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Welcome to FCMS! Post: Care Coordination and Virtual Care Service Operational Specialist Pay: £15.30 Per Hour Hours: 32 hours per week This role requires the successful candidate to be flexible as some of the hours will need to be worked during the evenings and weekends Accountable to: CATs Lead Base: Newfield House Blackpool Closing Date: 19 th April 2026 (Interviews to be held 24 th and 27 th April 2026) * Please note that our roles are not being considered for sponsorship at this time* Overview of Role: The Care Coordination and Virtual Care Operational Specialist is a new role in FCMS. Using experience and knowledge of service delivery, alongside the Operational Manager, you will be responsible for the smooth running of our services on a routine basis, with visible management and leadership of service delivery teams. The Care Coordination Hub Operational Specialist will be mainly responsible for supporting the Care Coordination Hub, however, will also be required at times to support the wider services within the Virtual Care services, supporting the Virtual Care Operational Manager in providing our staff the correct environment (physical and non-physical) to deliver exceptional healthcare. With a focus on day-to-day service provision, you will ensure that the Care Coordination hub is able to meet the demands of commissioners (KPIs and Quality) the volatile, unpredictable nature of Urgent and Emergency Care (capacity & demand Management) and the expectations of patients. Day to Day Duties to include, but not exhaustive : To provide compassionate, effective, and visible management and leadership to the Care Coordination hub team and supporting the wider Virtual care services/ To ensure good people management practices and that effective & supportive team-working is felt across the Virtual Care business unit. To role model a learning and coaching culture based on openness, learning and continuous improvement that supports continuing personal development. To encourage staff members to take personal responsibility and ensure they have the necessary autonomy to deliver excellent healthcare services in a busy high-pressure environment. To be responsible for the day-to-day support of the Care Coordination hub and wider services. To support the Care coordination team on a day-to-day basis with knowledge and expertise of software, system and equipment use. To work closely with shift managers to ensure that patients journeys are quick and effective. To be part of a network of staff providing senior management on call cover in the out of hours period on a rotational basis, including supporting at weekends & bank holidays on a rotational basis To work with the CATs Lead and Virtual Operational Manager to ensure that the Virtual business unit meets (as a minimum) national standards, contractual obligations and KPIs, and where this is not achieved plans are created, actioned and monitored to ensure compliance. To work alongside the CATs Lead, Virtual Operational Manager and Place Based Care colleagues to ensure that where commissioned services span both Business Units that delivery is seamless and supportive of each other, and patient journeys are safe, quick and cost effective. To contribute and knowledge and skill to staff planning ensuring rotas are appropriately staffed and that on the day and short notice issues that affect capacity are managed in real time to minimise impact on service delivery. To contribute knowledge and skill, working with the Virtual Operational Manager and Business Intelligence Team to develop (and use) operational dashboards that can be used to understand the operational activity of the department, that aids operational management and planning. To contribute knowledge and skill, working with the Virtual Operational Manager and Business Intelligence Team to ensure KPI and Quality data and reports are produced on time and are an accurate reflection of the work undertaken. To continually assess our service processes, policies, and procedures to ensure that improvements or efficiencies are continually identified, and changes are made to improve service delivery or organisational performance where appropriate. To work with Virtual Operational Manager and CAS staff so that we can evidence the positive impact, clinical and non-clinical of the work we do. To contribute operational expertise and service knowledge to the development of organisational transformation. To work with the wider organisation to continually develop our service offer; ensuring patient journeys are continually enhanced, operational efficiencies gained, or clinical quality is improved through technological, operational, or human improvement. To work with the wider organisation to implement new technologies or processes, supporting the roll out and mobilisation phase of projects or new business, supporting a smooth transition to business as usual. To ensure good communication and coordination with wider health and social care communities, including (but not exclusive) ICB, NWAS, YAS, UCR teams, EDs, SDEC, tertiary centres, PCNs etc, supporting our reputation as a reliable deliverer of care. To support the training of new staff and ongoing personal development. To actively participate in Clinical Governance processes, including: all clinical audit, complaints SUIs, reporting of incidents and near misses To oversee the ordering of inventory, and management of supplies to support the day-to-day delivery of services. To be to work with the Virtual Operational Manager in managing the department budget. To contribute operational knowledge and expertise in the development of annual budgets. To have the ability to flex with an emergent corporate strategy that will constantly be influenced by external factors and political changes. The above list of duties and responsibilities is not intended to be fully comprehensive and may be amended to take account of changing circumstances or requirements following consultation with the post holder. Our key expectations are: Self-awareness Living authentically Adaptability- Being ready to adjust depending on the situation Openness What you see is what you get Positivity with a real sense of being able to strive for the impossible Generosity of spirit- Everyday should be an opportunity to act with kindness Ability to have fun Taking the role seriously, whilst being yourself Our Why:To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next. Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA: Fun:People rarely succeed unless they are having fun. Happiness is healthy! Awesome:We arent here to be average, were here to be awesome! Humble:Were here to make a difference to the lives of others, NOT to see how important we can become Brave:We challenge the norm. We have the courage to get the difficult jobs done Oompf:We have natural oompf! Its infectious! Go-getting:We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity Come and be a part of our amazing team! We offer NHS Pension Cycle to Work Scheme Career Development Opportunities Attendance Bonus Staff Benefit Scheme Free Tea & Coffee Eye Care Contributions Disability Confident Employer- As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy DBS -This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For Driver positions you will also be required to undertake a Driver check. Person Specification Qualifications Essential Equivalent training in administration Desirable Evidence of further study Educated to GCSE/O Level standard including English Language and Mathematics Experience Essential Experience of working with IT systems Administrative experience Telephony experience Experience of working in an office environment Desirable Experience of working within a healthcare setting, and knowledge around patients and individuals that are vulnerable in society. Experience of Adastra and/or other clinical systems Experience of working with Clinicians Skills, Knowledge & Competencies Essential Information Governance understanding and awareness. Effective communication skills, both verbal and written Sound working knowledge of Microsoft packages including, Word, Excel, and email. Desirable Administration qualifications Other Essential Being able to work with our corporate values Enthusiastic and positive Approachable Team Player Always aims for excellence Ability to produce creative solutions to issues The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staffto share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. TPBN1_UKTJ

Health, Safety & Environmental Manager HSE Manager Up to £45,000 DOE Blackpool Are you passionate about creating safe, sustainable, and compliant workplaces? Do you thrive on making a real difference and influencing a positive safety culture? We're looking for an experienced HSE Manager to lead health, safety, and environmental initiatives across our UK operations. Why This Role is Exciting: Lead the charge in shaping a strong safety culture across multiple sites. Be the go-to expert, providing advice and guidance to senior management on all health, safety, and environmental matters. Drive strategic HSE initiatives that have a tangible impact on people, processes, and the environment. Work collaboratively with teams, engaging directly with the workforce to promote safe working practices and embed HSE excellence.What You'll Do: Ensure compliance with UK health, safety, and environmental legislation, ISO14001, and ISO45001 standards. Maintain a visible presence on-site, proactively engaging teams to improve safety behaviours. Lead and deliver the HSE strategy across multiple UK locations. Prepare reports and provide insights on safety performance, accidents, RIDDOR, environmental incidents, and KPIs. Organise and deliver HSE training programs to upskill the workforce. Chair and contribute to Health & Safety and Environmental committees and management review meetings. Collaborate with Occupational Health providers to support site-specific health surveillance.What We're Looking For: NEBOSH Diploma, Environmental Health and Safety qualification, or equivalent. Experience in HSE management roles with a proven track record of delivering results in a manufacturing environment. In-depth knowledge of HSE legislation, ISO standards, and KPI-driven safety performance. Confident communicator with strong stakeholder management skills. Highly organised with the ability to prioritise and influence at all levels.What You'll Gain: A pivotal role where your decisions and initiatives directly protect and empower people. The opportunity to lead innovative safety programs across multiple sites. A platform to shape culture, influence leaders, and drive sustainable HSE excellence.If you're ready to make safety and sustainability your mission, we want to hear from you. Step into a role where your expertise will be valued, your voice will be heard, and your impact will be real. At Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions. We recruit for companies that operate in the following industries: Defence Equipment, Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy. Our commitment: Equal opportunities are important to us. We believe that diversity and inclusion at Morgan Ryder Associates are critical to our success as DE&I positive company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. Please note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes