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Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on sky.com and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do • Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels., • Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys., • Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes., • Shape research practices and operations, promoting the value of user research across the organisation, • Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability., • Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences.What you'll bring, • Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications., • Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques., • Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms., • Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Account Manager/ Gillingham Overview: A Market Leader in the supply chain industry are currently seeking a Account Manager to join their team to grow relationships with existing customers and look at new clients to bring on board.This is an excellent opportunity to excel your sales career wi

Driving Commercial Performance.Own and deliver your store's sales, profit, and margin targets by making smart, commercially focused decisions.Understand your local market and competitors, using insight to shape effective trading and sales plans.Develop and deliver local initiatives to drive sales gr

We are looking for an enthusiastic and proactive Graduate HR Administrator – Benefits & Wellbeing to join our HR team for a paid 12‑month placement. Take part in HR meetings or projects to gain insight into wider HR functions. Graduate HR Administrator – Benefits & Wellbeing.

A leading healthcare organization in Romford is seeking a Senior Finance Business Partner to join its Financial Strategy, Insight and Delivery team.This mid-senior level role involves providing expert financial services to enhance operational efficiency and resource management.The position is a 6-mo

An exciting opportunity has arisen to join the Financial Strategy, Insight and Delivery team at BHRUT as a Senior Finance Business Partner.This role is integral to the delivery of the Trust's ambition to achieve a sustainable, breakeven financial position through outstanding use of resources.Aligned

Senior Finance Business Partner – BHRUT.An exciting opportunity has arisen to join the Financial Strategy, Insight and Delivery team at BHRUT as a Senior Finance Business Partner.This role is integral to the delivery of the Trust's ambition to achieve a sustainable, breakeven financial position th

To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into

In your role as a Business Intelligence & Insights Specialist, you will manage a portfolio of customers from intake through production to ensure that they receive reporting that provides efficiency, transparency, and actionable insights. Business Intelligence & Insight Specialist - United Kingdom Wh

An established product-based manufacturer is seeking a Product Development Technician to join their innovative engineering team.This forward-thinking company designs and develops cutting-edge safety and technology solutions for commercial and industrial applications.Their products are recognised for

You will be a member of the Partner team, working directly with one of our largest client relationships and utilising extensive industry knowledge to provide valuable insights to solve their business challenges. The Insight Manager is a crucial member of the team, and the ideal candidate would need

Product Compliance Officer / Kent / £40,000 - £50,000.Product team in ensuring our entire product range meets legal and regulatory requirements.As a newly created position, this role is essential in maintaining our rapid growth and commitment to compliance.Manage legal and regulatory compliance ac

Insight Global is looking for a Salesforce Developer that will be responsible for designing, developing, testing, and deploying custom Salesforce solutions, with a focus on Salesforce Experience Cloud, Sales Cloud, and Service Cloud.

Media Planner / Ecommerce Organisation / Kent / £55,000.Our client is one of the fastest-growing UK eCommerce brands, known for innovative, problem-solving products and a track record of rapid expansion.With millions of customers and big growth ambitions, this is an exciting time to join their team

Local authority in Wiltshire currently require a repairs surveyor for an initial period of six months.The post holder will be a key contributor to delivering the revenue repairs service to approx.Assist in managing day to day repairs in both domestic and commercial buildings and ensuring that.Assist

In-House Tax Specialist (International) | £130,000 - £150,000 | London (Hybrid) My client, a global fintech leader are currently seeking an In-House Tax Specialist (International) to manage both US and international tax compliance across a multi-entity organisation.This is a hand

An established product-based manufacturer is seeking a Product Development Technician to join their innovative engineering team.This forward-thinking company designs and develops cutting-edge safety and technology solutions for commercial and industrial applications.Their products are recognised for

Head of Franchising Operations £80,000 - £100,000 | London, Hybrid | Permanent An exciting opportunity has arisen for an experienced Head of Franchising Operations to join a global organisation at the forefront of education and professional development.This strategic position will

An established product-based manufacturer is looking for a Product Testing & Applications Technician to join their growing engineering team.This innovative organisation designs and manufactures advanced safety and technology products for use across a wide range of vehicles and machinery.Their w

Analyse category performance and market insights to drive commercial decisions.

Head of Housing Strategy, Insight and Performance. We’re looking for a strategic, inclusive and forward-thinking leader to join Southampton City Council as Housing’s Head of Strategy, Insight and Performance (SIP). This is a new and influential role, central to building the systems, insight and

You will be a member of the Partner team, working directly with one of our largest client relationships and utilising extensive industry knowledge to provide valuable insights to solve their business challenges. The Insight Manager is a crucial member of the team, and the ideal candidate would need

Product Administrator £25,000 - £28,000 | Longfield, Kent | Permanent A fantastic opportunity has arisen for a Product Administrator to join a well-established organisation within the vehicle manufacturing and technology sector.This role would suit someone with a technical mindse

Insight Employment are recruiting for experienced 3.

