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JOB TITLE: Lead Tactical Analyst LOCATION: Edinburgh/Leeds & Halifax SALARY: £39,825 - £44,250 HOURS: Full-time WORKING PATTERN: Hybrid where at least two days, or 40% of our time, is spent in the office. About this opportunity Workforce Planning play an important role in supporting the delivery of the Group's purpose by ensuring the operational, customer facing teams have the right people, in the right place, at the right time, to deliver the best possible customer experience. Our purpose is to influence efficient and effective customer experience through trusted judgement, analysis and insight. Building relationships with internal customers and colleagues (operational leadership / finance / data and commercial teams) is key to our success along with the ability to ensure data driven forecasts and insights are accurate, clear and appropriate. We're looking for a Lead Tactical Analyst to join our team in Insurance, Pensions & Investments (IP&I) to support planning our operational, customer facing teams. You should be numerate, proactive, possess excellent accuracy and decision-making skills and be able to handle multiple deliverables whilst managing/meeting expectations individually and with your team. The role is hybrid and Edinburgh/Leeds/Halifax based as working closely with our operational teams is essential. This is a full-time role of 35 hours per week. Applications are encouraged from candidates with knowledge of statistics & analytics, workforce planning and with a knowledge of financial services particularly IP&I products desired. About Us Insurance, Pensions & Investments (IP&I) help personal and business customers with their long-term protection, retirement, and investment needs. Within IP&I Chief Operating Office (COO) our primary focus is our customers and colleagues. We're passionate about making a difference whilst keeping the customer at the heart of everything we do. We're committed to improving customer experience, simplifying our business and making IP&I COO a great place to work for our colleagues. What you'll need We understand no one can be an expert in every aspect of the role, what we're specifically looking for is: * Numeracy skills * Strong collaboration skills * Simplify and translate sophisticated thoughts to engage a senior audience, both through written and verbal/face to face presentation * Analytical curiosity (interpret data and provide recommendations) * A problem-solving approach * A positive and professional manner * Coaching and developing colleagues * Drive, passion and enthusiasm * A willingness to learn and confidence in your own ability * Excellent Excel, Power BI, Power Query and PowerPoint skills (desired) The role will involve: * Leading meetings with various levels and groups of colleagues up to Head of Function level * Identifying trends with and analysing data to provide recommendations * Supporting your team to grow and develop, ensuring delivery in line with goals * Completing 'what if' assessments to understand the impact of changing requirements upon the customer facing teams * Taking a lead role in operational resilience and tactical business actions to deliver a brilliant customer experience * Utilising tools to maximise capability and utilisation and leadership of best practice in AI forecasting * Looking for opportunities to enhance own skills and knowledge within your team and the department * Identifying areas of improvement to processes and service * Owning specific tasks and take these through to completion About working for us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need We also offer a wide-ranging benefits package, which includes: * • A generous pension contribution of up to 15%, • An annual performance-related bonus, • Share schemes including free shares, • Benefits you can adapt to your lifestyle, such as discounted shopping, • 28 days' holiday, with bank holidays on top, • A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey!! This advertisement may close earlier than the stated deadline if we receive a high volume of applications. To ensure your application is considered, we encourage you to apply as soon as possible.

Due to continued growth my client, one of the UK's leading Independent Investment Managers, currently seek a customer service specialist to join their client service team in Edinburgh. This role involves handling enquiries from Direct clients regarding their investment portfolios and duties will include: • Responding to incoming client emails, secure messages, webchat and telephone calls, ensuring timely follow-up as required., • Ensuring high standards of customer service are maintained at all times., • Liaising with the back office, Front Office Manager, Head of Client Services and the Digital Operations team to ensure client/account issue resolution., • Troubleshooting and providing feedback for the development of the website and service., • Escalation of complaints and expressions of dissatisfaction to the Front Office Manager, Head of Client Services and Compliance Department as required.

This is an exciting opportunity to join our Modern Foreign Languages Department. The successful candidate will be an excellent addition to the department who can support students of all abilities and demonstrate a real enthusiasm for Mandarin. Reporting to the Head of Mandarin, the Mandarin Language Assistant will work directly with the teachers in the Modern Foreign Languages Department to help develop pupils’ communication and understanding of the language. Main Responsibilities: Please see the full Job Description for duties and responsibilities for this role Ideal Candidate: The Ideal Candidate The key duties and responsibilities of the role are as follows: • Help students prepare for oral exams by providing conversational practice with a native level speaker, • Have knowledge of the course specification and oral assessment format and marking criteria, to be able to fully prepare students for their final exams, • Assist small groups of students, on their own or with the class teacher, to introduce basic language skills and improve linguistic ability, • Encourage students to be ambitious and outgoing, and assist in developing abilities to better communicate their own beliefs and view of the world, • Help students understand different cultures, • Contribute to cross-curricular work in collaboration with other subject areas, • Develop lesson plans and extra-curricular activities focused on associated culture, • Work in accordance with the Department Guidelines for Language Assistants Package Description: Conditions of the Appointment • The appointment will date from January 2026 or sooner, depending on availability, • The role is a part time maternity cover (approximately 17 hours per week) and is for the period covering the first week in February 2026 to early March 2027, • Salary will be in keeping with the rate set by the British Council for Language Assistants, • Employment will be subject to one month’s notice on either side, • All applicants must be eligible to work in the UK, • A formal offer of employment is subject to a PVG check, • Other details and conditions of service will be discussed at interview

A leading real estate firm in Edinburgh is seeking a driven individual for the role of Lettings Head of Department.

In our lettings division, you’ll join close-knit, collaborative teams covering everything from residential lettings to client accounts and property management. We’re offering an exciting opportunity for a driven individual to join us as the Lettings Head of Department at our Edinburgh office. He