A Shop Supervisor in a retail business plays a critical role in ensuring the smooth operation of the store, maintaining high levels of customer satisfaction, and managing the team effectively. The duties and responsibilities are tailored to the fast-paced and customer-focused nature of the grocery industry. Here’s a detailed breakdown of duties which we required for the job. 1. Team Management - Supervise and lead store staff, including cashiers, stock clerks, and customer service representatives. - Assign tasks, set schedules, and ensure adequate staffing during peak hours. - Train new employees on store policies, procedures, and customer service standards. - Monitor employee performance and provide feedback or coaching as needed. - Foster a positive and productive work environment. 2. Customer Service - Ensure customers receive prompt, friendly, and efficient service. - Address customer complaints, inquiries, and issues in a professional manner. - Monitor customer feedback and implement improvements to enhance the shopping experience. - Maintain a clean, organized, and welcoming store environment. 3. Inventory Management - Oversee stock levels and ensure shelves are well-stocked and organized. - Coordinate with suppliers and vendors for timely delivery of groceries. - Conduct regular inventory checks to prevent overstocking or stockouts. - Manage perishable items (e.g., fruits, vegetables, dairy) to minimize waste and ensure freshness. - Implement inventory control systems to track stock accurately. 4. Store Operations - Ensure the store operates efficiently and complies with company policies and procedures. - Oversee the opening and closing procedures of the store. - Monitor cash registers, handle cash discrepancies, and ensure accurate transactions. Maintain store cleanliness, including aisles, checkout areas, and storage spaces. - Ensure compliance with health and safety regulations (e.g., food safety standards). 5. Sales and Promotions - Implement promotional campaigns and ensure displays are attractive and well-stocked. - Monitor the effectiveness of promotions and provide feedback to management. - Upsell products and encourage customers to take advantage of deals. - Analyze sales data to identify trends and opportunities for growth. 6. Quality Control - Inspect incoming goods to ensure they meet quality and freshness standards. - Remove expired or damaged products from shelves promptly. - Ensure proper storage of perishable and non-perishable items to maintain quality. 7. Financial Management - Monitor daily sales and cash flow. - Prepare and submit sales reports to management. - Identify opportunities to reduce costs and improve profitability. - Manage budgets for staffing, inventory, and store operations. ** 8. Health and Safety Compliance** - Ensure the store complies with food safety regulations and hygiene standards. - Train staff on proper handling and storage of groceries. - Conduct regular safety inspections and address potential hazards. - Maintain proper documentation for health and safety audits. 9. Vendor and Supplier Coordination - Build and maintain strong relationships with suppliers and vendors. - Negotiate pricing and terms to ensure cost-effectiveness. - Resolve any issues related to deliveries, quality, or pricing. 10. Problem-Solving - Address operational challenges, such as equipment malfunctions or staffing shortages. - Handle customer complaints and resolve conflicts effectively. - Develop contingency plans for unexpected situations (e.g., power outages, supply chain disruptions 11. Reporting and Analysis - Generate reports on sales, inventory levels, and customer feedback. - Analyze data to identify trends, inefficiencies, and areas for improvement. - Provide recommendations to management for optimizing store performance. 12. Communication and Collaboration - Act as a liaison between staff and upper management. - Communicate store goals, policies, and updates to the team. - Collaborate with other departments (e.g., marketing, logistics) to ensure alignment. Key Skills and Qualities - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Attention to detail and organizational skills. - Knowledge of grocery products, inventory management, and food safety standards. - Ability to work in a fast-paced environment and handle multiple tasks. - Customer-focused mindset with a problem-solving attitude.
Job overview : The Housekeeping department is key to ensuring that the guest feels secure, safe in knowledge that their room is treated with care, preparations for the guest arrivals in done correctly and in time, plus that any additional requests such as additional towels, and maintenance repairs are completed swiftly and to a very high standard. As a Room Attendant you will be responsible for providing the highest standards of customer care, greeting and acknowledging each guest which a smile. Duties and responsibilities : · Ensure that all bedroom and bathroom areas are cleaned to highest of standards · Additional guest requirements are actioned swiftly and ensuring the guest is satisfied. · This vital role will include changing of bedrooms for a swift change around working to tight timelines, with the support of a Housekeeping porter and supervisor · The ability to work flexible working hours to match the needs of the hotel · Great organisational skills and work successfully as part of a wider team · Report maintenance issues on [insert the name of the programme we use] · Complete deep cleaning when required by the floor supervisor · To attend training and departmental meetings as requested · To follow all health, safety and hygiene requirements when undertaking tasks throughout the Hotel · Follow Health and Safety processes and procedures · To take care all of all Hotel equipment required to carry out duties and to report defects immediately · To do this job well, you’ll be a details person: someone who walks into a room and takes a second to spot a curtain that needs straightening or a bedsheet that needs smoothing. · Beyond an eye for detail, this role calls for a thoughtful nature: our best Room Attendants are those who look for ways to please our guests, sometimes in unexpected ways. · Any other reasonable request from the supervisor, Head Housekeeper or Executive Housekeeper Key performance indicators: · Attention to details · Someone who is passionate about exceeding guest expectation · Confident team player who can create and maintain a positive attitude with a CAN-DO mentality · Team player · Ability to work to strict timescales · Comfortable to work in a high pressurised environment · Ability to smile at all times · This role requires an element of manual handling Skills: · Previous experience of working within a similar environment is desirable · A basic command of English is preferable Benefits: · Meals on duty · Staff uniform · Company pension contribution after you passing your probation period · Recommend a friend reward scheme (Please note: This is a full time position. Only full time application will be considered) · 20 days holiday plus 8 bank holidays · Dry cleaning of your uniform (if applicable) · Training fund assistance of NVQ’s · Awards and Recognition Programme · Seasonal annual parties · Staff rate with IHG hotels globally
