Head people jobs in London - Page 2Create job alerts

We are on the lookout for an enthusiastic head bartender to join our established team to support our bar manager in the day-to-day running's of our bar. The ideal candidate will have a natural warmth for people and feed off the adrenalin of a busy service. While experience in a similar environment is preferred, there is always opportunity for those who represent true hospitality. We are proud to have a very diverse team and celebrate individuality – we just ask to be yourself. Responsibilities. - Ensuring the bar team are well presented, in clean uniforms and arrive on time for their shifts. - Bringing any staff issues or problems to the bar manager's attention. - Ensure the daily and weekly cleaning schedules are completed by the team, and highlight any maintenance issues to the bar manager or management team. - Staff training, ongoing of current staff, overseeing all new starters ensuring they have every opportunity to succeed and enjoy their new Job. - Take ownership of the shift, and ensure the team know their roles. - Ensure all drinks are beautifully made to spec and go out to the table in a timely manner. - Maintaining the right ambience and atmosphere in the bar. - Stock up and cleaning is completed in line with EHO standards. - Assisting the bar manager with menu development, cocktail training sessions and drink passions. Experience in a similar role is not essential. We offer. £200 a month employee of the month’ awards with bonuses. £500 ‘refer a friend’ bonus. 50% staff discount on food and beverage at all sites. Cycle-to-Work scheme Cost price wine through our suppliers. International trips for top performers. In-house training dedicated to your personal development. Trips to meet suppliers and producers. Staff trip programme to meet farms, fish markets and vineyards. We offer qualifications, including, WSET, health and safety, food training. Company donations to charities our staff feel are close to home. Whole team staff parties. Wholesome staff meals, end of service drinks. Christmas eve, Christmas day, boxing day & New Year’s Day off. 28 days holiday [including bank holidays] per year. Pension provider | The Peoples Pension.

Volunteer Opportunity: Event Promotion & Marketing Are you enthusiastic, outgoing, and eager to gain hands-on experience in marketing and events? Unity Link Up Ltd is looking for confident volunteers to help promote our exciting pop-up events in London! What You'll Be Doing: - Promoting events through online advertising & social media - Engaging with the public face-to-face to generate interest - Distributing flyers in key locations - Supporting our mission to connect small independent businesses with the community What You’ll Gain: - Real-world experience in marketing & event promotion - Networking opportunities with local businesses & brands - A chance to build confidence in communication & sales - A reference for future job applications Who We're Looking For: - Friendly, enthusiastic, and proactive individuals - Social media savvy (a plus, but not required) - Comfortable approaching and engaging with people - Reliable and available to help in lead-up to our events

Recently included in Time Out’s Top 25 Pizza in London. **This role is for an experienced pizza chef. Applications without at least a year in a pizza restaurant will not be responded to. ** Ace Pizza is looking for an experienced pizza chef to join the team at our Hackney home The Pembury Tavern. You’ll be supporting the head chef, stretching and topping lots of pizza, working the oven and assisting with prep. This role is for 30-40 hours a week, we can be flexible though will include at least one weekend shift per week. We’re looking for applications from people who love dough and making pizza and want to work for the best. You must have at least a year in a professional pizza kitchen. We have a unique pizza made with a 48 hour cold fermented biga dough. You should be confident in hand-shaping and stretching lots of pizza during service and be responsible for organizing the dough and food prep schedules. Must haves - You must have at least 1 year experience making pizza, this is a fast paced environment. - Excellent spoken and written English - Able to work evenings and weekends We’ll offer you a fun and creative working environment, flexible schedule, intercompany discounts plus lots of opportunity to grow with us.

We are looking for a passionate and experienced Dance Teacher to lead dynamic and engaging dance sessions for secondary school students (ages 11-16). The ideal candidate will have a strong background in dance, excellent communication skills, and the ability to inspire creativity, confidence, and teamwork in young people. Key Responsibilities: Plan and deliver fun, engaging dance classes tailored to varying skill levels. Encourage students to develop their skills, technique, and confidence. Foster a supportive and inclusive learning environment. Key Details: Part-time/flexible hours Competitive pay Location: Haringey If you are enthusiastic about sharing your passion for dance and inspiring the next generation, we’d love to hear from you!

Sous Chef needed for a new restaurant part of well established restaurant group. The site will seat nearly 200 people so experience in high volume is a must. The cuisine is Middle Eastern. The site serves breakfast, lunch and dinner and operates 7 days a week The ideal Sous Chef must be highly experienced and potentially ready to step up to a Head Chef role after 6 months year.

