners, • Experience selling solutions to infrastructure, utilities, engineering, or public-sector organizations, • Proven ability to build partner ecosystems and develop new markets, • Strong relationship-building and strategic thinking skills, • Ability to operate independently and drive growth in a regional market Preferred Background Experience with companies operating in areas such as: • Infrastructure technology, • Water utilities and water management solutions, • Engineering or environmental technology, • Geospatial, satellite, or remote sensing technologies, • Smart infrastructure or asset monitoring solutions Why Join Us? • Shape the voice of a company using advanced technology to protect critical infrastructure and natural resources., • Work in a customer-centric, high-performance scaling organization with a strong culture of ownership and collaboration., • Be part of a growing global company with real-world impact., • Collaborate with a diverse, innovative, and mission-driven team., • Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth.

ABOUT US: ABBA Voyage is a concert like no other, blending cutting-edge technology, spectacular lighting and some of the most beloved songs ever written. Since the custom-built arena opened in May 2022, the show has been astounding and delighting thousands of visitors from across the world. But as we continue to build on the success of the London show and with rapidly expanding growth plans, the journey is only getting started. We are looking for talented and passionate individuals to join our already world-class team. This is a rare opportunity to be part of something truly iconic and really make your mark. If you’d like to take your career to the next level, we’d love to hear from you! See what audiences have been saying about the show here! ROLE OVERVIEW: This role forms part of the leadership team within the Visitor Operations department. The post holder will take the lead on all aspects of our industry leading customer service ethos which is delivered through the Customer Experience Managers and Visitor Services Team Leaders. The post holder will have a passion for audiences alongside experience in the field of customer service based in a theatre, music venue, leisure environment or similar. The ABBA Arena welcomes 3,000 customers per show and this role will work with the Head of Visitor Operations to ensure that they are kept safe throughout their visit but as importantly have an opening night experience every visit. The post holder will, alongside the Head of Visitor Operations, role model the ABBA Voyage values and goals. They will also cultivate through training and coaching, other teams’ understanding of the organisational approach to customer service and crisis management. Working alongside the Security Operations Manager they will ensure all special visits and visitors are welcomed in accordance with their needs. KEY ROLES AND RESPONSIBILITIES: Please note that these points are only an outline of your main role and responsibilities and that there will be additional day to day duties expected of you to ensure the smooth and effective running of your department and the show. • This role requires an eye for detail and strong ability to lead teams to always deliver industry leading customer service. Ensuring that we develop and deliver improvements in our customer service operation by being curious and inquisitive and encourage the same curiosity in your teams. Using post show survey data, online reviews and other information to maintain an understanding of visitor sentiment that will inform our customer service strategy. We will use this to build training requirements and goal setting., • This role will be part of the Silver Commander roster. This role becomes the Senior Manager on site and will take the lead during any emergency or serious customer incident. They also will understand the Premises licence to ensure complete adherence., • Act as the role model for our ABBA Voyage values ensuring that your teams do the same., • Identify, develop, and deliver training and coaching for your direct line reports, wider teams, and contractors., • Ensure all departmental risk assessments are up to date and fit for purpose and any incident reports are completed, reviewed, and documented in a satisfactory way., • Responsible for ensuring all Standard Operational Procedures, customer service plans and other guidelines are up to date, relevant and trained to., • Ensure all repeated tasks, such as uniform provision, rosters, signage refresh, daily & weekly reporting, and finance management is undertaken within the department. Also support other teams by delivering reports, information and statistics as needed., • Take the lead on delivering a roster and roster pattern for all levels of the Visitor Operations team that supports the needs of the business and team members., • Work in partnership with the People team to upskill line managers to confidently deal with employment relationship issues or disciplinary matters., • Have or develop an understanding of rostering software (Employment Hero) and Incident Management logging (currently Mobaro Park). Leading teams to deliver best practice in these systems., • Where our visitors raise a comment or complaint post show, work alongside our Box Office team to ensure a suitable investigation and response. There should be a program of regular reviews of our responses to ensure that they are timely, accurate and ensure where possible there is a positive outcome., • Confident with conflict resolution and support teams to ensure our customers feel heard and where needed have their complaints resolved. Working alongside the Security Operations Manager review all customer complaints, ejections, and incidents to ensure a feedback loop of improvement is maintained for everyone in the team., • Lead the team in all aspects of Accessibility. Working with other departments, such as Box Office to help shape our Accessibility offers, define any training needs and ensure that our venue becomes industry leading in this field., • Ensure that you and the wider team benchmark with other venues to ensure ABBA Voyage customer service and team leadership is the best in sector and where suitable share this knowledge. The ABBA arena should be the industry leader when others talk about customer service., • The post holder should expect the demands on this role to grow with new requirements from legislation changes and changes to operations, as such the post holder should be flexible in their approach to work and be able to manage change. ABOUT YOU: • An engaging, experienced and confident leader with the drive, enthusiasm, and knowledge to contribute effectively to the ongoing delivery of our Customer Service strategy, continually striving to deliver industry leading customer service every day., • Have a passion for training, mentoring, and developing teams, valuing our differences, and celebrating our achievements together., • You will have extensive experience with Excel and other office products as well as an aptitude to learning computer-based systems., • You will have a great project management approach to on-going work, ensuring the task lists are maintained for the department and ensure continued delivery of projects., • You will be a fantastic communicator, inspiring your direct reports and the wider front facing teams to deliver industry leading customer service at every performance. Ensuring that every customer has an opening night experience., • You have a confident, outgoing, personable approach and thrive on working in a busy high-profile environment., • Knowledge and experience of best practice when working with anyone with access or additional requirements, with the confidence to embed Equity, Diversity, and Inclusion at the heart of all we do., • You will be skilled in connecting with people at all levels of the organisation and with a wide range of audiences, you will have a collaborative approach, adept at influencing and managing stakeholder relationships and have the confidence to resolve any staff or customer service issues within agreed parameters., • Experienced in emergency management, confident in your decision making and able to lead and coach on this subject., • A strong understanding of health and safety in public-facing environments, experience of working with local authorities or safety groups would be beneficial, • Take a proactive solution focused approach to problem-solving. WHAT’S IN IT FOR YOU: • The opportunity to be part of a revolutionary concert, • Competitive salary and bonus scheme, • 6% matching pension contributions, • 10 complimentary tickets to the show every year and discounted tickets and Oceanbird Lounge access, • Health Care Cash Plan, EAP, and retail discounts HOW TO APPLY: Please send an up-to-date CV and a short cover letter to DIVERSITY AND INCLUSION STATEMENT Here at ABBA Voyage, we strive to be a business where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented. ABBA Voyage welcomes applications from all sections of society. We are committed to equal employment opportunities regardless of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. If you have a disability or additional needs that require accommodation, please do not hesitate to let us know at the point of application. BE YOUR BEST STATEMENT We want everyone to make the most of the opportunity to shine and showcase their talents, so we are happy to make adjustments in the recruitment process so you can be your best! Please don’t hesitate in discussing any specific requirements with us, or if you would feel more comfortable, you can email us confidentially at to let us know how we can support you.

National Account Manager - Foodservice - Food • c.£60,000, • Car Allowance, • Bonus, • Private health care, • Pension, • 1 day per week in Southeast Based office About the Business: This is a smashing role with a top class, premium food company. If you are a foodie, then this is without a doubt one for you. This is a business and set of people who deliver unwavering quality to our supermarket shelves & to us the consumers. A business that has been in operation for a century with nostalgic brands and some phenomenal new success stories across retail are looking at their next stage of growth. They have already invested in a new factory, further warehousing & infrastructure. They have posted consistent year on year growth to north of £100m turnover, delivering significant profit which has led to this self-funded, seven figure investment keeping this business debt free. The next port of call, now the infrastructure is in place, is to add to their brilliant team. They are a great bunch who enjoy the thrill of the commercial chase, growing sustainable & robust businesses and empowering people to really deliver best in class consumer products. The Role: National Account Manager – Foodservice We require a National Account Manager with multiple fiscal cycles under your belt to come in and drive the Foodservice channel. The growth will come from increasing distribution through the current product portfolio, relationships are there to be nurtured and new doors are there to be opened. They already have the relationships in place, so this is about making your own mark & delivering on those across Foodservice. You must have food or beverage experience with a strong understanding of route to market, foodservice, Vending & HORECA. You will full responsibility for the growth of your customers and a keen eye for growth in OOH. About You: To be successful we need a passionate team player who exudes positivity and a can-do attitude. This is a business focused on strong values and sustained growth so the focus on doing the right thing is a must. You will already have a strong background in large, branded consumer business and have experienced multiple rotations within the OOH sector. Food experience is essential here. This is a business of foodies who have some of the most fantastic products in their categories sold to Tesco and Michelin starred restaurants. Category data and insight led working is key to continuing the customer success story they have here too and remember this is not a big business it’s more like a start up in nature, agility, speed and being able to don more than one hat is key here. What you need to bring: • Experience in a sales or retail buying roles., • National Key Account experience in a branded FMCG business., • Experience of food is essential., • OOH/Foodservice customer experience is essential., • Positive team player., • Strong relationship skills, both internally and externally to entice people., • SME mindset - don multiple hats. Most importantly, this is about your style, this is a business that puts the customer, and its employees at the forefront of everything they do. We need team players who want to have fun and genuinely enjoy what you do. If you want a food focused, family owned, genuinely nice bunch of people with a cracking brand portfolio then lyle.edwards@ecwsearch or on 0207 4594877. Alternatively apply via Linked In.