About the job Company Description We’re looking for an experienced Head of Revenue to join our Revenue Management team at Ennismore and play a crucial part in developing the commercial strategy of The Hoxton in the UK & Ireland! Reporting into the Regional Director of Revenue, you’ll take ownership for the revenue strategy of several key properties within the region to maximize room revenue through the management of room inventory, pricing, market segmentation, and channel mix, in addition to assisting on a wide range of projects, like system builds, opening strategy, and property level trainings. You will act as reference within the team on all things Revenue management and deputise for the Regional Director whenever necessary. The UK Revenue cluster for The Hoxton will soon comprise 6 unique properties (4 in London, Edinburgh and Dublin), with a total of 1,200 bedrooms, 10 concept restaurants and 5 Apartments (our unique meetings & events concept). Opening in Summer 2025, The Hoxton Edinburgh will be our first property in the Scottish capital, followed by another exciting opening in Dublin in late 2025. Job Description What you'll do… With the support of the Regional Director of Revenue, you will take ownership for the revenue strategies of your assigned properties. You will develop and implement strategic commercial plans, together with the General Manager & Director of Sales, to drive and grow revenue across all segments, constantly monitoring results and adjusting strategies and activities to make sure objectives and targets are being met. Effectively incorporate the revenue management philosophy of exceeding our fair share from three key perspectives, Mind Share, Market Share, Channel Share, in all aspects of revenue management, sales, marketing, and operations. Chair the weekly Revenue Meeting for your assigned property(ies) to collaborate on revenue management, sales, and marketing strategy with the hotel and support teams. Ensure to understand the impact of decisions on operations and profitability. Support additional hotels within your assigned region with revenue/sales/marketing processes, systems management, pricing, strategy, and reporting. Regularly collaborate with General Manager and Sales, Brand and Digital teams on high level strategy decisions across market segments and distribution channels. Ensure that our current systems and processes meet group requirements and are adjusted appropriately to support the business. Responsible for weekly, monthly, and ad-hoc data analysis and reporting. Identify and report on actions taken with regards to important trends (i.e. pace, group pace, booking window, booking channel, etc.). Responsible for achieving room revenue goals (budget, RevPAR Index etc.) with a focus on profitability. Prepare annual hotel revenue budget and maintain ongoing results analysis. Prepare monthly forecasts with a daily breakdown of occupancy/rate and market segment mix along with ongoing results analysis. Monitor competitors’ products and revenue management practices. Also monitor new hotel development and local market demand generators. Maintain strong relationships with third-party partners including OTA market managers. Oversee channel management including rate loading and inventory management. Responsible for the continued usage and maintenance of the Revenue Management System. Responsible for forecast validation and daily interaction with system and the decisions produced, configuration and maintenance tasks related to the system. Qualifications What we're looking for... You must be technically skilled with a strong understanding of systems and hotel operations. Opera Cloud or V5, IDeaS G3 RMS, and Travelclick CRS experience is preferred. Previous experience as a Revenue Manager in a hotel or cluster environment is required. London experience is preferred. You take ownership, solve problems, and make effective decisions. You are a quick learner, have a growth mindset and are up for doing things differently and trying (almost) everything once. You are methodical and have a process-driven approach to tasks but are also flexible and calm especially in times of tight deadlines. You’re looking for a place where you can be you: no clones in suits for us. Just like us, you leave your ego at the door and help get things done. You want to be part of a team that works hard, supports each other, and has fun along the way. You are fluent in English. If you speak another language even better but not required. Additional Information What’s in it for you… The opportunity to join an exciting hospitality brand, develop your revenue and leadership skills and have a real impact on the success of your assigned hotels. Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands. Great discounts and free stays across the entire Ennismore family (which you get to keep even if you decide to leave us!) A competitive package and plenty of opportunity for development. Department: Revenue Management The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.
Reservations Assistant 5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name. We are currently looking for a Reservations Assistant to join our Team. The company benefits our Reservations Assistant will receive are: - 33 days holiday per year (including bank holidays) - Discounted gym membership with Nuffield Health & Gymflex - Birthday day off - Monthly well-being days with our Chiropodist, Reflexologist and Masseuse - Private medical/dental insurance with Bupa - Cycle to Work Scheme - Employee Assistance Programme – Hospitality Action - Free English Classes - Access to a company doctor - Eyecare vouchers - In-house industry training - Sponsored social events - Season ticket loans - Retail discounts with Edenred - Recommend a friend bonus of £750 - Staff Accommodation (subject to availability) - 20% Staff Discount at Birley Bakery - Nursery Workplace Scheme - Free freshly prepared meals on duty The responsibilities of the Reservations Assistant are: - Answering the main club line and being the first point of contact for callers to the club. - Transferring calls internally, taking messages, and passing on to the relevant department / person. - Taking reservations using Sevenrooms, making cancellations, changes and amendments. The Experience & Qualifications required of our Reservations Assistant are: - Experience of working in a luxury hotel, restaurant or private member’s club advantageous - Excellent phone manner and organisational skills - Knowledge of Sevenrooms booking system - Ability to multi-task Excellent rapport building and inter-personal skills - Good IT/Admin Knowledge The working hours - Based at our Head Office in Mayfair, with shifts on a rota basis between Monday-Saturday - Sundays always off The club is closed on Sundays, Bank Holidays and throughout Christmas each year. If you feel that you have the experience and skills to join us as Reservations Assistant at 5 Hertford Street then apply by forwarding your up to date CV together with a covering letter to the link below.
