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Head of property jobs in United Kingdom

  • Cluster Operaitons Manager
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    Cluster Operaitons Manager
    1 hour ago
    Full-time
    London

    JOB OVERVIEW To lead and support departmental colleagues and team members across the business, to ensure tasks are allocated and manage the day-to-day practical aspects of the hotel operation in an organised, structured and professional way. The Operations Manager leads multiple departments, optimising processes and driving profitability while maintaining high levels of service quality. They ensure that all tasks and procedures within the property are conducted in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Operational Management: Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments. Ensure compliance with health, safety, and legal regulations. Monitor daily operations to maintain smooth functioning and resolve issues promptly. Guest Experience: Maintain high standards of customer service and guest satisfaction. Handle guest complaints and feedback professionally, ensuring timely resolution. Implement initiatives to enhance guest loyalty and repeat business. Financial & Revenue Management: Assist in budgeting, forecasting, and cost control measures. Monitor departmental expenses and implement strategies to maximise profitability. Assist Cluster/General Manager to optimise occupancy and ADR (Average Daily Rate). Leadership & Development: Recruit, train, and mentor department heads and teams. Conduct performance reviews and implement development plans. Foster a positive work culture and ensure compliance with HR policies. Quality & Brand Standards: Ensure all departments adhere to brand standards and operational SOPs. Conduct regular audits and inspections to maintain quality and consistency. Drive continuous improvement initiatives. Strategic Planning: Contribute to long-term operational strategies aligned with business goals. Identify opportunities for innovation and efficiency improvements. Support sustainability and corporate social responsibility initiatives. General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Qualifications: Bachelor’s degree in hospitality management or related field (preferred). Experience: Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role. Proven track record in managing multi-department operations including F&B Skills: Passionate about hotel operations and delivering exceptional guest experiences. Strong leadership and people management skills. Excellent communication, coaching and problem-solving abilities. Exceptional financial acumen and understanding of hotel revenue streams. Knowledge of PMS, POS and operational software. Ability to work under pressure and adapt to changing priorities. Energetic, adaptable, and comfortable working in a fast‑paced, guest‑focused environment.

    No experience
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  • Real Estate agent / negotiator
    Real Estate agent / negotiator
    8 days ago
    £2000–£5000 monthly
    Full-time
    City of London, London

    Are you a highly driven and ambitious individual with a passion for real estate? Join our dynamic team in London as a Real Estate Agent / Negotiator, where you'll play a crucial role in helping Londoners find their perfect homes, particularly within Houses in Multiple Occupation (HMOs) and shared living spaces. This is a fast-paced role perfect for someone with a commercial mindset, strong sales skills, and a desire for high earnings through commission. What You'll Do: • Respond promptly to inbound inquiries from prospective tenants., • Qualify potential tenants and match them with suitable rooms across London., • Organise and conduct property viewings, often on the same or next day., • Expertly negotiate and close deals, securing bookings for properties., • Maintain accurate records of leads and property availability., • Work collaboratively with our network of partner agencies. What We're Looking For: • Proven strong communication and sales abilities., • A fast response time and high energy, thriving in a busy environment., • Confidence in showing properties and effectively handling tenant objections., • Exceptional organisational skills to manage multiple leads simultaneously., • Based in London and available for daily travel across the city., • Comfortable working in a commission-based role with strong earning potential. What We Offer: • Significant earning potential through a performance-based commission structure., • Opportunities for career progression into senior agent, team lead, or management positions., • Direct exposure to lettings market., • A supportive and fast-paced environment where your performance is rewarded.

    No experience
    Easy apply
  • Night Head Host
    Night Head Host
    7 hours ago
    Full-time
    London

    Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. The role. Are you a natural host? Calm under pressure, with next-level organisational skills? Do you find satisfaction in creating seamless hospitality and memorable experiences? As the lynchpin of the night reception team, overseeing the Night House Hosts and reporting to the Assistant General Manager, as our Night Manager you’ll make sure guests feel genuinely special – from the day they reserve, until the minute they check out, and everything in between. What it looks like; Be the “go to person” to ensure that we are taking care of our guests and teams well-being during the evening Being an authority on local goings-on and inspiring guests with new ideas Being a friendly face and go-to person for guests, contractors and visitors Recruiting, onboarding and training top notch talent Leading the Night House Host team and empowering them to own their role as face of the hotel Coaching and being accountable for the front-of-house team, including rota management and setting SMART objectives Encouraging open communication, including regular team meetings and one-to-ones with the Night House Host team and being part of wider team meetings Values you’ll share; Courage to question, evolve and be human Curiosity to seek out innovation, change and creativity Confidence to challenge convention and look for better ways to do and be Accountability and the desire to empower those around you Freedom to be yourself at work, just as much as at play Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas Recognition of humanity in yourself and others to learn fast, evolve and grow In return we offer you a competitive salary per annum, bonus scheme, holidays (including the option to buy more if you want them), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, excellent travel and development opportunities, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs. When and Where? We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. About edyn Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, SACO and Cove – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit

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  • Head of IT Infrastructure
    Head of IT Infrastructure
    4 days ago
    Full-time
    London

    HEAD OF IT INFRASTRUCTURE - LONDON HQ As Head of IT Infrastructure, you will be the operational anchor of the team: owning the infrastructure and security estate across all 28 properties, managing a small internal team, and working closely with the VP of IT to shape the direction of the function as it grows. This role suits someone equally comfortable reading a switch config and running a team meeting, ready to take on real ownership in a fast-moving business. Based in our London Bridge office 5 days a week, with occasional travel to European properties when required. THE STAGE IS SET The stage is set for something different. We don't run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we're now entering a new chapter. As we redefine the brand and evolve our identity, we're focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We're on an exciting journey - step on stage and play your part. THE WORK IN YOUR HANDS Team & Operational Leadership Serve as the operational day to day lead for the IT team, acting as the VP of IT's right hand Manage and develop a small team of property IT technicians Act as a key point of escalation for property teams and hotel operations across the estate Run the weekly IT operational rhythm: incident review, workload prioritisation, team check-ins Step up as VP IT cover when required, including stakeholder and executive-level escalations Build the processes and culture that make the team reliable and scalable Network & Connectivity Own the network infrastructure across all properties: switching, routing, VLANs, and Wi-Fi platforms Manage ISP and network provider relationships, holding them to SLA Lead circuit provisioning and fault resolution for new openings and existing sites Evaluate connectivity performance across the portfolio and lead improvement initiatives Cloud Infrastructure & Endpoints Own the Azure and Microsoft 365 environment: Entra ID, Intune, Defender, Exchange Online, Teams Manage the endpoint estate across corporate and property devices Maintain and evolve backup and disaster recovery arrangements for Tier 1 systems Support pre-opening IT builds end to end: network, telephony, CCTV, access control, AV and TV Security Operations Own day to day security operations: email security, endpoint detection and response, and threat monitoring Manage the MDR platform and act as first responder on security incidents Lead phishing and social engineering incident response, including guest data breach coordination Drive the security awareness training programme across the business Manage MFA, conditional access policies, and identity governance across M365 Supplier & Vendor Management Own operational relationships with managed network and technology providers, holding them to SLA Manage cloud telephony, IPTV/casting platforms, access control and CCTV infrastructure operationally Support the VP of IT in contract reviews, renewals, and supplier rationalisation decisions Documentation & Knowledge Build and maintain infrastructure documentation, network diagrams, and system runbooks Establish IT operational processes and embed them consistently across the team Ensure institutional knowledge is captured, structured, and accessible Naturally this is not intended as an exhaustive list of duties. Other duties as reasonably required will form part of this job description. THE FIRE YOU CARRY · Infrastructure and security leadership · Team development and technical mentoring · Operational ownership and accountability · Stakeholder communication across technical and non-technical audiences · Incident management and outage communication · Cross-functional collaboration · Strong technical credibility in enterprise environments YOUR PROVEN TRACK 6+ years in IT infrastructure or network engineering, with clear progression into a senior or lead position Hands-on networking: Cisco or equivalent switching and routing, VLANs, Wi-Fi controller platforms Strong working knowledge of Azure and Microsoft 365: Entra ID, Intune, Defender, Exchange Online Direct experience leading and developing a small technical team Hands-on experience managing phishing, endpoint compromise, and data breach incidents Proven ability to manage competing priorities across a multi-site environment Able to work autonomously, prioritise effectively, and make sound decisions without constant escalation Desirable Multi-site or hospitality IT background: PMS integration, guest Wi-Fi, door access, F&B systems Experience with MDR platforms: Huntress, CrowdStrike, SentinelOne, or similar Cloud telephony deployment or management experience ITIL Foundation or above, applied in a real operational environment Pre-opening or greenfield IT build experience Scripting or automation: PowerShell, Python European language: German, French, Czech, or Spanish WHAT WE LOOK FOR We're here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you're comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you'll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact

    Easy apply
  • Real Estate Agent
    Real Estate Agent
    14 days ago
    £2000–£5500 monthly
    Full-time
    City of London, London

