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Position: Fractional Head of AI – Full Service Marketing Agency. Experience applying AI to forecasting, utilisation, or professional-services resource management. Fractional Head of AI – Marketing, Data & Agency Operations.

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. As He

Good Afternoon, I am currently representing Enfield Council, who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate per day which is negotiable dependent upon experience We are looking for

Head of Service - Children's Regulated Services Local Authority | East Midlands (City-Based) An opportunity has arisen with a large local authority in the East Midlands for an experienced Head of Service - Children's Regulated Services to join on a 13-month ongoing interim assignment. Assi

Head of Customer Experience - (26345). Connecting customer experience to create real change, you will ensure our homes and services are shaped by the customers we serve. You will lead how customers experience Home Group, driving our customer influence, community development and customer experience

Job title: Head of People, Learning & Development Location: Sunderland SR5 (Hybrid after Probation) Contract Type: Permanent Weekly Hours: 37 hours per week Salary: £55,000 - £60,000 Job Purpose As Head of People, Learning & Development, you will provide strategic leadership a

Head of Service Delivery or Head of Service Management. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Co

Head of Service - Children's Regulated Services. Head of Service - Children's Regulated Services. This is a senior leadership role with responsibility for a complex and high-profile portfolio of regulated children's services, playing a critical role in delivering safe, high-quality outcomes for chil

Head of Service Street Scene and Leisure. This high-profile role combines strategic leadership with operational impact, delivering compliance, commercial growth, and excellent services for the Boroughs communities. Oversee procurement and performance of external contractors, addressing non-complianc

Head of Service - Children's Regulated Services. Head of Service - Children's Regulated Services. This is a senior leadership role with responsibility for a complex and high-profile portfolio of regulated children's.

Head of Retail & Customer Insights. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers.

Join a leading local authority as Head of Service Street Scene and Leisure and shape the future of Waste Management and Clean & Green Services. This high-profile role combines strategic leadership with operational impact, delivering compliance, commercial growth, and

As a pioneer of diverse recruitment, Sanctuary Personnel is proud to encourage applicants from diverse backgrounds as our pool of candidates is very much reflective of the clients that candidates will support within their role. Apply NowStart your journey with Head of ServiceHow would you like to ap

A leading global insurance services provider is seeking a Head of Service Operations to lead their multi-site Client Services function in the London Market. Ideal candidates will have senior leadership experience in Insurance Client Service delivery and an engaging, data-driven leadership style.

Job Title : Deputy Head of Service Location : Hackney Pay Rate : £45 per hour Job Description Liquid Personnel is seeking a dynamic and experienced leader to join it client’s Adult Social Care leadership team as Deputy Head of Service and Principal Therapy Lead based in Hackney. Lead OT, Sensory,

We are seeking a strategic and experienced Head of Customer Success to lead and scale the global customer experience function. We are currently looking for a Head of Customer Success in United Kingdom. This role offers full ownership of the end-to-end customer journey, from onboarding to post-sales

We’re looking for an experienced Head of Customer Service Operations to lead global customer support teams and elevate end-to-end customer experience. You’ll lead a team of specialists, own day-to-day service operations, and drive continuous improvement across delivery, complaints handling, qual

The Head of Service Continuity is a senior role within the D&T Service Management organisation, ensuring that there is an Enterprise approach to all Service Continuity activities that underpin the needs of the M&S Business. The Head of Service Continuity is accountable for ensuring that the availabi

We are looking for an enthusiastic and innovative Head of Individual Giving to design and grow a sustainable income stream that will transform the lives of our Pensioners. Royal Hospital Chelsea – Head of Individual Giving. Based in the heart of London, it is a special place defined by community a

We are seeking an experienced Head of Service Delivery & Operations to lead the day-to-day running of technology services across the V&A Museum Group. Leadership: Provide leadership, ownership, and accountability for the Technology Service Delivery & Operations team ensuring that we deliver consiste

As the Head of Managed Service Operations – Head of Practice, reporting to the Head of Managed Services, you will help set the strategic direction for how we operate, optimise, and assure services across our Managed Service portfolio. You will also work closely with other Heads of Practice and Ser

A dynamic healthcare startup is seeking a Head of Customer Experience to enhance patient satisfaction and scale customer base to 350k/month by 2026. In this role, you will manage all customer-facing teams, driving service excellence through innovative AI solutions and rigorous performance monitoring

A leading recruitment agency in the UK is seeking a Head of Service Delivery for an umbrella engagement role in Kent. This is a 6-month contract with a requirement of 2 days per week on-site.