About the job We are seeking a confident Room Attendant to become part of our team at Quest Apartments Hotels, Liverpool. Our properties operate 24/7; therefore, the department works on a rotating shift basis on a seven-day period. Please note this position is part time, 20 hours a week/5 days a week. You will report to the Head Housekeeper, supporting towards providing our guests with memorable experiences of the city. As our Room Attendant, you will be responsible for: Responding to Housekeeping requests required as directed Cleaning equipment and rooms according to Quest standards Ensuring the upkeep of all common areas Communicating with guests in a friendly and professional manner in accordance with procedures Working with all departments in the property to ensure operational efficiency Being aware of all Health & Safety requirements. To be successful in the role of Room Attendant, we require: Previous experience in a similar role Ability to bring the guest experience to life throughout the hotel Strong attention to detail and time management skills A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Room Attendant. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Health Insurance Refer a Friend bonus Once you pass your probation, a special staff rate when staying in our European properties (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Quest Liverpool City Centre is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Quest by The Ascott Limited Required skills: Time Management, Organisation Skills, Attention to Detail, Customer Focus, Team Work, Communication Skills, Problem Solving £12.21 per hour Department: Housekeeping Language required: English. The company At The Ascott Limited, we believe that our guests can be anywhere in the world, and still feel right at home. With a suite of accommodation options that spans serviced apartments & hotels, coliving properties, as well as independent senior living apartments, our guests can count on us for that sense of comfort and familiarity, be it for a short stopover or a new space to call their home. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited.
Your Role: The front of house management team is looking for an experienced and dynamic Floor Manager to lead the team and deliver uncompromising hospitality, providing our guests with the finest food and beverages, accompanied by courteous and efficient service to guests throughout their dining experience. Service is always at the forefront so it’s essential for you to be exceptionally welcoming, dynamic and very friendly. Our guests choose us for a memorable experience, and you will be part of making each experience that extra special. Your Rewards: As a Floor Manager we don’t just give you a job you love, we like to reward you for all your commitment and dedication at work, these benefits include: - Highly competitive salary - 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA® or Duck & Waffle restaurants - 28 day’s holiday allowance - Complimentary breakfast and dinner during shifts - Wagestream - Advance payment service - Cycle to work scheme - 'Refer-a-friend’ cash incentive scheme - Employee of the month rewards - Internal Training and career development - Pension Scheme – including employer contributions - Yearly Staff award ceremony and party Your Requirements: As a Floor Manager we would love you to have: - Experience of at least 2 years working in a Managerial role at a fine dining fast-paced environment will be tested at trial/interview stage - Experience supervising daily shift operations from various departments - Experience supervising large teams - Excellent English language communication skills are required - Flexible availability, working any 5 days a week between Monday - Sunday - Be deeply respectful of diversity and individuality - Take full ownership in your role, fostering entrepreneurial spirit and celebrate initiative-taking - Provide opportunities to grow alongside our ever-evolving company - Ability to maintain and set processes and standards
PRIMARY RESPONSIBILITIES General · To anticipate customer needs by continuous improvement of existing offering and development of newness. · To report all disciplinary and grievance matters immediately to the Head Chef · To inform the Head Chef of any irregularities in the conduct and/or appearance of staff from another department. · To ensure that the Kitchen and Staff Canteen are regularly cleaned and are tidy at all times. Ensures that stock and linen are properly used to prevent soiling, damage and wastage. · To handle all guests’ requests, queries and complaints, in a courteous, prompt and discrete manner. · To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure. · To be fully conversant with all Hotel and Departmental policies and procedures. · To manage staffing levels and to make adjustments as required. · To assist in the recruitment and selection of people according to the hotel’s recruitment and selection policies, procedures and guidelines. Food quality · To ensure that food hygiene standards are exemplary at all times so that legal and company requirements are met. · To ensure that correct mis-en-place has been effected before service and that the staff are completely familiar with the production of dishes on the menu.· To ensure the correct preparation, presentation and service of dishes to the guests and also the staff restaurant according to the standards of the hotel.· To order, receive and store all food commodities and related supplies in accordance with company specifications. · Swabs and other required procedures are carried out according to company standards · Best practice is adapted to suit the hotel’s operation · Working practices are demonstrated during every shift · Personal inspection and monitoring of buffet display · Personal inspection of service at the carvery · There is no shortage · Service is calm and organised · Presentation standards and SOPs are in place to support current menus Training · To work in conjunction with the Head Chef to implement re-training or additional training when a need is identified. Health and Safety · Report to the Department Health and Safety Representative or Security Officer any Health and safety hazards. · Report immediately to the Security Office any accidents that may occur. · In the case of fire or bomb threats, assists in the clearing of all occupied rooms to ensure that all guests are roused. · In case of fire, bomb emergencies, assists in evacuating staff and guests in their area to the assembly point. Additional duties · Comply with set standards of behaviour, discipline and appearance within the hotel. · Comply with the Hotel's Health, Safety and Hygiene policy. · Perform related duties in the Kitchen and related departments and special projects as assigned. · Comply with the Hotel and Departments Environmental procedures · To carry out any additional task deemed reasonably by the Manager. Please note: This is a full-time position. Only full-time applicants will be considered.
