About the job Job Description Build robust and sustainable individual relationships with all levels of contact within the Customer organisation, with positive and pro-active Customer Engagement, acting as an ambassador for the company and covering all aspects of our group trading. Understand the company’s contractual deliverables ensuring customer expectations are met or exceeded through the delivery of a high level of customer service and compliance. Support in effectively implementing and communicating account plans and activities. Attend all (relevant) internal and external meetings with the client while acting as an interface between all internal functions – operations, health and safety, menu development and senior management to drive continuous improvement and innovation. Effectively use data in all aspects of the business and to drive objective decision making Oversee and ensure customer audits (direct or third party) are managed with all internal teams including the customers performance team. Ensure inventory for nominated lines is captured and discussed on a bi-weekly basis with the client, agreeing burn-off or write-off as appropriate. Ensure the timely distribution of customer instructions and other relevant information as required within the company monitoring internal teams acknowledge and implement the same. Ensure the timely investigation and response to all customer complaints, delays, and other incidents with service impact Assist the Senior Account Manager to ensure trials are coordinated with clear objective, success criteria and measurements. Capturing action points and coordinating corrective action plans and/ or commercial impact for presentation back to the client. Oversee and ensure the accurate performance data capture against contractual KPIs, flagging trends to Process Owners and Customer and Product director, especially around OTP and safety issues. Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Strong airline industry experience or demonstrable relevant industry experience (catering, logistics, retail, hospitality, operational) Demonstrable account management / customer services experience Strong interpersonal skills to build good customer and group company relationships Good presentation and team leadership skills Passion for providing excellent customer service Basic Food Safety and Hygiene understanding Ability to think strategically and commercially Strong analytical and numeracy skills Process driven and comfortable with complex data requirements Developing skills in forward planning with experience of Project Management related work Proficient IT skills, including Microsoft Excel, Word, and PowerPoint – with an ability and/or willingness to learn other systems as required. Experience in Paxia system highly desirable. Effective communicator with excellent written and verbal communication skills in English. Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: Competitive salary based on experience Training and qualifications needed to perform your duty including Food Safety Qualifications Access to CIPD to expand your skills and knowledge Free on-site staff meals On-Site role Pension scheme Salary reviews in line with personal performance Opportunity to travel and work at DO & CO events nationally and internationally. Enjoy perks by referring your friends through our Refer a Friend Scheme A business where you can have a real impact, we’re not afraid of new ideas! The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon Department: Account Management Language required: English. The company As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.
Job Title: Breakfast Chef Location: L'Amore Coffee and More, Isleworth, TW7 7AL Position Type: [Full-Time/Part-Time] About Us: L'Amore Coffee and More is a beloved café situated in the heart of Isleworth, known for its exceptional coffee, delightful pastries, and warm, inviting atmosphere. We are expanding our offerings to include a delicious breakfast menu and are looking for a talented and dedicated Breakfast Chef to join our team. Job Description: We are seeking an experienced and creative Breakfast Chef who is passionate about crafting delicious and wholesome breakfast dishes. As our Breakfast Chef, you will be responsible for preparing a variety of breakfast items that will set the perfect tone for our customers' day. Your expertise and culinary flair will help us deliver a memorable breakfast experience. Responsibilities: - Prepare and cook a wide range of breakfast dishes, including eggs, pancakes, waffles, pastries, and healthy options, ensuring each dish meets our quality and presentation standards. - Develop and refine breakfast recipes, incorporating seasonal ingredients and customer preferences. - Manage kitchen operations during breakfast hours, ensuring efficiency and timely service. - Maintain a clean and organized kitchen, adhering to all health and safety regulations. - Coordinate with the café management to design and update the breakfast menu, introducing new and exciting dishes. - Assist in inventory management, including ordering and stocking breakfast-related supplies. - Train and supervise kitchen staff during breakfast shifts, fostering a collaborative and efficient work environment. Qualifications: - Proven experience as a Breakfast Chef or in a similar role, with a strong portfolio of breakfast dishes. - Proficiency in various cooking techniques and breakfast preparation methods. - Ability to work efficiently in a fast-paced environment. - Strong organizational skills and attention to detail. - Excellent communication and teamwork abilities. - Passion for creating delicious and visually appealing breakfast dishes. - Availability to work early mornings and weekends. Benefits: - Competitive salary with potential for performance-based bonuses. - Employee discounts on food and beverages. - Opportunities for professional growth and development. - A supportive and collaborative work environment. Join us at L'Amore Coffee and More and help us delight our customers with the perfect start to their day. We look forward to welcoming you to our culinary team!