Customer support manager jobs in London - Page 6Create job alerts

Hospitality Supervisor & Admin Support ** **Permanent Are you a hospitality Jedi? Are you passionate about customer service? Do you love admin? This could be the perfect role for you! ** The Company** We are an award-winning (Cinema Audio Society, Music & Sound, Promax UK, Vox) world class leader in audio services, providing clients with a full offering to deliver any requirement needed in audio advertising, content or production across the globe. We’re based in the UK and USA and our 12 studios in Central London are a centre of excellence. We have creative, media, studios and digital under one roof and work on; radio, Spotify and digital audio advertising; audio post for TV and films; audiobooks; podcasts; music; foreign dubbing; gaming and digital campaigns to support audio experiences. Our clients include Spotify (we are their creative partner in the UK & North America), Acast, Netflix, Amazon, Cartoon Network, Disney, Guinness, Paddy Power Betfair, Audible and Penguin Random House. As more and more people consume and interact with audio technology, we help our clients navigate the complex world of audio and the opportunities it brings. We help brands to build their audio identity and create a distinctive sound and connection to the audiences they need to reach. We’re a mix of arty, geeky, techy, creative types who deliver exceptional products for our clients every single day. Diversity and inclusion matter to us and we are committed to inclusion across race, gender, age, religion, identity, physical ability, neurodiversity and experience. We welcome your uniqueness. In the last few years we’ve also donated time and money to Macmillan Cancer Support, The Malaria Foundation and Crisis, and we intend to do a lot more. We are committed to developing the audio industry and its future talent and we’re an active supporter of initiatives to inspire, train and develop young talent and open our doors to bring a diverse group of people into our industry. ** OUR VALUES** We know it’s all about getting the mix just right… 1 - We’re on the same wavelength We're one team We support each other We work together to achieve collective success 2 - We hear every pin drop We care about the details We deliver on what we promise We take responsibility 3 - We’re all ears We care passionately about our clients We provide exceptional customer service We build long term partnerships ** Our Culture - Defined By Our Team** We're creative (standard). We're honest and open. A swear jar would bankrupt us all. We're all equal and we laugh at ourselves… and each other. We're unconventional, productive and we do whatever it takes to get the job done. We like burgers (meat, veggie and vegan). We always make time for each other and our clients. We live and breathe audio. We're people pleasers. We're all very different and we love that about our team. We praise each other and recognise achievements. We like going to the pub for alcoholic and non-alcoholic drinks. We don't quit, we fix. We're kind and caring. We make a difference. We stick together and pick each other up when it's needed. We like to dance. We love karaoke. We say please and thank you. We're passionate and motivated. We always leave our clients feeling good. ** The person we are looking for** You love customer service and you get a kick out of admin. As the face of the studios and the first point of contact for most visitors, you will effortlessly welcome and assist clients, ensuring their comfort and needs are met through impeccable service, a warm demeanour, and clear communication. Your adept multitasking abilities will shine as you navigate busy reception periods with poise, and prepare studios for upcoming sessions, all while upholding an impeccable attention to detail and a positive attitude. Beyond client care, you will play an integral role in our operations by providing administrative support across all teams; managing documents and receipts, overseeing stock-taking, running reports, updating our CRM system, organising events and helping with data entry. If you are ready to leave an indelible mark on our studio's hospitality experience and collaborate with our diverse team, we invite you to join us in redefining excellence in audio post production. ** Key responsibilities** -Meeting and greeting clients, actors and guests into the building -Providing food and refreshments to all visitors -Adhering to strict check in / check out procedures -Providing guests with access passes where applicable -Ensuring the studios, communal areas and kitchenettes are sufficiently stocked and organising regular stock takes -General cleaning duties, including tidy down of studios, communal areas and kitchenettes (emptying dishwashers, hoovering, wiping down of surfaces etc.) -Maintaining any equipment specifically used for hospitality (coffee machines etc) -Manage receipts and additional administrative support -Supporting teams across all aspects of admin -Help removing and disposing of any confidential material securely (such a scripts) -Answering the phone and taking incoming messages. -Postal or courier administration. -Support dealing with any additional cleaning issues via an external supplier -Closing down, locking doors and setting alarms across the facility -Assisting with the planning and organisation of team social events. ** Essential requirements** -Hospitality experience is a must. -Confidence making and serving drinks, tidying tables and taking orders. -An interest in a fast paced working environment - no two days are the same! -A high level of organisational skills and experience. -Excellent attention to detail. -Proactive and able to work on your own initiative. -Ability to problem solve and work under pressure. -Confident, friendly, approachable and a team player. -Good level of experience of using Apple Macs, Google docs and sheets or similar programs -An understanding of receipt management and basic cost-tracking. -Confidence and calm under pressure dealing with celebrity clientele Must be eligible to work in the UK ** Bonus Points** -An additional language -First Aid or Fire Warden training ** Working hours /requirements** ** ** **-**This role is based onsite at our studios on Tottenham Court Road, London. -9 hour day, including 1 hour lunch break. -Daily start/end times will vary based on session start/ends. Requirements for most days range between 8am - 6pm with occasional evening work required. Salary and benefits -£27,500 per annum -25 days flexible holiday plus standard bank holidays for England and 3 fixed days between Christmas and New Year, when the business is closed. -Medical insurance scheme -Life insurance policy -Eye Care scheme with Specsavers -Cycle to work scheme -Season ticket loan -Various training schemes to help us all be better The hiring process It’s really important that we are a right fit for each other. Therefore we usually have three chats; phone, online and in person. This is so we can get to know each other properly which is really important for you and us, as we want you to be with us for a long time so you need to know it’s right for you too. If there is another way you’d like to do this, that will really give you the chance to shine, please tell us if we get in touch to chat. Apply Please apply with your CV and a covering letter and tell us why you’d like to join us and how you’d add brilliance to our team. Candidates need to have the right to work in the UK. Previous applicants are welcome. Please note, this is not a sound engineering or runner role. No agencies please. Thank you.