Mamma Dough is an independent sourdough pizza and craft beer restaurant. We love pizza, we love beer and we love people. Are you passionate about great food, exceptional service, and creating unforgettable customer experiences? Do you thrive in a fast-paced, friendly environment where teamwork and leadership are valued? If so, we have the perfect opportunity for you! About Us: We’re a bustling, casual pizza restaurant known for our delicious, handcrafted sourdough pizza and warm, welcoming atmosphere. Our focus is on delivering top-notch service to every guest while fostering a fun and energetic workplace for our team. The Role: As our Restaurant Manager, you’ll be the heart and soul of our operation. You’ll oversee day-to-day activities, inspire your team to deliver outstanding service, and ensure every customer leaves with a smile. From managing staff to maintaining quality standards, you’ll play a key role in the success of our restaurant. Key Responsibilities: - Lead and motivate a diverse team to deliver exceptional service. - Manage daily operations, including staff scheduling, inventory, and quality control. - Cultivate a positive, customer-focused atmosphere that aligns with our brand values. - Ensure adherence to health and safety regulations. - Monitor financial performance, including sales, costs, and budgets. - Handle customer feedback with professionalism and a problem-solving mindset. - Train and develop team members to reach their full potential. What We’re Looking For: - Proven experience as a restaurant manager in a similar casual dining environment. - A passion for hospitality and creating memorable customer experiences. - Strong leadership skills with the ability to motivate and manage a team. - Excellent organisational and communication skills. - A hands-on approach with the willingness to roll up your sleeves and lead by example. - Familiarity with restaurant management profit & loss. You will be accountable for the site EBITDA. What We Offer: - Competitive salary and benefits. - A supportive, fun, and dynamic work environment. - Opportunities for professional growth and development. - Discounts on our mouth-watering pizzas!

Job Title: Customer Service Manager (SOC: 4143) Location: 7 A Henriques Street, London, England, E1 1NB (On-site) Reports To: Operations Manager About Us: East Dragon LD Ltd is a premier online retailer specializing in luxury superbrands, high-end fashion, and luxury watches. Based in London, we pride ourselves on delivering exceptional quality and style to our B2C clients. While rooted in the UK, we are rapidly expanding our operations into global markets to bring our curated collections to a worldwide audience. Our mission is to provide an unmatched shopping experience and maintain our reputation for excellence in the luxury retail sector. Job Summary: The Customer Service Manager will oversee all aspects of the customer service department, ensuring that B2C clients across the globe receive timely and effective assistance. You will lead and develop a team of representatives, resolve escalated issues, and contribute to shaping the overall customer service strategy. This includes gathering customer feedback to make data-driven decisions and building a loyal customer base through exceptional service. Key Responsibilities: Customer Service Leadership and Strategy - Gather and analyse customer feedback to derive actionable insights and improve service operations. - Develop and implement a data-driven customer service strategy for online operations. - Launch initiatives that build customer loyalty, ensuring repeat business and long-term satisfaction. - Ensure prompt and effective resolution of customer inquiries, complaints, and escalations. - Foster a customer-centric culture within the team. Team Management - Recruit, train, and mentor a multilingual customer service team with expertise in luxury markets. - Set clear objectives and provide regular performance feedback to ensure a high-performing team. - Manage staffing schedules to ensure adequate support during peak business hours and across time zones. - Conduct training sessions to enhance customer service skills and knowledge. - Motivate and empower the team to exceed customer satisfaction targets. Customer Experience - Oversee customer inquiries across multiple channels, including email, chat, phone, and social media, with a focus on luxury clientele. - Collaborate with teams such as Marketing, Sales, and Logistics to elevate the overall customer experience. - Address and resolve escalated customer complaints promptly, ensuring professional and personalized resolutions. - Monitor and leverage customer feedback to identify areas for improvement in products, services, and processes. Process Improvement - Develop, document, and continuously refine customer service policies and procedures. - Work closely with departments such as logistics and marketing to resolve customer issues efficiently. - Leverage CRM tools and technology to streamline workflows and enhance service delivery. - Stay updated on industry trends and best practices to drive innovation in customer service. Reporting & Analytics - Track and report on key performance indicators (KPIs), including response times, resolution rates, and customer satisfaction scores. - Analyse customer service metrics to identify trends and recommend strategies for improvement. - Prepare detailed reports for senior management, highlighting successes, challenges, and growth opportunities. Problem-Solving - Handle complex or sensitive customer issues, turning challenges into opportunities for exceptional service. - Proactively anticipate potential issues and implement preventative measures to enhance customer satisfaction. Qualifications: Required: At least 2 years of proven experience in a customer service or customer success role, ideally in a B2C environment. Previous experience in the fashion industry, particularly in luxury brands or watches, with a strong understanding of the online fashion business model. Outstanding communication, interpersonal, and conflict-resolution skills. Strong organizational and multitasking abilities in a fast-paced environment. Preferred: Experience using CRM tools. Experience in managing customer service teams in an in-office setting. Proficiency in data analysis and tools like Excel or Google Sheets. Key Attributes: A customer-centric approach and a genuine passion for helping people. Ability to lead, motivate, and inspire a team to excel. Calm under pressure, with a proactive and solution-oriented mindset. What We Offer: Competitive salary and performance-based bonuses. Opportunities for career growth and professional development. A supportive and collaborative work environment. Employee discounts on all East Dragon LD Ltd products. 28 holiday pay per year.

