Customer support manager jobs in London - Page 6Create job alerts

Role Overview We are seeking an experienced Practice Architect with a passion for modern workplace technologies to join our dynamic team. This pivotal role will be primarily focused on delivering robust solutions utilising Office 365, Microsoft Intune, and modern operating system deployment methods. The successful candidate will play a key part in supporting solution architects in the development and implementation of solutions for both global and regional initiatives, ensuring technical excellence and innovation throughout. Main Responsibilities • Lead the technical design and implementation of modern workplace solutions, with a particular focus on Office 365, Microsoft Intune, and OS deployment strategies., • Collaborate closely with solution architects to develop scalable, secure, and efficient solutions that meet business requirements on a global and regional scale., • Design, develop and deploy services in the Intune and 365 Ecosystem, • Provide expert technical guidance and support throughout the solution lifecycle, from initial planning to delivery and post-implementation review., • Provide technical support to resolve tickets, troubleshooting issues, and providing expert guidance to end-users and other team members., • Act as a subject matter expert, staying abreast of industry trends and emerging technologies within the modern workplace arena., • Mentor, coach, and support junior team members, fostering their professional development and ensuring knowledge transfer across the team., • Develop and maintain technical documentation, best practice guides, and solution architectures., • Engage with stakeholders across the business to understand requirements and translate them into effective technical solutions. Key Skills and Experience • Demonstrable experience designing and implementing modern workplace solutions, including Office 365 and Microsoft Intune., • In-depth knowledge of modern OS deployment methods (e.g., Windows Autopilot, Configuration Manager, Windows Update for Business)., • Strong understanding of security, compliance, and identity management within Microsoft 365 environments., • Experience and confidence creating, maintaining and deploying scripts through Powershell, • Proven ability to support and mentor junior team members, with a collaborative and inclusive approach., • Excellent communication skills, with the ability to explain complex concepts to both technical and non-technical audiences., • Experience working in multi-national environments and delivering solutions for global and regional projects., • Strong analytical and problem-solving skills with a commitment to delivering high-quality results. Qualifications and Certifications • Microsoft Certified: Modern Desktop Administrator Associate (MD-102), • Knowledge of Agile, ITIL practices and service management., • Exposure to DevOps methodologies and tools., • Ability to manage and optimise storage solutions., • Analytical thinker with a passion for technology and innovation., • Strong problem-solving skills and attention to detail., • Collaborative team player able to work independently and mentor junior staff., • Commitment to delivering high-quality solutions and exceptional customer service. Location & working patters Based in London or Bracknell, with hybrid working arrangements and occasional travel as required.

CRM Manager – 12 Month FTC Location: Hybrid, Central London, 3 days in office We’re looking for a CRM Manager to join a forward-thinking retail business on a 12-month fixed-term contract. This isn’t just a standard CRM role, we’re looking for someone with experience in stand-alone CRM positions who can take ownership of the customer lifecycle, translate data into actionable insights, and create seamless, multi-channel communications that drive engagement, retention, and commercial impact. Working closely with marketing and technical teams, you’ll be pivotal in bridging the gap between online and offline customer journeys, unlocking data opportunities, and shaping communications across email, SMS, direct mail, and web personalisation. This is an exciting opportunity for someone who thrives on shaping strategy while executing high-impact campaigns. What You’ll Be Doing • Scope business requirements and identify communication opportunities across the full customer lifecycle, • Propose multi-channel communication plans tailored to customer cohorts, • Analyse available customer data and blend cross-channel insights to create joined-up experiences, • Deliver quick-win activities while building longer-term CRM strategies, • Develop and implement automated programmes with relevant segmentation and creative content, • Establish testing and measurement frameworks to optimise customer engagement and value, • Collaborate with technical teams to support offline and online customer journeys, • Advise on campaign prioritisation and ‘next best action’ strategies We’re looking for someone with: • Proven CRM, customer communications, or lifecycle marketing experience, • Strong understanding of customer data, segmentation, and personalisation techniques, • Experience managing multi-channel campaigns (email, SMS, direct mail, web), • Analytical skills with confidence in interpreting data and insights, • Familiarity with CRM platforms, ESPs, and customer data management, • A proactive, strategic mindset with a passion for delivering exceptional customer experiences What’s in it for You • Competitive salary up to £70,000, • Colleague discount and perks platform (cinema tickets, cashback, brand discounts), • Salary sacrifice pension, • Employee Assistance Programme, • Enhanced family leave and life assurance, • Hybrid working with 3 days in our Central London office If you’re ready to step into a CRM role where you’ll influence the full customer lifecycle, deliver high-impact campaigns, and help shape strategy, send your CV across today!

Intapp Application Specialist, 12 month contract, London (Hybrid 2 days onsite), £450 per day pay (outside scope) Our customer, a leading law firm based in central London are looking for an Intapp Application Specialist to join the team and pick up the slack on a number of projects and BAU tasks. Duties and Responsibilities • Manage the day-to-day administration of Intapp products (Conflicts, Intake, Integrate and Walls)., • Monitor system health and performance and escalate issues to TechOps or Intapp Support as needed., • Support data integrations with core systems such as PMS, MDM and CRM., • Coordinating with Intapp, implementation partners and internal stakeholders to schedule and implement upgrades., • Work with Engineers across the Technology Product Team to share Intapp knowledge within the function., • Provide technical analysis of project needs and implementation recommendations., • Configuring forms, workflows, rules, modules and integrations., • Work closely with the product owner to deliver the product roadmap., • Working to an agreed specification or product backlog to complete tasks, as directed and scheduled, to timescale, estimates and within budget. Communicating all potential risks, issues and reporting progress to the product owner (or project manager where applicable) throughout. Detail the steps needed to action assigned tasks or issues, as well as provide size estimates., • Follow the firm’s change management process to raise change requests for enhancements, fixes and upgrades for approval by the Change Advisory Board., • Build PowerBI reports to provide key information to Risk & Compliance and the Board., • Develop and maintain system documentation, including configuration, workflows and data mappings., • Keep all key documentation up to date and stored centrally., • Attend regular stand ups to ensure the status and progress on all current work is kept updated within appropriate processes and work management systems and communicated at all times., • Ensure compliance with client confidentiality, regulatory and security requirements. Skills/Experience • Significant experience of implementing, configuring and supporting Intapp applications (Conflicts, Intake and Integrate)., • Familiarity with the product's architecture, data schema and all components., • Strong technical background using SQL Server for queries and data analysis., • Experience with PowerBI is desirable but not essential., • Familiar with data integration via REST/SOAP APIs and Intapp’s Swagger UI., • Use of issue tracking platforms, such as DevOps., • Experience in the legal sector is highly desirable, particularly with matter lifecycle processes., • Software development experience or exposure with a strong understanding of logic, patterns, and algorithms and an understanding of development methodologies., • Product development and software engineering experience., • Strong problem-solving and troubleshooting skills., • Experience with providing estimates on work effort and with technical sizing and scalability., • Ability to communicate effectively with both technical teams and non-technical stakeholders., • Excellent written skills with the ability to produce high quality documentation., • Methodical and analytical., • Pro-active, self-motivated and takes initiative., • Flexible and willing to undertake a wide variety of challenging tasks., • Good problem management skills - able to see a problem through to a solution., • Capacity to learn, to assimilate information quickly and to acquire new skills. Flexible and willing to undertake a wide variety of challenging tasks., • Highly diligent with focus on the details, with ability to analyse technical challenges and approaches solutions in a systematic fashion., • Personable and confident - able to build relationships with colleagues and key stakeholders across the business and work with them accordingly., • Able to work independently and effectively manage own workload with excellent organisational skills.

Product Cyber Security Specialist New Malden - Hybrid and optional compressed working (3 days per week onsite) £60,000 - £70,000 + Excellent Benefits Define Possible at Northrop Grumman UK At Northrop Grumman UK, our mission is to solve the most complex challenges by shaping the technology and solutions of tomorrow. We call it Defining Possible. This mind-set goes beyond our customer solutions; it’s the foundation for your career development and the impact we have within the community. So, what’s your possible? Opportunity: This is more than just a job; it’s a mission. As a Product Cyber Security (PCS) Specialist, you will be responsible for engineering lifecycle support, providing security subject matter expertise to platform delivery teams, and reviewing their functional activities. You will be instrumental in creating and automating specific cyber security artefacts of assurance. You will be reporting to the PCS Engineering Manager and acting as a linchpin in the PCS team. You will have the chance to work on utilising advanced technologies, particularly in automation, AI, and decision support, to enhance our product cyber security capabilities. You’ll be at the forefront of helping to make our products as secure as they possibly can be. Our UK Defence business is a Sovereign software and systems centre of excellence. In addition to developing and supporting UK wide and internationally deployed multi-domain command and control systems, our work is critical to the modern backbone of the Royal Navy. We pioneer – with fierce curiosity, dedication, and innovation, we seek to solve the world’s most challenging problems. Responsibilities: • Growing the automation of product cyber security risk and vulnerability assessment outputs, including the use of Artificial Intelligence and other applicable approaches., • Providing cyber security expertise throughout the project product systems engineering lifecycle., • Accountable for the integrity of platform product cyber security risk management artefacts and delivering timely, proportionate advice to project product delivery teams., • Planning Product Cyber Security activities and contributing towards the provision of task-hour estimates., • Supporting project and security leadership in the proportionate delivery of product cyber security., • Assisting leadership in implementing an efficient and cost-effective product cyber security delivery capability, including professional SQEP certifications. Benefits: We can offer you a range of flexible and hybrid working options to suit you, including optional compressed working schedule with every other Friday off. Our benefits including private health care, career development opportunities and performance bonuses. For a comprehensive list of benefits, speak to our recruitment team. We are looking for: • A strong background in cyber security and/or engineering capability, with a degree in Engineering, Computer Science, Cyber Security, or an equivalent technician qualification., • A keen interest in cyber security for industrial control systems., • Experience with cyber and engineering design data processing., • Proficiency in Excel and analytics, coupled with tooling experience including Python and SQL., • Experience with Power BI or similar business intelligence tooling., • Industrial Control Systems (ICS) awareness., • Data science expertise., • Experience with AI, Generative AI, and LLM tooling., • Secure by Design to UK MOD standards, including DEFSTAN 05-139 and cyber security assessment DEFSTAN 05-138., • Knowledge of NIST CSF., • Familiarity with ISA 62443., • Threat modelling experience, including Mitre ATT&CK, DEF3ND, and EMB3D., • OT/ICS Certification and/or experience., • Cyber Security Risk Management., • Vulnerability / Patch / Update Management. Security clearance: You must be able to gain and maintain the level of UK Government security clearance in line with the job role (SC), noting that the nature of our products also requires that you are of sole UK nationality. Our requirement team is on hand to answer any questions and we will guide you through the process: . Why join us? • Be part of our global team of 100,000 colleagues – The possibilities for your future career are only limited by your drive. Whether you’re looking for a hands-on internship or your next leadership position, we have career opportunities across the world. Northrop Grumman continues to expand and broaden our presence in global markets and strengthen our partnerships with local industry., • A mission to believe in – Every day we contribute to building a more secure and connected world, expanding our reach from land, sea, and air to space and cyberspace. From engineering data and intelligence solutions, to developing maritime navigation and control systems and innovating command and control systems for the UK and NATO, what we do together matters., • A place to belong and thrive – Every voice matters at our table meaning you can bring your authentic self to work. From our Employee Resource Groups backed by thousands of employees, to sponsoring Cheltenham Pride and our partnerships with Association For Black and Minority Ethnic Engineers, Forces Transition Group, Mind, and Women in Defence – we are passionate about growing and supporting our inclusive community where everyone can belong, • Your career, your way - Shape your career journey with diverse roles, mentorship, and development opportunities that fuel your curiosity, channel your expertise and nurture your passion. Looking for flexibility? Balance your professional career with your personal life, health and wellbeing benefits, discount schemes, pension benefits and investment in your future development. Speak to our team to find the balance that’s right for you.

Our client has a new opportunity for an AV Technician to join their team. The role involves supporting the Discipline Head and Senior AV & IT Logistics Manager as part of a professional team delivering high-quality technical presentation services to events — primarily within the venue and occasionally at external locations. Salary: Up to £32,000 + Direct Staff Benefits Closing date for applications: Friday 21st November 2025. The AV Department The AV Department is part of the Operations team, which prides itself on delivering exemplary levels of customer service to enhance the visitor experience. The department delivers Audio Visual services for the venue and is a key part of its success, incorporating many specialists in the AV industry. They work closely with event managers to organise and operate most events, providing first-class AV technology to clients. Key Tasks • Rigging and de-rigging audio, lighting, AV, video/data, sets, and display equipment in accordance with health and safety regulations and procedures., • Operate Audio Visual technical equipment during events., • Undertake general duties under instruction from the Senior AV & IT Logistics Manager or Discipline Head, including maintaining a tidy and efficient working environment., • Represent the AV Department as a Client Liaison Technician, acting as a conduit between the client and project management on an event., • Assist with the development of facilities and extend the boundaries of achievable operations., • Assist with inventory storage of equipment, including repairs., • Undertake training (both internal and external) in all relevant technical subjects., • Support the Senior AV & IT Logistics Manager or Discipline Head in identifying improvements in day-to-day operations., • Deploy equipment at own discretion if essential to the effective operation of an event. (If billed to a client, prior approval is required from management.), • Make immediate procedural decisions where necessary; more significant decisions will be made in conjunction with senior staff., • Carry out any other duties as requested by management (including weekend work)., • Assist in the delivery of Event ICT, including but not limited to: running network cables, basic troubleshooting, VLAN association, IP subnet address configuration, setting up printers and IP phones. Person Specification Experience • Excellent knowledge of corporate audio-visual equipment, with up-to-date technical knowledge., • Strong verbal and written communication skills, with the ability to articulate with clients under event pressure., • Ability to work across teams to deliver client expectations in a timely and professional manner., • Confidence to identify risks and make dynamic decisions to protect the venue and the client. Technical Skills and Qualifications • Qualification in Audio Visual or equivalent experience., • IOSH trained, or equivalent experience in working at height and manual handling., • Any rigging and slinging training. Behaviours • Working together, • Seeing the Big Picture, • Delivering at Pace, • Managing a Quality Service About the Centre We are a central London premier venue for domestic and international events. Located in the heart of Westminster, our award-winning venue offers modern, flexible spaces for all types of events — from conferences and exhibitions to award ceremonies, dinners, and fashion shows. We host hundreds of events each year, ranging from high-profile international conferences to bespoke corporate meetings. At the heart of everything we do is a steadfast commitment to exceptional customer service. Our people are central to our success. From our acclaimed in-house caterers, to our expert AV and IT teams, every member of staff plays a vital role in delivering outstanding experiences. As of 2025, we’ve proudly achieved over 50 industry awards since 2014 — an ongoing recognition of our excellence in the events sector. Most recently, we were awarded three Gold Eventex awards for Best Venue, Most Versatile Venue, and Best Event Space. These accolades reflect our unwavering commitment to delivering outstanding experiences for every client and delegate. This is an exciting time to join the Centre, as we continue to grow, evolve, and lead in a dynamic events landscape. Benefits include: • Bonus scheme (discretionary) calculated on corporate and individual performance., • Membership of Pension Scheme with an employer contribution of 28.97%, • 25 days' annual leave with an additional day per year to a maximum of 30 days & 1 privilege day, • Subsidized staff restaurant/coffee bar, • Interest free season ticket loan, • Cycle to work scheme, • 3 days paid volunteering, • Participation at staff events; celebratory, educational, team, • Access to learning and development tailored to you, • A working culture which encourages inclusion and diversity, • Regular employment engagement activities, • You will be required at times to work evenings and weekends as necessitated by the business and Overtime/TOIL would be payable.

