International Projects Assistant
17 hours ago
Edinburgh
Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit an International Projects Assistant for a temporary one month contract, on a rate of £15.14/hour PAYE. This role is based full time on site in Sighthill. Responsibilities: • Dealing with a wide range of administrative tasks to support international operations and international recruitment and on-going support., • Assisting with arrangements for incoming groups, including accommodation, catering, transport, social programme and induction., • Assisting with arrangements for international programmes delivered online., • Liaising with internal colleagues to ensure smooth delivery of international projects., • Liaising with international clients, agents and customers in advance of programme start date to gather information required and make necessary arrangements for programme delivery., • Providing a consistently high level of customer service support., • Answering email, telephone and in-person enquiries., • Processing course applications and preparing offer letters., • Supporting the induction for groups, including preparing pre-arrival and arrival information, preparing and delivering induction presentations., • Organising social programme activities, including booking activities and transport, and making payments in line with budgets., • Leading social programme activities., • Gathering and responding to feedback, • Supporting the Accommodation Officer with coordinating homestay placements., • Supporting other International team members to ensure that programme provision is in line with British Council Accreditation Scheme criteria., • Supporting customers with sourcing volunteering opportunities, including liaising with charities, promoting opportunities, and facilitating activities., • Sourcing, scheduling, and posting content to the International Team’s social media channels., • Assisting other International team members to update current and develop new promotional and marketing materials (brochures/posters/videos etc) related to international projects., • Making travel arrangements for international and staff working overseas., • Facilitating payments and updating records of income and expenditure in line with Finance procedures., • Organising / ordering / monitoring resources., • Suggesting and implementing improvements to systems, materials and procedures., • Supporting the other activities of the International Team as required Essential Skills: • Experience of working with people from a range of cultural and international backgrounds and non-native speakers of English, • Experience of providing customer service and support, • Experience of data input and administrative skills, • Educated to HND level or above., • Strong IT skills including a working knowledge of Microsoft Office, • Strong oral and written communication skills including strong presentation skills and the ability to adapt to non-native speakers of English, • Tact and diplomacy to be able to provide welfare support in sometimes sensitive situations, • Attention to detail and ability to organise information, • Ability to work to own initiative and to prioritise workload especially at short notice, • The post holder should be flexible and responsive to change, as tasks may change as the activity of the team evolves and develops, • The post holder may be required to work at different locations within Edinburgh., • Annual leave restrictions will apply during the peak period for international projects (June – August)., • A flexible approach to working hours is required, and some weekend and evening work will be necessary. Desirable Skills: • Knowledge of Edinburgh and Scotland local information and contacts, • Knowledge of the sector, • Knowledge of UK visas and immigration legislation, • Knowledge and awareness of cultural differences, • Working knowledge of one or more relevant foreign languages If you would like to hear more about this opportunity please get in touch.