Building Surveyor
5 days ago
City of London
Main Duties and Responsibilities Purpose of the Job • To provide a sensitive, customer-focused Technical Service that is efficient, delivers value for money, and reflects the Equality and Diversity policies of East End Homes., • To contribute towards achieving East End Homes’ Corporate Objectives and service delivery plans., • To ensure the safety, compliance, and effective maintenance of East End Homes premises and estates., • To work collaboratively with internal teams, residents, contractors, and specialist service providers to deliver high-quality, timely, and cost-effective technical solutions., • To achieve high levels of resident satisfaction through professional service delivery., • Raise orders, specify, diagnose, and issue repair instructions ensuring high-quality standards are met., • Carry out site inspections as well as desktop inspections to assess work requirements., • Undertake pre, post, and quality inspections of works to confirm compliance with specifications, safety, and value-for-money principles., • Understand and correctly apply Schedule of Rates (SOR) codes when raising and assessing works orders., • Authorise variation orders (VO) within remit ensuring value for money is demonstrated., • Write detailed reports and provide recommendations for actions following inspections or investigations., • Verify contractor payments with finance teams when required., • Oversee and monitor the voids process to ensure properties are let within agreed timescales, budgets, and to East End Homes letting standards., • Ensure contractors are held accountable for delays in void turnaround and escalate issues where necessary., • Manage contractor performance and promptly address issues affecting repair quality or turnaround times., • Manage fire risk assessment processes, ensuring timely completion, review of recommendations, and recording of actions on databases., • Identify and schedule corrective works for fire safety issues., • Oversee asbestos management, ensuring accurate information is maintained and made available to contractors, and assist in policy updates., • Carry out playground and estate facility inspections in line with Health & Safety legislation, programming remedial works where necessary., • Manage specialist treatments including mould and pest control issues., • Programme planned maintenance schemes and cyclical works in collaboration with contractors and service providers., • Specify, tender, and oversee projects, ensuring compliance with East End Homes’ financial regulations and procurement policies., • Supervise minor and major accessibility adaptations following Occupational Therapist recommendations., • Process Disability Facility Grant (DFG) applications and ensure works are completed effectively., • Manage insurance-related repairs, preparing specifications, and progressing associated administration., • Respond promptly and effectively to complaints, MP and Board enquiries, and client advocate concerns in line with policies and procedures., • Provide clear advice and guidance to tenants and leaseholders on property alterations, repair processes, and technical matters., • Participate in East End Homes’ out-of-hours rota when required to provide technical support for emergencies., • Attend contractor, neighbourhood, and technical meetings, providing updates and professional advice on repair history and ongoing issues., • Keep up to date with legislative changes, statutory compliance requirements, good practice, and industry codes of practice, applying them to all areas of work., • Undertake project work specific to the technical service as required., • Represent East End Homes as a witness in legal proceedings if necessary., • Manage contractors effectively to ensure service delivery meets standards and agreed KPIs. Person Specification – Technical Officer Skills and Knowledge • Understanding of repairs, maintenance, and improvement of housing stock., • Knowledge of fire risk and asbestos management in a housing environment., • Understanding of void processes and letting standards., • Strong knowledge of statutory compliance, Health & Safety legislation, industry codes of practice, CDM regulations, and Building Regulations., • Ability to use and interpret Schedule of Rates (SOR) codes accurately., • Strong IT skills and ability to use housing management and asset systems., • Proven experience delivering a customer-focused technical support role in a housing environment., • Experience monitoring contractor performance against contract specifications and KPIs., • Experience undertaking technical inspections, managing responsive, planned, and void works., • Experience raising orders, authorising variation orders, and demonstrating value for money in contract management., • Flexible, solution-oriented, and committed to providing excellent customer services., • Ability to work on own initiative while contributing effectively to both local and central teams., • Empathy in service provision with an understanding of diverse customer needs, including vulnerable residents., • Willingness to participate in out-of-hours duties when required., • Strong commitment to equality, diversity, and continuous improvement.