Night customer service jobs in United Kingdom - Page 2

JOIN OUR FAMILY We may be brand new, but our hotel the ibis Styles Paignton is already building a reputation for it's exceptional service, stunning seaside location, and commitment to creating memorable experiences for our guests. At The Mercure and the Ibis Styles Paignton we are managed by RBH management. We believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... At our hotels, we believe in fostering a supportive and inclusive work environment. We provide ongoing training, career development opportunities, and a chance to work alongside a passionate team dedicated to delivering exceptional service. A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT IBIS STYLES PAIGNTON What you'll be doing... Reporting to the Multi site front office manager and Multisite assistant front office manager, you can expect your working day to include the following. Managing and training the Concierge associates, Night Manager, and front office team. Managing the daily shift process, ensuring all team members adhere to standard operating procedures. Ensuring the team are resolving customer issues, complaints, problems in a quick efficient manner to maintain a high level of customer satisfaction and quality service. Ensuring all cash / credit card handling procedures are adhered to at all times. Ensuring the front desk provides a professional and friendly service for customers. Dealing with customers, including handling complaints when they come to the desk. Front line liaison for any hotel emergency, liaising with appropriate departments and authorities. Scheduling Front Office rotas. Liaising with other department heads and leaders. Maintaining and exceeding Front Office goals. Coaching and developing the team to achieve the hotels vision and goals and the teams personal goals. Managing projects and policies (including ensuring compliance with all Front Office policies, standards and procedures) Ensuring exceptional customer service is at the forefront of the hotel. WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Front office supervisor, you will need the following qualities and skills. Experience in a similar role within a hotel environment. Pleasant, positive, welcoming and guest-focused demeanour with a can-do attitude. Excellent interpersonal skills. Ability to lead and motivate a team. Flexible & adaptable to different working conditions & hours. Forward thinking & promotes new ideas. Oral & written fluency in English. Additional language will be considered a plus. Be motivated & a self-starter. Knowledge of Opera PMS desirable. Commitment to Westin values and beliefs. Effective training skills & interpersonal capabilities. Must be able to complete various shifts which include 06.45 - 15.15 or 0900-1800 or 1430 - 2300 WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year Training and Career progression opportunities Recommend a Friend Scheme Employee of the Month/ Year Gratuities and Service charges paid Discounts in supermarkets and days out To learn more about our full benefits package, to watch our employee benefits video. £12.37 per hour EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact . #LifeatRBH £12.37 - £12.37 per hour A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT IBIS STYLES PAIGNTON What you'll be doing... Reporting to the Multi site front office manager and Multisite assistant front office manager, you can expect your working day to include the following. Managing and training the Concierge associates, Night Manager, and front office team. Managing the daily shift process, ensuring all team members adhere to standard operating procedures. Ensuring the team are resolving customer issues, complaints, problems in a quick efficient manner to maintain a high level of customer satisfaction and quality service. Ensuring all cash / credit card handling procedures are adhered to at all times. Ensuring the front desk provides a professional and friendly service for customers. Dealing with customers, including handling complaints when they come to the desk. Front line liaison for any hotel emergency, liaising with appropriate departments and authorities. Scheduling Front Office rotas. Liaising with other department heads and leaders. Maintaining and exceeding Front Office goals. Coaching and developing the team to achieve the hotels vision and goals and the teams personal goals. Managing projects and policies (including ensuring compliance with all Front Office policies, standards and procedures) Ensuring exceptional customer service is at the forefront of the hotel. WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Front office supervisor, you will need the following qualities and skills. Experience in a similar role within a hotel environment. Pleasant, positive, welcoming and guest-focused demeanour with a can-do attitude. Excellent interpersonal skills. Ability to lead and motivate a team. Flexible & adaptable to different working conditions & hours. Forward thinking & promotes new ideas. Oral & written fluency in English. Additional language will be considered a plus. Be motivated & a self-starter. Knowledge of Opera PMS desirable. Commitment to Westin values and beliefs. Effective training skills & interpersonal capabilities. Must be able to complete various shifts which include 06.45 - 15.15 or 0900-1800 or 1430 - 2300 RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.