Job description Multi Skilled Engineer Job Description is as follows: Provide and maintain a high level of building maintenance support to our client’s sites. Form part of a team of facilities management support staff, ensuring that the service provided meets the contractual requirements and complies with all current regulations. Ensure all assets are always maintained and in a compliant condition. Ensure the buildings remain in compliance with all applicable laws and regulations. Main Duties Ensure that the day-to-day planned preventative maintenance activities of building maintenance is completed in line with our contractual obligations Ensure all assets are maintained in accordance with the O&M Manuals and Industry standard requirements. Assist in supervising contractors and sub-contractors and ensure compliance with all statutory obligations Ensure that all reactive calls are closed out in line with our contractual time scales Ensure compliance with all Health and Safety legislation and Company policy. (Fire regulations, COSHH, Safe working practices, PPE, PAT testing etc) Ensure all building fabric elements are functional and operational within design parameters and carry out reactive repairs within agreed response and rectification times Keep all plant/rooms / services enclosures clean, tidy safe and secure Assist other engineers / staff with their duties as required Undertake any ad-hoc duties that may be necessary during the course of your working shift Be on-call as required What we are looking for Time served apprenticeship or equivalent NVQ qualification in HVAC. Minimum 5 years of providing service and maintenance on HVAC systems in a commercial environment. NVQ or City & Guilds in the following: Electrical Engineer or equivalent 18th Edition Electrical Wiring Regulations (BS7671) City & Guilds 2391 Testing & Inspection Ability to undertake all facets of maintenance and installation requirements as required within the scope of the contract. Be pro-active and have the ability to anticipate and/or diagnose and repair faults. Ability to record work accurately on work sheets and computer-based systems. Ability to effectively prioritise own workload. Flexibility and adaptability to change / flexible approach to work and working hours Pro-active and positive approach to work. Must have sound interpersonal skills and pay attention to detail. Presented in a clean and tidy manner to represent the company, in the most professional manner possible, utilising the uniform and PPE issued. Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner. Good understanding of current Health & Safety legislation and its application within role. Previous Experience of using and maintaining CAFM system within Facilities Management contract. Good knowledge of building Statutory Compliance. Able to carry tools and equipment by hand up to 20kg. Committed to the delivery of excellent customer service. Must be available to take responsibility for out of hours call outs.

Job Title: Specialist Barista & Sandwich Maker Company: Sage and Poppy Coffee Shop Location: Tulse Hill About Us: Sage and Poppy Coffee Shop is not just a café; it's a destination for those who appreciate the artistry behind both coffee and food. Nestled in the heart of London, we pride ourselves on offering a unique and enriching experience where patrons can indulge in expertly crafted coffee beverages and exquisite sandwiches made with the finest ingredients. Position Overview: We are on the lookout for an exceptional individual to join our team as a Specialist Barista & Sandwich Artisan. This role is perfect for someone who is not only passionate about coffee but also possesses a creative flair for culinary excellence. The ideal candidate will be proficient in the art of crafting specialty coffee drinks and skilled in the creation of gourmet sandwiches that tantalize the taste buds and leave a lasting impression on our customers. Responsibilities: Specialty Coffee Crafting: Utilize expert knowledge and skills to prepare a wide array of specialty coffee beverages, including pour-over, AeroPress, siphon, and cold brew. Showcase creativity and precision in latte art, elevating the visual appeal of each coffee creation. Stay updated on industry trends and emerging brewing techniques, continuously enhancing the coffee experience for our customers. Provide personalized recommendations based on customers' taste preferences and flavor profiles. Sandwich Artistry: Craft fresh and flavorful sandwiches using premium ingredients, paying meticulous attention to flavor combinations, textures, and presentation. Develop innovative sandwich recipes that showcase seasonal ingredients and culinary ingenuity, offering customers a diverse and exciting menu. Maintain consistency in portion sizes and ingredient ratios, ensuring each sandwich meets our high standards of quality and taste. Collaborate with the kitchen team to streamline sandwich preparation processes and optimize efficiency during peak hours. Customer Engagement: Foster a welcoming and engaging atmosphere where customers feel valued and appreciated. Engage with patrons in meaningful conversations about coffee and food, sharing insights and recommendations to enhance their experience. Actively seek feedback from customers and use it to continually improve the quality of our offerings and service. Build rapport with regular customers, creating a sense of community and loyalty around Sage and Poppy Coffee Shop. Sanitation and Safety: Adhere to strict sanitation and food safety protocols, maintaining cleanliness and hygiene in all areas of operation. Handle food products and equipment with care, following proper storage and handling procedures to prevent contamination. Monitor inventory levels of sandwich ingredients and coffee supplies, communicating any needs to management to ensure uninterrupted service. Qualifications: Proven experience as a specialist barista in a specialty coffee shop or similar setting. Demonstrated expertise in coffee brewing methods, latte art, and flavor profiling. Creative culinary skills with experience in sandwich preparation and recipe development. Strong attention to detail and a commitment to delivering exceptional quality in every beverage and sandwich. Excellent communication and interpersonal skills, with a passion for engaging with customers. Food handler's permit or willingness to obtain one. Flexible availability, including mornings, evenings, weekends, and holidays. Benefits: Competitive compensation package with opportunities for advancement. Employee discounts on coffee and food items. Supportive and collaborative work environment. Ongoing training and professional development opportunities. If you're a passionate coffee enthusiast with a talent for culinary creativity, we invite you to bring your expertise to Sage and Poppy Coffee Shop. Join us in delivering memorable experiences through exceptional coffee and culinary craftsmanship. Apply today by submitting your resume and a cover letter highlighting your relevant experience and why you're the perfect fit for this role.