Wahaca is the leading Mexican restaurant in the UK, founded by Thomasina Miers (Masterchef winner) and Mark Selby. Inspired by their time in Mexico and a mission to prove to the UK just how vibrant and delicious Mexican food is, championing great British produce and sourcing ingredients locally. Wahaca remains deeply rooted in the values set by our founders. By showing pride, staying humble, choosing integrity, having fun, and thinking positively, our team serves a taste of Mexican sunshine. With an upbeat atmosphere and chef made dishes, we believe that every meal should be an adventure, every guest a friend, and every moment an opportunity to create lasting memories. We are looking for a Floor Supervisor who is passionate about fresh food, expertly crafted cocktails, and creating meaningful connections with guests, while being part of a team committed to delivering exceptional service. How you'll drive the success: Fully support your management team on all aspects of the kitchen Ensure all our drinks and dishes are served to our specs and our team is fully trained Lead engaging and fun shifts, supporting teamwork across all departments Take pride in your restaurant and ensure everyone maintains impeccable cleanliness Work alongside your team to create a lively and welcoming atmosphere. At Wahaca, we believe our team deserves the best, and here are just some of the perks we offer: FINANCIAL: 70% off food when dining at Wahaca with up to 3 friends £100 to celebrate your probation in Wahaca Up to £1000 through friend referrals Enhanced maternity, paternity, adoption pay Early access to wages, financial support and discounts through Wagestream HEALTH AND WELLBEING: Free, nutritious meal every time you work, freshly made by our talented chefs Cycle to work scheme Support from our trained Mental Health First Aiders Time off for when needed; like your child's first day at school DEVELOPMENT AND SOCIAL: Own development plan and clear career path Our very own Masterchef and Cocktail competitions Unwind and turn up the fun at one of our many events across the year TACOVERSARIES: 1 YEAR: £50 voucher 2 YEARS: Flight to Mexico! 5 YEARS: Sabbatical - 4 weeks paid off work! If you're inspired by what you've read and have a passion for delivering exceptional hospitality, we'd be thrilled to have you join our team! 'Please check our Wahaca Recruitment and Staff Privacy Policy. By applying for a job with us, you acknowledge and accept this policy.'
About us We have a fantastic and exciting opportunity for a dynamic, driven and enthusiastic Sous Chef to join our Team. Chez Antoinette is a French restaurant with homemade cuisine, the food is based on organic, seasonal and fresh produce. We are looking for the right person to join the team. The understanding of the French culture and friendly customer service is essential. At Chez Antoinette we offer a high quality product yet simple in a busy environment. Responsibilities - To support the seamless running of the kitchen, by providing a highly efficient and effective service whilst ensuring that all Food production and operation adheres to specified recipes and food cost percentage. Reporting to the Head Chef. - The main responsibilities will be to assist and supervise the agreed standard of food service for the duration of the shift. The ability to liaise and co-operate effectively with all Front and Back of house team members is a must, as is promoting the safe use of the kitchen, its equipment and the building under the Health and Safety at Work act, extended to any hygiene and safety regulations. - The Sous Chef will be required to supervise the training of all new staff members in the department, to the standard required by the Head Chef, to supervise and promote all relevant food controls and food safety records and ensure that they are always logged and adhered to. - To check all prepared mise en place and food stocks (including dry stores) and replenish as necessary and inform the Head Chef of any relevant shortages. - To follow and train the team on all the recipes in place for the actual menu. - To be able to create a bank of dish of the day, bringing creativity and variety to the menu in case of absence of the Head or Sous Chef. - To be aware of all relevant food suppliers and their product listings, to order accordingly as and when necessary and in accordance with the level of business. - To supervise the smooth and efficient service and production of food from the department by working with all elements from Front and Back of house, ensuring all necessary preps and works are completed prior to the commencement of service. - To ensure all department staff works hygienically and productively, in accordance with legal standards and the Head Chef’s standards. - To control wastage by maintaining the correct stock levels and rotation from dry stores and avoid the over production of food and mise en place. - To be aware of the required food percentages and recipes as set down by budget. To assist in the supervision and running of the department with a keen attention to these. - To remain on duty until the following shift takes over or until you are discharged by the Head Chef. - To ensure all working areas of the kitchen, dry stores and refrigeration are always maintained in a clean and hygienic condition, and especially after your shift has finished. - To ensure, in close relation with your team, that all section files and recipes are maintained and updated, to maintain constant quality control of all food prepared and cooked ensuring it is to the Head Chef’s standards. - To ensure that all health marks are collected and allocated to the correct administration. - To operate with respect of the Allergen legislation and standards, and with the health and safety of our teams and guests as a priority. - To ensure all areas of the back of house remain tidy and clean prior, whilst and after each service. - To operate the pass service of food from the kitchen to the restaurant, liaising with the Front of House teams and ensuring the food is to the standard required by the Head Chef. - To operate with respect of the Allergen legislation and standards, and with the health and safety of our teams and guests as a priority. - To control the processes, labelling, cleanliness and safe running of the kitchen. In return: - You can look forward to working with a dedicated team - You will receive a competitive salary and 28 days holiday - Amazing Staff meal At our restaurant, we value teamwork, leadership, and providing exceptional service to our customers. As a Sous Chef, you will play a crucial role in ensuring the smooth operation of the restaurant and maintaining high standards of food quality and customer satisfaction. We offer competitive pay, opportunities for career advancement, and a positive work environment. If you are passionate about the restaurant industry and have the necessary skills and qualifications, we would love to hear from you. Apply now to join our team!
