Employee relations jobs in BirminghamCreate job alerts

Job Title: Team Leader Department: TBC Management Responsibility for: 18 Specialist Travel Required: N/A Reports to: ACCM Location: Remote Contract Type: Permanent Grade: TL (Grade TBC) The Role: You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents, enabling them to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and client rules and procedures. The successful candidate will be naturally results orientated with exceptional problem-solving skills. You will be expected to create a focused environment with a motivational culture to enable your team to develop and maximise their full potential. Role overview • Managing a team of Customer Service Specialists, you will do this by ensuring a positive, productive and engaging team culture, through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets., • Through your leadership you will create a customer centric culture, ensuring that all team activities are focused on the effective delivery to the end customer and high levels of customer satisfaction:, • Coach and support team members through regular 1:1s and reviews to encourage people to realise their potential and to own and achieve their performance, quality and customer outcomes consistently, • Maintain effective control of all aspects of people management processes including: absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks, • Become a knowledge expert in terms of the client’s products and services, full training provided, • Proactively participate in and drive engagement initiatives within the wider TP team., • Proven people management skills with the ability to lead and motivate a team and act as a role model, driving performance at both group and individual level, • Demonstrable experience of managing multiple workflows to a set of targeted KPI’s and quality management, • Confident in a variety of people management processes, such as absence management, 121’s, performance management and other employment related tasks, • Passion for working as part of a team, with the communication and interpersonal skills to engage and motivate your team, • Used to working in a high volume, fast paced environment and proven ability to multi-task a number of sometimes conflicting priorities via good time management, decision making and organisation skills, • Customer Service focused and able to manage relationships with stakeholders, • Consider risk implications in decision making through a good understanding of business activity, opportunity and threats, • Criminal Record Check, • Credit Check, • 3 years referencing history

Deliver specialist Employee Relations advice and process support across the workforce within a shared services environment.

We're looking for an experienced HR Advisor to join our People Services team on a temporary.This role is ideal for someone who thrives on delivering high-quality HR advice, employee relations, managing policy updates, and supporting organisational change initiatives.Based in Birmingham City Cent

Were looking for an Employee Relations & Policy Specialist to join People and Culture team at WMCA.

Day to day duties may include: Provide first class Employee relations support to the site, advising on key issues around disciplinaries, grievances and capability Advising managers on best practise and coaching them on policy and ensuring they are adhering to company procedures HR process improveme

Key responsibilities include: - Advising and coaching managers on all employee relations matters, including disciplinaries, grievances, absence management, performance, and capability - Supporting investigations, hearings, and appeals, ensuring best practice is followed - Providing clear and prag

SF Recruitment are delighted to be partnering with a well-respected not-for-profit organisation in Birmingham who are looking for an experienced Employee Relations ER Advisor to join their collaborative HR team on a 3-month fixed-term contract with possibility of extension. Term: 3 month FTC (possib

Exemplar Health Care is one of the countrys leading nursing care providers for adults living with complex needs. We have 55+ care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities. As an ER Manager with Exemplar H

We are seeking experienced Employee Relations Specialists to join a busy shared services environment and help manage a high-volume ER caseload.This is a fantastic opportunity for professionals who thrive in fast-paced settings and have a strong understanding of employment law and best practice.Clien