At bread&truffle, we craft Italian sandwiches with love and are currently seeking a vibrant, ambitious, and dedicated individual to fill the role of Team member * .** Position Overview: As a Team Member, you will play a crucial role in bridging the gap between team members and upper management, Acting as a “buddy” supporting any new members of your team and helping them with their induction and training. This role calls for a dedicated individual who will assist the Assistant and Store Manager in ensuring a seamless operation, while also empowering our team to provide exceptional service and products. Key Responsibilities: - Support Daily Operations: Assist in overseeing and managing all areas of the kitchen alongside the Kitchen Manager Manager, ensuring tasks are completed effectively. - Team Leadership : Guide and motivate team members to excel in their roles, contributing to the high standards Bread&Truffle is renowned for. - Training Support: Assist in the training and development of team members, ensuring they uphold the exceptional standards of service and product quality. - Hygiene and Cleanliness: Aid in maintaining top-notch cleanliness and hygiene across the kitchen, ensuring all team members comply with necessary standards. - Inventory Assistance : Support the management in maintaining accurate inventory, ensuring adherence to FIFO principles and smooth communication regarding stock levels. - Customer Satisfaction: Consistently work towards enhancing customer satisfaction by ensuring we provide excellent service and high-quality products. Requirements: - At least 1 year of experience as a supervisor/team leader role in the food industry. - Proven ability to motivate and lead a team. - Food Safety Certificate or the ability to obtain one swiftly. - Excellent communication skills. Why Choose to Work with Bread&Truffle? As part of our family, you will enjoy significant personal and professional growth opportunities. We believe in nurturing talent and providing a supportive and vibrant work environment. Be a part of our journey in offering exquisite Italian sandwiches crafted with utmost care and love. Join us, and let's spread the Bread&Truffle magic together!

About the position The GMS Support Manager will be responsible for leading on the day-to-day operations of the Freedom Fund’s new Salesforce Grant Management System. The project to develop the new GMS is currently in progress, with user training expected to take place in January 2025 and the Go Live planned for February 2025. The transition to the new system will be a significant change in the organisation’s way of working; currently the Freedom Fund’s grant management process is manual and spread over multiple different platforms. Initially, the focus of the role will be on supporting the Freedom Fund staff as they transition to using the new system, including assisting with user training and working with the implementation partner Hyphen8 to identify and resolve any issues that arise. Following Go Live, the GMS Support Manager will be responsible for leading on administration and maintenance of the system, requiring a good technical knowledge of how Salesforce works. The role will be responsible for user training and support, leading on staff consultation for future system developments and prioritising requests. The successful candidate will also act as the main point of contact between the Freedom Fund and implementation partner Hyphen8 for both ongoing support and future development phases. Responsibilities • Support the roll-out of the Freedom Fund’s new Grant Management System, including supporting Hyphen8 with user training and troubleshooting any issues that arise during the transition. • Lead the day-to-day operations of the Salesforce system; including system performance, change control and user support • Support the day-to-day administrative functions and configuration including user management, permissions, sharing rules, objects, fields, page layouts, record types, custom settings, reports and dashboards • Be proactive in system maintenance including keeping up with Salesforce releases, features and best practices • Be the key point of contact between Freedom Fund and Hyphen8 • Understand the Freedom Fund’s needs and work with Hyphen8 (as appropriate) and staff to meet changes • Decide how best to direct the core support hours provided by Hyphen8 during version upgrades in order to achieve the best results • Understand and own the Freedom Fund’s Salesforce architecture including the data model, integrations (including with the finance system), reporting and analytics • Maintain data quality by monitoring data and addressing the procedural issues which lead to loss of quality • Promote the use of Salesforce across the Freedom Fund, optimising the return on investment in this capability • Interpret and prioritise requests for GMS development and support • Work with colleagues across the Freedom Fund to understand business needs, finding a suitable mixture of support, challenge and direction to enable colleagues to get the most from the GMS • Deliver end user support and training to help colleagues use the system effectively • Ensure compliance with relevant data protection regulations and internal policies • Train Freedom Fund IT Officer on core functionality of the new GMS Qualifications and experience Essential • Entitled to work in London without work permit sponsorship is essential • Experience of leading the day-to-day operations of a Salesforce system; including expertise in system performance, change control and user support • Good knowledge of Salesforce features and functionality • Good working knowledge of GMS/CRM principles • Experienced in requirements gathering, analysis, solution design, and documentation • Strong business analyst with ability to think critically and strategically when gathering and validating requirements Desirable • Experienced project manager • Salesforce Advanced Administrator certification Personal attributes Essential • Highly organised, with a meticulous and thorough approach to work • Ability to see projects through from start to finish, managing time and tasks effectively with a varied workload • Excellent communication, influencing and stakeholder management skills Compensation • £51,075 to £52,419 per annum for full-time (£34,050 to £34,946 per annum actual) • 10% non-contributory pension scheme. • 25 days holiday pro rata, plus public holidays.

Oita Soho is a vibrant and busy restaurant located in the heart of Chinatown. We pride ourselves on delivering exceptional dining experiences to our customers, and we are looking for a dedicated, skilled hardworking and enthusiastic Kitchen Porter to join our team and contribute to our ongoing success. We are seeking a reliable and dedicated Kitchen Assistant to support our kitchen staff in maintaining a clean and efficient working environment. The successful candidate will assist with dishwashing, daily food preparation, food passing, inventory management, and ordering supplies. This role offers the potential for career growth, with training opportunities to become a chef for the right candidate. Key Responsibilities: - Wash dishes, utensils, and kitchen equipment to ensure cleanliness and hygiene. - Assist in daily food preparation tasks as directed by the chefs. - Help in passing food from the kitchen to the serving staff. - Maintain inventory and assist in ordering supplies as needed. - Keep the kitchen clean and organized, following health and safety regulations. - Dispose of waste properly and ensure recycling practices are followed. - Perform other duties as assigned by the kitchen manager or chefs. Requirements: - Strong work ethic and ability to work in a fast-paced environment. - Attention to detail and commitment to maintaining high cleanliness standards. - Ability to follow instructions and work as part of a team. - Flexibility to work various shifts, including evenings and weekends. - Willingness to learn and take on new responsibilities. - Good level of English speaking and reading skills.