We are looking for an experienced, hard-working and motivated Facilities & Technical Manager to lead the launch of the Canary Wharf Theatre and its on-site restaurant, which will open as the home to the world premiere of The Hunger Games: On Stage in Autumn 2025. They will be an integral part in leading the project to fit out the venue, and build its health & safety and compliance systems. They should be approachable and have good interpersonal skills. They will act as the head of their department and manage the whole facilities and technical team. They will be the key point of contact for any resident production’s technical crew, to support them in the delivery of their performances in the venue and ensure the comfort and safety of the company.
Join the ALTA Team – Waiter Position – £16.00 -17.00 per hour (Depending on experience) ALTA brings the lively spirit of asador (grilled meat) restaurants and San Sebastián’s vibrant Basque bars to the heart of Soho’s iconic . Renowned Head Chef, Rob Roy Cameron, formerly of elBulli (Barcelona) and Rodero (Pamplona, Basque), brings a wealth of culinary expertise to the kitchen. As a Waiter at ALTA, you’ll be responsible for: - Delivering exceptional service and creating memorable dining experiences for our guests - Perks & Benefits: - 50% staff dining discount across ALTA, Moi, Domu - Wellness, mental health, and healthcare perks & - Delicious meals provided on shift - Flexible rota with earlier finish times, despite our vibrant central location - Opportunities for growth and professional development within an expanding restaurant group What we Look for: - A passion for hospitality and delivering outstanding guest experiences - A natural outgoing hospitality professional who loves to interact with people - Excellent communication and organisational skills - Ability to multitask and thrive in a high-energy, fast-paced environment - Prior experience in a busy, high-end restaurant or similar setting - Ability to represent our restaurant with pride and professionalism. - Flexibility to respond to a variety of different work situations - Approachable, reliable, enthusiastic, and a true supportive team player across all departments including kitchen and bar staff, to ensure smooth operations - An appreciation of Basque cuisine and culture is a plus, but not essential - Ambassador of our brand through exceptional food and wine knowledge, and a genuine enthusiasm to share this with our guests. Maintain a deep knowledge of the menu, including ingredients, preparation methods. About ALTA: Our menu is a tribute to the bustling streets of San Sebastián—bold flavours, innovative twists, and shared plates designed to bring people together. Think mouthwatering pintxos, succulent grilled meats, and fresh seafood, all paired with an eclectic selection of Basque wines, craft beers, and signature cocktails. ALTA is setting the stage for a new wave of culinary excellence in London’s dynamic food scene. Be part of something extraordinary, Apply now! ALTA is part of the MAD Restaurants Group, where we celebrate the differences within our team, believing they enrich the culture and character of our restaurants. Our goal is to foster an inclusive environment—embracing all ages, genders, identities, races, sexual orientations, and ethnicities—where everyone feels welcome, no matter their background.** **
About the job Company Description Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments (among them a knife sharpener/cleaner now sitting in the Science Museum, no less). After Kent, BT moved in, and now this former telephone exchange is home to 230 bedrooms (expanding from the original 174) and the Apartment, plus our foodie hotspot Rondo, all a stone’s throw from the capital’s most famous shopping and entertainment districts. Rondo is our neighbourhood restaurant in middle-town Holborn with a focus on seasonal local British dishes, unsung ingredients and great wine. Headed up by chef Tristan Downes; this is the place you wish you had at the end of your street. Job Description What you’ll do… Support the Head Chef in leading a large, dynamic kitchen team Nurture and develop the talent of the kitchen team, creating an environment that brings out the best in them and where they can be themselves Make sure things are running without hitch, orders and deliveries are coming and going as needed, our service is smooth as chipotle butter, and our food hygiene standards are sky-high Work with our Head Chef on ideas and techniques that make our kitchen a creative, ever-changing environment where we’re always looking to make the best food out there Think outside the box and drive standards, always striving to find efficient solutions whilst maintaining the quality and integrity of the menu Both guest and team experience will be at the heart of all you do. You’ll lead your team by example, keeping them involved and motivated; helping them feel empowered and supported, confident in providing top Hox experiences for our guests and comfortable turning to you with questions Qualifications What we’re looking for… 2+ years’ experience as a Senior CDP or Sous Chef in a busy, bustling environment with freshness and provenance of ingredients as a key priority Proven track record managing large kitchen teams A true passion for creativity whilst maintaining the integrity of our brand standards through the dishes on the menu A natural at leading and managing others, you lead by example and create an environment where your team can be their best self Individuals. You’re looking for a place where you can be you; no clones in suits here Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience You’re not precious. We leave our egos at the door and help get stuff done You’re up for doing things differently and trying (almost) everything once You want to be part of a team that works hard, supports each other and has fun along the way Additional Information What’s in it for you… Competitive salary + participation in the TRONC scheme 28 days holidays (inclusive of bank holidays), pension, and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders Treat yourself once in a while with lots of retail & hospitality perks through our partners Enjoy a free night at The Hoxton and a meal for two when you first start with us Goes without saying, but we’ll feed you during your shift Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Extra time off to volunteer with one of our partner charities Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Department: F&B kitchen The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.