Product Manager | Shipping | £85,000 per annum | London My client is a global leader in shipping, known for their heritage, expertise, and drive for innovation. With a strong international presence, they combine deep industry knowledge with cutting-edge technology to deliver real impact across markets. This is an exciting place to work for those who want to grow their career on a global stage, be part of a forward-thinking team, and help shape the future of the shipping industry. They are seeking a Product Manager to join their London office and take a central role in shaping the future development of internal tools and platforms. The successful candidate will work closely with stakeholders to understand customer needs and translate them into clear priorities for the product and engineering teams, ensuring alignment with overall business goals and vision. This role involves driving customer-focused, data-driven product design, expanding and enhancing the product offering, and helping to foster a culture of innovation. Key responsibilities include managing product requirements, conducting analysis, and overseeing the delivery of solutions across multiple teams, as well as providing application support, user testing, and training to ensure successful adoption and maximum impact of the tools developed. Location - London Salary - Up to £85,000 per annum Key Skills: • Over 6 years of experience in product management, with proven ability to advocate for both product strategy and user experience., • At least 2 years of experience developing products within shipping or maritime solutions., • A genuine passion for creating outstanding products through continuous experimentation, iteration, and optimisation., • Strong communication and interpersonal skills, with excellent attention to detail in both analysis and written work., • Good knowledge of agile methodologies and best practices in product development., • Familiarity with calculation models is highly advantageous., • Strong commercial awareness, with the ability to build end-to-end solutions, collaborate effectively across teams, identify opportunities to leverage features, and clearly articulate the business value of enhancements. If interested please come back with an updated CV and contact number for immediate consideration Product Manager | Shipping | £85,000 per annum | London

A global lifestyle brand is hiring a Data Science Manager to lead personalisation efforts within its CRM ecosystem. The role sits in the Consumer Intelligence and Experience (CIX) team, which drives customer engagement through predictive analytics and insights across all brands and channels. You'll develop recommendation systems and predictive models that support global marketing and CRM strategies. Responsibilities • Lead development of machine learning solutions for CRM personalisation, • Build and optimise recommendation engines using neural networks and deep learning, • Collaborate with CRM and regional marketing teams to align with campaign goals and segmentation strategies, • Partner with engineering and data teams to ensure scalable solutions, • Monitor and improve model performance using data insights and feedback Requirements • Proven experience in machine learning, particularly in recommendation systems and deep learning architectures, • Strong understanding of two-tower neural networks, embedding techniques, and ranking models, • Proficiency in Python and ML libraries (e.g. pandas, numpy, scipy, scikit-learn, tensorflow, pytorch), • Familiarity with cloud platforms (GCP, AWS, Azure) and tools like Dataiku, • Experience with ML Ops, including deployment, monitoring, and retraining pipelines, • Ability to work cross-functionally with marketing, CRM, and engineering teams, • Excellent communication and stakeholder management skills, • Experience in a global or multi-regional context is a plus Details • Salary: £70-80k per annum, • Duration: Permanent, • Location: Hybrid, with 2-3 days/week in Central London office, • Start date: ASAP

An exciting opportunity has arisen for an AV and Events Manager to be part of a team supporting the current and future needs of the organisation through delivering high-quality technical support for events and managing AV infrastructure across the Trust. Job responsibilities include: • Coordinate and deliver AV support for school events including concerts, productions, assemblies, • Collaborate with staff and external contractors to plan and execute AV setups for performances and events, • Act as technical lead for events, advising on acoustics, lighting, stage layout, and health and safety, • Manage AV equipment including sound systems, lighting rigs, video and projection tools, • Maintain and improve AV infrastructure across school sites, ensuring systems are up-to-date and compliant Candidate profile: • Strong technical knowledge of AV and lighting systems, • Proven ability to manage multiple events and projects in a fast-paced environment, • Comfortable working independently and collaboratively with staff, • Professional, customer focused approach with strong organisational and interpersonal abilities Role information: • Salary: £43,000 - £50,500, • Contract Type: Permanent, • Working hours: 7:30 – 3:30pm, • Location: Ealing This vacancy will be actively shortlisted, so early applications are encouraged to avoid missing out. Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

ITSM Senior Operational IT Team Leader - 20 month FTC Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2024 financial year, Indra achieved revenue of € 4.84 million, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries. As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do: Leadership - Generating real impact through tangible results Flexibility - Enhancing proximity to the customer and differentiating Indra from its competitors Focus - Projecting progress in a clear direction, which is crucial in the specialisation of business Reliability - Building trust and long-term relationships based on experience and excellence As we continue to enjoy an exciting period of growth in the UK, we are looking for an ITSM Senior Operational IT Team Leader to support us with our upcoming projects. We are looking for a people manager with technical skills to: • Lead the due diligence process, Analysis, Design and Transition phases for migration from ServiceNow to BMC Helix ITSM., • Conduct a comprehensive assessment of the current ITSM environment based on ServiceNow., • Identify and document all relevant processes, configurations, customizations, and integrations., • Map current ITSM workflows to BMC Helix equivalents and identify any gaps or complexities., • Collaborate with technical teams, support functions, and business stakeholders to extract a full picture of the environment., • Assess potential risks, technical challenges, and dependencies involved in the migration., • Deliver clear documentation and strategic recommendations to inform decision-making and planning. Required Skills and Experience: • Extensive experience in ITSM roles, preferably in consulting or project-based work., • Demonstrable experience of leading technical teams, • Strong expertise in BMC Helix ITSM – hands-on experience with modules like Smart IT, CMDB, Change Management, Incident/Problem, etc., • Knowledge of BMC Helix deployment in On-Prem/SaaS environments using a container-based approach, • Working knowledge of ServiceNow – capable of navigating, analysing, and understanding existing configurations and processes., • Proven experience in due diligence, discovery, or ITSM migrations., • Strong interpersonal and communication skills – ability to engage effectively with both technical and non-technical stakeholders., • Skilled in gathering undocumented knowledge through interviews and workshops. What we can offer you • Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days), • 35 hour working week, • Pension – 4% employee and 4% employer, • Private medical insurance (including dental & optical), • Life assurance, • Income protection, • Employee assistance programs, • Flexible/remote working options, • Charitable initiatives, • Social events (formal & informal), • Learning and development programs, • Innovative & collaborative work environment Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law

💼 Technical Customer Success Manager – Generative AI 🌍 Remote - London 💰 Up to $138,000 Compensation 🚀 About the Company Join a fast-growing global AI scale-up that’s redefining how enterprises create and manage AI-driven visual content. Backed by leading international investors, they’re pioneering ethical, enterprise-grade Generative AI, helping clients across media, marketing, and technology safely integrate AI into their workflows. Their technology empowers some of the world’s most innovative brands to build fully compliant, on-brand content generation systems, all powered by 100% licensed data and cutting-edge machine learning. 🎯 The Role – Technical Customer Success Manager As a Technical CSM, you’ll act as the bridge between customers and internal teams, ensuring smooth onboarding, technical adoption, and long-term success. You’ll work directly with developers, product managers, and AI researchers to help clients fully leverage the company’s generative visual platform. Key Responsibilities: • Lead onboarding and integration for enterprise clients, • Advise on technical setup, APIs, and deployment best practices, • Troubleshoot and support performance, latency, and usage issues, • Conduct tailored demos, workshops, and technical training, • Collaborate cross-functionally to deliver a seamless client experience, • Turn customer insights into actionable product improvements ⚙️ What You’ll Bring: • 3–6 years in a technical customer-facing SaaS role (CSM, TAM, or Solutions Engineer), • Hands-on with APIs, Python or JavaScript, and cloud technologies (AWS, GCP, Azure), • Strong understanding of AI, ML, or computer vision concepts, • Excellent communicator who can translate technical topics into business outcomes, • Experience supporting B2B SaaS or AI/ML platform customers 💡 Bonus Points For: • Experience with generative models (e.g., diffusion, transformers), • Knowledge of MLOps or model serving, • Fluency in French, German, Italian, or Dutch 🌟 Why Apply? • Join one of the most innovative AI teams in Europe, • Shape the future of ethical Generative AI adoption, • Work fully remote across the UK or Europe, • Competitive package: Up to $138,000 compensation, • Genuine progression opportunities in a high-growth tech environment If you’re passionate about AI innovation, customer success, and building trusted enterprise partnerships, this is your chance to make a global impact. 📩 Apply now to join a team shaping the next generation of Generative AI.

• Business: emap, • Brands: Drapers, AJ, AR, HVN, RAC, MRW & RJ, • Base Location: Fleet Street, London, Hybrid, • Employment Type: Full-time, Permanent, • Salary: £31,000 - £34,000 DOE + 20% bonus The Event Manager is responsible for the strategic development, organisation and continual improvement of a range of events within the emap portfolio. The Event Manager’s key aim is to produce commercially successful events that create quality business environments for clients, whilst enhancing and strengthening the products and brands involved. They will have operational responsibility in delivering industry-leading live, hybrid and virtual events including awards, conferences, festivals, and sponsor led events. The aim is to produce commercially successful events that create quality business engagement for clients, enhancing and strengthening products and brands involved. Key responsibilities: • Manage a portfolio of pre-defined leading industry awards, conferences, and bespoke marketing solutions events (physical & virtual) on time, below budget, and to the required standard – ensuring that brand values are met, • Management of P&L/Budgets for individual events with a focus on value for money and maximising contribution to the wider business, • Building cross-functional relationships with internal stakeholders to support the success and strategic aims of the event and/or brand, • Building strong relationships with suppliers, including AV teams, venues, entertainers, etc. negotiating to ensure the best value is achieved, • Manage customer relationships with critical and strategically important sponsors, speakers, and delegates, acting as a point of contact. Problem solving, decision making, and escalating issues as they arise, • Ensuring that the overall experience is positive, exceeds expectations, and Net Promoter Scores (NPS) are increased, • Collate customer feedback, identifying areas for improvement, • Fulfill sponsorship deliverables with attention to detail to maximise return on investment, • Accurate and regular reporting upwards of revenues, profits and KPI’s vs target, • Analysing year-on-year performance and leading or participating in event debrief discussions, identifying future trends or improvements, • Identifying areas for event growth and future opportunities for the brands, • Contributing to the development of our virtual and hybrid event strategy, • Responsible for developing and articulating an event strategy, driving continual improvement, event growth, and best practice across all events, • Manage and maintain data in a responsible way in accordance with GDPR and the internal data processing procedure, • Ensuring all event content is proofread, brand-aligned ,and meets guidelines, • Take an active role in coaching and mentoring junior team members to ensure that the overall team is working to emap standards, values, and processes, • Responsible for ownership, accountability, and reporting for all logistical elements of the allocated events Qualifications and experience: • Educated to degree level or equivalent, • Minimum 3 years of event experience, • Corporate / B2B events experience essential - conference and awards preferred, • Demonstrable knowledge of managing costs within a budget, • Experience of successful delivery and management of multiple events, • Experienced in sponsor liaison and stakeholder management Skills and competencies: • Integrity, leadership, and not afraid of responsibility and accountability, • Excellent communication skills, verbal and written, • Innovative, creative and advanced project management skills, • Advanced negotiation, problem solving and decision-making skills, • Customer focused and seeks and utilises customer insight, • Team player and excels at stakeholder management, • Advanced planning and strong organisational skills, • High attention to detail with exceptional analytical skills and reporting, • Work well under pressure and be an advocate for change, • Must be familiar with general computer use including Microsoft word, excel, powerpoint and outlook, • Experience of using virtual event platforms desirable but not essential Personal attributes: • Self-motivated, self-sufficient and accountable, • Personal credibility and gravitas to command respect from the team and both internal and external stakeholders, • Strategic and forward thinking whilst deadline driven and results focused, • Flexible and embraces change whilst remaining enthusiastic and positive, • Creative, resourceful and proactive, • Multi-tasker but remains calm and professional under pressure What we offer Learning & Development: At emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees. Our employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, events management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organisational objectives. To support our employees’ career development, we have designed specialized programs, as well as other stand-alone role-specific and generic courses, under the emap academy. Benefits: emap is part of Metropolis Group. Together, we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees. • 25 days of annual leave, with the option to buy or sell additional days, • One additional day of leave per year- Celebration Day, • Health plan, • Life assurance, • Private virtual GP access, • Seasonal flu jabs available at the office, • Continuous learning & development opportunities, • In-house Excellence Awards and other innovation projects, • Cycle-to-work scheme, • Discounted gym memberships, • Retail discount vouchers, • Rail season ticket loans, • Pension scheme, • One paid volunteer day per year, • Annual Summer & Winter Celebrations, • Work from home during August, • Income protection and more Privacy: Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept. You can see our privacy policy at . Diversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status. How to apply: Please submit your CV and covering letter. Due to the volume of applications, we receive, we are unable to give individual feedback at the application stage, however if you are successfully shortlisted you will be contacted within 10 working days of your application.