Massage Therapist / Guest Experience Coordinator Location: Naana Holistic, Fulham, West London. Employment Type: Full-Time / Part-Time About Naana Holistic: At Naana Holistic, we are dedicated to promoting healing and everyday beauty care through our handcrafted, plant-based products made in small batches in the UK. Our beauty and health studio is a sanctuary for those seeking balance, rejuvenation, and natural beauty. We are currently seeking a Massage Therapist / Guest Experience Coordinator to join our team immediately. Full training will be provided, so no prior experience is necessary. Key Responsibilities: • Provide a range of holistic massage therapies that support relaxation and healing • Deliver a personalized, welcoming experience for every guest • Manage guest bookings and ensure smooth, professional service throughout their visit • Promote and assist with product recommendations from our organic, plant-based skincare range • Maintain a clean, calm, and inviting studio environment • Work collaboratively with our team to enhance the overall guest experience What We Offer: • Comprehensive training in holistic massage and beauty care • Competitive salary with commission opportunities on treatments and product sales • Free uniform and product samples from our organic skincare line • Paid day off on your birthday • Flexible rota to support work-life balance • Full-time and part-time positions available • Opportunities for growth within our wellness-focused company • Immediate start required Requirements: • Passion for holistic health, wellness, and natural beauty • Strong communication and customer service skills • Positive, friendly attitude with a genuine desire to help others • Flexibility to work shifts, including weekends • Must be available to start immediately • A trial shift is required as part of the application process Apply Today: If you’re ready to start immediately and excited to be part of a team dedicated to natural, plant-based beauty and holistic well-being, we’d love to hear from you! Apply now and join Naana Holistic in providing exceptional care and service to our guests.

We are seeking an experienced Barista that will support Front of House and work alongside our Operations Manager to ensure best quality and service. Duty to oversee the day-to-day operations of our hospitality establishment. The ideal candidate will have a strong background in hospitality and the willingness to understand and grow with the brand. An interest in Health and Wellness is a bonus due to nature of business and brand ethos. Responsibilities:- Manage and coordinate all operational activities within the establishment- Supervise Front of House staff and operations- Ensure compliance with health and safety regulations- Implement and maintain high standards of service and quality control. Handle customer inquiries and complaints promptly and professionally Assist with understanding par levels and weekly/ monthly orders. Qualifications:- Previous experience in barista, hospitality, and restaurant operations- Proven track record in supervising and leading teams- Strong leadership skills with the ability to motivate and inspire staff- Excellent organisational and problem-solving abilities- Knowledge of food safety processes and quality standards- Ability to work under pressure in a fast-paced environment- Effective communication skills to liaise with staff, customers, and suppliers- A passion for delivering exceptional customer service

Simple Health Kitchen – Baker Street - Team Member We are looking for like-minded people to join us in brightening up people’s days in our Simple Health Kitchen in Baker Street! We are looking for people who are available throughout the week for Lunch and Dinner. Fully flexible candidates are preferred. Shifts range from from 7am to 11pm Monday-Sunday. At Simple Health Kitchen we are known for our fresh, healthy and flavourful food that comes at an affordable price. We seek to inspire healthy living by introducing a better way of eating that is simple, nutritious and that will positively enhance our customers’ mind, body and soul. We are a lifestyle venture. We are a young, fast-growing company with big ambitions and opportunities to match. We’re really proud of our team and spend a lot of time and energy choosing the right people to work with us. We are looking for people with high ambition, attention to detail and a constant strive to brighten people’s day– Mix this in for a passion for food and we want to meet you. As a Senior Team Member, you will become a key part of our restaurant team (service and kitchen). Among other things, you will be expected to help guests, prepare food and clean up + support the Management team in their daily tasks. We are looking for someone who wants to develop into a manager. It’s a fast pace but we have lots of fun along the way. Compensation and benefits · £11.05 per hour · Team food included for every shift. · Attractive holiday package · Reward and recognition scheme · Training and development program · Career opportunities We are looking forward to meeting you. The Team at SHK

Join Our Team at Koshari Street! Are you passionate about great food and exceptional customer service? Koshari Street, a modern and dynamic Egyptian street food restaurant, is expanding! We’re thrilled to announce that we’re hiring for our new shop opening in central London at the beginning of November. Join us and be part of an exciting journey! Why Work With Us? • Great Team Atmosphere:Become part of a family-oriented team that celebrates collaboration and support. • Growth Opportunities:As we expand, so do your career possibilities. We’re committed to helping our team members grow within the company. • Innovative Environment:Work in a fast-paced, modern setting that values creativity and passion for food. Key Responsibilities: • Greet and welcome customers with a friendly and professional demeanor, providing personalized assistance and recommendations. • Accurately take and input customer orders into our system, ensuring a seamless and enjoyable experience. • Prepare and heat food and beverages according to our quality standards and established recipes. • Ensure food safety and hygiene guidelines are consistently followed. • Efficiently manage till operations and process payments for each order. • Assist in opening and closing the store, including maintaining cleanliness and hygiene standards. • Prepare and package corporate orders for delivery with attention to detail. Desired Skills: • Strong hospitality skills with a focus on delivering exceptional customer service in English. • A positive attitude, enthusiasm, and a genuine passion for great food. • Ability to work effectively in a fast-paced environment. Position Details: • Pay Rate:£12–£13 per hour, plus bonuses linked to sales targets. • Full-time Position:Averaging 40 hours per week, Monday to Sunday. • Interviews:We’ll be holding interviews on Thursday—come prepared to showcase your passion and skills! If you’re ready to be part of an exciting and growing team, we want to hear from you! Apply now and join us at Koshari Street, where great food meets great people.

LIFE AT CLAYS Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences. Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you! We’ve been named one of the UK’s Best Workplaces in Retail, Hospitality & Leisure for 2024 by Great Place To Work UK! That’s right – we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don’t just take our word for it—here's what our colleagues have to say about us: “You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.” “From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.” “Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.” CLAYS VALUES At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you! And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Is it safe? For our team, our guests, the business, and our partners. AMAZING EXPERIENCE - Are we delivering an amazing experience? We bring fun, thrill, wonder, and joy, aiming to surprise, delight, and exceed expectations. LASTING - Is it lasting? We strive to make a positive, sustainable impact on our world, our team, our guests, and our industry. We aim to create strong impressions and lasting memories, constantly evolving to offer something new. What's the Gig, you ask? Summary of position & key attributes Clays floor teams are collaborative, consisting of a group of highly skilled individuals who are heavily cross trained. Here at Clays, we offer a unique experience and therefore, have a unique role and requirements, this is where our Shoot Captains come in. Our Shoot Captains are the soul of our competitive socialising experience. You will bring the Clays experience to life for our guests. We are looking for exuberant individuals with big personalities who always bring fun and positive energy to our atmosphere. You will run a section of our gaming pegs and control the guests entire journey for multiple groups throughout the operation. Previous hosting and serving experience will help you in this role. You will be expected to introduce the game, set guests up on the system and get them started. Show them how to use our Food & Beverage kiosks and support them with placing food and drink orders. Moreover, you will ensure that they are looked after with our 12 steps of service, covering every stage of their experience. You will understand our bookings system and learn how to manage the entire bookings journey and you will actively engage in serving duties, coordinating with the bar and kitchen to ensure timely delivery of food and beverages to all tables in your designated section. Additionally, you will be responsible for ensuring that service is efficiently provided to all gaming pegs in your section. You will be a critical piece of the front-of-house team, always looking for opportunities to enhance the guest experience, giving hints, tips and recommendations, driving people's competitive spirit and helping them engage with the game. As a Shoot Captain, you should be able to develop a rapport with the guests throughout their entire experience. You will ensure guests leave with a smile, remembering your name, and eagerly anticipating their next visit. DUTIES & RESPONSIBILITIES Your role will include but may not be limited to the following responsibilities; - You will be highly competent with our booking system - On occasion you may run the reception and bookings for the service - You will support the events team with group reservations - You will be crucial to the smooth success of our corporate events - Handle face to face customer enquiries as well as telephone and email queries in a polite, professional manner. - When running a section of gaming pegs you will be required to deliver the full 12 steps of the game and Food & Beverage service. - Able to flex your skills across our multiple front of house roles SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES - Host or hospitality reception / bookings management preferred but not essential - Previous food and beverage service experience, restaurant or bar - Always looking for opportunities to improve your knowledge and abilities - Passionate about hospitality and creating amazing experiences - A keen eye for detail with excellent written and verbal communication skills - Ability to build lasting relationships with colleagues and clients - Honest with strong moral principles - Take initiative, can solve problems calmly and work well under pressure - Someone who really enjoys interacting with people - Love and engage with incredible food and beverage WHAT YOU’LL GET IN RETURN We value our colleagues greatly and want everyone to feel rewarded. This role is offered with a competitive base salary £12.30 per hour as well as weekly Tronc service charge distribution. Other great benefits include: - Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service. - Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family. - Paid Breaks: We value your time and ensure you’re compensated for your breaks. - Health Care Cash Plan : Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP. - Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays. - Celebration Day: An additional paid day off each year to celebrate something meaningful to you. - Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service. - Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme. - Volunteer Day: A paid day off annually to give back to your local community. - Birthday Gift: Choose a special gift to celebrate your birthday. - Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you. - Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme. - Hospitality Discounts: Access exclusive discounts via Hospitality Rewards. - Meals Provided: Free meals for colleagues working operational shifts. Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment! You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.

*Location:** Central London Position Summary: We are seeking an experienced Head Waiter/Butler to join our team in a prestigious corporate office in Central London. The ideal candidate will have a strong background in fine dining, five-star hotels, banqueting, and managing large-volume VIP events. This role requires a hardworking, flexible, and proactive individual who can meet the diverse needs of our clients. Key Responsibilities: - Oversee and coordinate all dining service activities within the corporate office. - Ensure exceptional service standards are maintained for all meals and events. - Manage a team of waitstaff, providing training and support as needed. - Assist in planning and executing corporate events, including banquets and VIP gatherings. - Adapt to the specific requirements and preferences of clients, demonstrating flexibility and a customer-focused approach. - Maintain a clean and organized dining environment, adhering to health and safety standards. Experience Required: - Proven experience in fine dining, five-star hotel environments, banqueting, and managing large-scale VIP events. Personal Attributes: - Hardworking and dedicated with a strong work ethic. - Highly flexible and adaptable to changing demands. - Excellent teamwork skills, with the ability to collaborate effectively with colleagues. - Strong communication and interpersonal skills. Availability: - Commitment to 20-30 hours per week, depending on client demands. - No weekend work required. Compensation: - Competitive pay at £17 per hour. Positions Available: - Only three positions are available. If you are looking for an opportunity