We’re looking for a Head Waiter / Waiter to join The Ivy Collection. Working closely with the front of house team to make sure high standards are maintained. You’ll welcome all our guests at the highest standards, making everyone from business people to locals feel like our only guest. Who are we? Iconic but accessible. Glamorous but good fun. Prestigious but unpretentious. The Ivy Collection is bringing a touch of The Ivy magic to the rest of London and beyond, with fabulous food you’d happily eat every day and service you’d expect from the best. Who are you? You are: Current / previous experience working as Waiter in a top restaurant or hotel, not necessarily a five star but somewhere known for its service and style A natural leader, you know how to get the best from the floor team A good communicator, exceptionally friendly and inclusive, even after a long shift Experience in supporting the seamless running of a restaurant by providing excellent guest service Ability to work effectively as part of a team and work on your own initiative What’s in it for you? As well as a chance to add one of the world’s most prestigious names to your CV, you’ll get: Top class training, before the job, and on the job Meals from our menu and discount in all our restaurants Lots of benefits including your uniform, childcare vouchers, cycle to work scheme, a recommend a friend scheme and savings on things like gym membership and cinema tickets A salary you’ll be hard pressed to beat Where next? With more restaurants opening next year, The Ivy Collection is your oyster. You could help open a new site. Move to head office. Take on a bigger team. Tell us your plans and we’ll help you get there.

Now looking for an amazing Sous Chef for our brand new venue, Boulebar Spitalfields! We are a fun-loving pétanque brand with our first venue located in the heart of London’s South Bank. Beginning in the Summer of 2023, we are always on the lookout for superstars to help us give our guests the very best time, especially through their food journey! We believe that the food experience is super crucial to achieving incredible hospitality. As a head chef, your main task is to deliver consistently delicious food to our guests, manage a small kitchen team and have fun while doing it. We offer an exciting and supportive workplace in which you are given the training, structure and tools needed to do this. The food menu will be more small plates, consisting of yummy French dishes, including: Charcuterie boards Seafood Croquettes & French fries We love variety and you may have gained your experience from many different places. Mainly, we look for a few key characteristics that we think are important. You should be: Ambitious and love to learn new things Full of energy and passion for people Organised, self-driven and structured Have an open and honest approach Together we work every day to develop and offer our guests a unique experience - which not only includes delicious drinks and Street Food, but also a social sport that we love to introduce to new people - pétanque! Where? Boulebar Spitalfields What? Full-time When? February ABOUT US Boulebar is a global group, with 13 venues across Sweden, Denmark and the UK. Boulebar South Bank is our first UK venue, but we have just announced our second venue in Spitalfields which is launching on November 19th! Now is a great time to join us and grow with us. We love all things pétanque, and some would probably call us nerds, but we’re all about ‘love for people’. Not only for our guests that visit us, but also between all of us in the company. Boulebar is based on joy, curiosity and adventure. Or as we ourselves say: freedom, community and a glass of pastis. If you recognise yourself in the description, apply today. We look forward to hearing more from you!

We are looking for two enthusiastic, hard-working individuals to work in our new homework club! You will be assisting a lead tutor in delivering our new program, ‘Educational Enrichment at The Trust.’ Working in a strong team of three (one lead tutor and two assistants), you will help create links between local primary schools, parents and students to further local young people’s educational development. You will be required to attend 4, 2-hour sessions a week (Tuesday, Wednesday, Thursday and ideally Saturday) where you will be responsible for administrative duties and supporting students. Weekday sessions are 4:30- 6:30, Saturday sessions 11 –1 although these hours may be flexible for the right candidate. This role is term time only and will be £20 an hour. This is an excellent opportunity to work in a small charity while making a difference in your local community. Responsibilities: Taking the register and making sure all student details are logged in an appropriate fashion. Supporting students at the lead tutor’s request. Making sure all materials are ready for each session. Helping to compile progress reports for parents. Helping to establish good working relationships with local primary schools. Conduct interviews with students at the start of the program to help ascertain their educational goals. Conduct interviews with students at the midpoint of the program to check their progress. Conduct interviews with students at the end of the program to ascertain how it (the program) has helped them achieve their goals. Compile the above interviews into a presentation to be given at the conclusion of the program. Create a paper copy of this presentation. Required Knowledge, Skills, and Abilities · Must have an up-t-o-date DBS Check. · Must have (at least) three years working in education/ with young people and references to show it. Must have good interpersonal skills and ability to maintain and foster cooperative and courteous working relationships with the staff, trustees, and the public. The ability to effectively present information and respond to questions from parents and students. The ability to maintain the confidentiality of client information. The ability to work in a team.

