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Service Desk Lead £45,000 to £60,000 West Ealing, Hybrid Permanent, Full-time Role Overview A growing and well-established Managed Service Provider is looking to bring in a Service Desk Lead to oversee and develop their support function. This is a great opportunity for someone currently operating at a senior 2nd/3rd line level or already leading a service/help desk, who wants to take ownership of team performance, processes, and service delivery. Your New Role You will be responsible for leading the service desk team, ensuring high levels of service across multiple client environments, while remaining technically involved when required. You will play a key role in improving processes, managing workloads, and acting as the escalation point for complex issues. Your Responsibilities * Leading and supporting a team of 1st and 2nd line engineers * Acting as the escalation point for technical issues across Microsoft 365, endpoints, and networking * Managing ticket queues, SLAs, and overall service desk performance * Driving service improvements, documentation standards, and best practices * Supporting onboarding, training, and development of team members * Maintaining strong client communication and managing expectations * Working closely with senior engineers on escalations and project work * Remaining hands on where required across support and troubleshooting Tech Environment * Microsoft 365, Exchange Online, SharePoint, Teams * Windows and macOS environments * Intune, Entra ID, Endpoint Manager * Networking including Cisco Meraki, firewalls, and Wi-Fi * PSA and RMM tools such as Autotask and Datto You Will Have * Experience in a Service Desk Lead, Senior Support, or Team Lead role within an MSP * Strong technical background across 2nd/3rd line support * Proven experience managing ticket queues and working to SLAs * Ability to lead, mentor, and develop junior engineers * Strong communication skills with both technical and non-technical users * A proactive approach to improving processes and service delivery Desirable * Experience working in creative, media, or production environments * Exposure to macOS and JAMF * Experience with service desk reporting and performance metrics Package and Benefits * Hybrid working * Pension * Training and development opportunities * Regular team events * Free parking at the Hanwell office

Technical Manager - Head of Video Uxbridge / London Your perspective: Private Healthcare after 12 months of continuous service Employee supported volunteering Enhanced family leave provision Perkbox and Employee assistance Programme Company sick pay Employee recognition scheme Generous employee referral scheme Mentoring support and training initiatives Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme Position Overview The Technical Manager will have a very strong technical background in the Audio Visual Industry with an expert level skill set and experience in Video; this position must be the subject matter expert for their discipline. Sitting within the Production function, the Technical Manager manages all aspects of that discipline as it pertains to event pre-planning, on-site management, equipment maintenance and post show activities. Must have the ability to operate/trouble-shoot high-end equipment and have familiarity with major brands of audio-visual systems and components in a large venue situation. The Technical Manager will be the key resource of information for the Production team; will interface with the warehouse leads helping to design systems; and be the project manager for large event systems. The Technical Manager is required to mentor and develop the technicians. Also where appropriate the Technical Manager will negotiate with supply chains and drive innovation with our product portfolio. On a project by project basis the Technical Manager will maximise profitability by using our own equipment and labour. The Technical Manager may or may not manage a team of Technical Specialists and will report to the Director, Project Management or General Manager, UAE as appropriate. Key Job Responsibilities Event Pre-planning Partner with the Senior Project Managers, Project Managers and end client to design, pre-plan and manage all aspects of their expertise or discipline. Drive Results • Complete necessary technical drawings, production plans, labour needs, budgets, equipment selection, and interfaces with the warehouse leads, and sub rentals. See the Bigger Picture, • Assist and support the other departments as necessary by making recommendations on technology, processes, and methodologies. On-site Management/Operation Delivers World Class Service ensuring their discipline meets or exceeds the clients needs by managing the production plan, budget, and Encore production/safety standards. Do the Right Thing • Set and properly test technical components. Operate designated equipment for the event, as needed. Provides leadership to their assigned crew, including internal and external team members. At all times, the Technical Manager is expected to abide with all health and safety requirements to company and international standards; to ensure that all team members and subcontractors adhere to the same; and to recommend areas of improvement to the HSE Manager. Post-show Management Responsible for post-show management to include: final labour, time sheets, expenses, sub rentals, and any equipment maintenance needs. Complete reporting information and feedback from team to the Senior Project Managers and Project Managers for the post show jot form to document for clients future events. Customer Service Provides excellent service and strive to exceed the expectations and needs of internal and external customers. Meets with clients on site as necessary to ensure that their needs are met and the equipment setup is working properly. People Development (where they have direct reports) Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. Manage the HR activities including selection, performance management, and learning. Provide focused and continued coaching to develop the skills of team members. Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems. Recommend team members for training opportunities, as needed. Disclaimer: The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands. Job Qualifications BA/BS Degreed or equivalent experience 5+ years of live large venue audio visual 5+ years of knowledge of Audio Visual and expert level technical skill set in a discipline 2+ years crew lead experience (not necessarily direct reports) Strong customer service skills Excellent organisation skills Advanced problem solving skills Strong written and oral communications skills Ability to travel up to 75% TPBN1_UKTJ