*Location:** Central London Position Summary: We are seeking an experienced Head Waiter/Butler to join our team in a prestigious corporate office in Central London. The ideal candidate will have a strong background in fine dining, five-star hotels, banqueting, and managing large-volume VIP events. This role requires a hardworking, flexible, and proactive individual who can meet the diverse needs of our clients. Key Responsibilities: - Oversee and coordinate all dining service activities within the corporate office. - Ensure exceptional service standards are maintained for all meals and events. - Manage a team of waitstaff, providing training and support as needed. - Assist in planning and executing corporate events, including banquets and VIP gatherings. - Adapt to the specific requirements and preferences of clients, demonstrating flexibility and a customer-focused approach. - Maintain a clean and organized dining environment, adhering to health and safety standards. Experience Required: - Proven experience in fine dining, five-star hotel environments, banqueting, and managing large-scale VIP events. Personal Attributes: - Hardworking and dedicated with a strong work ethic. - Highly flexible and adaptable to changing demands. - Excellent teamwork skills, with the ability to collaborate effectively with colleagues. - Strong communication and interpersonal skills. Availability: - Commitment to 20-30 hours per week, depending on client demands. - No weekend work required. Compensation: - Competitive pay at £17 per hour. Positions Available: - Only three positions are available. If you are looking for an opportunity

Assistant Manager - The Red Setter Assistant Manager - New Opening - Seasonal Menu - Quality produce - 36k + Bonus - Clapham Urban Pubs, Bars & Restaurants are opening our newest site in March 2023 on Clapham's iconic - Northcote Road. A modern British gastro pub with an all-day food offering sumptuous small plates, stunning seasonal specials and hearty gastropub classics. We are currently recruiting for a talented and ambitious Assistant Manager with personality and charisma for our new opening. The Role • As Assistant Manager you will support the General Manager in all aspects of running the venue as if it were your own business. • Be business savvy and demonstrate great commercial understanding. • Your team will look up to you, it's essential to train, nurture and develop your staff to maintain incredibly high standards and customer satisfaction. What we looking for: • "Wear your heart on your sleave", take ownership, be bold and run the business as if it's your own • Be cool, calm and collected, manage pressure with ease, nothing can phase you • You're not precious, we leave our egos at the door and help get stuff done • Must have minimum 2 years' experience as a manager ideally working withing food led business • Solid communication and organisational skills, be approachable • Superb customer and floor service skills • An entrepreneurial flare, we want your ideas and to get involved in the local community • Passionate about people, training, mentoring, growing a team but most importantly, love to have fun We offer: • Package up to 36k pa + Bonus & Benefits • Career progression and promotion opportunities with regular new openings • Creativity and flair along with a brand new kitchen • Get out and about, you automatically get discounts across all our pubs, bars and restaurants • Regular incentives and socials - a fun, family atmosphere • Goes without saying, but we'll feed you during your shift • Access to your wages at anytime via Wagestream • Birthdays are important - take the day off on us • Good people know good people - an awesome referral scheme - earn up to 1000 per successful referral!! • 10% off Gym membership • 30% off grooming and hair salons • Employee Assistance Programme (EAP) • Cycle to work scheme Who We Are: Part of the award-winning Urban Pubs & Bars (Publican Awards Best Managed Pubs 1-50 and nominated for Publican Award 2023), a fast-growing and independent London based hospitality group with an incredible and diverse range of pubs, bars and restaurants all with their own individual identity. Interested in hearing more? Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic!

Please note this position is for candidates who can drive and have access to their own car they are willing to use. If not your application will not be considered. Here are a few of the reasons why the Bright & Beautiful team of Domestic Cleaners (HouseKeepers) love working for us! · Holiday pay · Family friendly hours · No evenings or weekends! · Full training · Company uniform · Full employment contract · Supportive team and great managers Due to our continued success, we are proud to announce the expansion of our team of Domestic Cleaners. We are recruiting for part time positions covering Walthamstow, Waltham Forest, Leytonstone, South Woodford and surrounding We are looking for individuals who would be available Tuesday - Friday between 9:30/10am to 2:00/2:30pm, we are flexible with the working hours we can offer. Could this be the ideal role for me? At Bright & Beautiful, we promote a fantastic team working environment so when you join our team you will truly become part of the family. We pride ourselves on our meticulous standards and have a real dedication to providing a professional service. If you have an affinity to our values, this could be the ideal role for you. As a Domestic Cleaner, you will require the following skills and experience: · A keen eye for detail · Meticulous standards · A positive and courteous attitude · An energetic and efficient approach to work · Be a great people person We are looking to speak to drivers, care home team, housekeepers and candidates with waiting on and customer service experience. If you want to contribute to our award-winning business, we would love to hear from you. Please note: All individuals will be required to complete a DBS check before starting employment. Payment is monthly via BACs NOT cash in hand.

Key Responsibilities - Design and create menus with the executive chef based on customer preferences and seasonal ingredients. - Making traditional Chinese dim sum. - Prepare and cook a variety of dishes, ensuring the highest quality and presentation. - Support the procurement of necessary food ingredients following company guidelines. - Manage your budget by reducing controllable costs and minimising food waste. - Comply with all food safety regulations and standards. - Oversee the cleanliness and organisation of the kitchen area - Stay updated on industry trends and integrate new technologies into menu development. Who are we looking for (qualifications, experience and skills) - Experience as a chef or in a comparable position. - In-depth knowledge of food preparation methods and flavour profiles. - Exceptional leadership abilities to inspire and motivate the team. - Comprehensive understanding of kitchen operations, including inventory management and cost control. - Capable of thriving in a fast-paced environment while maintaining meticulous attention to detail. - Superior communication and organisational skills.

