Senior User Researcher - Glasgow Regional Centre - Atlantic Square
1 day ago
Glasgow
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. At HMRC, we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who works for us, and we offer a range of flexible working patterns and support to make an exciting career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we encourage applications from all people from all backgrounds with the experience and skills needed to perform this role. About Unity Business Services Unity Business Services sits within HMRC's People and Places Group, and provides critical human resources, recruitment, finance, payroll and procurement services to colleagues in HMRC and Department for Transport. The Senior User Researcher role sits within Unity Business Service's People, Process and Technology (PTT) Team, which provides user-centred support including User Research, Content Design, Publishing, Business Analysis and Automation alongside project and product management. Our current focus is supporting the implementation of the 'Unity Programme', which will introduce brand new shared services technologies and processes to support HMRC, Department for Transport, and the Ministry for Housing, Communities, and Local Government. As a Senior User Researcher in PTT, you will help shape and lead user-centred design within Unity Business Services, with a strong focus on improving the guidance used by both Unity customers and internal adviser colleagues. You will be responsible for setting the research direction to ensure UBS colleagues have the most streamlined and effective guidance to assist Unity customers. You will identify opportunities for continuous improvement and work with teams to ensure guidance and services are informed by robust user insight. Job description HMRC is currently undertaking some of the largest digital transformation programmes across Government and other sectors. Our user researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily. You will be joining a thriving and supportive User Researcher community, with regular opportunities for insight sharing, training and discussion. Our team draws together expertise from a wide variety of backgrounds and sectors and welcomes new ideas on how we can continue to conduct robust research with real-world impact. This is an exciting time to join an organisation that is at the forefront of cutting-edge user research. Our blog tells you a bit more about what we do and how we do it. Link to video blog on User Research in HMRC. If this sounds like the sort of thing which excites you, this is the job for you. If you want to know more, we will be running an interactive Webinar event where we'll chat to you about what we do and give you a chance to ask us any questions before you apply - see more details below. Webinar Information Would you like to learn more about the role and what we do? Are you keen to learn more about the technologies we use? Would you like advice on submitting an effective application for the role? If your answers are yes, then please join us at our webinar to learn more about working as a Senior User Researcher in HMRC. We are inviting you to our Candidate Session Webinar Friday 21st May 11am - 12pm - Register below. Candidate Information Session - Senior User Researcher- Friday 22/5/26 - 11:00am-12:00pm - Fill in form Please click the URL to register your interest, Registration doesn't guarantee attendance. Registration closes 30 mins before start. Invite links will be sent in one anonymous group invite before 1030am on the morning of the session. We would ask that you remain on mute and keep your cameras off to respect the session, other guests and the presenters. Person specification As a Senior User Researcher, your responsibilities include: • Leading on planning, recruiting and conducting user research in larger teams and on more complex services, including playing back user research to stakeholders and digital teams., • Understanding the service problem then aligning user research activities to influence and support decision-making., • Applying a range of techniques to analyse and synthesise user research insights, creating research outputs in an actionable way., • Advocating for, and including, all kinds of users in appropriate research activities to help teams design accessible services for all users., • Contributing to the user research community at HMRC., • Managing and/or mentoring User Researchers., • Extensive experience in senior user research, improving digital services and applying GDS standards to meet user needs., • Skilled in tackling complex problems, aligning research activities to guide decisions and deliver practical solutions., • Expert in a wide range of research methods, including usability testing, surveys, ethnographic techniques, and data analysis, producing clear, actionable insights., • Strong advocate for user-centred design, influencing stakeholders and embedding research practices into agile workflows., • Excellent communicator, able to present complex ideas clearly and persuasively; supported by a relevant degree or equivalent experience., • User research methods, • Analysis and synthesis, • Research management, leadership and assurance, • Inclusive research, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history qualifications and key achievements reflecting the key responsibilities of the role, • User research methods, • Analysis and synthesis, • Research management, leadership and assurance, • Inclusive research, • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020