EA & Office Manager in Twickenham *Up to £48K *Office Based Salary: Up to £48k plus bonus opportunity, private medical, Life insurance, paid volunteering leave, enhanced maternity pay, pension, EAP, Global Employee Recognition Scheme and a modern office in a nice location! Location: Twickenham, office based on-site & residential parking Hours: 8.15am to 5pm and 8am to 3pm on Fridays Start Date: ASAP, Ideally Are you an organised and proactive individual looking to join a company best known to have "great people," a "friendly team," and a "customer‑centric attitude!" Our client is on the hunt for a professional EA with Office Management skills to support the executive leadership team in Twickenham. This is a fantastic opportunity to be at the heart of operations while contributing to the smooth running of the European offices! About the Role: You will play a vital role in ensuring the efficiency and effectiveness of our leadership team. Your responsibilities will blend high-level executive support with mainly office management and travel coordination across Europe. If you thrive in a fast-paced environment and enjoy juggling multiple tasks, this position is perfect for you! Key Responsibilities: Provide high-level administrative support to senior executives, managing calendars, coordinating meetings, and overseeing inboxes. Successfully handle complex travel and accommodation for up to 4 Directors on a weekly basis Prepare, edit, and organise various documents, including reports and presentations. Coordinate internal and external meetings, from board meetings to leadership offsites, ensuring all logistics are seamlessly handled. Take detailed minutes and follow up on action items, which may involve travel to offices across Europe. Handle confidential information with discretion and professionalism. Liaise with internal departments and external stakeholders on behalf of executives. Support project tracking, reporting, and conduct ad hoc research as required.Office Management Duties: Oversee daily office operations, fostering a professional and efficient working environment. Manage office supplies, equipment, and vendor relationships. Ensure compliance with health & safety regulations and coordinate facility needs. Assist with onboarding new employees, including desk setup and access provisioning. Organise company events, team meetings, and social activities.Travel Management (Europe-wide): Book and manage complex, multi-leg travel itineraries for executives and team members across Europe. Coordinate flights, trains, hotels, car rentals, and visa arrangements as needed. Maintain a central travel calendar and ensure alignment with business priorities. Monitor travel budgets, ensuring compliance with company travel policies. Act as the point of contact for travel-related issues, changes, or emergencies.Skills & Experience: Proven experience as an EA, PA, Office Manager or similar Strong organisational and multitasking skills with exceptional attention to detail. Excellent written and verbal communication skills. Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and collaboration tools (e.g., Teams, SharePoint). Experience managing travel logistics across multiple countries and time zones. Ability to work independently, handle confidential information, and exercise sound judgement. Experience in a multinational or pan-European business environment is a plus.What We Offer: A dynamic and collaborative work environment. Opportunities to work closely with senior leadership and make a meaningful impact. Competitive salary and benefits package. Exposure to international operations and travel coordination.If you're ready to take on this exciting challenge and contribute to our client's success, we'd love to hear from you! Apply today and become a key player in a thriving organisation! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Senior Quantity Surveyor (Infrastructure) Salary: to £90k + package Based: London (NW1) An experienced Senior Quantity Surveyor is required for a major flagship infrastructure project! You will be joining a high-performing commercial team, taking ownership of a major design package within a fast-paced environment, managing cost, risk and change across a design-led programme. Reporting into the Lead Commercial Manager, the role offers excellent long term career prospectsbacked with a rewarding working environment Key Responsibilities: Oversee high-value packages under NEC3/NEC4 contracts Manage compensation events, early warnings, and change control processes Provide robust cost forecasting, risk management, and reporting Challenge and influence project teams, consultants, and subcontractors Review programme impacts and ensure commercial positions are protected Support and mentor junior commercial team members The Suitable Applicant will have the following experience: Strong NEC contract experience Proven track record managing complex, high-change projects Have confidence in your ability and be able to influence at all levels Experience working on design or design & build environments TPBN1_UKTJ