Account Manager (Client Success) - IT Solutions Provider 📍 London (Hybrid) | 💰 £40,000–£50,000 + OTE £60,000–£70,000 A growing and highly regarded technology services provider is looking for a relationship-driven Account Manager to join their team. This is a fantastic opportunity to take ownership of established client relationships within a collaborative and supportive environment. This role sits at the heart of the business and is ideal for someone who enjoys building strong client partnerships, understanding people as well as technology, and ensuring customers receive exceptional service. The Role: You will act as the primary point of contact for a portfolio of clients, ensuring their technology services deliver real value. This is not a heavily sales-driven role, success comes from building trust, maintaining strong relationships, and staying organised around account performance. The position is approximately 80% relationship management and 20% commercial/account oversight. Key Responsibilities: • Build and maintain strong, long-term relationships with key client stakeholders, • Act as a trusted advisor, understanding client needs and ensuring service delivery aligns with expectations, • Work closely with internal technical teams to ensure successful delivery of IT services, • Monitor account performance and maintain oversight of commercials, • Identify opportunities to strengthen partnerships and deliver additional value, • Facilitate regular client meetings, service reviews, and strategic discussions What We’re Looking For: • Experience in Client Success, Account Management, or Service Delivery within IT Services / MSP environments, • Backgrounds such as Service Delivery Manager, Account Manager, Project Manager, or Customer Success Manager are all highly relevant, • A naturally relationship-driven and personable approach, • Strong listening skills and the ability to understand both technical and people challenges, • Organised and commercially aware, with the ability to manage accounts effectively, • Confident and authoritative when working with clients and internal teams. The Team: You will join a CS/AM/SE team of four, working closely alongside colleagues in a collaborative environment focused on delivering outstanding client experience. Why Join? • Competitive salary £40K–£50K with OTE £60K–£70K, • Established client base with strong long-term relationships, • Supportive and collaborative team environment, • Opportunity to make a real impact in a people-first, relationship-led role If you’re someone who enjoys building trusted relationships, understanding client needs, and ensuring technology services truly deliver value, we’d love to hear from you.

Account Manager | B2B SaaS | £75k OTE | Remote We are working exclusively with a fast-growing UK SaaS business that provides a field service management and workforce scheduling platform used by some of the UK's largest housing associations, local authorities, and facilities management organisations. This is a genuine account management role with real commercial weight. You will own a portfolio of existing customers, driving retention, expansion, and upsell across a client base of operationally complex organisations who rely on the platform as critical infrastructure. What You Will Be Doing • Owning a portfolio of named accounts across housing, local government, facilities management, and utilities, • Building deep, multi-threaded relationships with senior stakeholders including Heads of Operations, IT Directors, Asset Managers, and Directors of Housing, • Driving net revenue retention through proactive renewals management and early identification of risk, • Identifying and closing expansion opportunities including additional modules, user licences, and new business units within existing accounts, • Partnering with customer success and implementation teams to ensure customers are realising measurable value from the platform, • Accurately forecasting renewals and upsell pipeline and reporting into senior leadership The Ideal Candidate • B2B SaaS account management experience with a consistent track record of retaining and growing accounts, • Experience managing complex, multi-stakeholder relationships within large public or private sector organisations, • A natural relationship builder who can engage credibly with both operational and technical contacts at all levels, • Commercially sharp with the ability to spot and progress upsell opportunities without being transactional, • Based anywhere in the UK with willingness to travel for customer meetings, QBRs, and events, and you will be required to see go to the client HQ in Exeter once a month. Why This Role • Manage a product with genuine market fit and high switching costs in a sector with significant regulatory-driven demand, • Uncapped commission on renewals and expansion with a realistic OTE, • A supportive leadership team who understand the value of great account management, • A growing customer base with real expansion potential — you will inherit accounts that are engaged and invested in the platform The role is remote, but will require travel to Exeter (company HQ) once a month.

Are you an experienced commercial professional managing key retail accounts within beauty, personal care, or FMCG? Do you have a proven track record of driving growth through strategic account management and strong customer partnerships? Are you confident analysing sales performance and building joint business plans with major retail customers? MacGregor Black is partnering with a fast-growing consumer goods business operating within the beauty and wellbeing category to recruit a Senior Account Manager. This is a hybrid role based in the London area. This position will take ownership of key retail partnerships, focusing on driving sustainable sales growth, strengthening customer relationships, and delivering strategic account plans across established and emerging product categories. Key Responsibilities: • Manage and develop key retail accounts, building strong long-term commercial relationships, • Deliver sales growth through effective joint business planning, promotional strategy and account development, • Analyse sales performance, identifying trends and opportunities to optimise product distribution and performance, • Lead regular business reviews with customers to evaluate performance and agree future growth initiatives, • Work closely with internal teams including marketing, supply chain, finance and product development to ensure successful execution of commercial plans, • Manage pricing, promotional investment and trading terms in line with business objectives, • Identify new opportunities to expand product listings and increase market presence within retail channels, • Monitor market trends, competitor activity and consumer behaviour to inform commercial strategy What We're Looking For: • Proven experience in account management or national account management within beauty, personal care, wellness or FMCG, • Experience managing major UK retail customers, • Strong commercial acumen with a track record of delivering sales growth and account development, • Experience developing joint business plans and executing promotional strategies, • Strong analytical skills with the ability to interpret sales data and translate insights into action, • Excellent negotiation, presentation and relationship management skills, • Highly organised with the ability to manage multiple priorities in a fast-paced environment For more information, please contact Jessica Murphy.

Senior National Account Manager Location: Newcastle upon Tyne or London Salary: Competitive Contract: Permanent We are looking for a Senior National Account Manager to join our UK team at our Mayborn HQ to look after our Grocery channel, particularly focusing on Sainsbury's and Morrisons. As a Senior National Account Manager, you will be responsible for full P&L ownership across several of our retailers. You will be managing accounts, working closely with internal and external stakeholders to develop and implement robust commercial plans. This is an exciting opportunity for someone with a background in retail who is eager to further develop their skill set and take on more responsibility. You will also need to be a core advocate for our Mayborn values; proactively turning them into reality within the office environment. What you will be doing: • Creating and developing commercials plans that are aligned to our global & regional strategy, • Full P&L ownership within our grocery retail channel with key delivery of top-line sales and profit for your categories to accelerate market share, • Managing relationships and building long-term partnerships with internal and external stakeholders, • Implementation of the Tommee Tippee strategy across the grocery retail market supported by execution and in-store activation, • Plan, develop, agree and implement an annual Joint Business Plan with each retailer, activating contingency plans where necessary., • Agree promotional forecast with Demand Planning to support the achievement of annual promotional plans and objectives, • Agree monthly promotional plans with customers, including secondary sites, trade marketing collaboration and online support, • Website and in-store activation audits – developing internal relationships with global & regional digital & marketing teams for imagery, videos etc for launch, or identifying gaps to existing range What skills and experiences you’ll need to ace this job: • Experience in the account management of grocery retailers (particularly Tesco, Asda, Sainsbury's and/or Morrisons) ideally from a branded consumer goods background, • Experience in customer relationship management skills are essential, • Strong negotiation skills, • Commercial acumen with strong P&L ownership experience, • Data driven, • Valid driver’s license with a good driving record, • Well organised and able to multi-task, • Excellent communication skills and a sense of fun, • Flexibility to travel within the UK as required, • Good with basic Microsoft packages; Word, Excel, PowerPoint, Outlook If this opportunity to be a Senior National Account Manager for our grocery channel sounds like an exciting opportunity for you, please apply online. Any queries can be directed to Luke at or James Davison at

About Streamax: Streamax is a global leader in commercial vehicle mobile surveillance solutions, providing cutting-edge technology for fleet management, safety, and real-time tracking. We are committed to enhancing operational efficiency and safety for our clients in the transportation industry. As we continue to expand, we are looking for a dynamic and results-driven Business Development Manager to join our team and focus on the Bus Sector in the UK. Role Overview: The Business Development Manager (BDM) for the Bus Sector will play a pivotal role in driving Streamax’s growth within the public transportation market. The ideal candidate will have experience in the bus industry, a deep understanding of the transportation landscape, and a proven track record of sales success. The BDM will be responsible for identifying new business opportunities, nurturing client relationships, and driving revenue growth across the UK market. Key Responsibilities: • Sales & Business Development: Identify and pursue new business opportunities within the bus sector, including public and private transportation companies, municipalities, and fleet operators., • Client Relationship Management: Build and maintain strong relationships with key clients, ensuring customer satisfaction and long-term partnerships., • Market Research: Stay up-to-date with industry trends, competitor activities, and customer needs. Conduct market research to understand the evolving demands of the bus sector and develop strategies to meet those needs., • Product Knowledge & Consultation: Promote Streamax’s innovative surveillance solutions and technology to customers. Act as a trusted advisor by understanding customer challenges and proposing tailored solutions., • Negotiation & Closing Deals: Lead negotiations and close contracts with new and existing clients, ensuring targets are met and business objectives are achieved., • Collaboration: Work closely with internal teams, including marketing, product, and customer support, to align business development efforts and enhance customer satisfaction., • Experience: Minimum of 3-5 years of experience in business development or sales within the bus or transportation sector., • Industry Knowledge: Strong understanding of the bus industry, including knowledge of fleet management, public transport operations, and relevant regulations., • Sales Skills: Proven track record of sales success, with the ability to drive business growth and meet sales targets., • Communication Skills: Excellent verbal and written communication skills, with the ability to present to senior stakeholders and key clients., • Self-Motivated: Highly driven, proactive, and capable of working independently in a fast-paced environment., • Technology Savvy: Familiarity with surveillance solutions, fleet management systems, or related technologies is a plus., • Experience working with bus fleet operators, public transport authorities, or government agencies., • Familiarity with the UK public transportation industry and key stakeholders., • Experience in contract negotiations and managing large-scale projects.

