Required to develop and implement policies and procedures to deal effectively with customer requirements and complaints Provide feedback to internal teams based on customer concerns and suggestions for product and service improvements. Develop and implement customer care strategies to improve customer satisfaction and retention. Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Prepare regular reports on customer service metrics and present findings to senior management. Ensure that the customer care team is fully trained in using support systems to their full potential.
JOIN OUR FAMILY We may be brand new, but our hotel the ibis Styles Paignton is already building a reputation for it's exceptional service, stunning seaside location, and commitment to creating memorable experiences for our guests. At The Mercure and the Ibis Styles Paignton we are managed by RBH management. We believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... At our hotels, we believe in fostering a supportive and inclusive work environment. We provide ongoing training, career development opportunities, and a chance to work alongside a passionate team dedicated to delivering exceptional service. A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT IBIS STYLES PAIGNTON What you'll be doing... Reporting to the Multi site front office manager and Multisite assistant front office manager, you can expect your working day to include the following. Managing and training the Concierge associates, Night Manager, and front office team. Managing the daily shift process, ensuring all team members adhere to standard operating procedures. Ensuring the team are resolving customer issues, complaints, problems in a quick efficient manner to maintain a high level of customer satisfaction and quality service. Ensuring all cash / credit card handling procedures are adhered to at all times. Ensuring the front desk provides a professional and friendly service for customers. Dealing with customers, including handling complaints when they come to the desk. Front line liaison for any hotel emergency, liaising with appropriate departments and authorities. Scheduling Front Office rotas. Liaising with other department heads and leaders. Maintaining and exceeding Front Office goals. Coaching and developing the team to achieve the hotels vision and goals and the teams personal goals. Managing projects and policies (including ensuring compliance with all Front Office policies, standards and procedures) Ensuring exceptional customer service is at the forefront of the hotel. WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Front office supervisor, you will need the following qualities and skills. Experience in a similar role within a hotel environment. Pleasant, positive, welcoming and guest-focused demeanour with a can-do attitude. Excellent interpersonal skills. Ability to lead and motivate a team. Flexible & adaptable to different working conditions & hours. Forward thinking & promotes new ideas. Oral & written fluency in English. Additional language will be considered a plus. Be motivated & a self-starter. Knowledge of Opera PMS desirable. Commitment to Westin values and beliefs. Effective training skills & interpersonal capabilities. Must be able to complete various shifts which include 06.45 - 15.15 or 0900-1800 or 1430 - 2300 WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year Training and Career progression opportunities Recommend a Friend Scheme Employee of the Month/ Year Gratuities and Service charges paid Discounts in supermarkets and days out To learn more about our full benefits package, to watch our employee benefits video. £12.37 per hour EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact . #LifeatRBH £12.37 - £12.37 per hour A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT IBIS STYLES PAIGNTON What you'll be doing... Reporting to the Multi site front office manager and Multisite assistant front office manager, you can expect your working day to include the following. Managing and training the Concierge associates, Night Manager, and front office team. Managing the daily shift process, ensuring all team members adhere to standard operating procedures. Ensuring the team are resolving customer issues, complaints, problems in a quick efficient manner to maintain a high level of customer satisfaction and quality service. Ensuring all cash / credit card handling procedures are adhered to at all times. Ensuring the front desk provides a professional and friendly service for customers. Dealing with customers, including handling complaints when they come to the desk. Front line liaison for any hotel emergency, liaising with appropriate departments and authorities. Scheduling Front Office rotas. Liaising with other department heads and leaders. Maintaining and exceeding Front Office goals. Coaching and developing the team to achieve the hotels vision and goals and the teams personal goals. Managing projects and policies (including ensuring compliance with all Front Office policies, standards and procedures) Ensuring exceptional customer service is at the forefront of the hotel. WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Front office supervisor, you will need the following qualities and skills. Experience in a similar role within a hotel environment. Pleasant, positive, welcoming and guest-focused demeanour with a can-do attitude. Excellent interpersonal skills. Ability to lead and motivate a team. Flexible & adaptable to different working conditions & hours. Forward thinking & promotes new ideas. Oral & written fluency in English. Additional language will be considered a plus. Be motivated & a self-starter. Knowledge of Opera PMS desirable. Commitment to Westin values and beliefs. Effective training skills & interpersonal capabilities. Must be able to complete various shifts which include 06.45 - 15.15 or 0900-1800 or 1430 - 2300 RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.
Overview We are looking for a qualified Self-Employed International Psychotherapist to join our team and deliver expert mental health services to our clients. This role includes a private practice allocation support provided by GAC in Cambridgeshire. Your responsibilities will involve establishing a trusting rapport with individuals, couples, or groups, facilitating discussions that help clients express their feelings, thoughts, and behaviors. Additionally, you will assist clients in identifying effective coping strategies and implementing positive changes in their lives. You will support individuals dealing with issues such as depression, anxiety, stress, phobias, and various emotional or relational challenges, guiding them through their situations and helping them find avenues for transformation. The ideal candidate will be dedicated to empowering individuals to overcome obstacles and enhance their well-being through therapeutic sessions. This role includes a private practice allocation support provided by GAC in Cambridgeshire. Duties: - Facilitate one-on-one or group therapy sessions to support clients' mental health issues. - Create and execute customized care plans that meet the specific needs of each client. - Foster trust and rapport through effective communication with clients. - Employ IT systems to ensure precise documentation of client records and treatment advancements. - Demonstrate excellent listening skills, attention to detail, and the ability to connect empathetically with a diverse range of individuals Skills: - Strong communication abilities for effective client engagement - Skilled in using IT systems for documentation and treatment strategy - Capable of developing detailed care plans to meet clients' mental health requirements ** Experience:** A minimum of three years of relevant experience is necessary, along with the appropriate Psychotherapy qualifying certifications. ** Requirement:** Capability to finance Visa application fees independently . This role includes a private practice allocation support provided by GAC in Cambridgeshire.