Job Description Soldo is the proactive spend management solution that frees progressive businesses to accomplish more. Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense. Soldo frees finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management platform, user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminates the inefficiency in managing business spending. By proactively managing decentralised spend, organisations empower employees to spend when and where it's needed, keeping productivity high while avoiding month-end surprises. Founded in 2015 by Italian digital innovator Carlo Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and Rome. We’re looking for people with big ambitions, cool heads, sharp minds, and warm hearts. Come and join us as we grow together. What’s in it for you • Competitive salary, • Private healthcare for you and your family, • Pension scheme, • Flexible working options including working from home or our Marylebone office, • 60 days’ work anywhere, even outside the UK if you want, • 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday, • Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget, • Employee Assistance Programme and wellbeing portal The role As an IT Support Engineer, you will provide hands-on, face-to-face and remote support to end users on various technical issues and problems relating to hardware, software, and peripherals. You will be required to work on-site or via remote connection to assist with hardware installations, operating system and software upgrades, systems integrations and basic IT-related issues. You possess a continual improvement mindset, and that will drive everything you do. You will be on the lookout for opportunities to gain efficiencies and actively contribute to the improvement and documentation of IT departmental processes and procedures. Responsibilities • You will support multiple platforms including Windows 10/11 and Linux laptops, MacBooks, Android and iOS mobile devices, virtual desktops, videoconferencing equipment, and Microsoft Office 365 desktop and mobile applications., • You will perform administrative tasks in Microsoft 365 management tools including Azure Active Directory, Azure toolsets (Intune, Autopilot, Data Loss Prevention, Flows etc) and assist in delivering differentiating solutions to the Soldo community., • Additionally you will administer the Soldo Microsoft 365 tenant ensuring seamless service delivery to Soldo users., • Maintaining a good working relationship with Soldo’s managed service providers to maximise service delivery will be key to the role. This will include conducting knowledge transfer sessions, identifying and implementing improvements to standard operating procedures utilised by Level 1 and Level 2 teams, and providing feedback to the IT Service Manager ahead of service review meetings., • You will be responsible for responding to, documenting, and resolving escalated service tickets in a timely manner according to SLA., • You will perform troubleshooting and root cause analysis on escalated issues and recommend procedures and controls for problem prevention. This may require independent work, sharing information, or assisting other members of the IT team with work orders., • Automation is central to service delivery at Soldo and you will assist in driving automation and utilisation of self-service tools within end user compute and Soldo’s Microsoft environment., • You will occasionally document and implement change requests both onsite and remotely, and may be required to present changes at weekly CAB meetings. We're looking for someone who must have • Commercial experience in a customer-facing role supporting end user compute services, as a desktop support analyst or support technician., • Proven experience working with Windows 10, Azure, Microsoft 365, and Intune is essential. Certification for Azure technologies is highly desirable., • Mac device and MacOS experience is highly desirable. Experience administering JAMF to manage MacOS devices is a plus., • Working with an ITIL environment and prior experience using ITIL Service Management tool (ServiceNow, BMC Remedy, Jira Service Management), • Strong communication skills with ability to develop strong relationships within your own team, department, and the wider business, • You must have excellent problem-solving skills in order to diagnose, evaluate, and resolve complex issues or, when appropriate, escalate or route them to other IT staff members., • Flexible and adaptable with the ability to work in a fast-paced environment., • Exposure to working in a financially regulated environment would be beneficial

This post is for our client. We are seeking a candidate with technical experience in a high-paced organization and a genuine passion for addressing business needs through exceptional customer experience. As an individual contributor on this team, you will be managing, deploying, and supporting desktop and office standards. If you are a curious, motivated person and are looking to make an immediate impact at an exciting startup, please get in touch! About You & The Role The AWS & IT Systems Administrator is responsible for managing the organization’s AWS infrastructure by performing planning, building, and support services. It also entails supporting end-user computing technology infrastructure, including hardware, software, and other related devices and services. • Plan, build, and run AWS infrastructure and collaborate with AWS support., • Build, maintain, and deploy workstation images for all hardware actively deployed., • Maintain security and protection for all end-user computing devices via anti-virus software, application/OS configuration, application & OS patching, and other related methods., • Evaluate and identify end-user technology solutions, including laptops, desktops, and related hardware/software., • Manage Active Directory as it relates to users, groups, and computers., • Manage M365 services (Exchange, Endpoint Manager, OneDrive, etc.)., • Maintains building audio/visual equipment, including projectors, PA, sound masking, and video display systems., • Maintain accurate technical documentation for - Network & system diagrams, Work processes, Hardware/software inventory, System configurations., • Track IT incidents and requests using the company’s ticketing applications/systems., • Supports the development, implementation, and enforcement of IT-related standards, policies, and procedures., • Monitors the reliability of end-user computers, software, and other corporate technology., • Proactively diagnoses and repairs problems with end-user computers, software, and other corporate technology., • Track and manage software licenses., • Work with vendors to diagnose and resolve issues., • Work with other teams to help advance initiatives and resolve emerging problems on various projects., • Follow general IT standards for making changes in all environments. This includes, but is not limited to, conducting a production readiness review; following change control processes; participating in a security review; and communicating with stakeholders and affected users. Skills • 2-5 years of AWS support and be able to demonstrate your knowledge of EC2, ECS, S3, ALB, Terraform, RDS, and Backups., • 2–5 years of experience in IT support or systems administration (a startup or fast-paced environment a plus)., • Windows 10, macOS, iOS, Desktop, Hardware, PC imaging, Windows 10, Imaging, Active Directory, Help Desk Management., • Familiarity with SaaS tools (Google Workspace, Okta, Zoom, Slack, etc.)., • Experience managing endpoints via MDM tools (e.g., Jamf, Intune, Kandji)., • Previous desktop/laptop or IT field service experience required., • Technical Proficiencies: PC imaging, PC hardware break/fix, Mobile device support (iOS & Android), Active Directory, O365/M365 administration, Mobile Device Management, Helpdesk/service desk ticketing software (Jira)., • Bonus: Experience with scripting (e.g., Bash, PowerShell), automation tools, or basic networking., • Strong interpersonal and customer service skills., • Excellent written and verbal communication skills., • Strong organizational & decision-making skills., • Able to work successfully as part of a team.

The AV Sales Project Manager will have a strong background in corporate live events, bringing proven hands-on experience in the technical and AV/IT delivery of a wide range of event formats. Reporting to the Senior Audio-Visual Project Manager, this role plays a key part in driving commercial success by managing the sale and delivery of AV equipment and services, overseeing pre-sold AV packages, and ensuring each project is executed to the highest standard. Salary: Up to £42,000 + Direct Staff Benefits Closing date for applications: Friday 21st November 2025. Key Tasks Operational • Project manage the AV/Event IT production of events., • Achieve client satisfaction and financial targets with professionalism and integrity., • Attend client meetings to understand technical and creative needs., • Advise on creative solutions for audio-visual and IT services., • Propose and deliver creative digital solutions., • Achieve best price and service from suppliers., • Collaborate effectively with all internal and external stakeholders., • Produce detailed technical specifications for events., • Maintain a competent working knowledge of CAD and relevant Creative Cloud software., • Undertake other duties as required by the Senior AV/IT Sales & Project Manager or, in their absence, the Head of AV & Event IT. Health and Safety • Be aware of and adhere to all health and safety guidance and policies, particularly those relating to events., • Work with management to ensure risk assessments and method statements are completed for activities within AVPM scope., • Report any breaches by sub-contractors or freelancers to management or the H&S Officer., • Understand the emergency evacuation procedure for staff and clients., • Undertake fire warden duties as required. Note: The postholder may occasionally be required to travel to meet clients, attend conferences, or business meetings, which may involve overnight stays. Person Specification Experience • Outstanding communication skills., • Proven experience in Event AV/IT Production., • Strong AV/IT sales experience., • IOSH or equivalent health and safety qualification preferred. Technical • Strong understanding of the Meetings & Events industry., • Commercial awareness for pricing and data analysis., • Working knowledge of AV & IT systems., • Experience with diary management systems., • Competent with CAD and Creative Cloud software. Behaviours • Changing and Improving – adaptable and proactive in seeking better ways of working., • Working Together – collaborative, supportive, and a strong team player., • Managing a Quality Service – ensures high standards in all aspects of delivery., • Communicating and Influencing – clear, confident, and persuasive in all communications. Values • Team – Foster a collaborative environment where teamwork is at the heart of success., • Quality – Prioritise client needs and satisfaction by delivering exceptional services with attention to detail and continuous improvement., • Exceptional – Strive for excellence and consistently aim to exceed expectations, embracing opportunities for growth., • Innovation – Be forward-thinking, embrace creative solutions, and drive positive change to enhance services and processes., • Integrity – Uphold the highest standards of honesty, transparency, and ethical conduct in all work. About Us Our client is central London’s premier venue for domestic and international events. Located in the heart of Westminster, this award-winning Centre offers modern, flexible spaces for all types of events, from conferences and exhibitions to award ceremonies, dinners, and fashion shows. Hosting hundreds of events each year – from high-profile international conferences to bespoke corporate meetings – our client is steadfastly committed to delivering exceptional customer service. People are central to their success. From their acclaimed in-house caterers – a sustainable catering partner that offers Michelin-star food – to their expert AV and IT teams, every member of staff plays a vital role in delivering outstanding experiences. As of 2025, they have proudly achieved over 50 industry awards since 2014—an ongoing recognition of their excellence in the events sector. Most recently, they were awarded three Gold Eventex Awards for Best Venue, Most Versatile Venue, and Best Event Space. These accolades reflect their unwavering commitment to delivering outstanding experiences for every client and delegate. This is an exciting time to join our client as they continue to grow, evolve, and lead in a dynamic events landscape. Department Overview The AV and IT department forms a key part of the Operations Division, delivering exemplary levels of customer service to enhance the overall visitor experience. This team provides Audio Visual and IT event services and is integral to the success of the venue, incorporating many specialists in the AV industry. They work closely with Event Managers to organise and operate a wide range of events by providing first-class AV technology and support. Benefits include: • Bonus scheme (discretionary) calculated on corporate and individual performance., • Membership of Pension Scheme with an employer contribution of 28.97%, • 25 days' annual leave with an additional day per year to a maximum of 30 days & 1 privilege day, • Subsidized staff restaurant/coffee bar, • Interest free season ticket loan, • Cycle to work scheme, • 3 days paid volunteering, • Participation at staff events; celebratory, educational, team, • Access to learning and development tailored to you, • A working culture which encourages inclusion and diversity, • Regular employment engagement activities, • You will be required at times to work evenings and weekends as necessitated by the business and Overtime/TOIL would be payable.

IT Manager - 20 month FTC Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2024 financial year, Indra achieved revenue of € 4.84 million, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries. As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do: Leadership - Generating real impact through tangible results Flexibility - Enhancing proximity to the customer and differentiating Indra from its competitors Focus - Projecting progress in a clear direction, which is crucial in the specialisation of business Reliability - Building trust and long-term relationships based on experience and excellence As we continue to enjoy an exciting period of growth in the UK, we are looking for additional resources to support us with our upcoming projects. The IT Manager leads in IT Infrastructure Operations. Key duties include: • Service ownership and leadership, overall accountability for infrastructure services scope, quality and outcomes, govern delivery against KPIs/SLAs., • Team leadership in the UK, actively participating in new hirings and TUPE process., • Build, motivate and coach a high-performing service teams in UK; drive effective resource planning, knowledge sharing, succession planning and skills development aligned to Group standards., • Responsible for service transition and tooling, running infrastructure operations and lifecycle management., • SLA and performance assurance. Analyse trends, and drive corrective and preventive actions to protect availability and performance., • Act as strategic escalation points for complex issues, overseeing service processes, ensuring risk management, compliance, and security., • Provide regular performance reporting and contribute to governance forums., • Stakeholder engagement, principal escalation and reporting point to the client, coordinate with adjacent service towers and third parties., • Financial stewardship, budget, forecasting and cost-to-serve optimisation., • Driving continuous improvement. Drive maturity and process optimisation (Lean IT), automation and standardisation. This is a senior leadership role requiring a strong ITIL-based service management background, proven people leadership, and demonstrable success in high-volume, time-critical IT operations. Required Skills and Experience: • Bachelor’s degree (or equivalent) in Computer Science, Engineering, IT Management or a related discipline, • ITIL v3 or ITIL 4 Foundation (minimum); Intermediate/Managing Professional preferred., • Desirable: Project Management certification (PRINCE2/PMP) and/or Lean IT., • Proven experience of at least 8 years as Service Delivery Manager for IT operations on On-premises and Cloud Infrastructure., • At least 5 years in large-scale, mission-critical operations., • Experience in service delivery to UK public institutions., • References of enhancing service excellence and operational efficiency based on process streamlining and automation, • Extensive global knowledge of IT infrastructure with strong focus on compute platforms, operating systems, virtualization, database technologies, networking, storage and backup solutions. Main technologies:, • Microsoft Windows Server / RedHat Liunx, • VMWare, • MS SQL Server, Oracle Database, • CISCO, • Azure Cloud, • Strong knowledge of ITIL, PMBOK/PMP or PRINCE2,, • Proven leadership in GDPR and PCI DSS compliance,, • People leadership, excellent communication and senior-client stakeholder skills, team development and performance management., • Decision-making under pressure, incident and conflict resolution and a continuous improvement mindset. What we can offer you • Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days), • 35 hour working week, • Pension – 4% employee and 4% employer, • Private medical insurance (including dental & optical), • Life assurance, • Income protection, • Employee assistance programs, • Flexible/remote working options, • Charitable initiatives, • Social events (formal & informal), • Learning and development programs, • Innovative & collaborative work environment Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law