Job purpose • Provide day‑to‑day leadership, coaching and direction to a team of Consultants and Associates, ensuring consistent delivery of high‑quality client work, promoting technical excellence, and supporting individual development and performance. Take accountability for resource planning, workload allocation, and the operational effectiveness of the team, • Lead, develop and performance‑manage a team of Consultants, conducting regular 1:1s, providing structured feedback, supporting career progression and overseeing development plans, • Oversee team workload allocation in collaboration with the Corporate Consulting Lead, ensuring service delivery is resourced appropriately across the portfolio, • Support team members in developing strategic consulting skills, ensuring consistent quality and alignment to People Solutions’ standards, • Conduct formal performance reviews, objective‑setting and salary/bonus input in line with internal people processes, • Act as the escalation point for team-related issues, providing guidance and ensuring timely resolution, • Embed a culture of continuous improvement, encouraging innovation and sharing of best practice across the team, • Full accountability for and retention of a portfolio of clients across multiple lines of business (Group Risk / Healthcare), • Undertake a Customer Relationship Manager role on strategic clients and able to develop innovative and practical solutions to inform / solve issues, • Work with the new business team on the development of client opportunities Key tasks and responsibilities • Provide structured mentoring and line management support to team members, including coaching, skills development and performance oversight, • Champion the development and implementation of team-wide consulting frameworks, methodologies and proposition enhancements, • Ensure consistency in client delivery across the team, performing quality assurance reviews and providing technical guidance as needed, • Act as a senior representative for the team in cross‑functional or firmwide initiatives, ensuring team perspectives and needs are considered in broader business decisions, • Engage in high level strategic conversations with key clients to uncover broader organisational needs, shape long term health and benefit strategies and identify opportunities for value added, revenue generated initiatives, • Able to share wider client stories and therefore advise more broadly than immediate service lines, • Internal and external networking to contribute positively to the image of People Solutions, • Proactively drive and improve commercial value and sustainability of client services, • Undertake second pair of eyes checks and have technical oversight of others work, • Acting as a role model, leading by example, • Driving service improvements, quality initiatives and efficiencies in working practices, • Contribution to seminars and articles for publication, • Support the recruitment of new associates into the People Solutions team Experience/competencies • Proven experience line‑managing or leading a team of consultants or analysts, including performance management and coaching, • Strong leadership skills with the ability to inspire, motivate and develop others, • Experience managing resource allocation, prioritisation and operational efficiency within a consulting or client‑delivery environment, • Ability to provide constructive feedback and manage performance issues sensitively and effectively, • Demonstrated leadership capability, including setting direction, driving accountability, enabling high performance and role‑modelling expected behaviours, • Extensive experience in UK benefits market, • Appreciation of current market dynamics and strategic challenges for corporate clients, • In depth product knowledge of core insurance processes, • Strong professional negotiation and persuasion skills to achieve objectives, • Strong analytical mindset with the ability to interpret complex data and translate it into actionable insights, • Strong client relationship skills and desire to take ownership of key strategic relationships with senior stakeholders, • Strong verbal and written communication and client relationship skills which can be adjusted to suit the audience, • Ability to juggle multiple priorities and manage time effectively, focusing on balancing priorities, targets, and deadlines, • Good critical thinker and able to distil complex issues down into clear, actionable tasks, • Literate in all MS Office applications and particularly proficient in Excel and PowerPoint

Role: Oracle Practice Engagement Director Location : UK, Europe Domain: Retail, CPG If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you. If you are interested in being part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued, take a moment and explore the below job opportunity. As part of our Oracle Practice Sales team for the EMEA region, you will play a key role in building and cultivating relationships and opportunities within existing as well as prospective clients, selling Oracle ecosystem services and solutions. You will work as a trusted advisor and position Infosys as a partner of choice for Oracle related work. You will work with Infosys industry new logo sales / GTM as well as client partner teams to expand Oracle business across EMEA. You will have the opportunity to collaborate with some of the best talent in the industry to create innovative, high-quality solutions to meet our clients' business needs. As the Practice Engagement Director, you will be responsible for all client interfaces within group of accounts across the CPG, Retail and Logistics (CRL) industries in the EMEA region. You will work with the wider market facing and delivery team to build the portfolio and account plans and deliver business growth and client management for the Oracle ecosystem of services and solutions. Responsibilities: You will have the following key responsibilities within the assigned account portfolio: • Client Relationship Management: Manage relationships with operational personnel - those directly involved with the client's presence., • Business Development - Build a strong account portfolio for Oracle and drive revenues by being the owner of the entire Opportunity Management Cycle: Prospect-Evaluate-Propose-Close. This involves identifying business opportunities, selling concepts to the client where required and influencing the client to give additional business based on demonstrated solutions and capabilities., • Proposal Development: Conduct research and analysis, create proposals/pitches, validate estimates/effort, deliver client presentations and negotiate with clients., • Client Delivery Assurance - assure the client of Infosys commitment and collaborate with the Delivery Managers to address all people or infrastructure related issues that may be affecting the delivery of the project vis-à-vis the specific client., • Account Planning and Governance - responsible for client Management processes within the Oracle Portfolio - Plan-Sell-Deliver-Manage. Build account level plans - with details of the relationships required, the opportunities that have to be chased, and the revenue expected from such opportunities. Qualifications: • 15+ years' experience with strong sales/relationship management/account management experience., • Must have led client facing consulting or sales engagements in following industry verticals: Retail, CPG and Logistics., • Understanding of Oracle ecosystem of products such as ERP, HCM, CX, Supply Chain, Analytics, Cloud Infrastructure and platform services, • Strong Business Development and Client Management experience is required., • Track record of interacting and building relationship with CXO level client contacts., • Track record as Engagement/Relationship Manager growing and nurturing client relationships highly desirable., • Global Delivery Model experience desirable., • Wide variety of IT and business consulting engagement experience., • Strong leadership, interpersonal, communication and presentation skills., • Hands-on experience with proposal creation and leading proposal presentations., • The job entails travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. About Infosys: Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Our team of over 240,000 innovators, across the globe, is differentiated by the imagination, knowledge and experience, across industries and technologies, that we bring to every project we undertake. Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next. Infosys is an equal opportunity employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation. Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

Are you a strategic thinker with a passion for client relationships and team leadership? We’re looking for a Senior Account Manager to play a pivotal role in driving client success, operational excellence, and team development. 🌟 About the Role As a Senior Account Manager, you’ll sit at the heart of our client operations—overseeing a portfolio of accounts while mentoring and developing a high-performing account management team. You’ll ensure service excellence, strengthen client partnerships, and identify opportunities for long-term growth. 🔑 What You’ll Be Doing • Own and maintain accurate client data, health scores, and pipeline visibility, • Drive strategic account growth through relationship building, retention, and cross-selling, • Coach and develop Account Managers and Executives to deliver high-quality client communications, • Oversee support workflows, ensuring efficient triage, escalation handling, and SLA performance, • Establish and track performance metrics to improve service quality and team output, • Lead adoption of operational tools (e.g. Freshdesk), ensuring effective implementation and usage 👤 Who We’re Looking For • Proven experience in account management or client services (tech, media, or managed services preferred), • Strong leadership skills with a passion for coaching and developing others, • Experience with CMS platforms (e.g. Navori, Embed, Tripleplay) and ticketing tools (e.g. Freshdesk, Zendesk), • Highly organised with a track record of managing data accuracy and meeting SLAs, • A strategic mindset with the ability to prioritise growth over day-to-day tasks, • Calm, professional, and confident managing multiple priorities, • Flexible and willing to step up during peak periods Bonus: Experience mapping customer journeys in retail or restaurant environments 🎁 What You’ll Get • A dynamic, energetic team where you can grow your career, • A senior role with real influence over how the function evolves, • Opportunities to expand your responsibilities as we scale, • Company pension scheme, • Private medical insurance (coming soon), • Overtime opportunities during peak periods 👉 Ready to take the next step in your career? Apply now or get in touch to learn more!

Senior Account Executive - Data & Analytics Location: London, 2-3 days on site Contract: Permanent Salary: £75,000-£80,000 per annum + commission. About the Role Our client is looking for a high-impact Data & Analytics Account Executive who thrives on creating new opportunities and closing deals driven by measurable business outcomes. This is a pure net-new logo acquisition role focused on selling data, analytics, and AI-led transformation solutions. You will lead with value—helping clients unlock revenue, efficiency, and smarter decision-making through data. We are looking for a hands-on hunter, not a relationship manager—someone who can build a pipeline from scratch, run consultative conversations, and close meaningful deals. What You’ll Do New Business & Pipeline Growth • Own net-new client acquisition across the UK and Europe, • Build a strong pipeline through industry-led use cases and value-driven conversations, • Engage senior stakeholders (CIO, CDO, CDAO, Heads of Analytics, Marketing, Operations) Data-Led Selling (Core to the Role) • Lead with data maturity, ROI, and business outcomes, • Position data as a strategic business enabler, not just technology, • Shape deals across:, • Data Engineering & Modern Data Platforms, • BI, Insights & Advanced Analytics, • AI/ML & Predictive Analytics, • Customer & Marketing Analytics, • Data Governance & Quality Deal Ownership & Execution • Own the end-to-end sales cycle from prospecting to closure, • Partner with pre-sales, architects, and analytics consultants, • Build commercially sound deals with clear ROI and phased value delivery, • Maintain strong forecasting discipline and CRM hygiene What You Bring Must-Have Experience • 8 years of B2B technology/services sales, • Proven hunter mindset with success in net-new logo acquisition, • Strong understanding of data modernization, management, and value realization, • Familiarity with AI, BI, and analytics ecosystems, • Experience with cloud data platforms (Snowflake, Databricks, Azure Synapse, BigQuery, Redshift), • Experience with BI tools (Power BI, Tableau, Looker), • Track record of closing £500K–£3M deals, • Comfortable selling consulting, implementation, and managed services, • Ability to run data-led discovery and outcome-driven sales cycles Nice to Have • Experience with value-based or outcome-led selling, • Exposure to global delivery models, • Industry experience in BFSI, Retail, Healthcare, Manufacturing, or Hi-Tech, • Familiarity with AWS, Azure, or GCP ecosystems How You’ll Be Measured • Net-new logos acquired, • Pipeline created (data-led opportunities), • Conversion rate and average deal size, • Revenue and margin contribution Why Join Us • Clear hunter mandate with autonomy, • Strong data and analytics-led value proposition, • Realistic targets aligned with market conditions, • Opportunity to grow into a Sales Director role If you are looking for the next step in your Sales career, apply today!