CALLING ALL HOSPITALITY PRO’S We are looking for hospitality and service loving candidates with a passion for people, food and drink. Whether you are an experienced manager or a supervisor looking for their next step, we offer all of our assistant managers a training programme that can get you to General Manager level inside a year. THE GOOD STUFF... Flexible shifts - to fit around the other important things in life. Free meals and drinks when working. Love dining out? You'll love it even more with a 25% discount across all our bars. Structured training Plan and related £2kpa pay increase in your first year. 28 days holiday. 3 reviews a year with your Operations Manager. Development and career progression, 80% of all our management roles are filled internally. Length of service awards. Annual AGM for all our Assistant Managers. An awesome referral scheme – Good people know good people. Advanced management training sessions in service, atmosphere management, financials and hospitality standards. Uniform provided. Excellent tronc renumeration. Ever changing offering with premium products. Bonus opportunities. Paid breaks. WHAT WILL I BE DOING? As a key player in the management team, you will assist the General Manager in recruiting, training, and coaching your team. Creating an amazing experience for our customers. Service and standards are your number 1 priority. Thereafter managing a hospitality business through stock takes, rotas planning and cost management. You will be responsible for maintaining our venues to the highest standards and delivering amazing results through people. SYSTEMS WE OPERATE Design My Night / Collins – reservations / events Access – tills / ordering / stock management S4 Labour – Labour / payroll / HR CPL - Training We will train you on our systems, experience not essential. WHO ARE WE? Albion & East operates upscale urban bars with wood-fired artisan pizza. Cocktail bars and banquet halls of old reclaimed decadence, offering coffee and hot-desking by day, cocktails and pizza by night for the revellers, and an Italian feast for those seeking weekend brunch. We distil our own small batch gin at each site and offer gin blending & cocktail masterclasses for good measure. WHAT’S THE DEAL? 48h per week. Starting Salary £29,500pa Increase of +£2kpa in year 1 on completion of your training. Service charge which averages between £4,000 to £6,000pa (uncapped) Total package between £35kpa and £ £37kpa. 5 things we ask from everyone Be nice Tell the truth Do what you say you are going to do Be available Say hello and goodbye

We’re looking for an enthusiastic and talented Cocktail Bartender to join our team. In this role, you'll be shaking, stirring, and serving up cocktails with a Mexican twist. You’ll bring your creativity and flair to the bar, ensuring our guests have a memorable experience every time they visit. Responsibilities: Create and serve a wide range of cocktails, specializing in Mexican-inspired drinks Provide excellent customer service and ensure guests have an amazing experience Maintain a clean and organized bar area Manage bar inventory and restock as needed Work closely with the team to ensure smooth operations during busy nights Stay updated on the latest mixology trends and bring new ideas to the bar Requirements: Previous experience as a cocktail bartender is preferred Strong knowledge of spirits, cocktails, and mixology techniques Passion for creating unique and exciting drinks Ability to work in a fast-paced environment Excellent communication and interpersonal skills A positive attitude and a love for nightlife

Overview We are seeking a reliable and experienced HGV Driver to join our dynamic team. The successful candidate will play a crucial role in ensuring the timely and safe delivery of goods across various locations. This position requires a dedicated professional with excellent driving skills, a strong understanding of logistics, and a commitment to customer satisfaction. Key Responsibilities - Safely and efficiently transport goods to various locations, ensuring all deliveries are completed on time and in excellent condition. - Perform routine checks and maintenance on the HGV, including checking oil, fuel, and water levels, as well as inspecting tires, lights, and brakes. - Adhere to all road safety regulations and company policies, ensuring all necessary documentation is completed accurately. - Assist with the loading and unloading of goods, ensuring they are handled carefully to avoid damage. - Plan and follow the most efficient routes for delivery, considering traffic, weather, and road conditions. - Interact professionally with clients, providing excellent customer service and addressing any concerns or queries promptly. - Report any vehicle defects, accidents, or delays to the Transport Manager immediately. - Maintain accurate records of deliveries, vehicle maintenance, and fuel usage. Qualifications - Valid HGV Class 1 (C+E) driving licence. - Driver Certificate of Professional Competence (CPC). - Digital Tachograph Card. - Minimum one year of experience as an HGV Class 1 driver. - Excellent driving record with no more than 6 points on licence. - Strong knowledge of UK road regulations. - Ability to work independently and as part of a team. - Good communication skills. - Physically fit for long-haul driving. - Willingness to work nights, weekends, and overtime. Benefits - Competitive salary - Health and wellness benefits - Pension scheme - Ongoing training and development opportunities - Company uniform and equipment provided - Supportive and dynamic work environment Job Types: Full-time, Part-time Pay: £9.57-£21.71 per hour Expected hours: 20 – 30 per week Additional pay: - Bonus scheme - Loyalty bonus - Performance bonus - Tips - Yearly bonus Benefits: - Company events - Company pension - Employee discount - Employee mentoring programme - Referral programme - UK visa sponsorship Schedule: Flexitime Experience: - Driving: 1 year (preferred) - Licence/Certification: - Driving Licence (preferred) - Driver CPC (preferred) Work Location: In person