We are seeking a Senior/Expert Engineer/Engineering Manager to lead one of the core engineering teams within Planning Agent, our AI-powered advertising planning platform used daily by IPG agency teams. You will help shape and grow a product with AI at its core, using agents to power an AI assistant advertising planners throughout their workflow. You’ll lead a cross-functional team of 8–10 remote engineers and data scientists, distributed across multiple countries in Europe, with a significant presence in Poland and Ukraine. Our tech stack includes Python with a React frontend, deployed on AWS in Kubernetes clusters, using GCP for Gemini and LangGraph for agent orchestration. While you’ll have the resources of a large organisation, this team operates with a startup mentality: embracing rapid iteration, a cross-functional mindset, and end-to-end ownership of features. The role can be tailored to your strengths, whether as an Individual Contributor, a Manager, or a mix of both. You’ll lead system design, make architecture decisions, and guide technical direction while balancing hands-on implementation with enabling the team to deliver effectively. Depending on your focus, you may spend more time coding and implementing complex features, or more time on coaching, mentoring, and driving delivery. In all cases, you’ll conduct code reviews, contribute to high-impact features, and foster a high-performance engineering culture. This position reports to the VP, Software Engineering, Planning. It will be primarily remote, though you are also welcome to work in our London office. Key Responsibilities: • Shape the architecture and engineering design of the product and its interactions with other applications and services, • Lead by example in technical delivery and engineering best practices, • Work with the Product team and other Tech Leads to execute the roadmap and translate requirements into actionable engineering tasks, • Discuss technical solutions with the development team, communicate goals, and facilitate execution, • Develop and expand product capabilities, from AI-driven features to core full-stack enhancements, • Lead functional design and code reviews, providing constructive feedback, • Coordinate with QA to achieve automated testing in support of continuous delivery, • Build and maintain a high-performance team and an innovative culture, • Provide coaching, mentoring, and career development to team members, • Have a results-driven personality, high enthusiasm, energy, and confidence Minimal Requirements: • Proven experience as a senior technical leader in an Agile/Scrum environment, • Strong knowledge of Python and microservice architectures, • Experience building web applications, preferably including React, • Familiar with software development methodologies, scaled system design, and best practices, • Knowledge of AWS and cloud-native architectures; familiarity with LangGraph a plus, • Strong communication skills, able to explain technical problems clearly to varied audiences, • Excellent organisational and technical writing skills, • Experience working with remote and geographically distributed teams a plus, • Background in advertising/marketing tech a plus Acxiom is a customer intelligence company that provides data-driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day. Acxiom is a registered trademark of Acxiom LLC and is part of The Interpublic Group of Companies, Inc. (IPG). For more information, visit Acxiom.com.

Technical Product Manager – Up to £55,000 + Benefits | Hybrid (London) Are you the Product Manager who turns customer data into features that millions rely on? Do you thrive on bridging tech teams and business goals to ship seamless experiences? Ready to support the evolution of one of the UK’s fastest-scaling digital storage platforms? THE COMPANY A leading UK digital storage innovator combining physical sites with on-demand, tech-enabled collection and delivery. Backed by multi-million-pound investment, we’re building the smartest, most trusted end-to-end storage experience in the country. Think national reach, rapid growth, and zero tolerance for friction. THE ROLE You’ll support the product vision for customer and operations platforms, reporting to the Head of Technology & Product. Hands-on collaboration from day one. You’ll work closely with a cross-functional squad of engineers, designers, and ops specialists, turning customer feedback into practical, shippable solutions. • Support a 12-month roadmap blending quick wins with game-changing initiatives, • Run discovery: user interviews, prototypes, A/B tests to nail customer needs, • Support cross-functional squads (engineers, designers, ops) in 2-week sprints, • Track KPIs like conversion, NPS, churn, and cost-per-order, • Translate business goals into specs that ship fast and scale big, • Influence stakeholders from frontline crews to C-suite execs YOUR PROFILE • Multiple years in technical product management, • Proven launches that moved metrics (e.g., “Boosted retention 25% via personalised flows”), • Agile squad support; comfy with Jira, user stories, and data tools (SQL, Amplitude), • Sharp communicator: influence techies and execs with ease, • Bonus: Subscription models, ops-heavy domains, Figma prototyping, • 2.1+ Bachelor’s in relevant field or equivalent real-world wins PACKAGE • Up to £55,000 base (flex for proven leaders), • Hybrid (3 days in, 2 from home – central London, 5-min from station), • Private health, pension matching, staff discounts, Perks at Work, • Summer/winter parties, Tuesday breakfasts, Cake Wednesdays, Thursday drinks, • Equity upside as we expand nationwide and into B2B .

Our London based technology consulting client are looking for an experienced Test Architect/Senior Test Manager with Consultancy experience to join them on a permanent basis due to company growth. They provide pioneering and cutting-edge Quality Engineering and Agile / DevOps transformation services. To be successful in this role you should bring consulting experience and the ability to work at ease and collaboratively to support their clients. Delivery Requirements • Extensive experience in delivering complex test projects and programmes - Agile and Waterfall, • Experience in working across the SDLC and understanding software engineering, strong knowledge of test phases eg Unit, System, Integration, UAT and NFT, • Great working knowledge of test automation, performance engineering, DevOps, test environments, test data, test management, and SDLC tools, • Ability to develop Organisational and Programme-level Test Strategies, Approach and Plans, • Ability to create test estimates, budgets, and define/build reusable testing assets for large/complex projects, • Experience in defining standard quality engineering architecture, methodology, technical and process improvement, and tools across engagements, • Demonstrable ability to improve quality practices across the software delivery lifecycle including integration into project management methodologies Leadership Responsibilities • Lead a team of technical engineers covering planning, estimating, managing, and reporting on tasks, • Represent leadership to client stakeholders in professional and committed manner, • Mentor junior engineers and analysts providing guidance, • Contribute to company blogs, industry presentations, education, and webinars, • Support the strategic direction of, and be an active contributor to, our Quality Engineering Practice Client and Account Responsibilities • Advise and evangelise to the customer on innovative products and solutions across the SDLC with particular focus on quality engineering solutions, • Demonstrable record of client relationship building with strong stakeholder management experience including to senior levels, • A strong network and the ability to initiate and develop new business opportunities with clients Desirables • Strong experience of Higher Education, • Experience with large packaged applications like Oracle Fusion and/or SAP S4 Hana working in upgrades.

You'll play a key part in delivering campaigns that attract and convert new customers, working closely with cross-functional teams and external partners, and supporting the Senior Customer Marketing Manager in driving acquisition strategy. Support the Senior Customer Marketing Manager in planning an

If you are a current Jazz employee please apply via the Internal Career site. \n Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to \ntransform the lives of patients and their families. We are dedicated to developing \nlife-changing medicines for people with serious diseases — often with limited or no \ntherapeutic options. We have a diverse portfolio of marketed medicines, including leading \ntherapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. \nOur patient-focused and science-driven approach powers pioneering research and development \nadvancements across our robust pipeline of innovative therapeutics in oncology and \nneuroscience. Jazz is headquartered in Dublin, Ireland with research and development \nlaboratories, manufacturing facilities and employees in multiple countries committed to \nserving patients worldwide. Please visit\n more information. \n Brief Description: The Senior Analyst of Medical Affairs (Medical Education Grants) will be an integral member of the Medical Affairs, Medical Education Grant team. This role is essential for enhancing efficiency and effectiveness of the department’s operational and management of Independent Medical Education grant requests from external organizations. Essential Functions • Monitor the Educational Grant Management System and perform initial review of grant requests for completeness and alignment to industry and company guidelines, • Partner with Grants Manager to track routed requests against the budget to ensure approvals do not exceed the target forecast, • Process grant requests, to include communication of grant decisions to internal and external parties and issuing of payment to requestors, • Maintain a schedule of supported educational events across all Neuroscience molecules, • Track outcomes from supported programs, • Gather and assist analyze performance metrics under Grant Managers’ oversight and communicate the results to stakeholders within the organization as needed., • Prepare presentations for use by Grants Manager and other internal departments as needed, • Respond to reported problems and work with a diverse team of internal and external stakeholders to identify resolutions, • Schedule monthly EGRC meetings, distribute review materials to the team prior to the meeting, and prepare presentation materials, • Identify potential process improvements related to the grant workflow, • Update documentation related to IME grant processes and workflow diagrams to ensure business continuity and aid in continuous improvement efforts, • Communicate regularly with grant requestors regarding status, payment, program materials and outcomes of supported activities, • Analyze operational processes and systems and establish best practices, • Participate in professional meetings to evaluate the impact that regulatory and policy decisions have on IME grants, • Pharmaceutical industry and/or agency/medical education company experience is required, • Experience working with Microsoft Office, including Excel, PowerPoint, Outlook and Word is required, • Experience working with Pivot Tables, Macros and/or Visual Basic for Applications is preferred, • Experience working with publication software (e.g., Microsoft Publisher, Adobe InDesign) is desired, • Knowledge/understanding of FDA and regulatory guidelines for industry support of medical education events (e.g., PhRMA guidelines, OIG, AMA, ACCME, Sunshine Act) is desired, • Knowledge of CME/CE outcomes assessments (e.g., MOOREs, TELMs) is desired, • Experience working with reporting solutions (e.g., Izenda, SmartSheets) is desired

Why Orri? Orri is an ambitious, young, and fast-growing company committed to changing the way we treat eating disorders in the UK. We are currently seeking a passionate Housekeeper to join our Orri team. At the heart of our approach is a commitment to working collaboratively and providing expert, evidence-based and innovative treatment - delivered with kindness and compassion at its core. Role Overview: As part of the Facilities and Operations Team the post holder will undertake the role of Housekeeper and Kitchen Support at our Wimpole Street Clinic. The post holder will delivery a high level of customer service to all clients, employees and visitors. This role also provides some basic support to the kitchen team. Main duties and responsibilities: • The postholder will be responsible for maintaining a high level of excellent in housekeeping sanitation, safety and comfort for all personnel and clients., • Undertake the cleaning of all rooms, kitchen areas, bathrooms and common rooms from the basement to the 4th floor., • Report any maintenance work required to the Facilities & Health and Safety Manager who will record and organise repairs., • Inform the Facilities & Health and Safety Manager of low stock levels for reordering with sufficient notice., • Providing kitchen support to the kitchen team., • Have a strong awareness of health and safety practices and policies to report any concerns immediately to the Facilities and Operations Manager., • To communicate effectively with other staff, carers and visitors regarding clients., • To be fully aware of the fire policy and the awareness of health and safety practices., • To treat the clients with confidentiality and respect. Desired Skills and Expertise: • Good communication skills., • To have the ability to work effectively within a team environment., • The post holder will have sound knowledge and skills in the use of a wide range of systems including:, • Fire and emergency procedures, • Infection prevention control systems, • Health and safety policy, • HACCP, • COSHH Benefits: • Monday to Friday work pattern., • 33 days annual leave including bank holidays and the service closure over Christmas (pro rata)., • Enhanced maternity/paternity/adoption package., • Comprehensive induction and commitment to ongoing training., • Online benefits and cashback rewards schemes., • Contributory pension scheme with salary sacrifice options., • Free Statutory and Mandatory Training., • Free professional development and CPD certified training., • Two annual corporate events plus additional social events throughout the year., • Career development opportunities., • Private health care after successfully completing your probation period. Orri operates a smoke free policy on all premises and grounds. Orri is an equal opportunities employer.

Job Title: Project Engineer - Sprinklers. Summary of Project Engineer Role. As a Sprinkler Project Engineer you will support the Project Manager within the Main Contracts or Small Works divisions to deliver fire sprinkler projects on time, to budget and in accordance with customer and regulatory req

Support Senior Complaints Manager to implement Consumer Duty and Complaints management training. Support the Complaint Manager with frontline staff complaints training. Support customer satisfaction programs set for complaints and is included in THE FIRM reporting.

Come and join us as a results driven Assistant Manager to deliver sales and exceed customer expectations as part of a hugely successful branch team.As an Assistant Branch Manager, you will report directly to the Branch Manager and support the day to day running of the branch.You will identify and ca

I'm looking for an experienced Technical Maintenance Manager to join a leading specialist in gym equipment maintenance, to support their maintenance team. Based in Walton-on-Thames, this role offers a perfect blend of hands-on engineering and operational support The Role: The Technical Maintenance Manager won't be managing the maintenance team but providing technical support to them - including: Training new recruits and auditing the existing team to ensure all maintenance activities meet quality benchmarks and customer expectations. Stock management of the parts and working with suppliers to ensure things run smoothly Personally managing complex or large-scale maintenance projects. Acting as the technical escalation point for the team. The Candidate: The ideal candidate for the Technical Maintenance Manager role should have the following: Proven experience in maintaining gym or leisure equipment. Strong knowledge of electrical and mechanical systems. Strong communication skills with clients, suppliers, and colleagues. A valid UK driving licence. The client is a UK-based specialist in the design, installation, maintenance, and management of gym and leisure equipment. Since its inception in 2000, the company has been providing top-notch services to both private residences and commercial leisure facilities, ensuring high standards and customer satisfaction. If you're a hands-on engineer with leadership skills and a passion for maintenance excellence, this Technical Maintenance Manager role could be your next career move. Don't miss the chance to join a leading company in the leisure equipment industry. If you have experience or interest in roles such as Maintenance Supervisor, Engineering Manager, Service Manager, Field Service Manager, or Equipment Maintenance Manager, this Technical Maintenance Manager position could be the perfect fit for you. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