Senior Manager – Data & Analytics Sales Location: London, 2-3 days on site Contract: Permanent Salary: £75,000-£80,000 per annum. About the Role Our client is looking for a high-impact Data & Analytics Sales Hunter who thrives on creating new opportunities and closing deals driven by measurable business outcomes. This is a pure net-new logo acquisition role focused on selling data, analytics, and AI-led transformation solutions. You will lead with value—helping clients unlock revenue, efficiency, and smarter decision-making through data. We are looking for a hands-on hunter, not a relationship manager—someone who can build a pipeline from scratch, run consultative conversations, and close meaningful deals. What You’ll Do New Business & Pipeline Growth • Own net-new client acquisition across the UK and Europe, • Build a strong pipeline through industry-led use cases and value-driven conversations, • Engage senior stakeholders (CIO, CDO, CDAO, Heads of Analytics, Marketing, Operations) Data-Led Selling (Core to the Role) • Lead with data maturity, ROI, and business outcomes, • Position data as a strategic business enabler, not just technology, • Shape deals across:, • Data Engineering & Modern Data Platforms, • BI, Insights & Advanced Analytics, • AI/ML & Predictive Analytics, • Customer & Marketing Analytics, • Data Governance & Quality Deal Ownership & Execution • Own the end-to-end sales cycle from prospecting to closure, • Partner with pre-sales, architects, and analytics consultants, • Build commercially sound deals with clear ROI and phased value delivery, • Maintain strong forecasting discipline and CRM hygiene What You Bring Must-Have Experience • 8 years of B2B technology/services sales, • Proven hunter mindset with success in net-new logo acquisition, • Strong understanding of data modernization, management, and value realization, • Familiarity with AI, BI, and analytics ecosystems, • Experience with cloud data platforms (Snowflake, Databricks, Azure Synapse, BigQuery, Redshift), • Experience with BI tools (Power BI, Tableau, Looker), • Track record of closing £500K–£3M deals, • Comfortable selling consulting, implementation, and managed services, • Ability to run data-led discovery and outcome-driven sales cycles Nice to Have • Experience with value-based or outcome-led selling, • Exposure to global delivery models, • Industry experience in BFSI, Retail, Healthcare, Manufacturing, or Hi-Tech, • Familiarity with AWS, Azure, or GCP ecosystems How You’ll Be Measured • Net-new logos acquired, • Pipeline created (data-led opportunities), • Conversion rate and average deal size, • Revenue and margin contribution Why Join Us • Clear hunter mandate with autonomy, • Strong data and analytics-led value proposition, • Realistic targets aligned with market conditions, • Opportunity to grow into a Sales Director role If you are looking for the next step in your Sales career, apply today!

About DCD The world depends on digital infrastructure. We empower the people who invest, plan, design, build, and operate it to make better decisions in a fast moving and complex environment. To achieve this, we collaborate with and connect the most important stakeholders in the global technology and services supply chain, curating and creating always-on content, learning and events that support the mission-critical workforce. We have been publishing content, L&D programs and running events exclusively for the data center industry since 1998. As such, we are a trusted source of information for industry insiders across the world. Our web traffic is over 15,000,000 each year and we engage an active database of 300,000+ professionals across the digital infrastructure ecosystem. We help organisations who want to influence this market build highly targeted, underwritten, multichannel marketing campaigns that are aligned to modern B2B tech-buyer journeys. They deliver attributable pipeline and revenue impact that our sales intelligence platform reports in real-time. About DCD>Connect DCD>Connect is DCD’s live event series with events in London, New York, Bali, Dubai, India and Virginia, plus Madrid, Cancun and Sao Paulo. This portfolio of events is set to generate over £16 million revenue in 2025. DCD>Connect events bring together the most senior level decision makers from across the region's data center design and construction supply chain, for 2 days of debates, workshops, panels, interviews, demos and 1-2-1 introductions to support technology and partner discovery and day-to-day best-practice. In addition to our industry-leading content, we host a variety of networking and relationship building opportunities, so that buyers can connect with the industry's tech innovators in a 5-star setting, (think exclusive hosted lunches, networking cafes, open bars and wine-tasting experiences, industry nights) to reinforce existing relationships and build new ones. As DCD deliver industry-leading events which attract considerable sponsorship revenue, we therefore work to design commercial, content-rich conferences and networking experiences whose content, format and quality is such that: • Attendees take away cutting-edge, insightful regional content from key industry thought leaders, • Sponsors gain access to large, senior and diverse audiences of qualified buyers and purchase influencers, offering a solid, measurable return on investment for our customers, • Sponsors have a platform to set out their thought leadership credential and thereby influence the purchase decisions of prospective customers, • DCD stands out from the competition and creates events which are so compelling that delegates and sponsors come to regard them as truly essential About the opportunity: Reporting to the Event Operations Manager, the Event Operations Executive is a hands-on role supporting the planning, coordination, and delivery of DCD’s live events across LATAM, with a strong focus on sponsor care and support. The role is responsible for managing sponsor operations and event logistics, delivering a high-quality sponsorship experience before, during, and after each event. Working closely with sponsors, Event Managers, and the wider operations team, the Event Operations Executive manages sponsor communications, registrations, and deliverables, ensuring sponsors clearly understand event requirements, timelines, and deadlines. The role plays a key part in optimising sponsor ROI by delivering excellent customer service and ensuring a seamless, well-organised event experience. The role also provides administrative and operational support across the full event lifecycle. Through active involvement in event preparation and onsite execution, the Event Operations Executive contributes directly to the smooth running and successful delivery of DCD events. Key responsibilities • Support the Event Operations Manager in the planning, coordination, and onsite delivery of DCD events across the portfolio, acting as a senior operational lead for defined workstreams, • Take ownership of assigned operational areas, ensuring delivery against agreed timelines, budgets, quality standards, and sponsor expectations, • Own specific operational budgets, tracking spend and reporting into the overall event operations budget, • Build, negotiate with, and maintain strong working relationships with suppliers and contractors, including logistics, furniture, catering, signage, AV, venues, and temporary staffing partners, • Oversee event logistics end-to-end, from pre-show planning and supplier coordination through onsite delivery and post-event breakdown, • Lead the full signage and branding process (print and digital), including timelines, artwork submission, signage schedules, mapping, approvals, and supplier coordination, • Deliver networking events, sponsored functions, and senior-level hospitality (including VIP receptions and hosted dinners) from initial brief through to onsite execution, • Coordinate floor plan development, including redraws, updates, venue approvals, and liaison with general contractors, suppliers, and exhibitors, • Work closely with sales, marketing, and Event Operations Executives to track sponsorship inventory, support sponsor journeys, and coordinate partner communications and deliverables, • Prepare, maintain, and distribute key event documentation, including sponsor manuals, venue documents, onsite briefings, staff schedules, daily diaries, exhibitor lists, floor plans, and operational packs, • Support inbox management and respond to operational queries from sponsors, exhibitors, suppliers, and internal stakeholders, • Provide operational administration, including raising purchase orders, arranging meetings, preparing agendas and minutes, coordinating equipment transport, managing pre-show mailings, and maintaining accurate event files and archives, • Source, order, and oversee onsite services and resources, including AV, office equipment, catering, staff supplies, and operational stock, • Coordinate and supervise temporary staff both pre-event and onsite, including schedules, briefings, and delivery, • Run the onsite organisers’ office, acting as a senior onsite escalation point and supporting smooth day-to-day event delivery, • Identify risks, issues, and opportunities for improvement, completing post-event reporting to capture learnings and support continuous improvement, • Provide operational support across the wider DCD event portfolio and undertake ad hoc duties in line with business needs What you will bring: Skills, Experience & Attributes • Proven experience in event operations, ideally within exhibitions, confex-style events, or large-scale conferences (typically 1–2 years in a similar role), • Strong organisational, administrative, and prioritisation skills, with excellent attention to detail, • Ability to manage multiple workstreams, work to tight deadlines, and remain calm and professional under pressure during live events, • Pragmatic and solutions-focused, with strong problem-solving skills and the ability to think creatively when challenges arise, • Strong written and verbal communication skills, with a professional, service-oriented, and collaborative approach, • Confident team player, comfortable working across departments and with senior internal and external stakeholders, • Self-motivated, accountable, and able to work independently while contributing positively to team delivery, • Experience working with budgets, suppliers, and operational documentation, including floor plans and stand drawings, • Flexible and adaptable, with a willingness to adjust working hours during peak delivery periods Special Requirements • Willingness and ability to travel domestically and internationally to support DCD events, including Europe, Bali, Dubai, India, and the United States, • Flexibility to work outside standard office hours, including evenings and weekends, in line with event schedules and time zones, • Attendance at events is a mandatory requirement due to the onsite nature of the role Our Values: At DCD, our values define how we work together and make decisions. They shape how we support one another and interact with our customers every day. We live by the I ACT values - because how we show up matters. Impact We take accountability for our actions and their effect on others and the business. We embrace a growth mindset, seek feedback, and strive for continuous improvement. Authenticity We act with integrity, respect, and honesty. We communicate openly and align our actions with our values, even in challenging situations. Commitment We’re customer-focused, proactive, and passionate about what we do. We take initiative, go beyond expectations, and demonstrate resilience and perseverance in the face of challenges. Togetherness We value meritocracy and inclusivity, ensuring every voice is heard. We collaborate freely, share knowledge, and work towards common goals, recognising the greater impact we can have as a team. Our values reflect our identity as a company and what we stand for. What we offer: • Hybrid working scheme, • 25 days holiday entitlement, long service leave, and a celebration day off, • Paid sick leave, life assurance, and income protection, • Access to a health cash-back plan, health and wellbeing service, and EAP, • Enhanced employer pension contribution and parental leave options, • Flexible Friday finishes during the summer, • Fresh fruit and snacks in the office, • Cycle to work scheme, • Regular socials and celebrations, • Opportunity for worldwide travel, • Wellness allowance, • Recognition rewards Equal opportunity employer: We are proud to be an equal opportunity employer and we encourage applications from everyone. If you have a disability or special need that requires accommodation, please let us know and we will do everything we can to accommodate.

