Customer Solutions Engineer
hace 6 horas
London
TITLE: Customer Solutions Engineer DEPARTMENT: Customer Solutions, EMEA MANAGER: Manager, Customer Solutions OFFICE LOCATION: London, UK ROLE TYPE: Full time, Hybrid Overview of the Team The Customer Solution EMEA is one three global collaborative teams consisting of six self-sufficient Sales Engineers situated in London, Paris, Madrid, and Frankfurt. The EMEA Team operates with a flat structure consisting of a local manager in London and a Director in Frankfurt who manage and cover Sales Engineering tasks also. The global responsibility lies with a Vice President who leads the three regions AMER, EMEA and APAC from the US headquarters in NY. Role Overview: The role will be based in the IPC office in London. The role will require regular face-to-face activities with Customers and Sales. The responsibilities of the role includes: • Direct Client activities - delivering presentations, demonstrations, design workshops, responding to RFPs and preparing solutions proposals and bids and an on-going life cycle account support., • External 3rd party interaction – working within the eco system in co-operation with 3rd party consultancies and other vendors and service providers, • Bid support – RFI, RFP, ITT response preparation and complex solution proposals, • Indirect support to distribution and regional offices to ensure that product and corporate messaging is accurate and on point., • Working with product management, marketing, and other internal IPC functions to ensure a quality life cycle support to existing Clients and a constructive input and competitive market feedback aimed at new product and service specification and campaigns. How You Will Make an Impact: • Discover, understand, and define customer requirements: Dive deep into customer needs to provide tailored solutions., • Position IPC solutions within the target environment: Highlight the benefits and relevance of our offerings., • Respond to technical solutions questions in English and German (if possible): Address a wide range of inquiries with expertise., • Design customized solutions: Create solutions ranging from optimized standard product configurations to complex projects involving third-party integrations., • Prepare, host, and deliver tailored presentations and demonstrations: Impress customers with comprehensive insights into:, • Products, solutions, and services – benefits, features, technical details, and designs., • Technology direction and roadmap., • Integration and compliance solutions., • Generate high-quality responses to RFP questions as part of a bid team: Ensure responses are:, • Technically accurate, credible, and contextually relevant., • Professionally written, concise, and easily understood, with clear, high-quality graphics., • Designed to highlight IPC’s strengths., • Delivered on schedule., • Act as a conduit between Client Sales executives, Sales Support, and IPC Product Management: Facilitate communication for product enhancements and other requirements., • Provide product and solution education: Educate internal groups, including Sales teams, new hires, Finance, Executive Management, and others, ensuring everyone is well-informed and aligned. Essential Skills and Experience to be Successful in this Role: Technologies Knowledge of one or more of the following technology areas is important for the successful candidate: • IP, UC infrastructure, VOIP, SIP, SOA (Service Oriented Architecture), Web Services, • Cloud Technologies/deployments Azure, AWS (Amazon Web Services), Google, • AI (Artificial Intelligence) – Automation/Analysis/Bots integration, • SBC (Session Border Controller), Deployments, • Knowledge of virtualization and containerization Microservices/Kubernetes/Docker, • KVM (Kernel based Virtual Machine), VM (virtual machines) and other virtual environments, • Security – including aspects of network security, certificates, encryption, authentication, firewalls, • Windows, Active Directory, Microsoft 365, MS Teams, Red Hat Linux, and other environments, • LAN and WAN Network Design, • Voice Recording and archiving, • Application Integration knowledge using various industry standards OpenFin, FDC3, Rest based API´s, XML, SOAP, and others including the value they bring to workflow optimization Other important attributes: • Credible, structured, and methodical approach, • Availability to travel, • Ability to keep up to date with business and market technologies, and understand their impact to a client organization, • Excellent verbal and written communication, • Ability to work in a fast-paced sales environment, • Ability to deliver clear product presentations and demonstrations to all levels of a client organization, • Ability to think clearly, creatively, and quickly in demanding situations, • Friendly and out-going, able to work in teams, • Driven to high quality and excellence, • Extremely Client-oriented, • Experience with usage of Microsoft Office 365, • Experience with usage of Salesforce and Oracle, • Languages: English obligatory, German highly beneficial other European languages welcome, • To acknowledge and follow the CORE 4 values of IPC What’s in It for You? At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including: • Competitive Base Salaries, • Private Medical Insurance, Dental Insurance and Optical Reimbursement, • Salary Sacrifice Pension Scheme, • 25 Holidays per Year Plus Public Holidays, • Additional Time off for Charity Work and Volunteering, • Tuition Reimbursement, • Certification Bonus Program, • Access to “IPC University” our Internal E-Learning Platform, • Structured Onboarding Training and Peer Mentor Support, • Enhanced Parental Leave, • Wellness Program, • Fitness Membership, • Cycle to Work Scheme, • Season Ticket Loan, • Employee Referral Scheme Further information about your benefits will be provided during your onboarding process. Additional Information: At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs. Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC. IPC’s Work Culture: The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today. Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness. We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.