We are looking for Busboys/Barbacks for our award winning nightclub in Mayfair, London. Tape London is the base for global music artists, producers and DJ’s, and we are a team of creatives and music lovers. If you are too, and have a love for working in nightlife, this could be the place for you! What you’ll be doing: · Making sure preparations for the night ahead are complete · Assisting the Commis Waiter in your section to provide first class service to guests · Serving guests within your section · Cleaning and replenishing tables within your section consistently throughout the night · Ensuring guests have an excellent experience at Tape London About you: · Have high level of customer service skills · Enjoy the buzz of a very fast paced environment · Able to work nights · Be presentable · Be charismatic · You must be 18+ years of age and have the right to work in the UK ** Previous applicants please do not reapply **

Britevox is a multi-award winning & industry-leading direct marketing agency specialising in customer acquisitions. Since 2018 we have represented some of the UK's largest organisations, through face-to-face solutions, particularly in residential sales. Over the years, we have successfully run campaigns for over 30 recognised organisations & our client base continues to grow. We are dedicated to driving results, forging meaningful connections and delivering excellence in every interaction. We are currently looking for sales representatives within broad events campaign. Responsibilities: - Being a brand ambassador for our non-profit clients - Acquiring customers & supporters - Managing personal performance & working towards individual goals - Upholding & building client reputation - Engaging & building relationships with prospective customers - Providing a high level of customer service Benefits: - Immediate start - Self-employed/sub-contracted role within residential campaigns - Product coaching knowledge provided - Uncapped earnings - we offer 2 different pay structures: a 'commission only' which offers £15-£40 per sale, & 'brand awareness' day rate structure that pays £68-£78 per day plus £10-£40 per sales. In both campaigns you can expect to make 2-4 sales per day for average earnings of £350-£750 per week including added financial incentives. - Events - enjoy being part of a team with weekly social nights, monthly offices activities, quarterly workshop events, & other annual events. Ideal candidates: - Experience within a customer service industry, whether its retail, tourism, bar work, or any previous sales role - Eligible to work in the UK - Fluent English speaking skill - main focus of the role is speaking with customers face-to-face - Positive mentality & open to taking on new challenges - Excellent communication skills - Ability to commute/plan to relocate in London Job types: full-time, permanent Schedule: Monday to Saturday Work location: in-person (based in London Bridge) Pay: £24,000 to £45,000 per year Additional pay: commission pay, loyalty bonus, performance bonus

We are looking for someone with: - Previous experience as a head bartender or in a similar role is preferred - Familiarity with restaurant operations and procedures - Knowledge on stock take and stock control - Ability to work in a fast-paced environment while maintaining attention to detail - Excellent time management skills to prioritize tasks effectively - Strong cocktail bartending skills, including knowledge of classics and techniques - Exceptional hospitality skills to provide excellent customer service Your responsibilities include but are not limited to: - Oversee the daily running of the bar Making all drinks orders in a timely manner - Taking food orders and providing customers with sake/cocktail and wine pairings - Ensuring the bar is fully stocked - Ensuring good GP and stock - Open and close the bar each night