About Us: Zenith Bank (UK) Limited (ZBUK) is a subsidiary of Zenith Bank PLC, the most profitable bank in Nigeria with an established trajectory of superlative performance, as well a strong pedigree of innovation, resilience, and market dominance. On an annual basis, Zenith Bank PLC amasses a string of notable awards; one of the most recent being listed as the sole Nigerian brand on the World’s top 100 companies in 2023 by the World Finance Magazine. Zenith Bank (UK) Limited (ZBUK) was set up with a clear strategy to leverage trade and investment flows between Nigeria and Europe, by providing intermediary banking services and facilities for trade-related working capital and capital expenditure. Zenith Bank recognizes the importance of leveraging a highly skilled workforce to achieve its strategic and operational goals. The bank is committed to providing an environment that is conducive for effective performance by availing all staff the necessary learning opportunity. We value the well-being of our staff and we encourage them to strike a balance between their work and personal lives, thereby creating a healthy atmosphere for personal development and career success. With the introduction of new services here in the UK and our unparalleled knowledge of business with Africa, our 5 year strategy ensures “Controlled Growth” as we aim to become the Bank of choice for businesses wishing to transact in the African continent. Role Overview: The Senior Relationship Manager (RM) role within this team is to build and acquire highly proactive, long-term, internal and external business relationships to grow and develop a portfolio of clients that generate sustained revenue. A key element of this role is the RM engaging with our existing Zenith Group business. The Senior Relationship Manager will use their experience and knowledge to help clients manage their investments, and wider wealth management and banking needs. Role Responsibilities: Principal Accountabilities Management - Build, Retain and Manage a Portfolio of Clients: New business origination via Referral Programme leveraging the operating business model: Identify, develop and secure new relationships with a range of Zenith UK and Zenith Group partners across the target jurisdictions or geographies to increase new client acquisitions. Understand Zenith UK “Value Proposition” to increase business flow. The role holder will be responsible for maintaining regular proactive contact and rapid reaction to client approaches and where needed, provide support to existing clients in retaining revenue streams. The role holder will develop relationships with other parts of Zenith Group to ensure clients are managed in the most appropriate way. In doing this, they will have joint responsibility with internal colleagues for the end to end client experience, ensuring client satisfaction. The RM will also lead initiatives with external business introducers, trade associations, solicitors and accountants assuring that all commercial activity is coordinated and supervised by their line manager. Key accountabilities – production New business origination: • Identify, develop and win new relationships through personal and client referrals, and Zenith Group internal networks including Business Development and onshore (Africa) colleagues, • Achieve personal targets for new clients, assets and revenues, • Actively refer relevant business to other parts of Zenith UK and the wider Zenith Group Financial Solutions: Provide Innovative and world class financial solutions to meet client needs including: • Banking: offer full range of banking and deposit services, • Balance sheet: offer banking, credit and FX products to support a wide range of clients’ needs, • Wealth Advisory: identify wealth and tax planning needs referring these clients to Zenith’s preferred partners so that experts in fiduciary solutions, wealth planning and structuring services plus trusts and estate planning can meet our clients’ needs and expectations, • Investment Management: offer a range of services depending on client demands, including modelled bespoke discretionary and advisory portfolios solutions outsourced by Zenith through preferred partners Key accountabilities Sales management and Financial Performance • Achieve and exceed asset, revenue and margin targets with the balance of affordability, cost discipline and risk & control management, • Developing and executing the strategy and driving consistent, high quality delivery. The RM is the implementer of change through client needs analysis, business prioritization, and resource management, • Actively drive own Business Plan revenue and asset gathering through effective sales management., • Actively support the acquisition, servicing, development and retention of clients to achieve the business plan, • Take ownership for the monitoring of own risk asset portfolio, • Lead by example meeting all governance standards, • Identify commercial opportunities and implement solutions that enhance the client experience, • Inform senior management of opportunities and threats within the business environment Business Assurance • Ensure effective governance; consistently meeting fiduciary and regulatory expectations, • Contribution to create an understanding of, and culture in the Wealth Management Team, of the right way to do business, driving performance excellence in Business practices and measure, and maintaining high standards of adherence to policies and procedures, • Display appropriate skills as well as the technical knowledge to act as a competent RM according to FCA Approved Persons, • Ensure conformance with applicable standards, and effective remediation, management and escalation of any issues through applying an appropriate risk-based approach. Areas of focus include: • Client due diligence and on-board, • Client relationship management, • Record keeping, through the adoption of CRM, • Client reviews, • Quality assessments, • Client order execution, • Complains handling, • Regulatory compliance (including but not limited to Treating Customers Fairly, Know Your Customer, suitability and appropriate documentation), • Training & Competence, inclusive attending all mandatory training, FCA registration and adherence with internal and external policies Client Experience • Drive a client-centric culture by ensuring that the Wealth Management Team delivers an exceptional client experience, • Promote Zenith products and services based upon an in-depth understanding of client’s needs Internal Relationship Management Develop relationships & cross selling opportunities with other departments of Zenith Group to ensure clients are managed and new opportunities developed in the most appropriate way, enabling effective management of clients as required. In doing this, have joint responsibility with internal colleagues for the end-to-end client experience, ensuring client satisfaction. Proactively engage with the business when required to support any business and change management. Clients (Internal and External) In this role, the Senior Relationship Manager will build and manage portfolios of up to c.100 clients whose value held with Zenith UK are above £50k. Internal stakeholders included. To execute and deliver on Zenith Group operating model we need to work as one single cross-business Team. Regulatory Responsibilities Compliance with the FCA/PRA’s Individual Conduct Rules as outlined below in this job description. Skills/Knowledge Required: Professional/technical experience • Broad experience of the financial services industry, particularly in the areas of retail regulated products and services to high network customers, and asset management, • Strong relationship skills with experience of managing and handling sophisticated needs of individuals and families, • Experience of building a client-base using internal and external networks, • Effective in gaining an in-depth understanding of client needs and advising on a diverse range of wealth management solutions, • Detailed regulatory knowledge of the UK regulatory requirements and an overall understanding of the business impact of the regulatory environment, • Full compliance with the FCA’s statements of Principle for Code of Practice for Approved Persons, • Evidence competence in performing the controlled function Academic and professional qualifications • Educated to a degree level, • Minimum of 5 years work experience in similar or related role, • Hold appropriate professional qualifications as an FCA Approved Person and to be compliant with requirements under RDR Personal attributes • Excellent interpersonal and communication skills, • An excellent command of the English language with strong written and verbal communication skills and be able to communicate effectively across all levels. A numeric aptitude is desirable., • Entrepreneurial spirit but also with a collegiate approach, • Embraces challenge and an evolving/changing environment, • Constructive approach with the ability to relate to and accommodate a diverse range of personalities, • Role model in the management and potential for leadership of people, • Client focused in all activities, • High levels of integrity and able to quickly form positive working relationships with others, • Organised and disciplined in approach This is a permanent position paying up to £85,000 based on experience

This role is based in Harrods, full time (40 hours) and to start in the next few weeks. WHO WE ARE: We have been Making Childhood Memories since 1990, with products, services and experiences that are safe, happy, and filled with sunshine. Family really is at the heart of everything we do. CUSTOMER We keep our customers, big and small, at the heart of our business. We take pride in our Trotters Touch customer journey and believe that “Great Service is Good Business.” We bring our product expertise to life on the shop floor and ensure it sparkles for every customer, every time. TEAM We see true value in growth and development. We embrace uniqueness, play to each other’s strengths, and thrive as a high-performing team, always sharing knowledge and passion for our products and services. COMMERCIAL We know an opportunity when we see it. We are empowered, creative, and proactive in our pursuit of commercial excellence, always thinking ahead and driving success through smart, customer-focused decisions. OPERATIONS We strive for operational excellence across all touchpoints. We drive efficiency, create seamless processes, and ensure everything behind the scenes works perfectly to support our teams and customers. THE ROLE Our Concession Managers are the ambassadors and guardians of our brand within a host store environment, leveraging our four pillars of retail excellence to lead our Concessions with entrepreneurial flair and commercial brilliance. As a Concession Manager at Trotters, you will nurture our business and drive it forward. You will ensure the achievement of KPI’s through genuine customer connection, maximising sales opportunities, and instilling excellence in your team. You will enhance sales and service by fostering an environment of passion for the brand, equipping your team with in-depth knowledge of our collections across all our customer touchpoints MAIN RESPONSIBILITIES · Leverage our 4 pillars of retail excellence to drive achievement of your Concessions performance budgets and KPI’s. · Create excellent team participation, contribution & engagement, implementing effective incentives to inspire them to achieve excellence. · Ensure the team are expertly delivering best practice with enthusiasm and consistency. · Facilitate team-member learning and knowledge share - ensure detailed and up-to-date knowledge of Merchandising, replenishment and housekeeping best-practice to ensure the highest standards of presentation for all aspects of your Location. · Role-model and coach team on comprehensive product knowledge - particularly current season and iconic products, alongside specialised services such as shoe-fitting and Hairdressing. · Foster a dynamic sales environment, and coach team members in delivering a natural approach to sales - cascading your strong understanding of local market, customer profiles and shopping behaviour to your team to maximise sales and increase customer loyalty. · Ensure teams effectively capture customer data at POS and understand how this transforms customer relationship management, reporting regularly on customer insights. · Showcase fantastic commerciality through precise knowledge and insightful analysis of location product and figures; develop commercial actions and hold regular management meetings to ensure delivery against budgets, review risks and opportunities to influence positive action. · Identify and execute marketing opportunities within brand guidelines and drive success of all promotions, ensuring team involvement across all promotional activities. · Ensure continuous personal and team training & development, utilising cascaded resources to keep up to date with current business focuses. · Train & support team members at all levels on a pro-active and re-active basis, identifying areas for improvement; manage and document all performance matters, feeding back to the Regional Manager. · Proactively identify, anticipate, and resolve recruitment needs in partnership with the Regional Manager, underpinned by a high level of team understanding, effective succession planning and ongoing networking. Effectively manage onboarding of new starters. · Ensure team adherence to store administration, systems, and processes within company guidelines, drawing on excellent organisation skills and a competent knowledge and understanding of company business systems such as Quinyx and Eurostop. · Protect the assets of the Business by ensuring the location meets the required Company standard and legal compliance in Health & Safety, Maintenance and Loss Prevention. Sample regularly and take any corrective action. TOOLS OF THE TRADE · Experience managing retail teams, preferably within the premium space. · A natural and empathetic leader, well versed in coaching and developing team members. We would love someone who can harness the relationship between nurturing individual strengths and fantastic succession planning. · Excellent commerciality, able to implement and drive initiatives to achieve outstanding outcomes. · Demonstrable retail sales expertise, able to influence customer behaviour through elevated service, VM and excellent product knowledge and brand awareness, imparting this on your team. · Strong numerical capability - handy for reporting purposes as well as confidently walking customers through pricing, percentages, and promos. OUR VALUES We Think Customer First We ensure that our customers, and the children we design for, are our very top priority. The magic of our stores is reflected in our evolved digital channels. Our campaigns, product edits and excellent customer service makes shopping with us a joy. We Respect, Support and Build Trust - With our Team and Customers We respect and support all our team members, wherever they work, and whatever their role. We are one family with our suppliers and partners. Through our actions, we Inspire loyalty and build a community with our customers. We Grow and Learn Together We are all brand ambassadors, and we learn and grow together. Our head office, logistics and retail teams all collaborate to support the business. We Invest In our team and share knowledge and skills so that the Trotters spirt always shines bright. We Embrace Creativity Across our digital stories and our magical stores, we show creative spirit. We make emotional, genuine connections and bring childhood stories to life in our unique way. We are true heritage, yet modern in spirit. We Show Expertise and Pride in All That We Do We are specialists and we are proud of what we do. We go the extra mile to develop our knowledge, Including craftsmanship, In-store services, size guides and ethical manufacturing. Trotters is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer.