The Chef de Partie is responsible for food preparation, maintaining consistent standards working under the Head Chef. You will assist the HC and support other team members with the successful running of the kitchen ensuring all recipes are followed according to the specification sheets, along with food practices to ensure customer satisfaction. Responsibilities: To prepare food from agreed seasonally changing menus. Preparation, production, and service of food to the standard required in a timely and efficient manner. Practice and promote effective teamwork and communication amongst your direct work colleagues and colleagues in other departments Ensure compliance with inhouse HACCP and food hygiene, health, and safety systems to ensure compliance. Completing duties with an attitude of always striving to exceed standards to promote improvements and raise the quality of feedback from all guests. To maintain the day-to-day operational standards of the kitchen To manage own kitchen section during service To take responsibility covering all areas of kitchen operations. To prepare reports including recording food temperatures. Position Requirements Experience managing the preparation and cooking of food in the kitchen Must have excellent diligence Disciplined, keen to share your knowledge and learn new skills Strong dedication to your craft Have good working relationships, rise to the challenge, and adapt well to change Be enthusiastic about your career, collaborator & trustworthy Professional attitude always Whatever your experience, if you’re passionate, reliable and aspire to be great, we’d love to hear from you so please apply today! Please note all candidates must have the right to live and work in the UK and possess a strong level of written and spoken English. Job Types: Full-time, Part-time, Zero hours contract Pay: £14.00 per hour Expected hours: 20 – 45 per week Additional pay: Tips Benefits: Discounted or free food Schedule: Day shift Monday to Friday Night shift Weekend availability
How about using your talent to save a life? In Lynxight we literally save lives by equipping pool lifeguards with an AI-based companion that's revolutionizing water safety. Our innovative technology enhances lifeguards’ response times and provides pool management with crucial operational insights, setting high standards in the aquatic leisure industry. With a growing global presence across renowned fitness, leisure, and hospitality sectors, and strategic partnerships aimed at advancing water safety, Lynxight is at the forefront of technological breakthroughs. Are you up for the challenge? Location: Remote (UK) Department: Operations / Customer Success Employment Type: Full-Time (day rate) About Lynxight Lynxight is a cutting-edge technology company specializing in AI-powered video analytics for aquatic environments. Our mission is to create safer, smarter, and more responsive aquatic facilities through intelligent surveillance systems and actionable data insights. We partner with public and private institutions globally to elevate safety standards and operational efficiency. Role Overview We are seeking a highly motivated and technically skilled Technical Support Engineer to join our growing team. As the first point of contact for our UK clients, you will be instrumental in diagnosing and resolving technical issues, supporting the smooth implementation of projects, and maintaining the high standards of customer satisfaction Lynxight is known for. This role requires a proactive and solution-oriented mindset, a self-starter with excellent communication skills, and the ability to troubleshoot complex hardware-software systems in real time. Key Responsibilities · Play a crucial role in delivering hundreds of parallel implementations for a diverse range of customers. · Support the remote technical teams to diagnose, troubleshoot, and resolve technical issues with existing sites and those in the project delivery phase. · Act as the primary technical in-person liaison for UK-based clients and partners. · Develop the technical skills required to deputise for the implementation engineers as required. · Support customers through system setup, calibration, and routine maintenance procedures as required. · Participate in the development of support and implementation best practices and knowledge base content. · Directly reporting to the Head of UK Customer Operations. Qualifications / skills · 2+ years of experience in technical support, IT, or a related technical customer service role. · Strong technical background in IT, with knowledge of hardware, software, and networking. · Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (preferred). Equivalent experience and qualifications would be considered. · Proficiency with Windows/Linux operating systems and command-line tools · Excellent problem-solving and analytical skills. · Customer-focused attitude with a commitment to providing exceptional service. · Self-motivated with the ability to work independently and manage multiple priorities. · Ability to travel frequently and work on the road, including overnight stays. · Previous experience working with international teams or startups an advantage · Proven right to work in the UK. What We Offer · Longterm contract. · Remote-first work culture with flexibility. · Opportunity to work with a mission-driven, fast-growing team at the intersection of AI and public safety. · Career development opportunities and direct involvement in shaping customer success strategies. If you love tech and people, excel at juggling multiple challenges at once, and are eager for a place where you can truly grow—then you belong with us!