Job Description – Health and Safety Officer Who are we? Stern Energy operates ground-mounted photovoltaic systems with a current capacity of 400 MW in the UK. We are among the largest operators in Europe with activities in 5 countries and over 1.6 GW under management. We are specialised in proposing and executing revamping and repowering projects to enhance the performance of the assets we operate. How do we work? EXPERTISE, RESPONSE, TRANSPARENCY AND PASSION: our values guide our work. Our professional commitment is to translate the expertise gained into maximum plant efficiency and maintenance of long-term performance. We provide an integrated, timely and effective service based on a "Total Quality" approach of experience, know-how and nationwide services. We continually invest in equipment and technology to refine our procedures and operating methods; we provide our services through internal staff to ensure autonomy and maximum responsiveness. Transparency is key to our work so that our customers can rely on constant control of the plants and the quality of services provided. Customer relations is our passion for building a lasting relationship of trust. We have a dedicated internal team of specifically qualified, multi-disciplined engineers boasting significant expertise, all of whom are solution providers. Main responsibilities • Reviewing and managing risk assessments, method statements and permits to work., • Evaluate and update existing health and safety procedures to align with new legislation or policy changes., • Provide guidance, support, technical information and assistance to subcontractors who work on our sites., • Collaborate with departments and the Head of Health and Safety to develop and implement effective, best-practice safety systems., • Supporting accident/incident investigations and Root Cause Analysis (RCA) of near misses and incidents to ensure safe working procedures are being followed in respect to company policy and UK legislation and regulations., • Perform regular site inspections/audits and prepare detailed reports for the Head of Health and Safety. Skills and Qualifications • Strong experience working in a Health and Safetyenvironment., • Highly organised with the ability to prioritise multiple demands., • Experience or an understanding of the electrical or solar PV sector would be of benefit, but is not essential., • Knowledge of UK health and safety standards and legislation., • Strong interpersonal and communication skills., • Relevant certifications (e.g., NEBOSH, IOSH) are a strong advantage., • Experience with ISO 45001 would be of benefit., • Ability to work independently and collaboratively in a hybrid work environment., • Proficiency in English. A great benefits package to include: • Employee Assistance Programme: 3rd party support for help when you need it, • Pension scheme, • Bonus programme, • Company sick pay, • Inflation support scheme, • Team building day., • Great company culture and regular events, • Wellness Wednesday for 30 minutes every week for mindfulness on top of lunch break, • Extensive learning and development programme, • Regular wellbeing check-ins, • Company mobile phone, • Laptop, • 25 days of annual leave plus Bank holidays At Stern Energy, we are deeply committed to promoting equality and inclusion, and we celebrate the diversity of our team—both those who are with us today and those who will join us in the future. We encourage applications from individuals of all backgrounds, regardless of gender, gender identity, national origin, religion, social, cultural, or ethnic background, sex, sexual orientation, age, disability, pregnancy, veteran status, or any other characteristic protected by law. Our hiring decisions are based solely on business needs, job requirements, and qualifications. We strive to be an equal opportunity employer, fostering an inclusive environment where everyone is respected and free from discrimination or harassment.

We have a fantastic opportunity for an Employee Relations Advisor to join our existing ER team. Acting as the first point of contact and taking the lead in supporting a broad range of ER-related issues you will report directly to our Employee Relations Manager.

ER Specialist Rate: £21.00 – £24.00 per hour PAYE Duration: 3 months Location: Birmingham (London or Salford considered with travel to Birmingham) Hybrid: 5 days onsite for first 2 weeks, then 1–2 days per week Hours: Monday–Friday, 9am–5pm (35 hours) Role Purpose Deliver specialist Employee Relations advice and process support across the workforce within a shared services environment. Provide clear guidance to managers using policy, process and data, managing cases through the ER case management system. Key Responsibilities Advise on ER cases including grievance, disciplinary, absence, probation and performance Manage high-volume caseloads (40–50 cases), including backlog clearance Resolve complex and escalated ER issues in line with SLAs Use and maintain ER systems in line with data protection requirements Analyse ER data to provide insight, recommendations and service improvements Support ongoing ER activity and projects across the service centre Essential Experience Strong ER advisory experience across core ER case types Confident user of ER case management systems Proven ability to work in a fast-paced, high-volume environment Apply now for this immediate ER contract opportunity. To find out more information please contact Lily at Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency. TPBN1_UKTJ