Food & Beverage Supervisor Dorsett Shepherds Bush is looking for an enthusiastic Food & Beverage Supervisor with strong bar experience. The F&B Supervisor will be responsible for the smooth running of service, providing comprehensive and proactive service across the hotel. You must have excellent organisation, interpersonal and communication skills. The successful candidate will ensure we get the very best from our team by leading from the front. They will be detail-oriented and will be part of the team to set and maintain standards. Does this sound like a challenge you would relish? If you would like to become our future food & beverage supervisor, then apply for this role. Duties will include, however not be limited to: Prepare briefings and assist with the weekly meetings under the guidance of the Hotel Manager To participate in cross-training to ensure you can work within any section within the F&B department. Be fully conversant with all F&B department procedures To carry out the end-of-day cash up of the department to the companys standards To assist the Hotel Manager with the monthly equipment stock take Ensure that all stock control procedures are taking place as per the companys policy To control costs through correct stock ordering, minimising wastage, and forecasting and managing workload. To ensure the effective supervision of the associates and monitor and meet the service and business needs. Creation of new drinks, e.g. Cocktail of the month Ensure excellent product knowledge of the Bar Menu Monitor and implement training plans within the food & beverage department In return, you will receive: 28 Days Holidays Meals on Duty Free Eye test for VDU users Associate discounted rates with our hotels Learning and Development Pension Free Dry Cleaning Introduce a friend bonus Social events Join our passionate ESG team, creating a sustainable environment A bit about us A 5-minute walk from the Westfield Shopping Centre, Dorsett Shepherds Bush offers elegant hotel accommodations with an Asian influence. Overlooking Shepherds Bush Green, the hotel features a restaurant and a bar. Each fully air-conditioned room includes a flat-screen TV, iPod dock, work desk, tea and coffee facilities and free WIFI. The hotel has excellent links to public transport. London Heathrow Airport. The company is growing with hotels across China, Malaysia, Kuala Lumpur, Singapore, Japan, Australia, Melbourne, theUnited Kingdom, and Continental Europe; more properties are planned in the development pipeline. For more information on Dorsett Hospitality International. Dorsett is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Thank you for taking the time to apply for an opportunity with Dorsett International. If you do not hear from us within 14 days, your application has been unsuccessful on this occasion. May we take thisopportunity to wish you all the best for the future. TPBN1_UKCT

Houston & Hawkes are looking for enthusiastic and organised Summer Events Managers to support the delivery of an exciting summer events season at one of our prestigious London client sites. Previous events or hospitality experience. Exciting and varied summer events programme.

To enrich and elevate our cultural offering, we are seeking a passionate and creative Cultural Events Manager to lead the curation and delivery of an exceptional cultural programme. This is a central role within our events team, with responsibility for the strategic development, curation, and execut

The Role We are seeking an experienced and dynamic Events Manager to oversee the planning and delivery of exceptional events and group stays. Events Manager Location: Ascot Salary: £40,000 + £3,000 - £4,000 service charge Hours: 40 hours - Typically M-F 9:00 - 17:30, with weekend

We are supporting a market-leading contract caterer in the search for an experienced and confident Hospitality Manager to lead the hospitality operations at one of their flagship contracts—home to a international finance organisation. We are looking for an experienced Hospitality Manager to lead a

The UK is probably the world's biggest and most advanced global cuisine marketand an attractive jobs market for International Chefs and Hospitality Managers.

Events & Live Interpretation Manager. This is a hands-on leadership role responsible for shaping, managing and delivering a distinctive, high-profile programme of live events at the Royal Armouries in Leeds – from daily performances and combat demonstrations to the annual international Easter

The company is a dynamic and creative production company delivering innovative technical solutions across live events, installations, and immersive experiences. We are seeking a hands-on Technical Production Manager to join our London-based team. This is a varied and practical role, working across a

Uniform offered and dry cleaned.Complimentary on-site parking is available whilst on duty.Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.Discounted employee friends & family rates at Arora Hotels.Christmas gifts and employee parties.UK attraction discounts @

What will I be responsible for as a Meetings & Events Sales Manager?.

This role is designed to support in delivering events and managing logistics, ensuring smooth coordination of travel, staffing, procurement, and event preparation. This role involves administrative support, event planning, logistics management, and on-site event assistance for both UK and internatio

To support the continued growth of our events offering, we are seeking a talented Private Events Manager to lead the delivery of exceptional private events for our members. This is a key role within our events team, with direct responsibility for the planning, management, and execution of all privat

We are looking for an experienced events professional with an audience first approach and a clear understanding of how events align with the Abbey’s values. This is a key role in our plans to create and deliver a high-quality programme of events, exhibitions and installations and activities that w

Audio Visual and Events Manager - Education 📍 Location: West London 💰 Salary: (£43,440 - £46,653) 🕒 Hours: Full-time, 35 hours per week 07:30 - 3:30pm, occasional evening & weekend work required (time off in lieu) About the role: We are working with a multi-b

In the absence of the Assistant Director of Events, assume overall responsibility for the Events Department. Assist the Assistant Director of Events in weekly revenue forecast, and assist in the preparation of the annual budget & sales & marketing plan. Attend the weekly Revenue Meeting in the absen

Project Manager – Live Events & Production. Our client operates within the live events sector, delivering best-in-class, high budget productions across a range of private and corporate projects. With a strong focus on combining creative design and technical production, they are known for producing

Takes overall responsibility for guest & staff satisfaction, by assisting the In-Room Dining and Event Operations Manager in directing event.