    Are you a highly driven and ambitious individual with a passion for real estate? Join our dynamic team in London as a Real Estate Agent / Negotiator, where you'll play a crucial role in helping Londoners find their perfect homes, particularly within Houses in Multiple Occupation (HMOs) and shared living spaces. This is a fast-paced role perfect for someone with a commercial mindset, strong sales skills, and a desire for high earnings through commission. What You'll Do: • Respond promptly to inbound inquiries from prospective tenants., • Qualify potential tenants and match them with suitable rooms across London., • Organise and conduct property viewings, often on the same or next day., • Expertly negotiate and close deals, securing bookings for properties., • Maintain accurate records of leads and property availability., • Work collaboratively with our network of partner agencies. What We're Looking For: • Proven strong communication and sales abilities., • A fast response time and high energy, thriving in a busy environment., • Confidence in showing properties and effectively handling tenant objections., • Exceptional organisational skills to manage multiple leads simultaneously., • Based in London and available for daily travel across the city., • Comfortable working in a commission-based role with strong earning potential. What We Offer: • Significant earning potential through a performance-based commission structure., • Opportunities for career progression into senior agent, team lead, or management positions., • Direct exposure to the London lettings market., • A supportive and fast-paced environment where your performance is rewarded., • Benefits include team dinners and events, restaurant discounts, flexible hours, and unlimited flexible holidays., • Recognition through an 'Employee of the Month' program with cash rewards and discounts.

    Immediate start!
    No experience
    Easy apply
  • Group Finance Shared Services Manager
    Group Finance Shared Services Manager
    4 days ago
    Full-time
    London

    GROUP FINANCE SHARED SERVICES MANAGER – LONDON HQ This role will be based within our finance function and will lead the day-to-day operations of our shared services of accounts payable and accounts receivable across the group. Reporting to the VP of Finance, the Group Finance Shared Services Manager will be responsible for overseeing all transactional finance activities, ensuring compliance with business KPIs and providing the delivery of accurate, timely, and compliant financial information. The role will work closely with others to drive efficiency, standardisation, and continuous improvement across processes, while maintaining strong governance and adherence to local regulatory requirements. This role is based at our London Bridge office 5 days per week. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Lead the Accounts Payable and Accounts Receivable teams (4 direct reports and c. 15 indirect reports) to deliver UK and European transactional processes, ensuring compliance with KPIs, local legislation and best practice. For Accounts Payable ensures accurate, timely processing of invoices and payments while maintaining strong controls, effective vendor relationships, and compliance with financial policies. For Accounts Receivable ensures accurate and timely billing of guests and partners, efficient collection of payments, proactive credit control, and clear reconciliation of revenue across all properties and channels. Oversee an appropriate control environment ensuring business processes are clearly defined and documented. Ensure the successful operation of key systems including ERP, PMS, POS and expense platform to support shared services processes. Enable the continuous improvement of the teams processes to deliver significant transactional process efficiency and automation. Deliver adhoc and month end tasks such as approvals, reconciliations, journal signoffs and oversight of period-end close. This includes oversight of bad debt provisions and recurring accruals. Provide guidance and coaching to the team to enable business success. Lead the team through change. Provide Shared Service representation and insight for business wide projects and lead the execution of new business and regulatory requirements, e.g. European e-invoicing or integrating new software with Locke’s Finance system (Netsuite). Be the point of contact and escalation for key internal and external stakeholders. THE FIRE YOU CARRY Experience of leading day-to-day transactional finance procedures and management. Be curious to solve problems and stop them recurring Be data led in problem solving Strong business acumen and problem-solving ability. Autonomous and adaptable, ability to organise and prioritise multiple tasks and deadlines. Excellent attention to detail and an organised logical approach is essential. Ability to build strong relationships with other functions in the business to enable the successful delivery of business processes. YOUR PROVEN TRACK Strong financial understanding. Preferred qualified accountant - ACA/ACCA/CIMA qualified (or equivalent) MS Office literate, with advanced excel skills. Good examples of problem-solving including working with systems to deliver improvements. Excellent written and verbal communication. Proven success managing external stakeholder relationships. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

    Easy apply
  • Personal Assistant (PA)
    Personal Assistant (PA)
    26 days ago
    Full-time
    London