Drive Transformation Across Transport at WMCA. At WMCA, transformation goes beyond systems and structures, its about building an inclusive, high-performing organisation where people thrive. As a People Business Partner , youll be a trusted advisor to senior leaders, embedding people priorities into strategic decisions and change programmes. From organisational redesign to complex TUPE transfers , youll ensure every transition is delivered with clarity, fairness, and pace. Youll use workforce insights to shape decisions, coach leaders to lead confidently through change, and champion wellbeing and inclusion at every stage. If youre an experienced People Business Partner within the Transport Sector with a strong track record in s trategic HR , organisational change , and TUPE , wed love to hear from you. Please note, this is a 12 month Fixed Term Contract. What will you be doing Act as a strategic partner to senior leaders, embedding people priorities into planning, decision-making, and change programmes. Design and deliver people strategies that drive performance, inclusion, and organisational growth. Lead on complex employee relations, organisational change, and leadership development. Use workforce data and insight to influence decisions and identify opportunities for improvement. Build trusted relationships to support confident, inclusive leadership across WMCA. Collaborate across People & Culture functions to deliver a seamless, values-led service. Champion fairness, wellbeing, and consistency in people practices. Contribute to strategic projects that support transformation and enable people to thrive. What you will need: Proven experience in a strategic HR or people partnering role within a complex organisation. Demonstrated ability to influence senior leaders and shape people responses to business challenges. Experience coordinating cross-functional input from HR specialisms (e.g. ER, Reward, OD, Inclusion). Evidence of supporting organisational change processes. Evidence of using coaching skills to develop managers competence and confidence in dealing with people management issues. Strong understanding of employment law, people policy, and organisational change. Skilled in using people data and insight to inform decisions and drive improvement. Excellent interpersonal, coaching, and stakeholder engagement skills. A flexible, consultative and solution-focused approach. Excellent communication and interpersonal skills, with a high level of tact, discretion and diplomacy. A proven track record of delivery in a high-pressure environment and working to pace. Ability to exercise effective judgement and risk. Problem-solving and analytical capability. Educated to at least degree level. CIPD qualified to level 5. Evidence of continued professional development. Location.? The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office and/or appropriate to the role. How to apply . Applying for a role with WMCA is straightforward. Follow these steps to get started. Create your Careers Account. Register with your name, email address, and a password. Build your Profile. Upload your CV to help populate your career and education details. Write your Supporting Statement. Make sure to address each of the required essential criteria. Submit your application. Do one final check and once complete, click submit. Anonymised Applications. Your uploaded CV wont be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting . Be thorough in each section. Its your chance to showcase your skills and experience. Using Artificial Intelligence (AI) We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application. Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site. Reasonable adjustments. If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team (). Salary and benefits. We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered. We offer a comprehensive benefits package that includes: Local Government Pension Scheme ( one of the most generous pension schemes in the UK ). Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs). 28 days paid annual leave (with an option to purchase more) + Statutory days. EV car benefit scheme Healthcare plans. Discounted gym membership, will writing, and mortgage advice. An option to buy a bicycle , including e-bikes and adapted pedal cycles, at a discounted rate. 3 days of paid leave each year to volunteer . Interest-free financing through SmartTech to buy the latest technology Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costco membership through the WMCA. Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts. Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses. For more information, please visit the benefits page on our career site. Why join WMCA? WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home. We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day. Creating an inclusive workplace. WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. Were a Disability Confident Employer with Leader status, committed to interviewing applicants with disabilities who meet all the essential role criteria. We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all. We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould. We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying Right to Work in the UK Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). TPBN1_UKTJ

Proven experience in a People/HR advisory role with significant ER exposure dealing with a wide range of cases. People Advisor – Employee Relations. We are seeking an experienced HR professional to serve as a dedicated People Advisor with a strong focus on Employee Relations.

The ER Service Delivery Manager plays a crucial role in this team providing employee relations advice to the business and handling complex employee relations matters related to misconduct grievances performance management (including appeals) and health / wellbeing case management across all Lines of

A global professional services firm in Birmingham is seeking an ER Service Delivery Manager to handle complex employee relations cases and provide expert advice across the UK business.

A leading financial services firm is seeking a Senior Policy Consultant to join their Employee Relations and Colleague Wellbeing team.

Job Overview We are a luxury Manufacturing company in Birmingham looking for a talented and enthusiastic Key Account Manager to join our Business Development team. The role will be a permanent position, 39 hours per week. You will be reporting to The Business Development Manager. The successful candidate will have experience of providing a finance focused administrative support function. The ideal candidate will have experience customer-service role, using initiative and a proactive approach to deliver excellence in customer service to ensure customer satisfaction. You will have a positive, can-do attitude, are a team player and can effectively find solutions to problems. Shift pattern: Monday - Thursday 8am - 5pm Friday 8am - 1pm Key Responsibilities: Understanding our client bases needs and providing the best service that suits them Building new relations and working on growing existing Proactive working. Researching & lining up new potential clients Deliver a customer-centric mindset Communicate issues and escalate when necessary Consistently provide exemplary service Actively improve current processes to improve efficiency Communicate effectively with customers, extracting the right information from conversations Track account performance metrics and provide regular reports to clients and internal stakeholders Ensure smooth onboarding for new clients or new projects within existing accounts Stay informed about industry developments, competitors, and emerging trends. For the first 3 months the chosen candidate will be required to work with the Customer Experience team to gain a deeper understanding of our ERP system and how to operate the administrative tasks. This experience will be of grave importance when looking at training on the Business Development side of the business. Skills (required): Excellent written and verbal skills Being able to hold a conversation and ask the right questions Personable/ good people skills Organised and effective time-management Administrative skills Confident using ERP systems Customer centric attitude Team player who can be resourceful and a creative problem solver Experience within Luxury or high-end product is advantageous Company Benefits: Join a dynamic, fun, and driven team experiencing rapid growth Hours of work Monday to Friday (39 hours pw) with early finish on Friday (office based work) Holidays 25 days plus bank holidays Generous Pension offering Shut down over Christmas Company bonus Free on site parking Employee Discount - 75% on product range About the Company:- Founded in 1929 and based in Birmingham, Armac Martin is now an award-winning, fourth-generation family business and a leading name in the luxury interiors industry. Our tagline for the defining details exemplifies our commitment to exceptional design and exquisite detailing; celebrating true craftsmanship and the use of the finest materials to form made-to-last brass hardware and accessories. Our reputation is built on both heritage and craftsmanship and our luxury hardware is favoured by architects, designers, property developers and customers the world over. Our foundational mission to create a great brand, with great people who produce great products is supported by our culture first approach to growing our team, meaning finding people with values that align with our own comes before consideration of technical skill, our core values are: To be Inclusive and Caring To Demonstrate Honesty and Integrity To Hold oneself Accountable To have a Can Do and Forward-Looking attitude. To foster Innovation To have a Dedication to Excellence TPBN1_UKTJ