Duties and Responsibilities: · Plan and organize daily production schedules to meet the demands of various branches, ensuring timely preparation and delivery of curries and spices. · Manage and supervise kitchen staff's activities, guide, and train them. · Be a leader and single point of contact for management for the kitchen related affairs. · Prepare delicious, hygienic, and healthy food according to business principles of Restaurant. · Collaborate with management to develop and refine recipes for curries and spice blends that meet customer preferences and market trends. · Ensure that all kitchen equipment is properly maintained and in good working order, reporting any issues to management. · Maintain clear communication with management and other departments regarding production schedules, ingredient needs, and any operational challenges. · Carry out month-end food stock taking. · Conduct taste tests, preserve authentic flavours, source premium Indian spices, herbs, and ingredients. · Manage day-to-day ordering of food for a section in line with the UK purchasing guidelines. · Ensure food prepared is of highest possible standards. · Create and maintain a consistent flavour profile for all dishes, particularly focusing on the preparation of spices and sauces. · Make food according to standard recipes, portion yields and within agreed time limits and minimum wastage. · Prepare authentic South Indian dishes with precision and adherence to traditional recipes, nutritious, and meet established quality standards. · Address any conflicts or issues within the kitchen team promptly to maintain a positive and productive work environment. ** Skills/Qualifications/Experience:** - Team player with leadership skills - Strong understanding of food safety regulations - Relevant work experience of at least 1 year - Strong attention to detail, hygiene, and food safety practices.
About the job Citadines Trafalgar Square London is seeking a confident Maintenance Manager to become part of our Team. Our properties operate 24/7; therefore, the department works on an early or late shift, on a rotating basis. You will report to the Residence Manager, supporting towards providing our guests with memorable experiences of the city. As our Maintenance Manager, you will be responsible for: Implementing all policies, standards and procedures for Water Hygiene, Energy Conservation and Control, Fire Prevention and other Safety Programmes, and Effective Preventative and Routine Maintenance Inspections Overseeing the maintenance and repair of all mechanical service pumps, valves, boilers, calorifiers, AHU and auxiliary plant Overseeing the maintenance and repair of heating, ventilation and air conditioning equipment as directed Attending fire alarm calls and acting as part of a fire fighting team leader in conjunction with the Duty Manager Accurately recording work, stock levels, shift activities, in the appropriate logs and reporting to senior management when required Processing handover in line with Company guidelines To be successful in the role of Maintenance Manager, we require: Previous managerial experience Ability to bring the guest experience to life throughout the hotel Ability to lead and develop teams Willingness to learn and work with IT systems quickly Experience in budgeting Strong technical and time management skills This is your opportunity to be part of our team as a Maintenance Manager. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Time Management, Team leading, Multitasking, Organisation Skills, Attention to Detail, Customer Focus, Technical Skills, Communication Skills, Problem Solving Department: Maintenance About you Language required: English. The company At The Ascott Limited, we believe that our guests can be anywhere in the world, and still feel right at home. With a suite of accommodation options that spans serviced apartments & hotels, coliving properties, as well as independent senior living apartments, our guests can count on us for that sense of comfort and familiarity, be it for a short stopover or a new space to call their home. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited.
Retail shop assiatant Stanley Ley Location: 23 Fleet Street, Ec4y 1aa Position: Made to Measure Shop Manager Employment Type: Full-time About Us: Harris and Zei is a luxury tailoring brand specialising in made-to-measure suits and garments. We pride ourselves on offering high-quality, custom-tailored clothing with exceptional customer service. Our attention to detail and commitment to craftsmanship have made us a leader in the tailoring industry. We are currently seeking an experienced and passionate Shop Manager for our Made-to-Measure department, to lead our team and ensure the delivery of outstanding customer experiences. Key Responsibilities: Customer Experience: - Ensure the highest levels of customer satisfaction by delivering a personalised and professional made-to-measure service. - Provide expert advice on fabric selections, garment styles, and tailoring options to meet the customer’s specific needs. - Actively engage with clients to understand their requirements and guide them through the entire fitting and tailoring process. Sales and Business Development: - Drive sales through strong client relationships and ensuring an exceptional in-store experience. - Achieve and exceed sales targets by identifying and capitalizing on new business opportunities. - Develop and maintain a loyal client base by providing high-quality service and building long-term customer relationships. Operations Management: - Oversee the day-to-day operations of the store, ensuring smooth functioning and efficiency. - Coordinate fittings and alterations with in-house or external tailors to ensure timely delivery of garments. - Monitor inventory levels and liaise with suppliers to ensure adequate stock of fabrics and accessories. - Ensure that all customer orders are processed accurately and delivered within agreed timelines. Team Leadership: - Lead, mentor, and motivate the sales team to achieve individual and store-wide performance goals. - Conduct regular training for staff to ensure product knowledge and customer service excellence. - Set and monitor performance metrics for the team, providing feedback and support as needed. Visual Merchandising: - Maintain the store’s visual appeal by ensuring that displays and merchandising are in line with brand standards. - Coordinate special promotions or events to drive foot traffic and increase sales. Financial Management: - Prepare regular sales reports, track key performance indicators (KPIs), and manage the store’s budget. - Implement cost control measures and ensure profitability by managing resources efficiently. Skills & Qualifications: Experience: Minimum of 3-5 years in retail management, preferably in luxury fashion, tailoring, or made-to-measure services. Leadership: Proven ability to lead, manage, and motivate a team to achieve sales targets and deliver excellent customer service. -Customer Service: Strong interpersonal and communication skills with the ability to provide a high-end, tailored customer experience. Tailoring Knowledge: Comprehensive understanding of made-to-measure services, fabrics, garment construction, and alterations. Sales: Results-driven with a track record of meeting and exceeding sales targets in a luxury retail environment. Organizational Skills: Ability to manage multiple tasks and ensure smooth store operations, from inventory management to customer fittings. Problem-Solving:Capable of handling customer inquiries, issues, or complaints professionally and efficiently. What We Offer: - Competitive salary with performance-based bonuses. - Opportunity to work with a luxury brand and high-end clientele. - Ongoing training and professional development opportunities. - Employee discounts on made-to-measure garments and accessories. How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience.