Job Title: Pastry Sous Chef Location: Central Production Kitchen – EL&N Café - North Acton station - 7 min walk Harlsden Station - 10 min walk Park Royal Station - 15 min walk Salary: £45,000 - £50,000 (based on experience) + performance bonus (KPI-based) Hours: 48 hours per week About Us: EL&N Café is renowned for its vibrant aesthetic, innovative desserts, and exceptional customer experience. Our Central Production Kitchen plays a key role in maintaining our high standards across all our locations, producing the artisanal pastries and desserts that have become a cornerstone of our brand. We are looking for an experienced and passionate Pastry Sous Chef to join our growing team and contribute to our continued success. Job Overview: As Pastry Sous Chef, you will be the second-in-command in our Central Production Kitchen, supporting the Head Pastry Chef in managing production and leading the pastry team. You will oversee the daily production of high-quality desserts, pastries, and baked goods, ensuring consistency, creativity, and efficiency in all operations. This is a fantastic opportunity for an experienced pastry professional to take the next step in their career with a dynamic and innovative brand. Key Responsibilities: • Assist the Head Pastry Chef in managing the Central Production Kitchen, ensuring efficient and smooth operations. • Oversee the production of a variety of pastries, desserts, cakes, and other baked goods, maintaining the highest quality standards. • Train, supervise, and mentor junior pastry chefs and kitchen staff. • Ensure consistency in product quality and presentation across all EL&N locations. • Help develop new, creative dessert offerings in line with EL&N’s brand and seasonal trends. • Maintain a clean, organized, and safe working environment in accordance with health and safety standards. • Monitor stock levels, manage orders, and ensure cost-effective production. • Contribute to achieving KPI targets, ensuring performance and productivity align with business goals. Requirements: • Minimum of 3 years’ experience in a commercial pastry kitchen. • Strong experience in producing high-quality desserts, cakes, and pastries at scale. • Leadership and team management skills, with the ability to train and develop junior staff. • Fluent English-speaking ability is essential. • Ability to work efficiently in a fast-paced, high-pressure environment. • Passionate about innovation and creativity in pastry. Benefits: • Competitive salary of £45,000 - £50,000, depending on experience. • Performance-based bonus linked to achieving key performance indicators (KPIs). • Opportunity to work with a creative and dynamic team at one of the UK’s leading café brands. How to Apply: If you are an experienced pastry professional looking to take your career to the next level in a vibrant, creative environment, we’d love to hear from you! Please send your CV and a brief cover letter outlining your experience and why you’re the perfect fit for the role. Join the EL&N team and help us continue to create the desserts that define our brand!

We are looking for an enthusiastic, ambitious and experienced chef to fill the position of Sous Chef and joining the kitchen team at Baccalà. We are keen to hear from those with a passion for seafood, wine and hospitality and are willing to learn, grow and share experience within a passionate team. You will work closely and report to the Head Chef, to deliver a healthy business and to support and develop the kitchen team and product. This role requires a previous experience of minimum 2 years at Sous or Senior cdp level, within a similar restaurant, ensuring that you have a comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards. knowledge of Italian Cuisine is an advantage. A good level of spoken and written English is essential for the role. Organization and time management skills are essential. Advanced computer skills. Customer service skills Sunday + Monday fixed weekly OFF Located in central London, near London Bridge Birthday paid off + complimentary dinner at the restaurant Outstanding quality staff meals during the shift Regularly planned food, wine and extra virgin olive oil trainings WSET sponsored courses Great career opportunity within a growing brand Exciting and talented young kitchen team Producers, suppliers and markets regular visits

Job description We are looking for a passionate, experienced, Assistant coffee shop supervisor. You will be passionate about hospitality and customer services. You will be fully flexible with your hours, a hands on, driven, energetic leader. You will have experience in a similar, busy coffee shop/cafe environment. You will oversee daily operations of the shop, ensuring smooth and efficient workflow. You will manage a team of employees, providing guidance, training, and support. You will coordinate and schedule staff shifts to ensure adequate coverage. You will monitor inventory levels and place orders for supplies as needed. You will maintain cleanliness and organization of the shop. You will ensure compliance with food safety and sanitation regulations. You will work with suppliers to maintain quality standards. You will handle customer inquiries, complaints, and feedback in a professional manner You will Implement strategies to increase sales and improve customer satisfaction Experience - 2-3 years Previous experience in a similar coffee shop environment - Strong knowledge of food production and preparation techniques - Familiarity with coffee and preferably tea - Excellent team management and leadership skills - Ability to prioritize tasks and manage time effectively - Knowledge of food safety regulations and best practices - Strong communication and interpersonal skills Job Type: Full-time

Are you seeking a fresh opportunity or a new challenge? Are you an animal lover and do you want to explore the realm of direct sales and client-facing roles with Jah Promotion in Moorgate. We’re actively seeking individuals with a proactive mindset. Responsibilities: • Enhance brand presence, reputation, and public image. • Collaborate as a valuable member of the sales team. • Engage with customers daily, understanding their needs, providing solutions, and delivering excellent customer service. • Develop skills in training new team members. Qualifications: • Exceptional customer service and communication skills. • Resilient dedication to work. • Strong time-management abilities. • Positive and inviting demeanor. • Commitment to delivering outstanding customer and client experiences. • High standards in personal presentation. • Proficiency in effective teamwork. • Strong proficiency in both spoken and written English. What we offer: • Collaborative environment with motivated individuals. • Comprehensive training and guidance. • Weekly enjoyable team social events. • National and international travel opportunities with covered expenses. • Ongoing career advancement support. If this aligns with your interests, APPLY TODAY! Type of Position: Full-time Salary Range: £360.00-£800.00 per week Perks: • Casual dress code Work hours: • Daytime shifts Additional compensation: • Commission-based earnings • Performance-related bonuses Location: • London Flexibility: • Ability to commute or willingness to relocate Eligibility to work: • Must have authorization to work in the United Kingdom Work venue: • On-site

