First line support jobs in Edinburgh - Page 2Create job alerts

A Scottish service organization is seeking a 1st Line Support Analyst to manage customer interactions and resolve IT issues.

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantast

Friendly, stable and supportive management and head office team. To provide professional clinical nursing to all residents whilst delivering strong leadership, abiding by the NMC’s code of professional conduct and supporting the Home Manager in the daily running of the Nursing Home. Experience of

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

Friendly, stable and supportive management and head office team. To provide professional clinical nursing to all residents whilst delivering strong leadership, abiding by the NMC’s code of professional conduct and supporting the Home Manager in the daily running of the Nursing Home. Experience of

Training includes blended learning, shadowing experienced carers, and ongoing support. Personal care and medication support. Supporting independence and wellbeing.

You'll assist with daily living, providing support and companionship and sharing great moments and memories too. As a Bank Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one ti

Whether you're looking to start your career in care or bring your experience to a new setting, we'll support you every step of the way. Training includes blended learning, shadowing experienced carers, and ongoing support. Personal care and medication support.

The role involves assisting clients with daily living activities, fostering supportive relationships, and ensuring a clean and safe environment.

Timely and appropriate escalation of issues to 3rd Line support teams in line with SLAs and OLAs. Support wide range of technologies/applications/systems in accordance with support guidelines. Excellent time management skills ensures SLA are met, maximising first line resolutions and minimising esca

Fix 70% of incidents at first contact (when possible). Remote access solution implementation and support: VPN, RDP, and Remote Desktop Control. Ability to prioritise multiple high-urgency tasks, balancing reactive support with proactive improvements.

A leading health board seeks a dedicated individual to provide comprehensive user support services in a dynamic role. It offers the opportunity to contribute significantly to ongoing digital transformation initiatives within the healthcare system, fostering a culture of innovation and support.

An established client of ours based in Hertfordshire are looking to hire a 1st/2nd Line Engineer. This 1st/2nd Line Engineer role would be ideal for someone who is happy to work in a small team. It is important in this 1st/2nd Line Engineer role that you have experience covering a variety of tools l

A leading sports technology firm is seeking a Service Desk Analyst II to provide end-user hardware and software support within a world-class support team. Required qualifications include 4-5 years of relevant experience and certifications in technical support.

They will be required to apply information management skills, provide onsite technical support, create reports and training procedures, have techniques to support the maintenance and delivery of all solutions, and the analysis of business requirements. Adapt, design, construct and maintain in‑hous

IT Service Desk Analyst IT Helpdesk Support Analyst 1st Line Support Analyst. Experience in 1st Line Support within the Service Desk, with a solid understanding of Incident and Request Fulfilment processes, as well as priority classifications and Service Level Agreements in a Public Sector IT Servic

Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. You will provide tie

The Service Desk Analyst will be responsible for providing first-line technical support to managed service customers. As part of its continued growth, Codestone is recruiting a full-time Service Desk Analyst to join its remote support team. Support users with Microsoft Office applications and Window

Supporting the whole customer base and working across Application and Technical Support, the Service Desk team provides engagement of the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements within the support function. Respons

The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations.

Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle. I support in a service desk or help desk role. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, o

IT Service Desk Analyst | IT Helpdesk Support Analyst | 1st Line Support Analyst. Experience in 1st Line Support within the Service Desk, with a solid understanding of Incident and Request Fulfilment processes, as well as priority classifications and Service Level Agreements in a Public Sector IT Se

A dynamic IT provider in the United Kingdom is seeking a Global Service Desk Analyst to deliver excellent customer service and support. The role involves handling IT and communications issues, submitting tickets, and providing tier I support. Ideal candidates have over 2 years of experience in techn

You will be responsible for meeting key metrics/KPIs and SLAs/timelines while adhering to all SOPs and guidelines. HDI Support Center Analyst and/or HDI Desktop Advanced Support Technician Certification. You are expected to contribute to the identification and creation of support documentation such

Ideal candidates have over 2 years of experience in tier I support, fluent in French, and strong problem-solving skills. A leading IT services company in the United Kingdom is seeking a Technical Support Specialist.