About the Role We are looking for a Technical Manager to lead our Technical Department, ensuring food safety, quality assurance, and legal compliance across our operations. You will be responsible for driving quality standards, managing laboratory quality control, liaising with farms, and providing training in food safety. Key Responsibilities - Lead Quality Assurance operations and compliance initiatives - To provide strategic leadership in the continuous improvement of food safety, technical compliance and culture development. - Develop, maintain, and audit food safety systems(HACCP) - Ensure BRC certification and manage external & customer audits - Provide technical support for new product development (NPD) - Investigate and resolve customer complaints, driving continuous improvement - Oversee laboratory operations, ensuring high standards are maintained - Manage and develop the Technical Team, including the Laboratory Manager, Quality Technician, and Farm Liaison Officer What We’re Looking For - Degree/HND in a food-related subject - Experience in FMCG and working with BRC standards - Previous management and leadership experience - Internal & external auditing experience - Strong food safety & HACCP knowledge (minimum Level 3) - Excellent problem-solving and communication skills - Ability to work independently with great attention to detail - Experience in the dairy/food industry is highly desirable - Proficiency in Microsoft Office
Location: Midsummer House, Midsummer Common, Cambridge CB4 1HA Salary: Up to £34,000 plus tips (DOE) (up to £9,000 potential tip earnings) Hours: Wednesday – Saturday (Every week) Holiday: 5 weeks holiday (inclusive of 2 weeks over Christmas, 1 week in spring and 2 weeks in summer) Days: This is a permanent job, four days a week, including lunch and dinner service every day we are open. The restaurant is open Wednesday to Saturday. Flexibility to work all shifts between all specified days is required. About Us As Midsummer House forges ahead into its third decade as East Anglia’s only Michelin 2-star restaurant , Chef Daniel Clifford’s elegant, sophisticated and modern British cooking continues to evolve. For over twenty years, passion and creativity have skilfully shaped the menu at Midsummer House, showcasing the finest seasonal produce and offering a contemporary British dining experience of the highest quality. We are currently looking to expand the front of house team by recruiting individuals who are committed to providing an unparalleled level of service to its guests and leave them wanting to return again. We are looking for an Assistant Sommelier to join the team, experience essential. SUMMARY OF POSITION The sommelier must be passionate about food, beverage and hospitality, whose attention to detail is second to none. You will be responsible for supporting the ground floor dining team and head sommelier in the running of the beverages department, providing highly efficient and effective service, educating and recommending guest on wines with trained skills and expertise as well as training members and management on wines. The ideal candidate should have a stable employment history and preferably but not necessarily hold wine/hospitality qualification. PRIMARY RESPONSIBILITIES · Previous experience in a similar role is preferred · A passion for wine, food and for the industry · The ability to work in a team · Willingness to always go the extra mile · Energetic, highly motivated and welcoming · Able to work under pressure, in fast-paced environment, with calmness, kindness and control · Very enthusiastic and dedicated to a successful career in Michelin starred restaurants · Excellent customer service skills · Very well organised Midsummer House are equal opportunities employers, we value diversity and are committed to providing equal employment opportunities. We believe that the more inclusive our environments are, the better our work will be.
A well-established company with a turnover in the region of £35 million per year, looking for an experienced Industrial Radiographer to add to our already very successful operation in Sheffield. The company manufactures components and systems where safety and reliability are critical, so non-destructive testing is a key part of the business. Ongoing significant investment has led to the requirement for this new role which will lead to further development opportunities for the successful candidate in the future. A company keen on developing staff throughout the business in terms of key skills and career progression, this is an opportunity to join a team of highly trained radiographers in a newly relocated department, utilising the latest technologies in industrial radiography. Hourly Rate: £17 to £20 dependent on qualifications and experience. Benefits: Opportunities for overtime. Pension contributions. Bonuses. Paid Lunch Breaks. Shift allowance for afternoons and nights. Further training and qualifications. 25 days holiday per year plus statutory. Job Description: · Reporting to the Department Manager. · Production of radiographs using x-ray and gamma radiography · Reviewing, interpreting, and sentencing of radiographs to the relevant associated specifications and standards. · Generating detailed and accurate reports and techniques. · Liaising with our Quality department and customers to provide support when needed. Skills & experience: · You will need to hold current PCN/SNT Level II certification in industrial radiography of castings or have proven experience in the sector. · A good general knowledge of the latest specifications and acceptance standards associated with the industrial radiography of castings and welds. · Qualifications in other methods, MP, DP, VT would be an advantage. Hours: 37.5 hours per week basic with overtime as and when needed. 2pm – 10pm Monday to Thursday 11.30am – 5pm Friday Flexibility when needed to cover other shifts, 6am – 2pm & 10pm – 6am