Rare opportunity to join a leading events agency specialising in the delivery of global healthcare events and manage a team!. Working with some big name brands they deliver logistically complex events for delegate numbers in the 1000's all over the world and are now seeking an experienced Account Ma

As we continue to grow, we are seeking a highly capable Production Manager to strengthen our delivery team and help execute projects to the highest possible standard. As Production Manager, you are responsible for translating approved concepts into precise, commercially controlled and flawlessly exe

Working within a well known space the events range from public festivals, motorsport events and more! This is a finely tuned team and we are now supporting with the hire of a Senior Event Manager. Full budget management and ensuring a profitable return on the headline events will be the Senior Event

Garson Farm, Esher is seeking an enthusiastic and experienced Pick Your Own Retail & Farm Events Manager, to lead and develop our award-winning Pick Your Own operation and our growing programme of farm-based events. As the PYO Retail & Farm Events Manager, you will take the lead in delivering an exc

The role will lead on the strategy, performance and delivery of our challenge events programme, ensuring events achieve agreed income and participation targets and work closely with the Head of Mass Engagement to shape and test future Ronald McDonald House Charities UK owned mass participation event

We are looking for a strong technical production background ideally within a large corporate events venue setting and experience in a range of events from conferences to galas/awards and dinners. Senior Production Manager - Live Events & Venues. Fantastic opportunity for a Senior Production Manager

Account Manager - Live Events & Music. The Account Manager we’re looking to recruit will play a key role on our entertainment client teams, and lead projects for our live events, music and culture clients. We currently have a vacancy for an Account Manager on our team, to be based at our Central L

A well-established live events production partner is looking to bring in a Technical Project Manager to take ownership of complex, high-impact projects from concept through to delivery.

Sales & Events Executive & Sales and Events Planner. Overseeing the direct line management of Sales & Events Executive and Sales & Events Planner. Conducting show-rounds with potential clients and effectively following up on enquiries to secure profitable events.

Senior Events Manager | Up to £53,000 | Perm | Hybrid (1 day per week in the office) | Old Street Were partnering with a highly regarded international charity to appoint aSenior Events Manager to lead a dynamic and globally recognised events programme. This is a standout opportu

The RoleAs Event Manager you will lead on the organisation and delivery of a number of different exciting and often unique events, across corporate, sport and entertainment. This role blends creative vision with operational excellence working closely with digital creati

Job Title: Events Manager (FTC 6-month maternity cover). As an Events Manager, you will manage event bookings, deliver high-quality hospitality experiences at RHS Wisley, and drive sales in the medium term. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as d

Senior Events & Groups Manager. Central London Cluster Marriott Hotels: London Marriott Hotel County Hall London Marriott Hotel Marble Arch London Marriott Hotel Kensington London Marriott Hotel Regents Park London Marriott Hotel Maida Vale Overview The Senior Groups & Events Manager plays a pivotal

Front of House Reception and Events Manager. Reception and Events Manager | Full time. We have an exciting opportunity for a Reception and Events Manager to take full ownership of the front of house services at a fabulous corporate office building in Mayfair.

As Events Manager at Ochre, a fantastic British Bistro inside the National Gallery, you will be responsible for delivering and organising a first-rate events, varying from a 10-person 3-course lunch/dinner to 200-person full-venue hires. You’ll also work closely with our Executive Chef, Operations

PR & Events Manager - Luxury Womenswear Brand - London. We are looking for a PR & Events Manager to join them during a pivotal time to lead brand visibility, client engagement, and strategic initiatives. Plan, coordinate, and oversee in-store events, trunk shows & high-profile public appearances.

A leading B2B marketing agency is seeking a Campaign Manager to oversee digital campaign delivery for tech events.

The Senior Event Manager is responsible for supporting the client with their internal and/or client-facing events and conferences while consistently delivering exceptional service through excellent project management and creative solutions. There is a requirement for on-site events to travel domesti

A leading events company is seeking a Production Manager for Children and Young People & Communities to lead operational planning and delivery of events. The successful candidate will ensure that events are inclusive and engaging for schools and communities.

A leading hotel chain in Greater London is seeking a Conference and Events Operations Manager.

A leading esports company based in London seeks a commercially minded Account Manager to manage media rights partners worldwide. You will build strong relationships, ensuring outstanding client service and success both online and at events.

Digital Marketing Manager | Live Events | London | Hybrid | Permanent. Are you a data-driven Performance Marketing Manager looking to take ownership of high-impact campaigns in a fast-paced, creative environment? If you’re ready to shape performance strategy and drive measurable results, we’d lo

A dynamic recruitment firm is seeking an Account Manager in Essex, England.