JOIN OUR FAMILY Are you ready to embark on an amazing career in the hospitality industry? We may be brand new, but our hotel The Mercure is already building a reputation for it's exceptional service, stunning seaside location, and commitment to creating memorable experiences for our guests. With the imminent opening of our sister hotel The Ibis hotel, and as such to maintain our high standards, we're seeking passionate and dedicated professionals to join our team and help lead our Food and Beverage departments across both hotels. At The Mercure and the Ibis Paignton we are managed by RBH management. We believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... At our hotels, we believe in fostering a supportive and inclusive work environment. We provide ongoing training, career development opportunities, and a chance to work alongside a passionate team dedicated to delivering exceptional service. A DAY IN THE LIFE OF A FOOD&BEVERAGE TEAM MEMBER AT MERCURE PAIGNTON What you'll be doing... Attending to customers upon entrance To be responsible for restaurant, keeping buffets fully stocked with fresh dishes and clearing away dirty plates and cutlery. To be responsible for the cleanliness of all equipment used in the restaurant and ancillary areas. Taking food and drink orders from customers with a pleasant attitude Preparing drinks and serving them to customers in a timely manner Running food orders from the kitchen, verifying that they are correct, and serving them to customers To ensure that all guests are dealt with in a professional manner in accordance with company standards. WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... Experience in a customer facing role is preferred Ability to work in a fast-paced work environment and deliver orders in a timely manner Excellent interpersonal skills Customer-oriented approach Pleasant, bubbly personality - we are an enthusiastic, authentic bunch of individuals who truly care about teamwork and positive working environment! WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year Training and Career progression opportunities Recommend a Friend Scheme Employee of the Month/ Year Gratuities and Service charges paid Discounts in supermarkets and days out 20 years old and under £10.50 - 21 years old and over £11.44 per hour Zero hour contracts to fit around your flexibility To learn more about our full benefits package, to watch our employee benefits video. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact . #LifeatRBH £10.92 - £11.44 per hour A DAY IN THE LIFE OF A FOOD AND BEVERAGE TEAM MEMBER AT IBIS STYLES AND MERCURE PAIGNTON What you'll be doing... Reporting to the Food and Beverage Manager, you can expect your working day to include the following. • Attending to customers upon entrance • To be responsible for restaurant, keeping buffets fully stocked with fresh dishes and clearing away dirty plates and cutlery. • To be responsible for the cleanliness of all equipment used in the restaurant and ancillary areas. • Taking food and drink orders from customers with a pleasant attitude • Preparing drinks and serving them to customers in a timely manner • Running food orders from the kitchen, verifying that they are correct, and serving them to customers • To ensure that all guests are dealt with in a professional manner in accordance with company standards. We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Food and Beverage Team member, you will need the following qualities and skills: • Experience in a customer facing role is preferred • Ability to work in a fast-paced work environment and deliver orders in a timely manner • Excellent interpersonal skills • Customer-oriented approach • Pleasant, bubbly personality - we are an enthusiastic, authentic bunch of individuals who truly care about teamwork and positive working environment! RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.
As a Cook at Avocet Court Care Home, you will be responsible for ensuring the catering services and residential dining experience is of the highest standard and quality for our residents. About Avocet Court Care Home: Situated in a residential nook in Ipswich, our 115-bedroom Avocet Court Care Home is surrounded by beautiful gardens. As one of the top residential care homes, we provide exceptional standards of care. We’re proud to have an award-winning activities team and a newly refurbished café that is the heart of our home. We also have fantastic sustainability credentials, including solar panels and green initiatives to minimise our environmental impact. About the role: The Cook will be responsible for assisting the Head, Sous and Assistant Chefs to ensure the catering services and residential dining experience is of the highest standard and quality for our residents. Salary: £11.67 per hour. Shift Pattern: 35 hours per week, worked on a rota basis from Monday to Sunday. Home Location: Monmouth Close, Ipswich, England, IP2 8RS. Key Duties & Responsibilities: - To assist the Head, Sous and Assistant Chefs to ensure all regulatory and statutory requirements are met and company policies and procedures are adhered to. - To guide and lead the Kitchen Assistants when required to ensure their delivery of service is of the highest standard. - To assist the kitchen team to ensure any requirements from internal and external audits are actioned within the timescales required. - Ensure cleanliness of kitchen and hygiene standards is achieved and maintained. Training, Skills & Experience Required: - Experience within a similar position working within a kitchen environment is required. - NVQ Level 2 in Food Hygiene is essential. - Exposure to a care environment is desirable. - Excellent communication skills, with an enthusiastic and positive attitude. What we can offer: - Fully comprehensive induction. - Competitive salary, plus enhancements on bank holidays. - 28 days of holiday per year. - Free Blue Light Card & access to the Blue Light discount platform. - Refer a friend scheme. About Athena: Athena Care Homes are a family run business with seven homes across East Anglia. We have care homes in Peterborough, Cambridgeshire, Kings Lynn (West Norfolk) & Ipswich (Suffolk). Our aim is to be the provider of choice for our residents and the employer of choice for our team members. Our purpose is to create excellent quality homely environments with the highest standards of care, catering, housekeeping and activities. We aim to enhance the lives of our residents and enable them to enjoy life to the full as individuals in happy, comfortable and safe surroundings.
