Senior Delivery Manager
hace 12 horas
London
Senior Delivery Manager Directorate: Standards Team: Workforce Development Manager: Director of Standards Direct reports: Education Network Manager, High Skills Performance Coach and Curriculum Lead (two colleagues) Role purpose The Senior Delivery Manager plays a key role in leading high-quality operational delivery across WorldSkills UK’s workforce development products and services. The postholder will be responsible for contract, project and performance management, ensuring all programmes are delivered efficiently, consistently and to a high standard. Working closely with colleagues across the organisation, this role leads operational systems, processes and delivery management to support effective provision for further and higher education and the skills system, raising standards of teaching, learning and assessment. Key tasks and responsibilities The postholder will be accountable for ensuring that workforce development programmes and services are delivered efficiently, compliantly and to a high standard, with strong operational oversight and continuous improvement. Contract and project management: • Lead contract and relationship management with key grant funders, ensuring compliance with funding agreements and timely resolution of delivery issues, • Ensure timely and accurate reporting, including regular performance updates and financial summaries, to support effective oversight and decision making, • Maintain strong operational governance by identifying, managing and mitigating risks, and escalating issues appropriately, • Oversee data management processes to ensure accurate collection, monitoring and reporting of operational and performance data, • Lead the development, implementation and continuous improvement of systems and tools that underpin programme delivery (e.g. CRM, dashboards, workflow), • Lead the planning, implementation and delivery of workforce development products and services to ensure they meet agreed project objectives, quality standards and stakeholder requirements, • Plan and oversee high‑impact events and training delivery, managing the full end‑to‑end customer journey from promotion and delegate engagement, through booking and delivery, to post‑event evaluation, • Ensure all activity is scheduled and sequenced effectively around the academic year, • Manage and support the team of trainers and coaches to deliver high‑quality, consistent and impactful training and engagement activity In addition to the key tasks and responsibilities set out above, employees at this level are expected to: • Manage, support and motivate allocated staff to successfully deliver agreed activities and tasks, • Produce specification requirements in line with procurement processes for outsourced activity, • Contribute to organisational risk and issues management processes, • Support delivery of WorldSkills UK’s strategic priorities and annual business plan, • Ensure resources (staff, suppliers, partners, volunteers) are managed efficiently and effectively, • Contribute to a performance‑driven culture with robust monitoring, evaluation and reporting, • Demonstrate WorldSkills UK’s values in all aspects of the role, contributing to a collaborative, inclusive and high-performing organisational culture, • Promote and comply with WorldSkills UK’s policies, including safeguarding, health and safety, equality, diversity and inclusion Qualifications and experience: • Experience of operational, project or programme management within education, skills or workforce development [E]., • Experience managing complex projects and multiple stakeholders in publicly funded or grant‑funded environments [E]., • Strong programme and budget management skills [E]., • Ability to lead operational change initiatives and embed new systems and processes [E]., • Strong analytical skills, with the ability to interpret complex information and translate insights into action [E]., • Excellent risk management, problem‑solving and decision‑making skills [E]., • Ability to influence and motivate colleagues and partners, including those working remotely [E]., • Demonstrates professionalism, reliability and sound judgement [E]., • Organised and methodical, with a structured approach to planning and delivery [E]., • Able to work independently, using sound judgement and initiative, while collaborating effectively with others [E]., • Able to identify practical solutions and improve ways of working [E]., • Adapts positively to changing priorities and ways of working [E]., • Works collaboratively with colleagues and partners to achieve shared goals [E]., • Able to work occasionally outside normal hours where required [E]. WorldSkills UK is committed to making appointments on merit by fair and open processes and use a blind recruitment approach. Please ensure that you submit your application in Word (curriculum vitae and cover letter) to help us in this process. We recognise that no candidate is likely to meet every criterion in full. If your experience is not an exact match but you believe you can bring relevant skills and experience to the role, we encourage you to apply. For the full details on how to apply, read the full job pack attached to the advert. Interview process and timeline It is intended that the interview process will have two stages: • Stage 1 – online via MS Teams. The interviews will be held on Tuesday 7 April 2026. Application deadline The deadline for applications is Sunday, 29 March 2026 at 17:00. Please note that late or incomplete applications will not be considered.