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  • CANTONESE/ MANDARIN SPEAKING FUNERAL ARRANGER
    CANTONESE/ MANDARIN SPEAKING FUNERAL ARRANGER
    8 days ago
    Full-time
    London

    We are an independent local family owned funeral directors established since 1881. We use our expertise gained from generations of experience, to provide guidance, care and outstanding personal service to families at a difficult times. Due to our success, we are currently seeking another member for our Team. You must be A Cantonese/ Mandarin speaker, compassionate and detail-oriented with good computer literacy skills to join our team. You will be managing the niche/columbarium services, including the administrative work required, as well as assisting bereaved families in making funeral arrangements. Your computer literacy will be essential in managing digital records and coordinating various aspects of the columbarium services, as well as your funeral arrangements. If you speak Cantonese and/or Mandarin, have a strong commitment to providing exceptional customer service during sensitive times, along with good computer skills, we invite you to apply. Responsibilities: • Meet with bereaved families to discuss funeral arrangements and guide them through the process with empathy and professionalism., • Assist families in selecting appropriate funeral services, including caskets, and urns., • Utilise computer software and digital tools to maintain accurate records of funeral arrangements, customer preferences and financial transactions., • Travel to and from embassies to submit or collect relevant documentation., • Collaborate with the other company’s departments to ensure that all aspects of the funeral run smoothly., • Assist with general office duties, such as answering phone calls, scheduling appointments and responding to inquiries., • Maintain a professional and compassionate demeanour at all times, understanding the sensitivity and emotional nature of the job., • There is also opportunity for overtime. Qualifications: • Cantonese and/or Mandarin speaker, with a good understanding of the Chinese culture., • Previous experience funeral arranging or a related field is preferred, but not necessary, as training will be given., • Compassionate and empathetic nature, with the ability to provide comfort and support to grieving families., • Excellent organisational skills with meticulous attention to detail., • Outstanding interpersonal and communication skills, both verbal and written., • Good computer literacy skills, including proficiency in word processing, spreadsheet management and database software., • Ability to work effectively in a fast-paced environment, managing multiple tasks simultaneously., • Be a good team player., • High degree of professionalism, integrity, and confidentiality.

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  • Commercial Activities Lead
    Commercial Activities Lead
    2 months ago
    £35000–£45000 yearly
    Full-time
    Dagenham

    Rising Star Commercial Activities Lead Full time Outer East London OTE £40k+ (linked to the delivery of financial growth in our social enterprises) Why Rising Star? – because we want to attract confident, faith filled Leaders, progressives who make things happen… Our charity work and social enterprises have a sustained impact on the lives and opportunities of local people. You will lead our established commercial activities to be bigger and better, delivering increased financial surpluses alongside community benefit! We are an award-winning Christian charity, almost 100 years established, with social action written deeply into our DNA. We are highly respected within our Borough, based on our consistent commitment to improving this place. We have new-build facilities within a housing and social action campus, and an exciting extension site newly opened. Alongside our charity work, we have strong commercial social enterprises – childcare, café, facilities hire and selling food and other essentials through our social supermarket. The Street Kitchen café is busy, a bustling public welcome space open 7 days a week, all day and into the evenings. These businesses all have scope to expand and extend – can you deliver ambitious value-driven growth? The businesses need managers equipped for larger responsibilities, - can you inspire, teach and example excellence? We believe in allowing people to fly high, to reach their potential, and to exceed their own expectations. Personality, attitude, ambition and industry will weigh heavily in our assessment of candidates – perhaps more so than qualifications or experience. We will want to be confident that you can deliver financial results through enterprise. You will demonstrate business acumen, financial literacy, innovation and switched on marketing to grow our brand. We want everyone in Barking and Dagenham – and wider! - to know about Kingsley Hall, what we do and how they can become stakeholders, customers and partners. You will work with our Directorate Team and as you grow our business, you will have a key role in our Leadership succession planning. This role is designated by us as a ‘Central Post’, which means there is requirement that the postholder has a living and practised Christian faith. Applicants will need to provide evidence and an appropriate reference on this point. We believe there are Rising Stars looking for great opportunities – could you be the match for us? You should submit your application by 5.00pm on Monday 23rd February, and selected candidates will be invited to interview. Interviews will be held in Dagenham on 3rd and 4th March.

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