AC Hotel by Marriott Glasgow are expanding their team and seeking a Public Areas Cleaner! JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... A DAY IN THE LIFE OF A PUBLIC AREAS CLEANER AT AC HOTEL BY MARRIOTT GLASGOW What you'll be doing... Reporting to the Public Area Supervisor, the Public Area Cleaner will be required support the team in maintaining hygiene & cleanliness levels in all public areas of the hotel. Responsible for the cleanliness of the hotel's public areas at all times and work alongside the team to maintain HACCP standards. REQUIREMENTS: We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Public Areas Cleaner, you will need the following qualities and skills. Previous cleaning experience desirable but not essential. Flexibility in working hours as role includes mornings/evenings & weekends. Shift patterns can vary including 11pm finishes. Ability to work as part of a team or on own initiative WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family with Marriott Bonvoy Service charges each month Extra days holiday for your birthday Flexible working arrangements Pension Discounted Gym Membership Discounts for Supermarkets, High Street Retailers, and Cinema Tickets Team Social Events Employee Assistance Programme and access to counselling support Future opportunities to develop within hazel through. We actively encourage internal development and progression. Free meals on duty saving you over £1000 per year And more... To learn more about our full benefits package, to watch our employee benefits video. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact . #LifeatRBH Previous cleaning experience desirable but not essential. Flexibility in working hours as role includes mornings/evenings & weekends. Shift patterns can vary including 11pm finishes. Ability to work as part of a team or on own initiative RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.
Introduction At Fin2Go Ltd our premise for success lies in our strong foundations of policies and regulations that comply with the highest of ethos. We’re seeking a seasoned compliance manager to help us uphold our company-wide policies, in the most efficient and effective approach. The compliance manager role requires the candidate to be proficient in the developing and transitional compliance laws of the country. Working as a compliance lead, the candidate in question must take charge of curating policies and strategies and effectually transfer this knowledge to the employees. The compliance manager job involves high proficiency in some soft skills such as communication, organisational abilities, and strong interpersonal skills, as it involves liaising with different stakeholders, internally and externally. Objectives of this role - Monitoring the current policies and systems in place and ensuring that it complies with legal and regulatory laws - Train the employees on the laws and regulations, so there is no ambiguity in the compliance and risk for the jobs that they perform - Learn, unlearn and relearn the dynamic changing ecosystem of compliance and regulatory laws of the country - Report to, and liaise with the senior compliance manager and make decisions based on the guidance received by them - Curate and maintain control systems to identify and handle breaking of rules and any violations Responsibilities - Supervise all the business processes that involve compliance and regulations - Take timely actions to ensure compliance, both with national/local laws and internal policies of the company - Make reports and documentation on potential compliance risks, as a compliance risk manager - Establish and carry out proper training programs, so that the employees are aware of the laws and regulations they need to adhere to - Carry out investigations to find gaps in the current strategies, which involve compliance and rectify them as per the regulatory guidelines Required skills and qualifications - Bachelor’s degree in law, business administration, or a similar discipline - Prior experience working as a compliance manager or in a similar position - Proficiency in industry trends, laws, and regulations - Outstanding analytical skills and problem-solving abilities Preferred skills and qualifications - Experience in risk management or auditing - Exposure to curating, executing and monitoring compliance projects
We are looking for a linen porter with experience to work in a 5*hotel in central London. This position is starting on Monday, please just apply if you have the right to work full time in the UK and available to start ASAP.
We are recruiting part-time staff to work at BULLGOGI, a Korean restaurant in Notting Hill Gate. Part-time hours are from 17:00 or 18:00 until 23:00 on weekdays, with weekend shifts available. We can adjust your preferred hours/days as much as possible. We're looking for those who can work one or two days from Friday to Sunday. Hourly pay starts at £11.50, increasing to £12.50 after you're familiar with the job. Monthly tips and bonuses are available. We'll also consider increasing your pay based on performance, and training periods may vary based on individual capabilities. You'll receive a 30% discount at our other restaurants within the same company, including a Japanese restaurant (Maguro), other Korean restaurants (Gogi, Pochawa Grill, Bunsik), and a nail shop. Uniforms, meals, and personal lockers are provided. Paid leave complies with legal requirements, with full-time staff entitled to 28 days per year. we have a friendly atmosphere where you can enjoy working with international friends. We look forward to receiving your applications! - Greet and seat customers in a friendly and courteous manner - Present menus, make recommendations, and take orders - Deliver food and beverages promptly and accurately - Upsell additional products when appropriate - Collaborate with kitchen staff to ensure timely service - Handle guest inquiries and resolve any issues promptly - Maintain cleanliness and organization of the dining area - Qualifications: - Previous experience in a restaurant or hospitality setting is preferred - Strong communication and customer service skills - Ability to work well under pressure and in a fast-paced environment - Basic math skills for handling payments and transactions - Knowledge of food safety guidelines - Willingness to assist team members as needed - Join our team and be part of a dynamic environment where your skills and dedication will be valued.
The right candidate will join our team covering private clients, housing associations, large office developments and other public sector works in Central London. He will be responsible for the projects assigned to him/her and be experienced in carrying out repairs, installation, and surveys of internal and external drainage and associated plumbing systems.
Category Manager with experience in leading various public sector procurement procedures, strong understanding of the Public Procurement Regulations 2015, commercial contracts and excellent IT skills with good knowledge of current category platforms, is required to join a well-established housing association. SALARY: £55,075 - £63,500 pro rata+ Generous Benefits (see below) LOCATION: Hybrid working - Mostly remote/working from home, with occasional attendance at the office in Ealing (W5) JOB TYPE: Full-Time, 12 Month Fixed Term Contract WORKING HOURS: 35 hours per week, Monday - Friday JOB OVERVIEW We have a fantastic new job opportunity for a Category Manager with experience in leading various public sector procurement procedures, strong understanding of the Public Procurement Regulations 2015, commercial contracts and excellent IT skills with good knowledge of current category platforms. Working as the Category Manager, you will join the growing procurement team as they strengthen the group’s procurement function. Within this role, you will be supporting several transformation projects. As the Category Manager you will support the Head of Category / Procurement Business Partner in implementing category strategies, oversee contract implementations and develop and maintain supplier and customer relationships. DUTIES Your duties as a Category Manager will include: Supporting the Head of Category / Procurement Business Partner in implementing category strategies. Additionally, you will take ownership of various sub-categories, leading end-to-end tender projects, managing framework agreements, and handling other relevant projects Work closely with Head of Procurement Operations to enable a smooth transition to the new procurement regulations and contract management system Oversee contract implementations, attend review meetings with internal stakeholders to ensure supplier performance meets agreed SLA’s, and provide solutions to contract-related issues Develop and maintain supplier and customer relationships according to the agreed strategy for a specific category or sub-category, following best practice contract management models Effectively coordinate Category Management activities to achieve team objectives, including monitoring tasks within the ECM portal in D365 and P2P Support the management and reporting on supplier performance, taking corrective actions where necessary Identification of Continuous Improvement opportunities within the Category and Contract Management Collaborate with the wider organisation and colleagues to ensure a consistent and compliant approach to procurement and contract management CANDIDATE REQUIREMENTS Degree qualified (or equivalent) with a desire to undertake a CIPS qualification Experienced in leading various public procurement procedures coupled with a strong understanding of the Public Procurement Regulations 2015 and forthcoming Procurement Act 2024 Experience in working on procurement transformation Good understanding of commercial contracts and terms and conditions Excellent communication skills (written & verbal) with the ability to influence stakeholders Experience of pre and post commercial administration of contracts and managing supplier performance The ability to manage projects (qualification in Project Management is desirable, not essential) Excellent IT Skills - good working knowledge of current category platforms as well as MS Office applications BENEFITS 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Flexible working Investment in your learning and development The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. APPLY TODAY JOB REF: AWDO-C12570
Oita, Japanese Restaurant in Wood Green is recruiting experienced and professional Restaurant Floor Manager to assists in coordinating all Front of House operations. Position for 48 hours a week including all weekends. Skills required: - Currently working at Restaurant Management level - experienced in a fast-paced and high-volume restaurant - Have a good understanding of business operations - great customer service - excellent communication skills - problem solving - clean and organised - hard working and humble Rewards: - 28 holidays - 2 days off - 30% Discount on food when dining with friends or family - Meals on Duty - Job training and excellent internal growth opportunities - Flexible Schedules - 30% Discount at Green Rooms Hotel
Your Role: The front of house team is currently looking for a passionate Waiter/ Waitress to join our family, ensuring each guest is welcomed warmly, whilst making their time with us a memorable one by providing our guests with the finest food and beverages, accompanied by, friendly, efficient and flawless service throughout their experience. This vacancy sits within our newly opened 'SAMBAROOM' - Our new cocktail bar & private dining room located on the 39th floor of London’s Heron Tower. Your Rewards: As a Waiter/Waitress we don’t just give you a job you love, we like to reward you for all your commitment and dedication at work, these benefits include: - Highly competitive salary - 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA® or Duck & Waffle restaurants - 28 day’s holiday allowance - Complimentary meal and drink during shifts - 'Refer-a-friend’ cash incentive scheme - Employee of the month rewards - Internal Training and career development - Pension Scheme – including employer contributions - Yearly Staff award ceremony and party Your Requirements: The Waiter/Waitress’s primary responsibilities are to exemplify uncompromising hospitality with courteous and efficient service to guests throughout their dining experience. The Waiter/Waitress takes orders, answers questions about the menu, sells the restaurant's food and drinks, takes payment, and communicates orders with the kitchen staff while maintaining a warm and friendly demeanour. As a Waiter/Waitress we would love you to have: - Experience working as a Head Waiter/Waitress or Waiter/Waitress in a similar fast-paced environment will be tested at trial/interview stage - Good English language communication skills are required - Drink lounge/ bar experience and PDR preferable. - Must be fine with late finishes. - Flexible availability, working any 5 days a week between Monday - Sunday - Deep respect for diversity and individuality - The ability to maintain set processes and standards - Your Restaurant: SUSHISAMBA celebrates the culture and cuisine of Japan, Brazil and Peru. The menus are a mix of new and signature dishes with an emphasis on bold flavours, the finest ingredients and artful presentations. SUSHISAMBA is operated by Sushi Samba Group, which oversees locations in Las Vegas, London, Edinburgh, Dubai, Doha & Bahrain.