Porsche Retail Group (PRG) have an excellent opportunity for a Vehicle Technician to work for one of the world's most iconic brands and join Porsche Centre West London. To apply for this role of Vehicle Technician, you must have: Either level 2 or 3 Diploma in Light Vehicle Maintenance and Repair Competence or equivalent qualification Experience working in a franchised automotive dealership Full Drivers License Role: As a Porsche vehicle Technician, you will maintain, repair, and service our customer's vehicles to the highest standard. Communicating effectively with the Service Team, you will seek to diagnose potential problems, fix mechanical and/or electrical issues or carry out routine service work. All the while ensuring the highest level of accurate record keeping and ensuring vehicles are fixed first time, and exceeding customers' expectations. Responsibilities: Identifying problems with vehicles using diagnostic tools and equipment Carrying out repairs and service work across the whole Porsche vehicle range Performing road tests to ensure repairs were successful and vehicles are functioning properly. Documenting services performed, parts used, and any issues found during inspections. Communicating with the Service Team or customers about vehicle issues and repair options. Ensuring all work is performed in accordance with safety regulations and Porsche's exemplary customer service level expectations Keeping up with the latest automotive technologies and repair techniques. Minimum Qualifications: A full vehicle (Category B) driver's license, ideally for a for a minimum of two years Level 2 Diploma in Light Vehicle Maintenance and Repair Competence or equivalent qualification Experience of working within a franchised automotive dealership Excellent mechanical and technical skills to be able to diagnose and repair faults on a wide range of vehicles Ability to work quickly, diligently and efficiently Desirable Qualifications: Level 3 Diploma in Light Vehicle Maintenance Level 3 Diploma in Auto-Electrical and Mobile Electrical Operations Level 3 Award in Electric/Hybrid Vehicle System Repair and Replacement Experience of working within a prestige franchised automotive dealership Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer: Competitive Salary along with monthly Bonuses for exceptional performance Salary increases as you progress through your Porsche training and accreditation Guaranteed monthly bonus payment for the first 3 months of your employment 33 days holiday, with extra for long service Fixed hours each week - no shift patterns. Monday to Friday 8.00am to 5.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm. Option of a VW Group Vehicle at preferential leasing rates Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Dedicated mental health champions Five full sets of work wear along with Porsche jumpers, gilets, jacket and safety boots Centre: Porsche Centre West London is our largest Centre in the south of England. Our Centre is divided over 2 locations. Our main Centre conveniently located on the A4 and just a short walk from the vibrant Chiswick High Road, with free staff parking just a short walk away or Gunnersbury Tube or Chiswick Park Station are within a 15-minute walk. We have a dedicated satellite after-sales service near Kew, easily accessible from the A4 with onsite parking. Company: Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. Applying: Please note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms. You must have eligibility to work in the UK. If your address and contact details are not on your CV, you will not be considered. You're welcome to request a full synopsis of the job description during your first round of interview, should you be successful. We look forward to hearing from you! TPBN1_UKTJ

Job Title: Lead Service Engineer Water Treatment & Equipment Location: London (with national travel, working away, some night and weekend work when operationally necessary) Salary: Up to £50kpa depending on experience + Vehicle + Package Contract Type: Full-time, Permanent Due to the nature of the role , sponsorship is not available . About Our Client: Our growing client, a market leader in testing, inspection, and certification services across the UK, is seeking a dedicated Lead Service Engineer to join their Environment & Safety Division within the Water Consultancy & Equipment (WEQ) Team. This team provides crucial services including statutory water hygiene tasks, chemical analysis, and the service, repair and maintenance of essential water treatment equipment such as Reverse Osmosis Units and Water Softeners. You will play a vital role in upholding their reputation for world-class service and technical excellence across major UK client sites. The Opportunity: This is a fantastic opportunity for an experienced Service Engineer ready to step into a leadership and technical expert role. You will be instrumental in ensuring the optimal performance of complex water treatment systems while driving continuous improvement within the engineering team. Your expertise will directly contribute to building a safer and more sustainable world. Whats in it for you? Our client is committed to the personal and professional development of its staff, offering both linear and transversal career pathways. Benefits include: Competitive salary and comprehensive benefits package. 25 days annual leave with the option to buy more. Electric Car Scheme (where applicable). Enhanced company pension and life assurance. Employee Recognition Schemes and a family-friendly support system. Employee benefits and discounts app, and Employee Assistance Programmes. Key Responsibilities Equipment Servicing & Maintenance: Service and maintain comprehensive water treatment systems including Softeners, Reverse Osmosis Units, Ozone Units, Side Stream Filtration Units, UV Units, and Dosing Units . Technical Problem Resolution: Diagnose technical issues and execute remedial solutions for water treatment equipment to ensure optimal performance. Project Leadership: Lead and oversee installation projects for water treatment equipment from inception to completion. Procedure Development: Collaborate with the Operations Manager to develop comprehensive service procedures for all equipment. Technical Expertise & Support: Serve as the primary technical contact for inquiries regarding the product portfolio. Process Improvement: Work alongside the Operations Manager to enhance team efficiency through report redesign and operational improvements. Training & Development: Deliver comprehensive training programs and monitor Service Engineer performance. Health & Safety Compliance: Ensure strict adherence to Health & Safety procedures across all client locations. Client Site Management: Develop expertise across major client sites and establish detailed service procedures for consistent delivery. Travel Requirements: Requires flexibility for travel assignments, including potential overnight stays and weekend work as operational needs dictate. What Were Looking For The ideal candidate will be a motivated, dependable, and customer-focused individual with a proven track record: 3+ years experience servicing water treatment equipment (Softener, RO, Ozone, UV, Dosing Units). Strong technical problem-solving and fault-finding capabilities. Demonstrable Leadership experience in installation projects and team management. Excellent communication skills for technical support and training delivery. Proven ability in Process Development for creating procedures and documentation. Experience in training and mentoring technical staff. Strong Health & Safety compliance knowledge in industrial environments . Willingness to travel, including nights and weekend work. Apply Today! If you are a committed Lead Service Engineer looking for a pivotal role within the UKs leading water equipment and consultancy sector, apply now or contact Simon Cowley on 07441 449303to discuss this opportunity further. TPBN1_UKTJ

Safety, Quality & Compliance Monitoring Manager (SQCMM) Reports to: General Manager and Accountable Manager Responsible for establishing, maintaining, and continuously improving the organisation’s Safety, Quality, and Compliance Monitoring Management System in accordance with CAA, EASA, and other applicable regulatory requirements for aircraft maintenance and FBO operations. Key Responsibilities: • Lead and oversee all quality and compliance audits (internal, external, regulatory, and customer)., • Manage non-conformities, corrective actions, and continuous improvement initiatives., • Maintain and update the organisation’s procedures, manuals, and authorisations in line with regulatory requirements., • Oversee competence, authorisations, and training records of certifying and support staff., • Liaise with regulatory authorities, ensuring compliance with Part-145 and related standards., • Facilitate safety risk management, hazard identification, and occurrence investigations., • Ensure safety training, documentation, and performance reporting meet required standards., • Direct access to senior management on quality and safety matters., • Authority to propose process improvements and request cross-departmental support., • In-depth knowledge of airworthiness and regulatory standards (Part-145, IS-BAH)., • Qualified auditor with proven leadership and interpersonal skills., • Strong analytical, organisational, and communication abilities., • Experience with quality, safety, and compliance management systems., • Integrity, diligence, and discretion., • Self-motivated with strong problem-solving and critical thinking skills., • Effective planner and team collaborator.

The Role London Business School require a Senior Manager, Academic Quality to join us on a permanent basis. You will collaborate with senior academics to enhance and implement the School's academic framework and regulations. You will lead the development and management of policies related to student casework, act as the first point of contact for students and stakeholders, and provide expert advice to panels. You will also be responsible for data analysis and reporting, identifying trends and opportunities for enhancing the academic quality framework. Main Responsibilities • Collaborate with senior academics and support the work of academic committees., • Lead the enhancement and implementation of the academic quality framework., • Develop the academic quality manual and manage student casework., • Provide data analysis and termly reporting, identifying trends for improvement. Who we are looking for • Bachelor’s degree or professional qualification with experience in UK higher education or quality assurance., • Excellent written communication skills and ability to engage diverse audiences., • Sound knowledge of policies, regulations, and legislation within the field., • Experience in leading projects, developing policies, and managing stakeholders., • Strong analytical and problem-solving skills. Why London Business School London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. What you can expect from us • Generous annual leave of 27 days PLUS extra between Christmas and New Year!, • Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution), • Free onsite gym and swimming pool, • Amazing range of professional development to support your career path, • Enhanced cycle to work scheme, • Wellbeing offering to support your physical, mental and financial health, • Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill. At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community. For this role specifically, you will be expected to be on campus 3 days per week. We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work Our commitment to driving inclusion and belonging We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Fire Systems Small Works Installation Engineer • Location: Field-Based (London area), • Job Type: Full-Time/Permanent, • Salary: Competitive + company van/mobile + benefits, • Reports to: Project Manager Company Overview: Firetecnics is one of London’s most trusted LPCB-certified fire safety company, with one of the best reputation within the industry for over 35 years. Firetecnics is part of the Helix International Group Ltd, which is experiencing growth of 30% year on year. Expanding in London and serving the Property industry. Job Overview: We are seeking an experienced and motivated Fire Systems Small Works Installation Engineer to join our growing team. You will be responsible for the installation, commissioning of small-scale fire detection and alarm system projects across a variety of commercial & residential sites. This is a field-based role requiring technical expertise, customer interaction, and a proactive attitude. Key Responsibilities: • Install, commission, and test fire detection and alarm systems in accordance with BS 5839-1 and client requirements, • Carry out small works installations, including modifications and upgrades to existing systems, • Complete detailed job reports, commissioning certificates, and handover documentation, • Liaise effectively with customers, project managers, and other stakeholders, • Ensure work is completed within budget and timeline, maintaining high-quality standards, • Adhere to all company policies, health and safety regulations, and industry standards, • Provide technical support and guidance to junior engineers or apprentices, if required, • Participate in training and development sessions to maintain up-to-date knowledge of systems and regulations Essential Requirements: • Proven experience in installing and commissioning fire alarm systems, • Strong knowledge of BS 5839 and relevant fire safety standards, • Familiarity with key fire alarm systems such as Gent, Advanced, Kentec, Apollo, Hochiki, etc., • Full UK driving license, • ECS or CSCS Card, • Excellent communication and customer service skills, • Ability to work independently or as part of a team Desirable Qualifications: • FIA Units 1, 4, or equivalent fire systems qualifications, • Experience with emergency lighting systems or additional life safety systems, • IPAF / PASMA / Asbestos Awareness certification, • Electrical qualifications (e.g., 18th Edition, NVQ Level 3 in Electrical Installation) How to Apply: If you are an experienced Fire Systems Small Works Installation Engineer looking to take the next step in your career with a reputable and growing company, we want to hear from you. Apply now to become part of Firetecnics and contribute to our ongoing success in delivering high-quality fire safety solutions.

Join us to shape the technology powering the frontline workforce. Connect by Cocentric is growing fast – and we’re looking for a hands-on Platform Engineering Manager to shape its technical future. Connect bridges HR systems and digital tools to give frontline employees seamless, secure access – without email addresses or complexity. Backed by recent funding and used by some of the UK’s biggest brands, the platform is scaling fast. As our Platform Engineering Manager, you’ll work at the intersection of engineering, product, and customer delivery – setting technical direction, guiding architectural decisions, and helping scale a secure, modular, and high-performing platform. You’ll lead on everything from architecture and infrastructure to mentoring engineers and helping shape the product roadmap. WHAT YOU WILL DO • Design, lead, and evolve the technical architecture of the Connect platform, • Make decisions on tech stack, infrastructure, frameworks, and integration approaches, • Collaborate closely with the Head of Connect to align architecture with roadmap priorities, • Provide hands-on technical leadership – contributing code, conducting reviews, and guiding decisions, • Mentor and support a growing engineering team, ensuring high-quality delivery, • Translate complex business requirements into scalable and maintainable systems, • Focus on performance, reliability, and security at scale, • Stay ahead of emerging technologies and contribute to continuous improvement WHAT YOU’LL BRING • Strong experience with Service Fabric and Kubernetes, • Proven experience architecting and scaling B2B SaaS platforms, • Strong full-stack technical expertise – especially across C#, JavaScript, and React, • Experience integrating with APIs and identity platforms (e.g. Microsoft Entra ID / Azure AD), • Solid understanding of cloud infrastructure – ideally Azure and Service Fabric, • A collaborative mindset – comfortable working across product, engineering, and client delivery, • A pragmatic, hands-on approach to problem-solving and decision-making, • Background in IAM or SSO is a bonus OUR TECH STACK • Frontend: React, JavaScript, • Backend: C#, .Net, Azure Service Fabric, • Infrastructure: Azure, Service Fabric, Cosmos DB WHY COCENTRIC • Be a key part of a product that’s transforming how the frontline workforce connects, • Help shape the technical foundation of a platform built for scale and impact, • Work alongside a talented, fast-growing team backed by investment and momentum, • Hybrid working model with a base in our London office and flexibility to work from home, • 29 days annual leave, including a day off for your birthday, plus bank holidays., • Our office closes over Christmas, • Generous private medical care and additional perks with Vitality, • Cocentric recognise that your family is important and being able to spend quality time with your family as it grows is a wonderful experience. This is why we offer enhanced Maternity, Paternity, Adoption and Parental leave.

Delegated Authority Customer Oversight & Support Manager Insurance London £70,000 - £80,000 Depending on experience Delegated Authority Customer Oversight & Support Manager is required to join a well known insurance company which is part of a wider global reinsurance group on a permanent basis. This is a great opportunity for collaboration with Risk & Compliance, DA partners, and internal stakeholders to identify risks, improve service quality, and report findings to senior governance forums, shaping the customer outcome monitoring framework. About the Delegated Authority Customer Oversight and Support Manager; • You will be responsible for designing, embedding, and delivering a customer outcome monitoring framework, ensuring delegated arrangements comply with consumer duty regulations to deliver fair customer outcomes, • You will be conducting customer support assessments across the delegated life cycle whilst executing improvement plans, • Ensuring delegated arrangements meet Consumer Duty standards and regulatory expectations, • Apply risk-based oversight to partners and outsourced providers., • Conduct reviews of customer journeys and sales processes to assess customer understanding, • Lead thematic reviews, case-based reviews, and assessments to identify non-standard outcomes, • Contribute to reports and governance forums, present to the board and committees where required Experience required for the Delegated Authority Customer Oversight and Support Manager; • Good understanding of primary insurance products and services, • Experience within a delegated authority setting is highly desirable, • In depth understanding of Consumer Duty, Vulnerable Customers & Product Governance regulation., • Strong communication skills required at a Senior Level with the ability to lead change, manage expectations and delegate as required, • Senior stakeholder management, report writing and presenting., • Compliance experience with the Insurance Distribution Directive Benefits include; • Hybrid working 2 days in office, • On-site lunches and a newly refurbished office, • 25 days holiday + bank holidays, • Family-forward business with market-leading parental benefits, • 10% Pension Contributions, • Private Medical Insurance

Job Overview: The Regional Discipline Manager - Mechanical & Metallurgy Engineering based in DOHA QATAR is tasked with the development of departmental plans, including business, production, and/or organizational priorities. The role requires multi-disciplinary expertise and the ability to understand the industry to achieve financial and operational objectives. The Regional Discipline Manager - Mechanical & Metallurgy Engineering manages multiple related teams in multiple office locations, sets their organizational priorities, and allocates the appropriate resources. As the Mechanical disciplines Subject Matter Expert (SME), they must be able to identify and resolve a range of complex technical, operational, and organizational problems for all of the mechanical sub-disciplines (rotating equipment, static equipment, packaged equipment). In addition to core mechanical discipline knowledge, must also be able to demonstrate a good understanding of metallurgy (materials and corrosion) engineering. The role directly impacts business results by supporting and function-specific projects, products, services, and/or technologies, and developing policies and plans. Responsibilities Key Tasks and Responsibilities: • Provide leadership to managers and professional staff within a department., • Accountable for the performance and results of multiple disciplines within a department., • Apply managerial expertise to achieve financial and operational objectives., • Resolve a variety of complex problems that have implications within the area of responsibility., • Develop operational plans to achieve business objectives., • Influence customer and/or organizational leadership to achieve operational objectives., • Manage the performance of Discipline employees through goal setting, ongoing assessment, and coaching., • Contribute to functional strategy development., • Propose scope splits between Engineering offices and/or subcontractors (as applicable) at the bid stage and the award., • Negotiate with other engineering disciplines, Fabrication, Marine, and Project Management Teams to ensure the best schedules and execution plans within agreed budgets., • Attend project kickoff and review meetings, vendor meetings, and engineering meetings, as required., • Interface with peers and Global Engineering., • Foster teamwork of Regional or Functional Managers., • Provide and direct bid assistance., • Ensure availability and allocate discipline manpower resources as required to provide agreed deliverables and meet agreed schedules and budgets., • Maintain historical norms to establish budgets and forecasts., • Prepare/review the department's budgets and forecasts., • Manage financial and operational objectives., • Ensure departmental plans are aligned with business, financial, and operational objectives., • Meet group DOE forecasts, within schedule and budget., • Review/approve departmental key documents and drawings such as:, • Progress and productivity report., • Workhours/timesheet bookings., • Requisitions for software, computers, and other departmental expenses., • Expense reports., • Estimates for proposals, including cost, schedule, and manhour estimates and execution plans., • Forecasting reports., • Project-specific procedures and design reports., • Conduct staff feedback meetings., • Identify and resolve technical, operational, and organizational problems., • Keep the Director, Area Manager, and Project Management Teams apprised of high-level activities and concerns, technical, budgetary, and manpower related., • Plan and recommend department manpower, training/ development and assist in recruiting resources., • Coordinate the training and development of Discipline personnel., • Evaluate performance and recommend changes in the classification and compensation of department personnel. Functional: Senior Director Engineering Liaise with: Engineering Directors in regional office locations, Managers and Supervisors of other Engineering / Design Disciplines, Project Managers, Project Engineers, and Project Management Teams; Offshore/Onshore Managers, Planning Managers, Proposals Department, Procurement Department, Safety Department, HR Department, QC and Certification Group, External McDermott Offices, Client Representatives, Vendor & Subcontractor Representatives Supervises: All Discipline Managers, Engineers, Designers, and support personnel within the department Qualifications Essential Qualifications and Education: • Bachelor's Degree or Master’s Degree in Mechanical Engineering., • Twenty plus (20+) years of experience and proven leadership experience in Oil and Gas with major contractors or consultants., • Five plus (5+) years of proven management experience of leading the full mechanical discipline (Rotating, Package and Static equipments plus HVAC scope) in a similar Oil and Gas industry contractor or consultants., • Registered Professional Engineer or member of Professional Engineering Society as applicable., • General multi-discipline knowledge of design techniques and analysis methods, and general knowledge of the theory, content, and application of statutory codes and guidelines as applicable offshore. Our ingenuity fuels daily life. Together, we’ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore wind infrastructure, and reshaping the onshore landscape to deliver the energy products the world needs safely and sustainably. For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.

Salary: £49,100 - £73,700 What’s Your Possible? At Northrop Grumman UK, you’re part of a team that’s defining what’s possible. We’re pioneering solutions that shape the future of defence and security, and we’re looking for people who share our passion for innovation and excellence. Whether you're solving complex engineering challenges or driving strategic change, your work here matters — to our customers, our communities, and your career. This is More Than Just a Job — It’s a Mission We’re seeking a highly experienced and technically proficient Quality Engineering Manager to lead our Programme Quality Engineering function within the Defence Operating Unit (DOU). This pivotal role will oversee end-to-end programme assurance, supplier quality, and the strategic implementation of advanced quality processes across complex defence programmes. You’ll be joining our Mission Systems sector, working closely with design, engineering, and manufacturing teams to ensure our solutions meet the highest standards — from concept to delivery. This is your opportunity to shape quality excellence across some of the UK’s most critical defence programmes. What You’ll Be Doing • Lead and mentor a team of Programme Quality Engineers, driving technical excellence and continuous improvement., • Oversee quality assurance activities across multiple defence programmes, ensuring compliance with UK MOD, NATO, and NG standards., • Serve as the senior technical quality lead, providing strategic direction and feedback to programme teams., • Own and mature the application of APQP and PPAP across supply chain and manufacturing processes., • Host customer audits and act as the primary point of contact for quality matters., • Report on quality performance and risks to senior stakeholders, using data-driven insights. What We’re Looking For • Proven experience managing and developing engineering or quality teams in a high-tech or defence environment., • Deep expertise in ISO 9001 / AS9100, APQP, PPAP, and MOD/NATO standards (AQAP 2110, Def Stan 05-57)., • Strong knowledge of IPC-A-610 and IPC/WHMA-A-620 standards., • Experience in fabrication, welding, coatings, and technical audits., • Degree in Mechanical, Electrical, or Quality Engineering (or related field)., • Certified Lead Auditor (e.g., ISO 9001, AS9100)., • Excellent problem-solving, risk management, and Six Sigma skills., • Fluent in English with strong IT and communication skills. Security Clearance Due to the nature of our work, you must be a UK citizen and able to gain and maintain SC-level UK Government security clearance. Our recruitment team is here to support you through the process: Why Join Us? A Mission to Believe In Every day, we contribute to building a safer, more secure world through advanced technology and trusted partnerships. A Place to Belong and Thrive We value every voice. Our inclusive culture empowers you to bring your whole self to work and grow in a supportive environment.

Loss Prevention Manager - Europe Job Title: Senior Loss Prevention Manager Location: London, UK - Canary Wharf Job Type: Full-Time, Permanent Reports To: EU Head of Operations Support About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. With over 500 physical stores and 2,300 Robo Shops across 30+ countries and regions — and online reach in more than 90 countries — POP MART continues to bring joy to fans and collectors worldwide. In Europe, POP MART has established a strong presence across key markets including the United Kingdom, France, Italy, Germany, the Netherlands, and Spain, and continues to expand into new high-potential regions. For more information, please visit ___ and our LinkedIn Career Page. What to Expect POP MART is a dynamic, fast-growing company with a diverse and multicultural team. In this role, you can expect to: • Contribute to a rapidly expanding European retail business at the intersection of art, creativity, and consumer experience, • Collaborate with passionate teams across multiple markets to deliver secure, efficient, and well-governed retail operations, • Grow professionally by leading a strategic function that directly impacts profitability, operational excellence, and customer trust Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART collectibles, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and professional development opportunities designed to build leadership, analytical, and technical skills, • Regular team events to share ideas, celebrate achievements, and connect across regions The Role and Candidate The Loss Prevention Manager will play a pivotal role in leading POP MART’s asset protection, shrinkage reduction, and security governance across its European retail operations. Reporting to the EU Head of Operations Support, you will manage a regional loss prevention executive and a small team of local loss prevention executives. This highly cross-functional position requires close collaboration with Supply Chain, Retail, HR, Compliance, and external security partners. The successful candidate will develop and execute a robust loss prevention strategy that enhances store safety, strengthens stocktake governance, and delivers measurable reductions in shrinkage across multiple European markets. Responsibilities Leadership & Team Management • Lead, coach, and develop regional and local loss prevention executives to ensure consistent, high-quality performance, • Provide strategic direction, set priorities, and ensure accountability across the Loss Prevention function, • Foster a culture of ownership, continuous improvement, and operational excellence Loss Prevention Strategy & Governance • Develop, implement, and refine a comprehensive European loss prevention strategy, • Ensure strong governance frameworks for shrinkage control, stocktake execution, and inventory accuracy, • Partner with the Head of Supply Chain to define stocktake processes, documentation, and accountability standards, • Conduct regular risk assessments and compliance audits across stores and warehouses Theft, Fraud & Shrinkage Control • Oversee investigations into internal and external theft, fraud, and operational losses, • Collaborate with law enforcement and ensure compliance with local legislation, • Design and implement anti-theft policies, training, and awareness programmes for retail teams, • Build preventative controls that minimise loss and drive a strong security culture Security, Surveillance & Technology • Oversee CCTV, EAS, alarm systems, and access control measures, • Manage third-party security vendor relationships and monitor contractual performance, • Ensure effective incident reporting and emergency response protocols, • Champion digital transformation and the adoption of advanced security and analytics tools Data, Reporting & Analytics • Analyse shrinkage KPIs to identify risk patterns, trends, and improvement opportunities, • Provide data-driven insights and strategic recommendations to senior leadership, • Leverage AI-enabled tools and predictive analytics to proactively identify operational vulnerabilities Cross-Functional Collaboration • Partner with Store Operations, HR, and Compliance to embed a strong loss prevention culture, • Support new store openings through risk assessments and security specification reviews, • Build governance frameworks and communication channels with external vendors, auditors, and regulatory bodies, • Deliver training to store leadership teams on theft deterrence and incident management Required Qualifications • Proven experience in Loss Prevention, Asset Protection, or Security Management across a multi-site retail environment, • Deep understanding of European regulations, shrinkage control, and fraud prevention practices, • Demonstrated leadership skills with experience managing and developing teams, • Strong investigative skills and proficiency with CCTV systems, EAS, and related technologies, • Excellent analytical ability to interpret data, identify trends, and implement proactive solutions, • Exceptional communication and stakeholder management skills, • Fluency in English; proficiency in another European language is highly advantageous, • Willingness to travel across Europe as needed Desirable but Not Essential • Experience in luxury, high-value goods, or FMCG retail, • Familiarity with Organised Retail Crime (ORC) and current European retail crime trends, • Professional certifications in Loss Prevention, Security Management, or Risk Analysis Your Application If the opportunity sounds interesting to you, please apply with your updated CV via “Apply Now” or email to .

Location: London Salary Competitive Salary We have a great new opportunity for a Sub Contract Manager to join our team in in the Central London area. You will be responsible for managing subcontractors and ensure alignment with G4S Fire & Fire Security Systems UK Company procedures.. About the Role: You will be required to act as a liaison with Stakeholders to assess subcontractor performance and risks. You will need to be a great communicator, team player and organiser to ensure that a smooth process is maintained Responsibilities: • Responsible for compliance with regard to technical auditing and manage compliance, • Carry out Health & Safety audits with subcontractors, • Carry out work progress audits with subcontractors, • Quality audits with subcontractors, • Support the Project Engineers with flexible site visits, • Support the Commissioning Engineers on site when and if required, • Develop and manage site specific Risk Assessments and Method Statements where necessary, • To attend Site Progress and Specialist Subcontractor meetings when required, • Carry out Site audits on G4S Engineering teams when required, • Comply with the Company Health and Safety requirements, • Liaise with Customers at a local / site level to ensure Customer satisfaction, • To respond to all communications within an appropriate time. Required Experience: • Experience in working on M&E construction sites, • Experience in working on Fire and Security Systems including installation, • Knowledge and understanding of the relevant British Standards for Installation and Commissioning of Fire Detection and Alarm Systems and Refuge Alarm Systems, • Knowledge and understanding of the relevant British Standards for Installation and Commissioning of Intruder, Access and CCTV Systems, • Excellent verbal and written communication skills, • Computer literate including experience in the use of AutoCad, • Management of electrical contractors and company approved Act as a liaison with Stakeholders to assess subcontractor performance and risks. You will need to be a great communicator, team player and organiser to ensure that a smooth process is maintained-contractors, • Confident and professional approach to work Further Requirements: • You will need to possess a full driving UK licence, • This role requires enhanced personal security checks Pay range and compensation package: • Competitive Salary, • Company Car, • Workplace pension scheme, • Eye care vouchers, • Employee Discount Schemes, • Refer a friend scheme