Working at the heart of the Housing Directorate and reporting to the Director of Housing Strategy, you will be responsible to the Director of Housing Strategy for the overall management of the Housing Policies, Performance and Service Improvement service. We are looking for our new post-holder who c

Practice effective risk and control management for in scope responsibilitiesWhat you can bring:* Extensive experience in the financial services and asset management industry; ideally with substancial experience at a senior leadership level* Possesses a clear and deep understanding of the organis

A leading financial insights provider is seeking a Head of Client Support in London. The role involves leading a team, enhancing customer satisfaction, and driving data-informed decision making. A hybrid work environment is offered, emphasizing leadership development and comprehensive healthcare ben

We are recognised as the 'go to' convenience store within the communities we serve, and we honour this through the delivery of outstanding customer service and the consistent delivery of exceptional store standards. Heart of England Cooperative Society are looking for a Customer Service Assistant to

Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails? We’re looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. Strategic and regulatory alignment- You will sponsor scorecard and policy changes with Credit Risk, run test‑and‑learn programs at scale, align acquisi

We are searching for an outgoing, proactive, Head of Customer Love Foundations who cares passionately about the experience that our customers receive. Design and own the commercial goals of customer love, including cross selling, retention strategy and service level recovery management. Manage and t

If you’ve also worked in the following roles, we’d also like to hear from you: Front Desk Agent, Guest Services Assistant, Front Office Coordinator, Hotel Customer Service Advisor, Reception Administrator. Working as a Front Desk / Front of House Hotel Receptionist you will support communication

A leading software company in the UK seeks a Head of Professional Services to drive customer success. This pivotal role involves leading a dynamic team, forming strategies that enhance service delivery, and managing software implementations. The ideal candidate will have proven leadership experience

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

The Regional Head of Service Delivery drives exceptional, efficient service delivery across the region by aligning business needs with operational execution. Identifies and manages multiple change opportunities to measurably improve the quality of investment services for Invesco’s clients and inte

Ideal candidates should have 6+ years of experience with enterprise customers and familiarity with the carbon markets. A climate technology firm in London seeks a Lead Customer Success Manager to develop global strategy and manage strategic enterprise relationships.

Our client is looking for an experienced interim Head of Service or Service Manager to provide leadership to the Learning Disability team at a Midlands based Local Authority. Head of Service Adult Social Care. Supporting a wider remit beyond Learning Disability, offering leadership across the servic

A UK utility company seeks a Customer Service Director to join the Executive Team, leading customer service strategies for B2B and B2C operations. The role demands a values-led leader committed to excellence in service and compliance with obligations.

Organisation Management: Work in collaboration with related Head Office departments for regular reporting of commercial performance, evolution of the competitive landscape, market intelligence, plans for capacity amendments, development of new tools and of new product features. Define and submit rev

A leading recruitment firm in the UK is seeking an experienced interim Head of Service Adult Social Care. The position offers a competitive daily rate and ideally requires 2 days per week onsite, with flexibility for remote work.

The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. Proven leadership of large‑scale operational functions, ideally including regulated environments such as financial services, pensions, or AML. Moneybox is

Our client is seeking an experienced Head of Service – Children’s to lead a portfolio including children’s homes, semi-independent provision, fostering services and corporate parenting functions. Strong track record of delivering strategic outcomes and service improvement. Deep understanding o

A leading housing association in London seeks a Head of Finance (Service Charge) to provide strategic leadership for its service charge function. The position offers opportunities for growth and a wide range of benefits, including generous leave and a pension scheme. The role involves ensuring compl

A leading eyewear company in Greater London is seeking a passionate Head of Retail to lead 18 stores and create a customer-centric culture. This full-time role emphasizes customer experience and requires strong leadership and communication skills. Benefits include generous employee discounts, compli

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. The Head of Journalism will provide editorial, operational and

A leading provider of water treatment solutions in the UK is seeking a Head of Aftermarket to lead the development and execution of the Aftermarket Strategy. This pivotal role requires extensive experience in customer service and support, exceptional leadership abilities, and a strong understanding