CALLING ALL HOSPITALITY PRO’S We are looking for hospitality and service loving candidates with a passion for people, food and drink. Whether you are an experienced manager or a supervisor looking for their next step, we offer all of our assistant managers a training programme that can get you to General Manager level inside a year. THE GOOD STUFF... Flexible shifts - to fit around the other important things in life. Free meals and drinks when working. Love dining out? You'll love it even more with a 25% discount across all our bars. Structured training Plan and related £2kpa pay increase in your first year. 28 days holiday. 3 reviews a year with your Operations Manager. Development and career progression, 80% of all our management roles are filled internally. Length of service awards. Annual AGM for all our Assistant Managers. An awesome referral scheme – Good people know good people. Advanced management training sessions in service, atmosphere management, financials and hospitality standards. Uniform provided. Excellent tronc renumeration. Ever changing offering with premium products. Bonus opportunities. Paid breaks. WHAT WILL I BE DOING? As a key player in the management team, you will assist the General Manager in recruiting, training, and coaching your team. Creating an amazing experience for our customers. Service and standards are your number 1 priority. Thereafter managing a hospitality business through stock takes, rotas planning and cost management. You will be responsible for maintaining our venues to the highest standards and delivering amazing results through people. SYSTEMS WE OPERATE Design My Night / Collins – reservations / events Access – tills / ordering / stock management S4 Labour – Labour / payroll / HR CPL - Training We will train you on our systems, experience not essential. WHO ARE WE? Albion & East operates upscale urban bars with wood-fired artisan pizza. Cocktail bars and banquet halls of old reclaimed decadence, offering coffee and hot-desking by day, cocktails and pizza by night for the revellers, and an Italian feast for those seeking weekend brunch. We distil our own small batch gin at each site and offer gin blending & cocktail masterclasses for good measure. WHAT’S THE DEAL? 48h per week. Starting Salary £29,500pa Increase of +£2kpa in year 1 on completion of your training. Service charge which averages between £4,000 to £6,000pa (uncapped) Total package between £35kpa and £ £37kpa. 5 things we ask from everyone Be nice Tell the truth Do what you say you are going to do Be available Say hello and goodbye
LSL Capital is a collection of design-led restaurants that are the culmination of years in luxury hospitality. Every little detail in our venues reflects the founders’ shared passions - food, fashion, travel, and art - creating incomparable dining experiences in unforgettable spaces. Who We’re Looking For: We're on the hunt for a Marketing Coordinator who thrives in a fast-paced environment and has a knack for creating engaging visual content. In this role, you'll work closely with the senior team to develop and implement marketing strategies and campaigns that align with our brand's unique voice and objectives. You'll be instrumental in executing marketing campaigns and supporting day-to-day marketing activities. Your responsibilities will also include coordinating and posting on our social media channels, monitoring the performance of our campaigns, and providing insightful suggestions for improvements. Additionally, you'll support the planning and execution of events and promotions to drive customer engagement and brand loyalty. Collaboration is key in this role, so you'll work closely with internal teams and external partners to ensure our messaging is consistent and cohesive across all platforms. You'll also manage and update content on our website and other digital platforms, keeping everything fresh and up-to-date. What You’ll Bring: - A flair for design, with experience in Adobe Creative Suite (InDesign, Illustrator, Photoshop). Bonus points if you're familiar with After Effects and Premiere Pro. - A solid understanding of the latest design trends, principles, typography, layout composition, and illustration. - Strong organisational and time management skills, with the ability to adapt to changing priorities and thrive in a dynamic work environment. - Excellent communication skills for interacting with both internal and external stakeholders. - Familiarity with Mailchimp and HTML is a plus. Why You’ll Love It Here: This role is perfect for someone with a passion for hospitality marketing and a keen eye for design. You'll have the opportunity to collaborate with a senior team and our founder, contribute your ideas, and make a real impact on our marketing efforts. Plus, you’ll get to enjoy some fantastic perks, like employee discounts at our top-notch restaurants in Mayfair. Ready to join a fun, forward-thinking team and take your marketing career to the next level? We’d love to hear from you! Apply today and let's create something amazing together.
The Barrel Vault Pub in St Pancras International. Interested in Joining a fantastic team in a fast paced environment with good opportunities to progress! £13.97 PH (Weekly paid + bonus) Job role includes preparing food, making dishes to company spec. Cleaning tasks assisting kitchen team and managers to provide fast and great standards at all times. Must have -National Insurance Number -UK bank account -Passport/ID card
We are a food service company looking to expand our current range of products to our customers as well as identifying new business opportunities with new customers. Duties: Conduct market research to identify new business opportunities, emerging markets, and customer needs. Identify and reach out to potential clients to expand the customer base. Build and maintain relationships with both new and existing customers. Develop and implement effective sales strategies to meet business development goals. Collaborate with the sales team to create tailored sales proposals. Negotiate contracts and agreements with clients to secure favourable terms. Work with internal teams to ensure client needs are met and projects are executed effectively. Prepare regular reports on business development activities and sales performance. Attend industry events and conferences to represent the company and expand its network. Assist in the development of long-term strategic plans for sustained growth.