2nd Line Desktop Support Engineer London Bridge £35,000 – £40,000 Hybrid: 3–4 days on client site (London Bridge), 1–2 days from home Are you currently supporting Microsoft 365 environments and ready to step into a more advanced 2nd Line role? Do you enjoy being the go-to person on site, solving problems and keeping users productive? Are you looking to join an MSP that offers real long-term career development into 3rd Line, cloud, cyber, or automation? If so, this could be an excellent next step. My client, a well-established Managed Service Provider, is looking for a confident and technically strong 2nd Line Desktop Support Engineer to support a key customer based in London Bridge. This role is primarily on-site, with one or two days a week working from home. You will be supporting modern cloud technologies, managing devices through Intune, working across Microsoft 365, troubleshooting user issues, and taking ownership of more complex tickets as the technical escalation point on site. What is on offer: • Hybrid working: typically 3–4 days per week on site in London Bridge, with 1–2 days at home, • A varied role where every day is different, • Exposure to Microsoft cloud technologies and modern endpoint management, • A clear progression path into 3rd Line, Azure, cyber security, or automation, • A supportive MSP culture focused on learning, development, and long-term careers Technologies you will work with: • Microsoft 365 administration, • Exchange Online, Teams, OneDrive, SharePoint, • Intune / Endpoint Manager (enrolment, compliance, policies, app deployment), • Azure AD / Entra ID, • Windows 11 builds and configuration, • Device builds, imaging, upgrades, and hardware support, • Networking fundamentals (DNS, DHCP, TCP/IP), • Remote monitoring tools, ticketing systems, and user escalations What we are looking for: • Solid experience in a 2nd Line support role, ideally within an MSP, • Strong troubleshooting ability across Microsoft 365 and Intune, • Confidence working on site with end-users and managing escalated issues, • Excellent communication and a customer-first approach, • A proactive attitude with the ability to take ownership of technical issues, • Experience with cloud-based technologies and modern workplace environments Career development: This MSP is well known for promoting from within. Depending on your interests, you can progress into: • 3rd Line Support, • Cloud engineering and Azure, • Cyber security, • Automation and scripting, • Technical project work If this sounds like something you would like to explore, I would be happy to share more details and arrange a conversation. #ConstantRecruitment #DesktopSupport #2ndLineEngineer #ITSupportJobs #MSPJobs #LondonBridge #HybridWorking

M&E TECHNICAL MANAGER North London - Property Developer Established in 1961, this London-based property developer focuses on delivering high-quality, affordable residential properties across Greater London and the South East. Specialising in modern apartments and family homes, the company prioritises energy efficiency and sustainable building practices, catering primarily to first-time buyers and families. Known for excellent customer service and thoughtful design, their developments are located in desirable areas with strong transport links and local amenities. Requirements: • Must have 5+ years’ experience in residential building services design. This can include consultancy, contractor and/or developer experience (developer preferable)., • Good understanding of Mechanical or Electrical design essential., • Able to work under pressure, with multiple projects., • Must have minimum HNC/HND qualification in Building services discipline and good all round knowledge of Mechanical, Electrical and Plumbing systems., • Able to use or have knowledge of software packages such as Autodesk products: AutoCAD / Revit. Microsoft packages., • Strong communication skills, confident in report writing and actively engaging in meetings., • Role is predominantly office based, with site visits as and when required. General Duties: • Provide regular update reports on progress and status of the various activities and works being undertaken., • Attend internal and team DTM / workshop meetings and provide input where required for services on various projects., • A good understanding on M&E design guides, British standards, CIBSE guides. Confidently discuss and recommend various systems to wider business / external consultants. Pre-construction Duties: • Support the upfront team: engineering managers reviewing potential land document packs and/or schemes with consented planning to ensure correct budgets can be set., • During technical report process, provide technical and robust analysis on M&E systems through the life of the project i.e buying land (Robin), pre planning and post planning reports., • Keep team abreast on updates and changes regulations and legislation that impact M&E / fire systems. Ensuring these changes are always communicated and captured in reporting & costs. ConDoc Duties: • Compile M&E tender documents for consultants to price against for Condoc design stage (detailed design)., • Compile specialist performance specification to enable production of specialist design to be undertaken., • Review tender, and recommend M&E consultant to undertake detailed design., • Support Technical Manager throughout Condoc process. Including attending workshops, input into specialist design elements, ensure coordination between M&E design team and others., • Review ConDoc specifications, drawings, schematic and provide comment, ensuring value engineering is at the core of design process., • Liaise closely with M&E consultants through Condoc process providing advice and guidance on practical aspects of mechanical and electrical installations., • Engage with manufactures on all M&E systems to understand system nuances, new technologies and ensure every design is consistent, cost effective and benefits FNH project. Site Duties (Works / Commercial): • Comment on contractor tender submissions. Attend M&E / specialist contractor pre selection meetings., • Liaise closely with FNH commercial and works team through the life of project pre and post tender. Monitor / request (not supervise) sub-contractor’s electrical and mechanical installation progress of works., • Investigate and resolve technical issues put forward by the site teams on the various contracts., • Respond to RFI where applicable. Ensure consultant team respond to RFIs in a timely manner., • Attend benchmarking meetings on various M&E installation and provide comments / snag list to site manage for formal reporting. OFFERING: • Up to £75,000 Salary with 10% annual bonus., • Non-contractual bonus typical 2-3% annual, incremental for each year of service to a maximum of 15%., • 25 days paid holiday, • Health and Medical Cover. This is an urgent vacancy - if this position is of interest, please apply now with your updated CV for an immediate interview.

• Engineering Technical Manager – Critical Environments – High Profile, • Croydon and Heathrow, • £77,000 to £79,000, • Potential Travel Allowance Between Locations, • Overtime paid at an enhanced hourly rate, • Pension, • Health Care, • PPE, • 25 Days Annual Leave – Plus Bank Holidays We are recruiting an Engineering Manager to lead technical operations across two high Profile sites — 4 days per week in South London and 1 day in Southwest / West London and Ideal candidates should be in commutable distant to both sites. This role is suited ONLY to candidates coming from critical environments, such as data centres, banking, trading floors, or high-security mission critical 24/7 infrastructure. You will be responsible for both the strategic oversight and hands-on supervision of HV/LV systems, UPS, BMS, and business-critical plant, overseeing some projects via specialist sub-contractors etc Key Responsibilities • Lead and manage engineering teams, although this will be with other management on the contract, Contract manager, Technical Manager, Engineering Supervisor also including both day staff and shift engineers., • Oversee PPM, reactive works, and fault escalation across all critical electrical and mechanical services., • Take full operational control of HV/LV infrastructure, UPS and BMS systems., • Coordinate contractors and subcontractors, ensuring safety, compliance, and performance standards are maintained., • Produce engineering reports, load assessments, site audits, and ensure accurate logbooks/documentation., • Maintain O&M manuals, risk assessments, CEWA permits, and contingency procedures., • Support project works, shutdowns, and upgrades as required., • Management Customer relationship, • Overtime & Flexibility This role offers significant paid overtime, with the expectation to attend High Voltage shutdowns, weekend interventions, and project activity across both sites. Flexibility at short notice is essential. Candidate Profile • Must have proven experience in critical environments—Data Centre or Financial Services infrastructure is essential., • Strong people manager, capable of leading and developing engineering teams., • Recognised Mechanical or Electrical qualification (Apprenticeship / ONC / BTEC or equivalent)., • HV Authorised Person (or able to step into the role quickly)., • Highly organised, calm under pressure, and confident in decision-making and escalation., • Computer literate with excellent communication and reporting ability.

Job Title: Field Service Engineer – London Reports To: Area Service Manager Function: Service Location: London, with possible UK travel as required Are you a skilled engineer looking for an opportunity to showcase your expertise? Join Clarke Energy as a Field Service Engineer, where you’ll ensure the reliability and performance of our gas engines and related plant equipment. Job Purpose To maximize the availability and performance of gas engines and associated systems through expert maintenance, troubleshooting, and fault resolution. This role involves ensuring scheduled maintenance is completed to the highest standards while minimizing downtime and costs for customers. Key Responsibilities: Maintenance and Troubleshooting • Perform scheduled maintenance to ensure equipment reliability and avoid unnecessary part replacements., • Respond promptly to out-of-hours callouts, troubleshooting faults effectively and restoring equipment operation., • Collect, label, and dispatch oil samples to the laboratory in accordance with agreed procedures., • Select and order the correct parts, returning any unused items to minimize waste., • Build and maintain positive relationships with customers by providing professional, responsive support., • Maintain clear communication with the Area Manager, customers, and subcontractors to ensure smooth site operations., • Keep company-provided tools and equipment in excellent condition, ensuring they are clean, well-maintained, and calibrated as required., • Adhere to all health, safety, and environmental standards and regulations at all times. What We’re Looking For: Technical Skills and Knowledge • Strong engineering expertise with a solid understanding of gas engines and related systems., • Electrical and mechanical engineering knowledge., • Gas Safe registered., • Proficient IT skills to document work and support reporting requirements., • Coaching and mentoring abilities. Personal Attributes We’re looking for someone who is: • Trustworthy, professional, and reliable., • Flexible and adaptable to changing demands., • Customer-focused with strong relationship-building skills., • Organized and able to manage workload effectively., • Proactive, taking initiative to ensure tasks are completed efficiently., • Resilient under pressure and committed to quality and improvement. Qualifications and Experience Essential: • A minimum of 5 years’ service engineering experience., • NVQ Level 3 or City and Guilds qualification in Electrical or Mechanical Engineering., • Apprentice-trained engineer., • Gas Safe registration., • Full driving license., • Experience with gas engines. What do you get in return? • Competitive hourly rate with overtime paid at 1.5x basic rate, • Up to 30 min each way, each day travel paid at single time, • On call rota participation with call-out fee, • 25 days holiday plus 8 Bank Holidays, • Opportunity to buy or sell up to 5 days additional holidays per year, • Company pension contribution of 7%, • Company Van provided, • Comprehensive training program on Jenbacher engines and systems, delivered in Liverpool by our dedicated Training team If you’re a skilled and motivated engineer ready to take on a challenging and rewarding role, we’d love to hear from you. Join Clarke Energy and be part of a team dedicated to delivering exceptional service to our customers.

The Team OpenBet is a global leader in betting and gaming entertainment, trusted by over 200 partners to create memorable winning moments for millions of players worldwide. From processing bets during iconic events like the FIFA World Cup and Super Bowl to pioneering next-gen products like BetBuilder, we continuously redefine the player experience with high-quality content, cutting-edge technology, and advanced player protection tools. For over 25 years, our unbeatable platform has powered the most recognizable betting brands, ensuring peak performance with 100% uptime, unmatched scale, and speed. With 85 licenses, 20 World Lottery Association operators on our customer roster, and a team of 1,200+ experts across 14 countries, we remain at the heart of the industry. The Goal We’re expanding our AI capabilities and seeking an AI Solutions Manager to bridge the gap between innovation and impact. You’ll work across teams—from HR to Finance to Engineering—to identify high-value opportunities for AI, translate them into actionable use cases, and ensure successful adoption. This role is all about making AI real: aligning projects with business goals, driving measurable results, and helping teams seamlessly integrate AI into their daily workflows. You’ll be the voice of the business in technical conversations and the advocate for AI in strategic planning. The Player You’re a strategic thinker with a strong grasp of both business needs and AI potential. You’ve led cross-functional initiatives, translated complex ideas into clear value, and championed the adoption of new technologies. With strong communication, analytical skills, and a passion for impact, you know how to turn opportunity into outcomes—and how to bring others along with you. What we can offer YOU: • Attractive benefits that include flexible working options and opportunities for tangible career progression., • A world-class team that's redefining the sports betting industry through AI, providing a vibrant and collaborative working environment., • The opportunity to build on our established machine learning capabilities and help shape the next generation of AI-powered betting experiences., • Access to cutting-edge tools, resources, and training to support your growth and development in the rapidly evolving AI landscape., • The chance to see your work fuel innovation and deliver impactful solutions to a global betting audience., • Regular opportunities to participate in knowledge-sharing sessions, conferences, and industry events to stay at the forefront of AI developments., • A culture that values intellectual curiosity and encourages exploration of how AI intersects with other emerging technologies and global business trends. And if that's not enough; you'll enjoy a forward-thinking workplace and endless opportunities to stretch your technical expertise while making your mark on the world of sports betting technology. Open to hiring in London, Athens OR Lviv At OpenBet, we celebrate diversity and believe in creating an inclusive environment where every voice is valued and respected. We're committed to building a team that reflects the rich tapestry of humanity, embracing individuals from all walks of life, backgrounds, and identities. Join us in shaping the future of iGaming, where diversity isn't just celebrated—it's celebrated.

Job Description: Technical Manager – Pots & Co Ltd About Us Pots & Co is a fast-growing premium chilled desserts company on a mission to shake up the UK desserts aisle with indulgent, high-quality creations. As an SME with big ambitions, we pride ourselves on craft, creativity, and delivering desserts that feel special every time. Role Overview We are seeking a Technical Manager who will lead all aspects of food safety, quality assurance, and regulatory compliance across Pots & Co’s UK and international operations. This is a critical leadership role ensuring that every product meets the company’s exacting standards for safety, legality, quality, and authenticity. The ideal candidate will combine deep technical expertise with a practical understanding of manufacturing, supply chains, and retailer expectations. Key Responsibilities Food Safety & Quality Management • Lead the development, implementation, and maintenance of Pots & Co’s Food Safety Management System., • Ensure full compliance with UK, EU, and international food legislation, customer codes of practice, and certification requirements (including BRCGS Global Standards)., • Identify, assess, and mitigate risks to food safety at every stage of the process — from ingredient sourcing through to finished goods., • Conduct regular HACCP reviews, site audits, and supplier assessments to ensure food safety controls are robust and up to date., • Manage allergen control and segregation systems to prevent cross-contamination, supported by staff training and verification processes., • Define and enforce hygiene and sanitation standards, working closely with production teams to maintain best-in-class factory conditions., • Investigate and resolve any food safety or quality incidents, implementing root cause analysis and continuous improvement actions Manufacturing & Supply Chain Interface • Work closely with Operations to ensure technical standards are embedded throughout production, storage, and distribution., • Oversee validation and verification of critical manufacturing processes (e.g. cooking, cooling, filling, sealing)., • Support new product development (NPD) with technical guidance — ensuring safe, compliant, and scalable formulations., • Lead technical due diligence and onboarding for co-manufacturers and ingredient suppliers, ensuring alignment with Pots & Co’s Standards of Ingredients (SOI). Regulatory & Labelling Compliance • Ensure all product labelling meets relevant legal and customer requirements, including ingredient declarations, allergens, nutritional information, and country-of-origin statements., • Keep up to date with global regulatory developments affecting Pots & Co’s export markets, ensuring compliance in all territories., • Liaise with external bodies (e.g. Trading Standards, EHO, certification bodies) during audits, inspections, and investigations. Skills & Experience • Degree in food science/ food technology or other related science discipline., • Proven managerial experience of working within a product development team with food/ beverage environment., • Proven track record in food innovation, ideally in chilled desserts or premium FMCG., • Strong understanding of consumer trends, flavour profiles, and packaging formats., • Project management skills with the ability to juggle multiple launches., • Creative thinker with commercial acumen., • Collaborative, hands-on, and comfortable in an entrepreneurial SME environment. Global Standards & Cross-Border Management • Maintain BRCGS certification and readiness across all manufacturing and co-packing sites globally., • Ensure consistency of technical standards across UK and international operations, supporting business growth in new regions., • Manage cross-border supplier and product compliance documentation, including specifications, certifications, and traceability records. What We Offer • Opportunity to shape the future of a growing premium brand., • A creative, fast-paced environment where ideas quickly turn into reality., • Competitive package and scope for career growth.

Data Science Manager – Product Analytics (Marketplace Experience) London – Hybrid (1 day per week in office) Up to £95,000 About the Role Our client is a global marketplace redefining how people buy, sell, and experience fashion. With a huge community of users and backed by a major e-commerce group, they’re on a mission to make fashion more sustainable and inclusive. They’re now looking for a hands-on Data Science Manager to lead a team of four within the Marketplace Experience function. You’ll provide analytical leadership across Product, Payments, Trust & Safety, and Customer Experience, helping the business identify opportunities for optimisation and growth. Key Responsibilities • Lead and develop a team of four Data Scientists, providing technical direction and mentorship., • Partner with senior stakeholders, including Product and C-level teams, to drive data-led decision making., • Oversee experimentation, analytics, and model development across key product areas., • Step in hands-on when needed during busy periods to support the team with analysis or modelling., • Promote best practices in data science and contribute to knowledge sharing across the wider Insights function., • Collaborate closely with Strategy and Finance teams to provide actionable commercial insights. What We’re Looking For • Proven experience leading or managing a data science or analytics team., • Strong technical foundation in SQL, Python, and machine learning principles., • Excellent communication and stakeholder management skills – comfortable operating with senior leadership., • Experience in a product-led, digital or marketplace environment is highly desirable., • A commercial mindset and ability to translate insights into strategic recommendations., • Collaborative and pragmatic – able to balance hands-on work with leadership responsibilities. Interview Process • Introductory call., • Technical interview and case study discussion., • Final interview with the Head of Insights (culture and leadership focus). Please note - this role cannot offer sponsorship

Job Title: Data Engineering Manager Job Type: Full Time, Permanent Location: London, Hybrid Role Purpose At Travelex we are developing modern data technology and data products. Data is central to the way we define and sell our foreign currency exchange products. Our relationship with our customers is deeply data-driven. The data engineering manager (DEM) owns the design and delivery of all data flows to and from our data platform, underpinning crucial data products. The DEM is responsible for a significant transformation Travelex is going through, with event-driven and transactional enhancements to our enterprise data architecture, alongside expansion of our data warehousing function to support a wide range of data integrations. Main Responsibilities: Leadership & Strategy • Work with the Director of Data Engineering and IT Leadership to enhance the company's data maturity., • Maintain strong business alignment by engaging with leaders across domains and geographies., • Ensure data engineering initiatives match evolving business priorities., • Promote a product mindset, balancing technical efficiency with clear business value. Team Management • Lead the Data Engineering team, providing supervision, coaching, and professional development., • Work with the Data Delivery Manager to improve team productivity and velocity., • Oversee planning sessions, standups, retros, and team meetings., • Define and deliver technical goals & OKRs in collaboration with the teams. Technical Leadership • Own the architecture of the company's data platform, ensuring scalability, reliability, and security., • Drive modernisation by transitioning from legacy systems to a lean, scalable platform., • Act as a lead expert for technologies such as AWS, DBT, Airflow, and Databricks., • Establish best practices for data modelling, ingestion, storage, streaming, and APIs. Governance & Standards • Ensure all technical decisions are well-justified, documented, and aligned with business needs., • Lead reviews and approvals for Data Engineering, Data Science, and Data Visualization projects via data architecture review board., • Promote best practices in data governance, security, data protection, and risk management. Operational Excellence • Oversee monitoring of live data products and lead response to data incidents., • Drive improvements in data quality, working with data owners and managers., • Collaborate with engineering teams to ensure seamless system integration., • Advocate for reducing technical debt while balancing resource constraints. Innovation & Continuous Improvement • Stay updated with industry trends and recommend relevant technologies., • Lead analysis, assessment, and design activities, influencing key decisions., • Foster collaboration with data analysts and data scientists to develop impactful data products. Requirements – Skills and Experience To qualify for the DEM role, experience and skills from the list below are required. Essential: • Strong leadership: An inspirational leader, engaging team player, and curious listener., • Excellent problem-solving skills with experience in complex data products., • Expertise in data engineering and cloud engineering, including data ingestion, transformation, and storage., • Significant hands-on experience with AWS and its data services., • Expert-level skills in SQL, Python, DBT, Airflow and Redshift., • Confidence in coding, scripting, configuring, versioning, debugging, testing, and deploying., • Ability to guide and mentor others in technical best practices., • A product mindset, focusing on user needs when designing deliverables., • Experience in designing technology solutions with complex end-to-end data flows., • Experience in implementing data governance, including data cataloging, data lineage tracking, and metadata management to ensure data accuracy, accessibility, and compliance. Preferred: • Experience with Databricks, • Understanding of how data platforms interact with marketing and customer engagement platforms., • Knowledge of service-oriented architecture, including exposing and consuming data via APIs, streams, and webhooks., • Good understanding of security and data protection best practices., • Familiarity with compliance and regulations, such as GDPR, PCI and FCA., • The flexibility to adjust your delivery approach to business needs, including mixing elements of Kanban, Scrum, Lean and our own custom practices., • The passion to stay up-to-date with the latest advancements in your field, exploring new tools and methodologies., • The curiosity to understand the business, its requirements and culture., • Your own unique style or way of working, which will make our team diverse and original. Why Travelex? To remain the world’s leading foreign exchange specialist, we are focused on making our customers’ lives simpler, more engaging and hassle free while they travel or move money abroad. We promise to give them the freedom and peace of mind to explore the world, their way – enabling them to travel confidently because they know they have us to lean on. Customer centricity and digital are at the heart of our business strategy. Our commitment to innovation has never been greater, with the development of several digital-first, greenfield products and services. And with the Travelex's resources, deep industry experience and leading brand we are inventing the future of FX, cross-border e-commerce, and international payments. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

DISCOVER RADIALL Since 1952, we have been designing and manufacturing cutting-edge technologies for some of the world's most demanding applications. From space exploration to communication to aviation, our international teams are working to create interconnect components that power the future. Our sites are located in different countries, including France, Italy, United-States, China, Mexico and India. At the heart of our factories, we grow industrial know-how including molding, plating and component assembly. We are a community of more than 3,000 employees, rich in diversity, with a strong team spirit and open to all of those around us. Dare to be audacious, Make it Simple, Be genuine and Grow together are the 4 values guiding our actions every day. At Radiall, we have made a choice: "Creating connections that matter". This is how we expressed our purpose, which invites us to work for a better world, through topics that we have identified and on which we can act. DISCOVER YOUR RESPONSIBILITIES We are looking for a Technical Sales Engineer Defense Market, reporting directly to the UK Sales Manager. He will be responsible for providing technical support to sales. He plays a key role in achieving sales by providing technical expertise to clients, building a trusted relationship with them, and acting as the interface with local technical support teams within the business units. Its main responsibilities involve working closely with the sales team to understand the customers' needs and challenges, and then presenting tailored technical solutions to meet those needs. In this role, he is often responsible for conducting technical demonstrations, addressing customer inquiries, resolving technical issues, and providing sales support during the exploration of new opportunities. He works closely with internal teams such as Field Application Engineers (FAEs) and product managers to ensure that the proposed solutions are feasible and meet the customers' requirements. He is a technical expert who has in-depth knowledge of the defense market, various associated applications and equipment, as well as a strong understanding of the company's products and technologies. Its role is cross-functional and covers all entities within the group. He is able to identify potential synergies between different entities based on targeted applications, and aims to connect with and engage various individuals within our customer organizations who may be interested in the group's technologies. Your missions will be to : • Provide technical support & expertise to sales., • Conduct technical demonstrations, addressing customer enquiries, resolving technical issues., • Identify potential synergies between different entities based on targeted applications., • Act as the interface between local technical support teams within the Business Units, the local sales team and the customers, to understand customer’s needs and present tailored technical solutions to meet those needs., • Work closely with internal teams such as the Field Application Engineer (FAE) and Product Managers to ensure that proposed solutions are feasible and meet the customer’s requirements., • Contribute to the product roadmaps of differents Business Units., • Provide market information to the defense Market Manager., • Share gathered data on competition, customer needs, programmes, and associated stakeholders with the BU’s You have a dual engineering/commercial background and over 10 years of experience. Background in Radio Frequency and Optical connectivity technologies. English native speaker. French language would be a plus. Ability to work independently and collaboratively in a multidisciplinary environment. Ability and willingness to travel at least 30% for customer meeting and opportunity development. This is a hybrid role, flexibility to work partly remotely and from the office. Candidates will ideally be based within the Home Counties.

A market leading Defence client of ours based in Twickenham is currently in the market for a Customer Service Manager. As a Customer Service Manager, you are the first point of contact for all their customers regarding service agreements and SLA’s. Your role is all about providing exceptional support to a number of their UK based customers. You are responsible for supporting their customers continuously to ensure high levels of customer satisfaction levels together with ensuring the technical stability of their systems. You will use a broad range of systems and technologies across multiple domains and technologies to do this. Your main day-to-day responsibilities would include: • Manage day to day service operation and ensure service, customer expectations and delivery are achieved and exceeded., • Own and fully understand the Service definitions and SLA definitions., • Ensure that we are delivering to contractual requirements., • Be first escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents to advise of progress., • Enable achievement of maximum Customer Service satisfaction levels and SLA’s via measuring, tracking and reporting, including Continuous Service Improvement activity., • Planning, forecasting and regular reporting of service projects and their allocated budget and resources., • Drive and Manage Change Requests from the customer., • Accountable for the technical stability/functionality of the designated systems, • Escalating operative, technical or financial issues as relevant, • Responsible for driving the Service Review meetings as required, discussing service performance, working with all stakeholders to deliver satisfaction and improvement., • In conjunction with service stakeholders, ensures that all Service documentation\material is maintained and updated, and relevant reporting delivered. Experience required for this role: • Strong Service Delivery or Service Desk support management background within a Defence environment, • Commercial / technical know-how in the service sector, • Experience of working within an ITIL Service Organisation, • ITIL Foundation or higher accreditation, • Good knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN and WAN For more information, please contact Lewis @ ARM on 02392228237 or

DA Customer Support Specialist London Insurance Delegated Authority Customer Support Specialist is required to join a well known insurance business on a permanent basis which is part of a wider global reinsurance group. You will be joining a newly formed team within the business, responsible for assessing outsourced service providers and ensuring they deliver good customer outcomes through the new customer outcome monitoring framework. Delegated authority Customer Support Specialist duties include; • Work closely with the Manager to support the implementation of the Customer Outcomes Monitoring Framework, which will include organising a schedule of reviews of communications and services for products withinthe consumer duty scope, • Evaluate that vulnerable customers are identified within the customer journey and that the outsourced service providers are supporting those customers appropriately, • Conducting customer support, understanding assessments across the customer journey, and implementing improvement plans, • Undertake customer journey reviews, website reviews, and high frequency testing of sales journeys, for service quality and make recommendations to remove friction from customer journeys to enhance service quality., • Evaluate communications (written and verbal) against defined standards, providing feedback and recommendations., • Regularly test and sample customer communications for customer understanding, clarity, fairness, and compliance through high-frequency reviews., • Test customer understanding of key documents to include Terms and Conditions and Policy wordings, • Support thematic and case-based reviews, escalating issues where required, including retrospective review for customer harms following regulatory interactions or as appropriate.. Experience required for the Delegated authority Customer Support Specialist • Working within an insurance setting and ideally within delegated authority is desirable, • Understanding of Consumer duty, Vulnerable Customers and Product governance regulation, • Able to work independently, organised and can prioritise workload Benefits include; • Hybrid working 2 days in office, • On-site lunches and a newly refurbished office, • 25 days holiday + bank holidays, • Family-forward business with market-leading parental benefits, • 10% Pension Contributions, • Private Medical Insurance To Apply, please contact Chelsey Saxon on 0161 834 1642 or apply now to be considered.

Scrum Master - Perm £55k-65k - Insurance Transformation A global insurance firm is embarking on an innovative transformation to transition into a scaled agile environment, revolutionising product lines and services into a product-focused delivery function. They are seeking a dynamic Scrum Master to join their forward-thinking transformation team. This pivotal role entails supporting significant technology initiatives and driving agile principles and values within a newly formed squad. You will ensure the team adheres to agreed practices and processes, advocating for a dynamic and adaptive approach to product management. Your influence will be crucial in shaping operational effectiveness and supporting strategic objectives. Location: 2 days per week to the London or Kent Office (Occasional travel will be required to visit other sites) Salary: £55,000-£65,000 Key Responsibilities: • Coach and support the Scrum Team, removing obstacles and escalating issues as needed., • Facilitate agile ceremonies, retrospectives, and daily stand-ups to drive team efficiency and continuous improvement., • Collaborate with Product Owner, Product Manager, and business leaders to manage progress, release planning, and alignment with project milestones., • Integrate agile practices within hybrid project management frameworks, ensuring smooth team collaboration., • Monitor project KPIs, manage team resources, and develop risk mitigation strategies., • Foster effective communication, teamwork, and accountability within cross-functional and geographically dispersed teams., • Resolve conflicts, mediate priorities, and protect the team from external distractions. Required Experience & Skills: • Have experience with Insurance and understand claims processes, • Minimum 5 years of experience as a Scrum Master, • Experience supporting agile transformation and hybrid delivery models, • Ability to coach and mentor teams, driving continuous improvement., • Experience collaborating across teams and at senior levels., • Proven experience of striving for best practices and implementing change, • Desirable experience of working with digital or customer-facing/lead products If you are looking to join the early stages of a transformation programme where your contributions will directly influence operational effectiveness within newly formed squads, please apply to get a conversation rolling!