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Head of Service Delivery or Head of Service Management. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation. We are proud of the diverse and inclusive community we hav

A leading SaaS FinTech platform supporting enterprise financial services organisations in running their operations swiftly and efficiently is seeking a Director/Head of Service Delivery. Director of Service Delivery - FinTech SaaS. This is a senior role responsible for shaping the post onboarding cu

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. As He

As Head of Customer Success, you will own the end-to-end Customer Success strategy, driving onboarding, adoption, retention, and customer advocacy across both customers and partners. Head of Customer Success, London, COR7455. Are you a strategic Customer Success leader with a passion for building hi

Their culture combines high expectations with genuine care for both service users and staff Head of Operations – The Role: This is a senior leadership role reporting to the Managing Director, responsible for the design, stability and continuous improvement of the organisation’s delivery

Assignment Details Contract Length: 13 months (ongoing assignment) Pay Rate: £500 per day (Umbrella) Higher rates may be considered for exceptional candidates, based on experience Working Pattern: Hybrid - 1 to 2 days per week in the office Remote working may be considered for an exceptiona

Head of Service Delivery or Head of Service Management. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation. We are proud of the diverse and inclusive community we hav

Head of Service - Children's Regulated Services. Head of Service - Children's Regulated Services. This is a senior leadership role with responsibility for a complex and high-profile portfolio of regulated children's services, playing a critical role in delivering safe, high-quality outcomes for chil

Head of Service Delivery or Head of Service Management. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation. We are proud of the diverse and inclusive community we hav

A regional house builder have a temporary requirement for a Head of Customer Service to join their customer care team to support remedial works on new build housing developments in the Northwest area for a 3-month period. Recognise the importance of customer service and meet the standards required w

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. A leading provider of critical customer service solutions, supporting sectors where reliability and empathy are key. Extensive leadership experience i

As Head of Customer Service, you’ll lead a luxury, concierge-style service function that protects customer trust, resolves complex situations with empathy and precision, and ensures every client feels genuinely cared for. Excellent knowledge of modern customer service and client care technology, w

You will take full ownership of identifying and engaging the decision-makers responsible for purchasing and organising exhibition stands within their organisations. Your performance will be measured on the quality and value of contracts won — not activity metrics. Recruit and lead your own custome

Previous commercial experience in Service Delivery Management Good ITIL knowledge and understanding of ITIL processes CSAT and Service Relationship experience Contract Management Strong awareness of Incident, Problem and Change Management principles and processes Ability to establish and f

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

Previous commercial experience in Service Delivery Management Good ITIL knowledge and understanding of ITIL processes CSAT and Service Relationship experience Contract Management Strong awareness of Incident, Problem and Change Management principles and processes Ability to establish and f

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

Previous commercial experience in Service Delivery Management Good ITIL knowledge and understanding of ITIL processes CSAT and Service Relationship experience Contract Management Strong awareness of Incident, Problem and Change Management principles and processes Ability to establish and f

Head of Service - Children's Regulated ServicesLocal Authority | East Midlands (City-Based)An opportunity has arisen with a large local authority in the East Midlands for an experienced Head of Service - Children's Regulated Services to join on a 13-month ongoing interim assignment. This is a senior

The Director of Customer Services will provide strategic leadership to our customer services function, ensuring the delivery of a modern, high‑quality customer experience across all areas of contact and engagement. Candidates will bring experience of driving strategic customer‑focused improvemen

The Alliance is looking to recruit a Children Services Manager to join the Children's Services Department to lead our services in the South and South East of England. Alongside the Children’s Services Director and Children’s Services Managers you will lead the development of our early years s

Benefits This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer succe

The Alliance is looking to recruit a Children Services Manager to join the Children's Services Department to lead our services in the South and South East of England. Alongside the Children’s Services Director and Children’s Services Managers you will lead the development of our early years s

This role involves coordinating breakdowns for out of area customers, maintaining high customer satisfaction, and managing various administrative tasks. A leading engineering company in the UK is seeking a full-time Out of Area Service Coordinator. In return, a competitive salary based on experience

A leading clean energy company in London seeks a strategic Head of Customer Success to lead a mission-critical function. In this role, you will manage the end-to-end Customer Success strategy, focusing on onboarding, retention, and advocacy. Your expertise in data-driven decision making and experien