We are Burger & Beyond. We serve up London's best burgers along with signature sides, delicious cocktails and craft beers from our sleek, minimalist, modern restaurants. We're looking for great people to come and help us on our journey to bring amazing food, some fantastic cocktails and even better service to our restaurants. After a huge success of our Shoreditch restaurant we opened two more Borough Yards and Soho. In addition to this we have dark kitchens and kiosks in London. We are looking for epic people with a passion for hospitality who will join us on this journey! The role An opportunity has arisen for a Supervisor to join our vibrant and friendly team. We are looking for a passionate and enthusiastic individual that ideally has supervisor experience already or is ready to take that step up into a management role with training and mentoring to help you achieve your goals. More than just your CV, we're looking for someone with a genuine passion for hospitality so are you excited to provide exceptional customer service and go above and beyond to make a memorable experience for both your team and guest? Then please apply today! What we expect from you… • Enjoy working in a team and building relationships • Having a real passion for guest service and taking ownership of the guest experience. • Being organised and proactive in managing your tasks. • Kind, engaging and fun with personality and strong communication skills • Be able to create amazing first impressions • Attention to detail, organised and diligent • Always striving towards delivering a dining experience beyond expectation and with a personal touch • Availability to working late nights and weekends Perks include: Hourly rate starting from £11.90 per hour, plus service charge. Free food on shift 30% off in any Burger and Beyond on food and drink A flexible rota 28 days holiday (for full time) Training & career development, many of our management team have been trained and promoted from within the business, and we are only just getting started. If you are interested in this role then don’t be shy…let us know!

We are looking for full time and part time Cocktail Bartender with weekend availability to join our team! WEEKEND AVAILABILITY IS ESSENTIAL As well as being able to work late nights (latest 3am). Part time - We can offer 20-25 hours per week. Full time - Approx 40 hours per week, increasing from next month if requested Things we are looking for someone who is; - passionate about making great drinks - passionate about giving great customer service - fast at service and possesses a sense of urgency - attention to detail and keeping standards - Above all a passionate and friendly comrade who's looking to join a hospitality family. - Some one with knowledge of (or keen to learn about!) native Mexican spirits What we offer: £15-16p/h minimum - this is inclusive of holiday pay and TRONC. Plus additional service and tips. Staff food on shift 40% staff discount on food and drink for you +1 Plenty of tequila to keep you going Activations and upcoming trips to Mexico from our suppliers Friendly co-workers and a great working environment We look forward to meeting you!

Roseview Hotel in Muswell Hill, North London N10 3NR ( Near Wood Green) consisting of 23 Bedrooms is seeking an experienced and Flexible Hotel Head Receptionist to work Alone and be responsible for the Securety of the building . Experienced in working in Reservations & Front desk Customer services, and able to assist in Supervising the Hotel reception during a variety of shifts. Duties include a combination of Reservations, Sales, Administration, Customer services, Concierge. You will be working alone in the Evenings and nights. Must be very flexible and willing to work a variety of shifts. Must be Willing to Work on Rota timetable Week days and weekends. Ideal for candidates who live nearby in North London This is a great opportunity for personal development and gaining more work experience in Reservations, Customer service , Sales, Accounts and Administration, Hotel Operations and Management. Morning Shift: 7 am to 3 pm. Evening Shift : 3 pm to 11 pm Night Shift: 11 pm to 7 am Wage from £11.50 to £12.50* / Hour (based on relevant Work Experience.) - Holiday Pay included and paid per hour * We are a small privately run 23 bedroom Bed and Breakfast Hotel in Muswell Hill, London N10, which is next to Wood Green and East Finchley Tube stations.