Commercial Team Leader Location: Smethwick, West Midlands (Office-based) Salary: Up to £35,000 + up to £3,000 performance-based bonus Benefits: 34 days holiday including bank holidays, enhanced pension, perk box subscription, BHSF Health Scheme, employee awards and free parking Are you a motivated, commercially savvy leader with a passion for sales, contracts, and developing high-performing teams? Our client, a well-established organisation with over 100 years of history and offices across the UK, is seeking a Commercial Team Leader to join their Smethwick office. This is your opportunity to lead a team of 4 talented professionals, drive sales and contract performance, and shape the commercial success of the business. What youll do: Deliver financial and activity-based targets set by the Commercial Support Manager, including new product revenue and service proposition goals. Execute planned business development campaigns with professionalism and high standards. Lead and manage the performance of internal sales, ensuring all inbound sales opportunities are accurately captured, logged and followed up in a timely manner. Collaborate effectively with the wider sales organisation, including Business Development Managers and Technical Managers, to ensure cohesive execution of sales strategies. Liaise with business segments and cross-functional departments to maintain exceptional customer service and resolve issues promptly. Coach, mentor, and motivate team members to maximise individual and team performance, fostering a high-performance culture. Ensure all administrative processes, including the use of tools like Salesforce, Credit Control, and Contract Admin, are completed accurately and in compliance with company standards. Participate in key HR functions such as recruitment, performance reviews, employee relations processes (ERPs), and disciplinary actions, in collaboration with the Commercial Support Manager. Provide regular performance reporting and analysis to support strategic decision-making. What were looking for: Proven experience in a commercial role with responsibility for sales. Strong leadership and team development skills, with the ability to break down objectives into actionable tasks. Excellent telephone sales capabilities with a proven ability to forecast and report again sales targets. Excellent communication, organisational, and problem-solving abilities A self-motivated individual with a passion for developing others and driving high standards of performance across the team. TPBN1_UKTJ

A leading educational institution is seeking a People Partner to serve as a trusted advisor, building relationships across the organization. The ideal candidate will have a Level 5 HR qualification and proven success in a People Partner role. Responsibilities include supporting employee relations, m

The Senior Policy Consultant provides expert employment knowledge alongside a pragmatic and commercial approach to policy development. Experience in policy and employment contract management and in providing technical and strategic advice, support and guidance on employee relations and policy matter

A leading construction company is seeking a People Operations Partner in Birmingham to provide HR support, manage employee relations, and ensure compliance with policies.

A respected residential property specialist is seeking an experienced People Advisor focused on Employee Relations to manage complex HR issues, provide compliant advice to managers, and inspire effective solutions.

We have a fantastic opportunity for an Employee Relations Advisor to join our existing ER team. Acting as the first point of contact and taking the lead in supporting a broad range of ER-related issues you will report directly to our Employee Relations Manager.

Employee Relations Manager - 12 month Maternity Cover. Position: Employee Relations Manager (12 month Maternity cover). In this role, youll be responsible for assisting the professional and fair management of employee relations cases.