A leading pet food company in London seeks a Head of Customer Service Operations to enhance customer experiences and manage a team across global operations. This hybrid role involves collaboration with international stakeholders and offers robust employee benefits, including professional development

Following a period of sustained growth, they are seeking a strategic Head of Operations to modernise their service delivery engine and lead their operational strategy into its next phase of evolution. As Head of Operations, you will lead a multi-layered team of people leaders to deliver high-accurac

A leading rail transportation company in the UK is seeking a Head of HR Shared Services to lead their HR function. You will oversee a high-performing team, ensuring efficient delivery of HR services and compliance with UK employment law. This full-time position offers a competitive salary, annual pe

A leading eyewear company in Greater London is seeking a passionate Head of Retail to lead 18 stores and create a customer-centric culture. This full-time role emphasizes customer experience and requires strong leadership and communication skills. Benefits include generous employee discounts, compli

Head of Product role at Government Digital Service (GDS). The Government Digital Service (GDS) is the digital centre of government. We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people across the UK, with hubs in Manchester, London and Bristo

The ideal candidate will have at least 5 years of management experience, particularly in Customer Service within SaaS. You will be responsible for managing the customer success organization, ensuring customer satisfaction and loyalty while identifying growth opportunities. This role offers competiti

The role offers a hybrid working model and opportunities to work in modern office spaces.

An experienced Head of Customer Success to lead our customer success function. This role is responsible for driving customer satisfaction, retention, and expansion while ensuring customers achieve measurable value from our products and services. Valutico is a B2B FinTech company that operates an int

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. Head

A strategic communications agency for the armed forces is seeking a Head of Content to lead a creative team. This position offers a competitive benefits package, a supportive work culture, and the opportunity to work on impactful projects.

We’re hiring a Head of Customer Education Content, to lead the strategy, creation, and impact of the educational content that powers Pipedrive’s customer growth and loyalty. We’re looking for the Head of Customer Education Content that is responsible for all the key customer-facing educational

Works well as part of a team, to take on tasks to help colleagues, and to be of assistance or offer guidance to other members of staff. Aptitude to understand the broad range of services provided and required by Invesco and provide solutions for the effective delivery of services. The Regional Head

A global EdTech company is seeking a dedicated Head of Customer Success (EMEA) to enhance relationships with educators and manage platform implementations across UK universities. The position requires presence in the London office two days a week and offers a diverse and inclusive workplace.

The Head of Customer Success will lead the strategy, performance, and long-term success of our customer facing teams across InPost Newstrade, supporting our Managing Director. Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades

A leading engineering company in the UK is seeking a Head of Design for Service and NPI to support the Semiconductor Service Division. The ideal candidate will have over 10 years of manufacturing and managerial experience, with a solid understanding of engineering methods and a history in NPI and se

A growth-oriented specialist service organization in London is seeking a Head of Service Delivery. The position offers flexible working arrangements, ongoing professional development, and attractive benefits including gym membership. This senior leadership role involves overseeing the delivery model

A leading technology company in Greater London seeks a Head of Customer Engineering to lead teams and facilitate cloud transformation for clients. The role requires extensive experience in cloud engineering and managing customer-facing technical teams. Responsibilities include providing thought lead

Lead communications for one of the UK’s most significant digital public services. A flagship priority for MaPS is the delivery of the Pensions Dashboards Service: a once-in-a-generation national digital transformation enabling people to find and view all their UK pensions securely, online and in o

Head of Customer Acquisition – Exhibition Stands, York. We are looking for someone to build the engine that drives our next phase of scale. Your performance will be measured on the quality and value of contracts won — not activity metrics.

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX 🤯. The opportunity as Head of Customer Experience. Primary KPI = Bolt UK + Fella UK Reorder Rate (Of customers whose chec

A leading email security solution provider is seeking a Head of Customer Success to drive customer outcomes and maximize retention. Ideal candidates will have over 7 years of experience in Customer Success in a B2B SaaS environment, with a strong focus on customer adoption, retention metrics, and te

You are someone who genuinely enjoys helping people and takes pride in delivering a high standard of customer service. Working closely with colleagues and service teams across the council, you will help ensure issues are followed through and customers are kept informed of progress. As we strive to i