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Description The role The Customer Success Manager owns customer and member outcomes end-to-end - from first enquiry and onboarding through to adoption, engagement, renewal and retention. Customers may engage through one-off programmes or through longer-term membership, with Customer Success playin

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Customer Success Manager - InsurTech SaaS. Track and report on customer health, satisfaction, and revenue metrics, ensuring.

Strong SaaS background in Account Management, Customer Success, or Technical Account Management. Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Experience and

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Play a pivotal role in refining customer success processes as the business scales. Experienced with Customer Success platforms (e.

PE-backed MarTech SaaS business in full scale mode.This is execution, not experimentation.Circa 25M ARR today, tracking beyond 30M by year end.Enterprise platform selling into global marketing and brand teams.Crazy brands on-board already!.Proper revenue engine with defined targets, outbound discipl

Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities. Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes. Create scalable resources such as documentation, guide

A leading fintech company based in the UK is seeking a Customer Success Manager to lead a high-performing team responsible for managing strategic relationships. The position offers a unique opportunity to influence customer success strategies and drive revenue growth.

A leading tech company based in Greater London is seeking a commercially minded Customer Success Manager to oversee customer outcomes from the paid trial phase through to long-term adoption and expansion.

A leading flexible workspace provider in London seeks a Regional Sales Manager to oversee pre-sales and sales processes, customer success, and team management.

Graduate Customer Success Manager. You’ll be responsible for building strong relationships with customers to ensure they achieve their desired outcomes while using a company’s product or service.

A restaurant management technology company based in London is looking for a Scaled Customer Success Manager. The role involves building strategies to maximize customer success, driving platform adoption, and ensuring high retention rates among SMB clients.

A leading technology company is looking for a Junior Customer Success Manager to support and nurture relationships with existing clients, predominantly in the FTSE 500. You will manage customer accounts, handle renewals, and identify opportunities for upsell while ensuring a smooth customer experien

The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer adoption and experience. As a global leader we’re looking for a Lead Customer Success Manager to drive success as pa

A leading global provider of credit intelligence is seeking a Product Specialist to manage customer success in London. Key responsibilities include managing post-sale activities, monitoring key performance indicators, and influencing product decisions based on customer feedback. The ideal candidate

A recruitment partner is seeking a Head of Customer Success to lead a strategic team in a remote-first environment in the United Kingdom. The role involves overseeing the entire customer journey, from onboarding to post-sales support.

A leading healthtech company is seeking a Delivery & Customer Success Manager to oversee client relationships and ensure their expectations are met.

As a Customer Success Manager at HYPE, you will manage a portfolio of enterprise customers across EMEA. Customer Success Manager EMEA (m/f/d). This is a high-impact role for someone who enjoys strategic thinking, thrives in client-facing environments, and is passionate about long-term customer succe

A leading financial infrastructure provider in Greater London is seeking a VP of Customer Success to lead the customer lifecycle post-sale. The ideal candidate will have over 8 years of experience in Customer Success leadership within a B2B SaaS or FinTech/InsurTech environment. This role is essenti

A leading tech company in London seeks a Customer Success Manager to oversee the success of enterprise customers. Ideal candidates will have 5+ years in customer-facing roles, strong communication skills, and a background in computer networking.

Customer Advocacy: Serve as the voice of the customer within Browzwear by providing feedback to Product, Engineering, and Customer Success teams. Customer Success, Account Management, or a related role in SaaS. Develop and execute customer success plans tailored to each client’s business goals.

A tech company in England seeks a Customer Success Specialist to enhance customer experiences. The ideal candidate has strong communication skills, a keen interest in technology, and experience in customer service.

Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction survey, support Customer Innovation Workshops. About Sidetrade and its amazing Customer Success team. About Sidetrade and its amazing Customer Success team.

A leading eLearning company in the UK is seeking a Customer Success Manager to oversee post-sales relationships with its mid-market and Enterprise customers. Join a recognized team dedicated to maximizing client value and achieving customer success targets. This role is integral to driving customer

As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforces customer organizations. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Cultivate and maintain stakeholder relationships with

Customer-centric means our customers are at the heart of everything. Own the customer onboarding journey, ensuring clear success criteria, timelines, and risk mitigation checkpoints. Lead customer programs strategically, including adoption cadences, executive reporting, risk registers, and milestone

A specialist recruitment partner for SaaS companies is seeking a Customer Success Manager to join their global team. The ideal candidate must be proficient in German and have over 3 years of Customer Success experience managing mid-market accounts.