Focus Micro Systems are an in house software development company who develop software for the property sector and have been dedicated in doing so for over 40 years. We have developed property management software packages to support Letting Agents, Estate Agents and Business Transfer Agents. Whatever the property agencies require, we have the software package waiting for them. We currently have an exciting opportunity for you to join our team as a Software Support Technician working onsite at our office in Oxford. You will be responsible for providing support to our clients who use our property management software where you will be answering queries, resolving technical issues, and ensuring that our clients receive the highest level of service. Across our cloud platform we have over 7000 active users who you will be supporting. To be successful in this role, you should have excellent communication skills, strong customer-service orientation, and an interest in problem solving. This role is based entirely in our Oxford office. Required Key Skills: · Excellent communication skills and a professional polite phone manner · Good time keeper · Passion for problem solving · Ability to work as part of a team · Willingness to learn our software packages with the goal of running training sessions · Confident in a training environment – i.e. receiving training from colleagues and delivering instruction to groups of customers either remotely or on-site · Excellent understanding of all Microsoft products including: o All Windows operating systems o Word o Excel o Outlook · Strong numeracy skills including the ability to compile and analyse statistical data in different formats. · Ability to write SQL queries · Knowledge of Microsoft SQL Server · Knowledge of Microsoft Azure services · Ability to ensure all relevant data is captured in our ticketing system / internal CRM Additional Skills Desired: · Knowledge of Windows Server Networking including Active Directory, Group Policy and DNS · Experience across firewalls, network troubleshooting, hypervisors and backup’s · Advanced SQL knowledge including creation of complex stored procedures, queries, scripting and indexing · Ability to deliver high quality testing services across an array of different projects, creating logs and screenshots to document testing phases and defects · Report bugs and errors to development team Within your role you will have the opportunity to develop further into: · Client Training – In House & On-Site · Carrying out Demos and running Webinars · Software Testing · Product Design · Manual Writing · Social media campaigns Lots of potential for future career progression and personal development.
We are looking for a talented Pastry Sous Chef to join our team here at Zuma. Our Pastry Sous Chefs are passionate, hands on and inspiring, supporting the team to consistently deliver the highest quality dishes. As Zuma Pastry Sous Chef you will be committed to operating at the highest level and consistently encourage the rest of the team to do the same. A career in Azumi, whether in management, culinary, or service, rewards individuals who have a deep respect for learning and a commitment to being better than we were yesterday. We seek people who choose high standards as a guiding principle and who are fulfilled by working together as a true team that becomes family. You’ll have the opportunity to be a part of something from the very beginning. The Benefits We take great pride in giving the best experience to our customers through excellent service and quality. We equally take pride in how we reward you for all your hard work. We know that we can’t do this without you! To celebrate your journey with us, we have created some of the best benefits. Some of the perks of working for us at Azumi: World-class in-house training: we want you to have all the tools to be the best Opportunity to travel the world with our five incredible worldwide brands Lifeworks – make great savings on things like shopping, restaurants, travel and health and wellbeing Long service award to show that we love having you around! Exciting In-house incentives. Continued education opportunities Annual time off starts at 28 days (inclusive of holidays) annually. However, the longer you stay with the business, the more time off you earn. Travel season ticket loan Family meals on shift. Who doesn’t want delicious meals daily? Staff Discount across ZUMA, ROKA, Oblix & INKO NITO Cycle to work scheme – keep fit and save money on travel, what’s not to like? The requirements Previous experience in a similar high-end restaurant as a Pastry Sous Chef or Head Chef Proven ability to lead and inspire a large team Previous experience in Japanese cuisine (preferred but not required) Eager to learn and develop both yourself and your team Excellent attention to detail Ability to multi-task Who you will partner with: Working in partnership with our Global Executive Pastry Chef, Executive Chef & Head Chef of Zuma to deliver the exceptional standards of service expected from our kitchen. Life at zuma zuma is full of life and energy, and our teams work hard to ensure our guests receive the best service possible. We have high standards and we ask you to work hard to meet them. We are a company that thrives on the passion, energy and commitment of its people. Alongside world class training and development, and the ability to always have a voice within the company, in any role, at any level, means you really can really forge a career as individual as you are. Are you ready? Join our team, start your story today. Required skills: Passion for Japanese Cuisine, Team work, Pastry Education Competitive Salary plus bonus Azumi is an unrivalled collection of restaurants, including Zuma, ROKA, Oblix, INKO NITO and Etaru. Our international family spans 27 locations across the globe. We are passionately driven to make dining out a magical experience. Our visionary group of restaurants, is the creation of our co-founders, Rainer Becker and Arjun Waney. With passion, determination and the love for what they do, they began the Azumi journey with the opening of Zuma London in 2002 – seamlessly followed by the opening of Roka in 2004. When you work with us, everyone is valued for the part they play. We look after each other and champion your strengths. Bring your enthusiasm, your dedication, your work ethic.... the rest we can teach you. With career paths unique to you, we are committed to offering you a journey that is ‘authentic but not traditional’. As a diverse community, with venues spanning the globe, there is a destination for everyone - allowing you to define your own career pathway.