Kitchen W8 is that rare thing, a genuinely relaxed and friendly Michelin star neighbourhood restaurant. We are always on the lookout for great people to join our team. Ideal candidates will have some prior experience but primarily we value a big smile and a willingness to learn, if you always wanted to work in fine dining, it’s your time! The role available is for a Head Waiter. This means waiting sections on the floor and running food from the kitchen. We’re committed to the development of all of our team and are always on hand to help develop your knowledge. 28 days holiday per year ( including bank holiday, and 5 closure day over Christmas) Permanent contract Thoughtful staff meal Training Career opportunities Enjoy discount in our sister restaurants and more!

The Ivy & The Ivy Club is looking for bartender! An Ivy Bartender has the flair and allure to provide a first-class Ivy guest experience. Our cocktail menu is a twist on the classics therefore classic cocktail knowledge is essential for the bartender role. With over 100 wines, a basic understanding of wine is required however, we offer ongoing beverage training allowing you to increase your product knowledge. As well as this you have the support of your Head Bartender and Bar Manager, who will be there to care for your welfare and development. We are proud of our teams, packed with diversity in cultures, experience, strengths and backgrounds. If you love people, love the hospitality industry and want to push yourself, join The Ivy today and we will open many doors for your career. Our Bartenders will enjoy these benefits: • Generous discount off your entire bill (including drinks), when dining at any Ivy Collection Restaurant • Unrivalled opportunities for progression across the UK and Ireland. The majority of our Bar teams have been internally progressed and developed to senior positions • Recommend a friend scheme with great bonuses per individual referral • 28 days holiday, increasing with length of service • Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadgets and much more. • A place at The Ivy Academy. Giving you a full company induction and training for your first days with us, ensuring you have the correct basic skills for the role. • Reward programmes, long service awards and staff recognition and incentives

Hi, I am looking for a Head Restaurant Receptionist for a restaurant located in SE1, London Rota - around 45 hours a week. The restaurant opens from 8am Tuesday to Saturday and from 11:45am Monday and Sunday. Restaurant closes at 10pm and 5pm on Sundays Pay - up to £16 p/h plus excess troncs ( this is variable) Restaurant - British fine dining working at high volume. An excess of 400 covers a day There is a a full Reception team working at the restaurant Duties - Welcoming guests, sit them at the table, answer general questions, dealing with bookings (Opentable) Ideal candidate- at least 1 year of experience in a fine restaurant working as Receptionist. Must be well presented, courteous, great at communicating with guests. Willing to extra miles to provide a perfect experience. Availability - priority goes to people available immediately A very good level of English is required This position is full time only No sponsorship available. You must be eligible to work full time in UK woth ko restrictions

IMMEDIATE START WEST NORWOOD AREA ONLY APPLY IF THESE LOCATIONS ARE SUITABLE !!!!!!!!!!! Job description Immediate start The main duties and responsibilities of the post holder are indicated below, other duties of an appropriate nature and level will also be required 1. Assist in the provision of a variety of appropriate learning opportunities for children and young people some of whom may require special attention and/or will have come from various racial, cultural and religious backgrounds. 2. Lead groups of children in specific sport, game craft and learning activities. Manage behaviours and adapt the activity to meet the needs of groups or individuals. Prepares for activities. 3. Evaluate events and activities and contribute to the development of the service including making recommendations for change and development of the activities. 4. Supervise children to ensure safe use of equipment and facility without endangering themselves or other users. 5. Check that play and learning conditions conform to the appropriate health and safety standards and are suitable for the group and activity planned. Contribute to the corporate responsibility for continuously checking that the premises, gates, etc are secure, reporting defects promptly to the leader in charge. 6. In conjunction with the leader in charge, liaise with other workers to share activities and skills to ensure a range of complementary activities are available. Support and advise less experienced workers in activities. 7. Ensure that the Young People Matter equal opportunities and standards are integrated into all aspects of the service. 8. Undertake first line child protection measures, reporting areas of concern to the senior Manager. 9. Publicise the service and special events through assisting in the production of leaflets, posters, and information bulletins. 10. Assist in maintaining contacts with teachers, parents and users of play service to increase the uptake of existing services, to design or tailor additional services to resolve problems. 11. Contribute to keeping local records appropriate to the service. 12. At the direction of the senior Manager / senior Project, support the operation of holiday clubs, including enrolment and operation. 13. Child protection · To have due regard for safeguarding and promoting the welfare of children and young people and to follow the child protection procedures adopted by Young People Matter Policy.