Purpose: The National Accounts Sales Manager – Dealers is responsible for managing, developing, and accelerating growth within Kinetico UK’s national dealer network. This role focuses on strengthening strategic partnerships, improving commercial performance, and supporting dealer partners to maximise sales through both Kinetico-generated leads and their own customer acquisition activities. The role will champion a data-led, relationship-driven approach to account management, ensuring dealer partners are equipped, engaged, and aligned to deliver sustainable growth. A strong understanding of the challenges faced by small to medium-sized businesses is critical to building trust, driving performance, and embedding long-term, mutually beneficial partnerships. Key Areas of Responsibility: Dealer Network Strategy & Leadership • Deliver the dealer channel strategy in line with Kinetico UK’s residential growth objectives., • Own and manage key national dealer relationships, ensuring high engagement and alignment., • Develop and implement joint business plans to drive growth, market penetration, and performance., • Set clear expectations, KPIs, and performance standards across the dealer network., • Provide regular performance insights and strategic recommendations to the Head of Residential Sales. Dealer Performance & Revenue Growth • Drive revenue growth across the dealer network through structured account management and performance tracking., • Maximise conversion of Kinetico-generated leads within dealer territories., • Support dealers in increasing their own sales generation and closing effectiveness., • Identify underperforming accounts and implement targeted improvement plans., • Ensure dealer activity aligns with Kinetico’s commercial strategy and growth targets. Data-Driven Account Management • Monitor dealer performance using key metrics such as lead conversion, revenue, pipeline, and activity levels., • Use data and insights to identify trends, opportunities, and areas for improvement., • Conduct regular performance reviews with dealer partners, providing clear, actionable recommendations., • Leverage CRM (Salesforce) and reporting tools to track performance and optimise outcomes., • Drive accountability through structured reporting, forecasting, and follow-up. Dealer Capability & Business Development • Support dealers in developing their sales capability, processes, and commercial approach., • Share best practices across the network to improve conversion, customer engagement, and growth., • Provide coaching and guidance on lead management, pipeline discipline, and closing techniques., • Collaborate with Technical Support & Training teams to ensure dealers are fully equipped with product and technical knowledge., • Identify capability gaps and implement targeted development initiatives. Customer Experience & Brand Standards • Ensure dealer partners consistently deliver a premium customer experience aligned with Kinetico’s brand values., • Monitor customer feedback, complaints, and service quality, implementing corrective actions where required., • Promote consistent standards in customer engagement, sales approach, and brand representation., • Embed a customer-first mindset across the dealer network. Collaboration & Cross-Functional Alignment • Work closely with Marketing to optimise lead generation, allocation, and campaign effectiveness., • Partner with Customer Service teams to ensure seamless lead handover and follow-up., • Collaborate with Service and Technical teams to support dealer success and resolve issues., • Act as the voice of the dealer network internally, providing insights to support continuous improvement. Continuous Improvement & Network Development • Identify opportunities to enhance dealer network performance, structure, and geographic coverage., • Support onboarding and integration of new dealer partners where required., • Drive initiatives to improve efficiency, profitability, and scalability of the dealer channel., • Continuously refine account management strategies to maximise effectiveness and growth. Key Competencies: · Account Management Excellence – strong ability to manage, grow, and develop strategic dealer relationships. · Commercial Acumen – focused on revenue growth, profitability, and performance optimisation. · Empathy & Relationship Building – understands SME challenges and builds trust-based partnerships. · Data & Analytical Thinking – uses data to drive decisions, performance, and continuous improvement. · Influence & Negotiation – able to drive performance and alignment without direct control. · Customer Orientation – committed to delivering excellent customer outcomes through partners. · Collaboration – effective cross-functional partner across sales, marketing, and service teams. · Performance Management – disciplined in setting expectations, tracking progress, and driving accountability. · Communication – clear, professional communicator across internal and external stakeholders. · Adaptability – able to operate across diverse dealer environments and market conditions. Qualifications and Experience: Education • Degree (or equivalent) in Business, Sales, Marketing, or related discipline (desirable but not essential). Professional Experience • Proven experience (5+ years preferred) in key account management, national accounts, or dealer network management., • Demonstrated success driving revenue growth through indirect sales channels or partner networks., • Experience working with or supporting small to medium-sized businesses., • Strong track record of building and maintaining long-term commercial relationships., • Experience using performance data and KPIs to drive account growth and improvement., • Experience collaborating with marketing, service, and operational teams. Technical Skills • Proficiency in CRM systems (Salesforce preferred) and Microsoft Office., • Strong analytical capability with the ability to interpret sales performance data and trends., • Understanding of sales processes, pipeline management, and lead conversion strategies. Additional Assets • Experience within water treatment, home improvement, or related industries (advantageous)., • Full UK driving licence and willingness to travel nationally., • Experience managing dealer, franchise, or distributor networks (highly advantageous). Organisational Context: The National Accounts Sales Manager – Dealers is a key role within Kinetico UK’s Residential Sales structure, responsible for driving performance and growth across the national dealer network. Reporting to the Head of Residential Sales, the role ensures dealer partners are fully supported, aligned, and equipped to deliver strong commercial outcomes and exceptional customer experiences. Working closely with Sales, Marketing, Customer Service, and Technical teams, the role acts as a critical link between Kinetico and its dealer network, supporting sustainable growth, strengthening partnerships, and maximising the effectiveness of the indirect sales channel.

FX Account Manager Salary £35-50k plus high uncapped OTE Location: Central London Benefits - Extensive plus strong career progression The Client My client operates within the FX and payment solutions space, combining a relationship‑driven account management model with a technology‑as‑a‑service platform. They are a fully authorised payments institution with established banking infrastructure and strong liquidity partnerships. Following consistent year‑on‑year growth, this is an exciting stage to join the business. They are now looking to bring in an additional FX Account Manager(s) to support and accelerate their next phase of expansion. As an FX Account Manager stepping into this environment, you’ll thrive if you’re passionate about consultative selling and eager to develop your skills in a fast‑moving, high‑growth financial technology setting. The Role: • Research and identify market opportunities for new customer acquisition, • Cold call and email prospective clients promoting the company’s products and services, • Brilliant customer service, which will be demonstrated in how you manage client relationships through the sales process, • Work in conjunction with other members of staff in presenting a professional image in a face-face environment., • Drive to achieve monthly targets by Identifying, assessing, and selling prospects on the value you can bring to their respective business, • Demonstrate a high standard of business and personal ethics, always adhering to high regulatory standards, • Take an active interest in learning about new products and approaches to selling them, • Contribute to team discussions on market events, prospect opportunities, • Working in alignment with management to bring in new opportunities What will you need to be successful FX Account Manager? • An unrelenting focus on the needs of the customer, both now and in the future, • Strong collaboration skills and ability to prioritise in a fast-paced environment, • Excellent verbal and written communication skills, • A genuine interest to develop and learn more about FX, working in a collaborative team environment, • Please note- all sales development representative(s) applying must be able to demonstrate a clear track of sales achievement

Global Account Manager – EMEA Location: London Compensation: Excellent base salary + uncapped commission + high overachievement incentives Own Strategic Accounts Across the Americas – In a Business Shaping Global Commodity Markets A global commodity intelligence provider is looking for a Global Account Manager to take charge of 15–20 high-value, US-headquartered accounts across metals, agriculture, energy transition and beyond. This is a senior, commercially critical role where you’ll build transformative partnerships, align insight with strategy, and unlock long-term growth across a global client base. You’ll work cross-functionally with product, pricing, and editorial to deliver value that sticks — and be rewarded accordingly. What’s On Offer • Excellent base salary with uncapped commission, • High overachievement incentives for exceeding target, • Portfolio ownership across global, multi-market clients, • Hybrid working with commercial autonomy and flexibility, • Be part of a performance-driven team in a business backed by private equity and purpose What You’ll Be Doing • Manage and grow a portfolio of strategic, multi-national client accounts, • Align products and services with long-term customer goals, • Map workflows to uncover new opportunities across verticals and use cases, • Collaborate cross-functionally to deliver client success, • Contribute to a metrics-driven culture that values momentum and integrity What You’ll Bring • Proven experience in enterprise B2B sales or strategic account management, • Ability to work across complex, often global, client structures, • Strong commercial judgement, consultative approach, and confidence in the room, • Salesforce (or similar) fluency and disciplined account planning, • Curiosity, accountability, and a drive to win Who This Suits A commercially sharp, relationship-first account leader who knows how to scale trust, spot opportunity, and deliver consistent growth. You’re comfortable working across borders, uncovering value, and earning a seat at the table. Apply now for a confidential conversation with Walker Lovell.