A leading sustainability platform in the United Kingdom seeks a Customer Success Manager to enhance client relationships and support their climate initiatives. You will drive customer success for high-value clients, using your enterprise SaaS experience to foster retention and growth. Join a mission

The VP of Customer Success will own the end‑to‑end customer lifecycle post‑sale, building and leading a world‑class Customer Success organisation. You’ll initially own the post contract customer journey, our newly created Customer Success function and Customer Support. The VP of Customer S

Customer Success Manager - Job Description. You will own and nurture relationships with key customers across Europe and Egypt, driving long-term engagement and value through partner-style marketing, storytelling, and customer engagement. Continuously improve customer success processes and playbooks,

Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics. Customer Success Manager - London 2 days on-site - £50,000- £60,000 as a base bonus - reporting to the CEO. They are looking to hire their first Customer Success Manager into the

A leading tech firm is looking for a Customer Success Manager in the United Kingdom. The ideal candidate should have over 2 years of experience in customer success management, fluent in English and German, and capable of building relationships with C-level executives. Responsibilities include educat

The Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. The role is accountable for delivering customer outcomes, adoption, experience, and business value across the region by developing, positioning, and coordinating a high-performing Customer Success

A growing software company in London seeks a Customer Success Manager focused on enhancing user experience. The role requires building trusted relationships, driving product adoption, and advocating for customers.

Take the core customer success playbook and adapt for the generator customer; this includes strategic customer mapping, design and run playbooks, and optimise adoption and advocacy. Your initial focus will be getting quickly up to speed with our current generator customers today, visiting our key st

As a Customer Success Manager at Druid AI, you will own the post-sales relationship with our enterprise customers, ensuring they realize measurable business value from our AI Agent platform. Conduct Quarterly Business Reviews (QBRs) and Success Plans that tie back to customer KPIs. Customer Success,

You will have experience in customer success in a tech/SaaS-based business. We are looking for an experienced, energetic and positive Customer Success Manager. Work to become a trusted advisor within the account to tailor use cases and develop success plans to achieve desired outcomes.

Impactful ownership of the customer success strategy for a disruptive platform supporting the independent hospitality sector. Own the customer success strategy with a focus on portfolio retention, referral opportunities, and meeting account-level KPIs. This is a job that Jill, our AI Recruiter, is r

Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Customer success is a new and strategic department at Canonical, with the objective of reducing risk and churn

Providing exceptional customer service, resolving issues quickly and professionally to maintain customer satisfaction. Collaborating with business development teams to run successful QBRs, identify opportunities for expansion, and help customers achieve measurable ROI. Coordinating the successful in

Based in London, Berlin, or Barcelona (remote‑first), the Customer Success Manager reports to the Manager of Customer Success and drives adoption, retention, and expansion for n8n’s most strategic customers. Customer Success experience managing a book of business and running QBRs, onboarding, an

A high-growth SaaS company is seeking a Customer Success Manager to launch into the UK market. You'll be instrumental in ensuring customer satisfaction and gathering insights to refine our offerings.

This is a total accountability Customer Success role where you will be involved in everything from onboarding, through to renewal, adoption and account growth. Customer Success Experience, managing mid-market or larger level accounts. ABR Talent are a specialist recruitment partner supporting start-

Based in London, UK and reporting to the Manager of Customer Success for APMEA and EURI, the Customer Success Engineer (CSE) will help deliver both internal and external education and training programs. We pioneered cloud computing and never stopped innovating — that’s why customers from the mos

We’re now looking for a Customer Success Manager, Team Lead to inspire, guide and scale this team to the next level. Lead and coach a high-performing team of Customer Success Managers. Experience in leading, managing or mentoring successful customer-facing teams.

A leading consultancy firm in the United Kingdom is seeking a dynamic Head of Customer Success to lead the Customer Success function across a high-profile client portfolio. This strategic leadership role is focused on ensuring customer outcomes through effective onboarding and management.

The SMB Customer Success Manager will be a trusted partner for our SMB customers, guiding them from their very first interaction with Heidi through to successful adoption of our platform. You have a customer-centric mindset and are motivated to ensure customers feel supported, valued and are set up

A leading tech company is seeking a Customer Success Manager fluent in Italian and English to build strong relationships with key accounts and drive software adoption. Responsibilities include developing customized success plans and collaborating with teams to ensure successful deployments. Experien