In your role as a Business Intelligence & Insights Specialist, you will manage a portfolio of customers from intake through production to ensure that they receive reporting that provides efficiency, transparency, and actionable insights. Business Intelligence & Insight Specialist - United Kingdom. N

Insight Employment are seeking Counterbalance Forklift Production Line Operatives to work for a client of ours in Bedford for an immediate start.

Product Compliance Officer / Kent / £40,000 - £50,000.Product team in ensuring our entire product range meets legal and regulatory requirements.As a newly created position, this role is essential in maintaining our rapid growth and commitment to compliance.Manage legal and regulatory compliance ac

Insight Employment are seeking accredited in-date CounterbalanceForklift Drivers to work in and around the Bedford area.

In your role as a Business Intelligence & Insights Specialist, you will manage a portfolio of customers from intake through production to ensure that they receive reporting that provides efficiency, transparency, and actionable insights. Named the business’ “Most Innovative Team” in 2020, this

IMMEDIATE START!! Insight Employment are urgently seeking a Class 2 HGV Yard Shunter with a Counterbalance licence for a local client of ours in Bedford. Please send your CV to Insight Employment if this is of interest to you.

AtRetail Insight (RI), we transform data into actionable strategies, empowering retailers and CPGs to make smarter decisions. Retail Insight is committed to promoting equal opportunities in employment. The result: dynamic solutions that provide actionable insights and unparalleled time to value.

At Datos Insights, we exist to improve financial services for people and businesses around the world to power economic opportunity and prosperity. Our distinctive research and insights combine deep industry expertise with actionable intelligence, enabling decisive action on complex fraud and anti‑

Develop proposals and deliverables that reflect deep sector understanding and commercial insight. Contribute to thought leadership, events, and industry engagement that enhance Cornwall Insight’s reputation in energy transactions. Cornwall Insight is an award‑winning provider of research, analys

At Retail Insight (RI), we transform data into actionable strategies, empowering retailers and CPGs to make smarter decisions. Be your authentic self – Retail Insight is committed to promoting equal opportunities in employment.

The role involves leading diverse projects within the consumer technology sector, managing client relationships, and providing impactful insights.

Experience building an ecosystem of insight products such as dashboards and insight alerts to support colleagues inside the business segment. Although no two days are the same, as an Insight Partner you will:. Ability to identify and apply data analysis techniques that deliver commercial insight wit

In your role as a Business Intelligence & Insights Specialist, you will manage a portfolio of customers from intake through production to ensure that they receive reporting that provides efficiency, transparency, and actionable insights. Named the business’ “Most Innovative Team” in 2020, this

A leading UK firm in industrial distribution is seeking a Senior Insight Analyst to influence decision-making across various business functions. This role, based in the West Midlands, involves utilizing data analysis and Microsoft technologies like Power BI to drive insights on pricing and operation

In your role as a Business Intelligence & Insights Specialist, you will manage a portfolio of customers from intake through production to ensure that they receive reporting that provides efficiency, transparency, and actionable insights. Named the business’ “Most Innovative Team” in 2020,

Advertising Compliance Manager – Kent – Full Time, Office based.Responsible for a wide range of compliance and regulatory policies.Ensuring all advertising materials (including web, email, print, TV and video) comply fully with the relevant advertising standards, including the CAP and BCAP Codes

Insight Global is looking for a Salesforce Developer that will be responsible for designing, developing, testing, and deploying custom Salesforce solutions, with a focus on Salesforce Experience Cloud, Sales Cloud, and Service Cloud.

Insight started in a garage in 1988, and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are looking for an AWS Associate Consultant to be an integral part within the relevant Insight services delivery t

Provide insights on cash flow, aging reports, and collections performance to senior management.

A leading UK Fire and Rescue Service is seeking a Data and Information Analyst to join their team.The successful candidate will analyze and interpret data, ensuring it supports effective decision-making and complies with data protection legislation.Experience in data analysis, effective IT skills, a

A leading insurance firm in the UK is seeking a Household Insurance Account Handler to join their Personal Lines team.This client-facing position requires guiding clients through the sales process, handling renewals, and ensuring accurate policy processing.The ideal candidate will have strong commun

Direct message the job poster from Insight International (UK) Ltd.

Ensure relevant insights and data are accessible and used to inform client experience design decisions at pace, through thorough insight aggregation, workshops and co‑creation activities with clients and stakeholders, and the creation of artifacts that build client empathy. The role requires a ble