Company: Timebeat.app Location: London UK Type: Full-time Reports to: Head of Sales Role overview Timebeat.app is hiring a Partner Manager to build and grow our partner ecosystem. You’ll be responsible for sourcing and onboarding new partners while also managing existing partners to drive revenue, retention, and mutual success. This role blends relationship management, commercial execution, and cross-functional coordination to ensure partners are enabled, active, and delivering value. Key responsibilities Partner acquisition (new partners) • Identify, target, and recruit new partners (resellers, MSPs, SIs, VARs, OEMs, and strategic tech partners) aligned to Timebeat’s ICP, • Own the partner pipeline: outreach, qualification, negotiations, deal structure, and onboarding, • Define joint value propositions and partner motions (referral, resale, co-sell, integration), • Support contracting basics: commercials, margin models, MDF/co-marketing, and partner agreements (with internal support) Partner management (existing partners) • Act as the primary point of contact for current partners, driving adoption, enablement, and performance, • Create joint account plans, quarterly business reviews (QBRs), and success metrics (pipeline, bookings, activation, retention), • Enable partners with training, messaging, collateral, and playbooks; ensure they can pitch, sell, and implement effectively, • Spot risks early (low engagement, misalignment, delivery blockers) and execute recovery plans, • Coordinate internally with Sales, Product, Engineering, and Customer Success to remove friction and deliver partner outcomes Program and operational excellence • Improve partner processes: onboarding, certification, lead registration, deal tracking, and reporting, • Maintain partner CRM hygiene and forecasting accuracy, • Feed market insights back into product and GTM teams—especially partner requirements and competitive intelligence What you’ll bring Required • 3+ years in partnerships, channel sales, alliances, or partner success in B2B SaaS/tech, • Demonstrated ability to source and close new partners and then grow them into productive channels, • Strong commercial instincts: pipeline building, negotiation, and driving measurable outcomes, • Excellent stakeholder management—comfortable with both execs and technical teams, • Highly organized with strong written communication and CRM discipline Nice to have • Experience with channel models (reseller, referral, MSP, SI), co-sell motions, or marketplace partnerships, • Familiarity with observability/monitoring, networking, infrastructure tooling, or developer-facing products, • Experience building partner programs from scratch (tiering, enablement, certification, MDF) Success metrics (examples) • Number of new partners signed and onboarded (per quarter), • Partner-sourced pipeline and revenue, • Activation rate (partners trained, certified, and selling), • Deal velocity and win rate on partner-led opportunities, • Partner retention and satisfaction (QBR outcomes, renewal/expansion support) Working style • Proactive, self-directed, and comfortable building in ambiguity, • Customer- and partner-obsessed: focused on creating repeatable win-win outcomes, • Data-driven and action-oriented: clear priorities, measurable progress, fast iteration

ABOUT US Total Management Group is widely recognised as a world-leading provider of event and travel solutions. We are currently seeking a motivated candidate to join our fast-growing Events division, Total Management Events. With a wealth of experience, strong supporting services, and a commitment to our values, Total Management is renowned for delivering seamless, thought-out, and top-quality event and travel solutions to global corporate clients, leading brands, and respected industry names. At Total Management Group you have the opportunity to join a creative and dynamic team, providing unique and personalised experiences, elevating the ordinary and striving for excellence. This role offers a fantastic opportunity to develop your skills and grow within the event management industry. ABOUT THE JOB As Event Manager, you are responsible for the successful project delivery of events across our key accounts, taking accountability of everything from product sourcing and distribution through to completion. This is an opportunity to grow in this hands-on multifaceted fast paced role. Working on event briefs, client proposals and merchandise requests for some of the leading brands and industry names. Enhancing our client and customer experience by working creatively, proactively and thinking outside of the box. Overcoming business challenges, providing solutions, developing relationships, and working to deadlines. KEY RESPONSABILITIES Event Planning, Logistics and Coordination: • Assist with event logistics, including managing invitation lists, tracking RSVPs, and supporting attendee communication., • Conduct research on global venues and locations., • Support in researching, selecting, and coordinating with vendors (venues, catering, AV, etc.), assisting with contract administration, and maintaining positive vendor relationships., • Assist with site visits and coordinate with onsite personnel as directed., • Support the planning of event aspects from conception to completion, including contributing to the development of detailed timelines and run-of-show documents., • The role will require travel Budget and Financial Administration: • Assist with managing event budgets for small to medium-sized events, tracking expenses, reconciling invoices, and supporting post-event financial tasks., • Coordinate shipments, printing requests, and other event-related expenses. Relationship Support: • Support in building and maintaining positive relationships with clients, suppliers, strategic partners, and internal stakeholders., • Ensure compliance with all relevant policies and procedures under guidance. Technology and Tools: • Gain a good understanding of Event AV and production by supporting senior team members., • Utilise event management software (e.g., Cvent) and other digital tools for event communications, registration, and reporting under supervision., • Proficiency with Google Suite. Time, Communication and Reporting: • Support communication across departments and assist in providing timely project updates to internal leadership and clients., • Contribute to producing event evaluation summaries and recommendations., • Maintain event calendars and assist with providing reporting to relevant stakeholders., • Demonstrate strong time management, problem-solving, and organisational skills., • Ability to anticipate needs, prioritize tasks, and work effectively to deadlines. Required Skills and Experience: • Approximately 2-3 years of experience in event support, coordination, or management in an agency, production company, or similar environment., • Excellent oral, written, and presentation communication skills., • Developing problem-solving, negotiation, and critical thinking skills., • Ability to work effectively under pressure and meet deadlines in a fast-paced environment., • Ability to collaborate effectively with internal teams, external clients, and vendors., • Self-motivated with an ability to work remotely with video calls and collaborative tools., • High level of organization and attention to detail, with a focus on accurate tasks and documents., • Willingness to travel and work after-hours as required for events., • Fluency in English is essential and proficiency in other languages is a bonus. WHY TOTAL MANAGEMENT We strive to be an equal opportunity employer, providing career development and growth with competitive salaries. We have an employee focused culture and an active employee engagement. Recognised as one of The Sunday Times Best Places to Work in 2025 and 2024. Working closely with the UK (London) and US (New York) office and traveling with clients to execute events globally, there will be traveling and spending periods of time abroad, for client site visits and to facilitate events. This role offers a significant opportunity to learn and grow your event management career. WHAT IS ON OFFER • Competitive salary, • 25 days annual leave plus bank holidays, • Hybrid working, 4 days in the office and 1 day from home, • Additional 14 days per year work from home, • Medicash medical based benefit scheme, • Tech & Cycle Scheme, • Preferential Travel Rates, • Monthly Pay Day Meals & Company Socials

• Enterprise Account Manager, • £85,000 - £120,000 | Double OTE, • London, UK | Hybrid working An award-winning, fast-growing technology services provider is expanding its commercial team and is seeking a talented Enterprise Account Manager to nurture and grow strategic customer relationships. With impressive year-on-year growth and a reputation for delivering high-quality managed services, the business combines ambitious scaling with a collaborative, supportive culture where everyone contributes and shares knowledge. This is a genuine opportunity to join a thriving environment where your ideas are valued, your success is recognised, and your work directly impacts customer satisfaction and revenue growth. The Enterprise Account Manager will act as the primary relationship owner for key enterprise customers, ensuring they achieve maximum value from the services they receive while identifying opportunities to expand partnerships. Role Highlights – Build and maintain trusted relationships with senior stakeholders across enterprise client accounts – Lead regular service reviews and strategic account meetings – Identify upsell and cross-sell opportunities within existing customer relationships – Collaborate with consultants, architects and delivery teams to ensure exceptional service – Manage contract renewals while improving customer engagement and satisfaction You Will Need – Experience in enterprise account management within cloud, SaaS, or managed services – Strong relationship-building skills with stakeholders at multiple levels – A proven history of growing customer accounts and delivering revenue expansion – Confident negotiation and contract management experience – A proactive mindset with strong problem-solving and organisational skills Why You’ll Love It – Vitality private healthcare including GP access and Bupa dental cover – £250 work-from-home set-up allowance – 25 days holiday plus additional leave with tenure – Life insurance cover – Comprehensive training and development programmes – Progressive parental leave policies with enhanced maternity benefits – Flexible hybrid working to support work-life balance – On-site gym facilities Apply today to take the next step in your career as an Enterprise Account Manager within a forward-thinking organisation committed to long-term success and inclusive hiring. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Due to a high number of applicants, we are only able to respond to successful candidates.

Overview We are seeking an experienced and relationship-driven Account Manager to support and grow key client partnerships within the hospitality sector. This role will focus on delivering exceptional service, managing client accounts, and identifying opportunities to maximise value, retention, and revenue across assigned portfolios. Key Responsibilities • Manage and develop long-standing client relationships across hotels, restaurants, and hospitality groups., • Serve as the primary point of contact for clients, ensuring operational excellence and service delivery., • Understand client needs, commercial objectives, and market trends to provide proactive support and tailored solutions., • Oversee the onboarding and ongoing management of new and existing accounts., • Monitor performance metrics, client satisfaction, and contract compliance., • Work closely with internal teams (operations, marketing, finance, product, and service teams) to ensure seamless delivery., • Forecast account performance, prepare progress reports, and present insights to senior management., • Identify opportunities for upselling, cross-selling, and expanding service offering across client portfolios., • Resolve client queries effectively and in a timely manner, maintaining a high level of customer service., • Attend industry events and client site visits where required. Skills & Experience Required • Proven experience as an Account Manager or Client Relationship Manager within the hospitality industry (hotel, F&B, catering, or service-led environment preferred)., • Strong communication and interpersonal skills with the ability to build rapport and trusted relationships., • Commercial awareness and confidence in identifying business development opportunities., • Excellent organisational skills and ability to manage multiple accounts simultaneously., • Analytical mindset with experience working with KPIs and performance reporting., • Self-motivated, proactive, and solutions-focused approach., • Proficiency in MS Office and CRM systems.