Head Pizza Chef Up to £17.25 per hours Ciao! Franco Manca, the Neapolitan sourdough pizza restaurant is looking for a Head Pizza Chef for our pizzeria in Peterborough Our menu has just 10 pizzas but since our 2008 opening in Brixton’s market, we have created an amazing reputation for producing the best Neapolitan sourdough Pizzas. We have over 72 restaurants in the UK with plans for a further expansion with possibility of career growth and personal development. We also offer our Head Pizza Chefs: • Potential Bonus based on internal audits • 4-week initial training • 48 hours per week/28 paid holidays • Ongoing personal growth and development with our Franco Academy • Free yummy pizzas on shift • Uniforms provided and laundered • Pension Scheme • Annual Social events and Days out • Staff discount when dining in any Franco Manca and sister restaurants • Employee referral bonus scheme • Team competitions and personal rewards • Fun work environment The Head pizza chefs we are looking for will: • Have experience of leading a team of pizza chefs and working with a wood fire oven • Be capable of maintaining high health & safety and hygiene standards
We are looking for a talented Pastry Chef to join our team here at Zuma. Our Pastry Chefs are hardworking, dedicated and strive to deliver the superior level of customer service that we are known for. Zuma Chefs are confident working at a fast pace whilst maintaining Zuma’s high standards. The requirements Previous experience in a similar high-end restaurant as a Pastry Chef Ability to multitask Excellent communication skills Great team player A keen interest in Japanese cuisine The Benefits We take great pride in giving the best experience to our customers through great service and quality. We ask you to work hard so we want to reward this. We know that we can’t do this without you! To celebrate your success, we have created some of the best benefits around. To name a few: Through our world class in-house training we honour the mastery & give you the tools to succeed Long service award to show that we love having you around! Exciting In-house incentives Make your money go further with season ticket loans, various discounts & cash-back opportunities Embrace the energy & take the opportunity to travel the world with our five incredible brands Family meals on shift 50% Staff Discount across Zuma, Roka, Oblix & Inko Nito globally Referral bonus up to £500 Support your health & wellbeing through our employee assistance program, dental insurance & health assured's network of physical and mental health offerings Are you ready? Join our team, start your story today. Required skills: Passion for Japanese Cuisine, Pastry Education, team work Azumi is an unrivalled collection of restaurants, including Zuma, ROKA, Oblix, INKO NITO and Etaru. Our international family spans 27 locations across the globe. We are passionately driven to make dining out a magical experience. Our visionary group of restaurants, is the creation of our co-founders, Rainer Becker and Arjun Waney. With passion, determination and the love for what they do, they began the Azumi journey with the opening of Zuma London in 2002 – seamlessly followed by the opening of Roka in 2004. When you work with us, everyone is valued for the part they play. We look after each other and champion your strengths. Bring your enthusiasm, your dedication, your work ethic.... the rest we can teach you. With career paths unique to you, we are committed to offering you a journey that is ‘authentic but not traditional’. As a diverse community, with venues spanning the globe, there is a destination for everyone - allowing you to define your own career pathway.
Role Purpose: - You are a catering customer experience professional. You will welcome and engage our customers with warmth as they enter your space and ensure they receive an experience that is exciting, exceptional, and inspirational at all times, before bidding them farewell on departure. You will lead the shift and each service and support your team as you work alongside them to deliver impeccable table and event service. - You will be a role model of service and physical appearance standards and be resilient and approachable. You will enjoy being the centre of attention, be a perfectionist when it comes to quality and service and thrive with the responsibility of supervising a team Key Responsibilities: - To organise and supervise all aspects of the restaurants daily shift and ensure all service points and food service hosts are looking their best and ready for business as required - Supervising the process of preparing and delivering a high standard food and drink service and experience to our guests. - Ensure the drinks offer is on trend and enticing - Ensure the team members know their responsibilities for the shift, and support the team to achieve them - To plan, organise & deliver all bespoke catering events held within in the Beacon. - Own the restaurant bookings & reservation system, ensuring customer queries are responded to quickly and efficiently - To prepare and deliver daily service briefings that are informative, motivational, and inspiring - Provide and support a clear line of communication between all team members, both FOH and BOH - Oversee the standard and quality of all food & drink; you and the service team will serve as the final quality check for everything that is served and delivered to our customers. If it isn’t right, we change it! - Create weekly rotas, ensure timely and accurate completion of reporting, and support with other administrative tasks as required - To drive a ‘One Team’ Culture, positive collaboration with the Foodhall supervisor through sharing and developing food service team Health & Food Safety: - Act as a food safety and health & safety champion at all times, ensuring compliance as required - Ensure the timely reporting of all risks. Support the proactive completion of corrective action plans emanating from site inspections, audits, and risk assessments. - Report to your line manager any risks, hazards, and PPE shortfalls - Ensure team are aware of all menu content allergens to protect customers at all times - Carry out checks to ensure compliance on all labelling (FOH and BOH) and menus People – Our Most Important Asset: - Support the delivery of regular training sessions around: service, standards, selling, and creating moments, as well as any other modules as required by the Company - To support the induction and training of new joiners and upskilling of existing team members. - To promote ISS as the employer of choice through an effective, proactive recruitment process ensuring that cross account relationships allow for internal progression and development - Carry out job chats, return to work chats, and other people-led