Location: East Anglia (Weekly office attendance required in Colchester) Are you a confident and driven sales professional looking to maximize your earning potential and grow your career? We are seeking enthusiastic Sales Representatives to join our team, representing Scottish Power, offering customers better energy rates through face-to-face sales at events, venues, and door-to-door. What We Offer: Competitive Base Pay – Guaranteed stable income Weekly Pay – Get paid weekly for your achievements Generous Commission Structure – Unlimited earning potential on every sale Career Growth – Fast-track promotions with ongoing career development opportunities Incentives and Bonuses – Earn rewards for top performance and meeting sales targets Flexible Full-Time and Part-Time Positions – Ideal for a healthy work-life balance Supportive Team Environment – Work alongside experienced professionals and gain mentorship to accelerate your success Key Responsibilities: Engage with potential customers at events, venues, and door-to-door, promoting and signing them up for better energy rates with Scottish Power Deliver excellent customer service and build long-term client relationships Consistently meet and exceed sales targets to maximize your commission Participate in weekly team meetings at our Colchester office to receive support and training What You Need: 1-2 years of face-to-face sales experience in door-to-door, event, or venue sales Strong communication skills and the ability to connect with customers quickly A self-motivated, results-driven attitude with a hunger to succeed Experience in energy or telecom is a bonus but not essential Team Leader Role Available: For those with leadership experience, we are also hiring Team Leaders for a managerial role. This comes with an enhanced base salary and commission on your team’s performance. Take your career to the next level with the opportunity to manage and inspire a team. Team Leader Responsibilities: Manage a team of sales representatives at events, venues, and door-to-door Provide coaching, support, and training to drive the success of your team Monitor individual and team performance to meet group targets Requirements for Team Leader: 2+ years of experience in a leadership role within door-to-door, venue, or event sales Proven track record of leading teams to achieve sales targets and success Excellent people management and motivational skills Additional Perks: Monthly Performance Bonuses for top performers Training and Development Programs – Expand your skills and take your career further Employee Recognition Programs – Be rewarded for your hard work and dedication Travel reimbursement for work-related travel to sales locations Location: East Anglia (Travel across the region for events, venues, and door-to-door sales)

Job Advertisement: Team Member at French Tacos and Smash Burger Takeaway Are you a food fanatic with a passion for delivering excellent customer service? Do you thrive in a busy, high-energy environment? Join our team at HOTBOB, the go-to spot for delicious French tacos and smash burgers on the high street! Position: Team Member Hours: Flexible shifts, 7 days a week from 11:30 AM to 1:00 AM Pay: Competitive, based on experience About Us: At HOTBOB, we believe in serving up happiness, one French taco and smash burger at a time. With an open kitchen, our customers get to see the magic happen right before their eyes. We're located in the heart of a bustling high street, making every shift dynamic and exciting. Responsibilities: Provide excellent customer service, ensuring every guest leaves with a smile. Maintain a clean and organized work environment. Adhere to all food safety and hygiene standards. Assist with inventory management and restocking as needed. Skills and Experience Required: Previous experience in a fast-paced restaurant or takeaway is preferred. Exceptional attention to detail and a commitment to food quality. Strong communication skills and a friendly, approachable demeanor. Ability to work well under pressure and handle busy periods efficiently. A true passion for food and a desire to share that passion with our customers. What We Offer: Flexible shift patterns to suit your lifestyle. A supportive and energetic team environment. Opportunities for growth and development within the company. Competitive pay, with rates based on your experience. How to Apply: Ready to join our team and become a part of the HOTBOB family? Send your resume and a brief cover letter through this advert or drop by in person during our opening hours. We can't wait to meet you! HOTBOB is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Assistant Manager will support the cafe's operations, ensuring a high standard of customer service, staff management, and efficient daily functions. This role is pivotal in creating a welcoming environment and driving sales while adhering to the cafe’s standards and policies.

We are looking for a skilled Waitress/Waiter with bartender experience to join our team, providing exceptional customer service while also contributing to our bar operations. If you thrive in a fast-paced environment and have a passion for both food and beverages, we want to hear from you. We pay competitive rates for the right candidate . Role Overview: In this dual role, you will be responsible for delivering a seamless and enjoyable dining experience to our guests while also assisting behind the bar as needed. You will be expected to take orders, serve food and drinks, manage customer queries, and prepare beverages, including cocktails, wines, and spirits. Flexibility and a commitment to excellent customer service are essential in this role. Key Responsibilities: Provide outstanding table service, including taking orders, serving food and drinks, and managing customer payments. Prepare and serve a wide range of beverages, including cocktails, wines, beers, and soft drinks. Maintain a high level of customer service throughout the dining and bar areas, ensuring all guests feel welcome and attended to. Assist in bar operations, including restocking, inventory management, and maintaining cleanliness and organisation behind the bar. Accurately handle cash and card transactions, including processing payments and issuing receipts. Ensure compliance with all licensing laws, health and safety regulations, and food hygiene standards. Provide advice and recommendations on menu items, wine pairings, and drink selections to enhance the guest experience. Support the wider team during busy periods and assist in any other duties as required by the management team. Skills & Experience: Previous experience as a Waitress/Waiter in a restaurant or bar setting. Proven experience in bartending, with knowledge of preparing and serving cocktails, wines, and spirits. Strong customer service skills, with the ability to engage with guests in a friendly and professional manner. Ability to work in a fast-paced environment while maintaining attention to detail. Excellent communication and interpersonal skills. Knowledge of food hygiene and health and safety practices (Level 2 Food Hygiene Certificate preferred). Flexibility to work various shifts, including evenings, weekends, and holidays. A positive attitude, team spirit, and the ability to remain calm under pressure. Benefits: Competitive hourly wage, plus tips. Staff meals and discounts. Opportunities for growth and development within the company. Supportive and friendly working environment. If you are an enthusiastic and versatile individual with a passion for customer service and bartending, we would love to hear from you! How to Apply: Please send your CV and a brief cover letter detailing your relevant experience t