A prominent educational institution in Greater London seeks an experienced Employee Relations Manager. This role involves leading employee relations activities, providing expert advice to senior leaders, and ensuring compliance with UK employment law. This position offers an opportunity to shape a p

A leading lifestyle brand group in the UK is seeking an experienced Employee Relations Manager to lead a team of Advisors, manage complex employee relations cases, and provide strategic advice aligned with employment law.

Work autonomously, managing a high caseload of Disciplinary, Performance, Grievance, and complex sickness absence cases, plus any other relevant employee relations case work as determined by the Employment Relations Manager and/or Deputy Head of Employee Relations. Support the Employee Relations hel

This role involves providing expert HR guidance, managing employee relations, and supporting talent development across the organization.

Develop and implement employee relations strategies to promote a positive work environment. Analyse and report on employee relations trends to recommend improvements. A successful Employee Relations Lead should have:.

A leading financial services firm in London is looking for an Employee Relations Advisor Specialist. In this role, you will provide expert guidance on UK employee relations, conduct investigations into grievances, and manage sensitive consultation actions.

The role involves managing employee relations and supporting project management initiatives in Maidenhead, UK. Candidates should have a Bachelor's degree in HR or related field and over 5 years of experience in HR or employee relations within dynamic global organizations.

The Deputy Head of Employee Relations will be the lead specialist employee relations contact for Clinical (Delivery) Groups and play a key leadership role in the employee relations team in support of the Head of Employee Relations to provide an expert source of advice on employee relations best prac

A leading luxury brand is seeking an Employee Relations Manager to handle complex employee relations matters in Leeds.

A leading fintech company is seeking an Employee Relations Advisor Specialist in London. In this full-time role, you will provide expert guidance on employee relations matters, conduct investigations into grievances, and manage consultative actions such as TUPE. The ideal candidate has a minimum of

This pivotal role includes case management of grievances, developing employee relations strategies, and overseeing the employee lifecycle. A home care provider is seeking an Employee Relations Manager in Greater London.

This role reports to the Director of Employee Relations, providing expert guidance on employee consultation, redundancy and staff association matters, and collaborates with the Global Reward team on policies with contractual implications such as flexible working, maternity leave and international as

Manage complex worker relations issues and resolve workplace conflicts. Experience in managing worker relations cases.

The ideal candidate will possess substantial experience in employee relations, a solid understanding of UK employment law, and excellent communication skills. A leading luxury department store in Greater London is seeking an Employee Relations Assistant Manager to lead a team of ER Advisors. This ro

Alexander Lloyd are delighted to be supporting a Global Professional Services firm, on the recruitment of an Employee Relations Lead for a 6‑month Fixed Term Contract. Get notified about new Employee Relations Specialist jobs in. Ability to build strong relationships quickly.

We’re looking for an experienced Employee Relations Manager to design and elevate our global ER approach. Build & Enhance Employee Relations Capability. Employee Relations experience, including designing and implementing ER frameworks.

Reporting to the Senior Employee Relations Manager, managing the ER team and working with the HR and other business areas to provide expert employee relations guidance. Employee Relations Manager- 12 Month FTC page is loaded## Employee Relations Manager- 12 Month FTClocations: Londontime type: F

A leading fintech company is seeking an Employee Relations Advisor Specialist in London, UK. You will provide expert guidance on employee relations matters, conduct investigations into grievances, and manage consultative actions such as TUPE. The role requires a minimum of 7 years of experience in e

Vice President (VP) - Global Employee Relations Governance and Compliance. These include bonus, employee support assistance and employee discounts. Please be aware that the priority will be given to employees identified as being at high risk.

A leading beverage company in the UK is seeking an Employee Relations and Business Change Manager to oversee critical organisational transformation projects and manage employee relations casework. Ideal candidates will have deep expertise in employee relations and the ability to navigate complex leg

A well-respected educational trust in Greater London is seeking an experienced Employee Relations Manager to lead complex employee relations activities. This influential role involves providing expert advice to senior leadership, managing casework, and embedding legally compliant practices while fos

A leading media and entertainment company in Greater London is seeking an experienced ER Manager to oversee a team dedicated to employee relations. The ideal candidate will have a strong understanding of employee relations, leadership experience, and the ability to drive improvements.

A global technology leader is seeking a Labor Relations Manager to shape labor relations strategy for their corporate team. The ideal candidate will have experience in employee relations, a deep understanding of EU labor laws, and fluency in English along with another European language. Responsibili