Britevox is a multi-award winning & industry-leading direct marketing agency specialising in customer acquisitions. Since 2018 we have represented some of the UK's largest organisations, Through face-to-face solutions, particularly in residential sales. Over the years, we've successfully run campaigns for over 30 recognised organisations and our client base continues to grow. We're dedicated to driving results, forging meaningful connections and delivering excellence in every interaction. We are currently looking for sales representatives within a residential campaign. Responsibilities: Being a Brand Ambassador for our non-profit clients Acquiring customers and supporters Managing personal performance and working towards individual goals Upholding and building client reputation Engaging and building relationships with prospective customers Providing a high level of customer service What can we offer you? Great location - the office has great commute links and 5 minute walk to both Old Street and Shoreditch High Street underground stations Career development Uncapped Earnings - we offer two different pay structures, a commission only structure which offers £15-£40 per sale and +a brand awareness day rate structure that pays £68-£78 per day plus £10-£40 for every sale, in both campaigns you can expect to make 2-4 sale per day for average earnings of £350-£1000 per week including added financial incentives Immediate Start Self-employed/sub-contracted role within residential campaigns Product coaching knowledge provided Events - Enjoy being part of a team with weekly social nights, monthly offices activities, quarterly workshop events, and other annual events such as Xmas party, a summer event, and much more The Ideal candidate will be/have: Ideally, we are looking for someone with experience within a customer service industry, whether that’s retail, tourism, bar work or a previous sales role Must be eligible to work in the UK, full UK visa required Fluent English speaking skill is a must as the main focus of the role is speaking with customers face to face Positive mentality and open to taking on new challenges Excellent communication skills If you feel you may be suitable for the role or would like to hear more, then please apply to this advert with your most up to date CV. Job Types: Full-time, Permanent Pay: £350.00-£750.00 per week Additional pay: Performance bonus Benefits: Company events Schedule: Monday to Friday Work Location: In person Job Types: Full-time, Permanent Pay: £24,000.00-£45,000.00 per year Additional pay: Commission pay Loyalty bonus Performance bonus Benefits: Company car Company pension Employee mentoring programme Referral programme Flexible language requirement: English not required Schedule: Monday to Friday Weekend availability Ability to commute/relocate: London: reliably commute or plan to relocate before starting work (preferred) Work Location: In person

About You We are looking for dynamic individuals with a love and passion for food to join us on our exciting journey Our people are at the heart of what we do: - You will be a role model, have an appetite for success and a real thirst for delivering exceptional results. - You will be ambitious and hungry to learn. - You will always strive to do your best. - You will be enthusiastic and have a positive disposition. - You will embrace challenges head on, with a willing can-do attitude. - You will want to be part of our success story. What you'll be doing: You will be assisting your manager in the daily running of our kiosk, preparing food and serving customers with a smile. You will be highly attentive to detail and be capable of delivering consistent standards in a face paced environment. You will be ensuring daily records of deliver, wastage and temperature checks are completely and recorded accurately. You will support us to build customer loyalty by ensuring the highest possible quality in food and service standards. You will interact confidently with our customers- have fantastic menu knowledge and will drive sales ensuring they always leave happy with both quality of our food and customer service. We're proud to offer: Fantastic working hours- no late nights! Power your shift with full choice of free YO! food Because our business is expanding meaning we can offer you job security and the opportunity to grow your career alongside us

We have an exciting role as a Sales Representative based in Moorgate, central London We are a Direct Sales & Marketing company. We go directly to customers for a more personal and welcoming sales experience. This role is looking for confident individuals who have excellent communication skills, assisting with ongoing marketing campaigns. Responsibilities: - Work with a marketing team to represent brand and marketing initiatives. - Enhance brand image, reputation, and image to the public. - Working as part of a sales and marketing team. - Build relationships with customers daily, listening to their needs, providing solutions and excellent customer service. - Learn how to train and up-skill new members of the team What we are looking for: - Strong customer service skills and communication skills. - An unbreakable work ethic. - Great time-management skills. - A positive and welcoming attitude. - Commitment to delivering a high level of customer and client satisfaction. - Excellent personal presentation standards. - Ability to work effectively and positively as part of a team. - Fluent in both verbal and written English. - Full-time work (minimum 4 days a week) - Minimum age of 18 What we offer: - A chance to work with energetic and career-driven individuals. - A welcoming and motivating environment - Full training and coaching provided - Weekly fun and exciting social nights with the team - National and international travel opportunities all expenses paid - Unlimited support for career progression. If this sounds like the right opportunity for you then APPLY NOW

Reputable Hotel in Kings Cross is currently looking for a FULL TIME NIGHT RECEPTIONIST to start as soon as possible: The candidate must: . Be able to speak English . Have good presentation . Have good customer service skills . Be willing to work NO EXPERIENCE NECESSARY as full training provided. If you are interested apply NOW!