Date posted 02 / 22 / Location Edinburgh | United Kingdom Company Worldline. At Worldline, our technology addresses persistent challenges of the payment world. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential.

This role involves providing end-user hardware and software support and ensuring compliance with service guidelines.

A leading payments technology company seeks a Service Desk Analyst to deliver excellent customer service and technical support.

They will be required to apply information management skills, provide onsite technical support, create reports and training procedures, have techniques to support the maintenance and delivery of all solutions, and the analysis of business requirements. Annual Leave - 27 Days increasing in line with

Support and administer user accounts, permissions and security using Active Directory, Microsoft 365, Exchange Online, and Entra. Support and administer user accounts, permissions and security using Active Directory, Microsoft 365, Exchange Online, and Entra. Deliver second-line technical support fo

The candidate should possess strong experience in 1st Line Support and Incident Management within a Public Sector IT environment.

Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. You will provide tie

You will meet key metrics/KPIs, SLAs and timelines while adhering to all SOPs and guidelines, and you are expected to help create support documentation—knowledge base articles, service advisories, user‑facing guides—and improve the support process by providing feedback from daily observations.

The Senior IT Support Technician is responsible for supporting and maintaining IT systems across the Club, including the stadium, Tynecastle Park Hotel, and the Club’s training facility. Create and maintain IT Technical Support documentation. Heart of Midlothian Football Club, a cornerstone of Sco

A leading workforce solutions provider in the United Kingdom is seeking a 1st / 2nd Line Engineer. This role, based in Hertfordshire and allowing for some remote work, is ideal for candidates with IT passion and experience in a support environment.

The ideal candidate should hold or be eligible for SC clearance and have experience in 1st Line Support within a Public Sector IT Service Environment.

Provide 1st line support relative to Incident Management process; initial assessment of all Incidents & Service Requests; make first attempt at incident resolution and/or refer to 2nd/3rd line support. To provide a single point of contact to our internal business users and external clients, deliveri

Minimum 2+ years of experience in a technical support role providing tier I support. Opportunity to work in a dynamic and supportive team environment. Dispatch incidents to the appropriate Tier II support group as needed.

Provide support with mobility and transfers, ensuring the safety and well‑being of clients. Foster positive and supportive relationships with clients through friendly conversation, companionship, and empathetic listening. Access to our bespoke online diary system that allows you to take control of

This position offers a salary range of $40,000 - $52,000 and focuses on service excellence within a supportive team environment. A leading IT service provider in the UK seeks a Spanish Bilingual Global Service Desk Overnight Analyst to deliver tier I support for IT services. The candidate must have

It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life. To provide the kindest possible care, we focus on five qualities that every HC‑One team member shows up with, supports and coaches in each other every day. Aw

This role focuses on providing tier I support for IT and communications systems, ensuring superior customer service while working in a collaborative team environment. Candidates should have over 2 years of experience in a technical support capacity and must demonstrate fluent Spanish communication s

A leading care home provider in Bonnyrigg is seeking a compassionate General Assistant to provide essential support across various tasks, including housekeeping and catering. This is a fulfilling position within a supportive organization that values its staff.

The role includes maintaining hygiene, assisting with animal handling, and supporting the clinical team during the night. The charity offers a supportive culture and various benefits including flexible working, paid special days off, and pension options.

A professional services firm in Edinburgh is seeking an experienced IT Support Technician to provide first and second line support. The role involves administering Microsoft 365, troubleshooting hardware and network issues, and supporting various IT services across multiple offices.

A national animal welfare charity in Hertfordshire is seeking a Standby Pet Welfare Assistant to ensure pets receive essential care during their stay.Responsibilities include assessing and preparing animals for adoption, maintaining welfare standards, and providing advice to potential adopters.Ideal

A leading healthcare provider in Edinburgh is seeking a Healthcare Assistant to join their surgical team.This role involves assisting in laser and ophthalmic surgeries, conducting pre-operative tests, and coordinating patient flow.Ideal candidates should possess excellent communication and organizat