processes as requested - Ensure the team have the right tools for the job! To do this you will support the management team to ensure accurate SOPs are in place, and regularly feedback on what works and what doesn’t. - Show recognition and appreciation! Utilise reward schemes for team members both in and outside of your team who deserve praise and thanks. - To promote the Health and Wellbeing of staff by ensuring that working conditions and rotas are supportive of this, and promoting an “open door” policy to support team with any challenges they may be experiencing - To champion company wellbeing, CSR and engagement initiatives. Support the timely and fair completion of HR and disciplinary processes Financial: - Provide input/support to identify sales growth and cost saving initiatives to work towards financial targets by means of proactive marketing strategies - Lead the way in driving sales and upselling of drinks, sides, starters, desserts etc - Financial administration – understanding and adherence to financial procedures - To carry out weekly stock checks, placing orders and other financial control procedures as required - Skills, Experience and Attributes: - 2 years’ experience of working in a good standard restaurant operation - Minimum 2 years’ experience in a high-end food service supervisory role - Must be IT literate and possess excellent written and verbal communication skills - Must be able to identify and resolve issues and challenges to meet and exceed the expectations of our client - Personal license holder - desirable Job Types: Full-time, Permanent Benefits: - Company pension - Discounted or free food - Employee discount Schedule: Day shift - Monday to Friday Experience: Supervising experience: 2 years (preferred) Restaurant management: 3 years (preferred) Bar management: 2 years (preferred) Licence/Certification: Driving Licence (preferred) Work Location: In person Expected start date: 23/09/2024
We are seeking a dynamic Lettings Manager to join our team at Pisoria, based at our office on Roman Road, East London. As the Lettings Manager, you will oversee the performance of the lettings team, ensuring a high occupancy rate across our portfolio, and managing various aspects of the lettings process. Pisoria is a professional, forward-thinking property agency specialising in high-quality, fully managed flat-sharing accommodation. We are looking for an individual eager to take the next step in their property career, joining our team in Bethnal Green. This role is ideal for someone looking to progress their career in the property sector to a managerial level, with an opportunity to gain exposure to property investment, development, lettings, and management. The successful candidate will engage in a broad range of property related activities. The Lettings Manager role will involve a balance of office-based and on-site duties, including: Key Responsibilities: Lettings & Marketing: Overseeing property marketing, conducting viewings with prospective tenants,External agents hiring and closing lettings deals. Developing strategies to maximise occupancy rates, minimise void periods, and optimise rental income. Tenant Management: Handling a wide range of tenant issues, from check-in/check-out queries to rent arrears, tenant disputes, and occasionally organising legal actions such as Section 21/8 notices. Contract Management: Create and distribution of tenancy agreements, ensuring contracts are sent out accurately and promptly to all parties involved. Managing contract renewals and ensuring all documentation is compliant with current regulations. Account Management: Performing weekly rent and deposit reconciliations, preparing monthly landlord statements, and assisting accountants with transaction-related queries. -Systems Management: Developing and streamlining internal processes to improve staff efficiency and overall workflow. - Problem Solving: Adopting flexible and proactive solutions to address a wide range of issues that may arise with tenants and properties. Team Leadership: Hiring and building a high-performing lettings team, motivating staff to meet targets and deliver exceptional service. Leading weekly briefing sessions, contributing to weekly team meetings. Essential Skills & Experience: - A minimum of 2 years' experience in Lettings, ideally within a flat-sharing agency. - Strong knowledge of sales techniques with the ability to lead and motivate a team of negotiators. - Proven track record of meeting and exceeding sales targets. - Excellent problem-solving abilities. - Strong written and verbal communication skills. - A genuine passion for career development in the property industry. - Ability to prioritise and manage a busy workload effectively. Desired Skills & Experience: - Minimum 2 years of experience as lettings negotiator/lettings manager, ideally within a flat-sharing agency. - Experience in letting properties within Tower Hamlets or other London Boroughs. What We Offer: - Salary: £26K plus commissions - 29 days holiday per year (including bank holidays) + 1 additional day of annual leave for every year of service. - Excellent opportunities for career progression and personal development. - Company pension scheme. A driving licence is not required. Working Hours: 40 hours per week, arranged flexibly during office hours: - Monday – Friday: 9am – 6pm - Saturday: 10am – 3pm (Typically worked as either five 8-hour days, or four 8-hour days and two half-days, with a 1-hour daily lunch break.)
Location: Canary Wharf, London Wage: £13.50 per hour Company: International Banking Firm Are you an experienced and efficient Kitchen Porter looking for an exciting opportunity in a fast-paced environment? Key Responsibilities: Maintain a high level of cleanliness and hygiene in the kitchen area. Ensure all kitchen equipment and utensils are cleaned and sanitized. Assist with basic food preparation tasks. Manage and organize kitchen inventory. Work in a fast-paced environment, supporting the kitchen team as needed. Requirements: Proven experience as a Kitchen Porter in a fast-paced setting. Strong organizational skills and attention to detail. Ability to work efficiently in a team. Flexibility to work daytime shifts predominantly, with occasional evenings for special events. Availability Monday to Friday, with the possibility of overtime. Contract Details: Hours: Daytime shifts with occasional evening events Wage: £12.50 per hour This is a unique opportunity to join a prestigious international banking firm in Canary Wharf. If you are a dedicated and experienced Kitchen Porter seeking a challenging role with the chance to showcase your skills, apply now! Job Type: Zero hours contract Salary: £13.80 per hour Benefits: Company pension Schedule: Monday to Friday Work Location: In person