We are a friendly family owned restaurant with a loyal local customer base. Open seven days a week during the day, with four evenings a week. WAITER /WAITRESS. Full and part time positions available. From £13.50 -15.00 per hr We are looking for: • A friendly and positive attitude fostering respect and teamwork, with a passion and a committment for great customer service. Demonstrating hospitality at its very best • Some experience in hospitality • Someone with weekend availability • Reliable & punctual, strong communication skills, fluent English and the right to work in the UK • Someone within easy travelling distance of London W11 • Attendance to training sessions encouraging high customer satisfaction and systems usage. What we offer: • Salary paid monthly in arrears, on first day of each month • Opportunities for promotion to Supervisor/ Asst. manager • Company pension scheme • Free staff meals and friends and family discounts • Staff reward schemes for monthly performance bonus • Annual summer and Christmas closure for staff holidays. • Additional long service awards • No very late nights • Free personal alcohol licence training • Flexible weekly rotas Pay rate includes service charge. Tronc to be introduced in 2025

EXPERIENCED RECEPTIONIST REQUIRED FOR A HOTEL IN CHETENHAM NO ACCOMODATION, IF WITHIN COMMUTABLE DISTANCE THEN APPLY We have 3 regular shifts, 7am to 3pm, 10am to 6pm, 3pm to 11pm AND there could be night cover from 11pm to 7am. FLEXIBILITY IS REQUIRED. 40 HRS A WEEK 11.44 PER HOUR DUTIES AND RESPONSIBILITIES Greet and assist all guest as soon as they come in. Manage all operations involving the customer's visit to the reception: check-in, check-out, currency exchange, invoicing, accommodation, information, bookings, concierge services. Respond to all guest questions and requests, offering a personalised service adapted to each request. Ensure that a high level of customer service is always provided, respecting our quality standards. In coordination with the Front Office Manager, deal with customer complaints. Ensure the good communication and coordination between the hotel's departments (Housekeeping, and F&B). Coordinate security at the front desk in order to maintain a high level of safety for all our guests, goods and material, including key inventory and guest’s belongings. Participate in the management of the hotel’s switchboard, inform customers, and redirect calls. Participate in the management of the hotel's general mailbox by replying and redirecting emails. Assist with administrative tasks at the front desk, maintaining efficient administration within the department, preparing, and submitting operational reports on time. Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant. Ensure all equipment of the department is kept clean and in good working condition. ABOUT YOU A Hotel Receptionist is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow: Social, engaging and motivated. Flexibility to respond quickly and positively to a range of work situations. Be well spoken with excellent communication skills. Knowledge as well as abilities in other languages would be beneficial. Attention to details and customer needs. Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros) Job Type: Full-time

The Alarm Receiving Centre (ARC) is our fully accredited monitoring and alarm receiving centre located within the East of England Co-operative Head Office, and we are seeking a Control Room Operative to join our team. Operating 24/7, our friendly and organised team at the ARC delivers first-class service to clients and customers nationwide, alongside our in-house departments. As a Control Room Operative (CRO), you will be the first responder to potential emergencies through phone calls, alarms, or Fire & Panic alarms activated by colleagues in-store or on-site. Additionally, you will monitor and download CCTV footage to support internal and external investigations for the Police. You will also provide first-class telephone customer service to various customers, stores and the public across multiple services both in-hours and out-of-hours. Please note: Due to the ARC operating 24/7, the standard shift pattern rotates 4 days on, 4 off, 4 nights on, 4 off etc. Role Responsibilities: CCTV Monitoring: Observe thousands of different systems and escalate incidents as they occur. Call Handling: Manage a variety of calls for in-house and third-party clients both during and after business hours. Staff Welfare: Conduct checks on Lone Workers for both in-house and third-party clients. Alarm Monitoring: Monitor and respond to Panic, Fire, and Intruder alarms. Ideal Candidate: Possess a SIA Frontline CCTV Licence or be willing to attend a paid course. Be computer literate with basic experience using a variety of programmes and software, including Microsoft Office, Google Docs, and specialist software. Be reliable, punctual, and organised. Have strong communication and customer service skills with the ability to hold a conversation over the phone. Demonstrate a positive, problem-solving attitude. Be capable of working unsociable hours, including weekends, nights, and public holidays. Be confident in following processes set out by management and clients.

Cocktail Bartender needed for a late night venue. Fast paced and fun, we are looking for high energy individuals who appreciate good music. Our cocktail menu is very simple but they must have good customer service skills.