    Property Consultant — Prime Central London (Sales & Lettings) Munzil | Marylebone, London About Munzil Munzil is a London-headquartered real estate advisory operating across the UK, UAE, and Pakistan, with over $500M in transactions facilitated to date. Our Prime Central London desk advises a global client base of HNW and UHNW investors and occupiers — predominantly from the Pakistani and wider South Asian diaspora — on off-market acquisitions, new-build investments, prime lettings, and portfolio strategy across Mayfair, Marylebone, Belgravia, Knightsbridge, St John's Wood, Nine Elms, and Canary Wharf. We are building a team of operators, not order-takers. If you understand the difference between a transaction and a mandate, read on. The Role We are hiring a Property Consultant to join our PCL desk, covering both sales and high-end lettings. You will originate, qualify, and convert HNW mandates across central London — working directly with the founder and senior team on live stock, off-market opportunities, developer launches, and super-prime rental instructions. This is a front-line revenue role with clear progression into a senior advisory or desk-lead position. What You'll Be Doing Sales Originating buyer and seller mandates across Prime Central London, with a focus on £1M–£10M+ transactions Managing a live pipeline of HNW and UHNW clients from first contact through reservation, exchange, and completion Working active developer relationships across new-build launches in Marylebone, Nine Elms, Canary Wharf, and Southbank Cross-introducing buyers between Munzil's UK, UAE, and Pakistan desks Lettings Securing and managing prime and super-prime lettings instructions (£1,500–£10,000+ per week) Advising international tenants — corporate relocations, diplomatic, family office, and diaspora clients — on suitable stock across PCL Negotiating tenancy terms, working alongside referencing, compliance, and property management partners Building a recurring renewals and re-let book over time Cross-desk Conducting viewings, market appraisals, and structured client briefings Representing Munzil at investor events, developer launches, and international roadshows Maintaining clean CRM discipline and weekly pipeline reporting Contributing to desk strategy, market intelligence, and stock sourcing What We're Looking For Demonstrable track record in Prime Central London residential sales, lettings, new-build, or HNW advisory Existing relationships with developers, agents, landlords, relocation agents, or HNW buyers in the central London market Sharp commercial instinct — you can read a deal, qualify a client, and protect a transaction through to completion Excellent written and spoken English; additional fluency in Urdu, Arabic, Punjabi, or Mandarin is a strong advantage Comfort operating in a high-trust, founder-led environment with significant autonomy Right to work in the UK Compensation Competitive base salary (commensurate with experience and existing book) Uncapped commission across sales completions and lettings instructions Renewals and recurring revenue share on the lettings book Full package discussed at interview stage Why Munzil A live desk with active mandates, developer relationships, and a globally distributed buyer and tenant pipeline from day one Direct access to the founder and senior team — no layers, no internal politics Marylebone HQ at Winchester House, Old Marylebone Road A platform scaling toward $1B in transactions, with clear pathways into senior leadership for those who perform

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  • Front of House Supervisor
    Front of House Supervisor
    5 days ago
    Full-time
    London

    FRONT OF HOUSE SUPERVISOR – LOCKE LONDON CANARY WHARF We are seeking an experienced and guest-focused Front of House Supervisor to lead our on-property front of house and guest services team. This role is responsible for ensuring smooth daily operations, exceptional guest experiences, and high service standards across reception, concierge, and guest relations. The successful candidate will be a confident leader with strong operational knowledge and a passion for hospitality excellence. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Guest Experience & Service Delivery: Oversee a guest‑first culture, ensuring every guest interaction aligns with our brand personality and service expectations Resolve guest concerns with empathy, urgency, and creativity Maintain high standards of cleanliness, ambience, and arrival experience in the lobby and front of house spaces Front Office Operations: Supervise the daily front of house operations during your shift, ensuring smooth check‑in, check‑out, and guest flow Monitor room availability, special requests, and VIP requirements, escalating where necessary Ensure accurate use of the PMS, payment processes, and guest profiles Work closely with Housekeeping and Maintenance teams to ensure rooms are ready, clean, and up to standard Follow operational SOPs and support the implementation of new procedures Team Support & Leadership: Lead and motivate the front of house team on shift, ensuring everyone is engaged and performing at their best Assist with training new employees and reinforcing brand service expectations Provide real‑time coaching to Front-of-House Assistants to improve service delivery and operational efficiency Support rota planning, shift briefings, and daily task allocation when required Financial & Rooms Performance: Encourage and support the upselling of room categories and hotel services Ensure accurate billing, cash handling, and financial controls at the Front Office desk Help the team meet daily revenue and KPI targets through confident and informed recommendations Systems, Technology & Compliance: Confidently use front of house systems (e.g.: PMS, POS, payment systems) and support team members with troubleshooting Ensure all data protection, health & safety, and security policies are followed Support the implementation of technology that enhances guest experience General Operations & Team Support: Work flexibly across multiple areas depending on business needs Support events, activations, and lifestyle programming Ensure public areas remain clean, inviting, and on-brand Maintain a positive, supportive, and inclusive team environment Follow all hotel policies, safety procedures, and brand standards Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. THE FIRE YOU CARRY A natural people-person, with good communication, coaching, and problem‑solving skills Energetic, adaptable, and comfortable working in a fast‑paced, guest‑focused environment Ability to work under pressure and adapt to changing priorities Skilled in leading shift operations for the rooms department and delivering exceptional guest experiences Solid commercial awareness with a desire to maximise room revenue opportunities YOUR PROVEN TRACK Previous experience in a front of house team leader/supervisor role within a lifestyle, boutique, or design‑led hotel is preferred Knowledge of PMS, POS and operational software WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

    Easy apply
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