About Berge Bulk Situated within Singapore's vibrant maritime hub, Berge Bulk leads innovation in the shipping industry. Embracing their vision of leading the world towards a zero-carbon future through safe, efficient, and sustainable shipping practices, Berge Bulk is making significant strides in technological advancements. With a goal to achieve carbon neutrality by 2025, Berge Bulk is actively shaping the future of shipping. This strategic pursuit reflects their commitment to maritime technology leadership. Berge Bulk’s three key milestones Berge Bulk has set an ambitious decarbonization timeline which consists of three key milestones… • Offsetting 100% of Scope-1 carbon emissions from 2025., • Build and operate a zero-emissions vessel by 2030., • Achieve zero-emissions fleetwide by 2050. Download our Brochure to find out more about Berge Bulk Purpose of the Job Reporting to the Operations Manager and based in the London Office, this role supports the Commercial & Operations Department to ensure operations prompt support to the fleet allocated to them and Fleet-wide emissions reporting tasks. The role requires that voyage related transactions requested from the operators are in compliance with the Contract of Affreightments (COAs), Charter Party (CP) terms, vendors’ agreements and internal policies. This role is a hybrid role and acts as support to the Operations Team in London UK and being the liaison with the OPC Lead and Accounting Departments in Singapore, both internally and externally. Job Accountabilities/Key Responsibilities • Responsible for daily operations of the fleet and be able to maximize profits through managing the end-to-end operations of voyage and time-chartered vessels efficiently and effectively., • Manage Cargo Care and Hold Cleanliness matter for assigned vessels on day-to-day operations functions in close cooperation with the ship staff and Port Captains., • Ensure transparent and professional relationship is established and maintained with charterers, head owners (in case of chartered in vessel) and other service providers. Closely cooperate with masters, agents, terminals and stevedores so as to ensure ships have a smooth turn around., • Coordinate release of bills of lading, re-documentation and switching of bills. Handle letters of indemnities, cargo certifications and condition surveys etc., • Proactively plan and manage to optimize voyages in terms of route planning, weather routing, cargo stowage planning, bunker planning, appointment of port agents etc. Provide voyage and time charter instructions to Masters and convey expectations and then follow up to monitor compliance., • Participate in projects and ad-hoc tasks as required by the Operations Managers / Head of Operations., • Prepare report and support on voyage closure and invoicing with reconciliation of accounts for Emissions-related regulations (EU ETS, Fuel EU and other emissions regulations in force)., • MOHA Account reconciliation and transfers of EUA’s., • Reconciling EUA Hedges vs Actuals on the respective voyage., • Liaise with Trading Team for EUA purchases and hedging, • Issue freight invoices in accordance with contractual terms, • Raise hire statements towards time-charterers and arrange hire payments on time-chartered ships on a timely basis, • Ensure freight and hire incomes are received by the due dates, • Process port disbursements and suppliers’ invoices by the stipulated dates, • Update and maintain voyage information in IMOS on a timely basis, • Reconcile proforma and final hire statements for redelivered shipments, • Finalize voyages within the internal accounting deadline., • Liaise with Accounting Departments of counterparties including customers/charterers, agents, bunker suppliers and towage companies on charterer/suppliers’ compliance requirement, • Resolve receipt or payment timeline issues with Accounting Departments of counterparties, • Provide timely accounting-related feedback to operators and charterers on customers late payment, invoicing or internal compliance requirement, • Undertake additional tasks and projects as assigned by the Operations Manager. The ideal candidate is a team player who is outgoing and interacts well with multiple stakeholders, both internal and external. A customer-focused and detail-oriented individual, the candidate is also trustworthy and relatable. When put under pressure, he/she is flexible, innovative and is able to think outside the box for a solution to a problem. The candidate must possess excellent communication skills and be able to manage tight deadlines in different time-zones, keeping an open mind to working after office hours and weekends as required by the business. Qualifications & Experience: • Minimum Diploma in Maritime Studies, Business Management, or a related discipline, • At least 1 year of relevant experience in shipping or commercial operations, preferably within dry bulk or tanker segments and/or with a shipowner, operator, or broking house, • Proficient in Microsoft Excel, • Experience with IMOS is preferred, • Finance or Accounting experience would be an advantage

Account Manager Location: London Salary: £60,000 - £90,000 depending on experience Skills: Account Management, Relationship Management, Institutional Investors, Asset Management, BuySide, Hedge fund, EMS, OMS, PMS, Risk, Fixed Income, Equities, Derivatives I am working exclusively with a Trading Systems Fintech who provide services to the Institutional Investors. You will be part of a dynamic team that wants to build upon there already strong relationships and client within the market providing electronic execution and order management services while supporting risk requirements. Our client is looking for an experienced Account Manager to retain and build on existing revenue and drive sales forward throughout UK & Europe. In this role you will be responsible for establishing new relationships and strengthen connections already in place. Responsibilities • Exceed sales retention targets, • Manage and develop key client relationships, • Identify and report on new business development opportunities, • Develop strong internal relationships with other Sales divisions to promote cross-selling opportunities., • Key client contact – network within existing client, lead generation, up selling,, • Have a minimum of 3 years’ experience in Account Management or Relationship Management role or equivalent, • We are seeking candidates with market experience and knowledge Front Office Trading and Risk Management Solutions, • Have a strong understanding of the Capital Markets including the Fixed Income and Equities market. Having broad based knowledge around order and execution life cycle, • Excellent Interpersonal skills to interact and influence different internal departments, senior management and clients, • Analytical skills and critical thinking: ability to analyse complex issues, challenge others ideas and come up with own suggestions For more information please apply to Felix @ Artemis Talent Account Management, Relationship Management, Customer Success, Asset Management, BuySide, Hedge fund, EMS, OMS, PMS, French, France, Fixed Income, Equities, Derivatives

About the Company Our client is an innovative business operating in the electric mobility and urban transport sector, focused on designing and delivering premium products that make commuting more enjoyable, efficient, and sustainable. With a strong reputation for engineering excellence and design-led innovation, the company is committed to accelerating the adoption of healthier and more sustainable personal transportation solutions. The business is entering an exciting growth phase, with new product launches planned across European and international markets, making this a great opportunity to join a dynamic and forward-thinking team. Customer Experience Manager Our client is seeking a Customer Experience Manager to support the continued growth of the business as it expands its product offering and market presence. This is an exciting opportunity to play a key role in shaping the customer journey across both direct-to-consumer and retail channels. The successful candidate will combine strong relationship-building skills with a hands-on approach to operational support and customer service. You will work closely with internal teams including engineering, technical support, operations, and logistics, as well as external partners such as retailers and service providers. This role requires someone who is proactive, organised, and customer-focused, with the ability to communicate clearly and confidently both verbally and in writing. The Role The Customer Experience Manager will be responsible for ensuring a high standard of support across the company’s customer and retailer network. This is a varied and hands-on role which includes working with existing systems while also supporting the implementation of new tools and processes. You will build trusted relationships with customers and retail partners, helping them better understand the company’s products and services while ensuring issues are resolved efficiently and professionally. A high level of energy and adaptability is required, as the role involves supporting multiple functions including customer support, operations, events, and product demonstrations. Mechanical knowledge is not essential but would be advantageous. Key Responsibilities • Manage incoming technical and service enquiries through the internal ticketing system from customers and retailers across international markets, • Liaise with technical support and engineering teams to resolve product-related issues, • Coordinate with service partners, workshops, and third-party logistics providers when required, • Support retail partners and technicians in resolving technical issues and booking servicing or repairs for direct customers, • Raise orders for spare parts and repair services, • Work with courier and shipping providers to organise transport of products between customers, retailers, and service locations, • Use and maintain internal business systems including CRM, e-commerce platforms, customer service tools, and project management software, • Assist with the implementation of new operational systems and processes, • Support warehouse operations by identifying and escalating stock issues to relevant product managers, • Attend industry events and trade shows when required, • Provide customer support and technical assistance via phone, email, video documentation, and in person, • Deliver product demonstrations to retailers, customers, and media representatives, • Collaborate with engineering and product teams to improve product quality, manufacturing, and design based on customer feedback, • Support occasional manual handling tasks related to shipping, product demonstrations, or customer deliveries, • Confidently demonstrate products both in person and through video content What’s on Offer • A dynamic and collaborative working environment within a fast-growing technology-driven business, • Opportunities for career progression in a rapidly evolving industry, • The chance to work with innovative products at the forefront of sustainable mobility, • A competitive benefits package designed to support professional development and long-term career growth

Job Description Title: Sales Associate Reports To: Store Manager/ Concession Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail. Job Purpose To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards. Key Responsibilities Customer Service & Sales • Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs., • Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives., • Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up., • Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies. Product & Brand Knowledge • Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage, • Communicate brand stories and product features with confidence and clarity, • Stay updated on new arrivals, seasonal launches, and promotional activities Boutique Operations • Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines., • Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy, • Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture Skills & Qualifications • Mandarin speaker, • Minimum 1 year of experience in retail, preferably luxury or premium, • Strong interpersonal and communication skills, • POS system knowledge and basic MS Office familiarity, • Fluent in English (additional languages preferred), • Passion for fashion, customer service, and luxury brands Person Specification • Outgoing, polished, and professional demeanour, • Service-driven and problem solving, • Team player with a proactive attitude, • Detail-oriented, punctual, and dependable, • Organized, and able to prioritize daily tasks, • Flexible with scheduling including weekends, evenings, and holidays Key Performance Indicators (KPIs) • Personal sales revenue, • Conversion rate (footfall to sales), • Average transaction value (ATV) and Units per Transaction (UPT), • Client satisfaction feedback and mystery shopper results, • CRM entry completion and data quality, • Visual merchandising compliance Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.